Spectrum

Wrongly told I needed a router. Trip downtown to your store and long wait for service. Downtown again to return YOUR mistake and over an hour wait in your store for single worker on duty. Wish there was competition in my town.

If a deal is not reached with Wtol in Toledo Ohio. We will drop your service.and find some who carrying CBS.

I closed account 8448 40 009 2016380 on 7/231/2019. All equipment was returned on 8/5/2019. I am now receiving a bill from a collection agency, Sunrise Credit Services,Inc. I have a receipt for the tuned in equipment. I want the credit agency to issue a statement the the account is clear.

The service technician did a great job. I just wish your service people would wear plastic shoe covers when walking on carpet. Thank you!

I received a call tonight which is October 3rd 2019 at around 7:30 pm and a woman was trying to get me to try out channels and the TV app for the free trial week. I told her that I'd rather just continue with the service that I have currently which is internet and phone.

She then proceeds to try to talk me into doing the trial again. So, I tell her no once more. Then she asks why I don't want to try it. I tell her that I have previously tried the free trial and I called on the 6th day to remove it so I wouldn't be billed and they said they removed it but

they really didn't remove it and I got billed and never even used the service because I thought it had been removed from my account. She then says to just try it for one night. I told her I don't want to and this woman asked me atleast 5…

WKYC in Cleveland Ohio is sharing that we may lose it due to not reaching an agreement with Spectrum. This is pathetic and for the amount of money we pay for Spectrum, this is inexcusable! Using the customer to gain leverage is a disdainful practice.

Make the deal they make with every other provider or you will lose a good paying customer. WKYC is the best in local news and this will no doubt be costly for Spectrum.

The new email site is slow and cumbersome. Please go back to the old email format.

I had a house fire July 8th a result the cable boxes were destroyed. I presented a complete fire department report to Spectrum. After 10 weeks of me making multiple calls I finally got that portion of the bill cleared, however I am still being billed for the entire month of July because of the policy Spectrum adopted in May of "no pro-rating".

I have an excellent paying history with the company and they would not even consider the circumstances and the fact that I could not have used their service for the majority of the month. I am astonished at the total lack of understanding with Spectrum.

I will never use their services again and encourage other patrons to beware of their business practices.

Once again we are seeing the scrolling message regarding WTSP (CBS) and Spectrum's unwillingness to reach agreement with them. Why ? Our monthly service charge is certainly high enough that Spectrum has the financial resources to well afford to reach an agreement.

Since we watch CBS approximately 40% of the time, are we to conclude that we will see a 40% reduction in our cable bill ? Of course not. Spectrum just keeps increased prices while service gets worse and worse. We have long considered "cutting the cord" because of this and other issues we seem to keep having with Spectrum.

Finally, WHY is it so difficult to get a live representative on the phone when a problem doesn't conveniently fit into one of the robotic-offered options ?

It really is no surprise that Spectrum Customer…

Called spectrum they told me that bill was generated in error. They have no integrity or willingness to adjust this bill.

address inside san antonio city limity. 1024 boling brook. #1 my cable service goes down every week. the reply from rectum c/s is always the same. "our crack team of c/s specialists are working on the problem". #2 had an issue with picture size.

went through rectum c/s specialists for three weeks until I finally got one with an iq above room temperature who fixed the problem. that ineptness on your part costs you money. two new cable boxes and a tech's time at the house/.

#3 am unable to log into rectum website. a revolving door of changing passwords. rectum has so many things wrong with the company software. hardware. company policy. do us all a big favor and sell the company back to time warner.

you folks are obviously letting a teenager run things. get you website straightened out. S…

On July 18, 2019 I transferred my cable and internet services from my old address to my new address. When I did that it cancelled my online access and I did not receive a bill in the mail until September 22.

This bill was for $432. I knew I had a past due balance but it couldn’t have been that much so I contacted customer service. Since contacting them on September 22, I have gone through 5 different people on multiple occasions looking for answers.

Turns out I was being charged for a “silver” tv package and phone service that I did not order. I should have had basic cable and internet only. So roughly 2 months I was being charged for services I did not order.

The very First Lady that I spoke with on the 22nd said I would receive a credit for those charges and those upgrades would be…

In the past week I had gotten 4 unidentified phone calls from number in Silver Creek, New York. They never left a voicemail, so I never knew what the call was in regards to. Today I finally answered to discover it was a Spectrum Customer Service representative trying to offer me a 7-day free trial of a new service.

Well, I shouldn't say offer so much as force on me. At no point during the phone call did she actually ask if I was interested in the free trial. Before I could comment on my disinterest she started asking me questions to confirm my account information, and when I finally did express my disinterest she continued to insist that I should try it anyway.

While I understand it is her job to offer and pitch the free trial to me, I do not appreciate the attempt to harass and coerce…

Went to spectrum store and purchased a phone first they gave me the wrong phone went back in was told I had 14 days to upgrade in I had to pay 31 dollars ok I come back on the 14day to get a new phone iphone 11 they explained to me that they will have some coming in every tuesday and that i didn't have to refunded my phone because I'm just upgraded this was told to me by a manager name Emmanuel at the located on 96street him and a employee name Jose they assured me I would not have a problem I ask them again are u sure they replied yes no problem now I go back on tuesday now they saying I can't changed the phone so

now I'm pissed because they tell u anything to get the sale the same manager is apologizing because he lied I did not even order this phone to began with now that the day has…

You advertise and I assume charge for on demand. I get the Attention message that it’s currently unavailable please try again later all to often. Very frustrating, I know you all don’t give a crap, I just need to switch my service.

My bill went from $149 to $187 to $225. I called 3 times to reduce my monthly bill and not until I already had changed my service and called to cancel with Spectrum was I offered a reduced rate similar to new service.

At this point it was too late and I cancelled my Service. I am now billed $225 due to ( I was told at a later date ) I was 4 days into a month to month basis billing. I am not sure why I was not told this prior to cancelling ??

I was never told the truth about this billing ( after 2 year contract ) and is very unhappy about this. I am 72 years old and live on a very small Social Security. I am not dis-agreeing that I have to pay a final bill ( 4 days ).

However that I have to pay an inflated rate for a full month ( with NO service what so ever ) is really total robbery on…

They are just awful. We moved and brought our Spectrum service with us, or so we thought. The actually changed our phone number without telling us and against our express wishes. We were wondering why we could receive calls but couldn't call our home number ourselves.

When I called to get our old number back, I was informed that it was no longer available. On top of that, the customer service agent was short with me. Not satisfactory in any way.

Where service bill go out constantly they set up stuff without your permission then want to charge you for their employees make extremely amount of mistakes that in the end cost you money and inconvenience

Total service outage days ago. They claim to have sent a rep on Saturday During the one hour window when we were elsewhere trying to watch a football game on a working television elsewhere. The apptmt was was not even to take place until today, Monday — after many calls speaking to robots we get rude individual who says too bad it may be a week now before you have service.

No cable internet or phone in house of two seniors nearly 90 years old. This is not the 1 st 2d or 3d time horrible service experience with spectrum /time warner.

I live at 1504 Stone Dr., Roxboro, NC 27573. I decided to drop Dish Hopper TV and CenturyLink Internet and go with Spectrum that was recommended by my parents, who are new customers. Spectrum scheduled my installation for Tuesday, Sept. 24th 2019. Installer showed up hours late and then could not do the install which was more involved than he could handle. Installation was rescheduled for today, Sept. 30th, between 8 & 9 AM. Around 1PM, I called Spectrum and was told that the installer was double booked and rescheduled for Friday, Oct. 4th.

Besides losing 2 work days so far and will lose another day on Friday, I am sitting here at my home with no TV nor internet since I dropped my services the day before Spectrum was scheduled to install on Sept. 24th. (Foolishly, I thought I could trust…

9-30 your Hermitage Pa location had 1 associate working. 9 people in front of me. 35 minute wait for my turn. This is ridiculous. This isn't a one time problem either. This has happened numerous times. Your company needs to hire more associates or train the people working behind the scenes in offices in back to come out and wait on customers.

no rating. field representative came to house told us brand new insulation he would waive fee and he spoke to his supervisor and he agreed. oo. i have his name and number would like a call back from corporate

Every time I need technical support I have to give financial information just to verify my account when I have security code and some can pull up my account with that code and some deny it's even possible and insist on giving my payment information witch I don't feel anyone should access to except billing and authority.

We as consumers have a right to protect such information but spectrum loves to violate our rights as consumers As a victim of identity theft I refuse to give a normal customer service or technical support employee my financial information. and I know this complaint will go unanswered and this issue will never get resolved ever because I always get directed back to spectrum Mobil and even supervisors argue with me about it I'm starting feel that spectrum Mobil would rather…

STARTING 9/3/19 TO 9/26/19 I HAVE BEEN TRYING TO HAVE OLD NUMBER PORTED OR GET A NEW NUMBER AND IT HAS BEEN GAME AFTER GAMES EACH TIME I WAS TOLD SOMETHING DIFFERENT ON DOWN TO GETTING A NEW NUMBER NOBODY SEEMS TO BE ON SAME PAGE AND I WAS GIVEN FALSE INFORMATION EACH TIME UNTIL 9/26/19 I FINALLY GOT A NEW NUMBER THESE ARE THE DIFFERENT DATE 9/3 9/19 9/24 9/25 AND FINALLY 9/26 /19 WHY WAS THIS ?

THIS SHOULD NOT HAVE HAPPENED . I DID EVERYTHING I WAS TOLD I HAD TO DO . PLEASE CHECK THIS ACCOUNT 01042-240526721-3001 NEW NUMBER 2163425530 AFTER LOOKING AT THIS IM SURE YOU WILL AGREE AND I FEEL SAPECTRUM SHOULD DISCOUNT ME FOR ALL THE HEAD ACHE , WHICH SHOULD NEVER HAPPENED THIS IS NOT MY FIRST TIME WITH SPECTRUM OR ATT AND

I PAY MY BILL !! THIS WAS TRULY CRAZY ! THANKSBFOR YOUR TIME AND I'M…

The only game i want to watch all week and it looks like i have satellite during a storm. Clear sky's here. Spectrum sucks

Who do you people think you are !? Taking stations off ! Channel 3 has good shows ! You people are greedy idiots morons

00. Spectrum refund me the payment via a gift card, not via the account payment was made. Shortly after, Spectrum sent me an over payment & then a disconnection. I normally make payment when I am paid, bi-monthly. On Friday September 27, 2019.

I made a payment via my bank account of $200, I provided reference to phone rep & s you supervisor. I told them payment was made & I was calling to give them a heads up, they told me, "service will be interrupted tonight @ mid-night & will remain disconnected until fees hit a/c or I can make another payment now".

I told them no thanks, overpayment is what got be backed up & I don't need another gift card. It saddens me that as a loyal & good customer, I was not able to get any assistance. This type of customer service makes me not want to stick…

The miserable Apple equipment that Spectrum issues. The remote is a total joke anbd the Apple box is worthless. We can not watch 10 minutes of any show without interuptions, sometimes you can listen but have no sound, the rest of the time it just freezes. WORTHLESS!!!

I recently chose to add spectrum tv to my already existing internet. I contacted spectrum on best way to proceed. they told me to come to local office and pick a self-install kit, I did this then contacted spectrum about getting a wall connect outlet installed.

I was given an install time of Friday between 1200 am and 100 am. At 130 am I received a call saying they were running behind but should be headed my way soon. At 500 am I had heard nothing so I called tech support and was told it was rescheduled for Saturday between 800 am and 900 am.

It is now 915 am on Saturday and I still haven't heard anything.

I travel to Colombia quite often, (the country). I have been traveling to Colombia for about the past 5 years. During this time, I have always been able to use my email without any problem.

However, beginning around February or March of this year (2019), I have not been able to send email. When I try to send email, I receive an error. (See attachment). net website. I have contacted your support at least 5 or 6 times. ".

The response is always, "Yes, absolutely", "Your email should work perfectly, even from other countries".

However, after the initial support agent speaks with, I assume a level 2 support agent, the response is quite vague,…

Complaint about network performance problems and lacking information:

• On Wednesday 26 Sep, between 10:15 am and about 10:00 pm, the network performance of the Spectrum network was close to 0, resulting in errors like these: o DNS resolution unreliable, often failed o In case DNS resolution succeeded, access to remote servers was extremely slow or failed (time-outs, IP address no longer found, etc.) From the type of errors is can be concluded that the throughput of the upstream connection of the local Spectrum network to the rest of internet was overloaded throughout this time period

• Support staff that should know about these performance problems continues to mislead customers by trying to pinpoint problems in modem – router – WiFi, while bluntly denying the existence of significant…

I give your company zero stars.

First let me say that I have never taken the time to register a compliant about your customer service and operational system.

However, what I experienced today was senseless. I had services added with out permission to my account. Since 1992 my name was on the account and I have repeatedly over the years talk to your representatives to handle issue with this account.

This morning I am being told that I am not a person authorized to discuss this account or have services that we did not authorize be removed. Not only were the service plan upgraded from select to your highest services of gold which was not ordered or authorized by myself or my spouse, but as of this morning we do not have access to the services that we supposedly requested to be added and…

Had this provider for over a year and they decided to charge me an extra $71 after I canceled on time. I called to cancel because they were over charging and I got a better deal. The guy on the phone told me to cancel on the 20th so I wouldn't be charged extra.

I canceled on The 18th and on the 19th the Send out a bill of 130 because they accused me of also having another router or modem I explained the guy came to fix my internet a few months ago and took it and gave me the one I returned on the day I canceled plus they told me I have to pay for the whole months billing as apparently my it was meant to be canceled by the 3rd not the 20th like I was told by the guy.

Dont join this crowd they will call you everyday asking to put add ons you dont want or need even after you tell them no.

I called to cancel my service over a month ago due to prices increasing and was told I was paid in full until the end of the month of Oct. And then my services would end. Today I recieved another bill in the mail, called them and they say I owed it and had never cancelled.

called back to ask for a supervisor and was put on hold for a long time and then disconnected.

Finally getting thru to a supervisor he acted like he had no care in the world and didnt seem bothered that employees were rude and sarcastic. That's not the type of people I

Applied for a car loan, credit rating down due to a Collection Agency by Spectrum adding a collection to my name on my credit report.. You made a great error in doing this and now my credit report made my car loan at a higher interest rate and a higher monthly payment.

The bill should have been for a Janice HARRIN, Not Janice HARRINGTON. We have complained and all we get is I'm sorry from your company representatives. I feel that your company should credit our account with some credit for our hassle and higher car payment.

We are on a fixed income and now have to readjust our monthly budget.

Also, our bill is not in my name, but my husband's name which is Daniel R. Palmer-Harrington. Please consider this request. Thank you.

Dear Spectrum: I had requested my AT&T phone 310 276-4728 number for address: 9766 Blantyre Drive, Beverly Hills, CA 90210 to be switched over to Spectrum on 5/23/19. I also added internet service. The internet service was installed and billed for.

There were issues and the manager personally called me a few times, but it was all resolved. The sales department took all info and mentioned that the number was valid and they would switch the number over and would also inform AT&T regarding the switch and we would not need to call them. This is since May.

I just saw bills from AT&T for $150 each month we have been paying, that's total of $600. I called Spectrum, and the number had not been "ported over yet", so two days ago, they transferred me to 3rd party prompter.

They said it will take…

I spend the winters in Bradenton FL and have Spectrum cable there. I switch to seasonal every year at the end of April then back on the first of October. I called Spectrum at end of April 2019 to switch to seasonal and was told it was done.

When I called Spectrum now (end of September 2019) I was told it was never switched to seasonal. 00 per month for the last five months when I should not have charged. I have auto pay and never noticed the charge in my checking account because it’s listed as Brighthouse not Spectrum.

Spectrum told me I only had 60 days to file a complaint and that sent bills in the mail of which I never received. They told me they saw in account notes that I switched to seasonal every year starting in May and resumes service in October.

They also said they could tell…

Had spectrum service man to my home about two weeks ago he put two new boxes in because he could not get the other ones to work said I did not have to pay extra for them now got my bill and I getting changed for them I live on a fixed income and and can't pay this why would he say that if it was not true if my bill stays that high I will have it taken out look how long I have been with this company and have paid my bill on time.

I CALLED 18553136792 ABOUT GETTING SPECTRUM INTERNET AND ASKING ABOUT PRICES AND SET UP AND SO ON. AFTER GETTING THE INFORMATION THE LADY WAS RUDE YELLING AT ME WHY WOULD I GO TO MY SPECTRUM CABLE IN FRANKLIN, PA 16323 AFTER SHE GAVE ME ALL THE INFORMATION.

I RECEIVE MAIL EVERYDAY ABOUT SPECTRUM DEALS. SO I THOUGHT ABOUT CHANGING CABLES AND INTERNET. I WILL NEVER CHANGE TO YOUR COMPANY NOW. I HAVE NEVER BEEN TREATED LIKE THIS BY ANY COMPANY. I HUNG UP ON HER.

I have been very disappointed in Spectrum for a whole year now. Today, 9-26-19, I called to inquire about a Spectrum Voice charge of $9.99 on my bill. The rep told me it was for my home phone, which I DO NOT HAVE A HOME PHONE. She tried to convince me that I added it. I have no idea who's phone number it is, but it is not mine. The rep couldn't assist me in removing the charge and transferred me again. After being on hold for 30 minutes total, I had to hang up. I'm at work. I would like the charge removed immediately and credited for any over payment. For the past year I have had nothing but problems with Spectrum. I will be shopping around for better service.

I honestly do not believe any of this will be resolved and I will have to call again next month to beg to have the charge removed.…

I would like to file a complaint on spectrum you guys are nothing but a rip off. Im going to take this complaint as high as i can. Ive contacted you guys several times to resolve my issue and nothing has been done i have 3 different account and i will no longer be doing business with you.

Anybody reading this please dont do business with them. I wS told by one of thier reps to take my business to at&t

I have had very good service with Spectrum and have used cable for 22 years (my original company was purchased by Spectrum). I canceled my cable and phone (keeping my internet) on Sept. 7 (which was 11 days into my new billing cycle).

I was EXTREMELY disappointed to find that I am required to pay the entire billing cycle (30 days) for service that I am no longer receiving. When I called in to cancel, I was not told this would be the case and was expecting to receive a credit for the time I was not using the service.

This information is in small print on the April billing and that is the ONLY notification customers received. I don't understand how any company can charge for a service they are not providing.

I was charged a whole month of service and only had an active account for two days of the month. It's pretty sad spectrum already overcharges for service and still thinks it's okay to rip people off. I will never use or recommend spectrum to anyone.

If fact I hope this company goes bankrupt.

Tech failed to check for power in box and grounded out a powered amplifier to ground and blew out all the electric and the master board in our stove. After temp service restored two techs came to fix cable services and showed me exactly what the first tech did wrong. Now they refuse to fix my stove.

Why should I pay my bill in full when you cannot provide me with complete service. TV freezes and you miss many parts of a show, or it just goes black. It's hard to find something to watch since you show the same movies over and over and over and over.

Try mixing up programming, you might actually keep customers that way.

I signed up for Mobile service back in June 2019, service was cancelled and phone was never activated and returned. Later, received text stating I was still getting charged for service and device. I called to resolve issue and was told they showed record of returned device and account would be cancelled and was reimbursed for the charges.

after my 8th call over a 3 month period I have been given different stories, first I was told the phone was returned late, then the story changed to " the device we received is not the same one we sent you" and the latest one "the device we received is the same we sent you but it is damaged".

When I asked if that was the case, why was I not notified and why had…

Bro i literally cant with yall, like im trynna make a living using yalls service but when it fucking goes down out of nowhere that pisses me off

The prices for service have gone through the roof , when you call customer service you can’t get a straight answer from anyone, charges on your bill that was not explained, had cable 1 week and received a bill for services I did not have, waited for a shipping label for over 10 days to return equipment! Received nothing!

when they changed my box I lost channels that I had before

Corporate policy! Told Michael what I'am complaining about the rule so he was off the hook . It's funny you can send us a bill, but after 30 days no changes and NEVER NOTIFIED! disappointed in policy or rule!