T-Mobile

I switched to T- Mobil from Verizon to have a lower monthly bill and still have great service. The service I received at 93rd and Northern in Glendale AZ, was horrendous, The store manager Leslie was so disrespectful and rude, she acted like she was doing me a favor just speaking to me.

I am 70 years old and I don't remember ever feeling so upset or disrespected anywhere. I will leave t Mobil as soon as I can and will never recommend T- Mobil to anyone in fact I will share my experience with everyone I can,

I have 2 serious issues and they are now considered fraud & negligence as I have contacted Tmobil several times a month since July and promised my account (your mistakes) would be fixed and promised a high level - senior or higher manager would call me last week as I am done calling.

I have been w/ sprint since 1997 and I have the second serious issue due to you closing the sprint app allowing me no access to the new way although you “take me to the new way” and it gives me error messages and the most bizarre dishonest messages as you have serious technical issues as well.

From April until October 14th, our WIFI was perfect; since then, horrible service not only with the WIFI BUT OUR PHONE SERVICE! Since October 14th, 2022, I've made over 50 calls to the socall3d experts and nothing. On 12/9, I finally got a call from Kristen she got an Engineer Reort - 4 times tickets were supposedly filed - and we told about Troposperic action every evening and morning cutting broadband until anywhere from 7 to 10 am!

In addition, my Gateway needed to be moved to the North side of my house, it faces NW. I ask3d why the service worked fine where it is until October14th when told someone ran into tower and the Lumens box was destroyed.

No WIFI is bad enough but when it's down our 5G phones don't work! If we had to place an 3mergency call WE COULD NOT ENDANGERING OUR, OUR…

0000 t-mobile allowed me to make and setup home internet account but because my pin was messed up I can't cancel my account since your faulty machine gateway 5g box will not connect I'm being bullied into forcefully being stuck with the service that has no service

Bait and switch or fraud. Promised free phone and $800 credit for other phone. Being charged for one phone and no $800 credit. When I inquired once they told me offer only good for commercial accounts.

Second time told we should have ordered 2 phones. We are seniors and feel totally taken advantage of.

since your modem type device didn't work, and I tried it for 3 weeks. They tried to get me to pay $100 for set up, then agreed they had said it would be free. I paid over $50 for the 3 weeks, then cancelled.

Since then they say I owe $40 . I called, they said they can see I cancelled. So just tell us your code and we'll close the account. I told them I threw the code away after canceling. So guess ill owe this the rest of my life.

my husband is a Veteran who's ill, so can't keep fighting this. Just warning people, you should try other companies.

Incompetence in disclosing the return period of promotional product and kept tossing me from the customer service to the store a couple of times. One customer service assured me of a compensation for the hassle and promise to call me back with a specific date and time but never did.

And that is never what I expected dealing with managers and sales floor people and customer service ! Such a awful experience. They have the nerve to send a survey if I would recommend T-Mobile of course one should know the answer, dont you think.

I am not expecting any positive action but KARMA will get you one day.

Tmobile slows down your phone every year more amd more as your phone gets older. Now today, 2 of my 4 phones are useless. I have 2 new phones amd 2 older phones. My 2 newer phones have perfect signal, 5g.

My other 2 phones are older. One is 5g note 10 amd note 9. These phones have no signal at all. Both were working perfectly 2 days ago and then all signal went out to an "e" and most of the time an X right on the signal bars.

IT people don't and can't do anything about it but give an attitude. Now I have 2 paperweights because tmobile wants me to buy newer phones. That's what you call thieves amd crooks.

On 12/9/2022 at 1:58pm I had made a call to Tmobile customer care. My phone is sim is still locked by Tmobile even though they told me it was unlocked when i switched carriers. When i called customer care i had explained to the employee that my phone sim is still locked even though i had switched over to a different carrier and my phone has been paid off for years.

I was a customer to tmobile for over 7 years and finally switched over, but kept my paid iphone. Now, i had bought a new phone from apple and want to sell MY property, ny iphone that i found out is still locked by tmobile even though i was told it was not.

I had this confirmed before i called by a sales agent through chat, and was told sometimes they just "forget" to unlock the sim. Ok. Anyways getting back to the call, the…

As I was sending my son off to college before he got on the plane he mentioned that his phone charging port had stopped working. I told him that his phone was under contract and he could stop into any Tmobile store and they should be able to help.

When he got to Florida he found a Tmobile store and promptly offered to UPGRADE HIS PHONE!!! They sold him an $1100 phone and services. HE WAS 17. They of course billed ME for it. After disputing this bill for over a year I left T-mobile in disgust, bill unpaid.

Today after several years I'm getting letters from a collection agency and I feel cornered. Had they called me as I believe they were supposed to do I would have declined the new purchase and asked them to repair the phone I bought for him a year earlier.

I may end up paying this bill…

I have called tmobile about my tablet not working we changed it and still doing the same the data not working so I told her so I'm paying for something not working she said maybe the tablet doesn't fit you she told me to disconnect it then after I buy a tablet t mobile took my money I have to pay out of my pocket 5 to get a new one and 30 dollars stock fee this is not my fault I thinks I deserve better customer service my service is still down it works when it wants to work

I would give zero stars but you don’t provide that option. My husband and I switched from ATT to T Mobil in August 2022 and purchased new phones as well. My iPhone 13 stopped working and I went to T Mobil store where we opened our account on Wednesday, Nov 24, 2022.

I presented my phone and account information to the associate whose name was John. John refused to provide me with any I assistance because I was not identified as an authorized user on the account. He refused me to use the store phone to call my husband who is the authorized user nor would he let me use the store phone to call T Mobil customer service.

He would not give me any help to determine why my phone isn’t working and wouldn’t even plug my phone into a charger. He kept telling me to have a good day. This was and is…

The store manager Mae was really rude to me . i wanted it returned on my debit card they sent it back and I still have not got my return check . 61 I went to the store and the where rude and told me to leave the store .

I was only trying to find out about my returned .

I terminated my service by phone in June. My husband terminated his in July 2022. When I canceled I asked to keep my number, they said I had to go to the nearest store. I informed them that I had just had 2 major surgeries and a stroke and was unable to travel the hour trip to the nearest store and told them to cancel the service and I would get a new number.

00, that they had cancelled the service due to non payment. From July to November I received NO bill no correspondence at all from tmobile, even though they had my address and our emails. Bogus charges!

It took over a month to get the internet working correctly. I have five phone lines including my elderly parents. I was promised 200$ per line for switching, I have not received that. I was overcharged last month and instead of putting it back in my account the woman I talked to kept telling me that it would be adjusted on my next bill.

I am on the military plan, they lie about this plan having unlimited home internet, and when you reach your 100% data usage, it is not "slower" you have none, no internet. The phone that I switched over to at T-Mobile is horrible, and I have only been a customer for about 3 months.

If my parents did not buy new phones I would quit T-Mobile forever.

i gave tmobile my debt card for autoplay to keep from been late i gave it to him the 11-22-2022 and it was due on the 11/30 he said that would take of everything but he iie they turn off my internet 12/4 and i was on autopay then i call them and told them i was on autopay what i could understand because he didnt speak good english to turn my internet back on would be 73 dollars my monthly was 50 dollars this is rip off when my card number and

they still charge me for turn on fee they wasnt reasonable at all i to speak to a supervisor but said all they was busy but i heard everyone in the background singing xmas songs i guess they was to busy singing songs to help and he kept on muting me im talking and got me on hold that was terrible business you couldnt hear for the singing and i havent…

After 12 years of paying t mobile 8 months ago when they started the 5g our access to the internet stopped I have heard the same lies over and over . Upgrade your phone we promise it will solve the problem It didnt I've done everything they asked cell spot signal boosters everything and nothing has worked the story goes on but

let's bring it to date I spent 2 hours on the phone trying to end the relationship with them just tell me how much it will cost to walk away They would not tell me I asked to speak with a supervisor after wasting a half hour I requested to speak with their supervisor I was told he was in a meeting and would call in 1-3 hours that would of been 11:00 pm arizona time Never got a call so I called them had a hard time getting to a service rep my call was dropped 2 times…

I have called customer service at least 5-6 times to correct the fact that I do not get any voicemails!!!!!! It first stated to come in a few hours later then a few days later then no voicemails at all. Spent hours on the phone and the with agents and 3 of them said they were looking into it and NEVER CALLED ME BACK. I told them I had to leave on Dec 2 for a funeral and was told I would here from them before that....well nothing as usual.. I'm stressed and upset and the incompetence of this service is horrible. I asked for 3 months of service to be paid but that is really not what I want..I WANT MY VOICEMAIL TO WORK!!!!!!

WHAT ARE YOU GOING TO DO FOR ME??????NOW???? THIS HAS CAUSED UNDO STRESS AND WORRY NOT HEARING FROM MY DOCTORS OFFICES THEY DON'T TEXT!!!!!!!!!!! The last voicemail…

I visited a local T-Mobile store in Irvine CA to trade-in my iPhone XS. The store employee removed protective screen guard from my and phone and went to the back room in the pretext of inspecting it. He came back with the screen of my phone damaged with a deep scratch in the middle of the screen.

He refused to accept the device. I called Irvine PD but they were not able to help much in this matter. After, filing the complaint, I tried to contact the store manager via email and he provided me with a fake phone number.

The store on2312 cashier had a attitude disrespectful talk to customers any kind of way she is new and talk to customers like she is on the streets her name is Asia she was very rude.

I ordered a watch band on T-Mobile app the ordr was $118. I’ve called too many times to count been on hold for hours. I’ve gone into the T-Mobile store been given the runaround between the number that they gave me to call and the store no one will help.

They said they tried to refund my card twice, but it won’t go through that I need to wait 10 more business days. It’s been around 35 days. I do not have a T-Mobile account or a pin #.

Last night, 11/30/22, WIFI went out at 5 pm and didn't come back until early 12/1. Ran Speed Test every 15 minutes for 4 hours 0 MPBS! Nothing but problems since October 14th have spoken to their "Experts" OVER 50 TIMES.

Promises but little to know improvement. Four times "tickets" sent to Engineers with pro ise would call with report - NEVER HAVE.

Im to drained to type your company is exhausted me wuth incorrect infi phone actung very bad slow seems no one honors there wordits been horriable

We always have to call customer service for our bill every month. We will call and make arrangements for payment and they still turn our phones off. They gave us a big run around when when order a watch on promotion.

We never got the watch and it took them months to refund the money. The service reps are rude when we call them and call us liars. I will never recommend t mobile to anyone unless you guys fix your issues and my phones off again for a phone I sent in and my phone shouldnt be shut off for a phone my bill is paid

Upgraded one of my lines, they ordered the wrong color and they couldn’t cancel the order when I realized it so I had to wait for the phone to come then take the time out of my day to go return it.. then I had to order the right phoen but now I’m forced to pay a 35 fee even online.

I don’t understand why I’m paying a fee when it was the “”experts”” who messed up the first time. If they were trained properly there wouldn’t have been a mistake the first time around. Unbelievable. Will not recommend this company to anyone, ever!

I was lied to. I was told my old phone was broke it was not. I was told to drop my business account and sign up for personal account I would save money. 00 for a phone. I tried to return my phone I could not.

I was told I would get credit for phone I did not. It goes on and on still screwing with t mobile cannot get anything done.??????????

I'm a new customer at T-mobile who came from Verizon because a T-mobile sales employee in the store at 465 B Monticello ave Williamsburg va 23188 tell me about 4 different cell phones free for new customers. The phones are Samsung s22 ultra,Samsung s22,Samsung Z Flip and Samsung Z Flip 4 the employee say the use the word on us unsted free.

00 dollars at month because I sign for the magenta plan. That was a misleading information (false advertisement) and that is illegal, all he want was for me to became a T-mobile customer, I went back to the store and explained to the manager and

I tell her the sales guy lie to me and she tell me her sales representative are no lies if I say that again she will ask me to leave the store,I did tell back how you call a person who misleading customer, lier…

I filed a claim for my stolen cellphone on 11/15. I have insurance and I've been a loyal Tmobile customer since 2014. The next day the insurance company Assurant emailed me asking for more information regarding my claim telling me to call them.

Easy enough since I don't have a phone to call with and they know that based off my claim. I call them and they ask for the primary account holders ID, I have my bfs submit his ID through the online portal since his account shows he's the primary account holder.

Days go by an my phone still hasn't shipped. I call assurant again and the associate says they do not know why my claim hasn't processed and puts in a note saying to process it. 3 more days go by still nothing.

I call again and this time they say I need to submit the back of the photo ID.…

In September 2022 I received an Internet modem from T-Mobile. Seeing as I couldn't get 5G where I am I went with Internet Lite. It was a 15 day free trial. I realized within two days I was going to exceed my 100gb allotted. I called and ended up driving miles round trip to LaGrange Georgia to return it to the store. I live in a small town in Alabama and there was no way to ship it from here. After spending nearly an hour in the store it was finally accepted and I was told I could leave. This was Sept 17th, end of story. NO

I received a bill from T-Mobile on November 7th for $410. I called T-Mobile and spoke and they said that it had not been returned. I explained the story above and was told an inquiry would be conducted. It wasn't. Then sometime later I realized that it had not been…

Went to the T-Mobile store located at 4095 S State Road 7 Ste U2, Wellington, FL 33449 to upgrade my phone on 11/20/22. Was ready to trade in my old phone to get a discount on the existing line. Instead was offered the same deal without a need to trade in my old phone, which I accepted.

I was also given a free tablet and it was claimed that the line will be free for life (no service charges would be applied). 25 with various charges for line activation and taxes. These charges included activation charges for three lines ($35 each), which I thought was done in error and was told that at least one of the charges will be refunded with my next bill.

) new lines added to my account. Two dummy phone lines and one for the tablet. A few days later the charges were also reflected on bill which…

Elizabeth Cook They cut off my phone service for THEIR mistake. I can not, in any way, contact T-Mobile. Here is what I have sent to them.

"I am 73, live alone, no transportation...and no phone. I pay my bill. (It was double this month) You charged me for a non-working phone you claimed I did not return. I did, per YOUR message on September 25th at 3:42 pm. "We received your Samsung Galaxy A03s and your exchange is all set. If you need assistance with anything call........" Then, "Thank you for allowing me to help you today! Please rest assured that I addressed all your concerns you share with me. Thanks ........" Ron (8:59 am...got them backwards.) No one in your CS knows how to find the department who sends messages...so...no phone. All CS lines are blocked. I am a sitting duck here at…

They don't fulfill their commitment of warranty and miscomitted to me and said that I will get a new kids watch because earlier died in just 2 and half month but sending me a used one and telling me it's new for you , how in sensitive

Has the worst experience ever, they gave me a wrong plan, ie mobile Internet hotspot plan in place of home Internet, hence the device was not working, got to change 2 devices and simcards before they came to know about the issue, even after that they charged me activation fee and shamelessly asked for it again for a new device.

Hello, I used to have you guys as my phone carrier, but I switched about 3 months ago,. I did not have that money in my account,. You need to send me my money back!! I would appreciate you getting back with me,. Thank you Ms. Guerra

Your company is all AI! custermer stoe hospitality is horrific gave no effort to help me and my problem I left mad confused hurt wtf it could have been race inflicted lol

To Whom it May Concern:

I went this morning to buy a cellphone for my daughter. A young man helped us but continued to give us wrong information while at the store, perhaps because he is new on the job, which understandable. He was nice and courteous.

With the purchase of the phone, we received a pair of airpods as a promotion. He gave us a piece of paper which explains how to redeem a gift card. After paying for the phone, he processed the airpods promo and I had to pay the taxes for $9.10 which I had to make another payment. I asked for the receipt and he said I will get it through my email. I never got that receipt. When I got home I proceeded to make the claim on my computer. After I entered my information, it asked for a receipt. I called the store, a young lady answered the phone,…

I'm having trouble trying to get access to my 873 minutes on my back up phone that I've had since 2004 gold points member. Apparently my minutes expired even though I attempted several times to renew them through my account that wouldn't allow me to can someone please help?

November 25, 2022 Customer Account #975540093 Jeffrey Hawkes 208-313-3235 Aug 2021, I, Jeff Hawkes, switched from Verizon to T-Mobile because of your strong reception availability. We love T-Mobile’s reception. I bought 4 phone lines along with me (family members) to T-Mobile. 2083133235, 2082015319, 2087151534, 2085691657.

All of them are iPhones. Aug 2021 – April 2022 T-Mobile reached out to me and offered other services I might be interested in. I canceled my internet carrier (Silver Star) and signed up for the T-Mobile hotspot router for $30 a month. We love it. It works great.

I also signed up for the Netflix benefits your company offers. Thank you for offering it. May 2022, My grandson, River Eddins, asked me if he could join us on the T-Mobile plan. He is selling solar systems in…

We've been T-Mobile customers for just over a year and love it. ) and our daughter an Apple watch and watch line (her first line) from T-Mobile. We had a lot of questions and talked to multiple customer service representatives over the phone and in-store.

In all of these encounters we were never told about the free line when you add a line. This was really disappointing as we've added two lines to our Magenta Max account and spoken to so may in customer support.

I called tmobile to inquire about what they offered with my lifeline/acp benefit. They offered a reduced price phone and service. GREAT! Since then,I donated my old cdma device to a battered womens shelter and I've spent WELL over 40 hours on the phone, email and text with them trying to get the service turned on, turned back on, and battling bills of HUNDREDS...

then, upon contacting their corporate office, I am informed that they do not have lifeline or acp service anywhere in my state! Not enough room here to mention all of the instances of debuchery... like the supervisor who told me to "chill"... reprehensible

I have been a customer of T mobile for Almost 20 years. I thought for a very long time, that T mobile had the best customer service of any organization, club, retail store etc. BUT NOW I think I am dealing with the worst customer service.

I filled out a lot of surveys and I always gave really good response. I will not do that anymore, unless my problem gets fixed. I went to T mobile in Penn Hills, I had a foster daughter with me.

I just needed something minor problem with my with my phone,that was taken very fast and to my satisfaction. But then the employee wanted me to get a new phone which I did not want, this is where it good ugly.

He kept telling me over and over, that I would not have to pay anything. Well I have been paying for a year, for a phone that I did not want. Recently…

I can’t believe that a mobile phone company can’t fix a simple problem. From day one I get emails stating that I have two accounts. I only have one with two phone lines. Mine and my wife’s. The second line belongs to Allen Ross when I called customer service they said it would be fixed.

Guess what their is now a new person added to my account. What did I get myself into this is unbelievable sending billing information to the wrong email address. Next step FCC.

Hi, I'd like to share my experience with T-mobile so far. A few weeks ago, I decided to switch to T-mobile from AT&T (3 lines). I spoke with a few sales reps, and all gave me slightly different answers. Eventually, I decided to switch and order the three sim cards over the phone, and that's where my story starts.

A few reps told me that I would have to pay the activation fees no matter how I activated. The website clearly states that online activation is free When asked about esim the phone rep told me I have to order the regular sims and then switch during activation (it didn't seem logical to me, but I went with the suggestion). Over the last 2 days, I have been trying to activate the lines. I called the support line twice, passed between reps/experts, and eventually, the call…

I was told that for $75 for both activation please but I can bring my phone that's under contract respectful and it would be fully paid since I only owed 800 bucks and 1000 that they would cover they said on the phone since it was family plan I pay 75 to end up after we gave 75 received Sim cards I have to pay remaining of 800 and

they will reimburse witch was never told on a recorded line I then said I want my money back they told me they will only give me back half my money they did not honor contract there for give me my 75 I was denied a supervisor

There service fir WIFI is ridiculous! Since October 15th we've had horrendous service; over 40 calls and NO IMPROVEMENT! Half a dozen times a day WIFI goes out; still connected to Internet but NO WIFI. Even when up it will cut out around 8pm and not come back.

Our neighbor has exact same problem. ee" who told him that his Engineer Report - he's called over 50 times - told him we were in a "weak signal area with NO plans on upgrading! We've both been through 3 new Gateways! WOW!

I paid for 2 IPhones (11 and13). I did not want to owe anything and just receive a monthly bill. Problems with billing were resolved since August. NOW I’m told I was given the incorrect info on the 13 and owe $200 over 24 months.

EXACTLY what I didn’t want. I’m extremely angry. Store #4SJP Shirley NY

I was in the store in Washington DC down I was in the store today trying to fix an issue with returning my phone and as i was talking to the people over the phone and yes i got loud because I was told to return the phone to the store because i didn't want it.

Then another customer started calling me names and trying to fight me when i wasn't even talking to her and the T-Mobile supervisor got smart. The let the customer talk shit to me and curse me out for no reason at all because i got loud in the store when i was handling business.

They called the police on me when the other customer started it with me for no reason. then the supervisor of the store told me to shut up and to get out the store. We both should have been put out of the store.

I think it was so not right and no fair at…

2021- 2022 has been the worst years with TMobile. They have dropped the ball on every angle and as a customer I want to make sure to bring awareness.

The phone promo - BOGO was incorrectly input costing me $$ on the deal I purchased a third device for my toddler a tablet and they added insurance on the phones but failed to add the tablet. Once again an out of pocket cost when an anticipated crack happened. In addition my ex partner who I had asked to remove from my account as an authorized user years prior was still listed causing confusion in my personal life when my new partner went in to submit a claim.

The most embarrassing situation I've had to deal with. This ultimately led in a line split and then being awarded with losing the option to future promotions and Netflix.

Double check…

I was using a LG5 phone with TMobile and loved it until a msg kept coming up on my phone which was very hard to use. Went to t-mobile and they said that the msg had something to do with t-mobile network no longer supporting LG.

So they tried to fix it thru the network with no luck. I was forced to buy a new phone (Nord 200) which I do not like at all. I wanted to exchange it for another phone but I was not allowed to.

Now I am stuck with Nord 200 paying $9 for the next 12 mths. I called LG and explained the situation and they gave me the steps to use to clear the msg from my LG5 phone and it worked!

transferred my Sym to my LG5 and now using my LG5 . Why can't i return the Nord200 and get credit for the new phone which I am not using. Why was I forced to buy a new phone if this is…

Since October 14, 2022 our WIFI AND 5G PHONE service has been horrible. I've spoken to the "Experts" OVER FORTY TIMES with NO RESOLUTION; lots of sources. They've sent two replacement Gateways, one wouldn't power up the second connected WITHOUT WIFI!

On November 15th I WAS NOT ABLE TOGET WIFI AND PHONE SERVICE OUT. I tried calling but their computer couldn't u derstand me and hung up. 3. For supposedly being one of the bid three - WOW. We have been T-Mobile customers for OVER 10 years, wondering why and the one "Experts" comment everything will be better this Spring as we're updating the system ...

Paying well over $120 or what? Below three screen shots from different times on the 15th. When we do get some service it dissapears around 8 pm - Prime time TV