Spectrum

your mobile phone people know how to mess up a wet dream!!!!! from rude store associates to billing associates who turn phone service off before I can transfer service back to my old phone and go with a different carrier.

We just recently switched from Dish to Spectrum. We have had a horrible experience. We have to call them out for service every week since we switched. The DVR has been changed five times in den and twice in bedroom. From the very beginning the tv in bedroom has not worked. We had a really bad picture on bedroom tv that no one could seem to fix. Spectrum finally told us it must be the tv in bedroom. Before we switched to Spectrum the picture was fine on bedroom tv. Finally when the technician came out this past Sunday the technician discovered that bedroom tv had never even been hooked up to cable!!!! The sad thing is we went and purchased a new tv because we thought tv was problem.

I believe that Spectrum owes us for the cost of the new television. We even threw old tv away because we…

Customer service was not working with me your now ex customer with my request for an amended bill for service for a 10 day period not 30 day as service was canceled and could not provide where to take boxes

When calling about a problem with billing, I was told I cannot do anything with the account because it is in my husbands name and he would have to call. When told he was at work and I pay the bill I was told I had to go by the rules!!

Excuse me, but who is paying who here! I never had these problems with Bright House. The representative had the address being served and my security number from the bill but I was told rules are rules. Roku here I come!!!!!!!!!!

I was charge two months for a service I did not have. I asked to be credited the rep said, no the supervisor was suppose to call . She never did. They then stop my ability to watch my shows on my laptop.

I pay my bill monthly. He continue to tell me I had cable and phone. I had neither. The rep before him admitted that I did not have the service I was charged for. I want to be credited. I want to be able to sign in my lab top and watch my show.

00/mo to watch one channel and never had the channel. Although again the reps said I had that channel. Therefore I switched to internet only and Spectrum continued to charge me. I over heard another rep laughing about how another customer filed a complaint and she was getting a attorney.

Great way to treat paying customers! The first rep was very…

Besides the billing being so darn high for basic TV and Wi-Fi it's outrageous and I think you're making enough off of us on that alone to top it off you have more than 50% of commercials then the program that showing and you're making a fortune off of that as well don't be so hungry let us enjoy our lives with some extra money reduce our bills. sincerely unhappy traped customer, I don't have any other providers in my area if I did I would definitely change just because of your pricing and too many commercials.

I called Spectrum see if they can help me with an issue that I have that I am disabled I am on a budget I was trying to find out is the way they can lower my rate to try to help me out cuz it's hard for me to survive what I make I asked him about the $20 a month internet service for disabled people and they told me I could make a knife provided to me because I am an existing customer I feel really bad about the service I'm getting from Spectrum it is sad that you call it customer service and

you do everything but give the customer service hopefully this could be resolved or I'm going to have to start looking for a different service it will fit within my budget

My experience with customer service has been terrible.

First, I've been a customer for over 10 years. I call at one point to see what I can do to save money and all the rep told me is that he could lower my bill $20 and if I was unhappy, I should look for something else.

We called again today, were hung up on 2x and one of the calls, the lady was talking about someone steeling a chair instead of focusing on the call. Later, we talked with someone hearing our complaints and helped but then realized they had the wrong account number.

Another person came on, got the correct account made changes we talked about and transferred our call to another person,. We were first told we can take phone service off the account seeing how we don't have a phone and reduce our bill by another $20.

When…

I went to my Spectrum local office to pay a bill. , which I had left in the car. I asked was it mandatory that I had ID to pay a bill? She said it was company policy and then she asked for the last 4 of my social.

I gave it to her which most definitely confirmed who I am. At first she said I'd given her the wrong social just to find that she had mistaken a number. After that I proceeded to pay her. She then printed out the receipt.

The receipt not only had the account number blotted out but also the current balance and the new balance. I can half way understand blotting out the account number because of unproven identity (although Spectrum is receiving money for an account that I have no proof is mine according to the receipt), but blotting out the current balance and the new balance…

Called to inquire about poor internet speed. Representative would not listen to me but simply went down his list of check items all of which I had already tried and told him so. Wasn't interested in the fact that their service vehicles had been seen multiple times in my neighborhood recently.

To me that sounded like they were having a technical problem but were not going to admit it.

Constantly being told one thing and something else constantly happening and I was promised that my service would not be interrupted until they get the amounts corrected on my bill for all the mishaps and MS app's that they've caused to their count not myself and I spoke to several supervisors and I have all documentation of every date time and agent an agent ID number that has assisted this issue and

I have called for the 21st time to day it's getting to be a Tadd bit ridiculous. I'm a customer since 2007 I'm fighting breast cancer and I should not have to be on the phone this many times because the account is clearly going to get paid but

it needed to get to the correct amounts before he could do that and then I was told that I could do the payment the way I needed to do it after it was…

We were scheduled today 9/23/19, to have our service transferred from one suite (202) to another suite (211) in the same building, same floor two doors down today from 8am-9am. The technician came by and went to the old suite.

Found the door was locked and left the premise. There was a sign on the door with instructions and arrow to the suite we were in ( 2 doors down). Our business is on standstill. I've had to make many calls this morning in my attempt to get a technician back out to our business, for the past four hours.

I've been told that a technician won't be able to come back out until 10/7/19. This has been the worst customer service I've experienced. I am looking to canceling our service entirely and going back to ATT. Our business is being held hostage over bad service! WE MJUST…

I called customer service seeking some help. The representative could not help me, and it escalated to a supervisor. The supervisor refused to listen to what i had to say or try to understand my situation. They then hung up on me when i got upset at their lack of service.

I have an issue with how my service is billed, but NO ONE in customer service listens or even tries to understand. Every time I have to speak to customer service, i end up angry afterwards because its like talking to a brick wall.

I call to talk to humans, not robots; but every person i've talked to is more robotic then human. I do not feel spectrum actually cares about theirs customers at all. How can you allow a supervisor to hang up on people?

Spectrum should at least TRY to provide customer service. I would have…

I have my cable and internet with Spectrum. I work 100% remote from home and over the last month and a half the internet service has been horrible and puts my job in jeopardy! I'm told I need a new router; so I buy one. Not the problem! I'm told the entire town is having internet issues. For days they try and fix. yesterday internet issues again. I go through the entire process each and every time of resetting the modem, etc. I have done it so many times I could do this in my sleep now. I was told yesterday that they could get someone to me on Tuesday. Well that means I wouldn't be able to work on Monday. Again, putting my job in jeopardy! The support specialist said she could see others on my street not having connection either but it wasn't enough to consider it an outage.

It seems like…

0 stars! Customer service is severely lacking! My elderly father went to the store, waited 3 hours, and was completely without proper assistance! I feel he was taken advantage of! Poor people skills used in Niles Ohio office. He needed to register and had no idea what he was doing.

By the time he left , 3 HOURS LATER, He had equipment to install and no idea how to do so and his package was changed without him even understanding! So disappointed in how our world is with all the new technology that you don't even take time to help out paying customers! So Sad!

I didn't receive a phone i didn't order a.phone from spectrum thanks not paying i didn't order a cell phone

I am receiving 15-20 excessive emails of vendors I have not contacted, etc. daily. To delete and don't have access to your web site or email password access!!! and I'm suppose to deleted daily 100's !!!!

Called customer service because bill increased $59. Was told promotional had expired. Representative was very helpful in locating lowest monthly fee. Said current bill would be adjusted but Was told current modem was old and needed to be upgraded before bill could be adjusted.

Said I could go to cross creek mall and pick up new modem. Drove 30 minutes to get there and the female representative was hateful and said she didn’t have any. Didn’t appear to want to help at all. Her customer service skills sucked big time.

Went to my car and called spectrum again. Paul shipping me new modem but he said the bill would not be adjusted. Spectrum must think they are the only way to watch TV. Customer service sucks. You want new customers but the hell with customers that have been loyal for 30 plus…

I would like to get spectrum. For the last couple of years I call about getting service up my 700 ft driveway. 5000 dollars to get it installed. Really I don’t have that kind of money. I said I would run the wire myself you hook it up to the house and to the street.

They said no I need a box in the middle of my driveway. I asked if I can make payments. No we don’t do that. What can I do. If I can’t come up with 5000. I wish someone could tell me what to do instead of coming up with 5000.

My cable is not working. I have called the Spectrum support line and you state there is no problem yet I can't see any TV. It says wait 20 minutes although then 20 minutes of the game I wanted to see is gone.

I wish there were a better service provider in my area because if so I would drop you today. Now I may as well just go to bed because I can't see the game I wanted. I have not patience left to speak with your computerized voice help line tonight.

Why can't I speak with a real person with actual knowledge as to how to fix this issue. I am sure you will bill me full price this month for a service I can't use too.

So, I switched over from AT&T to spectrum Internet and Cable. A couple of days ago. I am sooooo sorry that I switched. First off, they sent me equipt. Which was fine. They never sent the two DVR’s I ordered. They did send out an Apple TV which I NEVER ordered. I don’t even know what it is. I opened it to see what it was thinking it was at least one DVR. NO. Come to find out, they charged me $180 for something I never ordered AND they won’t take it back because I opened it. (I had to open it to see what it is). Thinking it was the rest of what I ordered. That’s just plain robbery. Then I called again and told them I never got my two DVR’s. Etc. And I got the Apple TV I never ordered. Everyone is assuring me they’ll take care of it. We’re sorry etc. those are just words.

I get an email now…

I want you to take me off your mailing list. , Paso Robles, Ca 93446. I do not want mail or visits to my house to try to sell your products. I am not interested.

Theft. Now billing without prorating for service not received. No information at cancellation and bill received after cancellation and return of equipment. Advised to retain service through end of service time. How do you do that without any equipment? Customer service scripted and only comments are we can do nothing.

Untrustworthy, uncaring and unwilling to work with anyone.

My outside cable line is hanging low (it needs to be re-looped around the post) and I am concerned that a truck will pull it down. I scheduled a repair and was told I did not need to be present.

I came home and the tech was sitting in his truck in front of my house. He said he cancelled the job because I did not answer the door or phone. I advised I was told I did not need to be present, he basically told me to pound rocks.

I argued that I was here now as was he and why couldn't he call to get it reauthorized. He insisted he could not make a phone call to anyone. Period. I called Spectrum and was repeatedly told it was "policy" that I had to be present.

I explained that I could not guarantee that I could be present as I am dealing with numerous emergent issues at this time. I know that…

8448300460611533 is my business account for the address @ 24416 main st, 301-2, carson ca 90745. I made the request to disconnect my service as early as Nov 8th 2018, because of moving to different unit. However, the request to close the account and disconnect the service was never completed until september of 2019, since someone in your company forgot to fulfill the request. Since I've trusted Spectrum for my business internet for over 5 years, I set everything up on paperless and autopay and thus was charged for past 10 months and recently noticed this tragedy. I've requested (1)closure of this old account & (2) reimbursement of my money in early sep 2019 since it was evidently spectrum's fault.

Yet, the most updated info I heard from your call center is that someone in charlotte call…

the worst customer service , this month my bill went from $150 to $199 and I called customer service the person was rude not caring if I left and went with another company, said I got discounted prices before and was not eligible for another discount, so he said if did not want to pay as much I should discontinue services I did I turned in my DVR boxes and they was to bring my billing to $150 and

it turns out that spectrum now has a new policy that will not prorate the billing because they bill month to month yet this is a company that advertise that there is no contracts but bill month to month and does not prorate , I don't know but that sure feels like a contract to me , this is false advertising , I am so tired if spectrum, and

the increase in prices it seems to me that I could turn…

My issue began in June of 2019. After 8 month with spectrum, everything was going perfectly.

However, during the month of June a charge was added to my bill for a spectrum tv service, which I did not order. After a perfect 8 months, I thought I could trust that spectrum would properly bill me. I Noticed this extra charge in the month of August.

When I called the billing department, they told me they could not refund my money past 30 days and that they would cancel the tv service. During my first phone call, they told me 1) I would get a $25 credit toward my next bill, 2) They would remove the spectrum tv service from my bill such that it would not show up anymore, 3) they would remove the spectrum TV service from my next bill.

The very next afternoon, after the first phone call, I went…

Trying to do a simple change of service. Was kept on phone for 1 1/2 hours and transferred to 8 different reps.

First was told service was not available at new address & then told there had never been service at new address &then told the last occupant still had service at that address although I had already been renting the house for 2 weeks. Then when I finally had enough was insulted by supervisor who said I should do without service for another two weeks.

WORST customer service on the planet!!

Ever since I moved to Northgreen at Carrollwood in Tampa, FL , I have nothing but problems with internet. Had tech guys here from Spectrum many times, did some small adjustments, but my internet is not stable, it comes and goes.

Today the Spectrum repair man told me, that I have a good signal, however, one hour later no internet again. He told me to unplug some cables, wait a while and it will come back. I did that, yes it came back.

But this is not a permanent solution. I am paying for internet, which in the last few weeks I could hardly use. There has to be something that can be done so my internet is stable. If this happens too many more times, I will find something else.

I am sick and tired and very frustrated with this problem. Need to have a stable internet for my Caption Call…

I have a complaint on Christine supervisor for spectrum her user id is AAB and I explain the situation from the time I open service with spectrum and different charges on my bill so I was quoted a different price and told me I got sum Latino package I didn't even other accused me that I knew about which I didn't I am not even MEXICAN so she didn't want to change the price on the situation so I need to someone to call me or email me back

thanks lorina

On at least FOUR separate occasions, I have called spectrum and filed a complaint regarding a spectrum outside contractor. This person lives in the neighborhood I live in, he has on at least 2 occasions almost hit my father and I while we were on tractors, when we told him to slow down he stopped and flipped us the middle finger.

This past Sunday as I was walking home, he was riding behind a older gentleman on a bicycle and he honked his horn so he could speed by. I know that you don't care, I know because I have complained before, and he still does this.

But just know, that when he kills someone, your company's name is on the van he will have killed someone in. For whatever good it may do, here is some information about the vehicle. It's a white van, with a ladder rack on top, it has a…

On both Sunday, September 15 and Monday, September 16, 2019, from 7 p.m. until I gave up on both nights, TV reception was so poor that it was impossible to watch TV on the local ABC, CBS, NBC, and PBS channels.

It was very frustrating because I had waited two weeks to see a special on Sunday night on the PBS station and then not be able to.

On each of the channels, the screen was either black or so full of static that the picture was impossible to see. Sound extremely garbled.

Periodically, an image such as the one attached would appear. BTW, an image such as the one attached is not uncommon on many of the channels to which I am supposed to be subscribed.

I am located in Farmers Branch, Texas 75244.

How does Spectrum propose correcting this most annoying problem.

Why are the same commercials being played repeatedly?!! The same commercial repeats continually!! And it’s All Day long! This is a Form of Torture! Seriously thinking about dumping Spectrum’s services soon! Oh yes, and the picture is blurry a lot!

Poor and rude customer service skills ! I called to just ask question and I was harassed right from the start. I then said just cancel my account . i did call back to talk to someone else.

Shady practice. Have contacted my attorney general. Bbb. Governor's office. Fcc. Shame on you for taking my 84 year old mothers money. This should help your advertising. Taking old womans money on a fixed income.

Spectrum sales teams offered TV stream for a week of trial. It was a kind of forced on me through continuous calling every day. I denied for this trail for more than 20 times earlier to this but to get out of this pestering, I agreed for a week of trial and then I forgot about that.

I was happy that no more sales calls during mid of my work days. But later I was shocked to see the TV streaming charges being added to my bill. I was not even informed about this service activation and I never used this service too.

When I call them today about this, their standard reply is that 'services are activated automatically after the trail period'. It feels like worst marketing where you pester people to agree for a trial and then start adding charges to your account if they don't call back to…

you guys did a update 3 or 4 days ago. my dvr quit working and wouldn't load. the guy on the phone said my box didn't take the update and I would need a new one. I had a big wide slim box.

spectrum came and gave me a new box. taller not as wide and the clock was blue instead of gree. the box worked great for about 3 hours. then instead of the cable pixeling the screen just went blue. I have reset the box, unplugged the box for 30 min then plugged it back in.

all the box does is say app/alt error loading. it will NOT boot back up. I haven't had ANY tv for 4 days excepy the 3 hours it worked when the box got switched. I pay $161 a minth and I cant even watch tv!

I would like to know why I should stay with spectrum! I have had cable with you since it was brighthouse and brighthouse was far…

my name Is Cordell Glatz I am 16 years old my birthdate is 02/06/2003. my mother Lisa Glatz used my name and social security number which is in collections. I noticed this sometime after I moved in with my grandparents on August 6, of 2018.

my mother has done this with multiple different company's putting my name on bills. I gave my mother NO permission to put my name in any of these bills, I was never notified that she was going to be doing this.

I filed a complaint in Waushara County with the DA detective, John Wiesmueller. my case number is 19DA00021. the first account number is 10404 606058008 3001customer code 509. The second account number is 8245 11 338 0015601, security code 4081.

the third account Is 8245 11 338 0016930, security code 2603. I am printing this out that I filed a…

The absolute worst customer service on the planet. Just moved in and they mail me a bad cable box. Setup the appt for them to come fix it between 9am and 10am the next day and it is now 5pm and they haven’t showed up yet and have only been told once around 1030am that they are running a little late.

And trying to contact anyone from Spectrum is insane at how long the wait times are. They fucking suck at customer service.

My cable service is suffering from intermittent freezing and then pixilation of picture and sound on many channels. Over the past 2-months we have had service visits from 6-Service Technicians, 5-Maintenance Technicians and 2-visits from the local Service/Maintenance Supervisor. They have replaced every inch of cable from the main pole up to each TV and they have replaced the two Spectrum communication boxes.

Each time we are told that adjustment were made, however the issue still exist. I have made copies of these occurrences on several different channels, however each time I offer to show them to the Spectrum Technicians they decline and state they have made adjustments.

How can they decide the proper cure (fix)for this issue if they do not see what the real issues are?

Spectrum cranked my internet speed down to 30mbps in order to force me into a more expensive plan

i contacted spectrum the last week of august about closing my acct, i was paying $5/mon for online support included with equipment rental services.

however, online support wasn't helpful but tells me to call cs for closing acct. i didn't know i had to unplug the modem/ router if i wasn't going to be using it, and my appt that i scheduled on spectrum app even bumped me out, so

i just mailed in the equipment with the shipping label included in the box that i received when ordered the equipment online. I did tried calling cs on cell but every time i called, it was always busy and i had to wait for cs to return my calls, and when i answered and

told them i wanted to close the acct, the call would drop and became silent from spectrum cs side, that happened every time without fail. so i…

On 8/27 I signed with spectrum and paid $171.95. The installation was done on 8/31 by the rudest person I have come across in a very long time. On the next day the issue started with flashing screen and no way you could watch TV. So on 9/7 we returned all the equipment and I was told to contact the business office for a FULL refund. In addition I received a bill for $73.99 for the install when I was told it would be $50 with out any hidden fees. Today I received a refund of $117.21 and I want to know where the rest of my money is. I want a full refund of the $171.95 that I paid nothing more nothing less. I was not happy with Spectrum and I want my full amount that I paid back. I cancelled within 30 days and I was told told that I would get a full refund.

Thank you Karin Hicks Acct…

New subscriber Internet not available Technician will come 5 days from now This kind of service???

I asked to add to my service internet + WiFi, Juan help me w/this. today I spoke w/Mary(KH) telling me that they will credit the 3 mths extra charge on my next bill, but I need to get to a new dept in order to remove it.

Then I spoke w(Omar MP) telling me not they can charge it back because the company policy. be aware!!!

On 09/13 I tried paying my spectrum bill on line and was unable to do so. Then when I tried paying on the auto service on the phone it would not let pay this method either. I proceeded to a customer representative and she stated back in May a payment was bounce back.

I told I did remember anything about this and was not notified. She stated calling and did not receive an answer. I was not left a voicemail and I am not able to answer my cell phone at work. Now what I am not understanding is this happened in May.

June July and August I was making payments with my checking account with no issues at all. So now in September your company turns off the access. A customer should not penalized if this is not repeat offense and the block does not happen at the time of occurrence.

I am not…

well my name Juan Antonio Gutierrez phone number 2142291893, service provided at 15 chamberlain irving texas 75060. I pay my service ahead a month and today try to call customer service for 11 times with no success ! frustated and looking to watch a game you guys have on tha guide for 7:20 pm and is not there !!

I ask my self why stick with a company like you with no answers !!. and I make my choice later . I guess I choose the wrong to have , with no answers as usual. thanks for nothing

Spectrum expects customers to pay for services they didn’t receive. I am highly confused as to why spectrum policies expect customers to pay for services during interruption period. This should be illegal. Spectrum does not value their customers.

Horrific service, tried to return I piece of broken equipment. Multiple attempts to get service. Each service rep blamed the person before him. Are bill doubled. Went from $365 to $566. Billing person was rude. Cannot talk to a supervisor.

Way more detail of issues then I can write here. Need to talk with someone of authority. Would change in a second if we could.

Am getting no internet downloads for Facebook messenger , Ebay, Craigslist or other programs , and lady with Spectrum hung up while she was supposed to transfer me to another department.