Spectrum

We just got cell phones thru Spectrum because we already have TV and Internet. We were excited because the prom was to include $200 credit upon signing up and getting phones. We were told different things by different people in the Southlake, TX store about the promo.

When we signed up the phones were not available so they were sent to us 5 days later. We went in to activate and return our old phones for the credit. We were told we would have to get it thru the insurance company.

We asked what that entailed and were eventually told they would send email with return instructions. We never received the email went back in and said it might take a few days. Went into the store few more times each time getting run around.

Today we finally received email that said nothing could be done.…

I went to the Alhambra office to pay my bill today. 4 people were working when I entered. Worker #1 served 2 customers in a 20 minute period (spending 15 minutes with a customer in mandarin) and went to lunch.

Worker #2 served 4 customers( spent 10 minutes with 1 customer in Cantonese ) and went to lunch. Worker #3 served 2 customers in 40 minutes because he can only take payment by credit card but did not announce that to the 16 customers waiting.

Worker #4 served 2 customers in 40 minutes (spending 30 minutes with a couple speaking in Mandarin). Workers 3 and4 sat at their computer for 2 minutes without calling a single name when they were not servicing anyone. When I finally paid my bill by check, I was informed that I can't get a receipt since the check router was not operational.…

For starters, trying to file a formal complaint actually through you guys seems pointless and potentially impossible, as all phone numbers go through the same dialogue that's going to get you to someone who doesn't get paid enough to hear you bitch. They will then feed you the same lines, whether you where in chat, accidentally got a sales person, or actually made it to billing.

I of course don't remember ever getting or paying attention to any sort of update about prorating ending, and come to find I cancelled three days late, because I was literally moving out of the apartment that weekend and it was the last thing on my mind. One might think "well if you have to leave an apartment end of the month, and that's a Monday, service might be needed until then and they aren't going to cancel…

I had an appointment for 8-9. I get an automated call at 715 that the tech will arrive at 830... I get out of bed and head to my new apartment for the appointment.. my eta is 815.... ) and then I ask him to wait until 815 as thats my eta and I was told he'd be here at 830.

I get there at 815 with no spectrum rep in-site! I called him 4 times and he didn't even answer. EXTREMELY unprofessional and for a loyal spectrum business customer that has set up almost 100 different accounts under my name I expect an answer and punishment for this tech!!!!

I run a business and this severely messed up the timing of my operation and will cost me money. His number was 1 (562) 826-9048

Yesterday I received my latest Spectrum bill. Once again it contained yet another rate increase. I've called and complained about your constant rate increases several times and have been told there is nothing that can be done because I already have the lowest package available. $195 for WiFi and cable is ridiculous! I live in Goshen, NY and if you were to see the Goshen Facebook page it's filled with nothing but complaints about Spectrum and your prices.

Last night I once again called about another rate increase, to no avail. I have had the same package since I started with Spectrum 6 years ago. Your bill has increased over $100 with no additional benefits to the package. I had the pleasure of speaking to a gentleman named Wendell who proceeded to tell me that constant rate increases are…

I would rate it negative 1. Try to have a landline in Palm Springs CA taken off vacation hold on a specific day.

First call told wait12-18 min. After 20+ minutes I hung up. Why is it at times one is told to wait and at other times one is told to give number and you will get called back. That is what it should always be.

When I called 2nd time later in aft. I reached a different location asking for password or numbers.

Third call on phone for over 30 min. After being transferred twice I asked for supervisor. They all wanted a code from the statement which I did not have with me. No one ever told me in writing or spoken that I needed that to take land line off vacation hold .

Was never asked before or when placed vacation hold. I gave both phone numbers and addresses. Not good enuf. They…

We transferred our cellular service to Spectrum Mobile. We traded in two phones for two new ones. It has been an absolute nightmare. The Spectrum employee entered the wrong information on our phones. Nobody seems to be able to fix it.

It has been 30 days. We have have been in the phone for 10-11 hours trying to fix this. Nobody cares. Nobody wants to help. It is ridiculous!!!!!!!!!!!! We are very, very, very, very dissatisfied NEW Spectrum Mobile customers. Very dissatisfied!

I see others complaining about my same frustrations with Spectrum. The right hand doesn't communicate with the left. Several months ago I thought about switching to ATT fiber optics. I had my appointment and even had an appointment to have my phone ported.

I called Spectrum to ask a few questions about my current service and they transferred me to retention. The girl sold me on the 400mb internet for no add'l cost if I stayed. She put it in my notes. The next day I changed my mind at the last not feeling 100% comfortable about switching.

When I called Spectrum to tell them not to port the phone over and give me the 400mb internet for no add'l cost, they said I now had to pay more for the phone because they said it was as though I started a new service. They also said the 400mb deal was…

Started their mobile service received a damaged phone they do not want to replace they say they're going to call me they never call this has been going on for weeks I need help

Have been trying to make a complaint regarding Spectrum services and it seems that their trick is to put you on hold and no one coming back to answer!!!

My brother passed away and I went to have his service discontinued and open a new account in my name at the same address. The girl was new and had to call several people to help her with the deal, come to find out now they are saying I'm accountable for his previous bill in which I'm not.

I've talked to many people about this to no avail. It's bad enough I lost my brother and now after I thought I was doing the right thing they are saying that I owe his past due balance. I'm very surprised that Spectrum is so broke that they can't admit a fault of theirs and write it off..

I will continue to fight this until I get results and I sure wouldn't recommend Spectrum as a cable and internet provider. Very sad..

I have been a costumer for 3 years and I was paying 65.99 and now you raised the price to 69.99 your people on the phone were rude if you don't lower my bill I will go to At&t they offered me 300mgs for 50 a month fix this matter or I will leave for good

This company continues to use fraud and deceptive business practices. Ever since they took over for Time Warner, my bills have consistently gone up every year (sometimes every few months), and our service has consistently gotten worse.

Just a few months ago, our bill was $143/mo. Then, in August we got a notice our new rate for "one year" would be $164. OK. Fine. Another rip-off of $20/mo., so I decided not to object. THEN, only one month later, a new bill comes and it's $174! They tacked on ANOTHER $10! I am sick and tired of these crooks consistently ripping me off for no reason. So I decided to take action.

So far, I've filed a complaint with the BBB and contacted my local news media, who indicated they are interested in doing a potential story about how companies like Spectrum are…

I have been trying my very best to get someone out to my house and Berry my cable line near a big green plastic box in the yard where other cable lines connect inside of it. I have called on October 6th to try to get someone out to bury my cable line which is located at the green box and it extends 3 feet at the green box coming towards my house.

I cannot cut the grass and make my yard look the way I want it because I am afraid I'm going to cut the wire. I have some pictures here of the situation you will see the green box and you will see a neon orange cable above ground that I need to have buried ASAP.

If I don't hear from someone tomorrow which is Sunday I will be calling the Better Business Bureau on Monday morning so that I can let someone else know how I am being treated and not…

I installed a new computer Friday, 10/11/ My email would not work, it has for 18 years. Spectrum refuses to address this problem adequetly. Sent my daughter and I to the Spectrum store 2 times, we were turned away 2 times. Very bad customer support.

I predict 5G will be the end of this company, too many dissatisfied customers.

I had a sales Rep coming to my house knocking to my door on Friday very late past 8:30pm. I found this very out of placed having representatives trespassing private property that late specially being as dark as it is in my property, this should be more of a safety issue for your representatives. Also, he wasnt so professional as we was questioning why we were the only ones on the block that didn't have your services.

Jerome R Wilson 937 367 0693

Dear sir or mam,

Friday night October 11, 2019, I became very upset with your sales representative who was at the Centerville Walmart pushing Spectrum. I spoke with a young lady fires and asked this simple question, “Is Spectrum internet available as a standalone item?” The answer from her was a resounding YES. I then asked what it would cost, she didn’t know for sure and asked for assistance from her colleague.

This colleague asked for my address. I gave him my zip code of 45459. This information should have been enough to answer the question of monthly fee for this service. His attitude became VERY abrasive and he insisted on knowing my address. This representative of yours has no reasonable reason to know my address. Just a simple dollar figure was all…

I'm not happy with your "get 'em hooked first than charge" technique of giving us "Mad About You" (promoting the upcoming limited series) free and then changing it so its only available with your Gold Package. Not cool folks.

Wow where do I start On 9/19 of this year I had your equipment installed. Of course 1st tech a rather rude man brought the wrong box no DVR function. Next day a more competent tech came installed the box and set up my new Spectrum Galaxy A20 Cell phone. 22 Oct 5th.

Now I've had so many problems with the DVR needing rebooting. Can't reset shows so they will record for the Full 60 min. Got error code GDVR1006. Called for tech support Wed but no word as promised via e-mail of a ticket being set up.

So called on Friday 10/11once again Nothing was done. Yes ticket was made but pushed over to another dept but nothing was done. Told call back on Monday. At this point so Frustrated with spectrum I want to CANCEL the entire thing.

Horrible treatment and you can tell there's No…

After 35 years loyal service Was 1 day late in payment and was denied access to on demand service. Multiple levels of customer service told me that the system locked out automatically and there was no recourse. Impossible to believe considering the fact that Spectrum routinely accesses everything related to cable and internet service.

Spectrum has zero customer loyalty can’t wait to change to 3rd party streaming!!!!!

Over the last year, I continue losing service. When I contact customer service, they schedule a service tech. Tech says it’s a maintenance issue and he can do anything. Eleven tech have been here with same answer. How can I reach someone who can solve the problem?

3 weeks ago I walked in the store to make a upgrade. I was unable too because the store did not have the phone I wanted in stock. I wasted 20$ on transportation to get there and get the device the online Customer service center said would be available to me.

They said come back in 2 weeks we will have another shipment by then. I came back 3 weeks later. Again another 20$ I spent going to and back from the store for nothing! This time I wasted 30 minutes in a line, I waited patiently when it was my turn to be taken care of the man had nothing to tell me except we don’t have it in stock.

I understand that it’s not the sales associates job or fault that the phone was not in stock. Now I’ve paid 40$ in transportation to and from this store for a upgrade that costs 45$ I’m not going back…

Hello:

I am emailing you because I am really not sure if it's the TV networks' or Spectrum's responsibility to place a program that has already been aired and place it on the on demand channels. Is it really Spectrum's or the network's? When I try pulling up a program it takes about one week to come up. On two channels the programs that were advertised quite frequently never did get placed on it, such as, CBS's 54th ACM Awards and Lifetime's Meghan and Harry: Baby Fever and the most recent Meghan and Harry royal movie. Just in case, on Animal Planet has the Hope for Wildlife series (the first three seasons). They were listed to expire on 12/31, but most of the episodes have been taken off. There are only five listed. I have been watch from channel 1409, with this channel they had it…

I find it very unacceptable that you have only 1 employee at the Plymouth WI location, I shouldn't have to come several times to pay my bill because there is a line out the door and wait 20+ minutes to pay my bill. I pay a lot of money each month, my time is valuable more valuable than having to wait EVERY month to just pay my bill!!!!

To Whom It May Concern,

Spectrum account number: 202-919234202-001

I ordered one week Internet service on Aug. 15. The service started on Aug. 16 and ended on Aug. 23. But Spectrum changed me for a month instead of 8 days.

When I ordered the service, the Spectrum representative never told me that Spectrum will charge me for a month instead of a week.

As a customer, I do not know when the Spectrum changed their policy. I was a Spectrum customer before 2019. I once cancelled my Internet service in the middle of the month and they charged me based on the days I used their service instead of the whole month. It is the Spectrum's responsibility to tell the customers when the customers order the service instead of at the end to charge the customers.

If I knew that the Spectrum is going to…

Visiting you spectrum office in Pineville, NC (8332 Pineville-Matthews Rd Suite 201, Charlotte, NC 28226) pains me. There is always a 45 minute wait and its never staffed to handle the volume of customers. 25 hrs returning equipment. You obviously don't respect my time.

The attached image is what it looks like at all parts of the day and there are only 2 spectrum representatives assisting customers... where is the management?

99. That's an increase of $4. I'm on disability and my internet is my enjoyment. I can't afford to add any other apps to that including TV or phone. If I add anything they say they'll save me money but in the long run I'm paying more.

Which I definitely can't afford. When I told the woman that was handling my complaint asking her if there is anyway she could discount my monthly service of Internet, she said no and abruptly said do you want me to discontinue your service?

I've been a customer for several years and never been late with my payment. She didn't seem to mind dropping me as a customer. I don't believe this is the way to handle customers if you want to keep your business afloat.

I know of several people that have dropped spectrum and got on with AT&t. Here I've stuck it out and…

Thieves. Is wut they are.

I purchased internet, TV, house phone, cell phone and two boxes for TV on 5-26-19. 8-3-19 my TV started freezing up, then cut of and then a message came up on the screen: "Channel Unavailable" We're sorry we're unable to tune to this channel. Please try again or contact us at 833 831 3143 if you need further help. I went through all channels from 3 and up and this same error came up on channels 1250, 1255, 1256, 1260, 1261, 1278, 1279, 1295, 1296, 1301, 1302, 1303, 1304, 1305 & 1310. This happens about 7:00 PM or 7:30 PM. Others in the neighbor have complained and I know of 2 that have already switched to a competitor and some others are threatening to do the same.

I have called customer service, internet and anyone that I could find. The tech's have advised me and the automated system…

I love our cable, but please bring back the drop box for payments. I have Cerebral Palsy and it's hard for me to stand in line to wait for an agent to assist me.

When I called to order service I asked for basic cable the young man never explained to me that I wouldn't have certain channels I knew I would not receive movie channels now representative is saying I have to upgrade to receive the channels I enjoy watching and it would cost me $40-50 dollars more I am so disappointed in the customer service I have recieved.

When coming to make payments at 3450 suite 590 in Dallas in it is the longest wait ever it is the is slower than the welfare line I hate coming to make payments here because your wait period is ridiculous.

I ordered the new iphone 11 and something went wrong with the order because when i called cause i never received an email about it and they told me there was nothing about my phone so they had me order a new one over the phone and now a week later the first phone randomly ships and takes over $100 out of my account and now spectrum will not refund me till i reship it to them and they will charge me a $50 restock fee and its not my fault this happened.

Just got new service. Was promised different things. Extremely unhappy. Didn't do anything I wanted!

We signed up because we were promised the NFL NETWORK with the selected package. When we got the equipment and installed it, no NFL NETWORK on it. We called and spoke to a very rude super visor who did not want to even bother listening to the recorded call which they have for security and quality purposes as any other company.

Instead the supervisor was very combative, and insisted that we were misinformed. Again, I stated that during the phone call the lady said she would throw on the NFL network for free, therefore they had to comply with their promise as stated, and he said they were not required to because we were not on that package or paying for it.

The supervisor refused to help us and handed the phone back to the girl which hung up on us. This is the first time with this service…

I opened an account with spectrum September 13th, it is October 8th and I still don’t have internet. The sales rep should have noted how long it would take for us to get service, as other companies have. We finally had a tech come out yesterday and he was not able to instal.

The tech was on the phone with his supervisor and explained to us that his supervisor would have to come out for installation at noon. It’s been over two hours and he has not come nor has anyone communicated with us that he changed his mind.

This is unexplainable service from spectrum and I don’t think I’ll use the companies services and will recommend to family and friends to go elsewhere.

Ihad advised Spectrum I was moving to another state but the rep neglected to tell me I had to contact a second office to discontinue my service in California. That service continued until 10/7. When I said it was supposed to disconnected in California on 9/9they refused to backdate it.

It is your company's responsibility to advise customers what they need to do. I want my bill discontinued as of 9/9.

it would just freeve. not much help . then it just works again. get the cable fixedplease.

I have had Vonage VOIP for years but as my apartment community set up WiFi, I thought wouldn't be able to use it any longer so as I have Spectrum tv and internet, they suggested getting a Spectrum mobile phone, which I purchased. When trying to activate it, I was told that they would have to port over my landline to the mobile and to check back to see if it had been done. That was September 20.

I called today, October 7 and was told that it had been successfully ported over and they switched me to the activation people. I was on the line for 30 minutes and was told that it couldn't be brought over because it was in Verizon inventory.

I told them that I was with Vonage, not Verizon and they just repeated that the number couldn't be brought over. I hung up and called customer service who had…

We recently installed Spectrum cable t.v., internet, and phone services. Our sales rep told us the company would waive the $50.00 install fee, and I even listened to him checking with his manager about waiving the fee. He said all okay, they would waive.

Today I got a call from Spectrum billing saying we're $50 behind in our payment. I made a payment of $200 on 9/18/19. That was minus the $50.

Now, Spectrum is saying "no note on the file" so they cannot waive the fee. I went through many steps, and each person who texted me (no one talks to you) said same thing.

I've tried to contact the sales rep, but he's not returning my calls or texts.

Not organization in store to tell people what to do no sign to Direct people in right direction to sign in it free for all need somebody to let what to do not friend staff over work

I have been having pixelation and freezing problems on a variety of channels for 4+ MONTHS. I’ve had numerous technicians out to my house to try to remedy the problems. After the first 5 different technicians, I decided to have technician number 6 only come to my house.

This decision was made due to technician #1 installing a splitter; technician #2 removing the splitter; technician #3 installed another splitter, etc. The line to my house has been replaced. The line down the street has been replaced. Apparently no problem from the street to my house.

The line in my house has been replaced. The problem has yet to be corrected! I have even had the repeating technician’s supervisor come out. He gave me his direct number for future visits.

However, I have called and left messages on 4 separate…

I am submitting this complaint about your practice as of May of 2019 of not prorating bills. I was unaware of the policy change and a notice in one bill (May) is not enough. I made the decision to leave Spectrum when my bill went up after the promotion ended.

I was charged for the full month of September even though I turned in the equipment to the Garfield Heights, Ohio office on September 7th 2019. I was told on the telephone by a customer service rep until the past due amount was paid, they could not remove the TV service from by bill.

When I went into the office to turn in the converter box and the remote the customer service rep removed the TV service from my bill without a payment. So, the representative on the phone lied to me to force me to pay the bill or as a shady attempt to…

" I tried to transfer my 85 year old father's phone service. I tried to cancel his internet and cable due to his new apartment providing those services. Apparently the FCC rules are that a power of attorney need to be on file for me to do so because I am not on the account.

WHY would I be on the account? I am trying to transfer service and cancel two others he does not use and that are provided for him. On the 7th of October I spent 30 minutes on the phone getting the run around to only be told the FCC requires this. WHY?

What is the security concern to transfer a service? There are no reasonable exceptions? Friday the 4th I got the run around because I was not able to put my father on the phone. Saturday the 5th my sister called and actually put my father on the phone and the service…

This cable service sucks, live tv is always freezing, I have never experience such a terrible service. If I could give no stars that would be great.

I keep having to explain that I have moved from California and I cancelled my account before I left on September 1, this year. A friend assures me that she dropped off the equipment at a UPS Stores as you request.

BUT YOU KEEP SENDING ME BILLS!!!! I suffer with PTSD, panic and anxiety attacks and you are adding considerably to my stress level. PLEASE UNDERSTAND YOUR EQUIPMENT IS NO LONGER IN MY POSSESSION AND WAS DROPPED OFF AT A UPS STORE AS YOU REQUEST.

Whoever is responding to me on Facebook seems to understand. I tried several times today to call you and after ten minutes of waiting I had to give up.

I have spent 4 months switching boxes till we found a good one. Your service is absolutely horrible and I can’t see how you manage to stay a company. I will never recommend your service to anyone. Absolutely the worst company ever.

I cancelled my service a day before my billing cycle yet they took out autopay and won’t refund me. Very rude service. Cancelled service on the 16th. Billing cycle started on 17th. Said they can’t reverse charges

Hello,

I moved my service back in November 2017. Spectrum never fully transferred my service and was ACH'ing my bank account twice a month for nine months. I've called eight times to get this resolved. Spectrum owes me over $900. Every time I call I'm promised by a customer service manager that they will look into the issue and get back to me. I even sent in all my bank statements showing the double charges and a spreadsheet to simplify. Not one manager has returned my call or my emails. If I don't have a refund by October 31st I will cancel my service and never return to Spectrum. I have had service with you for years. I should be treated better than this. I will also take Spectrum to small claims court as well to get my refund. You can reach me on my cell phone at 714-719-1311 or on my…

For the last month my wife and I have had internet problems. It all started about a month ago when I called in for a service call regarding our internet at our home which was losing connection almost every day in the afternoon.

They spectrum tech came out tested all our lines all the up to the pole and said he was getting errors in the signal but it wasent here at the house as the errors were still present at the poll. He put in a maintenance ticket and later on in 4 to 5 days it quit dropping off the internet and so I thought our problems had been solved, but after a few more days passed I decided to check our speed as we subscribe for the 400 mb package.

I then realized while the original issue no longer was happening a new one had started I was only getting between 100 to 120 mb. I then…