T-Mobile

No complaints. I would like to let you know about customer service at your Pahrump Nevada store. My phone was stolen. I went to the T-Mobile in Pahrump. I want you to know how friendly Heidi is. I was distraught and Heidi helped me with my new I Phone 14+.

She explained how this song worked and got me started with the phone. I returned to the store two days later with questions and Heidi helped me again. Mostly she was patient and answered all of my questions. I hope that this comment makes its way back to Heidi.

She is an asset to your company. D Butterfield

In late August, 2022, I switched to T-mobile. At that time, we purchased 2 new phones, but decided we didn’t need them. T-mobile initiated the return and both phones were returned. Tracking shows that both phones were returned, but t-mobile says that they did not receive the phone.

I have made 6 calls to customer service with no resolution. I’m due a $60 refund for tax and charge needs to be removed from monthly bill.

Horrible internet worse technically support.

They suspend lines to increase revenue. Beware!

T-Mobile is now advertising in-store repair services. Cool. Awesome. Broke my screen today. I live in the 2nd largest city in my state with 2 full fledged stores in town and a whole bunch of smaller outlets. Asked if either of them offered repair services.

" second guy comes over "Not anymore, they fired the whole team". Wonderful, just perfect. Now instead of a $30 screen fix where I'm in and out the door I have to pay $100 dollars to get a replacement mailed to me while the phone is completely unusable. Fantastic.

Hate every second of this. What a headache and a rip off for a simple fix!

Very Diappointed customer. To many tower issues.with no signal for 5 days since Saturday 5th of Nov.Why is it not getting fixed.this is not acceptable we pay enough for our cell service with others in my community that have also called.Never had a issue with Sprint.Same explanation everything the service signal is interrupted."We don't have a time frame to fix the issue" but they know exactly where the issue is on our tower".i live at 406 south main Capac.Mi 48014

I was getting set to pay my bill. The website came up and there was a box that told me I could manage the settings for whether my information could be sold to advertisers. Great I thought. When I said yes it said I would have to sign in.

OK I was going to anyway. When I did sign in, it did not take me that page. I had to search. When I got there at then end of the paragraph it said I had to log in. 4 log ins later, 2 robot bots, each asking me to log in and presenting me with alternatives that had nothing to do with my question, I got a "person". No additional help. She?

kept asking me unrelated questions while reassuring me she was real. All I wanted was for me to be able to click a button that said don't sell my information. That is what was advertised on the front page. She asked me…

Replaced my SIM card due to sprint switching to t mobile have had no use of my phone for 3 days. Spent 10 hours one day in the phone with several IT reps as well as apple tech. T mobile says as long as I can make out going wi-fi calls it’s fine.

I can not send or receive regular text messages or receive calls.

Finally was offered a new phone at a discount then the next day they were not going to honor that deal they wanted me to send in my phone before I even received another phone. I have a sick mother who lives about 40 minutes from me and can not receive incoming calls.

Was told to just go stay with her at one point, as if I don’t have a life and obligations. Here it is days later and still waiting for my phone that was to be over nighted. Was never able to speak to a supervisor…

This company is ridiculous. I received 2 phones via UPS that I never ordered nor do I have a T mobile account on 10/11/22. I immediately contacted T mobile to let them know. Jake said he set up the account fraud referral and gave me a reference number.

I have called this company 4 times with no resolution. I receive a bill in the mail and a letter wanting to verify my ssn and get a copy of my DL # (not happening). Called again today once again and was told that I needed to send in a copy of a policy report.

I wasn't told anything like this before. Every single time I call I get zero help, a sup or manager is NEVER available to speak with me. This company makes me feel like the fraudulent person verses the victim of identity theft.

It's ridiculous that I have been dealing with this for…

I signed up for a plan ONLY because I was promised that I would bet a specific phone number that was available at the time I called in to order new phone service. I received the package and did not open the box for 3 weeks after I got it.

) I informed my friends and family of my new number that I would be using. ( The number I was promised from T-Mobile) hen I opened my package with my new phone from T-Mobile the number was not what I was promised.

I called T-Mobile and explained that I did not want the phone because the number was not what I was promised and it was no longer available. I was offered a different number and told to go into a T-Mobile store to help or I could request a return.

Two days later I called T-Mobile again and explained my situation. I said I wanted to return the…

I visited the T-Mobile store at 4717 Colleyville Blvd. today (Nov 7) and thanks to Mr. Jonte Porter, the newly appointed Store Manager had the worst customer service experience I have ever had. He was extremely rude and threatened me and my wife with eviction from the store. Finally ended up apologizing to us for his behavior when another customer at the store (who had witnessed his behavior) intervened and told him in no uncertain terms that he was way out of line and he needs to learn how to behave with customers.

In signing me up with T-Mobile (3 lines on the Magenta 55+Plan) on October 31 the T-Mobile associate made a mistake which was going to cost me $1200 if not corrected. I went to the store today to follow up on a "ticket" that the store had written up to correct the problem. Mr.…

I took my 73 year old mother to Tmobile in Hamden CT to purchase a new phone. When we first walked through the door one of the representatives said to my mother that she should sit down because she looked winded.

That completely embarrassed my mother. There were 2 female representatives in the store and a male. The male was very polite and tried to help but the 2 females were obnoxious and rude. They laughed at my mother because she wanted an iphone 11 and was told it was discontinued.

When she stated that she didn't want any other phone and wasn't interested in 5G the 2 girls began to laugh and make faces.. My mother became visibly upset and left without a new phone. I ended up taking her to the Apple store to purchase a new phone..

I did not get the young ladies names but we were at…

I cancelled my account with tmobile in February of 2022, the rep confirmed that our 3rd line that we never even used, was also being cancelled. This was on a recorded line which has already been reviewed by the claims team. They still bill me $93.33 for this unused line until July when I finally check my statement. I have probably spent over 6 hours on the phone talking to multiple different people who eventually tell me I have a refund coming. Then when I call again they pretend that none of this has already happened. I've gone through this run around probably 5 times now.

The last person I spoke to on October 13th was named Jackie with an employee ID #567026 who, on a recorded call, stated that I would be receiving a refund of $500 in the next 7 business days. This was said to me, and…

Been trying to get money back from phone that was retuned 2 months ago, had service 1 day!!!! They still charger me 111 for service, They took 900 dollars for service o had one day, live called customer service over 30 times, everyone says something different. Basically lie after lie.

Unbelievable that they can do this!

I had a very rude agent on the chat today. My lines were suspended (and now have about $100 worth in suspension fees) and it’s because my wife was in a rollover car accident and nearly died. She handles all the bills and I had to take care of our kids while she was in the hospital.

” I tried explaining this to the agent and he had the audacity to tell me to try and lower my bill. It isn’t that I could t pay for it! I had to take off from work considering I wasn’t exactly expecting my wife to be in an accident where her car flipped 3 times.

Then I basically had to beg for a manager to get on the chat. He refused and said “she is watching me talk and agrees with what I’m saying”. Is this how your employees treat customers who have been there for years?

He even then said this is a business…

I have had home internet for 19months and have complained for 16 months about the slow speed. Speeds are typically less than one and never in double digits I can tell you what the customer rep is going to say prior to them opening their mouth.

I have heard the excuses multiple times. Favorite excuse is work on a tower probably true since they are putting them after the service is sold

My service sucks, I've been charged for multiple lines and lied to about a free phone...and everytime I try to fix an issue I get the run around or get charged for another service. I was really enjoying tmobile but now my experiences are causing me to want to cancel all service.

I have been having trouble with their home internet service. I received an updated device which didn’t work. I was told a replacement would be sent. I received notice that it was in backoorder. Months went by and I never received a replacement but a bill for the unreturned gateway.

I was told I would receive credit when the gateway was returned. I returned the gateway only to find another unsolicited gateway on my driveway. Although I was told the gateway had been received and I would get credit I was never credited I disputed the charge with my credit card.

Now t mobile is saying I owe even more than even the gateway cost and that my payment is past due DESPITE Bring in autopay AND never receiving the credit promised. I have spent over 20 hours on the phone and visiting t mobile stores…

I w as a new customer for 3 days only. I lost valuable information from my pld phone and was assured it would be transferred. While inquiring about it, I was told sorry! Dont know what to tell you. Then a employee came out and proceeded to speak to me in a disrespectful way.

I ask is he talking to me? I was in disbelief. I cried on my way home. Did he talk to me like that because I'm a senior citizen? I don't want to do business with such unprofessional company. I went back to my old carrier in 3 days.

I was charged a restocking fee and one months bill. I should not be charged because I would not have changed carriers had I not been treaded with such disrespect. This is very unfair to me.

I paid my bill last month for internet service, they turned my service off today. Now, why is that? Everything I called the service line, they hang up on me. Now I am forced to go to my lawyer and go to the newspaper. Have a nice day.

Purchased a gold 14 I phone Pro over the internet. When the phone arrived the gold color did not match what was on the website. We returned the phone but had to pay a 70 dollar restocking fee. when the return is due to misrepresentation on the website, the 70 dollar fee should have been waived, but it was not.

I try get turn off . My severs on hold because I got sick two months ago. Now charger over 300.00 dollors now on my phone

I was told when I started my service with T mobile that I would have service. That I do not have. I was also lied to from day one when they cahrged me 450 dollars for me to start my service and for 6 free phones.

I have been whith you all for 6 months and I still do not have service. I have called several times about this issue and every time I get told that the service will be up and running within a month.

Well it still has not been fixed. I was also told by a service tec that i will be getting 6 months of credit since I have not had any service. Well that was a like to. I also got screwed over a phone.

My son's phone stopped working and we had insurance on all of our phones. Well i go charged for a new phone because no one would send me a shipping lable. I got a credit of 60 dollars.…

I just switched. Spend over $1k to switch and buy new devices. Order was messed up and only half order shipped and arrived on time. I waited on hold for 3 hours to speak with someone who could help and was told I would be transferred to a supervisor, but they disconnected the call on me - TWICE.

I don't event want to service anymore and just want a full refund and no one will help me.

I've been with T-Mobile for almost 14 yrs, and the experience I've been getting is horrible. The new customer service representatives don't know anything and someone need to train the more than the normal. It crazy because every time I call nobody knows what I'm talking about, and that's because no one puts in NOTES.

I'M NOT UNDERSTANDING THE SERVICE THAT WERE GETTING IF THEY CAN'T BE OF HELP ‼️I HAVE SEND EMAILS SEVERAL TIMES AND NO ONE HAS RESPONDED.

I have a friend that works at the T-mobile on congress in lakepark. My concern is that one of the worker name Florin Dunkin told her she has an order & sent her home she has a medial condition with eczema.

My friend told her boss John Garcia & he didn't do anything about it. I want something done before it gets out of control. you can reach me at 773-934-9699 thank Liz

I purchased a google pixel 6a phone on 9/1/22 for $508.79. The camera on the phone did not work. Your local affiliate did not replace or refund me my money. Instead, I was forced to send the phone to Houston Texas where it was received by you on 9/22/22. Since then I received an email saying that you lost my phone. I don't know what possible reason why your company losing my phone has anything to do with you not refunding me my money. I expect my refund immediately. Please note UPS tracking of package to T-Mobile in Houston #1Z0545229091978750 Othernumbers associated with this screw up are:

Request # 65584828 Mobile #616-990-2703 Form # CTLSO1EU279648

We have not had service on Heizer Creek in poca wv since Tuesday they are saying nothing is wrong with the tower but there is a line cut across the road from my house it needs to be fixed everyone on the creek has no cell service

My first complaint is the service. My service went down around 12pm ET today, 10/27/22. I couldn't make calls or send texts due to limited to no bars. If I had an emergency I would have not been able to use my phone.

Being that I am connected to home wifi (definitely not T-Mobile's), I am able to use my phone. I was a former Sprint customer and now since my account is fully T-Mobile, her comes the issues. My second complaint is with the customer service chat.

I reached out to inquire about the issue as well as to get my account credited. I opened two separate chats, one with a Raybanleyi (something like that and the other with an Anaranielle and I could see where both reps read my chats but never responded.

I have worked in customer service for over 10 years and if myself or any of my…

I went to the t-mobile Culver City store on Sepulveda on 10/15/2022 just to get a SIM card entered into my tablet that t-mobile sent me. Entering the store was a mistake. Instantly the young man Freddie , which he said he was the manager there. 00 to put down.

00 dollars he said OK.? I gave him the money for the tablet. And after he took the take to the back and told that I can’t get the tablet until I pay the rest of the money and gave me only a tracker which I told him I did not want.

He had a smile on his face when he walked away with the tablet. I felt so defeated and taken average of. Because he lie to me and took my money with no product. I left the store disappointed and they didn’t care.

I called customer service right away and expressed how I was treated and taken avantage of.…

I m travel in out side country I don’t have get internet service maxsoure & solve my problem pls

Signed up for service and received phones they were wrong have been waiting over 4 weeks for new phones, oh let’s not forget they ported my lines over without having T-Mobile phones so me and my family had no service for 8 hours had to go to a store it took 2 hours to fix still don’t have phones and now I have a bill for 485 for service blows my mind how this company works, nobody can ever help me it’s a joke at this point. Great customer service for a new customer.

I have been a T-mobile customer for 23 years and have had the same phone for over 4 years. I contacted T-mobile customer service yesterday and advised that I needed a new phone as my phone was not working properly.

I was advised that although all other customers have the option to upgrade, get a free phone, a discount or pay in monthly installments I do not have those options. I have no credit issues am current on my bill and have been a customer for over 23 years and yet T-mobile can't tell me why I don't have the option to upgrade my phone after 4 years.

I advised them that my phone no longer works and I need a new phone and was advised that I have to pay $1000 up front in full whereas other customers don't.

I need to make a complaint against a supervisor by the name of Krystal in the Charleston SC location. I have an issue that needs to be resolved and she stated yesterday she would call me back. I told her I have had several people tell me they would call me back and they never do. She stated that wouldn't be her and that she would call me back sometime yesterday. AND SHE NEVER DID! Nor did she try to reach out today if she was in the office.

She even verified my phone number I and I verified that it was correct. She only gave her First name which I assume is standard. Her name is Krystal or Crystal.

Please advise what can be done because my issue needs to be escalated even if she never calls back. So, if she is no longer with the company, deceased or had an accident please advise your…

I visited the T-Mobile store on the Oregon Pike, Lancaster, PA on or about August 12, 2022. I was experiencing difficulties with my LG phone and was advised that LG had gone out of business and was no longer providing updates, etc.

I was further advised that I would need to replace that phone. I settled for a TCL model. I was assured MANY times that my monthly bill would NOT go up. I received a text today saying that my next bill would be $60. This is roughly $15.

more than I was previously paying. Today I called your 611 number and spoke with a very nice man by the name of Evan. He checked into my account and confirmed that there was nothing that could be done to lower my bill or rectify this situation.

I am completely frustrated and a little angry that I was told that my bill would not…

In September 2021, I have joined T-mobile and joined the family plan w/ Sera B. We got the offer on BOGO for the iPhone 13 pro max with a contact for one year( at least that’s what I remember) The T-Mobile employee guaranteed great service and I even checked T-mobile coverage map that was claiming they were covering my area.

Well for the last 13 months, I was suffering from lack of coverage and missed many important calls that would go straight to voicemail, and would only receive notification of these call the next days.

Also, my internet is so slow, even sitting in my office for 10 hours a day, I can’t check anything on the internet.

Also from the poor coverage, even my navigation barely worked, there were instances where it would just stop working in the middle of the trip, causing me…

This is a complaint about the T-Mobile service in Beaufort south Carolina. I entered the store on Saturday 10/22/2022 and the person that helped me was pretty good, The real complaint that I have is that I thought that it was so unprofessional and

it looked very disgusting for an employee to sit there and chew tobacco and spitting the nasty stuff in a bottle right in front of me. Each time that he spat I had to put my head down and look away because it was very nasty.

If I have to receive such customer service I rather not going to the store. My intention was to get iPhone 14 but I change my mind and just keep what I have instead of dealing with it. it was just unpleasant.

I would like to share with everybody that is having issues with T Mobile Sprint! Hold back money each month you are having issues and have a convincing case against. There is class action LS that is picking up speed and I would investigate it and join the list of customers they have screwed over

Piece of shit company. There is literally a fee for EVERYTHING. Sprint never did that shit. Fuck these guys

There is not enough space to complain 611 is a BS number, and they say it is not their number and transfer me to BFE. I thought 611 was for both!

Since T-Mobile has been involved with Sprint the service has been one of Shi__ I have ever experienced! It should be MORE Shit Bars in More places.

I have a tablet and I had to buy a new tablet because they claimed my old one will not work after July 31, 2022. I did buy and now the NEW tablet has been working about 50% of the time All I am getting is from a 3-rate world that cannot take care of then self, and they claim they can FIX it (O do not worry we can fix it) I will have spent over 900.00 dollars on tablet and same BS after new

Now my phone was the same thing, you must have 5 g . Makes no difference same BS different day Same old BS…

Customer service Nashville is very nasty note helpful and I will be reporting them to higher ups! I had a emergency and they told me to go borrow money to pay cause they couldn’t help me

00 deposit I got it ok from corporate office 8 months ago and tmobil never honored it I send all the phones in very good physical condition to them I pay my bill on time for what? if you see my account you see how many times I have had to contact them because of phone issues tonight they laughed when I told them the condition these phones are in the phone is purple but

casing is black or I have to use a switch battery to charge my phone do I have to go on 669-279-9881 Diane ZBohn

My account was hacked and in one month racked up fees to the sum of $289.00! I have been a loyal customer for 4 years and t mobile will not work out a resolve to this disturbing problem

I have been working with Paula Smith and her T-Mobile bill for over 6 months and we have not been able to resolve this matter. We have spoken to several representatives and file a complaint. We have contacted all 3 credit bureaus and have disputed this matter. Paula's account no. is 297xxx78.

Here is the letter that was sent in several months ago.

The reason I am disputing this bill is because I switched from T-Mobile to Verizon, not only did I cancel the service, but Verizon did as well. I talked to T-Mobile and Verizon and I was guaranteed this would be taken off of my credit report. Some of the charges were but not all of them. The reason I found out about this was because I was getting ready to close on house and the collection items showed up on my credit report. This has kept me…

when i change my phone at mobile Georgia ave and piney branch store 815d i stay in the store more than 5 hours even the manager bad customer service i lost my time my effort in one store

I now have Tmobile since they purchased Sprint who I have been with for decades. Because I live in the foothills and have no cell service at my home the rep told me that if I bought a new 5g phone the problem would be solved. it was not.

When I go somewhere that has no cell phone service and my clients call my phone they get a message saying that my number is no longer in service (I am on auto pay). I have lost customers who chose another real estate agent to help them because they thought I was no longer in business.

I lost potentially $17,940 from that 1 sale. I have spoken to Multiple techs on the tmobile team and over 20 hours on the phone and it is still the same issue. I have asked for the corporate email, name and phone number for the customer/public relations person and they tell…

Hi my name is Jacqueline Richardson my son's phone got crushed. So we took it to the local store to find out that we had to go online and file a claim. The claim was denied because they filed it on my phone which is also on the same account.

15 more phone calls later after being hung up on, disconnected and the associate didn't even call me back. They finally told me that the claim was denied because the phone had been used after the claim was filed only because they filed the claim on the wrong damn number of course I used my phone I was calling them.

Finally got through that paid the deductible. No I have the phone go to activate the SIM card and the activated it on my phone. So when they're trying to switch it back they made it so neither one of the phones are usable because they have…

T mobile 5g home keeps flickering on and off for months, causing issues with working fron home vpn. Cannot keep up. Keeps curring off hard at night.

T-Mobile store at Cherry Hill Mall in NJ. 2000 NJ-38 Space 1880, Cherry Hill, NJ 08002 Lazy a## customer service rep Natality with a nasty attitude. Sitting on top of a table, no proper greeting. Asked about iphone restocking fee, "I don't know look on the receipt".

Get off your lazy a##, pull up your customer's account. Look like accurate information to give to the customer. Walked in the Apple store across, smiling and greeting. This store should be shut down.

I've switched over to t-mobile in early July from Verizon. I was offered a promotion that would payoff the balance of my phones that I purchased through Verizon up to $750 per phone. The salesperson told me that this promotion would take 4-8 weeks to complete.

It's been 14 weeks now and nobody can give me answer on my the reimbursement of the phones that I had to purchase because of t-mobiles broken promise. I'm owed $1500 for phones, the sales clerk flat out lied to me.

I was promised a gift card to pay off the balance, now the sales clerk who is also the store manager won't answer my calls. Please get back to me and let me know what to do. Thank you.