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State Farm

3.0
241 complaints

Address

One State Farm Plaza , Bloomington, IL, 61710

State Farm customers report widespread frustration with unresponsive agents who fail to return calls, significant delays in claim processing (often lasting months), and disputes over inadequate claim payouts. Additional complaints include billing errors, policy cancellations without notice, and unprofessional behavior from staff members.

Common Issues

40% (76)
no return callscan't reach agentleft messages
30% (57)
claim deniedwaiting monthsno payment
20% (38)
insufficient paymentlowball offertotal loss dispute
15% (29)
incorrect billingunauthorized chargespolicy cancelled
15% (29)
rudeunprofessionaldisrespectful

Complaints

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Michele Liebau

Feb 15, 2018
0

I called roadside assistant around 9pm because my car broke down. When I originally called my ETA was 80min, got several calls that Elite tow services were on the way. After 2hours no tow truck ever came, so I called back roadside assistants to see where the truck was.

I was told they would be 20 more min. Then another 40 min went by and I called back to be told 20 more minutes he was dropping another car off that was on the truck as we spoke. So another 30 min went by called back still dropping car off another 20 min this went on for hours.

3 different Supervisors called saying I should have never been told that many times 20 more minutes and filed a complaint against Elite Towing services. Then one of the supervisors told me she was getting another company and whoever was there first…

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Brenda bell

Feb 15, 2018
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I was in an accident over 3 months ago I been trying to get my vehicle fix the person hit me from behind is also a state farm customer OK I went had my estimated state farm refuse to pay for my vehicle to get fix my vehicle been in the body shop for 2 week waiting for a adjuster to come out an inspect the car . state farm gave me 1500 it is not enough to fix my vehicle my frame is bend bad .today makes two weeks adjuster having came yet.

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Susan Morris

Feb 14, 2018
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Car broke down next to highway. First day above zero temp in a month. It is COLD. This is Wisconsin, not Arizona. Called State Farm and was told tow truck in an hour. An HOUR 15 MINUTES later tow driver calls to say "he can't make it". Call State Farm again and they said they would get someone else. NO ONE called. TWO AND A HALF HOURS LATER I CALL AGAIN. This time the tow will be there in an hour. REALLY???? Wait for 3.5 hours??? In the dark waiting for single digit temperatures??? NO you do NOT understand. You say you do but really you DO NOT.

I crawled the car home. If it broke down again on the way I thought I could be close enough to walk home and ditch the car. THE CAR IS STILL NOT AT THE DEALER WHERE I CAN GET IT FIXED.

I PAY for emergency service. What am I paying for????????????…

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Maureen Erickson

Feb 3, 2018
0

The 2 times we have needed help from them *after paying insurances for over 45 years, they ripped us off completely...we may as well have self-insured as we would have come out ahead. They are a joke.

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Miriam Butler

Jan 30, 2018
0

Forty five year customers with no claims or tickets until hurricane Irma. Five months after hurricane still haggling with them to settle claim losses. they have an army of unskilled, unprofessional personnel incapable of solutions. An adjuster has never been assigned nor did one come onsite to observe damages.

The agent's office is equally ineffective. They are on the ready to sell you products but not help you with claims. They mishandled my losses and expect me to pay premiums on a non-existent vehicle in order to keep the policy until I can replace the total loss vehicles. Extortion anyone?

only allowed to deal with staff. Our business with State Farm includes insuring five vehicles and a house. Once our business is done, I am moving on. Don't be fooled. They might have been the best…

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wieslawa balzac

Jan 22, 2018
0

2015 i was in accident Michigan state CLAIM #3003921086 -1-6 Bristol West Insurance group 2016 insurance paid sattelment was paid to city of Battle Creek This money was invest to drugs .all documents and adder Please correct FRAUD ON THIS CLAIM BY CITY AND DRUGS DEALERS PLEASE CONTACT ME IS VERY NESSESCERY TO CORRECT FRAUD I AM VICTOME OF THIS FRAUD

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Steve Raffaelli

Jan 20, 2018
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Good afternoon, I am the son of Raymond Raffaelli. He has just been notified from his agent that his home owners insurance is being canceled at the end of February. This all stems from him filing a claim due to the fact that the retirement home he was staying in burned to the ground in the Santa Rosa fires.

Him and my mom have been with this agent and company ever since I was a child. (I am now 56) I think that they changed for a year or two when they were persuaded by AARP. He lost everything in this fire including all of his worldly possessions as well as anything that was my moms who past away in 2017.

It has been hard enough to loss my mom as well as his new place of residence. He has since moved up to the Roseville area to a new retirement community. He still owns a house in Santa…

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Amanda Mary Rogner

Jan 20, 2018
0

My car was stolen State Farm was supposed to be there to help they made everything so much more difficult than what it was they recovered my car but still it was not towed from the location they found it for more than 20 days finally the police department had to tow it because State Farms insurance or tow trucks would not come get the vehicle which made me have to pay out-of-pocket for a rental car because you only have 20 days or approximately $750 at $25 a day for the rental car and

after that it's up to you to pay every day on your own and if they would have towed the car immediately after finding it I would not have had a $700 car rental bill. I repeatedly called everyday asking them to please tow the car to the lot so an adjuster could come out and total the damages and the car could…

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Dr. Michael Stafford

Jan 17, 2018
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I have had a policy for my doctors office at 6626 (rental) & 6628 La Jolla Blvd in La Jolla, CA along with another property at 361 Kolmat street at the same location. I have owned this property for 40 years and have never made a claim.

I retired from practice and in the process of converting the unit into a residence. I contacted the office of Terry Hudkins specifically Carola when my policy became due in November of 17. She stated to pay $500 and that she will adjust my policy from a doctors office to a residence.

Today I got a check back from State Farm and they stated my policy was canceled. This is totally unacceptable treatment. I will never ever deal with Terry Hudkins office again and feel he should be reprimanded for his unprofessionalism and the way he represents your company.

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Nicholas Maravich

Jan 3, 2018
0

We have been a loyal State Farm customer [Renters, Auto, and Homeowner] for the past 30 yrs. I have a situation that I am hoping you can remedy. For the background, I contacted my State Farm Agent concerning possible hailstone damage to my roof.

We live in a cul-de-sac and the homes on both sides of us hailstone damage to their roofs and sidings. ] Other homes in the cul-de-sac, as well as homes in the immediate vicinity, also had hailstone damage to their roofs and siding.

Knowing this we had an independent roofing company inspected our roof and said he had hail damage to our roof. I contacted our State Farm agent and they sent someone to inspect our roof. We were told that we DID NOT have hailstone damage to our roof. I find it…

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daniel jimenez

Dec 13, 2017
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My roof and wood fence were damaged during Hurricane Harvey this past August. A State Farm adjustor was sent out September 2017 to inspect the damages to my property. I along with a roofing contractor were to meet the adjustor at 230 pm to go over the damages and observe the inspection.

I received a call at 1000 am from the adjustor telling me he had already went to my residence as he had a cancelation to his schedule. The adjustor told me damages to my property: food spoilage, wooden fence and roof were at about $3000 dollars.

This was well below my windstorm deductible. The adjustor was rude when I asked why he did not wait for me and the roofing contractor to be there during his inspection. The State Farm adjustor assured me that my roof was only slightly damaged requiring a few…

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Emile Russell

Dec 11, 2017
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I have had state farm going on 3 years now I was told awhile back that my life insurance will b over a 100. lime it used to b plus my insu rance but I have to come in the office to cancel I explained to the lady I can't get up there can yall please mail it anyway I get a call saying my life insurance didn't go through OK y did u run it when I was told it wouldn't b charged anymore I don't want yall services at all any life auto none so

y am I m being charged I am disable I'm on a fixed income n barely make it n u going to charge me when I told u I don't want u anymore n I explain I'm disabled n it's hard to get out there being I don't drive out of my parish so I would like this settle cause I can't afford it n yall lied to me n if it can't I will b more than happy to contact the media my…

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O.J.Hamilton

Dec 7, 2017
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I contacted State Farm and advised them to STOP the auto withdraw from my account for the months of October through December 2017 as the payment was being sent via US mail. They complied for October and November, however in December they automatically took the money from my account plus an extra $200 dollars.

I called my agent Ryan Whiting and advised him the check had been sent and he needed to refund my account. He advised this would take several days. I advised him due to HIS error my account was now overdrawn.

I then questioned him as to the increase. I was advised he had canceled the insurance on my 2008 truck due to 2 NON AT FAULT accidents, one of which I was backed into in a parking lot. I had been advised by Whiting my vehicle would be insured until March 20th 2018.

He advised…

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Ashlee Tave

Dec 6, 2017
0

October 28th- Incident with my car occurred October 29th – Filed claim through my State Farm App October 30th – Received phone call from Monica to obtain more details regarding my claim. My scheduled did not fit the schedule of the State Farm approved body shops for me to bring my car to for the assessment.

Monice arranged for an adjuster to meet me at my body shop. It was scheduled for Thursday November 2nd at 4pm. November 2nd – I arrived at the body shop around 3:45. At about 4:15, I called State Farm because no one showed up.

The person I spoke with claimed that, State Farm does not schedule appointments for adjusters to come out. I then spoke with a manager named Rob who said the same thing. I told him to pull the recorded call because he will very clearly hear Monica schedule an…

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Amy L. Brown

Nov 20, 2017
0

My daughters car was rear-end on October 7, 2017 in Marion, Ohio. The girl that was driving the car has State Farm Insurance. No one has called me from State Farm. On November 16, Herbs Grahams collision repairs called and stated that State Farm refused to pay for the entire replacement of the bumper to my daughters car.

None of which I had been informed by State Farm. Herb's gave me a number to call SFI. I called and was connected to a very rude man. The representative stated that they would not pay due to prior damage and there was red paint on it.

I have pictures of the accident right after it happened and before the cars were removed. There was NO red paint on the car. The rear end accident caused the damage to the car - it had NEVER been rear-ended before.

In trying to explain this…

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jdugan0001@mail.com

Nov 1, 2017
0

Rudest most unprofessional experience ever but I guess that's the privilege of being the local state farm office owner's son. Have been sorting through painful death of my brother in August. Was having a very unpleasant conversation in which Craig Baxter (son of Baxter Griffith), was rude and I finally confronted his attitude, and he told me he was quite annoyed as he had already spoken with my sister a few times.

I said sorry we are disorganized but death is messy and I wasn't being high maintenance. and even though he spoke to my sister, we have a ton of stuff to do with this estate and I am paying the bills).

I told him I was disappointed in his tone, which at best was cavalier and lacking any empathy or any real interest in helping. I was going to pay for my deceased brother's…

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ashley stokesberry

Oct 6, 2017
0

Accepted liabilty and claim , towed from my property, set up claim assigned rental and medical claim came back 3 weeks later once car 50 percent complete stated sorry adjuster made an error we are not going to cover this any longer because vehicle our driver was driving wasnt covered under their policy however they knew everything about this vehicle from begining evan that it waa rented and from where.

Bill summers is the manager claims he has noone over him to speak with and to just file with my insurance, no sir this is on your company. You accepted liability you need to cover it.

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Angel Tunstall

Oct 3, 2017
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Hello, My name is Angel Tunstall - Policy # of your insured driver is 3114012. My claim # is 041211D99. Police Report # is WC1723906. State Farm Specialist assigned to me is Rob Chase. Please be advised that I am in the process of filing a formal complaint with NAIC and sending a formal letter to State Farm's CEO Mr.

Michael Tipsord if a reasonable resolution has not been reached soon . I was hit by one of your insurers. The police report proves she was a fault. The first call I made to State Farm, the CSR agent was very polite and kind.

I wish I would've taken names but the last 2 agents were very rude to me. A guy that I spoke with twice stands out because he was very quick and abrupt with his words, snappy type of speech. I worked in customer service so I am very aware of how I'm…

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Charlinda

Oct 2, 2017
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Call the office to down grade my policy , told me she would call me back... and explain .. call back with same policy and was not trying to take anything off. This happen 2 times. I cannot see my policy online...

raise my policy by 10$ ... did not give me any information in the mail on this ... poor service ... no stars from me !!!

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Donald Graham

Oct 2, 2017
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I have been with State Farm for 39 years. I like State Farm. I do not like the commercials now that have Aaron Rodgers in them. He is against standing for the National Anthem. His views are not consistent with the majority of America.

Please remove Aaron Rodgers from these commercials. It disgust me knowing that State Farm is giving him endorsements for these commercials. Please don't start losing customers because of this. The time is now Thanks, Donald Graham

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Cassandra Freeman

Sep 21, 2017
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I had my 2008 BMW 3 serviced at certified BMW service location and found they had stolen significant parts from my vehicle that devalued the car. I have tried to get a State Farm representative to assist me with the claim, but I have been given every excuse under the sun as to why they won't send an adjuster out to even look at the car.

First they said it wasn't covered under my policy, then they said I needed to send before and after pictures which I produced. They then said they couldn't tell if the pictures displayed any evidence. They then told me that based on pictures they couldn't see any difference.

This would all be solved if they simply sent an adjuster out to look at the car. They have obviously decided they will not pay the claim and are blowing me off. I have been paying…

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Dana Christian

Sep 18, 2017
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I have been a client for 15 years. I have 4 policies 2 car 1 renters insurance 1 salon liability policy. My apartment got flooded and lost everything but the clothes on my back. Renters covers nothing. My salon has liability insurance and it's in a Senior living complex they flooded evacuated all residents i am not working for month.

I am covered for lost wages under policyThe power was off for 5 days and gas is off till kitchen rebuilt. Latrice from Georgia the claims adjuster calls me a fraud and said too bad you get nothing. I would tell ya'll to shove it and find a new insurance company but Megan my agent has been caring and kind.

You need to Fire Latrice for being a Mean Hateful Bully unless you condon that behavior especially after the Hell I've been through. Dana Christian

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Deanna L. Christiansen

Sep 8, 2017
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On 7/29/17 I cancelled my policy in writing with Anthony Anderson's office due to being misquoted on what my car insurance and renters insurance would be, as of 8/29/17 due to Mr. Anderson's office not cancelling my policy they continued to take funds fraudulently out of my account, causing an negative balance in my account and creating overdraft fees.

After hearing several lies from the office manager I still have not been compensated for everything. I have had to put a lot of time and effort into this issue because State Farm's office could not be honest about anything from the misquoting to playing games with my money.

I am very disappointed that a reputable company can not find more knowledgeable honest people to work for them. Which I have several emails on the time I spent…

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Martha Hooker

Sep 6, 2017
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I have gone to the State farm office on Meadow St. Y, to pay my car insurance every month, but now for the last two months there never opened except every once in awhile with no office hours on the door any more.

We tried going to another State Farm further from me, but I was informed they couldn't take my payment and that I could only go to the office where I received my car insurance to make my payment. Never ever have I heard anything like this before!

What is going on with the State Farm office on Meadow St. because everyone is talking about it and know one has an answer. It is so rude not letting anyone know and all my family and friends could not understand why I couldn't pay my bill at a different State Farm where they were opened. What is going on!

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CHESLE LOVINS

Sep 6, 2017
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17. The TNM towing company said they would be there at 4:24 pm. I tracked them on the website ( map ). I was waiting at the vehicle when they were 4 minutes away. Then the web tracker said he was no longer in route and not on the map.

I waited another hour and called them. They said they were stuck in traffic because of accidents. I waited another hour and called and they said that they were on the way. They arrived over 2 hours late. This type of service is unexceptionable.

I want a full refund of my tow. Thanks Chesle

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Melvin Brown

Sep 5, 2017
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I have 3 cars covered by State Farm one was a 2005 Honda Accord I sold it and purchase another car 2013 Honda Accord called to get coverage on the car Ohio law requires you must have insurance before you drive a car off the lot. I had the the car for 2 years paid insurance for 2 years until I needed roadside assistance and found out the 2013 Accord was not insured I was left out neglected denied reimbursement for a tow and

no financial discount rate provided or offered like good neighbor you guys weren't there. I paid insurance on a car I didn't own and I'm thankful I didn't have an accident I know for certain that I would have been ignored.

Just looking for this Company to Care like they advertise I'm very disappointed with how this situation was handled!!!!

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Shalonda Lee

Aug 30, 2017
0

My claim# is 420639B56. 22. When I did not received the payment that was owed to me, I resubmitted a request / reminder on 7/24/17. As of 8/30/17, I still have not received my money. 22. This check should be sent to my address which is 4915 W Hedgewall Circle, Memphis, TN 38141.

I don't appreciate being given the run around about an agreement that was made with your company. Enough time has passed for me to have received funds. I'm asking that someone in your office confirm and respond when I should expect my money.

I called several times leaving messages for adjuster to call me and I've been unsuccessful in reaching her. This is not how business should be handled.

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Debbi Daniello

Aug 15, 2017
0

I am appalled!! with the SAME agent owned office. The last 5 years has been just auto. Last 6 mos renewal the premium rate changed 3 times!!!! sometimes going from $20-$60 in a month??? I am sure the ICC doesnt know they play these games When I would get a increase notice I would attempt to call my 30 year State Farm agent office & either nobidy would get back 2 me OR they really couldnt answer my q's on why I was getting increased in the middle of a 6 mo renewal??? Double talk!!!

Now I ask are they smoking sonwthing??? maybe they get away w/gouging young people but thos older lady is telling them to stick it where the sun dont shine!!!!!!!!

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Lori Fleming

Aug 10, 2017
0

I first started with insurance through state farm in salisbury md it was great then i moved to delaware and transferred to the Eric Kline office in seaford and ever since our bills have been screwed up they are still sending separate bills even though we are married and found out in July that I was going to lose insurance becAuse of a ticket I forgot about in 2015 but dmv said my license had been suspended since May 12 so

why did state farm not notify me sooner so I paid the fine and went to state farm to let them know so they could fix and not lose my insurance she called someone and told me to call back the very next day to make sure it was taken care of called next day and she said she forgot to call so she said give her a few minutes so

she could call and never heard anything the…

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Douglas Wright

Apr 1, 2017
0

Approximately 2-weeks ago, 3/20/17, my wife and I were mailed a letter, indicating that my insurance rates on my 2016 Nissan Frontier were going to be increased. No reason was given for this rate increase. I have a perfect driving record with this vehicle ,not even a traffic ticket.

When my wife e-mailed StateFarm agent, Kirk Goodnight's office,the reason given for the rate increase was that I was over the low mileage discount. This was an out and out lie. When she asked them how they knew the mileage on the truck, they claimed that a third party had told them the mileage,another lie.

I am still way below the 7,500 miles per year to qualify for this discount. When Kirk's office was notified of this they finally said,okay we will not raise your rates on this vehicle at this time. What…

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Liudmila Saparaeva

Nov 22, 2016
0

I was a loyal customer for over 8 years, last half a year was a hell: terrible customer service, lost paperwork, pointing fingers to another departments for not doing a good job, stating that the billing department and the offices do not work well together, etc. My monthly payments went up literally every month with no explanation : one month $120, next $150, then $180, then $286. I got sick of it and cancelled my car insurance policy. However, two months after they went to my account and stole $567.

They stole my money. When I emailed the office I was told that the billing department is 2 states away and that it takes for a while to get information that the policy is cancelled. How is it my problem? it looks like this company became a big scam providing exceptional fraud service instead…

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Steven lawtence

Nov 18, 2016
0

I pay my auto insurance in person with cash. I'm not interested in any other method. State farm insurance office in Tillamook, Oregon is often closed during business hours. So far, I have made several attempts to make a payment on 11/17/16 and 11/18/16 both attempts were met with locked doors and lights out. m. m. m.

I don't know how long there lunches are or there so called weekly meetings but I've had enough of this nonsense and am switching providers. Says on the ver same door "open 9-5 Monday thru Friday"i. And that is what it should be. Goodbye state farm.

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Ricardo Hernandez

Oct 31, 2016
0

That regarding about claim #05-979-M-79. The claims specialist State Farm corporate assigned to me, Ashley is not a professional on her duties and always gives me excuses. I am tired of getting the run around and feel sorry for this company.

They are losing good customers.

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Donna Young

Oct 28, 2016
0

On 10/12/2016, your insured crashed into my privacy fence. I called the Claims center as informed and provided extensive information to a representative, Meckus. After which, I was sent a claim assign via my email address and assigned a Claim associate, Jody Maze. I then called requesting to speak with Jody Maze; however, Lori Albright answered and stated that she could help me. It wasn't until this time that I learned that I needed to provide an estimate of damages to my fence and pictures if I posed them. Additionally, I asked Lori to send via email what was requested of me (see below).

Per our conversation if you would choose a place to repair your fence and submit an invoice/bill to State Farm for review and payment. If you have photos of the damaged fence that would also be…

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Delores Thomas

Sep 30, 2016
0

On Sunday, 9/25/16 I discovered my carpet in one bedroom was wet. I saw my water meter spinning and turned off all water to my house. On Monday, 9/27 I called my local agent, who responded immediately and told me how to file a claim that morning . However all Claims Agents are pooled in Bloomington, IL. It wasn't until Tuesday that Mr. Gordon returned my call. Due to a terminally ill brother & sister, I missed his call but returned it to him within an hour. In the meantime, my local SF agent and my plumber tried to reach Mr. Gordon and only got voicemail like I did.

State Farm did not return any of our calls until Wed. 9/29! All this time I am completely without water and cannot begin a claim. My local SF agent was fantastic! Because we couldn't reach Mr. Gordon, he gave the plumber…

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jesse major

Sep 22, 2016
0

The claim I put in was not investigated very well. The driver under state farm was speeding the day he hit my dog. I feel it was my fault as well as his and that's why I only ask for half the vet bill.

I called the state farm office who represents the driver and I was not very happy with the investigation. The person I talked to said she didn't even ask him if he was speeding.

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Dana Chapman

Sep 21, 2016
0

I am suppose to be dealing with my State Farm agent. I called 3 different times after September 9, 2016 to be sure a fax I sent her went thru, each time I spoke to someone different. The one name I remember was Rhonda not the one I wanted, they each assured me the fax had come in.

Then today (Sep 20, 2016) I get a letter by e-mail saying it was not there. Time to take my complaint to the head office maybe?

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bret ashworth

Aug 19, 2016
0

I am a public adjuster in Texas and it has come to my attention that State Farm is paying overhead and profit on some claims and others that are exactly the same. A formal complaint has been filed with the Texas Governors office and a complaint with the TDI. Either this gets fixed or all claims I deal with will be turned over to Attorneys and filed upon or they will all go to appraisal.

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Jason Byrd

Aug 7, 2016
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I was dropped for making 4 claims in 6 years. Admittedly the first 2 were totally legitimate. The third was because THEIR adjuster inspected my roof & caused multiple damages. They deemed my roof fine but it was in such fragile shape that a 90 pound girl cause multiple leaks walking around on it.

This "claim" was their fault entirely. The 4th claim was a busted water pipe that I was able to have fixed very reasonably and I cancelled the claim within a couple of hours. The agent said he couldn't do anything yet when I called their 800 number they said it was his call.

Anyway this isn't the way to treat a 19 year customer.

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Chelsea Malone

Jul 26, 2016
0

I originally cancelled my policies because my premiums would never stay the same, they would jump 20-30 dollars at a time. I finally got tired of them saying they couldn't do anything and cancelled my policies. Well after I had cancelled the policies they still drafted my account for $197 and I only got refunded $77.

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kent moon

Jul 20, 2016
0

Neighbors car jumped out of gear and rolled into my house. Tried to file damage with two contractors, estimated between 4,500 to 5,300 dollars so state farm sends out a team from their fire damage department? After measuring every room in my house (the damage was to a front porch and external and internal wall).

They called back with a offer of 1,600 dollars. I cant even get a contractor to show up for that amount. Now I am having to file it under my home owners policy with a 1,000 dollar deductible. V. at the time.

I have been with State farm for over thirty years with my autos and twenty years with homeowners. When this is all settled and done I think I will tell them to be a good neighbor and stay the hell over there.

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Willam Congero

Jul 6, 2016
0

My agent is Curt Smith of the State Farm office in Bloomfield, CT. I have been with State Farm for about 10 years. I currently insure five cars and two houses with State Farm. I am writing to express my dissatisfaction with treatment I received from Curt Smith.

I have two issues: the first concerns an incident in his office on June 20, 2016 ( see emails below for specifics), and the second is Mr. Smith's failure to provide me with copies of my insurance policies. I requested these materials, in writing, on two separate occasions and Mr.

Smith has yet to respond (see emails below for specifics). All my premiums are current and I feel I have a right to copies of policies that I pay for. I am requesting that you take whatever action necessary to get the requested information mailed to me…

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Maricela Olvera

Jun 13, 2016
0

The worst experience ever. I joined State Farm in October of 2014, the agent offered me a 2 dollar offer to start and that was going to cover the first 19 days. After two years when I decided to cancelled the policy due to a ridiculous increase of my insurance of almost 100% after one minor accident, I pay my last bill during the first two days and

expect to get my reimbursement but to my surprise they gave me 208 out of 436 when I called them to ask the reason to received only 28 I was notified that I had to pay the first 19 days of the month stating that I had always pay my bill late. When I told them about the two dollars offer that I received from the agent, they just laughed and said well we just help you and allowed you to be late every month and refused to gave me my reimbursement…

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Kathleen Ashton

Jun 9, 2016
0

While at work I called agent Jim Parker's office. I asked for Linda; a person named Robin asked my name and then stated she was not there. I asked for LaSandra; and she again asked my name. At that time I was receiving a fire call and had to hang up. Today I called again and voice mail picked up and stated all lines were busy; leave name and number. I asked for Linda to return my call and left my name and number. Later my office phone rang and the woman said her name was Robin from State Farm. I asked for Linda and she said Linda was no longer there and hung up. I waited for a return call thinking a disconnection had happened. I was entering a fire report in the computer and when finished I decided to call the Customer Service for State Farm.

I called 800.782.8332 and talked to a woman…

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Pam Bredeen

May 19, 2016
0

While shopping for insurance, I spoke to a State Farm representative that quoted me approximately a $130/month policy for my auto and renters insurance. Within 2 weeks, I got a letter from State Farm stating they were cancelling my policy, because of MY lack of disclosure of an accident. Which WAS discussed during this call, as State Farm paid the accident. After finally reaching an Agent, and was informed the representatives didn't handle the quote correctly, and the Agent would look into the situation. After a number of days, I was forced to call the Agent back to find out some kind of resolution. The Agent at that time informed me a policy would be about $134/month. Ok that's fine, what's a few more dollars.

The very next day, the same Agent called me to say this policy was now going…

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Richard Hickman Jr.

May 9, 2016
0

I have been a customer for several years. I have a motorcycle policy with you and now an auto policy. My agent is Jaime Puentes. They were unable to do as expected for me. Due to inadequate processes. I was near cancellation and lapse in coverage.

I called another agent and they were able to help in some degree. But due to the Puentes office and games they played with transferring my policy. The new agent could only do so much. This has been the most ridiculous situation with insurance I have ever had!! Hands down!!

If you want any further information about this atrocity! Please feel free to contact me either by email or phone.

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Linda

Apr 27, 2016
0

I was in an accident on April 18, 2016. I filed a claim rite away. The next day, I got a call from my agent. Saying there was nothing they could do for me since I only had liability. I Said, what. I should have full coverage. She said, no you don't. I said, I called you when I bought my car, in December of 2014 and told one of State Farms agents. That I bought a new car and told them who was financing it. And that I needed full coverage, cause im making payments on it. I even sent the financing company my ins info on a form. I was told to fax or mail to them. I did my job.

I just assumed the financing company and my ins agent. Did their job. This is ridiculous . Now I cant afford to get my car fixed. When I told them I called right away and changed everything my agent said, its my word…

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Richard Wagner

Apr 25, 2016
0

My claim # is 538L08299. My BMW was totaled in the Houston floods of 4/18/2016. Flood water was pulled into the air intake which "hydro-locked" the engine (I have been told this by 3 different BMW dealership service department managers). This apparently results in a ruined engine and the vehicle is totaled. I had the car towed to a nearby garage that works frequently with State Farm adjusters. Their is a State Farm approved mechanic there who can examine your vehicle, this helps speed up the process for the adjuster when they arrive to inspect the vehicle. The mechanic has informed me that the engine is in fact flooded out and I likely have a "blown head gasket".

As of today, 4/25/2016, no one from State Farm has arrived to inspect the vehicle. I was told to "wait in line like everyone…

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Joseph cooper

Apr 10, 2016
0

00 on the spot. They accepted my payment. A month later, they reject me as a customer, because of an investigation of some sought. 00. All I'm asking is for the balance. I have proof that they accepted my payment.

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Robyn Casj

Apr 4, 2016
0

On Feb 24,2016 central Va suffered a tornado. I was one of the lucky ones but I did have some roof damage. I have been a costumer for almost 30 yrs and never had a homeowner claim. Its been almost 6 weeks later and I'm still waiting. I did have 1 adjuster come out and took look at the damage. When he was there he told me he thought I called just replace some of the shingles maybe a 100 or more? I told him I didn't want a mix match roof...he told me don't worry people don't look up.

The storm took my ridge cap off...he told me i didn't need one of those anyway. It was on my roof before...then why I'm I paying insurance on it. Then when they called my son was having surgery and didn't answer the phone, they close my claim. This has happened to me 3 times. It is very frustrating. I am still…

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