Staples

I just visited store 0446 on Dixwell Avenue, Handen, Connecticut. I needed to fax but fax machine out of order. Used have two but one broke, never replaced. Told use the large Xerox equipment. All of the equipment in entire self serve area broken except for two Xerox units.

Waited over hour because two customers doing large print and copy order.

Finally my turn had 28 pages to fax, have wait unit build your fax order then calculate cost then here's the Ass Kicker each page takes a minute and sometimes more to send. Everyone needed help. I used use store in New Haven and Orange Ct but you closed them. This location operated poorly.

Is your lease coming due and planning close after holidays? Place dingy nothing works. Don't even have stapler in self serve area. Spent 16 years working…

wow.... that's all i can say. your truck driver scraped my car, since he was trying to turn around into the dock, i work a half block away, and he proceeded to pound on the back door of my business and

scream that i move my car, mind you, i was the only one in the store, and did not need him screaming at me.

com as a Black Friday promotion at $249. Days later or by Cyber Monday, I noticed the price dropped on your website to $229. I contacted your 800# and you won't credit the $20 where may stores with honor their lowest price.

I realize it's $20, but it's not good business to satisfy your customer.

I used the UPS service at a staples store in Pittsburgh, PA., mailing demo products to my home office in Aldan, PA(6 hours away). The package was sent to the wrong address, then returned to the staples store. The person that entered the address information never confirmed the address with me. He didn't give me a tracking number or any written information in regard to the mailing address. Now my package is 6 hours away and I am being told that I have to pick up my package when I am in the area again. Problem is I will not be in the are until the Spring and I need the items in the package next week. I am willing to pay again to send package, now I am being told that they can not take my credit card info over the phone. Help

UPS Tracking info - 1Z5AR4010328457776

My info -…

They suckered me into opening an account with the perks. They lied to me

I bought my wife a new computer at your Clay, NY store on 11/02. I agreed to pay for the transfer of data from the old hard drive to the new one. That was over 2 weeks ago. Your tech managed to wipe the old Hard Drive clean.

My wife now would settle for the ability to open and change any excel file. " I believe Staples would like us to just go away. It will cost $100. to hire a forensic account to reassemble 7 years of financial records for 2 nation wide Lutheran Charities.

I expect some one from an executive level from Framingham, MA to look into this problem. I plan to discuss this matter today with Thomas, Ballinger, Vogelman and Turner, PLLC. John Prochaska, (H) 315-457-1632, (C) 315-278-9903

Six months ago I went to the Staples store in Dover, New Jersey and was shipping for a copier/printer. I am an older fellow, a disabled veteran and NOT a computer person at all, so I asked for a sales person to help me to find an appropriate machine that would fill my needs. I already have an Okidata printer that I use to print letters, forms, labels etc.

A young woman came over and I told her what I wanted, that I was looking for a modestly priced machine that i could use as a copier and a back up printer in the event my main machine went down. She took me to see an HP_Office Jet Pro 6968, she said it was on sale for $70.00 off and it would be perfect for what I wanted. I asked the person "How many copies would it make - her response was Plenty, this HP Machine are the highest rate for…

I returned 8 ink cartridges on 10-19-19. I was told that they are worth $2/each in store credit and that I would receive a coupon code in my e-mail. It is now 11-13-19 with no rebate for the cartridges. They did send me a $10 store coupon if I spent over $50, that expired within a few days. Big difference.

I won't go back until this is corrected. I will buy cartridges online. It's no surprise that the brick and mortar stores are going away. Not the first time that I've been disappointed there.

I went to buy "Tippi Micro Gel Grips" at Staples and when I was about to go to the cashier to pay, I decided to make sure that there are no missing items in the box because it looked like it's been previously opened. The box says it's supposed to contain 10 pieces of grips.

" She was yelling from a few feet away! I tried to explain the situation but she ignored me. I bought the grips just the same.

However, I found such gesture of the staff member to be rude, unfounded, unnecessary, and offensive.

My name is Barbara McCaffrey. My phone number is 551-804-8995. com. I have to report this horrible abusive supervisor named Tara at your Park Ridge location. I cannot believe the way she treated another employee that was the cashier that was trying to help me.

Tara was totally verbally abusive to this young high school kid when I asked him to get me some help with printer ink. He was clearly afraid to call for assistance for me when I asked him to. She saw me waiting by the tech counter and she was talking to another employee.

I didn’t get it at first until she starts sarcastically YELLING really yelling at him to get what I needed himself, intimating him (the poor kid was so polite and really didn’t know what to do) she was so very nasty I have absolutely never witnessed anything like…

after being denied paying with a check because of certegy i simply asked your clerk for the phone number and return code that they were given from certegy so I could contact them and figure out what the problem was. the problem has nothing to do with my bank and btw just in case whoever takes these complaints is not aware of this fact: certegy does not check with my bank, certegy never contacts my bank certegy doesn't check the balance of my account, nor will certegy ever do a funds verification with the issuing bank because certegy has its own proprietary algorithm that as a business keeps them clearing only a certain number of check transactions and

a certain dollar amount in a 24 hour period and after they reach that cap they will block random transactions for arbitrary reasons just to…

On 11-3-19 I placed a small order for a ream of copier paper and one marker. I needed to complete a report. I am a senior citizen who has trouble walking. My past delivery experiences with Staples were positive. I never dreamed there would be a problem.

On 11-5-19 - I received the email stating that the products would be delivered on 11-6. There was a tracking number from UPS.

On 11-6 - I received another email saying the items had actually been delivered. This was odd because no one rang my bell from the Lobby in my apartment building. I was at home all day, sitting by the window because I had 3 deliveries I was expecting from other companies. All delivery drivers rang my bell. All deliveries received - except - for Staples.

I went to the Lobby and there was no package left. There was,…

Order No. 5177422 Placed an order and chose the option to pick up in store. Got the email on Oct 31 that the order was ready. Went into the store this afternoon to get it. Sales associate that I ended up dealing with asked me if I was sure the chair was there, I showed her the email again.

She told me that they sold the chair. How could they sell the chair when I got the email and it said 5 days to pick it up. She told me that I should have come in within few hours like every one else.

Was there for 10 minutes and she went on to tell me that it was easy, if they did not have one for us she would just refund me. How is that easy and why would I purchase the chair and pick it up in store if when I got there they sold it and she would fix it with a refund.

So I would have wasted my time…

I had sent a three days package from staples Ups, it going on month my mother haven't received any package from Ups. When I called to complained the woman who answer my call tells me that she didn't care about my story.

The next day I spoke to a who told that my package was damaged, that I should filed a complaint so that my package could resent my mother . It seemed to me that no one have a definite answer for me and what the purpose of tracking number if no one can locate the package.

The value of my package is worth more than the 100 dollars they want to reimburse me. I would rather have my package back.

The customer service at the Staples on Folly Beach road, South Windermere Center in Charleston, SC may be the worst I have ever experienced in my entire life, The employee in the Print Center actually started arguing with the store general manager when he asked her to not charge me for an expedited service, telling him it “wasn’t fair”. This was after I had printed my own documents and waited for more than an hour for my laminating to be finished.

With three sheets left to finish my laminating, stopped to assist another customer. As I previously said, after an hour, I left with what had been finished. I can promise you I will NEVER, EVER use that Staples again

On Oct 10th, I took my Dell Inspiron to the local Staples (Torrington, CT) tech center to have a repair of what appeared to be a faulty hard drive; I was having recurring clicking sounds when firing it up. After speaking w/a Staples Tech advisor, I selected a solid state replacement, and asked them to install it. I then came back at the end of the day to pick it up. Thought it would be a good idea to turn it on before leaving, and sure enough, the same clicking sound occurred. And it occurred twice, before it started successfully. So it wasn't the hard drive.

Then I was told I'd have to reinstall Windows Office where all my passwords were stored. Since I hadn't been told upfront to have handy my user/password, I was left stranded since I hadn't memorized this info, and left the store at…

why didn't someone ever tell me that???? I have spent over 600 this year just in ink. thanks !! 813-690-7399 More Account # 6035 5179 3744 3249

Worst website ever . Trying to get biz cards to come up and the "filters" portion is worthless. You select your parameters and guess what? No button to move to the next screen. Total waste of time.

Called your 1800-333-3330 number for assistance they put me on hold to connect me to the Staples in Lakewood, Oh which wasn't the store I indicated I purchased the printer from. The Lakewood store gave me the impression they could help with the problem 20 minutes later no one came back on the line so I just hung up!!!!!!!!!

Horrible Customer Service from that Lakewood Location!!!

For the second time now I am having my ink cartridge recycling invalidated because of the changes you keep making to the ink rewards program. Several years ago I recycled 14 cartridges ($28 value) and before I could collect on them you changed your program and I lost everyone of them.

From that time on I was a little hesitant to try it again, but in August of this year I took another 14 cartridges (still another $28 value) and was told your program had changed again. No information was given to me about the changes, only that you had changed.

I told the cashier that I did not want to lose my reward this time, but that I felt that I would be prevented from using them again. Guess what? I called today to check on the status of my account to be told that I had to use my rewards for ink only…

please find attached a picture showing your driver blocking handicap parking. There is a law against that. The Staples truck should be over by the freight ramp or just passed the trash can or even a regular parking spot NOT blocking handicap parking.

We have an associate here at Acosta that uses that spot and she had to park farther away. This is unacceptable and all of us are disappointed that your driver said to us that Staples won't care what I did.

Please speak with all drivers who deliver supplies here at 12100 E. Iliff Avenue, Aurora, CO 80014. Your expedited response to our request would be appreciated.

Store: 1210 North Bethlehem Pike, North Wales, PA 19454, Sunday, 10/6/19 4:17 PM

One clerk at the Customer Service/Return station (did not get his name). I asked about the availability of Apple computers & he pointed to the computer display area & said whatever they had was on display or I could order a unit on line.

I purchased a stack of letter tablets. The clerk was very ambivalent, showed no interest in showing me other computers and didn't even place my purchase in a bag. I'm not usually one to complain, but this person had the personality of a stone. He even seemed almost half awake. He could've tried to help me & make a sale of a PC or Apple or at least put my order in a bag & been more pleasant. If you had more clerks like him, you'd go out of business in a year or less. I worked…

Horrible customer service. Dropped a package off for UPS on Friday the 4th. Monday the 7th at 6 pm the package still wasn’t picked up. I called the store and was put on hold for 19 minutes. Told me they don’t have the package and to wait yet another day.

I placed an order on Sept. 26. Saw that it was to be sent in from Ft Worth, Dallas Tx 4 hrs and 30 mins away from Converse Tx when we always get deliveries from San Antonio Tx, which is a couple of mins away.

Asked the representative to please make sure it would not be delivered after 5 pm, since that is when we close and do not open for the rest of the weekend. ) She then stated she would let Ups know.

Monday, we still do not have our package which contains only 3 items. I see that it was scanned in on Sept 26, but never delivered. Again, I ask the chat representative when the items are to be delivered to which they respond, today, (Monday Sept 30) between 8-5.

We wait and still no package. Today, understand my frustration I ask the representative again. Jim F. Ryan. to which he…

To identify me and view the sale, my phone #603-673-7180.

I just returned home from your store in Amherst, NH.

I wanted 6 copies made. The clerk wanted me to stand there and create a work order. I said it made more sense if I shopped. I asked 2 employees if you had 18” portfolios. They said no. I thought you did. I walked around and found your 12X18 expanding wallet. Perfect! I bought 2.

I went back to get my 6 copies. They were ready. I was shocked. I was billed nearly $2 more because they were printed while I shopped. The extra fee might have been adjusted but I walked out angrily without a receipt.

Years ago, I used to be a very regular customer. I still do a little shopping there. Today was an example why I do much less shopping at Staples. Your store was nearly empty. The above is…

I was at your 2248 Broadway store today to return a few office supply items. I ended up buying a few things as well. I was one of the handful of people at the lower level and the only one at the cashier.

In other words, the store wasn’t busy at all and the staff was chatting amongst themselves. I approached the first cashier who said she cannot do returns so I went to the other cashier. In terms of refund and new charges, she processed the $ transaction correctly.

When I came home and emptied the bag she gave me, I was surprised to see the items I returned in the bag and not see the new items I purchased. I called the store and spoke with a person named Kianai who politely apologized and said I can come to the store and they will give me the correct items.

While Kianai’s response was…

Customer service is severely lacking in the Warrington, PA location. From the manager to the staff, they are rude, unhelpful, and display the attitude that your question is a disruption to what they were doing, which was more important than assisting a customer.

Tiday is not the first time I have left there angry and disappointed in the staff and their level of service and respect. There is no name on the receipt so I cannot even at least report how disrespectful the cashier was to me. She was the tipping point for me to take time away from work and family to report this store. I love Staples and the quality of its merchandise. I will drive out of my way to go elsewhere. This Staples location is 1.2 min from my home.

I may decide to return if Staples administration handles my complaint…

s 1 in vero Beach Florida bought my son a tablet with warranty went into store too find out about my warranty and the lady there couldn't get her name because she had her back towards my walking away as I was try too ask her ? Plus come too find out when I bought my tablet and laptop they never provided me with a warranty number so I have been on the phones for over 3 hours now back and

forth and still nothing I have all my resets and even a copy but nothing I need too get my tablet fixed for my son spent over 450 that day I got laptop and tablet I will never shop at that store or any staples again

I recently today, went to purchase a laptop I had seen on my weekly add. 99. 99 had the i5. At first the guy who was helping me was a little baffled when I showed him the add and he said well I can price match the laptop to the price advertised on their weekly flyer.

He then later returned and said he wasn't able to price match it because he got some flyer from corporate stating the mistake. 99 for the HP i5. 99 all I could get was the i3. I shouldn't have to pay for there mistake.

I just said that's just false advertising. I would never ever shop at Staples again.. Very unhappy customer.

I just made a purchase at the Staples store in Heath, Ohio and the cashier, Brianna, was less than helpful and very rude in her demeanor. She didn’t sound too confident with the answer she gave me so I simply asked for a manager to assist me.

The manager, Jeff, came up and was helpful. Brianna stood in the background making snarky comments that she told me the same thing. When in fact, she did not. She had a very rude and condescending tone about her. She has no business working with customers.

On 08/21 I took my grandchildren to get their school supplies. All the sales people where a big help. The cashier was the problem. He over charged me by swiping some of the same items twice, I only bought one.

02120469091 3x3 post it $5. 85. 99. 42 my sales # 1944920 3 006 73284

Today I visited your copy and print center at the Waterville Maine Staples. I went to the printing section and asked the employee, whose name is Beth, her name tag indicated she has six years of experience.

However she refused to come assist me at the printing machine and said that the printer would walk me through it. I had several issues printing, it printed extra pages that I didn’t need but was charged for and printed on paper that was expensive versus basic paper and I had no idea how to change any of this and she refused to come assist.

And then She continued to tell the next customer when he was asking for help with attaching his shipping label to his box that it was not her problem. I’m extremely upset that I was left with such poor customer service from somebody who is supposed…

I am working on my mother's obituary and needed information. I had just wanted to know more about the process with design services and paperstock. I inquired first with one clerk and she seeked the advice from another employee. He in turned provided me with the booklet once I told him the purpose of my need.

He continued to finish up with his customer and after that neither one asked any further questions, follow-ups or anything in while I stood there for at least 15 minutes. Since I wasn't going to be assisted; I interrupted the original clerk and asked for a sample of paper and she inquired with her manager who informed her it was specialty paper so I would have to purchase.

However, I was just told they don't have it. I could have been given the option to purchase would have been nice…

Poor service, print/copy machines is always out of order, unprofessional and rude people (location—Milford ct near post road)

I ordered a poster on 7/10 to be picked up on 7/11. When I came to pick up the poster, they said their machine was down and they couldn't fill my order until the next day. The gentleman informed me that he had called, but I never received the message,. No apologies, He said it would be ready the next day. I came back on 7/15 and now they don't have my order in which I have already paid for. They told me to call the manager tomorrow and then walked away. Very rude. My company does a lot of business with you and I felt that your employees were rude and non-caring. I need my poster that I already paid for then I will take my business to someone who actually wants it.

Rewards number 2941337475 Customer order 2211584101 1707010 11 005 52285 1136 7/10/19 12:51 Amount $15.48

Order number 9801085212 This was the first time I had ordered online from your company and will be my last. My order was to arrive July 9, 2019. I didn't receive it until July 12,2019 with a different story everyday as to why I didn't get it. The box was opened and it looked as if the items were just thrown in the box. The bottom of the box was barely taped. I can't believe that the bottom even held the load. I am uploading photos of the box. You should train your employees better because my 4 year old granddaughter could have done better. All of my order was in the box and the only damage was one box of crayons was mashed on the top and I'll keep that and just buy another one with a different store. I very disappointed and shocked with your service.

Celia Ann Bledsoe

Rude Customer service by Brook at the Copy Center today! I was the only customer and she charged me an extra fee for waiting for my 4 copies, which cost more than the copies themselves! When I asked her name, she refused to give it...

then when the copies were mixed up, she said, "Do you want to pay an extra fee to separate the 5 pages for each set of documents??? How rude she was... the manager Augustine was out of touch with it all.

even when it's not busy. No wonder there were no customers in this store at PEAK HOURS!!!

RE: Staples 39258 10th St West, Palmdale, CA 93551

On July 9, 2019, I received an email from Staples notifying me of various sale items. Two of the items listed are Green Mountain Dark Magic & Dunkin Donuts Coffee 24 count K-Cups for $9.99. I visited the store in Palmdale, CA, and they refused to honor the $9.99 price for the Dunkin Donuts brand. I wanted to purchase two(2) boxes. Jeff, the Store Auditor, was only willing to offer me the Green Mountain brand for the $9.99 price. When I expressed that I was not interested in the Green Mountain brand, he told me that the Palmdale store was not offering the Dunkin Donuts brand for $9.99, despite the Palmdale store being listed on the Staples locator list of stores for both the Green Mountain & Dunkin Donuts coffee. As long as I have been a…

On July 1, about 2:30 PM, I took some old black and white photos to the Staples store in Biddeford, Maine, to get them copied. The woman who took my order was very pleasant. I explained to her that I was hoping to get the photos that day. She told me that I could pick them up late afternoon or early evening, and that I would be called when they were ready. By 7 PM I hadn't heard anything, so I called the store. The person who answered told me that the machine was "down", and that someone had said that everyone with an order had been called about the machine, and that the machine would be fixed noonish today. I said that I hadn't been called. The person checked again, and said that everyone but me had been called. While I was mildly upset, I didn't register a complaint.

Today, I received…

I am architect and have been using your printing service. Yesterday at 7 pm i tried to get several prints made and was told there is $4 charge for printing which happen within the 1st hour of the order. There was no one there except me and now I have to return to staple this morning to pick up the prints.

What the crap are you doing? Please stop unreasonable charges. My bill will be about $10 so there is nearly a 50% markup? I dont get it and look for other printing services.

Okay so let me share my story with you to make sure this company. Especially branches of Ocean Avenue and Coney island avenue don't ruin your business plans the way they ruined mine, I placed the order online for business cards and the order was passed to Ocean avenue store since it was closest, I placed order for same day pick up and

paid everything and in an hour someone from the store calls me to ask if it is okay for me ti pick up the cards by Monday instead of Saturday (which is today) I repplied by explaining that I placed the order for same day pick up since I was in a rush and had to deliver business cards on SATURDAY, so they offered to fransfer the order to Coney Island store, I agreed.

After 2 Hrs of no update I called Staples customer service myself and had them put me on…

Was told at Santa Cruz Staples by Calvin that I had to put my shredding into the Iron Mountain containers myself. Watsonville did it for me, website says it can be dropped off.

Dropped off my wife's IPhone 7 on 5/9 to fix a cracked screen @ the Bluffton, SC store. They broke the wires to the home button and sent it out to be fixed. It is now 5/30 and no phone and poor communication.

We want the phone back!

Recently, I had the most shocking customer service in the Staples store in all stores. The rule that the "Customer is always right" in this store doesn't work, I'm not sure if there are any rights at all. Not a long ago I bought a Canon printer in the Staples store, Henrietta, NY ($400 + tax), and because all the printers in this store only have 10% ink, so

I had to buy extra toner (as recommended by a specialist), and they gladly provided me one ($82 + tax). I really didn’t pay attention to the type of toner, because it was recommended and selected by Staples professionals. This part of the story sounds very good, it's only because I was spending money.

Luckily, that 10 % of the toner, that was originally in the printer, lasted me a little longer and I didn’t have to replace toner until…

store at 1050 fording island rd bluffton sc 29910, everytime I go in recently the new style copy machines are malfunctioning. i am tired of wasting my time trying to use them. your employee's are as frustrated as i am trying to keep them up and running.

also the new temperory managers do not seem to know what to do, one time they tell me i no longer put $ on my card next they tell to put it on the card. used to be easy , i bought many other items such as printers and computers over time.

I was in Staples in Aiken SC around 8 pm 4/30/19. The print shop had one employee working, another employee in shorts and T-Shirt who I assume was off the clock, but was not helping. People were waiting in line to get service.

This was in full view of the night shift manager and several other employees. The manager made no attempt to intervene. I finally gave up and left my order there. I later called the manager but he showed little concern as I believe he was part of the problem.

You have just lost a long time customer. I though someone in management would like to know as I am sure there are others not happy with the poor service.

Online yesterdsy, I read that color copies are 36 cents each. Today I went to get 30 copies of a flyer. When I asked how much, I was told 12 cents because I had my own paper. When the clerk rang up the bill, it was way over her quoted price. 578! 20 for "Express Guarantee".

I certainly wasn't told that up front. All the ckerk was doing anyway was standing around waiting do something. 20 for her quick service. Will not be returning to Staples.

Good Morning.

****

I really need your help to resolve a few issues….

1. First off I can not log in to my account online. The employee made me an account but didn’t provide me any of the info. I have no idea what they used to set it up.

Anyways, I’ve done business there in the past & have never had an issue. They were even able to locate my old order in the system & I reordered those .

2. My Main Issue is with the service I’m getting & new business cards that I also asked them to make.

I dropped my order off Friday March 1st in the am. The associate helping me was Jessica. I showed her pictures of the business cards I needed created & emailed them. I was asked what time Saturday I’d like to come in… I said anytime, thinking I’d be in Saturday pm.

Saturday – NO WORD, didn’t hear from…

Let me start to say, I shall NEVER order another furniture item from Staples ever again!!! If I continue to shop there I will make sure I can carry out my items.

From the time I ordered, my dissatisfaction occurred. I was never given the choice of day for my delivery nor did the associate mention it was next day only. I could not be home on your "next day delivery" nor was I offered another choice of day. After numerous calls to your your customer service, location questionable, I had to make many daily calls. On the day the cabinet arrived, I could not unscrew the screws to reverse your handles. No was said I would need to assembly as I would have asked the delivery person to do this. The picture on the box showed the handles on the outside. I twisted my wrist trying to unscrew the nails…

I shop at Store #1801 and the last two times I have shopped there my orders have been incorrect from the printing department.

Also the sales associate that has assisted me has been extremely rude, I did not get her name, she is a German lady and I believe the manager over the printing department. 1st. bad experience) I placed an order online to have flyers printed off for a conference my boss was going to in Chicago, I placed my order 24 hrs in advance, when I called to check on my order they were not able to find the order I placed even with my order #.

So I placed another order and again same issue, only this time another associate was able to find now both orders. When I arrive to pick my order up, it was printed as landscape verse portrait. When I told the German associate she starts…