Spectrum

I was billed wrong for 8 months just because nobody put notes when I cancel my cable service. And they gave me the wrong information about turning in the box. I was overcharged almost 1000 dollars in 8 months if I wouldn't had check my bill I would've still been overcharged they didn't even offer a refund for there mistake and didn't apologize.

The only reason I still have spectrum internet that the only company in my area. I wouldn't recommend this company to nobody

00). , I was told by Michael at the Spectrum store at Findlay, Ohio That he could do it. After the number was ported ,we drove to Findlay, Ohio (25 miles going and coming) and was told by Michael that he could not do it, I would need to call Spectrum.

I came home and called Spectrum, I was on the phone 50 minutes + and transferred 8 times and told by each that they could not do it. I was fed-up with Spectrum and am now with another company I called I missed by 1 day.

I Spectrum and wanted to return our new phones and was told that I was not within the 14 day limit I am 80 years old do not need this aggravation . Spectrum has a poor support service and I will not recommend or use them for anything!

Spectrum not doing what I was promised. Very Poor customer service- people do not care

Just experienced a horrible customer experience on August 20, 2021. I was pawned off on various representatives and managers only to be provided the same scripted response. Everyone was full of excuses, but no solutions. At the root of my experience was deceptive and dishonest business and sales practices directed toward by my elderly father stemming from the initial interaction in July 2021.

However, Spectrum's response is to avoid taking accountability and blame the customer. You are counting on your customers not reading the fine print so that their only option is to continue as a customer to avoid paying fees if they cancel the service.

While the interaction was related to my fathers account, I will be canceling all of my services and moving to your competitor. I hope the $191 you…

I am out of the Loop as a Black 61 year old I was watching your station for an hour and I only heard how wonderful the Latino community it and how this community is taking over California. All your advertising is of one cultural.

I am uncomfortable hearing a cable company continue to put on a cultural above ever other cultural in California this is a diversity environment . Yes there are A large number of Latino But how am I to explain to my grandchild ...

this channel only expresses Latino Adults and their children life experience and their greatness .. I have lived in my home 28 years your cable station came into my community. I did not move your Company acquired this area. That being said why are you just focusing on one cultural of people when there are White Black Asian and who…

When I first signed up for the service, the agent told me I could save money with the tv and internet bundle; I was told the total for the two products was $99. My first bill was $130. Since then it's dropped to $119. Never anywhere near $99!

When I called to cancel my tv service--the service was a problem to access--I was told that the television portion would be removed and my new bill would be $49. I was specifically told that I would retain a portion of the promotional discount.

My bill arrived this morning; it was still $119. I called and was told that the change order had not been processed and was listed as "pending"--even though I had a confirmation e-mail. After this call the new internet rate is $79.

I was told that I was losing all promotional amounts because I cancelled the…

I recently disconnected my internet service with Spectrum because I sold my house and the area in which I moved to did not have spectrum service. I was disappointed that I could not reconnect my spectrum service because I was very satisfied with it.

When I spoke with your representative on the phone when disconnecting, she never mentioned returning the equipment or sending a return box, etc... So, I was surprised when I saw the equipment charge on my final billing. I decided to go drop off the equipment at one of your Spectrum store locations.

When I arrived it was 3:30pm and there was a line of about 8-9 customers waiting outside of the store. Speaking to several people in front of me they had been standing in line at least 25 minutes and the spectrum staff were only allowing 2…

) Why don't you have any programs at all that really are funny and not full of blasts against Trump or some other Republican? What has happened to good clean funny people like Carol Burnett, George Burns and Gracie Allen, Tim Conway, (you know the dead ones)?

There were so many funny people that made us laugh because of their wit and humor not because of their slutty mouths - now that is gone. There is absolutely no good humor in any comedian on today. The new programs are full of crap and seem to promote behavior that is not pleasing and seems to be influencing our young people.

The advertisements are absolutely stupid and most of them make no sense whatsoever. It is so humiliating when the children in some of these advertisements DEMAND their way and get their way in a demeaning way to…

I would like the email I have: natalieagnewb@gmail.com & name: Natalie Agnew. I have not had Spectrum services & not interested.

OMG where do I begin. I just developed a real HATRED for this company. I pay my bill in full on time. 00. I called to ask them to extend my service 8 more days. 00 by 08/08/2021 my service will be interrupted.

I am so pissed because my bill history shows I pay my entire bill every month and this 1 time I ask for an 8 day extension, I am denied. If my father wasn't elderly and could understand streaming that's what we would be doing.

00 dollars a month for this service. OH and lets not talk about the fact that a few months back, I had internet issues, I called them out and they installed a new router, now when I work from home I can't work in my office I have to stay in my bedroom because the internet doesn't reach that part of the house.

I adapted to that and didn't complain. 00 plus…

FOR OVER 2 MONTHS SPECTRUM INTERNET SERVICE HAS BEEN CHARGING ME FOR INTERNET SERVICE THAT THE FEDERAL FREE BROADBAND IS SUPPOSE TO BE PAYING FOR. AT LEAST TWO OF THEIR PERSONAL HAVE TOLD ME THAT I HAD DONE ALL THAT WAS REQUIRED OF ME AND THAT THE REST THEY HAD TO DO.

I ASSUMED FROM THAT I WAS FINISHED DOING MY PART. TWO MONTHS IN A ROW I STILL AM GETTING BILLED, $110 THAT I CAN NOT AFFORD. ACCORDING TO THE FEDERAL GOVERNMENT I WAS APPROVED. ACCORDING TO SPECTRUM I WAS APPROVED.

WHAT MORE CAN I DO. I WENT DOWN TO THEIR SPRINGFIELD STORE TODAY AND THEY COMMENCED TO RIDICULE ME AND TALKED DOWN TO ME LIKE I WAS A LITTLE CHILD. I HAD TO GET OUT OF THERE BECAUSE MY BLOOD PRESSURE WAS GETTING READY TO GO OVER THE LINE.

I AM 81 YEARS OLD AND CAN NOT TAKE TOO MUCH OF YOUNG PEOPLE BAD MOUTHING…

I have no choice and force to be a Spectrum customer. Because my store unable to install Verizon , I AM BE FORCED to be Spectrum customer. BUT, Spectrum really gave a so BAD EXPERINCE!!!! I will NOT RECOMMEDED to my friend and family!!!! SPECTRUM SO BAD!!!

I really have no choice to use it!!! NO SPECTRUM!!!

Every week I have problems connecting to the web. Absolutely amateurish service. I have to stop and unplug router, modem.

99 or so each. I have spectrum internet and home phone and then went back to spectrum after being disappointed with Dish. I got my bill today and called about the charges and was told that I did not have the bundle price that was clearly advertised over and over on tv.

My question is: "why can't all of these be bundled as the advertisement states? I am a retired worked and I live on a fixed income. I thought I was doing the correct thing and saving money by adding the tv to my services for the bundled rate.

Please help me with this problem as I may have to search for cheaper rates elsewhere. I do like the spectrum better than the other services I have tried and would like to keep my internet, tv and home phone on the bundled charges that you all display all over the tv!!

Vickie Diane…

I was told when I left straight talk to come to spectrum I would get unlimited mobile data. Nothing about slowing speed after reaching 20gb. Cause she was trying to make thep sale When traveling to florida. My spectrum line would not hold a signal to even talk nor internet.

Where my friend with straight talk could get signal on trip. I only found out next I went over 20g and they slowed me down. So after being mislead I called to find process of going back to straight talk.

Spectrum told me to port number before 15th. And that would cancel it. I had prepaid it ahead of time. I canceled on the 12th but was drafted again on the 16th. I called and asked how they charged me again after. I dropped them.

They said I was drafted up to the future of the 25th and yet I prepaid ahead and was…

I requested 3 times now to not be called in the evening by your robocalls about bills due. I had a wonderful experience with your customer service agent. I couldn't login I was being told I didn't have an active account she assisted and I logged in to understand my bill and dates.

So I fell asleep before paying because I work at 4am. Any way as I go to pay tonight low and behold another late night call. I paid but I'm warning you that I along with an attorney believe in that moment you are acting as a bill collector.

You are further more contacting me after hours I told you explicitly not to contact me. Not good. If it happens again I will file a complaint with the FTC and more if needed, your claims of being a service provider will not hold up in a court.

You are calling me after hours…

We have been with your company for a few years now. My mom called today to lower the bill but was unsuccessful. She's tired of paying $300 a month for Internet and cable so this email Is just Informing you that we will be looking for a new company.

Between the slow service and cable boxes always messing up and not being able to get the bill lowered she has has enough. She was thinking about adding mobile telephone service but she has decided to just look for another company who wont rip her off.

Spectrum cancelled my service instead of transferring it! I had to speak to a manager named Annie who was supposed to call me back about the service I had, but, never called me. Now, I'm stuck with a plan that I never wanted to begin with!!!

How hard is it to give your customers what they are entitled to??? I wanted my tv choice that I was told was guaranteed for 2 years, even though I only had it for 11months. but now I'm stuck paying twice as much for your TV lifestyle package!!

It's bullshit and it's wrong to treat your customers that way. If I had ANY OTHER CHOICE, I would cancel your service in a heartbeat!!! Poor customer service, not to mention, your employees don't even know what they're talking about or doing!!! Worst cable company EVER!!!!!!

I have been with Spectrum for a few years I can't believe how my bill just automatically goes up it has gone up again so I called to see if I could lower my bill to find out whether I keep my internet and cable as it is at $115 or if I dropped my cable and just had internet it would stay the same it would not change one bit how is that right it seems like the more problems like outages and

funky messages saying I'm not in the US the more my bill goes up I would really like to stay with Spectrum because I am used to it but if you guys keep doing your price gouging I don't know how much longer I can afford it I know because I've been with Spectrum for a few years there is no promotional discounts is there anything you can do to help me with my bill

I purchased a Samsung phone and service from our local spectrum office. I was told I would receive copies of all my transaction receipts by email. Did not receive a thing. Went back to office and was told they cannot access my records.

I checked my on line account and my phone number and email are correct. I receive email from everyone else on the planet accept you. I called your number and was informed that our office has lied to me three times about accessing my account.

The Oxnard office should be fired and replaced now. I am stuck with lousy phone and internet service, and don't even know how much my phone, internet service and related miscellaneous charges will be. Feeling very stupid I authorized automatic payment for an unknown amount I know this is probably falling on deaf ears.…

When I first called 2x on Saturday, I was told I would get a call back to the phone I was using. Never got any return calls! When I spoke to a representative today, she had no patience with me when I was unable to find my security code online!

Eventually, through many questions that I asked of her, I found the number. I had to ask her for her name 3x as she did not sound as though she wanted to share her first name! I found her to be impatient and unfriendly!

Not a good experience at all!!!

For almost a year now, we have continuous dropped TV and Internet signals. We have several service calls as have our neighbors. The bucket truck can put but that guy was as arrogant and condescending as they come. He was smirking the entire time I asked him about this “bad tap” he was supposed to fix. Then he left!!! Never fixed anything!

Constant TV interruptions is annoying and make almost impossible to watch anything but dropped internet signals interferes with my work and virtual doctor appointments! Thank his is totally unacceptable. We pay way too much money for this crap! I want this repaired and a refund for this entire last year of horrible service.

I filed a complaint with “Fairshake” and about ready to pay the $225 to file a as formal complaint with the FCC!! You have horrible…

My bill went up $20. the employee "Cassandra," and then Superviser "Maurice" were of NO help. Cassandra was friendly, but Maurice was very callous and both were unhelpful. It used to be companies valued their customers. I'm really disappointed in Spectrum.

The only thing I was offered was for me to take away from my services (give up a receiver, lower my package, give up something like phone, etc). couldn't even apply a special or anything. GREED

I have been charged extra by Spectrum since February 2021. I only signed up for the Internet servcies but they keep charging me for TV services. I have been calling Spectrum customer care and they put me on hold for 45 minutes to an hour each time and shifting my call from one department to the other.

They told me they have removed the TV services and also credited my money back once but again included the TV services from the next bill!! i have unnecessarily paid 20 USD since March and call them twice a week but they dont do anything.

They have all my calls on record also.

Rec'd letter that our bill was going up on Sat. New billing effective Monday 6/20. TWO WHOLE DAYS NOTICE.!! Went to local office, said they couldn't help me. Told me to call the phone number on the bill. I Called and could not get a lower bundle rate.

So I canceled the TV part on 6/22. Asked how much I would owe. 00!!! I had said I would do the survey, and they would call back in 15 min. NEVER CALLED. So disgusted with your customer service employees.

Been a customer for years. Am 82 years old, and have trouble with all this internet stuff. Only use it for e mail and sometimes facebook. WE CANNOT AFFORD THESE HIGH PRICES, YOU WOULD THINK AN OLD RETURNING CUSTOMER WOULD GET THE RATES YOU GIVE NEW PEOPLE SIGNING UP.

My daughter waited 2 hours at the local store in Clarksville to be waited…

I chose NOT to go with Spectrum and I returned the unopened box of equipment. Days later a young man from Spectrum wanted to know why I would stay with who I had . He argued with me. He is luck I did not call the police.

I changed my mind and that's all he needed to know but stood in my driveway and argued with me. That is piss poor customer service. I am telling all my friends about it. I am still pissed about this.

Your company needs to work on their Customer Service. Not have a 20 something arguing with a 60 something old woman.

After 12 hours on the phone over 2 days, I have been lied to told 'NO' to returning the defective AppleTV™ boxes they sent, which were the 4K 1st Gen not the 4K 2nd Gen I was promised. Everyone quotes me a different price for my bill will be even after I have made a deal with another agent!

They won't pro-rate any bill and now that I have no service I am still being billed as if I had service! Stay as far away from these "Snake Oil" salesmen, they are the worst. You are better of staring at the Sun for entertainment rather than dealing with these ******-*******!!!

If I could give my review zero stars, I would!

I have been trying for days to resolve a bulk contract issue with Onboardrs and Spectrum. I have been told 3 times that a ticket has been submitted to resolve the issue, even after I was told the issue was resolved after the second submission. I was also required to verify my identity since the last tenant failed to pay their bills, and was told again today that the account is still locked and I need to verify my identity (again).

Lots of misinformation and failure to complete tasks that cannot be resolved. Karl (with a K) refused to provide his last name, his managers do not speak to customers and there is no corporate phone number for complaints...really?

No wonder they want to have bulk agreements - there customer service is atrocious, but tenants are locked into these agreements!

There service is awful then they guarantee a certain price for few yrs then they hike it up a few mths later. Just trying to rip people off. Then you ask then why they guarantee it if it isn’t and supervisor just tells you well I’ll talk to them about guaranteeing it. Total rip off.

service was schedule for june 5th no show no call never installed until june 7th then was unable to connect in the bedroom.....then was told a promotion for frr install now they are charging me 49.99 i have call a njmber of time but on hold over 30 minutes and then disconnected what hobbile service i would never tell anyone to call spectrum and if this area had someone else i would try there service this is how i feel after trying to get an answer

Spectrum is awful not standing behind what their reps tell you. I ended up having to cancel my service due to moving . only to reserve a call from a collections telling me 1 owe money for service i cancelled after i was informed 2 different times i had a zero balance what a scam . would not recommend SEPECTRUM.

Also they do not note any information on your account .........

I am more than mad, i have been trying to call to cancel my cable and keep my internet and phone. I am currently on hold for the third time today. My first called was on hold for 35 minutes, had to go.

My second call the hold was 30 and when someone answered she ask my name then e were cut off. This time I called again at 9:05, it is 10:20m and I am still on hold! There is no excuse for this tons more than horrible experience.

Spectrum is with out a doubt the worst place I have ever dealt with my entire life. Lucky for you there are enough stupid people out there that are willing to over look your faults, or you would be out of business .

I am totally steaming mad at the time I have wasted today and still not gotten anything accomplished. I will try one more time in the morning then I…

Very poor service. Internet constantly going out, notified customer service several times, they don't do anything but feed you excuses. I'm canceling my subscription

Called for new service. Jumped through stupid automated system. Got a brain dead guy who transferred me, got a brain dead woman who transferred me then got a guy with an Indian accent who had no idea what I was talking about.

Spent more than an hour trying to get new internet service and never got through to an employee who could be bothered to do their job. Spectrum needs to recall all of their employees back to the offices. They’re fucking around working from home.

This is the second time I’ve called to try to connect new service. WTF.

About my Spectrum bill it has come to many , especially those on Disability that Spectrum connection is that everyone on the SAME street, Drive, Circle, etc is connected together... and this the reason why SERVICE IS NOT GOOD AND I MYSELF CAN NOT STAY CONNECTED.....

My Bill is past due, because Being out of work... and it seems to get higher every month.... I will send my Information to the Inspector General and Attorney General to let them know of How we are getting cheated....

After speaking with 11 people on 3 different days total, WE were charged a $50 restocking fee for an open box! We were not informed that if the box was opened and we had to return , there would be a restock fee.

WE DID NOT get any of the services requested and it's been nothing but information and unnecessary charges. I will be cancelling any services with Spectrum if the restock fee is not refunded and I WILL be disputing this with my bank and no one will hear a good word from us and we know many about Spectrum services!

Spectrum put me on paperless in March with out my consent or permission and never notified me. Didn't even have a credit card on file. Spectrum personal said it must have been a clitch. Now they first shut down my phone/then TV.

This was not my fault. Always got a paper bill for 31 years and paid it on time. March- man in Ohio billing had me pay part and said the rest of the bill would come in the mail in PAPER. Never did.

Now they say I am pass due again. Man in Ohio then sent me a paper bill april 5/4 and I paid/sent 5/5 to St Louis, Mo. Now supervisor Thomas in Florida Billing said give me money (which I already sent to Mo.

per the Ohio billing dept. or no service. I am 82, sick, husband just died. Busy getting all paper work & cards etc in order and I don't need this. He did not…

been with brighthouse/spectrum sind 1990 or more. Someone switched me to paperless with our permission. March 24 talked to a man in Columbus. Said I was pass due. Paid over phone. Said he would make sure I was on Paper billing. April no bill.

May got calls for all you billing STATES saying I was pass due again. 4/30 called got a ppr bill 5/4 from columbus and mailed it to St L, MO. Many Calls & email to, today MOTHERS DAY. TV off.

Called Thomas manager for Florida billing. He had no apology, just said no can due until it says bill paid. I told him this is not my fault and there should be a apology. I am 82, sick. Just lost husband. Don't need this.

I am thinking of calling Chanel 9 or a lawyer. Even is the got my money in Mo. this is too late for me. Always paid on time and never had…

One of your drivers license p x e r 0 7 in a van cut me off and almost caused a bad accident. I clearly had the right of way it was on 52nd Street near 26th avenue. m. today.

He was driving like a maniac

Good afternoon, I'm a new Spectrum customer as of Friday, April 23, 2021. I've experienced issues since my order was processed. I've contacted Spectrum numerous times regarding emails that I've received prior to ordering that were sent prematurely but redirecting to your company.

I was advised while placing my order that I could purchase my router separately and if the router was in my possession at the time of the technical install my router would be connected at no charge. The technician came out and advised that the information I received was not correct and he refused to connect the device.

I've attempted to connect the device and have not been successful with my installation. I did not cancel my existing internet company and was advised by the technician that his installation would…

After contacting Spectrum concerning our non-functioning cable service, we were directed to schedule an appointment at the nearest Spectrum stir ( an hour away from our home) We arrived at the store only to find that due to Covid the store does not honor on-line appointments. There was one person working and the wait was over an hour. You would think that a company could do better.

Very poor internet and WIFI connections with new, upgraded WIFI router. Tried to get issues resolved to no success. However, my monthly fee went up to $99.00 a month for upgraded service.

I CALLED BECAUSE I GOT MY BILL YOU HAD NOT CREDITED MY LAST PAYMENT SENT 03/25/21 - AND YOU WERE THREATNING DISCONNECTION OF MY PHONE, TV, AND INTERNET. MY WIFE IS DISABLED WE CANNOT BE WITHOUT SERVICE. WE HAVE TALKED TO NUMEROUS CUSTOMER SERVICE STAFF, ANOTHER ONE JUST HUNG UP ON ME WHEN I ASK TO SPEAK TO CORPORATE HEADQUARTERS AND ASK THAT HE TRANSFER ME.

I HAVE SPOKEN TO LIST 5 OF YOUR WORST CUSTOMERS SERVICE REPS I HAVE EVER TALK TO IN A BUSINESS . ONE TOLD ME I HAD TO SEND ANOTHER PAYMENT IMMEDIATELY IF I WANTED TO KEEP MY SERVICE. PULL MY PAYMENT HISTORY I HAVE NEVER NOT PAID MY MONTHLY BILL.

I THINK HER NUMBER WAS 10879 ALSO SPOKE TO 10888. I EXPLAINED I DID NOT GET MY BILL SO I HAD TOP PORTION OF OLD BILL SO I PUT THAT IN A REGULAR ENVELOPE WITH CHECK FOR SERVICES. I SENT IT TO…

Even though I returned the Spectrum equipment a year ago, I keep getting contacted by different collection agencies that I have an outstanding balance for the equipment. I submit my ups shipping and proof of delivery details, but every few months another collection agency contacts me. This is harassment.

We have had far more problems with Spectrum than we had with any of our previous cable companies. I have to reboot at least twice a week and internet service is erratic at best. no picture and inability to change channels.

These problems are chronic and happen often enough to really enrage me, which is not good for my health. We are paying too high a price to have any of these problems and we are seriously considering dropping spectrum altogether: cable, internet and phone.

The lie and misdirect the consumers. I purchased a package and a channel. I was told the channel would cost me an additional $14 per month. I called to have the channel removed and now I'm being told you can't purchase a channel.

If I remove the channel I'll be removing half of the channels I now have. Removing that particular channel will remove other channels I had originally requested in my package. It's not the first time I've been lied to by Spectrum.

If my mother wasn't a senior and don't know how to utilize the fire stick and the roku stick I'd be walking away completely and you are trying to sell me cell phone service too. Who believes you?

Most intermittent internet service ever. Within every hour I loos connection and have to wait 5 min for it to come back. Bad ping on top of everything

I HAVE A LANDLINE AND I HAVE BEEN WITH SPECTRUM FOR A NUMBER OF YEARS BEFORE IT WAS TRANSFORMED FROM TIME WARNER WHERE THERE WERE RARE PROBLEMS-NOW ALL PROBLEMS WITH SPOOF CALLER, SPAM RISK -CALLER ID. THE RESPONSE HAS BEEN "EVERYONE" CUSTOMERS ARE HAVING PROBLEMS WITH MULTIPLY SPOOF CALLS. SPECTRUM HAS ADDED THE 'CALL ALERT' OPTIONS THAT HASN'T REALLY HELPED. IT'S LIKE NO TECH SUPPORT TECH CAN SOLVE THIS ONGOING ISSUE.

I HAVE ALL THE OPTIONS ON MY PHONE THAT SPECTRUM OFFERS, NONE LISTED-NO ROBOT CALLS-ANONYMOUS CALL LISTING AND I AM STILL HAVING THE ISSUES. TECH REP SAID JUST TURN YOUR PHONE OFF-BUT I STILL HAVE TO PAY THE BILL. THERE ONLY THIRTY NUMBERS THAT CAN BE BLOCKED AND I AT LEASE FIFTEEN TO TWENTY CALLS A DAY. THE NUMBERS EITHER CAN'T BE REACHED SO I CAN BE PUT ON THE 'DO NOT…

I reside In Kimbolton Ohio zipcode 43749 and I just started working from home and really would like Spectrum and they cannot provide me service out here and therefore there is only one other company that I can receive internet and its is satellite and it is not working for me.

Please Spectrum help me out and get service out here I beg you. Thanks

In February we canceled the service, at that time we were told we would have to pay until the 23 of February. We told them that we did not think that we should have to pay for something, we did not receive.

We also asked to keep our phone number since we had it for 25 years. That said they needed to keep the service on to port the number . They kept telling us that they were having trouble in porting the number.

All this was supposed to be completed on or before February 24, 2021. We had already moved. You all have sent me a bill that I do not owe . It was your problem that you could not port the number.

When I left AT&T you ported the number in a matter of a few hours. We also paid for the month of February that we did not use. We also have talk to a supervisor name Mike he was willing…