Taco Bell logo

Taco Bell

2.0
2,095 complaints

Address

1 Glen Bell Way, Irvine , CA, 92614

Customers report widespread issues with order accuracy (missing items, wrong ingredients), extremely long wait times particularly in drive-thru, and poor food quality including small portions and stale ingredients. Staff professionalism and basic store operations are also major concerns, with reports of rude employees, stores closing early, and inadequate staffing.

Common Issues

40% (248)
wrong ordermissingincorrect
30% (186)
waiting45 minutes20 minutes
25% (155)
stalesmallbarely any
20% (124)
rudeunfriendlyhostile
15% (93)
closed earlyno staffno manager

Complaints

Taco Bell logo

Jacqueline Patty

Feb 23, 2023
0

I am a long time and regular customer who orders from your establishment at 11315 Causeway Blvd Brandon, Fl 33511 I had several items missing from my order to which I paid $43 for all of this to be delivered by your delivery service which did come. My order had no sauces at all which I indicated on my order online I proceeded to call your restaurant some person named Woody I mean he gave me like two different names.

Woody then Doug he proceeded to tell me oh is their fault they were busy and didn’t have time to put the sauces in there. If you don’t have honest, reliable employees that feels like they’re too busy to do their job, they should not be employed at your establishment because customer service is what they are supposed to do instead of telling me come up there and

they can give…

Taco Bell logo

Larry

Feb 23, 2023
0

Why the new crispy melt taco deluxe craving box not being served at the Taco Bell at second/ main st Manchester Nh. It’s on the screen & not being served.

Also staff talking to each other not acknowledging me was waiting for more than 10 minutes but still talking to each not due to Taco Bell. Don’t think I’ll be back here it’s always the same here. I try over & over cause it’s more convenient for me.

First time I’ve complained, but tired of service. I’m actually 4 blocks away but I think I’ll go to the one on south willow st that’s about 2 miles from me.

Taco Bell logo

Allan Bell

Feb 23, 2023
0

Purchased a burrito supreme and a taco for lunch today at Taco Bell located on Holland Rd, at Shipps Corner, Virginia Beach, Va. To call the food terrible is an understatement. The meat in both was salty with an odd after taste and the burrito had no sour cream whatsoever.

I don't believe I have ever eaten such bad food at any fast food establishment in my life. I'd be surprised if you have never received any complaints from other customers concerning the food at this location!

Taco Bell logo

Lucy Kuban

Feb 23, 2023
0

I visited the store in Ottawa KS yesterday and ordered the 2 Burrito Supreme Cravings Trio and a Mexican pizza. There was a smidgeon of meat in all of these items! It was as if they took less than a teaspoon of meat for each item and didn’t even distribute that small amount on the entire surface!

This is not the first time I have experienced this ! I hesitated going back to this particular store, but thought I would give them a second chance!! They failed the second time around! I sure hope that Taco Bell is not chintzing with the meat in order as a general policy!

Or is it just this location who feels the need to save an extra buck, by limiting the meat in their product? Very disappointed in the product at this location! and will not visit here again!

Taco Bell logo

Olivia

Feb 23, 2023
0

They close their inside at 8 when online and on the door it says they are open until 10. The employees were laughing behind the counter on their phones when I tried to go inside to order and the doors were locked at 8:00.

Then I go through the drive through order a fiesta potato no sour cream and a spicy potato soft taco no chipotle sauce. When I received my order my potatoes had sour cream and my tacos had chipotle sauce. I had to wait in the drive through all over again behind 4 cars just to get back to the drive through window to tell them they messed up my food.

It would have saved me time if their inside was open like it’s advertised online I spent 30 minutes at Taco Bell tonight after a long shift it would have been nice to get my food right the first time or at least have the…

Taco Bell logo

Bekka

Feb 22, 2023
0

5 hours so he can't get insurance. Plus ice has to be gotten everyday and he is using his own car to go get it out of town with no pay??? I would appreciate a call about this asap. Shelbyville Illinois

Taco Bell logo

Susan S

Feb 22, 2023
0

I placed an online order through Taco Bell website and it happens that my order got canceled because the order did not show up in their system. DoorDash on the other hand said that they will take full responsibility, however, since the order has been placed directly through Taco Bell, you have the authority to process the refund back to my card.

That's why I'm here asking for assistance since I am not able to call your support line. I want my full refund.

Taco Bell logo

Jimmy

Feb 22, 2023
0

i am also a part time door dasher from the time i have started to dash i have walked into taco bell to pick up a order and the lady was so rude because i just wanted reassurance that all the items were in the bag she grabbed the bag ripped it open and then said well now i have to re bag this in a hateful tone i let that go just challked it up to her having a bad day then

today it is pouring rain so i go thru the drive thru through to pick up a order because sometimes the lobby is not open so i pull through there and the guy hatefully says your suppose to come in to pick up which i dont mind but plz put a sign on door big enough to read feom a vehicle that says lobby closed plz use drive thru im not trying to be a pain but

even as a dasher we deserve respect as well we bring buisnees from…

Taco Bell logo

Robin

Feb 22, 2023
0

How about I waited almost 2 hours for delivery with Uber eats!!!

However Uber eats was not the problem, Taco Bell was! Once I was issued a second delivery person, I was then still in wait for my order! 00 order which I received no napkins, no sauces , etc. it’s ridiculous how I have to go here to complain, as my driver was very nice and I honestly have no issues with him.

I do however have issues with Taco Bell!!! I am appalled at the service and food! I’ll tell everyone I know about how horrible this situation was and has been conducted and you all think it’s ok for public service!!

I work in this industry and it’s appalling how you advocate yourselves! I will never order again from you deeply unsatisfied customer and saddened as I lived your food for many years of my life!

Taco Bell logo

Luis Reyes

Feb 22, 2023
0

I have not received my last two mobile delivery orders from Taco Bell and I kee contacting them through the app and get no response!! It is a scam!!!

Taco Bell logo

Rachel Klotz

Feb 22, 2023
0

Tacobell in gardner ks has the worst customer service and food. The bottom if the tacos are always soggy, hardly any meat, the food is not hot. Multiple times in the drive through did not get the whole order. It's not convenient to get home and have to go back to get missing items.

Employees always on their phone, grumpy. The worst

Taco Bell logo

Patrick DeGarmo

Feb 22, 2023
0

Every time we go thru the drive thru they alwayes get our order wrong, your workers do not know how to read the orders on the monitor, they alwayes have a ****** attitude. Hire people who take pride in their work or your gonna lose alot more customers cause youve already lost mine. i will never touch a product from taco bell ever again

Taco Bell logo

Aundrea Herndon

Feb 22, 2023
0

I am a door dasher and every time I go to the Maumelle Blvd Taco Bell in North Little Rock, AR. I always seem to have to wait 30 to 45 mins for them to make the order which should have been done and ready to be picked up by the time I get there, but

instead I am not making my wages due to having to wait and receive my order after deliver time. I went there today 2/21 and the lobby was closed at 5:30pm and there was only 2 workers present that I know of.

This is a constant issue with this Taco Bell in particular. I have no other problems with any other Taco Bell’s in the areas.

Taco Bell logo

Stephen McCarthy

Feb 21, 2023
0

store: 1615 Buford Hwy, Cumming GA 30041. Store manager has the worst attitude towards delivery drivers. Today, after acknowledging order, waiting several minutes, tells me the order will not be ready for another ten minutes even though he's fulfilling current drive through orders.

This has been an ongoing situation for several months.

Taco Bell logo

Clynda White

Feb 21, 2023
0

Every time you have a new item and I try to order it no matter what Taco Bell I'm at in Indianapolis they never have them they're always out my question is if you're going to have a new item why don't you order enough of it or the stores order enough of it that everyone can try it it's very frustrating the latest thing was today and it was the crunchy taco melt and of course the Taco Bell on 10th and Shadeland did not have it and they were out of black beans for some reason you couldn't get the ground beef one either that's pretty sad I prefer Taco Bell overall the authentic Mexican restaurants but

if I can't get what I want off the menu I'll just go somewhere else because your portions are becoming smaller and smaller and the prices keep going up and up and you can never try a new item…

Taco Bell logo

Marcia Rodgers

Feb 21, 2023
0

The food just isn’t as good as it used to be! I used to order set a beef burrito and tostada, but those aren’t offered any longer. I tried a Mexican pizza because it looked so good on TV but mine was skimpy with no taste!!

My sister and brother in law won’t go back. I had a friends who told me today that they won’t go there anymore and I won’t. When our Taco Bell in La Junta, CO first opened it was great but no more!!

Taco Bell logo

Dianne Spencer

Feb 21, 2023
0

Noone was at the counter so sent 8yr old granddaughter in to get food while in front of the door she stood so long finally came back almost in tears and said grandma she want say nothing to me I went in and she said nothing to me either just let me stood up at the counter too I finally had to ask can you order at counter she said you have to use the keious machine she could have said something to the child and

said something this may sound pattie Hueytown Ala Sunday Fed19th 6:00 pm That was not good customer service

Taco Bell logo

javier perez

Feb 21, 2023
0

I went to eat to the location on 400 s in springville utah and that was 3 kids working about 6:30 pm on feb 20 and no napkings in dispenser one of the employee eating in preparation area and all 3 play around.

Taco Bell logo

Vrund Patel

Feb 20, 2023
0

I was charged for my order even though the order did not go through. My gift cards were used up and my credit card was charged. The customer service number is not even being picked up.

Taco Bell logo

B. T.

Feb 20, 2023
0

Made a ~$35 delivery order and it was never delivered!!! The driver even had the gall to pretend he had dropped it off, and despite a few attempts at reaching out to them, Taco Bell support has given zero effort into offering to refund (even partially) or make this right in any way.

I'm disappointed because TB was genuinely one of my go-to spots but messing up delivery less than a mile away is inexcusable even if third-party services are leveraged to arrange the delivery. 8 mile away.

Taco Bell logo

Darell Porter

Feb 20, 2023
0

I went through the drive thru located Kingshighway and Natural Bridge in St Louis, Missouri around 10 pm on Sunday 2-19-2023. I was told I could order more than 3 items total. The lady who took my order said I was only able to order the chalupa supreme meal nothing else because it would be more than 3 items.

I asked for a receipt and she said she was out of receipt paper so I couldn't get a receipt. I actually paid with my credit card. My name is Mr Porter and my telephone number is 314-346-8591. com

Taco Bell logo

Halen Jenkins

Feb 20, 2023
0

I went to Taco Bell wanting to grab a quick dinner for myself and my family. When I pull into the drive thru there are only 2 cars in front of me with the line starting at the speaker. I’m waiting and after 15 minutes pass of not moving I decide to put in a mobile order to speed things up when I get to the speaker.

After I place that mobile order it’s 20 minutes before I ever move. 25 minutes until I get to the speaker. People in line behind me are visibly upset and honking their horn and yelling at people to order. But it’s not anyone in lines fault because when I ge to the speaker they tell me to wait to order, same thing they told the 2 people in front of me.

I proceed to tell them I have a mobile order and it’s kind of ridiculous I’ve been waiting in line for 35 minutes at a fast…

Taco Bell logo

Genne A Souvannasane

Feb 20, 2023
0

The taca bell I went too is very unprofessional, it took them a while to take our order and when we received the order it was messy and it wasn't the right order, they had to make my order 3 time and it was still not right, I got the wrong order for what I order, there was barely no sauce, lobby was very dirty, manager was terrible, she should be watching her employee instead letting them do what they want, this taca bell and manager is unprofessional.

Taco Bell logo

Tim

Feb 20, 2023
0

I eat at the Taco Bell in cottonwood Az on 2/19/23 around 3pm. There was a guy that took my order inside the restaurant was out of uniform wearing a greasy sweatshirt and sunglasses on his head. On top of that he got my order wrong.

Not good for business very disappointed.

Taco Bell logo

Dusty Landon

Feb 20, 2023
0

and I have never seen a restaurant closed down for an upgrade reopen and be worse off than what they were before I think the company whoever that might be deserve better and I will do a review of that location and straighten it up otherwise you'll be losing money before you know it

Taco Bell logo

Dorothy

Feb 19, 2023
0

Went to taco bell on bermuda and Russell in las vegas nv. A empmoyee name ms. Maria spoke on full blast speaker on cell for 30+min then proceeded to play video or tv. I dont care if u talk but shesh ON SPEAKER?

Was so annoying and unprofessional. Especially since i was also forced to use kiosk to order because there was nobody at counter. I sat and waited over 20 min for order having to listen to her while she ate was just alot.

" No hi welcome if youd like please use kiosk. Thank you... Doesnt take much to be nice.

Taco Bell logo

Katie Gortney

Feb 19, 2023
0

I HAD HAIR IN MY FOOD AND THEY MESSED MY ORDER UP!!

Taco Bell logo

robert m bailey

Feb 19, 2023
0

THE AP SHOULD RECOGNIZE ME

SO I SHOULD NOT HAVE TO PUT IN NAME AND E MAIL EVERY TIME

EVERYONE ELSE APPS DO

Taco Bell logo

Kortnee

Feb 19, 2023
0

Went to the Sidney Ohio location, at 10:24AM and was advised they were no longer serving breakfast when breakfast hours are 7-11, when asked they said we don’t want to and we don’t have to… such professional employees you have.

Taco Bell logo

Keidron Jackson

Feb 19, 2023
0

Employees closed the store 3 hours early. I had ordered and paid for my food online. When i got there employees were leaving the store and told me i would have to come back tomorrow.

Taco Bell logo

Jay Saunders

Feb 18, 2023
0

Your restaurant in Clifton park informed me that they didn’t have anybody there to run the register today. I can’t believe that all the other people working there can’t work a register. Terrible way to keep loyal customers! I left and spent my money elsewhere.

Hope there are people working to fix these problems before bankruptcy hits .

Taco Bell logo

Keri Schmidt

Feb 18, 2023
0

It took a long time to even order. After ordering it took forever to get the food. Portions of the food was horrible. We went to complain and try to order something else and no one was there to help us.

We left the food on the counter and had to leave

Taco Bell logo

Tina Ingram

Feb 18, 2023
0

m.. I went through the drive-thru the woman refused to give me a receipt. She was extremely angry I don't know why. It was a horrible experience from start to finish beginning with the fact that she could not hear or understand while I was trying to place my order.

After repeating myself several times she finally told me to pull around to the window I simply wanted a number one with two crunchy and one soft taco both supremes - lettuce and a Pepsi. I can repeat it myself at the window At which point she tried to hand me a Sierra mist and I corrected her and said no I want a Pepsi please.

She got very angry with me and yelled at me informing me that no I had told her a Sierra mist. She slammed the door on me said something to her co-worker he came back with a Pepsi and again told me that…

Taco Bell logo

Heather Riley

Feb 18, 2023
0

Taco Bell in Chester, NY. Girl at the register was rude and overcharged me. I went to get my money back for overcharge and manager went through the motions but I never received my money back on my bank card.

He never gave me a receipt and was not helpful.

Taco Bell logo

Priscilla

Feb 18, 2023
0

Last night I went to the Taco Bell located on 2010 E Palm Valley Blvd, Round Rock, TX 78664 specifically because we were craving the Cinnabon delights, and because this location is open till 1am on Fridays we made the drive. When we got to the drive-thru intercom to place our order at 12am, the guy taking orders (name is Lalo) told us that they had just sold the last batch they made to the car in front of us.

So we asked if he could please put another batch in which takes less than a minute (according to Andrew, assistant GM whom I spoke with this morning about this complaint). His answer was no, and that they were getting ready to close.

I then stated that they are supposed to close at 1am and that is still another hour away. He responded saying that they were short staffed and how it…

Taco Bell logo

Katie Merrill

Feb 18, 2023
0

The Taco Bell in China spring Tx is always closed especially during lunch hour.

Taco Bell logo

Crystal Walter

Feb 18, 2023
0

My Food was soo cold! Refused let me talk to manager for refund!! That time machine was not working! No tag name!! Splitting in trash can while they working!! Poor service

Taco Bell logo

Sharie Smith

Feb 17, 2023
0

I placed an order (961717) or delivery through the Tac Bell app on Saturday 2/11/23 and received a notification that the order would be delivered via Doordash. i followed the tracking and when I saw that the delivery driver was approaching I went outside of my door to wait for them.

While I was waiting, the order was marked as delivered but I never received it. As I was already outside, I checked at my neighbors doors and could not locate my order. I reported the issue on the same day through the taco Bell app and have not received a response.

I have not received a response to any of my messages. I've called the Customer Service and Headquarters telephone numbers and am sent in a continuous loop and can not reach anyone. I'd like a refund immediately as I never received my order and this…

Taco Bell logo

Cedric Brumfield

Feb 17, 2023
0

I just recently went to Taco Bell and was served food that had to have been sitting for days. The chicken was super hard and dry. I sent pics to my local news and lawyer to see what’s up. Plus the service was terrible.

Taco Bell logo

Elizabeth Brentar

Feb 16, 2023
0

We went through the drive-thru at taco bell in Houghton Michigan 49931. On Thursday February 16th at about 5:20 pm. I was served a flat, warm, Pepsi with no ice in it. This is not the first visit I was served a soda this way it has happened many times before, we even quit going for a while because of this.

It seems like they are pouring them ahead of time and leaving them sit for long periods of time but still serving them even after the ice has melted and the soda has gotten warm. Nobody wants soda served like that it's gross.

Not looking for anything free or anything but feel it should be reported because it's not acceptable and had happened many times now.

Taco Bell logo

Dr. Edwin Lewis Isley

Feb 16, 2023
0

Customer Service was rude and indignant. Told I ordered my food incorrectly. Charged for water. Got my order wrong. Taco Bell is my favorite fast food. It is a KFC/Taco Bell. 1428 West National Road, Richmond, Indiana 47374

Taco Bell logo

Brannon Wilson

Feb 16, 2023
0

) drive thru and ordered one each of the potato, sausage and bacon breakfast burritos. They only gave me he potato and sausage. When I called the manager to tell her what happened, she said we were only charged for what we received.

I told her that she was still wrong, I wanted bacon as well. We went back and forth on this for a minute and she called me an asshole and hung up on me. I called back to get her name and she would not give it to me.

I asked for the corporate office number and she said that Taco Bell does not have a corporate office. She called me an asshole and hung up on me again. I was not given a receipt. THIS IS ABSOLUTELY UNACCEPTABLE.

I WANT AN APOLOGY, FROM HER.

Taco Bell logo

Gina Nitz

Feb 16, 2023
0

Approximately about 1:30 AM got a Taco Bell craving so ran up to the Clinton Twp, Michigan location. Had a list of items for myself and my roommate. Got to the drive through order box and started to place my order and the young lady that was working stated that that location has a 4 item limit!!!

I was stunned, and simply couldn’t believe it. The young lady was extremely rude and refused to let me order more than 4 items. So I had to cut the order literally into a third. Then when I get my food home, there was no sauce that was asked for, no napkins and when I got my quesadillas out it was just thrown in the bag, not wrapped, nothing.

It wasn’t even cut into fours as the way they come. This was absolutely the worse company service I have encountered. Not only could I not get what we…

Taco Bell logo

Dionne Zaske

Feb 16, 2023
0

someone owes me an apology I don't have time for suing I just want some respect I have to do this or will probably eventually kill myself because of people like her thank you for your time

Taco Bell logo

Grace Lasiter

Feb 15, 2023
0

They never make anything correct like we order it and I’m allergic to a lot of things on their menu and whenever I specifically order some thing I would prefer to get exactly how I ordered it instead of having to go back every single time because I always have to every time without it out upl

Taco Bell logo

Princess Hewitt

Feb 15, 2023
0

Rude worker tried to charge me extra then got upset with me because i pointed it out. Got loud and lied after i asked for yhe manager saying she is the manager and gave me the wrong number for corporate as well as her name!!

Taco Bell logo

Jimmy

Feb 15, 2023
0

Dinning room avaliable but closed not enough staff. No way to run a taco bell, Dinning room.

Taco Bell logo

Brian Totten

Feb 15, 2023
0

The stores never answer the phone. They just let it ring for 2 minutes. The corporate number hangs up on me everytime I call right after they tell me they're transferring me to someone who can help. WORST customer service I've ever experienced.

Taco Bell logo

Daisy mejia

Feb 15, 2023
0

They always get something wrong I specifically said no sour grilled all 4 burritos and what happened not grilled all had sour cream last week I paid $13 dollar for chalupa combo what happened there hard like they been sitting there for ever both had sour and tomatoes when I specifically said no sour or tomatoes they just suck I'm done with tacobell gway

Taco Bell logo

Andrew

Feb 15, 2023
0

They where very rude to me and my friend and what I ordered I did not get and when I called she was vary rude over they phone using profanity and just not being professional, especially when you’re supposed to be the manager of the building and this is the Auburn maine store 04210

PreviousPage 12 of 59Next