T-Mobile

I cancelled cell service on Jan 8th and went to a different carrier. 19. TMobile is refusing to give it to me saying it was denied . 19. I got a bill saying that's what I'm owed. TMobile is saying it hasn't been canceled 30 days .

I was told today Feb 10th was 30 days. I called again today and now they are saying it has to be canceled 31+ days before I can get a refund. They said and guaranteed it would be put back on my card Feb 10th.

I've talked to several representatives and I keep getting run around. I have been a loyal customer for Iover 10 years and always paid my bill 19 days early. I want my refund now. My account has been cancelled for over 34 days and still no refund.

TMobile has $400 dollars of MY MONEY that has NOT been refunded. I’ve been calling for over a week now w your customer “service” and I’m getting nothing but a run around. I am a senior citizen and I have NO MONEY left for FOOD and my medicine. THIS IS UNACCEPTABLE.

I purchased a new watch months ago. We had issues with the connectivity of the watch so we had to contact customer service. Customer Service added a Watch line that did not exist. This nonexistent watch online cost me $10 a month since I never look at my bill and everything is on auto pay.

I did not know that Customer Service actually added that line until today. I call Customer service to rectify this issue only to be told that guy would not get a credit for the amount that was paid for this nonexistent line and there was nothing they could do about that except cancel the line.

With that being said, if you are a T-Mobile customer, ensure that you check your bill thoroughly whenever Customer Service makes any changes.

@ and had your service. I went back to your locations at least 15 times for the same problem. They sent me to geek squad witch sent me to Apple. Lots of MY time and taking off work. Geek Squad said I DO NOT KNOW WHY T_MOBLE did that to you.

Your phone is Jacked up and needs to be replaced. I went to Apple and my phone did not recognize me. Apple said i can replace parts NO NO NO its not even 6 months old and Ii keep having the same problem and not getting my voice messages for 2 to 4 days!!!!!

I then took my phone got my messages that i got wrote up for work because of this matter. Guess what it happened again!!!! I spoke to T_Moble i told them i got written up for your mistake and all the time.

They were going to wash the balance on my phone. As i almost lost my job for not responding…

23. I went out later in the day and my car connection would not let me make or receive phone calls. I stopped in the store at 1702 W. Broadway, Maryville TN to ask for help. One young man never looked up from a tablet while talking to me, telling me to connect the phone to the car, which I stated was connected.

The I think, manager told me to take my car to the dealer to fix this problem. No one offered to help, no one touched my phone to even look at settings when I ask if it could be related to the new tab "Connected devices" One employee was sitting on the counter never got up, they were all very unprofessional, unfriendly and unhelpful.

I called 6 times between 6:00 - 6:30 pm to get their names, the phone at the store was never answered. I will be looking to switch service, never…

My phone would not charge I had to get a new phone, I need to send the other phone back iam getting charged for that phone I will not pay for a broken phone.

WASTED 35 MINUTES doing chat 2/7/2023 with Michael to order 15 Day "FREE" trial of 5G home internet service. I say "wasted" because it is NOT really free (false advertising by T-Mobile). If you refuse to pay a fee for some supposed taxes on the service, your order will be canceled.

Furthermore, if/when you want to return the device, you MUST get a human on the phone to obtain prepaid return label. On 2/6/2023 I tried 3 TIMES to get a human on the phone at T-Mobile to place order and got a busy signal, all 3 times.

If you can't get a human on the phone to return it, I was advised to go to a T-Mobile store. FYI: Last time I had a problem with a T-Mobile billing error, I had to make 2 trips and wasted almost 2 hours on the ordeal.

At the end of December I received an e-mail from T-Mobile / Sprint thanking me for adding three (3) lines to my account. I immediately contacted Sprint. Through 3-4 hours of frustration and two hangups, and multiple transfers upon my subsequent calls, I finally was connected with a person who said the lines would be removed, and that I should pay my normal bill amount, which I did. My Nov. 27th - Dec.

26th bill shows these unauthorized lines. At the end of the conversation they requested that I change my PIN, which I did. The new bill arrived for Dec. 27th - January 26th and I had to contact Sprint again. ONE of the unauthorized lines remained on the bill, and TWO NEW unauthorized numbers had been added.

This bill was much higher as a result of the fraud taking place on my account. This…

I am Nicole Fields not a satisfied customer. I was told team mobile was the best unfortunately that was not my experience. From day one promo on a free revv 5 phone defective was told that nothing can be done. I couldn't ve resolve.

77 a month got charged after canceling so I have atnt happy but I would like to to be completely compensate for lack of getting overcharged without knowing through chase. i still have the defective phone thanks.

I was a customer of T Mobile for 2 cell phones for many years. About a year ago I was told that our phones would no longer work after a certain date as they had to be 5G. So we went to the local T Mobile store and I purchased a Iphone 13 and they said my wife could have an Android free.

So we took the deal. After a while my wife hated the Android phone. So I tried to return it an was refused. So I purchased an I phone for my wife. Which she is pleased with. I was surprised that T Mobile would not take back the Android.

Since it was free I donated it to a charity. After some time Spectrum made us an offer for cell phone service that we could not refuse. It would lower our monthly charge substantially. So I went to the T Mobile store and said I wanted to pay off any outstanding charges on…

For the past 7 months we have been trying to resolve a problem with T-Mobile caused by misinformation between T-Mobile store and T-Mobile Company. Every time we call the T-Mobile Experts we get different answers and solutions as well as interpretations of the issue.

We are trying to reach a final solution that reflects T-Mobile miscommunication and mishandling of the problem. We would like to reach someone in a position of management being able to review and finalize an agreeable solution. Respectfully

Yesterday I spoke to one of your agents, Aliza G. This person was rude and combatative, and lacked any kind of empathy-literally deleted all empathy words from her chat. This happened between 5:00pm to 5:55pm central time on 2/1. This agent put me on hold for nearly an hour with the promise a supervisor would call back, which never happened.

For backstory, someone had placed an order on my account for 4 tracker devices without my authority. I have spoken to 3 agents prior on this issue. I suspect either someone put them on my account during the breach, or a less than scupulous agent did while we were trying to fix my son's phone.

It said we had authorized it, we didn't. I contacted the first agent who couldn't stop the order from shipping, so they set up an RMA kit for the devices. The…

I wish that I never left Boost. Since day 1 of having T-Mobile I've had nothing but problems. Problems with the customers service reps and problems with this shiesty billing system. I have been quoted 3 different prices. Every month it's a different price, when I was told it would be $90 for 2 lines, with accessories included.

I'm sick of this company and I am not satisfied AT ALL. Half of the reps don't know anything, they just say whatever they think you want to hear. Now I'm stuck with this bs for two years. It's a freakin' scam and a ripoff.

I wish I didn't have to deal with this company. You are a poor excuse for a reputable company to do any kind of business with.

Rude employee at Salisbury nc store. Her name is Delano or Delana not sure of spelling. Husband said she was rude when he went into store. I went in later and she had an attitude from the beginning. It was so upsetting that we will go back to Verizon.

Always been a problem after another with T-Mobile and this was last straw

tmobile es una compania que ase cobros de mas y no respetan lo prometido muh mal servisio asia el cliente muy desesionada de tmobile. tiene 0 recomendacion de mi parte de muchos años que tengo con tmobile nunca me avian echo este tipo de fraudes que ala larga solo eso me dan por meses ya sin resolverme nada y solo disen te regreso la llamada bamos averiguar y ve ala tiendo donde isiste tu compra y los de la tienda solo llama a customer services y ninguno de los dos alluda y las aseguranzas de 18 dolares mensuales solo es un robo tmbn xk al finan no alluda de nada muy muy desesionada de tmobile .

0 ⭐️ muy desagradable todo esto.

It made me give you one star if it was up to me you wouldn't get any I have been with y'all since 1994 I need a call back I have emailed the CEO I have done everything I can to get in touch with you no one is able to answer the questions as to why you have things on the MetroPCS because you own them now on the website that no matter what store you go into or what store you call they don't offer it in store but

it tells you online you have to go in the store in order to do it.. it is a scam to get people to go into the store and when they get in there and they're told that no this is how much it cost they feel stupid and

just pay it I'm not stupid I've been trying to do this for days and I have recorded every phone call written down everyone's name and I have every bit of information I…

Customer Service Representative: Hazel Date and Time: (01/31/23) at 1:30PM - 1:46PM (PACIFIC TIME) Department: Customer Service Phone Number: 800-9378997

Customer Name: Theint Thu Customer Email: theintthinzathu4@gmail.com IMEI Number: 864644066112426

Purpose of Customer Service request: To cancel T-Mobile subscription.

My words and interaction with the representative was polite, patient and far from any disrespect. The customer service representative Hazel was very impatient when I could not find my T-Mobile receipt and did not provide a positive experience for me. She was disrespectful and continuously cut me off during my questions during our encounter. When I respectfully asked her to repeat herself for clarity, she would speak in an inpatient manner and disrespectfully claimed that…

I opened a new line at the T-Mobile on my sprint merge to tmobile account at the store in Hagerstown MD valley mall. I told the employee that i only wanted to receive the phone no extras he then proceeded to say the items were free i still declined this dude put the items in the bag along with the receipt in now im being charged for the extra items.

I called the store spoke to an assistant manager about it she said well there is nothing i can help you with you had a few days to return the items however i was told the items were free and was unaware of any extras being added until i received my phone bill.

Apparently the manager is the one who put the items in the bag with the phone after being told repeatedly i didn't want any extra items and have 2 adult witnesses. This is very terrible…

This is ridiculous, I am not a T-Mobile customer anymore, I cancelled my lines and they are still charging me for the lines I no longer have! I don’t even have the phones anymore, I am extremely upset about this situation because every agent I talk to they say they can’t help me and that I HAVE to pay the bill because I owe.

This is by far the worst experience I’ve had from T-Mobile. Then they send it to collections when I have left in November and kept receiving bills from them. This is ridiculous, I don’t even know who to speak to about my situation or how it can be resolved because I am not going to pay for a service I never used and was not even a customer anymore !!!

I am this close to seek an attorney because this is insane!

ridiculous unprofessional disrespectful Im out

Talking with reps in the Phillipines does not really settle my problem. I had tried to return a 5G Hotspot and originally was told I would have a label and someone to pick it up in 24-48 hours. Nothing happened-- no label,no pick up.

Called again after maybe a week or so-- again- label and pick up in 24-48 hours-- again nothing Third time again the same experience. $th time-- I stayed on with the rep until I got my shipping label-- the same day I got it I called UPS and PAID $20 and sent the Hot Spot back the same day.

00-- which I was told I would not have to pay due to not getting shipping labels.

I would give the customer service a big fat 0 - I understand the need to resort to overseas to hire customer service agents, but OMG they are not only unreliable but they often pretend to be ignorant of what you are requesting and the worst, they are on auto repeat for the same phrases over and over to void the main concern that brought you to contact them in the first place.

I just switched from Verizon and it has made me regret the decision since the very first interactions with their representatives. So disappointing!

Order two cellphones and was charged only to never receive anything.. I Called nine times just to be told didn’t lies after another none of the reps understand you . They all say ok n Mhhmm or I’m checking now and really aren’t putting nothing in after 9th call I was told go to store where I was then hung up .. I’ll never order again

Switched to T-Mobile a little over 2 yrs ago, big mistake!! Have had continuous connection issues, they have NO incentives or deals for existing customers, but the issue that has been occurring for me which has just gotten worse EVERY TIME I talk to them about it Is the fraudulent activity on my account that can ONLY be being done by T-MOBILE CUSTOMER SERVICE.

Half of the time the reps FAIL to notate EVERYTHING they are supposed to in the account & "SUPERVISORS" ALSO FAIL to notate the account, while the other half of the time what the reps & supervisor's do notate in the account are lies & BS!! 00 CONTINUOUSLY.

I'm being charged restore fees 4 times since November 2022 & my lines were suspended 1 (ONE) time in November 2022. Was sent 2 "upgrade/replacement " phones in December 2022, one…

So my problem began on November 22, 2022, ever since I’ve been getting the back and forth about a so call missing payment that the automated system is saying that I missed. It all started when I made a payment using my credit card instead of paying thru the auto payment which I have set up for the 20th of each month.

I knew I was going to have insufficient funds in my banking account which is the account set up for the automatic payment withdraws, well your automated system didn’t recognize that I made a payment so it withdrew my monthly payment from my banking account which caused me to have an overdrawn fee added to my account, I call customer service, explained the situation and T-Mobile refunded the portion of the amount that was taking from my banking account.

97 from my banking…

I have been a Tmobile customer for over 30 years. By simply forwarding links to a Smart News App via text messages I have been blocked for 3 days from sending text messages to everyone. No warning, had no idea for hours that my texts were not going through. This is outrageous.

Makes me not want to use Tmobile for texting. I am looking into other free texting apps that won't police my text messages an cut me off without warning. I'm furious.

MY COMPLAINT IS THAT EVERYTIME I GO TO T-MOBILE IN PLAZA PALMA REAL THE PERSON THAT IS GOING TO WAIT ON ME ALWAYS GOES TO THE BACK SO SHE WON'T TAKE CARE OF ME. THESE SALES REPRESENTATIVES NEVER SAY HI TO PEOPLE.

CUSTOMER SERVICE HERE IS HORRIBLE. THESE PEOPLE'S ATTITUDES ARE REALLY BAD. PLEASE RESPOND! THANK YOU!

I have hearing aids on my iPhone. I’ve been having problems. I first went to my hearing aid provider for help. Today I went to TMobile to see if any of the problem was with my phone. The first rep told me my phone was working couldn’t I see the bars at the top.

They were so intent on telling me the problem wasn’t with my phone they wouldn’t listen to my question. Which was, could I have messed something up. Could they please just ck my settings. I finally left. I have contacted my hearing aid provider again.

That may be the problem. I’m 82 years old a little common courtesy would have been nice.

This is due to the port in of my number from Verizon. I set up an account with tmobile around January 5. I received my SIM cards in the mail. After speaking with Verizon they said my devices needed to be paid off before my numbers could be ported over to tmobile.

With the switch plan I was told that tmobile would pay up to $1000 per device. Some time later I was informed that I needed to pay ot first and be reimbursed. Unfortunately I don't have $1600-$1800 to pay off the devices.

I told tmobile agents this.

First off the supervisor I spoke with on Friday night told me to set up my account online. He failed to tell me that I was given a new number. He specifically told me that I had nothing to worry about.

Because he was going to take on my device payments so I would become a tmobile…

I lost/stolen phone on January 8th, 2023. I contacted T-Mobile customer service who said they locked the phone. I then was told they would send a SIM-CARD so I could input into a SAMSUNG A13 Galaxy phone I had purchased through tracphone.

I then repeatedly called daily to transfer my phone number to this phone and the customer service agent would say, "I will escalate this" Well, they have been escalating this since I went to the T-Mobile store on January 18th and today it is January 23rd. Same story each day, "Oh it says error. I will escalate this". What a joke!

Oh, I also heard from the customer service people located in the Philippines state, "Oh, I will have an engineer in America handle this and call you back. That never happened". A few people called back but they do not know the…

Being charged for a service I didn’t use. Then they stated that another company ATT should have explained the process to me even though TWO of their reps told me I wouldn’t be charged.

i went to the t mobile/metro pcs store at 14400 ambaum blvd ,burien,wash. and the clerk spoke no english,the manager was buying stolen bottles of tide from a homeless person,(check security tape)she was very rude and followed me out of the store swearing at me

To many sex crap comes thru on T-Mobile phones

On 12/4/22, I called T-Mobile customer service to buy a prepaid E-Sim. After about an hour, they were unable to process the purchase and I canceled the transaction. Instead, I went to one of their stores and bought a regular SIM card.

They ended up charging my card for both the E-SIM and regular SIM. 31. I contacted TMobile customer service on 12/13/22 to request a refund. I spoke with a supervisor, John, who had difficulty processing the refund and said he would email TMobile accounting for help - reference number 7001812788.

Several follow-up calls and still no refund. In the last conversation on or around 1/4/23, I was told that the case was escalated on 12/31/22 and that the refund would be received within 5 business days. As of today, 1/18/23, I haven't received it nor heard from…

I need to download cell phone bills for my work so I can make expense reports. TMOBILE will not allow me to download receipts of bills I have been paying for over 4 years. I am paying them a lot of money each month and I can't access my written receipts for these payments.

If I sign online it says I am not allowed access to my own account because my SS# doesn't match. How does Tmobile screw up my SS#? I have to have a SS card, go to a Tmobile store, and work this out.

I am a very busy person. I have a full-time job, a weekend job to get by, a kid, and a wife that depends on me. How the hell am I to find time to go to Tmobile to get receipts that they should be providing me all along?

What a scam company that can't even do anything right.

Switched to T-Mobile in February 2022 on recommendation of a friend that had been with you for sometime and said T-Mobile was super.

There had been a few outages because of hurricanes but not for long and completely understandable.

On 1/7/2023 phone and internet service went down with out warning and for no apparent reason. A lot of people in my neighborhood were effected. Finally able to contact T-Mobile on 1/9 by going to a friend's house that did have service. No one I spoke to could tell me what was going on or when service would be provided. I was given a $50 credit at that time. Not nearly enough for the aggravation and frustration.

I am a 76 year old woman that lives alone and it imperative that I have a phone in case of an emergency. Therefore, purchase a track phone and minute…

Son muchos meses con problemas de covertura con T- mobile El pasado 30 de Dic. Hablé con Oscar supervisor de T- mobile y llegamos a un acuerdo de qué yo regresaba los celulares que me fueron enviados 2 A13 para ver SI agarraba la señal de T- mobile pero no fué asi solo podia hacer llamadas de emergencies, Ellos decidieron mandame 2 - 13 5G Pero me estaban HACIENDO cobros por 4 celulares y yo ya había regresados los 2 A13, Oscar me sugirió que podia irme SI no estaba a gusto con T-Mobile el y yo llegamos a un acuerdo, que regresara Los dos cell 135G y me daba un crédito de 275 dólares por el tiempo que había estado pagado y no recibí covertura...

48 Pero si ya cancelamos las linea's el 30 de Dic. Con Oscar supervisor de T mobile... Y no solo ESO me an estado holding El número de mi esposo.…

I noticed last week that I had no network cell service. After making various efforts to "reconnect" I called Tmobile customer care / tech support. After giving them the phone's IMEI, they identified that my number was BLOCKED as if my phone was reported stolen.

However, this was NOT the case. I never reported in lost, stolen, and was never late in paying my bill (and used autopay for the past several years). TMobile "experts" could not unblock my phone as they said it was originally a Sprint phone (21 month old S21 in excellent condition).

They kept me on the line while they called Sprint and brought in Sprint tech support. Sprint said they could not unblock in either and would open an escalation trouble ticket - total 2+ hours on the phone. 2 days later, I called back to check on the…

I once got different calls and messages on my number, then it occured that my tmobile number has been compromised. If you lose money through any means of identity theft , the number one thing to do is to report and file a complaint with the right authorities ofcourse .

You reach out to your financial institutions to put a hold on your online bank accounts and cards. Call your bank or credit agencies . Once you do that, you can contact your service provider too and report a fraudulent charge on your account(s) .

You can also reach out to all businesses involved.

However , One thing I can assure you is that It is entirely possible to recover from credit card fraud and identity theft, especially if you catch it immediately. But you have to address it quickly and get in touch with the right…

I made an purchase over the phone with a customer rep. I was not given the deal I was promised. I reached out to several customer service reps and supervisors several times and now I am screwed paying more money Per month on the upgrades I made.

I requested for them to listen to the phoen recording of what I was promised and no effort was made. I am beyond dissatisfied with the quality of service I received

I've been double charged on my bill, services suspended, and found out they have been charging me for individual lines instead of for a family plan. T-mobile REFUSES to fix any issues until I pay hundreds of dollars of overcharging!!!! It shows I'm being charged $295.00 for 2 phone lines!

For 3 days I had been calling customer service with questions about adding an international pass on my account. Your customer service is terrible.

First of all the majority of your representatives have very little knowledge of the English language, the are extremely difficult to understand and the do not understand what I was asking them. They put you on hold and them disconnect you.

You ask for a supervisor and they tell you no one is available. In total I must have spent 5 hours in a 3 day period for something simple. I even went to a T Mobile store and was told what I wanted to do I would need to contact customer service.

Finally, I spoke to one person who was able to help me. It is a disgrace how your customers get treated. You need to improve your customer care. I am pleased with T…

On 1/10, the issue started with T-mobile Sync Tracker not functioning. Rep was not knowledgeable of the product. The trouble shoot failed. Multiple device errors discovered. Rep failed to call back after promising she would. On 1/11, New Rep had no clue, no notes, and no instructions from the last Rep, failure to communicate.

Not knowledgeable of the device. Rep issues a credit towards balance to be able to purchase new devices. On 1/12, I received notification of unauthorized activity to my account, resulting in a security breach. Unknown persons successfully made changes to my account from the Tmobile store.

Rep not equipped to give details, rep not knowledgeable of protocols. On 1/13, there was no response from Tmobile regarding investigation or findings. Currently not happy with…

I switched to t-mobile 5 days ago, spent 2300 and Bill 350 month. They made mistake twice shipping g cases. Supervisor said waive 16 2 day fee shipping. Today another Supervisor Melony said no way I must pay. I'm going back to verizon

This company is trash, very unprofessional, they just transfer you to another operator and none of them can help you, this phone service is the worst in the country, , I have two phones when you call they both go straight to voicemail, the visual voicemail doesn't work they can't fix it, I was checking my voicemail and the recording stated that if I don't re-save old voicemails, they will be deleted.

My husband and I went to the 2500 Green Oak Dr. STE C Kingwood-Tx 77339 on Jan 10th 2023. We wanted to add a line to his account and purchase a phone for me. I already had the phone in mind that I wanted.

After discussing prices and plans so on and so forth we proceeded with the purchase and the transfer of my line from metro pcs to tmobile. Before we started the process I asked the salesperson more than once what the total monthly bill would be -and told her which specific plan I wanted-and the total price if the phone along with some other details that were not being answered straight .

This was becoming an ORDEAL. I wasn't getting my questions answered correctly and instead of focusing on what I was telling her I wanted she kept pushing other products on us to add and that's would…

I opened an act back on 11/25/2022. I was not happy with the service so I canceled the acct on 11/28/2022. 50 on December 19th. I called the same day to get a refund. I was told I would get a full refund. 50.

Every time I call I am told different things like it is denied because there is no credit on my acct or I was prorated which I was told by a sales rep that I should not be prorated for 3 days. I was also it is a “current charge”.

I am continuously getting lied to and I need help getting my money back.

I'm a former T-Mobile customer. My account number is 976159035. I have a dispute with my final bill. Customer service is not any help with my issue. Please have a person from the corporate office call me at 404-944-0835.

Canceled the account after not getting the correct information. Still was charged for service. Tried contacting customer service, but they couldn’t find the account with my telephone numbers. Had to cancel credit card with auto pay.

Every time I call, they say different lie. I do not even know how they can come up with so many lies. They just want you to get off the phone without solving any problems.