Starbucks

With the release of the holidays studded cups people are fighting for spots in line in front of your stores in the Fresno,Ca and Clovis, Ca locations customers are placing empty chairs in line and waiting in their cars and when new customers arrive to wait in line they get out of their cars and become hostile and violent. Can you please update your line policy to make it safer for customers to safely wait in line to buy much anticipated release items?

We recently had good friends visit us at our vacation home in Gulf Shores Alabama. My friend has Starbucks ice tea every day so I went and bought two large to go glasses. Two days after they arrived he and I drove over again to buy a couple more.

He insisted on buying them and just put them on his card. He always orders them with no ice and no water added. When they handed him two glasses about 75% filled we both looked surprised. When he asked why he was told “that is the way we do it if you don’t get ice or water”.

Now we both looked shocked, especially since he had NEVER had this happen and the previous day I did not either. The gal made no attempt to fill it up despite his questions and concerns. Considering filling it up would cost pennies and the fact a customer pays almost $5 for a…

I’m writing to complain that eggnog latte is not coming back AGAIN this year. I wait for that to come out, as do many people. I have a gift card that I don’t even feel like using. I have tried the other holiday flavors, but nothing is as good.

I’m hoping that enough people will be upset enough to complain, and you’ll bring it back.

Your staff at the Mt Auburn St Watertown, MA store is rude, disorganized and extremely slow, no one seems quite clear about their roles and whose in charge While I was there Sunday 3 people walked out as your new employee Ali was at the register quite confused and needed assistance which did not happen. I know Starbucks can do better because your staff at Cushing Square Belmont MA are wonderful

Good beautiful morning. I am a steady customer of the Starbucks (store #58140) in Buckhorn Pennsylvania. 20! Would it be possible if you could raise your Star’s to 3 per dollar amount? I am retired and working a part time job to stay ahead of my monthly Bill’s.

The one small enjoyment I get out put like is your Mocha Frappuccino’s. You know times are tough for most everyone. I would appreciate more Perk’s to help compensate for your ever raising prices. Thank you so much.

When I eventually got to order my drink I was told there was no pumpkin spice syrup for my latte even though it's on the board so had to have a plain latte , when I went to get the sugar not only was the stand really dirty with spilled bits of drinks paper etc , bin overflowing there was NO sugar , just those chemical filled artificial sachets of sweetener , I asked an assistant who was just sitting at a table and

he said there was NO sugar sachets at all , I said how can you run a cafe with no sugar !!!!!! I suggested he walk over to the other Starbucks and get some from them but he said there was no staff even though he didnt seem to be doing anything himself , WONT be going in there again

25 for a cup of steamed soya milk. I think that is extortionate. 25 for the same size. How can you justify such a price?

Also the restaurant floor was dirty in many places.

I am really tired of getting a no foam latte filled with foam and the cup not full.

I ordered a Venti shaken Espresso and used my Stars. The cup was only filled 3/4 of the way. Do you not provide a full cup when customers use stars?

LakeJackson, Texas. 12:25 pm. Drive thru. Sunday October 23, 2022 Incompetent workers!! Ordered a sugar free coffee frap with whip venti worker told us she couldn’t make it. I have order this drink weekly for the last several weeks. At this location She proceeded to tell us that it wouldn’t be sugar free.

Told her I understand but she can use the sugar free syrup. She kept saying she couldn’t make it after 2 minutes of back and forth she agreed to make the drink. Told her 3 times venti with whip. Asked for a blueberry muffin she had to check no muffin she changed it a scone I asked how about a banana muffin or lemon cake.

Another 2 minutes of checking Finally convInce her I wanted a lemon loaf. Got to window. Worker gave us a grande frap with no whip!!! Told worker the mistake. She said…

I order a dark roast coffee through the drive through and I was told that it would take 7 minutes to brew it, so I got the pike medium roast instead. I went home and found out that the coffee was mixed with water.

I went back to the store and showed it to the cashier. She didn’t apologize or nothing and when she tried to give me another cup, the dispenser was empty. ” Once she gave me the pike coffee i asked her where is the sugar?

She responded in a sarcastic tone “i put your 4 sugars, do you want more sugar??? And the other girls start laughing. I am very disappointed of that location on colusa av and tharp av in Yuba City CA and that person shouldn’t be working as a customer service representative!!!

I waist money, my time and I was mistreated!

They are always closed during regular business hours 2873 Richmond ave Staten Island ny 10314 Every time I have been there there’s 1 person or they are closed they were closed. At 5 pm 10/19/22 Dunkin’ next door is never closed why do I waste a trip there

Yesterday I stopped by my local Starbucks. While reloading my card I noticed that I had an older gold card with a balance (21.92).

I asked the barista if she could consolidate these accounts and passed her my phone.

Today, I discovered that the balance was not transferred. The store suggested I call customer service. Starbucks customer service response?

"I'm sorry sir we can't locate your account. Is there anything we can do for you?"

I said "yes. Look harder. The account is there." I was transferred to a supervisor.

The supervisor found the old account and said: "Thank you for patience sir. I have found the account, but it has a zero balance."

I said of course! You transferred it yesterday!

After 30+ minutes trying to get them to do the right thing -- credit my account -- I gave…

Yes I was going through the drive-through window along with a bunch of my friends from church and as soon as she So our crosses on our next she gave me a really really nasty look and then when she was about to give us our drinks she said you’re creepy and scary don’t come back to Starbucks and then she dropped our drinks and had someone else serve us and then we got banned

I went to Starbucks in Manorville I never been there before so I ordered on line I went through drive through to pick it up u must of past the speaker to say I have a pick up so I went to the window employee jasmine very rude says nasty you are supposed to stop at the speaker First you didn't hear me saying can I help you.

I said no I didn't its my first time here sorry I pass it by. She said you did this wrong pls get my coffee I Sais she waa very nasty got my coffee and cookie practically threw it at me.

I been to many Starbuckss on longisland this is the first time I ran into a rude employee My opinion jasmine should not be working with the public she is clearly not a happy person. Never go back to Starbucks in monville longisland

Ordered sweet black tea & chocolate croissant at drive through.

The tea had no flavor, except the machine that made the tea tasted like it needed cleaning, and it was barely sweet.

I go to Starbucks because the quality is usually much better than most fast food restaurants. For almost $8.00 I expect better.

I visited a Starbucks near my daughter yesterday here 290 near startex/ Spartanburg area and was surprised and shocked at the customer service. The drink was poorly created and the cake pop (one) was mashed and broken! Not to mention the bad attitude at the window when I asked if the drink was made properly.

Normally I’m not a complainer but this was senseless considering I was very polite and kept the drink that was clearly not made properly, maybe a meeting on customer service cld help. I apologize if I sound rude now just very aggravated with the situation

Starbucks address 4760 W. Pico Blvd. on July 5, 2022 I purchase hot drink and ice latte. I had given back drinks because lots foam and other drink too much ice. Both Baristas were very rude and unprofessional. Since English is my second language when I had complaint my not satisfy order, I felt have been discriminated with their actions.

Awful breakfast sandwich with raw bacon. Worker made no attempt to rectify the situation. This Starbucks should be shut down.

Served a sandwich with raw bacon—disgusting— in the Starbucks in the Giant store on Glebe in Alexandria, Va.

So one of the cashiers told me that i was using the bathroom too long. Apparently u can’t use it for more than 5 minutes . I don’t know that this particular Starbucks had this rule but then the cashier tells me that her GM had already talked to me which that never happened.

And she was arguing wit me saying that she did and i was like no she didn’t. Just very unprofessional and i would like to know what can y’all do for my unpleasant experience. I go to Starbucks at least 3 times a week so I’m a loyal customer and should not have treated this way at all.

This evening I frequented the drive thru at the Eatontown NJ Starbucks. 79. My card (2805) was used on my Starbucks App. I ordered two large ice teas, one Grande Green Tea Frapp with Java chips, no whip and extra ice and a Grande mocha chip Frap with extra ice as well for thickness.

Both Frapps were loose, not thickened with the extra ice and one had whip, when specifically ordered without. The directions were written on the cups. It wasn’t followed. They were tasteless after one sip and discarded. The window server gave one of the ice teas to a person in the car ahead of us by mistake.

She had to get it back once she must have realized it. The customer already had it in her car and had handled it, who knows if sneezed on it. When we got to the window we asked the server to remake the…

I stopped mid afternoon for coffee. Ordered a regular brew -black. I noticed them getting it out of a carafe. Got into the car and headed to the highway. The coffee was so old. Barely warm and very acidic. Ugh.

I just expect a higher quality of coffee from Starbucks. That was $3+ wasted. Couldn’t drink it. I am surprised you would allow your staff to use the carafes. I was looking for a fresh cup of coffee. This really let me down.

Ordered a bagel to be toasted and when it came to me it was not toasted. I asked him to take the bagel apart and get it toasted. He said he could not take the bagel apart but toasted only the top and bottom, leaving the inside soft and not toasted. I have been coming to Starbucks daily and and now and then I get a bagel and it is toasted inside and out as they always take the bagel apart to toast it. Please make sure you train your staff to be consistant. I have also noticed from time to time that the coffee is room temperature. A Blonde or a Pike roast should be hot. This is not a complaint but rather a way to help get things correctly.

All employees have been nice.

Robert Kello

My wife was at the Starbucks in Safeway on market street in Ballard Seattle.. she was in tears coming out of the Starbucks because of the terrible customer service.. the employee's name is Gregory, he refused to give his last name, he was very insulting to my wife.

She simply ordered her coffee the same way she always does but for some reason Gregory only filled the cup halfway, and when Jocelynn (my wife) politely asked him to please fill it up the rest of the way he said I will have to charge you for another coffee, he said, your lucky that I even gave you that much, he also threw away her receipt, and when Jocelynn asked for it he said, its store policy that I can't reprint a receipt,.

Jocelynn asked him if he can just grab it out of the trash and he just stood there with his arms…

My recent trip to Starbucks in Bee Cave off 71.

I walked in because they don’t have a drive through. There was no-one waiting for their drinks at pick up or around the register to order. There were 4 people behind the counter. I ordered 4 waters, one cake pop, and my hot white choco. 4 shot espresso mocha.

The employees were playing around behind the counter and after a few minutes one said to the other "oh she ordered water". They continue to play and make the waters. Meanwhile another guest comes in and places her order. I am still waiting on my coffee as I watch the girl after me give and receive her order. Mindyou, there is no drive through nor anyone else at the counter or register.

I mention I am still waiting on my drink so this girl starts explaining her difficult position…

After waiting over 8 minutes in drive thru for 2 green tea lattes. I was asked to pull to the front and wait. Cashier told me there was only one barista working. After waiting another 3 minutes decided to go in and ask for a refund.

The barista then handed me my drinks. The cashier went to get the manager for my refund. I told the manager it was not fair that I waited so long and cars behind me were getting drinks before me. Alexa was extremely rude and refused to refund me.

She told me it wasn’t her fault that my drink was “complicated “ and she wasn’t giving me my money back. She said “you still got your drink didn’t you! ” I am in disbelief at how rudely the manager (Alexa) spoke to me and her pure disrespect.

It was not acceptable to have such a long wait and then to be spoken to so…

My frappucino did not have any expresso in it

The place is dirty and we had to ask for them to clean the tables. The outside area is also dirty. For being so expensive this place needs to be emaculate

Hi, I applied at the Starbucks on 3100 Quaker Bridge Hamilton, NJ. I had a misdemeanor and didn’t expect to get the job which I didn’t care for. The problem is the employees, Izzy, Caylee, and Faith have been gossiping and spreading information about my misdemeanor which izzy had previously known.

Izzy referred me and wanted me to work there now is telling her coworkers hurtful things and gossiping about my personal legal issues. A co worker from there has been kindly giving me this information.

This concerns the use of "For Here Cups"/ceramic cups at your stores, specifically, Store #10185, 530 E. Betteravia Rd, Suite C, Santa Maria CA (805) 925-5147. Today, the "Assistant Manager" told me that Starbucks no longer permitted the us of For Here Cups. This is strange because for the last 4-6 months the Betteravia store has been serving my coffee in these cups on a daily basis. Granted in late 2020/early 2021, Starbucks quit allowing the use of the cups and that was understandable with the Covid crisis. So now what has changed? With the CDC, state, and local health departments reducing masking requirements and other precautions, this doesn't make sense.

In closing, I've been visiting the Betteravia store almost daily for the last year or two. Please advise.

Thank you,

Richard…

My wife and I frequent the store on the corner of Chandler Heights and Gilbert Rd in Chandler Arizona a couple of times a week and for the last couple of months it has been hit or miss as to whether they will be open or not. Our time is between 4 and 5PM as we drop off our grandson at school in the same shopping complex. I must say it becomes a bit frustrating when it is closed as we need to walk to the one in the Basha's supermarket.

Today was different. We came through a side entrance and approached the counter and was told we would need to go to the drive through because the front register was closed. I said but the door was open and was told that was why the front door was locked. At this point I suggested to let us order and just ring it up on the other register but the woman…

I am a regular Starbucks customer usually always go to the one located in Crown Plaza Gaithersburg in Maryland. This location is a great one but it is so uncomfortable to sit inside during winter since the manager of this location keeps the inside always super cold. It seems that when the manager is not working at any given day, it feels warmer inside the store. The issue is not the doors opening and closing, it is mostly the heat is almost absent.

Also he blast the music in this store to a point where I can't hear what I am saying while communicating with friends.

We are currently staying in Las Vegas caesar palace on 2/16/2022. We got a very bad customer service which the employees ( young female and male ) threaten us and refused to take us an order about 9:42-9:52pm. In my life never happened like this, he made me feel scare and nervous and I cried afterwards and I could not sleep and kept thinking about their bad attitude.

We could not find out the girl and guy’s names because we were threaten by the young guy which he said if we don’t leave then he would call the security!!?????? What did we do wrong??? We just wanted to get our drink before store closed which he told us store close at 10pm. At that moment , he still have enough time to get us a simple drink or just sell us a bottle water. But he was not going to made us a drink even though we…

My complaint is that because my I phone is only a six, I can’t have a Starbucks app, that means no using the app to earn free drinks. I did Receive my money that was left, but lost my stars. Why did you do this?

I am a regular customer but I work shifts that I can't actually physically go to store myself so yesterday, I ordered a Starbucks and asked my friend to pick it up. Instead of going to the Starbucks that I ordered it in, my friend went in and picked it up from Starbucks next door and he paid for it kinda confused as to why I didn't pay yet. When I found out what happened I politely asked the original Starbucks location to cancel the order as we had a misunderstanding and I will continue to order from their store in the future. however, the person on shift was like we can't refund you. we can not help you if you placed an order and can't pick it up.

I felt very disgusted with their service. if someone comes in regularly the least you can do is have exceptions for that relationship we have…

I recently went to the Starbucks in the Safeway supermarket in Salinas, CA located at 1546 N Main St. The new valentine's day tumblers had just been put out and customers were starting to purchase them. I am a collector and I absolutely love these cups and usually go out on release dates trying to get one of each for my collection when possible.

I heard one of the employees arguing with a customer who had grabbed quite a few tumblers to purchase. The barista, not sure if she was the manager or not, was yelling/telling the customer that she could not purchase more than 2 tumblers.

The customer became upset and purchased them anyway. I had grabbed 4, one of each style/color and got in line to pay. The employee then started yelling at customers that were in line to purchase tumblers,…

Several times now I go into the Starbucks where I live in Gainesville, Texas store number 2919. I order a vinti pink drink and I prefer sweet cream cold foam shaken into it. I always get charged the extra $1 for the sweet cream but they never add it.

It’s just a plain pink drink. Then they are very rude when I bring it to their attention. This has happened several times and they always mess it up. I decided to change my order because I guess that’s just too hard for them to figure out and they get that wrong too.

Also the wait is always 20+ minutes.

I ordered a dopio with steamed cream, and 4 sugar. I had a ci g abetted in my right hand, wasn't even smoking it, and the guy at the window says no smoking in drive thru. I said, I'm in my own car.

He shuts window, say something to girl making my coffee, then gives me my coffee. No cream,no sugar. I gave to wait in line again, and when I get there, some big girl with short hair is there with my newcup I hand her the wrong one, and she says, I can't take that, here's your coffee, no smoking in d/t, can't you read the sign? And shuts window. Really rude!!

If this was the starbucks, and this crew ran it. They would not be where they are today!!!

Tatum & Bell, phx. Drive thru, ordered dopio,stmd cream,4 sugar like always. I have a lit cigarette in right hand. Not smoking it. Guy says "no smoking in drive thru. Me: I'm in my own car. I get a dirty look, he say something to girl making my coffee,grabs cup and gives it to me. No cream,no sugar. I go back around.

At window big girl short hair. I hand her my cup. " slams window. Her tone,loud, and very rude. If 1st SB had this crew,company would of failed.

Tatum & Bell, phx. Drive thru, ordered dopio,stmd cream,4 sugar like always. I have a lit cigarette in right hand. Not smoking it. Guy says "no smoking in drive thru. Me: I'm in my own car. I get a dirty look, he say something to girl making my coffee,grabs cup and gives it to me. No cream,no sugar. I go back around.

At window big girl short hair. I hand her my cup. " slams window. Her tone,loud, and very rude. If 1st SB had this crew,company would of failed.

Tatum & Bell, phx. Drive thru, ordered dopio,stmd cream,4 sugar like always. I have a lit cigarette in right hand. Not smoking it. Guy says "no smoking in drive thru. Me: I'm in my own car. I get a dirty look, he say something to girl making my coffee,grabs cup and gives it to me. No cream,no sugar. I go back around.

At window big girl short hair. I hand her my cup. " slams window. Her tone,loud, and very rude. If 1st SB had this crew,company would of failed.

I have been going to Starbucks for over 40 years in Southern California and I never heard of this excuse. Today, December 12, 2021, I went to the above named Starbucks to order a Grande Pike and was told I could not order this drink because the machines are broke, but, I could order a more expensive drink. This is unheard of since they usually have more than one drip machine. I left because I felt this is some kind of scam.

Daniel Rolf

3/4 full grande and no napkins, no stops, and no straws! Unacceptable. This is twice now!

Waited 10 minutes in line, got the window and the drink wasn't quite ready.

However when I got it, it didn't taste correct at all, it tasted watered down, maybe too much ice or milk? It also didn't seem to have any carmel flavoring and they didn't put carmel crunch topping at all when I asked for extra.

They also double cupped it so the bottom cup came off and liquid was i between so it got everything sticky. Awful experience

Hi there, two days in a row!!! My husband bought coffees on Saturday 11/16/21 and Sunday 11/7/21. Both times him and I had an accident! The lids popped up and coffee spilled on my husband burning him on both mornings!

Today Sunday it happened to me as well! Today I decided to check your cups and lids. Both cups from today were a bit smashed from the inside. In my opinion, That is what caused the lid Not to seal correctly!

My cars Florr mat got coffee and on my seat and middle counsel as well. This is not acceptable! Specially on both DAYS back to back! I have proof and I have the receipts for both purchases. My husband’s Starbucks card and the purchase for Yesterday and Today are shown on these attachments.

My name is Alma Grajeda I am the wife of Víctor Mojica card holder. com (562)…

The Starbucks on Nashua rd in Derry New Hampshire is suppose to be open at 530 am . I was just there with a number of people and the employees are sending all customers away telling us to come back at 830 ?

Not even giving us reading why ? Some guy ordered via his phone app and they won’t give him his order ? What kind of facility is this ? The worse Starbucks I have ever encountered

Went into the store and got greeted, we'll be right with you. So we waited, and waited. Watching a total of about 6 workers working on what I assume to be drive thru orders. No one else but my family was in the store.

From a customer's point of view why is it that 1 employee can't help us, the customer who has been waiting in the store for awhile now. NOT a good customer experience. Only when we get fed up from waiting and start to leave the store someone says you ready we can help you. When we ready??

Hello, we were waiting and ready for awhile. Customers walking out the store upset, POOR customer service!!!! That experience left a bad taste in my mouth. Usually, employees ar Starbucks are ready to serve customers. And that's how it should be in customer service.

I will never go to…

I'd like to express my disappointment regarding my last visit to Starbucks' branch which is located on the opposite side of the main gate of the University of Jordan. I get my coffee there all the time and most of the staff actually recognize me whenever I go and they're usually very nice until last Thursday 21/10/2021 at 8 am, there were two staff members one of which was a girl who made terrible comments on my shoes with "her friend who didn't work there" and

I was the only customer sitting there at the time and they were looking at my shoes and making fun of me for choosing them as they weren't "university appropriate" according to them but they worded their unwanted opinion in a bullying way.

I disregarded it at the time because I didn't want to make a scene and I was busy rehearsing…

Unfortunately I received a tall cup of soy milk with the faintest hint of espresso. This happens repeatedly at various different locations. I had already walked several blocks and took train before I realized I was carrying a cup of soy milk.

50 for soy milk is ridiculous.