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Taco Bell

2.0
1,859 complaints

Address

1 Glen Bell Way, Irvine , CA, 92614

Customers report widespread issues with order accuracy (missing items, wrong ingredients), extremely long wait times particularly in drive-thru, and poor food quality including small portions and stale ingredients. Staff professionalism and basic store operations are also major concerns, with reports of rude employees, stores closing early, and inadequate staffing.

Common Issues

40% (248)
wrong ordermissingincorrect
30% (186)
waiting45 minutes20 minutes
25% (155)
stalesmallbarely any
20% (124)
rudeunfriendlyhostile
15% (93)
closed earlyno staffno manager

Complaints

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Heather Stout

May 5, 2023
0

30 and I had a $50 bill and they were kind of rude about how they couldn't take it. m. on Friday May 5th. I find that kind of hard to believe. So I had to load a credit card onto my Fitbit in order to pay and go over I'm in my account.

Secondly they were shouting at each other then it was utter chaos in the kitchen.

Thirdly our food was cold. It is bad enough I had to wait for it because I'm trying to get the card loaded onto my Fitbit but I also had cold food. I went inside to order.

Firstly and finally are iced coffee were disgusting. One was full and over falling one was inches from the top. One hand more coffee in it and the other one had more cream in it. I love Taco Bell and all, however I'll probably never eat breakfast there again due to the mishaps.

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Becky Hartline

May 5, 2023
0

I just came through the drive thru 15 Major James Clark Gordon Dr Chickamauga, GA 30707(423) 454-8090 the time was 12:40pm they were getting ready to close but I do not care THERE IS NO DAMN EXCUSE FOR WHAT THEY DONE!

First the app is GARBAGE!! It’s pointless and a waste of your customers time. After spending 20+ mins on the app just for it to then say “this store isn’t accepting orders through the app” is ridiculous. Then I get to the store and even though it’s no fault of the customer it’s Taco Bell’s fault that Taco Bell’s app isn’t working still the customer gets the shitty end of the deal.

99 boxes I wanted I paid over $20 for 5 taco and 1 Mexican pizza. I’m asked to wait after already being aggravated at the price so me still attempting to be optimistic I’m thinking “that means we…

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Kayla

May 2, 2023
0

My name is Kayla wall.I have been consistently coming by tacobell on WestDixie.Everytime i come threw their is workers outside smoking weed while I'm proceeding for my order to be taking.

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Diane Wetzel

May 2, 2023
0

They better have the person that waited on me to talk to there customers in a friendly not in a smart way

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E Johanson

May 2, 2023
0

I like ordering at the counter worker told me had check out on kiosk that's bull crap.So I probably won't be back.Crappy customer service.

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Cassey Hodges

May 2, 2023
0

The prices have went up and quality is down and the food ratios do not fit they don't have much meat compared to the soggy tortilla full of lettuce tried leaving a picture of this disgusting taco it won't let me haha wahta joke

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Roberto Lopez

May 2, 2023
0

Hi my name is carlos i do dordash but whenever i go to pick up a order from this place is very uncomfortable. Because of the guy that works there he is alway in a bad mood he talks to me in a way that is not appropriate that makes me feel like i did something wrong when he gives me the food. He almost throws it at me It feels like he’s very angry for some reason.

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Karissa D Steele

May 2, 2023
0

The New Taco bell located on 412 and hwy 59 intersection in siloam springs Arkansas tells customers that their grills are off and fryers are off to cook the food before midnight... This happens on multiple times trying to order at this Location

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Lisa Bachmeyr

May 2, 2023
0

Omar, from the Taco Bell on outer rd.,is the single rudest customer service person with whom i have ever interacted. I will never go back there again, Solely because of him. He was shockingly unprofessional!

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Teresa Dugger

May 1, 2023
0

The employees were rude. They didn't make our food right. When we went in to ask for the right food, they asked for all of it back. They didn't even give us a refund. Then the night manager heckled us and flipped us off and told us to get out of the parking lot.

We are extremely unhappy with the service and plan on never coming back. We also plan to let other people know not to come here. Kindness and friendliness matters. And that was not shown today. All we were was a family trying to get something to eat.

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Cody Wilson

May 1, 2023
0

The Taco Bell by my house got my complete order wrong gave me the wrong flavored drink after I called and asked them to make the changes and they said that they could do it when I called them to tell them they got it wrong they were extremely rude hung up on me and didn't add anything I wanted to my order now I don't even want to use any Taco Bell ever again very dissatisfied very hard to be a loyal customer

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Cody Green

Apr 30, 2023
0

Sat in the drive though 5 minutes said hello, someone said be with you in a minute. 8 mins later back out went somewhere else. There was only two cars that were in line, lobby wasn’t busy at all.

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Savi Grewal

Apr 30, 2023
0

I ordered a Vegetarian Mexican Pizza at the Ponderay, Idaho Taco Bell 020088. The order correctly reflected my choice but I got a meat Pizza instead. I was too far away when I discovered the problem. I called for a refund.

I was informed that is not an option. I could go back to get it remade or I could get a coupon in the mail to get the exact same meal another time. Clearly once the money was paid they were keeping it.

I had to throw my food in the trash and I am out my money. No wonder the reviews about this company are so bad. They don't seem to want to fix it because the problems continue.

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Het

Apr 30, 2023
0

I ordered 4 bean chalupas with 4 bean burritos but I got very bad quality of food. There is no beans in 2 chalupas and all of them are not even half filled. I don’t see enough ingredients that I usually get it.

It seems like I just paid for dough and it’s Toral waste of money. When I call the place they said manager is not here.

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Karla Searles

Apr 29, 2023
0

Went for lunch,no orders at registers, only kiosk, that's jacked up,if that is at all stores,I will not be going anymore. With all employees playing around not one can run a machine,I will not wait in along ass line in for tacos, prices are ridiculous,and staff acts like they put out to wait on you, besides kiosk shit, bathrooms were locked, and if you need at least 100 words to make a complaint, you got lots of issues.

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Teresa D Thomas

Apr 29, 2023
0

Everytime I come to this taco bell they say the machine is down but they be outside with friends smoking marijuana then goes back in there when their though and start making the customer food that's not right.

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Cathy Alexander

Apr 27, 2023
0

Taco Bell on Elvis Presley I was there at 11 45 pm I ordered a Mexican pizza once I got home it tasted burnt as if it was scrapping from the bottom of the pan no topping barley cheese I was really disappointed

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Rachelle

Apr 26, 2023
0

They down sizing on all the food I use to get the fiesta potatoes and they use to get me full now they give this little bowl but still want to charge the same price if y'all gone disown size all the food the prices should be cheaper

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Billy Wagley

Apr 26, 2023
0

Talking inappropriate remarks. Not courteous.

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Judy warner

Apr 26, 2023
0

My name is Judy warner, I fell two weeks ago at your store at carisle street in Hanover pa. Employees at this store were so nice , asked if I was alright, and whenever I come in now they ask how I am.

I fell hard on my knee still hurts but am getting better every day. nobody ever called I didn’t like that. Your employee at the store were nicer then higher up managerment. I thought I would aid got a couple free meals or something.

I did trip on the rig at door . Just wanted to voice that opinion to you . Have a wonderful day

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Laure smith

Apr 26, 2023
0

Ordered the delux cravings box with the chicken chalupa, 5layered burrito dorito loco taco and the fries with cheese and an extra dorito taco for my daughter and they all only had a tiny bit of lettuce some meat and globs and globs of sour cream, no other toppings or sauces.

I’m so disappointed bc I don’t get to eat out but maybe once a month with my kids and the whole meal was trash couldn’t even it it bc there was so much sour cream on it. And the packaging on each thing was covered in cheese so when you open it it’s all over the place it also won’t let me upload the photos is there another way

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Patricia Morgan

Apr 24, 2023
0

I went to taco bell to eat and the employees and manager wad standing by door smoking meth and marijuana so i turned around and left....i will never be back. William Bannister was a rude nasty excuse

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Tim Randles

Apr 24, 2023
0

I normally do not complain about customer service, I am a truck driver and I travel all forty-eight states and Canada. So unfortunately I am usually on a tight schedule and most of my dining experiences are at truck stop ‘fast-food’ establishments, so my complaint comes to you not for customer service but for lack of consistency in operating hours for Taco Bell stores.

As I am sitting in a customer eating area at this very moment at 9:36 pm on a Sunday night watching the Taco Bell employees at the Travel Centers of America in Prescott,Arkansas shut down the store and walking out to go home when the sign plainly states closing time is 10:00pm.

I watched them refuse service to two customers at 9:30pm stating they were closed! Over the last two months I have witnessed this occurrence at…

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Steven B. McKenzie

Apr 23, 2023
0

I live near this store and have been eating there for years. The pandemic is over so no excuses ! I have tried other locations and they are 100% better than this store (029049). Today my quesadilla was burnt and that's not the first time!

On average people wait in the drive through line anywhere from 15 to 30 minutes . Then the person at the window has the audacity to ask for a donation . Taco Bell should be giving out gas vouchers for the time my vehicle is running in line.

I tried cutting the engine off and on to save gas but , I was worried it would wear out my starter. 4/23/2023, 4:12:07Pm Survey Code 6394-9030-1743-2028, Order 333613. Please help the people in this store, this must be taking a toll on them as well.

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Paul syrika

Apr 23, 2023
0

Poor rude slow service Bad communication Central Ave Sylvania Ohio 6:00 at night Manager is a smart ass, never come back .

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DEBBIE SELEDIC

Apr 22, 2023
0

We went to the Taco Bell location in Fridley yesterday and were told that we couldn't order the GRILLED STEAK BURRITO by itself, we had to order the meal....consisting of the burrito, a taco and a drink......??? The burrito by itself was on the menu, but they wouldn't let us order it unless we spent more on the larger order.....we left Taco Bell and went to KFC instead....we won't be going back there again.

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Dallas Corley

Apr 20, 2023
0

m. I visited the Taco Bell at 4880 Sugarloaf Parkway, Lawrenceville, GA. Order number 113306 cashier Kalun B . At first I attempted to use the drive through service having witnessed a vehicle go ahead of me I expected nothing.

But the person on the intercom originally said, " can I help you ". When I started to state my order, she came back on and said the drive through is not working at this time and that I would need to come inside to order.

Even though I had just seen a car go ahead of me. So, I back out, park and go inside. After waiting for someone to approach the register and after placing my order, I watched two other vehicles use the drive through. Strange !

All the workers that I could see were black. The drivers of the three vehicles, one before and two after were all black. I…

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Jayne Brown

Apr 19, 2023
0

I took my grandson to Taco Bell in Bartlett Tn and 1 employee was laid across a table sleeping. The person who was supposed to be at the register was sitting I lounge area on her phone. The store was dirty.

There were chairs and boxes stacked in the dining area. Music was blaring from the preparation area!

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valeria Garcia

Apr 19, 2023
0

I was eating a taco from Taco Bell and as I was eating my taco I almost choked on a piece of plastic that was in my taco. I think this is every unprofessional and dangerous I could’ve choked.

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Samantha

Apr 18, 2023
0

I gave this Taco Bell (in Waukesha, WI on Sunset) quite a few chances because I understand days get busy, but I ordered for dine in the past few times and waited for 45 minutes to an hour for my food each time. DoorDash and drive thru continuously got their orders before mine.

When I tried to ask about it or ask to receive my drinks no one would come to the front to help me or even ask for about my order. When I do receive my order, my food is usually cold, which means it was most likely ready for awhile but they never gave it to me. It’s very frustrating.

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Angie Houdek

Apr 17, 2023
0

My husband and I went through our local Taco Bell here were we live in Norfolk Nebraska on Friday April 14. What a LET DOWN!!! Our EXACT order

2 Doritos Locos Tacos Steak and cheese Quesadilla Order of Chips and Cheese Order of Nacho Friez 2 hard shell tacos

What we got, 2 containers of nacho cheese The nacho fires 3 hard shell tacos

Do you see the problem? I was so mad to go through the drive through, get home and it’s NOTHING like we ordered!! Obviously, the don’t check outgoing orders or simply just don’t care! But when we pay almost $25 and get only 2 things right out of the entire order is quite the let down!!! Anyway to be re refunded for this? You should be able to look the order up, we paid with cash! I would appreciate this and feel it’s deserved

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Shane Jogun

Apr 17, 2023
0

We Contacted them in October due to a incident that occurred in October my fiance and I went to taco bell in latrobe pa around 6:30pm on a Friday. We have all info written down in a book. But To start this incident involved myself being given a crunch wrap supreme which had a bad taste of chemicals on it and illness after.

(We have a doctor comfirming this and saying it was most likely due to whatever was ingested from taco bell. I was diagnosed with chemical burns on my esophagus and in my stomach. We first contacted poison control and followed instructolions given then contacted the taco bell we went to and was basically disregarded as a serious event and was offered a refund or remake of the item.

Which we did not want. We then proceeded to file an online complaint and was never…

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Bobbiejo

Apr 16, 2023
0

You have a male manager at your n. West building yelling at the teenage workers cussing at them in front of customers how can you allow a grown man to treat people like this

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Sam barron

Apr 16, 2023
0

Food was horribly under cooked, soggy, and freezing cold! Workers are super disrespectful .. I am not whatsoever satisfied

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Robert Williams

Apr 16, 2023
0

The location on Decker Blvd in Columbia SC is NEVER open during supposed business hours. Sick of wasting a trip there to find the hard working employees decided not to show up. Lost my business.

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Tayla Plastow

Apr 15, 2023
0

We eat at Taco Bell a lot this is by far the worst experience ever. All our food was cold and soggy. The chalupas had next to nothing in them, hard shell taco was soggy and mushy, burritos were super cold like they been sitting out awhile.

We ended up throwing most everything away. And my daughter ended up getting sick 10 minutes after she ate, (chalupa nacho fries and taco) After spending almost $30 for food we definitely want it hot. I would like my full refund or coupons.

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Tracy beverly

Apr 15, 2023
0

You are now forcing customers to use the kiosks whether they want to use it or not at what point will you just start making customers go back and fix their own food and charging them for that also what it is Grace this is why no one likes your company anymore and you're all just lazy.

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Marjorie Jones

Apr 15, 2023
0

I was a regular customer of Taco Bell until Friday, April 15, 2023. As usual I pulled up to Taco Bell’s drive through and ordered breakfast. I usually get two quesadilla meals with two unsweetened iced teas. and cinnamon balls. For the past week my order had been wrong but not much of a money difference so I let it go.

On 4/14/23, I changed my order and got one meal with and an extra hash brown plus a small frozen drink. The money that is usually there was off. Taco Bell is lucky to have such a devoted employee on their team. She takes great pride in her work and goes out of her way for customers. The manager.on duty is the short man with glasses who appears not to care and is more interested in mocking everyone and entertaining the immature staff with his wisecracking attitude.

The main…

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Cynthia Mason

Apr 15, 2023
0

I went through drive through at the Taco Bell in Kenosha WI on Sheridan road last night at 9:00PM. I ordered and right after that the system went down or something. I sat in line with a car in front and behind me for 20 min!!!

I finally got to the window paid, sat there about 5 min then they asked me to drive around front and he would bring it out to me. I already paid so I couldn't leave.

Finally after 15 min I had to call because the the door was locked and I couldn't get in. They said they were brining it right out. The guy came out and asked me what I had order!!! Seriously!!! So he went back in came out 5 min later and said they were out of beef. I am fuming now.

He said i could do chicken or steak. I went with chicken.

Finally about 10 min later my food came out, but they had to…

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Daniele Perez

Apr 15, 2023
0

Trying to place an order on 04/14/23 and I couldn’t because they were just accepting cash .

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Denise Predmore

Apr 15, 2023
0

At 9:24 PM, Saturday, April 14 I was at Taco Bell on route 1412 route 300 Newburgh New York a I called at least 17 times to make a complaint because when I first placed my order I begged them and explain to them that I drove 40 minutes to get there, not to mess up my order it was a simple order Two soft tacos with meat, cheese and tomatoes as well as two soft taco Supremes when I received my order, they went to three cars before they got to the fourth car, which was mine and it turned out.

The order was incorrect when I went inside the manager herself, made the tacos And said you specifically want meat cheese and tomatoes no lettuce, correct????? and I said yes when I got home I opened it up well my granddaughter opened it up and it was literally lettuce and cheese.

How do you forget the…

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Danielle Rivas

Apr 14, 2023
0

The Woodbridge NJ location notoriously takes forever to fulfill orders placed in store, in the drive through, and on the app. However, tonight was abhorrent. In the 63 minutes it took for my order to be prepared, I went shopping at TJ Maxx, and headed over to Taco Bell.

There, a woman threw an item at my car and threatened me verbally because I parked in a spot she had her eye on. There were many other spots available. I kindly moved my car, but as I left my car to enter the restaurant, she got in my personal space and verbally harassed me.

Shaken, I retreated to my car and called the police. I noticed all this time my order was still not ready. About 20 minutes later, a cop came, took down information from her and myself, and left. My order was STILL not ready.

I decided at that point…

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Beverly A Grey

Apr 14, 2023
0

Nasty customer service. Young man at the Taco Bell in Tega Cay SC. Ask for a receipt and the young man was rude. We as for the manager and Mr. Donovan Lewis came to the window and stated he could not give us a receipt.

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Anthony Hall

Apr 13, 2023
0

Purchased to go from Taco Bell 015564, Order Number 494, 730 Warrenton Rd. 41. Both combo’s were steals. Half of the Nacho Chips were missing from NBG Combo and no meat was on the order. It appeared both combo’s had just been sitting there for sometime.

Every aspect of the order was terrible. If it wasn’t for us passing through the area it would have been returned. I expected more from Taco Bell. Thee site would not allow us to give less than one star, however, they don’t rate any stars.

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Abbygail

Apr 13, 2023
0

Went to order food at my local Taco Bell for my family. The staff was rude and could hear them complaining about how much food we were ordering through the drive thru speakers. Went around to park, checked our food and we were missing chips and a crunchy taco.

Went back through the drive through, told them what we didn’t get. Again rude, addressed the fact that we can hear them through the speaker. Get to the window and the lady asked to see our food, which we did.

Took our receipt, said that we got our food, and was irritated with us. Mind you this was food for my CHILDREN. I would have happily repaid for the food if they really insisted on it, but why would I lie about a taco and some chips!?

She proceeds to grab the bag from the cook, hand it to us and slam the drive thru window. This…

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Becky Davis

Apr 13, 2023
0

Hello, I live in Lake City Florida only 12 miles from the Live Oak Taco Bell. Last week I met my grandaughter and her family at the Taco Bell. I parked my car got into her car where we sat for over an hour to get three items.

Once we finally made it to the window the young lady was not friendly at all! It is with my understanding that particular Taco Bell is always that slow, never enough employees. While sitting in line there were several cars that would pull into line , wait a few minutes then get back out of line and leave.

It has jus floored me how bad the service was! If it keeps up it will not be there that long. It was night time but that's not an excuse either. I really would hate to see Live Oak lose their Taco Bell , but if it keeps going the way it is.

Please check into it,…

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Takeisha McNair

Apr 13, 2023
0

I always come and get the same thing.. chicken quesadilla, freeze and nachos. I hate when my quesadilla are burnt so when I smelled something burned I ripped it open and found some black and hard. I couldn't even eat my quesadilla I just threw it away.

I will be driving to another location from now on. I would like to be refunded

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Angelo

Apr 13, 2023
0

Ordered online an I got a totally different order way cheaper. And I mad 4 complaints online for my refund and never heard back once. 30 dollars wasted

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Candy Guevara

Apr 12, 2023
0

I went to Taco Bell in the Drive-Thru this morning got four beefy melt burritos and they was all stuck to the paper and they was nasty

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Barbara L Chandler

Apr 11, 2023
0

I have contacted the local taco bell I ordered from multiple times, then corporate and then sent a complaint somewhere else and still have not been refunded for a meal I never received, not even a drink was served to me. They said they didn't have the items and then tried to make me look like an idiot in front of other customers.

Then I was told that I can't be refunded if I ordered on the app. The hell I can't! I never received one tiny part of my order! If you need proof, check your camera. The same one that is over the manager who was standing there at the pick up counter counting money in the drawer in customers reach.

I loved taco bell and it was my favorite fast food restaurant but now I don't trust your worker and you should be sued for stealing money from customers. I have…

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