T-Mobile

After waiting 49 minutes to replace my screen protector I was told it was out of stock gave the rep my information which he input on his board and was supposed to be receiving one at my home.3 weeks later after nothing I called the customer service representative and did it all over again .Now a month and a half later still nothing.Please advise as this is a service I paid for when getting my I phone 11. Thanks,Al Siegel 215-379-1418 Email has a double underscore

IN ADDITION I AM A STROKE SURVIVOR AND A DIABETIC AND NOT ALLOWED TO DRIVE. THIS IS A SERIOUS OFFENSE AGAINST T MOBIL. AS I HAVE NO WAY OF CALLING MY DOCTOR OR MY CARETAKER. MY BROTHER IS AN ATTORNEY AND HE WANTS TO FILE A COMPLAINT WITH THE SUPERIOR COURT FOR NEGLIGENCE.

I WANT THE T MOBIL PERSON WHOM I PURCHASED MY FLIP PHONE TO BE FIRED FOR GIVING UPS THE WRONG ADDRE PLEASE EMAIL ME IMMEDIATELY ON HOW T MOBIL IS GOING TO FIX THIS AND GET MY PHONE DELIVERED DIRECTLY TO ME AT 334 west doran street # six GLENDALE CA 91203.

com Son January third I went into t mobil store in Atwater village and I purchased a flip phone because my old flipphonr the keypad does not work which I can't make any calls at all because the numbers on the keypad does not work. So I purchased a new flip phone on…

I went to TMobile after work leaving my abusive husband and told them that I wanted to have my number and my children's numbers separated from his so he couldn't find us. This is law via the safe connections act that was signed into law December 7th, 2022.

All carriers must separate a victim from their abusers account once she/he provides proof of some kind to the company. A guy named Stewart at the Federal Way Washington store told me the law didn't matter and they weren't going to honor it.

I told him the law was made to keep abusers from finding their victims! Why should I have to change my number after having it for 30 years when I wasn't the abuser, he was! He literally said, "too bad" don't waste your time, just get a new number.

Politicians just make laws to make it look like…

My name is Esddras Leitao, I'm 62 years old disable man suffering from Aids and cancer. I've been a customer of T-mobile for more than 7 years. On January 3rd l want to save money and l got the $15 a month senior discount.

Right in the same day my voicemail wasn't working and the next day my internet wasn't working. I talked to more then 8 people with no avail to return to my old plan that was 44,44. I called the executive office and the secretary ignored me.

I sent a email to Mike Sievert and Jon Freier about my frustration. 96 to go back to my old plan, plus she raised the price for 50. Please l would like a reimbursement and stay with my old plan of 44,44.

I'll report to FCC if l don't get an answer by Monday January 9th. Looking forward to hear from you!

My mom ( Evelyn Simpson) and I ( Wendy burnes) done a change of responsibility. I was not informed that two lines were not transferred and that the protection plan they had was canceled. Plus, I was not told that things like disney would not be carried over.

Plus, the new family plan doesn’t include internet and that there’s extra charges for those features. Employees for T-Mobile need to be trained better and inform customers better than what I was. Your about to lose customers that have been with you longer than ten years. Please!

Correct the issue by crediting the account. Thank You Wendy

BAD customer service, Got phone on Dec. 19, Called customer service to return the device they said sending box, did not receive return box, called again Jan 4 again they said they will ship box to return phone, Charging every month. no response, frustrated with this cancel service, waiting to return phone.

T-Mobile's customer support is trash I I bought a Galaxy 4 watch for my wife she decided she wanted to 5 the next day I bought a 5 for myself at the same time upon returning the 4 I've had nothing but issues through customer service was told that I would have a return label in the mail and I do notried to call and speak with a manager 1st time manager was supposed to call me back never did 2nd time called spoke to a manager He said he was going to take the Galaxy 4 cost off of my bill and

give me a $50 discount bringing my bill for the month of December to $100 My bill was due on the 5th and $221 come out for the month of December I call up and the Manager I spoke to did not put anything in the computer I call up today January 5th 2023 And with about 5 hours of being on the phone I am…

She gave me all wrong information. She also added one extra line on my account without my knowledge. Gave me buy one get one line promo which doesn’t exist. And now I m getting double bill

For the pass couple of months, I have be having problems with alot of miss information, rude experts, experts not trying to help and being very smart being very condescending, and not looking over notes or very judgmental. I use to love tmobile and use to refer they services to everyone.

But now I'm in the process of switching my services cause there has just been too many problems. This really needs to be addressed and fixed. I would love to see the old tmobile services back. The very nice, polite, helpful, knowledgeable experts they use to have.

And it also seems like the complaints that are being made nothing is being done about them and no one is trying to fix it.

No phone, text, or internet service unless I am in town. Service at my Mom's house is pretty much non-existant, and she needs the phone in case of an emergency. As do I when I'm traveling hetween home and her house or work.

This is the worst service I have ever had. What is the point of a cell phone if you can't use it when you need it most?

00 refundable deposit. I returned the Cell Spot to the Store Manager Anthony located at 637 Spartansburg Highway Suit 30 Hendersonville NC. 16, 2022. I only received a written receipt from the store manager Anthony and he stated he was busy that day, he said he would email me a Final receipt.

I have not received a receipt and have called a few times and actually went to the store and he guaranteed me he took care of the Cell Spot return. I called customer service and they showed no receipt of the Cell Spot.

00 back and not be held responsible for the cost of the return of the Cell Spot. Thank you for your assistance in this matter. Roger Smith, 334 summer Orchard Dr. Hendersonville NC 28792 . Cell 6072217747.

I have been on hold for over three hours with the insurance people and t mobile about my wife's phone and got the run around and switched from dept. dept. after three hours on the phone they hung up and nobody can speak english and the back ground noise makes it had to hear.

I can't believe that they are going to let a 22 year customer walk away. they don't appreciate the customer. after being on hold they hung on me. they said no supervisor available and would not transfer to them. they wanted to give me a piece of junk phone because my phone was discontinued. even the rep.

at the t mobile store said it was a junk need to get samsung phone. poor service on line with the ins dept and explained what was going on and they transfer me again back to t mobile they just lost a 22 year customer…

I have been without internet since 12/9. I am told there is a tower upgrade in the next 30-60 days. This is unacceptable for there to not be a backup plan while towers are upgraded. I am not paying a dime until my service is fully restored.

On 10/4/2022 I was told tower is being upgraded because there is NO 5G and very low LTE reception and today is 1/2/2023 and still nothing! Coverage map on t-mobile.com shows I’m suppose to get 5G Extended range but that is clearly not the case! Technical rep confirmed there is no plans to fix!!!

Tower ID # 83F0023A

Ticket # 6802-8601

Was sold an electronic brick. Basically a tablet that does not work. They are refusing a return and charging me $45 a month for something that does not work nor use. Went to 2 stores and called 611 8 times.

Looks like I will have to drop off the tablet off at the store. Not pay my bill and move my personal and business accounts elsewhere.

The evening of 12/30/22 I went to the t-mobile store (8668 Colesville Road Silver Spring, Md 20910) to pay my monthly bill. The process of paying my bill was uneventful. I asked about promotions regarding upgrading to the 14 pro max. The associate seemed to have very basic knowledge at best. I stated concerns about t-mobile seeming not to appreciate long time customers (many years- one and only carrier since I got a cellphone sometime ago).

I see the manager sitting across the room leaning against the wall. I say “manager/management “ and approach him. He tells not to approach him in that way. He felt like he was being attacked (?). If he is threatened by being addressed by his title, he shouldn’t be one. He does an imitation of what my voice sounded like to him. Dispute his…

I purchased my phone for over $400 at T-Mobile and hickory Hill and Winchester. I have gone there six times because this phone doesn't ring. The customer service is horrible there's a lady at the location by the name of Mabel her service is awful and I would never recommend anyone to purchase a phone or have service at T-Mobile.

I have been trying to file a complaint with the corporate office and the 611 number with no prevail. I will be finding me another service immediately. The customer service by the manager Mabel at hickory Hill and Winchester is worse than my phone not ringing.

I have been a long time customer of T Mobile, however, this year I am having a problem with my phone 404-993-4096, I have replace this phone under warranty two month ago, however, it has locked today on December 29, 2022. It was 9:30 pm EST and I was located in the place where there was no TMobile Stores.

I called Customer Support 611 spent on hold 30 minutes, then 15 minutes explaining customer service lady what problem do I have, then 15 more minutes on hold for technical support leady, who explained to me that there is nothing she can do to help me and I need to take the phone to the TMobile store.

I explained that I am unable to come to the store, since I am in the location where there is no such store, she said that she can provide me with the address of the store which has a…

Since around (before, for sure) Thanksgiving, we have had increasing cell data outages at our home. For a while, i was able to access email from 2:30 AM until about 5AM, but that soon went away. Right before Christmas, we had hours long outages except for random two to five minute windows of connection.

My wife and I have made numerous complaints and gotten the usual "its your phone" response, despite the fact that we can go five miles away and it all works fine. I recently had one T-Mobile lady admit that there is a tower that is "under-performing" so they are routing all signal through the one closer to us, creating a "bandwidth issue".

Now, my wife who is homebound due to health issues has been unable to order her meds and other care issues that are only set up through T-Mobile…

I has a replacement cell spot sent to me around October. I received an email stating that I would be charged 0 returnable fee. So I didn't keep it and threw it out. So I notice a charge on my account.

I chat and it was the worst chat I have ever had. I started off telling them that I did not have it. Sent a screen grab of the email I was sent saying I would be charged 0 for a non return fee.

They just kept saying over and over to return it and I would be credited. I told them 4 times that I don't have it. The hurricane hit and I didn't keep it. I was told I wouldn't be charged so I simply didn't keep it. It was broke.

So after getting no where I call. The rep didn't know where the charge was from. She left me on hold multiple times telling me that she was looking into it. She finally…

The sales associates that work at the T-Mobile store at 2350 Airline Drive, Bossier City, LA are extremely rude and incompetent. When you go in there they always act like it is an inconvenience to wait on you and it isn’t like they are busy.

They are usually on their phones or playing with a tablet. I went in there one day and there were 4 girls working, no customers except me and they were ignoring me and worrying about what they were having for lunch.

I don’t know who the supervisor is but somebody with T Mobile management needs to check on that store. Go in there as a customer and see how they treat you.

12-26-22 I phoned Customer Svs from a friend's phone which I informed T-mobile rep of but when he told me by resetting MY phone we might be disconnected I made a joke. The rep said he felt that I degraded him & said I could always do it myself without his help.

He also said he had been doing this job for years & he should have checked what number I was calling from, but through my tears, I politely said there was no need to check the # since I told him my phone wasn't taking or receiving calls & I was calling from a friend's phone. I wish the call had been monitored or recorded for you.

He did stay on phone while I hid my crying & transferred me to a nice tech support man.

they have sent me emails saying thank you for your payment so they received it so why do I have no internet still and I paid a 20 dollar restoration fee and for what? then I get the same thi g no one can help me online to change my pin or tell me how I can change it no they say I have to go to the store show my ID and then have them change my pin.

i need my internet back oncause I have paid in full I owe nothing so please just turn my internet back onalready.

The Wi-Fi from T-Mobile has been a complete nightmare for us. I’ve been with T-Mobile for 18 years and I have tried to call customer service to get this issue taken care of but unfortunately it’s not been handled. Before a product is released to the public it should work.

It’s unrealistic for the customer to use a device that’s doesn’t work. Unfortunately T-Mobile has released there Wi-Fi that goes down many times a day and will not support streaming. 00 dollars a month from your customer for a service that is unable to preform it job.

Why is that? I think you're trying to make people difficult to get into accounts. This is not for safety what you might say. I have simple account and nothing suspicious , ALWAYS MY ID OR PASSWORD YOU REQUIRED IS DIFFERENT .

You wanted to make people difficult to change something in their accounts? before that it was simple -just phone # and that's it.

Also, recent customer service lady talk for about 15 min. ,without giving me any help!!! She was completely not capable how to solve the problem.

Had service with T-Mobile for over 2 years and was very poor quality the whole time but we stayed with them and eventually moved our service to a new provider. T-mobile specialist ( I have names) offered to help me make this all possible and assisted with the transition.

Now since i have left T-Mobile, for some reason now I have another bill months later, after I have paid my final bill. I have called so many times, no one in the specialist group will call back or reply to any other specialist request for answers.

So they don't respond to their own team leaders or my 40+ request for a call back. They completely ignore my request because the don't care anymore but then they need a proper dispute in the system to finalize the bogus claim, as this equipment was given to me for the terrible…

I was talking with a representative on 12/26/22 about getting new phone service, but the site began having technical issues. She stated that she would call me back on 12/27/22 @10am. She did not call but someone else did. I had to wait on hold for approximately 7-10 minutes when a male representative came on the line.

He started asking me all of the same questions that I had answered the day before. " He then hung up on me. So much for wanting new service from T-Mobile.

I have a user who is unable to use their phone with an international sim while traveling due to the 40 day rule tmobile has in place for new phones. They are unwilling to make an exception even though they know the use cannot receive calls.

I've been a customer for over 10 years and have 6 lines with tmobile. The customer service has gotten worse and worse with loud noisy call centers and an inability to solve simple problems due to rigid rules.

Poor communication and charging me for services that never happen. Its has been going since August 2022. Still charging me for services that never happen then reported it to Credit agency. CC Austin Telecommunication Complaint Office

You asked me to confirm my complante I can't find where to do that. I have never been so thourly been so disgusted with a company as I am with t mobile after being a customer of 14 years 9 months ago my access to the internet from home went dead I depend on access to the web through my phone for business .

They don't understand No they don't care that I need it to make a living . After over a hundred calls to my team of experts The ones I have to explain every single time I call Hours I have spent doing everything they asked me to do including loosing contacts all of my text messages and

the most deceptive one telling me if I purchased new phones all of my problems would be solved ( I just finnished paying off the phones) The problem just got worse so I've done all they asked nothing has…

Was in the T-Mobile store in Traverse city MI on South Airport Rd in November. Got a s22 ultra. The phone was working fine got home that night it was okay. Got up the next day and it said emergency calls only.

So I went back to the store and the person who was working if I could just exchange it for a new phone. So he took it and I waited for over 2 hours for him to say he fixed it.

Told him I was not good with that. He promised me it would be fine. That night I was having glitching problem's with it. The next day went back to the store and asked for a new phone and was given nothing but a hard time.

Had to pay a75 dollar restocking fee also had to trade my iPhone se. To end up with a iphone 14 plus. No wear near the s22 ultra. Would really like to have a s22 ultra. Not sure what to do.…

T-mobile customer service is HORRIBLE!!! Your representatives do not understand the policies, phone center tells you something different then the representative in the store. Fingers pointed at someone but NOONE takes responsibility. We have been with tmobile for 17 yrs….today is my last day. One of our phones got spoofed and tmobile was absolutely no help, and THEY got hacked in 2021 but yet they point the finger at Apple and Apple points the finger at TMobile. We have spent 1200 at tmobile to fix there spoofing problem, tmobile does not care they just want more money.

IF YOU WANT YOUR SECURITY BREACHED GO GET TMOBILE SERVICE!!!! Hell, if you do get hacked at least TMobile is nice enough to give you a $25 gift card to……...TMobile! Nice, right!!! We do not care you are harrassed even…

I have been with Tmobile for well over 6yrs & have had one type of device or another. I have the Galaxy A53 5G & wanted to upgrade to S22ultra. Mgmt at my local store made it VERY CLEAR all I needed to do was turn in my current device, & then start the set up new device and all I needed to pay was a total of a $119 which included the $35 activation bill.

Keep in mind I sat there for over an hour and a 1/2 because he was with another customer and then Brought up my account and then started to do what I assumed was change over my plans so I could get the Galaxy S22 ultra he then turned to another associate had a conversation at the computer at the other desk and then turned around to me saying " oh I'm sorry, turns out I cant do that.

" Also keep in mind that the previous day I came into…

I ordered 2 devices and signed up online for their Magenta Max Plan, 2 days later I receive my new phones via ups and assumed they would come with SIM cards, but no they didn't. So I had to go to a T-Mobile store and purchase 3 SIM cards, one for each line on my account.

I get home and place the SIM cards in their correct devices and restarted the phones and still not activated. I made several phone calls, several chats with customer service on the T-Mobile website, called every singe number that I was given with a promise that calling those numbers would get me the help I needed, but no that didn't happen.

Each time I got told the same thing no matter the number or person I talked too. I am over and I want my money back for this shit.

4 days with minimal to NO WIFI OR PHONE SERVICE! Couldn't even dial 911! Have made over 50 calls since October 14th when great service disappeared. Last time held for over 28 minutes, after automated answering said 5 minute wait, and hung up!

The last time I spoke to an expert was told, "Well, you and the Misses have a choice to make. This was after several tickets to Engineers by the Experts without a call back. We were told in weak signal arrea with NO PLAN TO UPGRADE.

subscribed to a new Apple Watch cellular line since September 2022 and the line was unable to be activated. I have come to the store multiple occasions to report the issues. Ultimate the T mobile expert informed me that my Apple Watch has issue and need to be replaced.

I replaced a new Apple watch and came back to the store to activate the cellular and the same issue occurred again. The watch cannot be activated. I was informed that I will be penalized for no promotion and more fees if I cancel the line that doesn’t work since September 2022.

The T-Mobile representative Jon says there is nothing else he can do for me.

The manager at tmobile store name is Erie at 1650 carl d silver parkway fredricksburg va 22401.he misbehaved with us and got personal.we r customers since 10 years and he was acting as if we are theives.he misbehaved with my husband and when i called him in the store he was the rudest person.You need to make sure this guy knows what he is doing.

T mobile customer support is a joke! I have been trying for days to get some help replacing my lost phone. I have call every phone number only to been given the all to known pass off game. I went to the store to be told they could not help I had to call customer service.

All the money they spend on advertising great customer support they should actually train customer support to help.

Went to T-Mobile store on Broadway to complete my deferred trade-in and was initially greeted by Keith, who immediately had a problem with me, and attempted to gaslight me and tell me that I was the one with the problem?! I was confused at first and then I was upset as I realized that I was just being trolled by this guy.

Not sure if it was racial or what (I suspect yes) but I found the encounter totally unacceptable. Fortunately his manager (whose name I did not catch) was perfectly nice and professional, and helped me out in minutes.

We have been with Tmobile for 20 years. The main telephone number for account was 808-205-1176 under my mother Angela Rogers.. I am and have been an authorized person on the account for several years. Upon my returning to the country, I noticed the account was overdie and looked for any bills from Tmobile.

The account was set up on auto pay and amounts that were doubled what I setbup, had been taken from the account since 2020 . Since thete wete no hard copies I went into Tmobile app and downloaded statements. Apoarently, Tmibile has been billing for two phone lines in error.

The 808-205-1176 was cancelled in person just prior to Xmas 2021 when I purchased the iphone and the 213)669-9678 came on. At that point only 310-752-3694 and 213-669-9678 were active. The other line which is tied…

No WIFI AGAIN from a little after 7 pm Friday, December 16, until this morning, December 18th! Called for an Expert and was on hold for over 28 minutes when I HUNG UP! I chose to hold as the automated system said it would get me to the next available, HA!

What the heck am I paying for? But then what do I expect. After o er 50 calls I was told on December 9th the service I have is what it is. " Check your recorded conversation! Kathy and Donald Snyder Tavares.

Florida Disgusted Long time cell phone customers.

After getting a phone for my mom. not text her phone since we share an account. It's her birthday gift. The lady said she took care of it. Than ten minutes, later my mom gets a text about her new phone.

I said do your job. He did not care how they messed up my moms birthday. I asked for a 100 credit for the big trouble I went through. I was told no. /

I switched to T-Mobile using the switch and save promotion. I switched and they were supposed to pay off my phone. I applied back in March (it’s now December) and it was approved in may. I never received the text of any card.

I have been to the store, I have called and been lied to so many times by people who can’t even speak English. I still haven’t received my rebate and it’s now a $780 passed due bill on my credit report for Verizon.

I will probably never see that money. T-mobile should be sued and put out of business. Stop outsourcing and hire people who ACTUALLY KNOW THE FUCK IM SAYING!!! Shame on you crooks! I am switching today! I will never use T-Mobile shitty service again!

Ever since my son chose tmobile for me I have had nothing but issues. The main one is connection. It does not matter if it's the beginning of service or middle or end . I not only get slow connection but no internet is often.

It is all times day or night. And now stated one month didn't process which set payment plan but that has turned in to a big bunch of other payments. I can't call and speak to no one since I always get dot heads that can't understand me or me them.

Every aspect of dealing with t mobile has become stressful. I can't just stop being they will charge a big amount for my phone if cancelled in less than 2 yrs. I hate this company!!!

Tmobile changed my plan without permission, raised my rate, reduced services and then customer service told me that "we had to reduce services to match sprints price you had before tmobile aquired them.

Who it may concern Sprint/T Mobile customers representatives removed my international calling plans with out my permission nor t mobile notifications me about calling international I got charged lots of money and my phone line suspended I don’t know what to do please somebody help me in this matters!!! Thanks (973)873-8045

Tried to sign up for a 3 month free trial. Followed prompt but was signed up for a Mgenta plan by mistake. Called to cancel next day and still trying to cancel. Told many times don't worry I will take care of that for you but always not.

Now after 3 months has gone to a collection agency.

Also tried their local store 3 times.

When my husband’s phone was broken and the insurance purchased to cover damages to phone was used, the whole experience from T-Mobile to Assurance Insurance was a nightmare causing my husband to miss 2 unpaid days of work due to their incompetence and loss of loyal customer since 2016. Now cannot cancel contract and phone lines to pay what is due to end my relationship with this nightmare of a phone company.

Lack of integrity. I was guaranteed my t mobile internet price was locked. After I suffered a fire and lost almost everything I called t Mobil to explain the situation. I was the promised my internet price was locked. It took me several weeks to fin a new place.

When I tried to reconnect my internet I was told my price was not locked, and would be higher than I had been paying. When I complained to the I was told to lie about my address and then I could get my promiser price.

But only if I apparently commit FRAUD.

Hello who it may concern! I’m a T. Mobile customer for 4 years I like t mobile I like the service very much but customer service name Helena removed my international calling plan with out my permission and t. 00 BILL please look in this matters!!!