Spectrum

The stores are a ridiculous mess.

First of all they send you self install boxes to set up your self. I’m 75 years old and on Oxygen and it should be easiest for me to drop off my old heavy boxes . I made an attempt just to do that at the Smithridge store in Reno NV.

2 people working with a line 20 people long. Each customer averaged taking 15 minutes to be helped problem I sat there 1 and 1/2 hours until I ran out of Oxygen. My turn finally came and my daughter at this point had to finish my transaction when she questioned why there were only two people and where the manager was she was told he’s in meetings all day.

Bottom line your stores are in desperate need of being managed correctly or even managed at at all. You can’t manage anything sitting on a chair in meetings all day. Don’t…

Made me wait half an hour to drop off equipment return with a receipt and threatened to charge my account when I was going to leave the equipment with the receipt on the floor. It’s not even clear they wanted the old junky equipment.

I have been a Brighthouse/Spectrum client since 2005. I have cable TV, internet and landline services.

Initial issue – Spectrum landline went dead during calls and at times, there was no dial tone.

8-11-2020 A technician changed my current modem for the router/modem set-up. The technician had to modify the wire splitters and did not return the plate to its original condition. I continued to lose internet access for the next 2 days.

8-12-2020 At approximately 10:30 AM I lost internet access. I called Spectrum support and the router was re-set by your employee.

8-13-2020 At approx. 10:30 AM I lost internet access. The auto robot stated that there was a service problem in my area related to app TV. I requested a call when the issue was resolved. NO call was ever received. At approx. 4 PM…

Horrible customer service and experience with Soectrum mobile. Ordered 4 days ago, with the expectation that I would have 2 day FedEx shipping. Spoke with an agent Friday that expressed I will have shipping information within 24 hours. It is now 3 days later and no shipping details.

I called customer service and was told they cant help me and I csmt get my phone from the local Spectrum store. I was told that the store location do not have the same system as customer service. I was talked to very unprofessionally the most from Supervisor Chris located in Kansas City!

He actually hung up on me telling me he had other customers to assist. This has been the very worst experience ever for me !!! I still have no phone,no solution and no help. I feel that Spectrum cares nothing about their…

Went in to trade out router. Vivian waited on me at the location at 8401 N Mercier Ave in KCMO. This is the second time she helped me. She was very rude both times. If you weren’t upset going in about an issue you certainly would be after speaking to her.

I would venture to guess this will not be the only complaint that Spectrum hears about this employee. She was very argumentative with every issue I had as if it was my fault my router wasn’t working properly. I am considering ending my business with Spectrum over this poor customer service.

Spectrum came out to bury my neighbors line and cut my wifi line and when I called to tell them their reply would be it will be tomorrow evening they close at 5pm meanwhile I have no cable or wifi for 2 days so sorry to inconvenience you and report your problem thst you guys created and I have no service because your people don't know how to do their jobs not to mention the line he dug is on my property.

so someone needs to call me asap! 828 964 8416

Cannot ever call for help. Always 40-45 minute wait. Unable to get help on line. Very unacceptable. Keep getting notices on my email stating Past Due. I check my account on line and I owe nothing. UNABLE to ever speak with a person.

Second, trying to upgrade my channels online. Unable to do so. Once again your service is minus 5.

Hi my name is Wanda Gail Cole, account #202-431335912-001, address 8798 US HWY 311 Apartment 5, High Point, NC 27263. I have called 4 times in the month of July and now 4 times as of August 8th, 2020, to the customer service department and to your technical support department due to internet not staying connected.

I am yet to have this problem resolved. All reps have been nice but have been unable to fix the problem, I have a work from home job to which I make outbound calls and inbound calls with the usage of my computer.

I have lost wifi connection at least 4 times while talking to a customer or before going on line to pull up customers contact information to verify with customer. I'm not only losing connection on my phone but also my tv. This cannot happen!

I am going to lose my job…

The service is horrible. Their call tree doesn't have the option I need, and when I finally get hold of a live person (often waiting 60-90 minutes), they keep transferring me, putting me on hold, and never connecting me to anyone who can help.

), but no one ever came on the line. Internet transferred me to video (cable TV) who kept trying to connect me with someone who could help with streaming, but no person ever came on the line. Service is horrendous, at best!

My bill recently increased considerably. I called CC and asked for any options to reduce the price or I would change my service. The reply from CC agent was that there was nothing that could be done unless I was a new customer.

I realize this is common practice but is very aggravating as an existing customer who always paid their bill on-time. I have switched all of my services to competitors and will be sure to share my experience with others.

My complaint is NOT with spectrum. My complaint is the constant text messages that I have been receiving from various individuals in different states! Their carriers are with AT&T, SPRINT, etc. None from anyone with SPECTRUM. I was once with these two carriers at one time, which makes me wonder if these individuals may have worked at these companies.

I have filed a complaint with the FTC, however they will not handle the individual issue. In the mean time, these texts are increasing. They are coming in at all hours of the day and night, several a day, even on weekends. I even received one close to 4 am! The text contains the number and message (no subject).

I spoke with two individuals (Michelle & Jared) at Spectrum this morning (8/4/2020) regarding my bill. I requested “what is my amended bill”? My services were cancelled on July 25, 2020 and I only used 5 days of service on my current bill. 54.

I informed her that I don’t have the money to pay for two cable services and requested that she transfer me to a supervisor. I then spoke with a Customer Service Supervisor (Jared) and he told me that “I SHOULD HAVE KNOWN THAT THEY NO LONGER PRO-RATE THEIR SERVICES AND I SHOULD HAVE KNOWN THIS BECAUSE IT IS ON THE BILL AND THEY TOLD ME WHEN I CANCELLED MY SERVICES.

When I called Spectrum to cancel my cable…

Today is Monday 8-3-2020... We have only two services with Spectrum and over the last 4 to 5 months we've been experiencing severe service interruptions with the TV service and telephone service. It's unbelievable that EVERY day there's a problem.

We called over a month ago and they had us to perform some over techniques and we did, but the problems continued. I'm at my Wits End with this terrible service now. Spectrum, why do expect your customers to pay for service that they are not getting?

We are elderly and with health issues; therefore, we need reliable phone service and TV service. Most days the home phone goes completely out. We don't need to be paying for something that doesn't work. Spectrum has not even offered any type of monetary compensation.

Spectrum never follow up to…

On August 1, 2020, I was on the phone for 6 hours. Calling Spectrum is worst than calling IRS. In between the calls, it was an hour wait from one person to the next. You know what your problem is, it's that your employees are working from home and no one to monitor them.

Also your employees don't have enough experience. Today, I will be looking for another cable company.

We are one of the costumers with Spectrum company for more then 2 years. During that time we are experiencing a lot of problems with connections to Poland. We are all under a lot of stress because of the corona virus , We need to know haw our family are doing , unfortunately some time it is impossible to talk.

During the conversations we are disconnected, the conversation can not be continue and we can hear that our conversation was recorded and we can hear them like repeating record allover again. We have to redial a few times to finish the conversation.

Every time we are having trouble like that we do try to contact costumer service , the lest time witch was like three month ego it took the engineers about two weeks to fixed it. Today we are having that problem again 07/31/20,…

I had Verizon place for over 10 years. I saw the commercial from spectrum for mobile at $45 per plan. So I called and signed up on same day. I believed my plan was activated on 27 May 20. After all I believed I paid $284 for the initial registration.

00 because I have two mobile. I had phones from Verizon but was told I had to purchase spectrum phone in which I did. After one month, I knew my mobile bill was due. I waited for it come in the mail. Waited, waited, and waited.

So I call spectrum at the same time received a text message from spectrum about my bill. I was able to speak to a representative at spectrum. I tried to pay on line but it wont give me the option to enter my checking account information so I asked the spectrum Rep and she advise me that they only take credit cards to…

I am being charged for a mobile phone that I never received. The local store says the charges have to be reversed by Corporate. The customer service people say it has to be done by the local store. When asking to be put in touch with a supervisor, I am transferred into Never Never Land.

This has been going on for several months and the initial $78 charge plus $48 each month since, is adding up with no resolution in sight.

I work from home Mon~ Fri. My job is a phone interpreter. Ever since I switch to Spectrum, my internet signal drop has been a big problem. I receive some complaints from my employer. My daughter had called a couple of times but none has been done. Your company suggestion was to purchase "Business Internet" only for my purpose with additional $20. These 10 days, the signal drops almost every minute. I could not hear my customers and they could not hear me.

I start wondering-- Is this what Spectrum does. I spoke with some of my acquaintances and they said, "I had Spectrum but they were so bad, that's why I switch to other company: Listen, Spectrum is really bad".

My frustration has reached to making me afraid of turning my PC on- "Will I have to face gain, every minute signal drop , today,…

I am a snowbird and go back and forth between CT and FL. In May, I contacted Spectrum to let you know I would be returning to CT and wanted to go onto seasonal. I then called back to change my date of departure to June 4th.

Somehow, I was never put on seasonal, and after contacting Spectrum on 6/23, 7/16, and 7/17, I am still getting bills with the charge for full service, and I have been receiving robo calls and texts telling me I am past due on my payments. When I call your office, the representatives do not see anything in the notes from the previous representatives regarding the information I had been given by them. 31.

She gave me a ticket number of 33839436 for the credit. When I called today, I was told by the representative that the ticket was denied! I was never told this. Aaron…

I WOULD LIKE TO BE REIMBURSED FOR SERVICES NOT RENDERED. WHEN CALLING FOR HELP FOR PROBLEMS WITH THE SERVICE, I AM TRANSFERRED ALL OVER THE PLACE OR GIVEN WRONG INFORMATION BY CUSTOMER REPS WHO ARE NOT TECHNICIANS. TODAY WAS MY THIRD CALL FOR THE SAME PROBLEM THAT I HAVE BEEN HAVING FOR TWO WEEKS.

I ASKED FOR TECH SUPPORT, WAS PLACED ON HOLD FOR 30 MINUTES BY ROSIE AND THEN TOLD I HAD THE WRONG DEPARTMENT THEN TRANSFERRED AGAIN TO A DEPARTMENT THAT WAS CLOSED. I AM SENDING THIS EMAIL TO YOU FIRST AND I WILL FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU.

I WILL NOT RECOMMEND SPECTRUM TO ANYONE.

I am very disappointed with my cable being out so much for upgrading!!! We never experienced this before it became Spectrum. Our cable service has been worse, I actually have spectrum on speed dial because of all the issues we have had.

The price keeps going up yet we have lost channels. In the long run it's been terrible all the way around. Obviously not the only one to feel like this since you only have a 1out of 5 rating. Anyone ever get the credit they were supposed to get when we lost service for three days in our area??? I know we didn't.

To whom it may concern

We have been a loyal customer of Spectrum since 1999. In early June we had problems with our service and when the technician came out he said the issue was in our connector that had been damaged and we needed to bring in an electrician and put a new connector on. We did that. The second time they came out they were not able to get a signal and were told that we would need to run a new external line and Spectrum could handle that but we would need to get approval from the HOA board. We did that. The third technician that came out said that he would not be able to run the line since he did not have the proper equipment and told us to make an appointment with the construction division. We did that. The fourth technician that came out was not part of the construction…

I am upset and disjointed that not only spectrum has over charged me for a month of service that i did not use. I cancelled my internet subscription service to 2916 cross hill run residence mainly due poor customer service and higher monthly charges than ATT..

I switched over to other career on June 7th and returned the equipment on June 10th or june 11th. The ccustmer service / billing representative that i called to resolve this very unhelpful, condensing repeating like a parrot some worthless legal lines that he has been taught to repeat with no sense of customer satisfaction attitude The time spentwith him discussing was a total waste of 10 minuites of time he was totally useless or helpless and

did not make any attempt to resolve my issue.. He also told me that he is the final…

Good Morning,

We have been a Spectrum customer for 7 yrs and have never had customer service this poor by any company. Several weeks ago, we began to lose internet service for long periods of time which coincided with work being completed at a neighbors home. My husband talked to the service technicians working at the other house and were assured they would stop by our house to make sure everything was working. They did not. In fact, one of the guys said to the other, as my husband was walking away, "I'm going home".

We called for a service tech to come to our home on June 13th, but the morning they were to come, service was restored so we cancelled the appointment. The following week we had several disruptions in service and made an appointment for Saturday, June 20 at 9-10 am. When no…

I have been a member for about 15 years prior to spectrum buying out Time Warner. I am having an problem with my email, and have not gotten my email (current) in 3 weeks. Further more I get blocked from speaking with a Manger in the Engineering area concerning the email server issue. I have been trying to get this fixed for over 2 weeks, and it should not take this long. I have work emails I am not getting and can't reply to and it is frustrating. I finally got ahold of a Manager I guess named Keisha, who was suppose to escalate to Engineering, but have not heard from anyone else in over a week. I pay too much monthly, for internet service and email to be going through these changes.

I would like someone at Corporate or in the Engineering area to call me or address my issue.

Emails not…

Just incredibly terrible customer service. My husband recently went to the local Spectrum office to disconnect one of our 2 digital telephone lines. He purposefully went there in person because we have consistently been unable to get competent customer service via the telephone.

They disconnected the wrong phone number again! (This has happened in the past as well). We called for a technician, he came out and said the lines were crossed and we needed to call customer service to get it fixed, and advised against going to the local office.

I'm currently on hold (8 minutes so far) with customer service. Spent 36 minutes speaking with various supervisors in the retention department and was told they could not help me, I needed to call phone repair instead. I thought I was with telephone…

Spectrum is my internet service provider. I am continually plagued by ridiculously slow speeds. I pay for 200mbp and get roughly 14 mbp. I have someone out about once every 2 months. A tech is usually pleasant but unable to help the problem for more than a few days.

Today the tech was rude, unhelpful, and did not even attempt to fix the problem. He and his assistant left without speaking to me at all. I had no idea they weren't still in my backyard until I noticed that their trucks were gone.

They are a monopoly generally, so unless I want to move to satellite or DSL, they have my business. I want to receive the services that I pay for and customer and technical services that a decent business would know that they need to provide.

My daughter received a letter in the mail yesterday from Mr. T. Beauchamp, Sr. Director of Residential Billing. The letter outlined an increase of her monthly rate of 25% from $130 to $160.44 per month.

My daughter is a single, unemployed pregnant female trying to survive on unemployment during this COVID 19 pandemic.

Please reconsider this significant increase.

3325 S Sterling Way, Cincinnati, OH 45243

We recently moved from Inverness, FL to Winterport, ME. 98 for ONE WEEK!!!! New policy. Ripping us off is more like it. (Bright House was never like this).

I was out of internet since 11 May until the morning of 18 May 2020. I spoke with Desiree on the 17th of May and she confirmed to me that YES it shows I have been having trouble since the dates I just mentioned to you.

She advised me to call back when the internet was fixed and request a refund for the above dates (total 7 days). Our conversation was recorded and she ASSURED me that when I called and spoke to the person to make sure they read her notes to verify about the refund.

I tried calling, I was put on hold forever, I was transferred from one person to another, in the meantime on hold FOREVER and then was told that they would not give me my refund. WHYYYYY? I WANT TO KNOW WHY.

I lost money for not being able to produce the work I was supposed to turn over (I work on line). I…

THIS COMPANY HAS GOTTEN JUST TERRIBLE. I HAVE BEEN A CUSTOMER FOR THE LAST 17 YEARS AND INSTEAD OF APPRECIATION ALL SPECTRUM HAS DONE IS CONTINUALLY INCREASE MY PRICES. WHAT A JOKE!! WHEN ASKED WHAT CAN BE DONE, I AM TOLD ONLY NEW CUSTOMERS QUALIFY FOR DISCOUNTED PACKAGES.

I ALSO JUST SPENT OVER AN HOUR WAITING FOR ONLINE ASSISTANCE. YOU SHOULD BE ASHAMED SPECTRUM!!

First of all I want to start having respect from you second I am paying on insurance on my phone I'm not getting what I'm supposed to on my phone when I'm using it I want this phone fixed right and I want it done by today if not send me another phone I cannot travel I cannot drive I cannot get out of my home due to my health and this is from the doctor so

I feel that you should have a technician come to the homes when there's a problem with the phone for someone that cannot get out I lose oxygen when I stand too long and I want respect I want something done today you have to have a way for someone to get the help they need like you do with Wi-Fi and cable of a technician coming to the home do the same thing for mobile phones cuz it's only fair to me with my health.

I cannot get something…

When they raise your rates and you try to cancel. They put you on hold and don’t return to phone and than after you finally get someone whom can cancel it it is over a month later and they won’t prorate bill to when you first cancelled because they say you didn’t tell right department. It is your responsibility to stay on phone for hours until someone picks up.

As a technician, why should I have to pay for CPEs that were installed at the customers' premise and now lost in ICOMS or GATEWAY? The CPEs are working but are said the be "lost" and I must pay for them. What help can you give to me to correct this?

To Whom it may concern. Working for Spectrum was quite an experience, I was happy to bring connectivity to the many customers that relied on Spectrums’ service. For many, Spectrums’ internet was the only way they had any contact with the wide world of connectivity. During this very interesting and trying time(s) many customers relied on me installing internet services for them; this enabled them to continue to work, attend school and go along with their daily lives. At the end of the day internet services are the most important service that…

Well where do I start I ordered WiFi and internet they said will send equipment 5 to 7 days but without my permission shut my land line phone I called they said go to store they will give you equipment I did they did not have all of it so I said cancel it all and also don’t bother putting land line back and left days later I received equipment so I took it back and then my tv was off called again a person said they shut down my tv they helped me get it back on I had to go back to the store to straighten it out and

they said they made a mistake I am an older man with heart problems the next day I had a mini stroke because of my upset over this nitemare hame on you people

Act#090949402 Called re increase that will take place 5/24. Got letter on 5/7, not much notice. We are 73 years old live on fixed income husband lost job due to Corona virus, lost 75% of life savings in the market crash in March. CSR could have cared less told me this was a scheduled increase and there is no package available that would lower these rates. We have been loyal, long time customers and in the middle of a crisis you are raising rates with very little notice. Spectrum could care less about our situation, spoke to Brenda on customer service phone # on 5/8 at 7:11 am.

All other businesses are helping customers during this mess, spectrum raises rates!!! I live in Sun City and lots of neighbors are having same issues with Spectrum we are on fixed income. Step up and help your…

Billing - For example, I receive a billing statement on 3 May and then I receive another bill on 7 May. The first statement provides a pay by date. Several days before the due date, I start receiving phone calls every day, message on my tv screen.

Once the company called about 3-4 days before the due date and said to call within 48 hours. Come on. , like this. Show some sense about your business. Give a person time to pay instead of calling all the time or sending a statement every several days.

very poor internet . supposed to get 170 but getting 24. when I called had to wait an hour. They made an appointment but no body showed up. When I called had to wait again 30 minutes. The person was very rude and not helpful at all.

Did not even make another appointment. Still very bad connection and no help.

Please HELP. This has been going on 4 6 months. New BILL came today, Here lies juat 1 of 2 problems. ACCOUNT NUMBER ,202-183506605-001, ADDITIONAL ACCOUNT # ,202-183506605-002 . I DO NOT HAVE" 2" ACCOUNTS. , BILL AND BANK STATEMENTS IN HAND.

WAS TOLD LAST MONTH THERE IS NOTHING THEY CAN DO SO I MIGHT AS WELL NOT COME BACK !!!!! I have spent HOURS on the phone trying to get this straightened out. 67. 99 when they said i had 2 accounts, I had to pay for 1 of those 2 accounts or they wouldn't turn on my service.

They owe me money or the very least I should have a credit. I don't even have a cable box as I turned it in. I have no where else to turn. I have till the 11th to pay , Please HELP me I have bank statements to back up where and how much I have paid and overpaid.

WHY CAN NO ONE GET…

With everything going on and being out of work I called to find out why my bill was going up 50.00, this sucks when I see what you are advertising for new customers. Yeah I was told your value is up oh well this sucjs because you are not supporting your regular customers

Terrible Company Awful customer service Unprofessional Useless Inadequate Rudest Overpriced Dissatisfied

To whom it may concern,

On 4/21/2020 @ 7:50pm EDT I was redirected to a customer services representative to inquire about potentially saving funds on my monthly bill by canceling my current phone service I had with Spectrum. The customer services representative pointed out the phone charges are only ~$9/month out of my total monthly bill; my next question was how do charges add up to my monthly total $170. As I did not have a bill in front of me I politely asked him to go through the charges over the phone with me, my goal was to understand what services I can disconnect to get my monthly bill down to the original contracted value of $115. To this I believe the representative lost patients with me and started talking fast through my monthly charges. I tried to ask a question about the $13…

To Whom it May Concern:

On Friday, April 17, 2020, I called Spectrum and spoke with an agent about getting prices, explaining to him that I was considering changing providers. I clearly told the agent I was just shopping around and wanted to know the different prices. He took my name and address and email address. I again told him I was not ordering anything and if I decided on Spectrum, I would contact him and said good-bye.

the next day, I saw an email stating that some equipment was on its way. Today, i received 3 boxes with Spectrum equipment which i did not order. The agent i spoke with told me she would remove my name from the account and i would not be charged for any equipment since I did not consent to anything. The agent said that that agent committed a fraudulent slamming…

Yesterday, April 14,2020, I telephoned Spectrum because I received a card, in the postal mail stating that there were recent changes to my account. I did not change anything. So I call customer services. An agent by the name of ERIC answered.

I called at 11:23 AM. Answered at 11:45 AM due to being busy. I explained the situation. He stated that he needed to verify my identity. Now, the account is in both of our names. S Lakkis and Judith Lakkis..

He did not believe this so he wanted to talk to my husband. I explained to him that he would have to talk very loud cause my husband is disabled with hearing impairment and he is NOT computer literate. My husband is 81 years old.

I am 70 years old. I do NOT have any disabilities so I take care of matters around the house. He received my…

As I recently changed over to Spectrum Internet service, I was very disappointed to discover my router not working/receiving a signal on April 9. Working from home during the quarantine, it was very disconcerting. Then what followed was also a very disappointing experience with Spectrum Customer Service.

1) I waited almost an hour to speak to a customer representative. 2) The work person who came was over an hour late - no explanation or apology 3) When I tried to call to get an ETA, you would not accept any new calls. I realize this is an unusually busy time, but would hope you would increase service to accommodate increased customer needs. 3) Most importantly, the technician had NO MASK and NO GLOVES. This was a shocking Spectrum failure to protect your employees (contractor or not) and…

To whom it may concern: My son in law visited your store at 7550 Voice of America Dr. He was going to exchange my cable box and try to upgrade to a dvr and get a new remote as mine quit working.

He was treated very rudely by Dave, that's all his name tag said. He rudely asked if my son in law had power of attorney and that was the only way he could help him. My son replied no and asked if he could call me to confirm and Dave said that's not his job.

My son asked to go ahead and switch out the cable box and remote. He also asked about lowering my bill. I only have one tv and one computer and my bill is close to $200 a month. Dave said it really didn't make him want to help my son after he already said he did not have power of attorney.

He became very agitated and rude. I don't like to…

I am paying Spectrum for 100 mbs download. I am only getting 12 to 20 mps. I have had this problem for nearly a year. Service techs have been here 5 times and they have not fixed my problem. In the beginning I always got 100 mps.

I think the problem is with the amplifier on the pole but they will not check it. I think they should adjust my bill but they will not even consider this. My speed is so slow, my pc's and Roku TV will barely work, if they work at all.

Some days it is to slow to register on a speed test. Please help if you can Thanks, CarlMiller

My internet continually cuts off and I must disconnect and reconnect to get my internet back. This is inconvenient and a pain. Why is this happening?

I bought a samsung galaxy a A10 cell phone At Spectrum store on Bay Rd in Saginaw Mich I could not use it so I took it back in 2 days & exchanged it for a apple cell phone. 94 plus 6% tax, to take it back to Walmart but I do not have the case to take back.

:( Now I can not take it back to Walmart for a refund. Hoping she still has it at the spectrum store When we left I asked her if the case was in the bag,, she said yes. she gave us a new remote for our tv & was doing alot of stuff changing the 2 cell phones & SHE HANDED US A BAG, I never thought any more about it with this corona virus ordered to stay home .

I thought about it yesterday & thought I could get the case back in box so I could…

my internet went off 3-27-20, after 5 hours of phone calls to customer service @844-554-5061. i have been told my acct has been canceled. i said as this was done by spectrum and not me\ she said it didnt matter if spectrum canceled my acct my mistake i still had a 3-5 day wait for a starter kit and pay an activation fee.

i have no idea what a kit is ,as i already have the equipment installed by spectrum and have been active since late dec 2019. rep acknowledged my acct paid by check and was current. plus out of trying to expedite getting my service back i paid my acct again with my debit so i paid this month twice ,which the rep told me they had that payment also and i would get credit for it also.

35 minutes of holding a different rep comes on, the first rep dropped me and this rep…