Taco Bell

Not having the encharitos on the menu permanently. My favorite dish, except for the price at the Kimball, TN) cation which was $2.00 more than what the App. Said.

I went to the drive-through line for over a half an hour. I know it’s the holiday season but after waiting your staff was not very friendly. I didn’t receive all of my food and the tacos I did receive were soggy and less than half full.

there's bugs flying out my food as soon as i open my top off seem like y'all have a net issue at yall jefferson location in newport new va

I used the app for Portion Road Ronkonkma ; they left 2 cinnamon twists out of my order and a cheesy rollup. My chicken quesadilla was cut horribly . i have had issues here before . i only realized this when i got home .

Tried to call the location and got no answer . Can i please get a refund

This is the response I just received on twitter from your Customer Support @corp_custserv · 15m Replying to @FYeuxx @Greg and @tacobell It’s at this point we refer you to our counterparts at the burger place with arches. Good luck.

Replying to @corp_custserv @FYeuxx and @tacobell

Here is my response back to your customer support:

and this is why you have a very poorly run restaurant in Monroe Wisconsin! You do not care that your manager isn't doing the job of managing and your staff do not care if the Taco Bell is filthy! At least at the "burger place with arches" hire highly competent people!

Ordered on line for delivery. They charged me a delivery fee and for a tip. Now they want me to come pick it up. Nobody answers the phone over there. They just lost my business. If I am not credited back to my card, I'll go through other channels.

Yesterday I went and got two Mexican pizzas my son ordered two other things I'm not sure what they're called we ordered extra sour cream extra cheese cups got home there was no sour cream one tiny little small cup of cheese you couldn't get a teaspoon out of my Mexican pizza was all smashed one of them I spent over $22 and I didn't get a receipt either

11/21 1221 - I put in a complaint and someone I thought named Mark called me and left a message to call back (from Stellhorn/Maplecrest location)

1350 - When I did call back a girl answered saying we have no Mark here who is a manager. After trying to figure things out she said but we have a Marcus who is a manager. I then said you could have said that at the beginning.

She hung up on me!!! No one would then answer the phone when I attempted to call back!!!!

When the SAME girl finally answered she said Marcus was not there but less than 5 seconds later he was on the phone

I was crying by then! My original complaint was a drink was spilled on me NOW this girl hangs up on me! I will NEVER go back to this location.

Marcus tried to be helpful but I was too upset. I have NEVER had someone…

I made a mobile order on Saturday, November 19, 2022. When I got home I realized they forgot some items (Delux cravings box and beefy melt burrito). I tried to call them to inform them, but they did not answer.

I couldn't go back because I had to go to work. I would like to get the items that I paid for and never received or a refund. Thank you.

Very rude when I asked if I could have a cheese quesadilla instead of a chicken. when I asked for them to remake it the manger specifically said “you can leave I have a line of people here”. I come here vwry often as I live right down the road.

I can not believe after all the years of coming to this Taco Bell I was treated this way. I will make sure no one I know comes here for now on. This was ridiculous.

Canada taco bells are firing white staff so that family members of other staff can get jobs. Only white staff are being fired to be replaced by family members of non-white staff. Disgusting practice.

My bf came home, we live about 20 mins away, with a bag that was a completely different order than ours, assuming we got someone else’s order all together. We call about 20 different times and it’s either busy or goes to some Fax sounding noise.

So we don’t want to change not being refunded for any reason so we show up. Doors are locked for the night so we go through the drive through and wait 40 mins!!! We get to the window finally with our receipt.

I am not going to lie I ate some of the food while waiting for the 40 mins and the lady in there was sweating at us! Like what in the world? It’s not like they can take the food back anyways…another guy in there as well said that this was all “bullshit”.

Thank you Taco Bell in Hadley Massachusetts, shout-out to the cashier on the receipt!!!…

I went in place a order, and a worker was coming out with something in his hand and I wanted to place a order with the gentleman inside and they have a young man came back into the store mind you you touch the handle going out and put on down or coming back in and the gentleman I was going to place my order with told him to fix me to soft tacos that I ordered he went straight to the station without changing his gloves or washing his hands and

I asked the gentleman did I play started with was he going to change his gloves or wash his hands the guy got upset and just told me to leave the store and I asked him I can't get my order he just told me to get the hell out I don't think this professionalism as a worker to tell a customer that and

plus you got gloves on and going outside to…

We visited the Taco Bell near Broad & Allegheny Ave, last night. There were a bunch of roughty teenagers workers. They were rude at the drive through. The order was incorrect, then the drive through girl argued with me about the order telling me what I didn't order.

And instead of adding what she didn't to my current order she said I had to go back through the drive thru to get it even though it was her fault, and she wasn't even apologetic. I hate the service there.

And haven't been there for a while because of it. Now, we definitely WON'T BE BACK. AND YOU ALL NEED TO GET POTATO WEDGES BACK. The fries aren't the best. The wedges made KFC different from everywhere else.

When we placed our they said they were out of drinks except orange juice and water. Since it was our evening meal we didn’t want either. We asked if they were going to discount our meal since we couldn’t get regular drinks. They said no.

They were extremely rude as well. This happened at the Taco Bell in Spencer, Iowa.

Placed a mobile grab and go order. Pulled in to the parking place that says grab and go. Waited patiently 20 minutes for mobile site to say “order ready” watched 2 employees come out for a smoke break. Called store because while walking in to grab and go there was a sign on the door that says “lobby closed, drive thru only”.

Was told I have to wait in a line that was wrapped around the building to get my order. And I have no way to cancel my order now. If you are not going to fulfill the grab and go option you need to take it off your site.

Now I have been waiting in a drive thru line for almost an hour and still don’t have my food.

I door dash in thomaston constantly. Over the last week, the lobby has been closed. This makes it impossible for dashers to complete their deliveries in a timely manner. Very inconvenient having to wait in the long drive thru.

Taco Bell on Holiday drive in Ardmore Oklahoma. The manager is extremely rude. She is condescending and disrespectful to the customers, especially call ahead orders. My family and I are in here weekly and we hear her completely degrade the costumers.

They do not start call head orders until the customer gets to the location which is completely backwards from literally every other restaurant. When customers are upset by this she is very rude, when customers then request a refund she tells them she can not and then she makes them feel like they are wrong for being upset.

We witness this every time we come to this location and we will not be back. It is sad that such a beautiful, new restaurant is so poorly managed.

8 out of 10 orders are wrong at your Brooklyn Blvd store in Minnesota and it doesn't matter if I go there during the day or night. I started out in the food industry and I never got an order wrong.

As a business, you need to re-staff this location. And no, I'm not a Karen. I'm just a pissed off patron.

Taco Bell has a night manager that’s being very rude to customers, us door dashers, and the employees. It’s here in Ada, Oklahoma. Most of the door dashers won’t even take orders from there. When we can’t deliver the the orders because of some hateful manager we lose money and you lose money.

I work close to Taco Bell I visit there a lot. Everytime they are rushing people thru drive thru have no time to look at menu with out them say are u ready you need help are you ready u say number 7 what to drink Baja ok you total is x amount.

I was done ok say nacho fries is that all is that it ok they just rush you. 2nd I order a dorito gordita chruch everytime I come to the store. Past three times I come it been the org.

And then At this time mad i call the store and talk to a “manager” telling him my issue then I guessing he wasn’t even a manager. He tells me he only manager and then some girl gets on the phone and basically telling me what I order and said ain’t on my ticket she not replacing anything.

That how you really have customer service or a manager telling me I can have my…

Went to Taco Bell Benwhite Austin Texas with my family. My husband was asking what some orders came with and the guy told my husband in a rude voice to tell him what he wanted cause he couldn’t be changing the order..

my husband was not ordering yet, he was asking a few questions about the food and my husband told him that he was just asking not ordering yet and that if he was going to help us nicely and the guy said he will not serve us anymore and stop responding to us.

When we got to the window my husband told him we had our kids with us and they wanted food and he didn’t want to listen to us and just closed the window. And the employees there were just laughing we felt disrespected, no one there listen to us and we left with our kids upset because they really wanted to eat Taco Bell.…

It was my daughter b’day and we are vegetarian and told the manager for two deluxe box and replace meat with beans. They took lot of time to make the food and waiting and when my kids start eating, they found out there was a meat and beef in the tacos and burrito.

We are very religious people and my daughter cried and didn’t eat anything. This is very upsetting and we try to call store and no one wants to talk atall. This is horrible and hurts people feelings and religion. They really don’t care and no courtesy to even talk.

I was so excited you brought back the enchurito. I went down to get one today and I would like to thank the corporate yahoo who decided that enchuritos can only be ordered online. I was at the drive-through and told I could not order an enchurito unless it was online. So I ordered nothing!

Had to sit in the drive-through lane to get out. What a waist of time. Don't think I will be going back to Taco Bell for a very long time.

Placed the same order,the same way as always. My order was totally wrong. Called store just to have order replaced,no answer at store,called corporate,had to go through 4 reps,finally a supervisor, said he would escalate the call to the district manager,and either him or area coach would call back.

Haven't received a call back yet. Only want order replaced and getting no cooperation. This has happened to me twice in 2 weeks time. All I want is my 2 orders replaced. Can someone,the right person give me a call back and rectify the situation.

rudeness... charged for a large soda but given a medium cup instead of a large cup and was told they could do nothing about it.. and they laughed in my face .. all of this happened at the Clinton, MD BRANCH ON SUNDAY NOV.

13th 2022 at approximately 8:30pm...

Dear Brian Niccol,

Good morning.

With a disheartened, I am writing you regarding to a serious issue that happened with me yesterday, November 18, 2022 at one of your Taco Bell stores in Canada. The store address is 2160 Rymal Road East. Hamilton ON L0R 1P0, Canada.

I was driving as a courier driver of Skip The Dishes. I had an order, the skip order number was 4767 41098. I accepted the order at 11:20 PM. I drove 6 kilometers and reached at the store at 11:26 PM. The front door was closed, I went to drive through. I informed that I am here to pick up the skip order. I gave him the order number. I heard lots of laughing sound in the speaker. Then the person informed me that it will take 5 min. I just told him that you guys have lots of fun. He immediately asked me "you can cancel the…

Didn't get my complete order but I never walk out the store I waited about 10 mins for someone to come to the front I told him I was missing half of my order he call a young girl cashier she was like give 2 minutes then the manager came he told me I probably just want free food and that he had personally done the crunch wrapped supreme and nachos I had the bags there I said where are they at I don't see them really disrespectful. I think they need training on how to treat the guest.

Drive thru employee was very rude, she didn’t open the window completely because it was cold to hand me my drink and food. When I asked for sauce she didn’t let me finish she cut me off and said the sauce is in the bag. The bad part is the manager was standing beside her the whole time

I ordered 5 items. The Mexican pizza was broken all over. I ordered 26 taco sauces and received 0....The driver Derrick was very polite and nice.

Tried to order an item that was evidently a promotional item. (Unbeknownst to us) they would not fill the order because we had not ordered online! We are elderly and do not do On-line! You are unbelievable to turn away a sale based on that.

We will never be back!

Missing items i was charged for. 2 cinnimon twists and cheesy Gordita crunch employees were too busy horse playing at garfield heights ohio turney road location

The store on Broadway and alemda sevice sucks no one helps you long lines people waiting during lunch think you should shut it down

Was so excited that the Enchirito is back as of November 17, 2022. Went in to my local Taco Bell on the evening of the 17th only to find that it wasn't listed on the menu. Asked a manager if they had the Enchirito and was informed that yes they did have it but that I couldn't order it at the counter.

She stated that I had to download a phone application to my phone and order it on the phone app in order to get a Enchirito. 1) I don't want an app from any company on my phone. They gather information and sell that information to other companies.

2) Due to that fact that companies make money off of my information via an installed phone app, I charge a fee of $500 per month for any company that wishes to take up space on my phone with their app. Do you wish to pay me $500 per month rent for…

I order the deluxe craving box yesterday through the drive through didn’t bother looking in the box til I got home and it was the wrong order I got . Ver disappointed. It only had two tacos in there when I know they’re supposed to be more than that in the box .

I think you should be sued for false advertising on your new enchirito. Here is a pic of your advertisement and here is a pic of what I was served. This was nothing but garbage, you should be ashamed to serve this item!

Henderson KY NEEDS TO ALL BE FIRED !!! NO beef on my Burritos And no Lettice on any of my soft shell tacos ALL OF THEM !!! And this is not the first time !!! And this goes for both locations !!!

It happens all the time !!!

Food wasn’t right Mexican pizza looks like a messed up taco and my burrito supreme wasn’t that it was a 7 layer supposed to be a burrito supreme.

When I made a purchase with a gift card on the app the location switched to a different state and my order went to the wrong location. I Cancelled the order and my gift card was never refunded. I spoke to customer service about a dozen times promised each time I would get the money back and that the issue was reported to their supervisor yet I never was refunded or truly helped.

It's sad because it makes me never want to use the service again. They even variefied my order had been canceled and the funds never spent yet all I was given was empty promises and this is after waiting about an hour for each call.

Hi the taco bell on O'Neal lane in baton Rouge always saying that they are closed at 10:38pm that is very bad customer.If u don't want to be at work while work that company yall have to do better..I give this location a bad service,bad customer service.

The location on Tara blvd in Jonesboro Ga on a Thursday night was horrible! The staff yelled and slammed the door on the drive threw in our faces and something happened with the payment and wouldn’t be patient to see exactly what happened!

and they never gave us our food but money was charged! Plus no receipt! The girl at the window yelled we can not help you, your holding up the line! When I say I’m so upset our money was taken and the service was so so unprofessional!

All we got was drinks and nothing more! This need to be handled !

Went to a store in streamwood, IL. Rte 59 and Irving Park Rd. U have red cones in the drive way. The main door is locked. Lights are on. But can't see anyone. Is this ok??

Went and spent 50.00 bucks at taco bell on veterans parkway in Columbus ga told me all of order was in bag I asked twice because it didn't seem like it .pulled up and checked and it was missing half my order and drive though line was around building so I tried to go inside the door was locked.

I am writing to show my displeasure at how short of a time y'all are selling enchiritos for. It's obvious how much the public likes them and wants to see them return!!! Why are you putting us all through a vote and all this anticipation for 2 crummy weeks????

I feel like you're making fools of us for investing in our dear enchirito!!!!

Ordered a seven-layer natural fry burrito got a small platter and natural fries and then I ordered a enchorito and got an enchilada with just meat in it Hanover Park Illinois Taco Bell is the worst they haven't gotten order right from me since 2004 and every time I go there it seems like they're pinch and pennies

Accidently put in wrong location, tried to cancel and there was no where to cancel on the website, tried calling the location and got disconnected twice, it rang so many times and no one answered. the location was birch st, camp lejune, nc, order number972057. Called the complaint line and my wait time went from 11 minutes to 12 minutes and stayed there after several minutes on hold

I arrived with a friend and we ordered separately using the kiosks provided. I finished my order for a cherry bliss frozen drink. There was one kitchen employee working. The drive thru employee ignored me and hid when I tried to get her attention 11 minutes after completing my drink only order.

When 3 other employees emerged from outside smoking they started on the building up drive thru orders before getting to my friends order. When his order came out it was incorrect and I had to ask 2x for my drink at this time.

We decided he did not want his order corrected as it would have been far too difficult of a process.

highway 79, Watson Chapel Arkansas. I work evenings, off before 10…. Will not patronize that establishment anymore!!! They are out smoking, or never communicate at the drive through, advise me that system is down, or all they have are drinks!!!

Whom ever is the recipient of such establishment, I suppose is not complacent or ignorant of what situation is happening! I thank you for your time. Brent Allen 0 stars

I went to Taco Bell in Byron ga and ordered 2 soft shell tacos with no lettuce add sour cream. I paid $2.10 for sour cream and got home they were covered in lettuce and no sour cream!

Today I went to the one on Watson blvd in Warner Robins, ga and ordered 3 soft shell tacos no lettuce extra cheese! Got home and only had 2 tacos! Why are they so incompetent?

On 11-10-22 I went to Taco Bell here in Tucson, AZ (031723) 1620 Valencia Rd. I ordered through drive thru and ordered a meal for my daughter and I. When I got home (15 miles away) and got the food out of the bags I noticed it was not what I ordered, literally everything was wrong .

I called the Taco Bell store mgr/supervisor (Cesar I believe), and explained to him what happened and he didn't say much at all, he never said he was sorry or offered me anything for my troubles, he told me that I could drive back and he could fix the order, but I was unable to because of my condition and it being 15 miles away, and rush hour traffic at the time.

I told him It would be a couple days before I could get back to the Taco Bell and then he rudely said I would have to bring in the unused food with me…