Spectrum

Cable has been off since early this morning n can't get anyone to talk to

I was scheduled to have an appointment today to be able to receive a channel I was not getting(ACC Network). This morning when I turned my TV on I was getting nothing. It is now after 5:00PM and I have heard nothing fro Spectrum.

To whom it may concern:

This morning, 09-12-2019 I woke up to may issues with my cable box. I was unable to watch television in my living room due to the cable box displaying numerous different error codes. I walked into my bedroom and I was able to watch cable TV, I turned on my cell phone and I was able to get the cable channels provided on the web app with no issues. I had reset the modem 3 times this morning. I called spectrum and was provided with not a human answering a phone, but the same old digital message after 20 minutes on hold, "there seems to be an issues in the esatern portion of florida, and cable box may be showing error codes, we are working on the problem." Why is it so difficult when I pay over $250.00 per month for cable service to get a huiman to answer the phone…

I ordered cable service thru spectrum. They approved me for service if I pay $215 up front. I pay the $215 and a day after service I get a called stating they are turning off my service because they found previous bill.

They first turned off service and I still just have partial service. When I paid the $215 it was for the month agreement service. You can just cancel my service and have me just waist my $215. I’m a disabled vet I don’t need to waist that.

I want the service I paid for. I tried to make payment arrangements for previous they won’t do it.. it has got to be illegal for spectrum to not give me the service I paid for.

when I am watching the PBS channels and the METV channel it always looks like you have ran it threw the paper shredder. plus the sound is off also. I thought at first it was because of the storms in the area, but it is not bothering any other channels.

I am a supporter of PBS and I have not been able to watch my painting shows lately at all because off poor reception, it is either you people or its the cable lines??????? FLORENCE & RONALD BAKER 43811 Lewisburg rd.

natural bridge , ny 13665 pbs let us know what is wrong. please!

Since getting Spectrum service for our cable and a wifi, we have been having ongoing issues connecting to wifi and the guide on our TV not working. We have had three technicians to our address in Killeen, Texas. Although they are able to correct on these visits, more times than not, the problems resurface within a day or two.

My wife called this afternoon (09/11/19) and talked with online customer support representative (Dan), who after hearing my wifes complaints and dissatisfaction, said that if she didn't like it, he could cut our service. This upset my wife and I as well. Very unprofessional.

You guys do not even deserve one star. I am trying to transfer my services and it has been a damn disaster from day one. You get passed around numerous times and no results. My services keep getting cut off and I haven’t even moved yet.

I am so pissed with Spectrum. I am looking for a new service provider!! Get your shit together because your customers depend on your services.

This morning at 9:47 I called 855-892-2072 for information on Spectrum mobile. I talked to a lady about mobile service...mobile service only. I never mentioned adding tv to my account. I repeat...there was never a conversation about adding tv to my account.

At 10:10 this morning I received an email from Spectrum with a Change of Service confirmation. TV had been added to my account. I immediately called and explained what happen. I was told the change would be canceled and charges removed from my account. I’m waiting for an email confirming this.

This really upsets me that a change to my account - that was never even discussed - was made. How can I ever trust Spectrum again? Why would I now add mobile? This was no mistake. This charge was deliberately made by the person I spoke with at…

I came in today to get two cell phones. I left without any. I was informed that I could not get the phones if the bill was not paid. 30 . I don't know that the problem was but the staff took me though a lot.

They could look in the system and see that the bill was paid.

However, I still could not get the phone. This is ridiculous, the could stay with Sprint . I just thought because all of my service was with Spectrum that I may as well have my; c ell phones there also.

But now that is questionable.

Every night at about 11:00pm download speed drops and tv buffers and show lost. Tonight 30mbps but I guess u know that. Will cancel service if not remedied in one month.

Your company is the worst customer service company in the world. For two weeks your company went around in circles basically for a move. Phone call after phone call with an average of 6 transfers per phone call. When we finally agreed on everything the wait time for installation was two weeks. 9/20?

I tried to explain that it will affect my business ,I work from home, and everything else including printing because I have no Wi-Fi. They did in expediting ticket. No one called me back. The second time they created a ticket.

The guy said nothing I can do. I talked to a customer rep in another part of the country and she said I am not sure what is going on there. I talked to a installer down the street from me and he said he was working on orders only 3-4 days old.

I went into your retail…

Started service on Aug 30th. Have not had a single day without sustained loss of internet and phone! Cannot find a complaint email address. I have a log of lost service. They want to charge me way over 2x the price they quoted.

Spectrum info acct 316755204 name TC8717TCA (note 5G) pw TC8717T548ACA installer phone 304.539.0642

Spectrum acct 316755204 bill $273.77 scheduled for September 16, 2019

My Log of Spectrum problems - lost internet phone record started 9/1/2019

lost internet at least 5 times on 8/31 9/1 off at noonish reset at 12:30 ish off at 1:15, on at 1:30, off at 1:40 shutting down computer 2:35pm back at 3:10, no internet/phone internet back at 5:45ish

9/2 7:30am internet ok 11:05 internet/phone gone 11:55 internet back 1:50 internet/phone gone 4:30? internet back (I took…

Received defective phone nothing is being done about it. Getting a runaround it has been two weeks,screen got worse. Want a replacement.Try to file with BBB Spectrum Mobil is not listed with cell carriers.

Setting up appointments never goes smoothly - the phone number I give the the agent to call “is put in the notes so that the engineer can notify me the property manager (whom is also on the Acct) when he is on the way”. I double check whenever I have to meet them at a vacant property or vacation rental property that I will be notified. I have to be there to unlock door obviously.

The engineer has that number 1 out of 10 times at the time of the appt. if I call Cust service to check on the appointment because my time period slot has passed - I ask what number is in the notes and they almost always have to add my number - like there is no note at all. It’s happened too many times. I understand a technician running late to an appt or even being too busy to call ahead of time- BUT FOR THE…

The store on 3rd Avenue & 78th Street has a broken machine making it impossible to pay your bill on your own. ZThey have 2 or 3 people working and a waiting list of 29 people. I came yesterday it was the same thing.

People are getting very upset with this lack of service and unprofessional situation.

In the middle of a football game this company has failed to provide the services which was paid for. It would not be so bad if this happened once or twice but this happens all the time.

I canceled my service for July 2019 because I moved, but yet you charged me for July. You ripped me off for $190 dollars. How is it legal to charge me for services that have been disconnected and impossible to use.

We obtained cable and internet from Spectrum this past February. When it was installed they left the cable wires in the yard and were supposed to come back and bury them. Needless to say, they never did! Today the maintenance guy ran over the lines!

Spectrum cant come until tomorrow. No apology, no service credit, nothing! They are worse than ATT!

It is so hard to sort out my issues with Spectrum. First I had an issue with my TV. Channel 2 and Channel 4 had no sound after my installation. It took 2 weeks for that to resolve itself on its own. I did have a Spectrum tech out by the name of Dennis, but he blamed my personal equipment on the issue. My Denon receiver was causing it, he said. I went away on vacation and returned to have it working.

Next while I was gone, my cell phone had no service. I called the mobile tech and had to reset my cell phone thus losing 2 days of service and I had to reset my Wi-Fi and my voice message. I have never had to reset my phone with ATT. Now this has happened a second time just a few days ago. And in the process of resetting the cell phone, my wi-fi on my cell started working again. I guess the…

Spectrum location in Monterey Park has TERRIBLE customer service. Only one representative was helping while the other was chatting away when he clearly saw there were people waiting. Very very unsatisfied. WORSE ever. If they offered a different service provider in my building I’d switch in a sec

We have waited better than 45 days to have our business phone numbers ported to our new location. Today, 9-9-19, the technician came and got the numbers to ring in Okay but when we call out our business name is not displayed on caller ID and the number is wrong.

The technician said that our business numbers are being forwarded and would display the wrong number and that is the way that is going to work. This is not what we are paying for. FIX IT. My account number is 10303-9481603201-5001

Spectrum hands down is the worst company that takes advantage of their broad reach and manipulates their customer base with by promising service and then refuses to fulfill orders. I was given a promotional flyer to bundle my service and was told specifically by customer service that my internet rates would be reduced for a year If I bundled the stream service.

At this time my bill has not been reduced, I have added streaming service, and I am only reviving 6 out of the 25 channels I’m paying for. I’ve spent countless hours on the phone trying to explain this situation.

Neither has yet to be resolved. I will continue to explore other options so that I can get rid of this company, and their horrible service as well as customer service people once and for all. Executive management should…

Not even worth 1 star. I hoped to be starting a new account. I've been trying for a week. The first day the address couldn't be found. No one was able to contact me because my phone number was put in wrong. I remember the sales rep getting it wrong on the first call but she fixed it after I corrected her. That was a monday. I called to say no one showed up and was then scheduled for friday. At that time no one mentioned the phone number discrepancies or the fact that they were unable to find my address which I mentioned on the first initial call because it's a new bulid and no one is able to gps it.

I called on friday after the no show and was then told it was because of the phone # being wrong and the driver being unable to find the address. So, that brings us to today its Sunday service…

i k ow you people won’t do anything g about this so i do t even know why i’m bothering, Yesterday, i wanted to ask about my phone service. your recording told me that the wait was log. and i will get a call back within 30 minutes. I get the callback and a person gets on the phone. I was mad at this point and wanted to just dump my phone service all together. i tell the person who gets on the phone i wanted to reduce my service. he puts me on hold for 30 more minutes to wait so someone else can take the hit for it. His name always Javier. i want him fired.

Is this how you treat your customers? The poor girl who was unfortunate enough to take my call had to take the retention loss and feel my wrath because some asshole who probably shouldn’t even be employed didn’t wanna deal with it or…

Called for problems with slow internet and spectrum app problem. Tech kept having reset app and nothing got solved. Wasted time spent and the money we pay is a ripoff for the service. Nothing gets changed old wires and used equipment nothing gets replaced in the north country.

If I could give them zero stars, I would. We have been loyal customers since 2007. We have been experiencing issues with one of our cable boxes. We can’t get a human on the phone after spending hours waiting on hold.

We finally got someone to help us using the online customer service and they sent a tech to our house. We told him we thought our cable box was bad and requested a new one. He told us it was not our cable box that the signal to the room the box was in was decreasing over time. What? Makes no sense.

Less than a week later the box is again not working and again, we couldn’t get help from a human.

Finally got connected to someone online after waiting for 30 minutes. We requested they mail us a new box and the response was that they only do that for new service. What? I guess…

We were very excited to hear that the "ACCN" channel was going to premier on August 22, 2019. I even called to confirm that we would be receiving it and was assured that it would be in our area and that we have the right package. We were so excited to be receiving the channel, we planned a party with 30 people at our home to watch some ACC football.

August 22 came and went and no ACC channel was there on the guide. When we called to inquire about it we were told to wait 6 hours for a return phone call.

Your representative stated that the ACC channel was only being received in 6 states but that we should receive it within 48 hours. After being informed of that, we kept our party plans in order for the following Saturday.

48 hours came and went...still no ACC channel. We spoke to several…

My brother, who is handicapped is not a Spectrum customer. living in rural Franklin County near Gahanna or Pataskala, Ohio. During a fuel delivery at 8149 Clark State Road the delivery truck knocked down the cable wire which blocked my brothers driveway.

I talked with a Spectrum representative last night that promised the wire would be removed today between 9 and 12. until someone from your company called saying "because he wasn't a customer that they could not service the problem" That left him with only one solution, to have someone cut the wire.

I'm disappointed with your company's attitude. Anna Long

I attempted to cancel my service on 8/12/2019 as I was in the process of moving to a new home. Spectrum does not let you cancel online so I had to call. There were long wait times so it was suggested I leave a phone number to call back at.

I did and received a call. While trying to confirm my account we got disconnected and I did not receive a call back. I called Spectrum again and waited and when trying to confirm my account they could not and said I would have to get my account number.

On 9/6/2019 I was able to call back to cancel my service and expected to be provided a prorated amount as I was not going to receive a full month of service. At this time I was told that as of 6/23/2019 they no longer offered prorated amounts of service stating that this was a monthly subscription plan.…

The cable is not even watchable for over a month and they have been telling me via recording the the cable is out and they have no more information at this time. I have come to the conclusion I am paying for nothing.

If that is the case I want me money back. Please tell me what’s really going on

Spectrum contractors cut back my bushes to free up their lines going to the pole but didn't pick up and take their cuttings which are in a large pile and some cut branches still up in my bushes. Reached someone at Spectrum, they sent out a tech who said unless a line is down not their problem.

I am to the point that I will pay someone to do the haul away and deduct from my bill. Jim Crum 5075 Westslope Lane La Canada, CA 91011

Spectrum, Why is it that when the promotional offers expire Spectrum expects loyal customers to pay an additional $40 to $50 every time into the $250 range when new customers get services at $90 a month? When I call the Promotional Sales Department all I get is attitude and what they can not do to assist me instead of offering solutions.

I dropped all my service today due to such an abrasive customer service representative. Greg Kober 816-621-2732

Many times when there is a big game on the tv, the channel crashes. This must be due to poor planning on your part. Maybe you should think ahead. You could probably anticipate that a lot of people want to watch the first game of the nfl season on the100th anniversary. Why aren’t you prepared?

You should be forced to give discounts to make up for you’re poor service.

License plate # DLG2034 blocked our Gated entrance asked him to move over by mailbox he was vaping in the truck and yelled at me because I asked him to move I asked him not to take that time with me he then stated I was blocking which was nonsense continued to vape I had my 12 yr daughter with me we drive around as they (there was another truck awaiting where I mentioned to previous driver) finally had to park he drove by slowly eyeing my daughter she and I both feel threatened. We are spectrum customers......

We called in to Tech Support yesterday (Thursday) because our cable TV service was not working. The screen showed an error message “Not Authorized. You must upgrade to view this channel. ” When we were finally able to get past the annoying Robo-answering person/thing, and talk to a real person, we were told that there was a service outage 15 miles away.

The tech couldn’t give us a restoration time, which was ok, nor could she explain why if there was an outage that we would get a message that said that we needed to upgrade our service - as if we hadn’t paid our bill. (More on that later-a).

The service never came back on all afternoon & evening. It partially came on in the evening, with the bedroom sets working but the living room not. This morning, it was still like that, so I…

I only have two complaints, and not that serious. Number one would be the large monthly bills which change when some unknown special pricing comes due. I added one tier of TV (the lowest), and I did not notice a deal was involved. 00.

The other thing is the constant introductory mailings I receive constantly. If you do this with all of your customers, I am sure our bills reflect this. It makes it appear that you are not very smart about where your money (our money) goes.

18. I was in the process of moving so I had my services disconnected on July 28th. 38 for services thru 07/27/19 -08/29/19. I called Spectrum to ask them why they sent me a bill when I no longer had their services.

I said if anything I would only owe them for one day as my bill was paid in full in July 11th. I know that they bill a month in advance and I paid on time every month. Which my payment in July should have taken me to August.

She said they generated a bill the day before my services were cancelled and that I would be obligated to pay this in full. Why would I pay Spectrum for services I did not receive, they are asking me to pay them for services that are thru August/September.

The equipment was returned I do not want to pay for services I did not have. I would appreciate some…

if i could give you zero star i would. bad sale, bad customer service

1.Immediately after your costs went up dramatically for a Small Business, My business voice mail was stopped. Called on 8/27/19 to get it fixed,. Promised it would be up & running in 24-48 hours. Also promised a contact after the repair was accomplished. Never received by phone or email.

2.On 9/3/19 still NO Voice Mail. My Assistant called to get it fixed again and was stopped. I was on Jury Duty and unable to be contacted. That evening I personally called to give my OK. All notes were in the account BUT a man by the name of Chris refused my OK. I had to travel to my office late in the evening just to get the 4 digit code on my business bill. Who keeps their business bills at home??? Andrea told me she was sorry that the voice mail had been attached to my 4th line, Not the primary one it…

I received a call from a customer service employee for accounts payable. I accidentally was disconnected. I tried to hit the volume button and hit another button on the phone which disconnected her. She called back accusing me of hanging up on her.

That is far from the case. As a business, we do not hang up on people and I thought it was very rude of her to make that accusation. Initially, I said I wanted to speak to a manager. I never spoke to one and decided to just simply pass my comments here.

It is simply not business etiquette to directly accuse one of your business customers/partners of such things without any sort of explanation or opportunity to apologize for the error. She called back and immediately started the conversation by saying she needed to speak to someone in accounts…

To Whom It May concern:

My name is Rita Helton-Clement and I am having some issues with Spectrum mobile . On or about July 5, I called Spectrum mobile services and ask them if they had an international plan. The customer service rep I spoke with stated that you all had an international plan and I told her I wanted to be placed on it because I was going on a cruise . I then told her what countries I was going to and she said it would be no problem that I would not be charged. When I was coming back to the states, I checked to see about my charges on my phone.

After numerous conversations with different customer service representatives, I finally found out that you do not have a international plan. I was told that I would not be charged for speaking with Spectrum Customer service which…

To whom it may concern: I’m a Spectrum customer with an account that includes cable, WiFi and mobile. I added mobile on 8/22 and had an arduous time of getting my phone to work once the SIM card arrived on 8/26.

My cell is my only phone and it took three calls borrowing other people’s phones to get it finally where a call could go through. My last call on 8/26 took until nearly 11pm to get resolved. The following week I received notice that my WiFi and cable premium was increasing. 45 a month.

I don’t deny that I may have missed the small print that this was an intro offer for the first year. I made a call at approximately 5:30pm this evening to discontinue my cable service. The lady said her internet froze and that I would have to go back through the que.

This was after 32 minutes of…

Trying to get assistance with Spectrum is impossible. I contacted spectrum 8 times about movies on demand and other shows on demand only playing sound but shows a black picture. I was lied to stating that there was no issue when it’s obvious that they have a problem on their end.

When I contacted their customer service I was transferred to this person and that person who claimed they didn’t know what was going on or even offer any real solution. I was told they would send a technician out but he never called or showed up the two times they set up an appointment.

At this point I see their customer service is very poor and im considering leaving the company all together

Poor customer service rude and very unprofessional the amount you charge is ridiculous for the service

To Whom It May Concern:

Never have I ever experienced such negligence and seeing indifference from any company with which have conducted business, much less one I have had working relationship with for decades. Recently, I received much larger than expected monthly bill. Concerned, I called up the normal customer service line to find out that our bill was higher due to our prior bundle/package no longer in effect, resulting in an approximate 30% difference in the bill. After talking to the customer service rep and deciding what new package I could change in order to get comparable service with a comparable price, I was transferred to another representative who would make the changes decided upon. When talking to the new representative, I found out that the prior representative had taken…

1230am watching the unit on gettv 1265 no i have experienced problems to many time trying to watch this show. your programming is bad period. ive experienced problems watching the unit too many times for it to be net work problem, its you.

getting rid of u next month.

Been getting harassed by a hacker, turned out it is time warner/spectrum; and when I get to the point that they can't do anything to me, they flash my personally owned netgear cm1000(modem only), with their firmware to mess it up. Now I get 9 mpbs.

1; and I can't get the firmware. Time warner is the worst and they shouldn't be allowed to exist. Filing a complaint with the fcc, state; and getting a lawyer for the ten months of harassment by a public provided service.

My mother Margaret Roblee ordered installation service for another cable box and was verified for an appointment between 10am and 11am today 8/31/19 and the technician apparently never showed up even after this was confirmed. His excuse was"there was nobody home" my mother was HOME ALL MORNING so his excuse is invalid.

My account # is 10303-411159805-8001. Have been a Time Warner-Spectrum customer for over 25 years. Only had TV & Internet.. Always on auto-pay. Decided to purchase a smartphone & service from Spectrum. Went to local Spectrum store. and selected phone.

This experience was worse then trying to get on an airplane with a gun.

First, would not accept US dollars for the purchase (order# 878284). Then gave a credit card which when I got home resulted in my getting an Email requesting "a valid form of government issued ID' and a credit card statement displaying address 'or my order will be canceled.

Had to go back to store to do this as I did not know how to do this on my computer.. Store tried to help but your request could only be complied with on my home computer. Since I did not remember my…

your fucking internet sucks. its the worse internet service I have ever had!!!