Susan
Spiro OK SUBWAY … I called to place a pick up order.. told man I have coupons. He was rude. He said I have to come in the store to make pickup orders . He hung up on me. Now no answer at the store. 2:50 pm. August 31, Thursday.
Subway customers report widespread issues with franchises refusing to honor corporate coupons and promotions, creating significant frustration. Rude and dismissive employee behavior is the most frequent complaint, often combined with order errors, inadequate meat portions, and poor inventory management. Service quality appears highly inconsistent across locations.
Common Issues
Spiro OK SUBWAY … I called to place a pick up order.. told man I have coupons. He was rude. He said I have to come in the store to make pickup orders . He hung up on me. Now no answer at the store. 2:50 pm. August 31, Thursday.
They will not accept your coupon from your App. I showed them your App. 99 , but they said they will not accept that. The address and phone of that restaurant is below , 27984 Seco Canyon Rd. Suite 302 Santa Clarita California 91350 Phone 661 263 9973 , the.
Manager 's name is Marvi. My name is Zahid Ali and my phone number is 949 344 1372
I placed an online order and my boyfriend was there placing an order in person. We were never greeted the guy working was making online orders. The other worker who I assume was the manager an older lady. With short white hair.
Was too busy cutting deli meat and not even attempting to help us when she saw the other worker busy making sandwiches. this is horrible customer service. Please retrain your manager on customer service. We waited 20 minutes in line before we were even asked what we wanted. This is unacceptable.
I’ve never experienced this at any subway. And I eat there a lot.
Placed a online order went an picked it up when I got home I seen my order was messed up so I called the guy answered an I told him there was no cheese on my pizza sub he told me he watched his co worker fix it an it had cheese I told him the sub had no cheese againan he argued with me so I asked for his name an he hung up on me so I called back an he answered an I said really urmot gonna give me ur name an he said no cause I was being rude which I wasn't an he hung up again that's poor customer service an the Gus working over there are very rude I will not be ordering food from there anymore this is insane to be treated this way an I spent my hard earned money on this shit that wasn't right so make it right.
Didn't get complete order and have been trying to call store for 4 hours and it states that mailbox is full. No one answer .
We went into our neighborhood Subway the other day and asked if they took the coupons that are sent in the mail every month and the girl behind the counter stated "THE MANAGER IS NOT ACCEPTING COUPONS ANY LONGER, HE SAYS THEY GET TOO MANY AND JUST CAN'T BOTHER WITH THEM ANYMORE".
Needless to say, we were not happy with his answer and walked out without ordering. The location of this store is: 10350 North McCarran Blvd. in Reno Nevada 89523. This is not the first time we have been told that they did not accept coupons.
The first time, we had already ordered our sandwiches, so we did pay for them reluctantly. Another time we went in with coupons and they accepted them. I am not sure what the problem is with this store, but not accepting coupons that come in the mail or just because they…
Madusonville TX STIRE. Thus stire has become a local joke. How hard is itvto fix the speakers at the drive thru so they can hear the order without asking to repeat 5-6 times shouting loudly? We just won’t bigger zbymirr owners can’t be bothered to address
We stop in at Subway maybe once a month. This past week we received a page of various coupons for your restaurant in the mail so we decided to try it out. We checked the coupons to see what limitations there were and didn't find ay except we could only use one coupon per visit which was fine.
We went into the Subway on Lone Tree Way in Brentwood California, 94513 and walked up to order, only to be told "those coupons are only good on line"! We couldn't find that information anywhere on the ad, except that we could scan the code in store or by phone.
When I asked the woman making the sandwiches if we could scan it there, she said no, we can only use the coupons for online orders. Not only that, but she was rude, non welcoming and the soda fountain drink machine was broken and had been for…
I need a refund. Subway in gulfport, ms charged me for an order they didn't give me, as they were out of the ingredients to make my order. After driving there to pick up my order, With no phone call from the location telling me that my order was canceled, I walked in to pick up my order and
they told me they weren't going to charge me & I'd be refunded, but 4 days later the charge actually went through on my account and charged me for the order & now I can't figure out how to call & speak to a live agent, as all the phone numbers lead to nowhere.
This will be the 3rd time in the last month I have felt extremely uncomfortable going into subway because of a worker. (Address is 718 freeman lane Grass Valley, CA 95945) employee being named Kiley. She is very rude. My 7 year old son asked to use the bathroom while we were getting our sandwiches made & she screamed at him no not till I pay .
Then another time I ask for a certain bread that is clearly stocked and she screams no . The employees look scared for their lives and always apologize repeatedly when she causes a scene . I’ve seen her do it to everyone in line not just me .
I found out this last time that she is the manager of all these young adults working . It’s a shame & I will never go to that subway again because of this women. Hopefully something is done because I feel so…
Very poor customer service.. unprofessional non polite behavior
I went to subway in romania, it was 3 pm and the fucking bitch store wasnt opened and we had to eat disgusting expired sandwiches from ur shitty gas station. We straved and we feel sick now. My friends samdwhich had rats in it
1660 Connelly Springs Rd, Lenoir, NC 28645 That's the address the lady was very rude rushing me telling me to hurry while I was trying to read it off my phone I will never shop at subway again for any of my family I went to subway daily and this is my first time at this subway and the blonde headed lady was so rude I'll find a new place to eat she was constantly telling me to hurry and
is that it what else while laughing at me because I dropped my phone but there's so much more I'm just so disgusted by the service but the cashier was really nice
I work at the subway in Osseo, Wi And I have endured mental, and verbal harassment over the span of me working here and I had enough so I stood up to the aggressor and I was fired for supposedly not doing my job and wearing air pods I have fines that need to be payed that add up to around $2,000 and I have no other way to make money and
I was fired for standing up for myself and they violated my 1st and 6th amendment right they wouldn’t allow me to speak on how I felt and they wouldn’t let me confront my accusers after being told people complained about me even though all I do is help and let people walk all over me I would love to speak with someone that can actually do something about this i’m really thinking about bringing this to court cause it’s unfair I’m supposed to endure mental…
Hi, my name is Claudia Williams and I would at the Subway on 54th in Wyoming today which is August the 24th 2023three, and ran it to one of the employees and had a problem with her about a Sandwich. She has a nasty attitude which she shouldn't be worked in front of the public.
She justrespectful cursed at people real disrespectful disrespectful. I didn't appreciate her though food in my face. Her mother needs to bite her. Tell her to find another job. Cause that not her daughter There needs someone else to take over the store.
Cause she's gonna get taken away with her daughter Disrespect the customer' calling outof the names plus Throwing food in their face. I didn't appreciate that they need to close the store again
I just want to say that your night manager Candy At Subway Walmart McCain Is very Polite She compliments my shirt and we started talking and still talked after I paid Thank you for friendly service..
Poor customer service… Got home eating sub .. found a long piece of hair. Couldn’t enjoy my sub. Had to trash the sub. Called back to Subway.. the staff was less then concerned
I went into Subway store on 3481 S Bascom Ave, Campbell, CA on August 23, around 11:30am
The back door was open next to the counter with the sign saying “Unisex” on a door inside I decided to use the facility before putting in my order. I go to that store occasionally and have used the faculty before. Many places you have to go through the back room to go to the bathroom.
When I came out of the facility, a worker ( probably the manager - female, about 40, 5’5). was standing there scowling at me She started yelling at me that I had no right to use the bathroom because it is not for customers. She showed me on the open door, it says, employees only, which I did not notice. as the door was open and the bathroom was visual from the open door, with the Unisex sign on it
She continued to yell…
I was in your franchise store in Columbus North Carolina @ around 6:15 PM last night. The store manger at this location needs some serious concealing on sensitivity!
Also a reminder that the customer is Always Right! I am a senior citizen and my wife and I were having trouble marking up our minds on our selection, the manager was not at all helpful! As a result, we let other customers go ahead of us in line.
When we did get up to the register, the customer that we let go ahead of us was in a verbal yelling match with the manager! The customer wanted to pay with part cash and the balance with credit card.
The manager said she can’t do that, then the manager said he didn’t know how to do that! Then the dispute got really going, the customers friend got involved in the shouting match. My…
This is awkward, I've asked for the same sandwich at Subway, 311 E Pawnee St, Wichita, KS 67217subway for maybe a year and a half or two and still haven't received any mushrooms on my sandwich within a year from this specific store. No offense I'm told their out of 'mushrooms'.
This not so much of a subject has gotten worse. I don't know if it's me or whatever could be a part of the store, but for no or to some reason the wrapper and or sandwich started to stink every once and a while.
It smelt like sweaty socks or shirt, dirty hair or navel botton. I didn't prefer to eat or order from this specific store anymore. The order was made by someone and another who offered to give me a sandwich and I don't want to be rude and say I do not want to accept their offer for the order.
I apologize…
I was in subway in Locust Fork Alabama and got cussed out by the worker he throws my sandwich down on the table and my money down on the table and starts yelling from the top of his lungs saying get out of here don’t come back because I asked when the lids fit the salad bowls come in.
said they didn’t have them anymore . Other subways I’ve been has kids for the salad bowls he’s just not ordering them and I’m not the only one having trouble the bread is not fresh at all and the oven temperature is up too high and the service is just terrible.
Y’all need to FIRE this person before he hurts somebody. I have told many people not to go there. cause of his pour attitude. and y’all need to read the reviews that people put on there. I would appreciate it if y’all would do something about this…
Dear Subway,
We love the franchise and have supported since inception. Surprisingly, my 9yr old daughter and I went to our local subway on Washington Pike in Carnegie where tend to support w our appreciated Coupons. But this time the mgr told us they dont take our 2 for $12.99 coupon for steak or chicken sandwiches anymore ? No sign on the glass, no such thing written on coupon and the mgr seemed to have a personal grudge w us for some unknown reason. She also claimed next month in Sept they won't take Any coupons at all as per management/owner.
I would like clarification if that is this stores policy ? Or if something odd or personal appears to be happening because of this particular worker who has a personal issue?
Please advise asap so we may continue to support, or go elsewhere as…
Bad customer service, I order an Whole Tuna Fish Sub Sandwich, I ask the guy to put more tuna fish on the bread, I was told thats how much tuna is put on bread. I ask to see the sandwich, their was no tuna on the ends of the bread, the guy tried to cover the bread with cheese, So I wouldn't their was no tuna. Bad experience, ask for the manager got bad experience from store manager.
Hello, my name is Caelan and I am Deaf profoundly. At between 8:00pm and 8:30pm, went to Subway in Salinas Road at Donna, Texas. I and my friend got off at his car and saw the sign at the window.
” We went to follow by the sign. The other door was locked and we saw some employees inside. We were waving at them and told them we’re deaf. So, we didn’t wanted to give them hard time if we going to drive thru without order by the speaker through drive thru.
We then saw some female employee wave us like shoo away and shouted, “go to drive thru”. She mistreated us like we’re stray dogs. And, we then listen to her that we had to go to the drive thru. And my friend was the driver so, stop by the window.
He started to order but the same employee walked away from him and ignore us for few minutes…
i would like a call back 7133309918
I am very disappointed and dissatisfied with the very poor customer service myself and my husband received, We ordered and paid for 4 sandwiches we through the drive-thru, It was 2 6 inch meatball marinara subs on white bread toasted, we got the sandwich called the boss without cheese, and
lastly we ordered the all American sub footlong, Thats not at all what i received, in the bag i was given a turkey sandwich on flatbread, and one italian footlong on white bread toasted, We didnt notice until we got home obviously, We waited in line at the drive-thru, we ordered took time because we had ours made in a unique way, paid, drove home, tried to have a nice dinner after a long hard day but we couldnt, We immediately called the store to see if we can get this rectified, but to no avail no…
Worst experience ever I went in and this heavy set guy made my food and he messed it up I was also overcharged and when I left and opened my sandwich all the contents were spilling out and in my bag it was the worst wrapping and he was too busy talking to other customers and that Indian guy he didn't realize he messed up but i will not return I will take my money elsewhere they need new employees this guy is a joke. I went August 16th, 2023 at 18981 store in dora alabama.
After my daughter finished school she walked into the Subway at 13226 Boyette Rd, Riverview, FL 33569 only to be asked to leave before even having an opportunity to purchase a sub for her after school activities. I understand that business may not see young kids as customers however anyone who walks into a place of business should be viewed as a potential customer.
My wife went to pickup my daughter today only to be met with harassment from two employees who also attempted to film my wife and daughter and capture the license plate of her BMW. This is by all measures poor customer service and I will follow up via email and ensure to attach the video my wife captured in return to ensure the validity of the incident report.
This video will also be shared via social media platforms to ensure…
Ordered 2 sandwiches Crystal makes 1 then goes to the next few customers and then when she asked what kind of bread I wanted while I’m trying to ask her she starts telling what the fuck is my problem saying that I’m telling I always have afucked up attitude when I come in there!!!! I have been going to this subway every Sunday after church and sometimes during the week for 5 years!!!
I have never been so disrespected and humiliated in my life!!! I am not a rude person and even with all the health issues I’m always smiling this is unacceptable and I will never go back to this store again and she don’t need To be in customer service!!!!
She makes subway look very bad!!!! Every customer that came in after me left before they attempted to make my second sandwich and with that being said I…
I visited this store at lunch. https://www.google.com/search?q=subway+brownsville&ie=UTF-8&oe=UTF-8&hl=en-us&client=safari#
The bread was so hard and it tasted old. I asked if the bread was freshly made and I was told it was. When I complained to Martha (guessing she is the manager). She asked me to come back within 3 days for a “re-do”
After work, I went to pick up my order. I was surprised that after driving 10 miles, I was told you just get the sandwich.
It was inconvenient, unprofessional and I got a sandwich. This issue has happened at Whataburger and they replace the entire meal.
Subway has lost a customer. Another sandwich place is near by. Train your staff so that you don’t lose more customers.
They were completely out of all bread except Flatbread. I've never seen this once in all my 20 plus years of going to Subway. Pure laziness. This was the store in Oxford, AL that's a part of the Chevron gas station in what used to be Coldwater, AL. Very disappointed.
I went to subway to pick up a curbside order. I was extremely pressed for the time. Employee came out and started rambling on about not parking in the correct place, when I asked her to hurry and get to the point she told me, "Dont be rude to me" To which I told her we were done and began to roll up my window. She then yelled "Bitch".
One sentence telling me where the correct place to park would have been enough. Not a 5 min story on how people get in fights and I don't even know what all else she was talking about. I don't appreciate being called a bitch in front of my kids. Super unprofessional.
Experienced horrible customer service from the new manager at the Lancaster, NY Subway located at the corner of Central and Walden Ave. Have ordered from this location several times in the past few months and never had any problems. Always ask if the coupons can be applied to the subs ordered and the person(s) making the subs are always very nice and generous with the meats and veggies.
Usually order the same 3 subs, BLT, Subway Club and Chicken Bacon Ranch. A different person checked us out and charged $5 extra for bacon. We did not order extra or double meat and asked why the extra charge? Since when does a BACON, lettuce and tomato sub NOT INCLUDE BACON???
Also what CLUB sub doesn't come with BACON??? " The BLT sub was rang up as a Veggie Supreme with bacon, definitely ordered a BLT…
Your employee named Jeffrey Glen Burton was very rude when I went to pay for my subs he took my money and didn't hand me back my change, or give a receipt he put my change somewhere else instead of handing it to me like a normal human. Very strange man and I expect my change handed to me, not to be ignored and inconvenienced, what a very rude and strange dude, he should learn to keep his emotions in check and keep that shit at home when ur on the job.
I want to Subway that I frequent a lot this time around the clerks were very rude did not even speak and say hello rushed me and making my sandwich after I paid I ordered three cookies and was two cents short for the cookies and the clerk rolled her eyes and was like well I ain't got it so I had to walk back out to my car and
the hundred plus degree heat to get two pennies keep in mind that I tip these people every single time I come big tips and they couldn't even spare two cents or courtesy of speaking and not rushing me to make my sandwich I'm going to take this to the news if this is not resolved.
This is the subway located in Lumberton North Carolina on 5th Street
On 8-13-23 I purchased a foot long turkey at this store 11440 (3481 Fort Meade Rd, Laurel, MD 20724). Several hours after eating the sub, I started to throw up for at least an hour. The food made me very sick, and must have been spoiled. The total cost of my meal was $9.53.
Thank you,
Adam
The franchise for Subways in Paducah, KY. DO NOT accept ANY Subway coupons or offers. I get Subway coupons in the mail and none of the Subways in my area will accept them and they DO NOT offer ANY specials, no promos and will not take any Subway company/ corporate discounts or offers.
It is like they have the name but do not believe in the business statement or abide by any Subway practices unless they decide they want to.
Am a vegetarian..... I have ordered for aloo patty sandwich.... They have given me a chicken sandwich.....
Cheetos are no longer being offered at Subway. Why? I've been buying sandwiches at Subway for over 30 years and I always get Cheetos. Whoever came up with the brilliant idea to stop serving Cheetos at Subway should be fired.
Cheetos are no longer being offered at Subway. Why? I've been buying sandwiches at Subway for over 30 years and I always get Cheetos. Whoever came up with the brilliant idea to stop serving Cheetos at Subway should be fired.
I thought the store was supposed to cut the sandwich meat as you order. The meat was already cut like in the past . And the meat slices were cut thinner then they have ever been before. It’s hard to imagine how they can cut the meat that thin.
It looks like the meat slicer has never been used Makes me go to your competitor
My husband and I went to the Subway in Santee. We were standing in line to put in our order when a customer stood up and told the girl behind the counter that there was a hair in her sandwich.
The girl was blonde and the girl behind the counter had dark hair and the hair in the sandwich was dark. so my husband and I just walked out. I also noticed that the girls behind the counter, making the sandwiches do not have their hair covered and that is a violation.
Anytime somebody is working with food they have to have their hair covered and she did not. This was Saturday August. 12, 2023 at about 1 o’clock in the afternoon. We also noticed a customer that walked in behind us left two minutes after she walked in so I don’t know what happened after we left but the second customer was not very…
You advertise you change Subway's look and/your meat fresh. But it's not so in Jessup Georgia They slice their meat first thing in the morning before customers arrive. We asked them about it at both locations. And they said that's the way that it's done, so we will continue going to the other place.
That slices there meet fresh in front of you, thank you.
I was in subway Thursday afternoon Aug 10, 2023 The employees had little kids running around from back to from. In and outside the store. It felt like I walked into daycare.. I'm sure the owner would love to know what's going on in his store
I ordered 4 subs the girl lost it for some reason she yelled at me called me a liar 7 or 8 times the only thing I said was I told her I would need a drink with these so when I ask for a cup she said you didn't order it I said I did you probably didn't hear me in a nice voice she said your a liar an made reference to my age (68) I also said come out side this 68 year old can talk to you I had enough of disrespect no I said it you just didn't hear me liar again so
I put my card in the thing an started getting my drink she yelled are you gonna pay for that. The cats in there
Placed an order on line with your Subway store in Sebring Florida. Picked up the other to discover much of the order was missing. As I pointed out the missing items to the store representative who spoke little English he consistently stated I had not ordered those items.
As I showed him these items on his printout he provided them. Reaching my destination I discovered neither sandwich was even close to my order. I called the store when a lady who stated she was not in the store said I was the 12th complaint today.
Stated she would pull my order for the Manager who would call me. After several days I called and spoke with the store manager who was quite clear he didn't care. You have a problem in this store that will cause the demise of Subway.
7 approval rating is correct. Thank you
Raing to raing stop problem
I do door dash. the one on 1st Street is good. Orders always ready. The other one is horrible every single time. Orders are suppose to be ready when we arrive. Today I waited 15 minutes and it still wasn't started.
They said all 8 of the people in line would be served before mine that was ordered 39 minutes ago. Horrible guest service. Won't take dashes from that store anymore
Today is the second time that my order was not ready when I arrived to pick it up. This one was almost an hour.
The last 3 visits at our subway here in Mont Belvieu Texas they have been out of something. 1st visit approximately 6 weeks ago they were out of containers for salad. 2nd visit about 2 weeks ago and no meat for cold cut sandwich.
Tonight I did an online order 30 minutes in advance. When I got there they hadn’t even started and then they were out of wraps. Poor young man looked new and was all by himself too. I will not be using again and we have been going there for years.