Terminix

Had a terminix off duty technician charge me a $100 to perform a seasonal spray at my business outside of business he showed up didn’t help the problem don’t know what he sprayed but it didn’t work

Ever since contacting terminex, I have been lied to, and given the run around so many times, oh except when they collected the payment. Initially visit was rescheduled with no warning to me, when you call customer service you get different people and a different story every time.

Then they finally showed up said they would need to come back in two weeks, oh but you can't make that appointment with me. You'll have to call the terminex number, which is a call center full of people that haven't a clue what's going on with the drivers.

So on July 18 2022 when Rick O, Jones came to the service address who knew who or if anyone else is coming for an appointment u made that day for 8/3/22. Oh how convenient no one got the order for it so when I contacted the employee Mr Jones he said…

I have been using Terminix for about 3 1/2 yrs since I had unexpected house guest that brought “other’s “ with them. The problem had gotten better but then like everything the pandemic came and the issues got bad again.

When Terminix’s resumed service they came and treated and said they would be back in 3 months then I ask if it I could have them do a few in between visits to help. I was told yes however it Never happen so when I received a test saying they were coming for my June visit I called and tried to cancel my service but was talked into keeping it and June s service was free.

When my service guy came he did treat outside and put a few traps inside and said in about 2 weeks he would return , I ask if I needed to call to schedule and was told No he would put it on His schedule .…

takes them seconds to enter your credit card , weeks to cancel from these turds . They have 3 rd party customer service which is 2nd to none , meaning none is great , they cant see whats on the terminex terminals.

They hire high school dropouts as there techs , they are supposed to come out and list what they did, they don't come to your house they just write that they did, there number 1 goal is to sucker you into the termite subscription , once there you cant opt out or you have pay the full amount, I paid $500 to get out and still they hold me in there contract , then they got there termite bait canisters (see the bait cannisters get termites that weren't at your how to show up, once you remove the bait cannister, you'll now have termites and

then you can keep there shitty service .…

I had terminix come and do an inspection for rodent prior to me moving in I paid them prior to treatment and the man had me sign a contract that he said would be for the treatment of rodents. The next day a totally different man comes and is treating for everything but the rodents and said the man had me down for a package to treat roaches so I then

told him to leave because that's not what I asked for the man said he could only treat for what the previous man had listed. He continued on I again told him to leave because I requested service for rodents so he went to his truck and put down 2 bait boxes.

That same day I called and cancelled the contract or so I thought later that day the same man a sabastian frosting came back at like 6pm and said was saying he was there to treat my…

Miles in the woods so I called terminix to make sure I can get a tick treatment out here they signed me up for the complete package which came to $254 plus tax I went ahead and signed up thinking that my pet would be okay and the home would be fine would get all the pest control.

On the first initial appointment the service guy came out and he did very little he didn't walk around the property he came out said due to whether he couldn't do none of the sweeping of the patios he couldn't do another spraying for the ticks he basically just sprayed some stuff in the bedroom and left.

So I had to call terminix back within 2 weeks to get another appointment which I did when the service man comes out the second time he was extremely rude and askedwhat I would like for him to do. That he wasn't…

Terminix emploi never call back when asked to schedule a appointment.Managers never call, when call centers state they will.Worst costumer service,even the call center employees say they get multiple complaints about them not showing up or calling

Was charged $500 to remove a raccoon from attic of a rental property. Terminix showed up as scheduled and placed 2 traps out. I was informed by my tenant that the traps were put outside the house, not in the attic of property and the bait was a honey buy in each trap.

Terminix returned a week later to retrieve the traps which of course caught no raccoon and now they are avoiding calls and when we finally go the manager, he promised to be out himself the following Monday and we're still waiting. Raccoon has now torn a hole in the ceiling of the house so I'm be spending even more money

I filled out an online request for an inspection and evaluation in April 2022, after seeing a single mouse in my house. They showed up the next day and hard pressured me into an unneeded, unwanted set of termite bait stations.

I paid several thousand upfront and signed up for their 12 month contract, which they implied was required. They promised to rid my home of any rodents, including cutting a hole into my foundation, installing a door, so that they could access my crawlspace and do extensive work in there.

Within a few days, someone showed up to install about 12 termite bait stations around the exterior, another employee showed up to haphazardly throw 3 cheap mouse bait stations around the interior of my home (when I already had about 20 of my own around the home), and another employee…

To whom it may concern: I have a pending VA Refinance Loan. I have scheduled (2) appointments through your call center phone at (423) 461- 3464. June 10 between 5-7 pm (No show. No explanation). There was a call and message left on my landline on June 10.

I could not recognize the name and the person did not leave a call-back number (my landline does not have a caller id). So I called at 7 pm on the subject date, and the Call Center rep. stated that she was trying to reach the pest control inspector (Andrew Wright).

, and she will call me back. The call center rep. did not call me back. So, I called the following Mon. (423) 461-3464, to reschedule. The call center rep. said the reason the no-show occurred was that "we don't book appointments in that time frame. The rep.…

In June 28 th I made an appointment with Terminix for June 2nd .. so she made it open ended my appointment was between 8-5 Ok … so I call today and I have NO appointment today! No one is coming!!!

I have been waiting for days! I have a Brand new birdcage that is being eaten every day… now I have an appointment for tomorrow between 8-5 for an inspector to come … so it’s ANOTHER. Day… how does an appointment get so mixed up?

I called and was waiting for my appointment and no one is coming??? Why do you think I called???? How can this be such a mix up???

In June 28 th I made an appointment with Terminix for June 2nd .. so she made it open ended my appointment was between 8-5 Ok … so I call today and I have NO appointment today! No one is coming!!!

I have been waiting for days! I have a Brand new birdcage that is being eaten every day… now I have an appointment for tomorrow between 8-5 for an inspector to come … so it’s ANOTHER. Day… how does an appointment get so mixed up?

I called and was waiting for my appointment and no one is coming??? Why do you think I called???? How can this be such a mix up???

I am the home owner of property located at 6113 Castle Oak Texarkana Ar 71864! I signed a contract for privacy fence with Nick Bradley ID 105273! Branch 2638! 2 credit checked was ran on me Dec 10, 2021! Jan 12, 2022!

63 which was down payment for service! My first payment was set for March1, 2022, Nick set account up under my Daughter Delicia Kennedy instead of opening an account with me! I have called since Dec trying to resolve this problem so I can begin making payment but I can not get branch manger to correct Terminix mistake in handling this account!

I’ve spoke with Smac and they have tried to help but has not been able to as of yet! 54 per month! I’m reaching out to you in hopes you can resolve this problem! I have copy of my contract I signed!

I closed my account in March and I was told someone will contact me to come pick up the bait stations and fill the holes they made. It’s the end of May and I have called too many times just to get nowhere.

I have to wait for the local office to contact me. My father called them last week and the agent was very rude to him. He’s an elderly man they she should have respect. This is absurd and ridiculous. I want to be compensated for the aggravation they are putting me through.

Terminix has lied to us scammed us and robbed us ! I call Terminix and A Technician. ( Dean Kohlar) came to my home to remove a beehive ( a one time service) The technician told us that they could provide a service plan which consist of $100 every three months and

a technician would come to my home every three months and service pest control . And He ask me if I wanted termite protection and I stated that I didn’t have a termite problem and he said and I quote “ are you sure ?

i mean it comes with the plan “. well after 9 months I have not yet seen a technician come to my house (after four months I got a text from a Terminex technician telling me he couldn’t make it out to my house that day that he would reschedule well five months later ….

not a word / or A technician to my house !!…

Terminix driver at the corner of Oella and Westchester at 12:00p on 4/29 needs to learn how to navigate 4 way stops. Nearly hit two cars, at separate parts of the intersection, who had right of way priority ahead of him.

So I've been dealing with terminix since at least 2013 with varying customer svc. I hit peak frustration, move to another company level 2017ish. And im back there now . I've not had an assigned tech since Nov 2021. Whoever they can get to fill in does the service.

They actually missed a month of service. I've been promised compensation &communication since 2/22. And yet I'm never contacted or informed of service date. I try working with them so I make the calls to the call center & follow it up with calls to the service mgrs.

Here's what it's like: I called Monday to find out WHEN I'm scheduled. Was told this Saturday. Ok.. explain I need certain apts serviced as well, explain what I need and since they are occupied apts I need a window of time so tenants can be prepared.

I then follow…

August 2021, Terminex came to my home for a rodent issue. I signed a contract to have the work finance by "SMAC". Terminex was supposed to remove the insulation in my attic & replace it, cover ALL possible entry places with screens (including inside my home).

They came out & put screens on 1s. They missed a few entry spaces so I called so they could come back & finish. It took a week to get it done. Then they come out to do the "attic work".

They remove the insulation & they replace it. When done, they inform my husband they can't reach the back part of my attic so there's no insulation there. I called to have the charges adjusted since they couldn't completely do the job.

I was told that my complaint would go to the "ESCALATION DEPARTMENT" & someone would call me in 3 to 5 business…

BLAKE MCCALL works at the lexington SC. Location and he uses his work truck to deliver drugs crystal meth and weed.

I've been a customer for a very short amount of time and in that time I've received multiple bills but no actual service. There have been no traps set..no plans executed to solve the problem I contacted them about and no help from customer service or the local office to resolve the issues! My activity from bugs has gone UP since I signed up and multiple appointments have been mis scheduled or missed completely

A year ago I realized I had a termite issue and called Terminix. Someone came out and did an inspection and told me what the price would be for maintenance termite and pest control. I was not made aware of the different options for bundles but just given one.

I have been paying for the service for a year now and this week my termites are back. It’s taken multiple calls and chats online to finally get someone out to my house. The guy only sprayed and “dusted” the area for the termites he could see.

I am still waiting on a manager or someone to come do a more thorough inspection but in the meantime I was given a copy of my agreement and there is stated in tiny print that they are not responsible for damages after their treatment. I was never made aware I could pay extra for a “guarantee”…

It took days to make an appt. Then once finally made , they NEVER. Showed ! I waited 3 hours . Tried to call and kept getting a runaround . No one ever got back to me as to why the technician never showed .

That’s so disrespectful to the customer . It’s such a corporate business and the local branch is very hard to get in touch with . I will never use them

Terminix is not supposed to charge for follow up service. There was no communication from the technician whatsoever and I was never notified that they would charge for the follow up service which was free of charge in the past.

The online scheduling specifically outlines that the follow up service is separate from the regular service and they absolutely must notify the customer if they are IGNORING the FREE follow up service request and moving up the regular service appointment instead, without even telling the customer. I would like my 99 dollars refunded to me.

March 24, 2022 Cameron McClain emailed that he had performed service between 2:39 PM and 4:42 PM.

Said No one was home. Not true. We were both home.

I will not pay !30.50 bill because he was not here for service.

Treatment notes on his report:

Your service is now complete. He did not say what he did.

I am totally disgusted with Terminix and Cameronr McClain

Truck 4299 on Hoover Hill Rd, Asheboro NC was horrible at driving. Safety hazard by backing out In road in front of me ( on a 55mph road), then going 20mph below the speed limit and stopping for no reason.

If I could give this company Terminix in Portsmouth VA a zero I would. They haven’t done anything told they were going to do. I had a mouse in my house and I freaked out and right away called this company to come to my house because it’s a new home and have panic of these animals.

They came 3 days later did a crazy quote that I believe knowing that I am a single mom took advantage because he told me I might have an infection in my house. It was a total of $2100. They came to supposedly do the work 5 days later, the pest control man couldn’t find anything and he left a trap and said ma’am you have no infection all you need to do is cover that little while in the water heater with some wool and

they won’t be able come in. I did that on my own. Then they were supposed to send someone else…

I requested service for yellowjackets in August of 2019. It was a one time request. I was apparently put on a year long contract for quarterly service. In November 2019, a techniciam performed a service and I was upset when I received the bill.

I contacted Terminix on 2-11-20, 3-17-20 and believed the matter was resolved as my contract was canceled on 4-2-20. I beleived the matter was resolved until I received another collection notice and I called again on 8-6-20, 8-7-20, 8-11-20, and 8-13-20 with no call backs in 24-48 hours as promised.

After persisitence, I received a call from Kenny Harper the Branch Manager in August of 2020 he reviewed my disputed claim and agreed to dissolve the charge for Novemeber 2019. I heard nothing from Terminix until February of 2022 when I received a…

So I Cancel my service months ago and they are still trying to take out money in my account I am overdrawn $30 every time they do this and I need it to stop

I originally requested to have a WDI report completed on Jan 22, 2022 at my home address which is covered by Terminix the technician did not show. I called and scheduled another appoint for Jan 27, 2022. The technician Mr.

Joseph Drummond arrived after the scheduled appoint time. He completed his walk around and informed by husband that everything was fine. We paid the requested service fee. Within a few days I received the report which a block was marked indicating that indication of pests, rodents, termites, wildlife, or other wood-destroying pests were present in the home.

I have reached out to to have the technician to explain his finding but as of today Feb 18 I still have not received any form of communication from him. I have made several attempts to speak with a manager but not one…

URGENT! To whom this may concern, I am at my last straw with Terminix. November 2022, an inspector by the name of Steven Richmond, preformed an initial inspection at my home. After the inspections Steven went over his observations on the treatments needed to prevent rodents from entering my home.

He showed me the apparatus on his laptop services he recommended to help eliminate the rodent problem.

However, the items he recommended has not been done to my satisfaction. He lied, and falsified documents the recommendation he suggested Could not be adequately completed because my attic does not have a floor. ” He also stated “an inspectors would come and clean out the attic with HAZARDS SUITES”, “ THIS WAS A LIE.

The Enclosure that secure the shingles was not the same on his laptop which he…

Have filed a complaint and have not received any information on it or resolution it is very disturbing that I have not heard anything from a supervisor or from any employee from this company. I've spoken to a customer service agent on Monday but he informed me to give it 24-48 hours before I contact termix office again well it's been over 48hrs and to me I feel this situation isn't being addressed appropriately or have no concerns for their customers

Your technicians never show up when scheduled or not at all yet I keep getting billed. Very poor service, I would not recommend your company to anyone.

Steve Broussard and Terry Nichols in the local office here in West Monroe, Louisiana needs to be FIRED IMMEDIATELY! I have called numerous of times regarding the above name. The representative stated someone will be contacting me within 1 to 2 days and I have yet to hear from anyone. I been given the run around just like Steve Broussard and Terry Nichols did. Milking my bank card for $184 in which I ONLY want MY REFUND!

As a Customer of Terminix, I read where it stated if within 30 days after an inspection or treatment you are not totally satisfied, we will refund the treatment or coverage charges, reimburse any prepaid services and cancel your plan. Unfortunately, the day Steve Broussard came to my residence he had a nasty attitude. I asked him how long he has been working for Terminix…

Money is still being taken out of my bank account when I have cancelled the services. They have removed the termite things from the ground and yet they still take money out of my account. I’ve called and called. What else can I do?

I have had the exclusion service, it will be 3 years in July and the problem with the rodents is still not resolved. 00 and still the problem is not solved. The manager has yet to call me. The only reason I continue with my service is because of my pest control technician (ALTUNTAS,MASHAR).

Where do I call or write in regards to this situation? I need help now. When I do call the 800 number, they appears that my problem is not serious.

Terminex

To the manager at Terminex in West Ashely, 1/18/2022 5 minutes ago, I called to ask a few questions. The lady I spoke with was Rude, insulted my intelligence, and refused to give me her ID number or name. She hung up on me, and when I called back, she let the phone ring at the site here in West Ashley, without getting me her Supervisor, or answering the call AT ALL. I would like to make a formal complaint, against her. She was working at 4:30 P.M, and she was UNACCEPTABLE. Thanks,

I need to make a FORMAL complaint against the lady who was working at 4:30 P.M at the West Ashley location. She refused to be kind, she talked down to me, insulted me, refused to give me her ID number or name, she said"Her Supervisor CAN call you". And then when I called back to speak with someone…

I have been waiting for a week now for someone to show up. I have called 4 times all they do is say I'm sorry I promise someone will be there today. Today comes and goes a d still know one has showed up.

I'm sick of hearing I'm sorry I understand No you don't or someone would be here. I will never tell anyone to come to this company for help because they don't help. All they know how to do is fake promises.

I'm going on social media and telling everyone this is the worst company ever. This is know way to get more business by treating people like crap.

I had Terminix out on 12/13/2021 for a termite inspection, I was refinancing the house, he didn’t find any live activity but he found where it had beef treated years ago, he told me that unless I signed a one year treatment contract then it would not pass the refinance so I signed it, after thinking about it and talking with the mortgage company I decided to cancel it, I sent the cancellation letter certified mail on 12/14/2021 to the address that was on it, it was received on 12/15/2021 and

signed by Bill Reed in the Dayton Ohio office, I never heard back so a few days later I called to confirm that it had been cancel, I talked to Bill and he informed me that he is not canceling anything, I even filed a complaint with the BBB and he replied the same thing to them.

Terminex failed to provide the service I requested after paying for 6 months. I canceled the service and they still charged me after saying the would not because of lack of service. Port poor company. Never trust them I have a legal file agains them for fraud and theft.

Ordered service 9/10/2021. I was told I had up to year to assure riddance of bedbugs first day of treatment 9/17/2021.

Second service was on 10/6/2021. On 12/10/2021 and was told it was over 90 days. Dan Schaich never answers phone & take 24 to 48 hours to respond to messages My last message to point out I was within 90 days has never been answered.

I still have a bedbug problem. I want my $1200 back to pay for service with someone else

Your employee Susan threatened me this morning saying she WAS going to do my service today. She said that she had been calling and emailing me about my service. I told her I had not gotten any. She yelled my phone number to me and told me I was lying!

She said if she didn't come in she would cancel my service . While she was yelling at me I shut the door and she kept beating on my door

November 27, 2021 had an inspecter come to check my home for rodents getting in. The first issue was he came early didn’t call looked around sat in his car a while then left he never came to the door.

I called to see what happen he came back. We discussed a price he was suppose to set me up for financing told me my payment amount & the service date if Dec. 6 & punt due date only for my bank to be over drawn a few days later because, he didn’t put the correct info in.

After SEVERAL calls speaking with different reps to confirm if my service date was to be Dec. 6. Several message were sent to the inspecter & the branch mgr Mark with no response. Here we are on Dec 6 with no service person at my home nor a return call from the branch mgr for the 3rd time.

At this point I’m tired of calling…

I have a contract with Terminix and they refuse to honor it, stating the representative had to right to offer me the contract he did. It has been 3 years and they have honored it until this year. I based my decision on the contract I was presented, and would not have bought the service had the contract been as Terminix now states it is.

I feel Terminix should have either refused the contract initially, or they should honor it as written.

I called for a real estate termite and pest report. The man that came out to the location was unprofessional and pushy and kept trying to sell us a $125 / month plan even though we had not purchased the house yet and told him so repeatedly.

He stated that he found termite damage in a landscaping timber 3 feet from the house and carpenter ants on a different side. He went around to the neighboring houses before he had finished with his "inspection" trying to sell the same plan.

When I called to get a copy of the report and make the payment he still insisted on us purchasing the $125/ month plan and was rude to me on the phone. I again told him that we had not purchased the house and would not be signing up for a plan of any kind without owning the property first.

When I got the report…

On August 18th 2021 I call terminix for a one time service to spray for hornets I was charged $201. On November 4th 2021 terminix showed up to my house at 7:30 in the morning I had no idea they were coming.

First of all I didn't want my house to be sprayed again the hornets were gone then I found out that you cashed my check from August which I thought was already cashed I'm so mad because you over drafted my account which the money in my account was going to my electric bill so I don't get shut off.

I want my $201 back I called and got the contract canceled and was told I'm not getting my money back and if I do get my refund it will take 10 days I w as suppose to receive a call back from management in 48hrs and never did. I have already reported this to BBB.

I want my $201 u never…

I paid for services I never received for 1 year. I want a refund. Called the branch office multiple times and was told Jeffrey, the branch manager in Melbourne Florida, would get back with me. That was 1 week ago.

He never tries to reach out to me. Obviously he just doesn't care about his customers. Terminix owes me a refund. I want this issues resolved immediately. Is terminix a company that just doesn't see a problem with ripping off their customers?

I would never recommend terminix to anyone.

They never sprayed came at 1:00 done 3:30 said the sprayed steamed and use power done by 3:30. One guy 5 thousand sq ft house he also put mattress protectors in 4 bedrooms They came on wed oct 20 2021.

By Saturday I had to throw my coach and loveseat outside. The service man couldn’t seem to stay off the phone.

Terminex charged me $120 per month for a contract. terminex wanted more and more money to come out each month. they keep demanding payment each month for no service/stating because of my contract. I refuse to pay for incompetent service and or no service.

In 2021, I paid $1200 to rid groundhogs from under my front porch. Your representative captured the ground hog and then came back and supposedly poured cement connecting the chicken wire that surrounds the bottom of my porch and deep enough in ground, to prevent the groundhogs from digging under my porch.

At the time, the manager was Brian (440-384-1338). Brian has since moved to another location. This year, now about 2 months ago, I contacted your representative to inform them the groundhogs were back and found a spot under my porch where the cement was not poured.

This means the first job was not done well. I then reached out to Mark (216) 379-2040, who initially did not return my call. I called Brian who contact Mark, who then called me. He came out and looked at the spot, did not…

Poor service, no response, 15 phone calls, canceled no show appointments, no answer from manager. Pests inside and outside. How to handle paid up account. Lawyer next recourse.