Texas Roadhouse

We had a party of 5 3 adults 2kids . We went today got checked in at 12:23 was told 5 to 10 minutes. I understand if you check ahead you don’t have to wait but we were there over 30 minutes waiting when I asked guy at desk why the party of 4 that got there after us and

was also told 5 to 10 minutes got seated before us he tried to say they had been waiting an hour and that it was a party of 7 I said no it was. a party of 4 and they got there after us he rolled his eyes and got an attitude.

The party of 7 he was referring to got seated as soon as they arrived because they called ahead. I spoke to manager on phone as we left and she tried saying it was hard sitting a party of 5.

Funny response seeing as how we’ve been there as a party of 5 many times and never had that issue . Really sad…

I want to be clear that I love Texas Roadhouse and the service provided at my local TR restaurant in Bloomington Indiana. The only issue I have I guess would be with corporate. About three months ago, I ordered a steak well done, and unfortunately it seems my order was confused with a different one, where the steak was ordered rare.

I received the rare one and because I was traveling could not return the item. I contacted corporate and they indicated they would send me a gift certificate so I could place a future order. Well the short story is I have yet to receive the GC.

I contacted corporate by phone but received the helpline that is only for employees. I believe the Gift Certificate I was promised was for $25. and I would so appreciate if they make good on their offer. I am a long time…

I absolutely love Texas Roadhouse and I will not let one server ruin my future visits; however 01/06/2023 I visited the fishers indiana location and I was not pleased. I asked for a drink and had my drivers license ready.

The waitress stared at my drivers license for quite a while . Tennessee’s license is pretty simple and our dob is in bright red. She proceeded to say “okay I’ll be back”. When she returned she asked to see my credit card or any other verification.

I have visited plenty of Indiana restaurants including this location and I have never been asked This before. Without a fuss I said sure and showed her my credit card and she said I’m sorry my manager told me to ask.

I’ve been to this exact location before and I have never been asked that . Maybe it was her puzzled facial…

I visit this Texas Roadhouse in Southaven Mississippi at least 2 to 3 times a week. Here lately the service has been terrible. I always go to the bar, order my drink and place a to go order. y food and it was cold.

I went back today, took well over 1 hour before I got it, after repeatedly asking waiters if they could go check to see if my order was ready. It was cold I asked the bartender (which who took my order) if she could take it back to get it heated up.

I could tell she was frustrated that I asked. 15 mins passed and she bought it back, STILL COLD! The customer next to me, which came in at least 20 mi minutes after I did, and got his food before me, said he and his wife left the place 2 weeks before because a waiter never came to their table.

I said this is ridiculous! " That was…

Hi, My name is Hailey, I work(ed) at the texas roadhouse in Asheville, NC. After this email I won't be employed there anymore. The management there is awful. Not only two of the managers being caught for having sexual encounter in the 500s.

The managers start drama, go out partying with employees who they "favorite". They made a employee work while he had the flu and while he was being tested for covid all in the same month. This certain employee is one of the hardest workers there and was treated so badly after he asked when he was becoming a server because he was promised 3 times.

(a server is what he applied for and made him be a host). These managers go around talking bad about other employees to the staff and don't know what they are doing. It sucks because my family works for the…

me and my family went out to eat at the airport hwy location in toledo ohio it was a bad experience we waited 15 minutes no drinks no server my wife went to talk to a server which the manager was sitting right next to her complaining about our service it seemed like he didn't want any parts of the conversation so the server brought us out drinks and she said if your server doesn't come out I'll take you guys order which that was nice of her but that wasn't her table so

I just had a feeling it was gonna be a all around bad experience so we got up and left walked right pass the manager he didn't even acknowledge us I will not be going back to that location

They said gift card was invalid. Not true. Will never eat there again. Thanks for screwing up our 30 th anniversary dinner. We're now eating McDonald's. This sucks really bad!

This TIME WAS A BIT TOO MUCH!!! We called ahead for seating at about 4:15, arrived early, wait time was almost 2 hours, went to washroom and observed at least 10 empty tables and wait staff huddled having a good time with one another.

On the way to bathroom AND INCLUDING bathroom, obvious not much cleaning had occurred on yesterday, others in bathroom were commenting as well.

Finally got a table a few minutes after 6pm, immediately ordered because we go so often we pretty much know the menu, around 6:50 we had to ask our server WHO HAD PRETTY MUCH JOINED THE HUDDLE of staff, didn't bother to check in on us about our food, he replied he didn't know, shouldn't be much longer, TO ADD INSULT TO OUR EXPERIENCE, server brought out partial food order and said rest of our meal should be up…

In November 2022 I went to your Rockwall Texas, restaurant and I order a pork chop and when my meal came I cut into my pork chop it was pink inside not done, the waitress came back to our table I let her know that my pork chop was not done and I was told I have to let her know how I wanted it cook or it comes out medium.

Never in my life have I ever gone to any restaurant and had to tell them how I want my pork chop cook. Even your manger there was like yes you have to tell them how you want it cook.

So why did the waitress ask me how did I want it cook when I order it. This is not ok

We went and ate at the Gulfport, MS location on 12/30/22. Service and food was amazing. My first complaint is that restaurant location only offers military discount on Thursday. I have been to several other locations and they offer it any day of the week.

I work 99% of the time on Thursday because that's when my boss needs me at work the most. I suggest making the discount every day of the week because you have a Navy base in the city and then an Air Force base maybe 15 minutes away.

My second complaint is we ordered 2 dozen of your bread and butter for today 01/01/23. We live 40-45 minutes away. We get home and open the top box and ate most of them. Later on tonight, I open the second box and they were really brown and smelt burnt.

Does your company send the over cooked ones home with…

On Dec. 31st. My sister Kathy, Good Friends Barb & her daughter Kelly we went to Texas Coral , in Stevensville, Mi. The food was Good BUT the service sucked. Our Waitress acted like we were a bother, tried to get her attention as she walked around with a kid on her hip. I ordered a 9oz.

, my sister ordered a 6oz. med. well shegot a 9oz. , Kelly got on so red w/ blood on top, she ordered a Well Done. Kelly & I ordered a margarita it was all water didn't drink mine, got coffee ask for refills several times before we got refills.

Ask for manager, he came over & said WHAT DO YOU WANT ME TO DO? He said I can give You free Desert on me!! Well we never got it. Yes we go a discount on our bills & we appreciated it!

The point is the way we were treaded. Food was very Good but it will b a Very…

I ordered the combo appetizer, mozzarella twists, potato skins, and fried pickles. This was at 4:00pm. On New Years Eve. They were out of mozzarella twists so we asked for chicken bites. When the appetizer came I received jalapeño bites instead of fried pickles.

Our server did not return in a timely manner and di not ask if everything was ok. I ordered my steak medium well and it came out very well done. Again the server was no where around and did not return to ask if the steak was cooked to my satisfaction.

I ordered a baked potato and thu served me corn. Our server to did not being our meals. I told the young woman who brought our meals it was not correct. She said she would get the baked potato. Our server finally came to our table and acknowledged the mistake on his part.

The…

Placed a to go order for pick up @3pm Showed up a bit earlier and “checked in” Order not ready we’ll text you when it’s ready… App finally showed order complete so I go inside to get it. I sit inside the pick up area for 20 minutes without seeing any employees, Finally someone hands the food to the person in front of me and ignores the fact that 6 other people are in the waiting area.. 10 minutes later someone comes out to tell me my order isn’t ready yet and they’ll text me when it’s ready I ordered 2 salads and that’s it so I kindly ask do you happen to know how much longer because it’s just 2 salads and it’s been half hour since my pick up time He brings it out and hands it to me over top of two people doing a transaction

No one apologized for the wait or that literally no employees…

On 12/30/2022 we went to celebrate my husband's birthday at the Texas Roadhouse in Pflugerville, TX. We got on the waiting list from 5:23 and it said 1:15 to 1:25 waiting, we arrived at the place and we had to wait another hour, which in total was 2:35 and

by the time they gave us the table It was for 6 people and we were 7 and a girl, and they had other big tables and they didn't want to give it to us. We talked to the manager and she explained that they didn't have another table.

My son and his girl left. The manager told us that she could not give us another table and that we could go to another restaurant. My question is why is there a manager who doesn't care about her customers or just because we are Latinos.

She was rude and arrogant

Texas Roadhouse in Anderson, South Carolina is one of the WORST restaurants in the area! We had okay service until we got our bills at the end of our meal. There was a simple mix up between 4 people that had 2 separate checks: our food on their ticket with their drinks and vice versa.

We told her about the mix up in tickets and then proceeded to give her $75 in gift cards as our payment. Our bill was $48 and she said there was nothing left on the gift card and threw it away, then proceeded to argue with us on how there was nothing left on a BRAND NEW gift card.

We then got a manager involved in which he told her there was a balance on the gift card remaining to give back to us and she REFUSED to accept that and argued with the manager as well. This is the WORST experience we have ever…

Last Monday December 26th was my sons last day of leave from the Navy we wanted to take him out to dinner what a mistake it was coming to your restaurant. This is how the evening went down we started by adding our name online to the waitlist (party of 5) and it said it would be an hour for a table OK that was fine we get there and

we had to wait another half hour for a table OK fine we can deal with that it only gets worse from there. We finally place our order and had to wait 2 hours for our food. When they brought the food is when they told my wife they were out of the boneless chicken wings she ordered they just found out then?

Needless to say she did not even get to eat! 00 bill. I ordered the Shrimp and Steak which was awful the shrimp was over cooked and was like rubber and the…

Waiting 2 hrs to be seated. Put name in online at 311pm 12-30-22. Not called. So we left. Experience this EVERY TIME WE TRY TEXAS ROADHOUSE. We're done.

My family of 6 had dinner at the Georgetown, KY location. It was absolutely horrible! All of the meals were cold when we finally got them, the gravy on the chicken fried steaks was spoiled so bad they couldn't be eaten, one sweet potato had no marshmallows on it and the service was terrible.

We complained to the waitress and the gal at the check in counter. Neither said anything about our concerns. Terrible way to run a business!

To start off with the wait time was 60 minutes or so ,then when seated the server came took a drink order and appetizers for the table ,and brought rolls to the table the beef tips was tough and couldn't eat them then order something else to replace it and the food had hair in it ,the server was very rude and not very pleasant,because we didn't order alcohol,and spent more time at other tables.

We went because it was a persons birthday in our party and he didn't even cone back to the table to that which is not a problem,we asked for the manager she said everyone makes mistakes. I just asked to fix the bills and got an attitude from her I said all I want is the bills fixed because the server after 3 times still didn't have the bills right,food was ok but

not what it should have been I…

While visiting family in Roswell, New Mexico. Five of us went to dinner at Texas Roadhouse on Friday, December 23rd, 2022. This was the worst restaurant experience ever. I ordered a petite filet, medium. It was served completely raw. I sent it back.

It came back raw again. Sent it back the third time it came back Well done. Another worker intervened. We thought she was the manager. She agreed to get a brand new steak. She said a new baked potato would take an hour to cook.

She brought out the new steak. It was raw, I sent it back. It came back raw sent it back a third time it came back Well done, by now we had been at the restaurant almost 3 hours and I had nothing to eat but the salad.

We asked to see the manager somebody different than the previous gal came to the table. She told us…

Good evening I wanted to take this time and let you know how my visit was. I came at 7:40 pm and was seated at 7:50 pm. We ordered food around 7:55 food came out at 8:59. Two other tables came after us and got their food way before us.

I know it was more of us, but our food was simple. The waitress was Hailey, and she was not so pleasant everyone ordered drinks and got theirs, and was watered down, while mine was never brought to the table.

Hailey shrugged her shoulder as if I was saying it didn't matter to her. So I see the manager, Emily walks to every table that had other races but the ones who had African Americans she did not stop and ask anything.

So I asked for the manager because I hadn't received my food or drink. She said they were waiting on the main dish, which was my…

Joined the wait list at the Bridgeville, PA location, drove out there to find the restaurant was closed for "technical " reasons. Why not keep you website up to date and tell people you are closed. THEN: tried to voice this same complaint via your website but nothing happens when SUBMIT is pressed. What a farce.

Won't be back to you folks . Sorry.

Texas Roadhouse, Kirkwood, Missouri catering Service. We have used Texas Roadhouse for our Holiday Party Catering needs the last two years. Decided to do so again this year. Reached out beginning 11/9/2022, Melissa asked date and time which was forwarded to her 11/9/2022.

Did not hear back, reached out to followup on 11/22/2022. Melissa emailed back but omitted the menu and prices, I emailed her back, on 11/23/2022, no flyer attached, she then sent the flyer on 11/25/2022. Went back and forth with the menu and a couple of questions over the next week, we were scheduled for Friday, December 23.

Earlier that week I began reaching out to Melissa to reschedule as we were expecting bad weather conditions, I finally got her on the phone and she said yes and that Tuesday, December 27th should…

We came into the Texas Roadhouse in Amarillo Texas and once we told the Host Elizabeth how many was in the party which was seven she replied "what the f***". she then ignored us and took someone else's party. She was very rude and unprofessional as she and the other workers stood there talking badly about our family. "

My husband and I were visiting the Texas Roadhouse out in Henderson Nevada about maybe once a week or every other week. I loved their salads with the Italian dressing. I ordered my salad and the dressing was terrible it wasn't the normal dressing that I'd had every other time I had been there.

When I told them they brought me out all the directions and I'm like no the dressing that is made tonight is not right it's not the same that I get every week I come. Pretty much I was told I was wrong and crazy my son-in-law even tried it he said it wasn't the same.

We took our whole family one night I think the bill was like a $160 everything was wrong it was the worst experience I have ever had. The server manager was wonderful he tried to help and then I believe they said it was the owner who…

I called at 4:50pm to place a to-go order. The lady on the phone said it would be ready in 25-30 minutes. I pull into a spot at 5:15pm and text the link that I’m here. It said my order wasn’t ready.

So I sat in my car for 25 minutes waiting and still nothing. So, I went into to ask about my order and was told it wouldn’t be ready until 6:10pm. I spoke with a “manager” named Jen first and she didn’t seem to care at all that I was given the wrong wait time.

She had a “tough shit” attitude. Said “6:10 is the best I can do, sorry” and walked off. So the host asked if I wanted to speak to another manager and I said yes. I didn’t her her name. She was nicer and apologized but I was offered absolutely nothing when I had to wait an extra hour because I was told wrong by one of the employees.…

Trying calling to reserve a table for 8 people and was told over the phone we had to come in person and join the waitlist. One of the person from the party arrived at the Manchester location where she checked us in.

When I arrived the girl at the front was so rude and nasty even though the person from our group checked us in 15 minutes prior we still had to wait 30 more minutes because it was said 9 people where coming instead of 8. We waited almost 1 hour and 30 minutes.

People with the same amount of parties as us were been seated as we stood by the door. We felt outcast and racially profiled. Poor poor service I will never return to this Texas location ever.

On Sunday , December 18th my husband & I went to the Texas Roahouse in Greenville SC for dinner about 4 pm. My husband enjoyed hi favorite place to eat steak. The server was very nice the appetite was good as well as my salad.

But when my meal came i cut my steak & thought it was ok but it was very undercooked. By the time the server came back around i had decided i was through. I did finish enjoying the appetizer. He apologized for the undercooked steak which was a 6 ounce sirlon.

He went to let a manager know said that he would be right out. Well about 20 minutes later he finally came. I was jyst going to leave since it took so long. I paid the check cause it took so long.

When he did get to the table he seemed like i did wrong for paying my check. I work for a restaurant & if a guest…

15 to inform them I had 14 friends for dinner. Yes sr we will have everything set up for u at 6. 45. Yes sr we have everything ready just let us know when everyone is here. 6 came everyone was their..

ok we will be right their. at this time I new they sat someone at are table but did not enough nerve to say anything. Then I went back up and this is when the manger got nasty. I walked away and when I did my granddaughter saw her mouthing something and laughing.

So I called Hog heaven and we all went their. I left but my granddaughter was not gone yet and she heard them laughing about it thought it was a big joke. She said her peace to them. Sad part is as they left four big groups came over with us to hog heaven they thought it was very distasteful what they did.

And which ever…

I often come to this restaurant located in Queensbury ny, I am still here as I write this complaint. I ordered the 20oz bone in ribeye 29.99 I ordered it medium it came rare, I sent it back it came back to me well done and burnt on the outside . Manager did apologize and gave me 10.39 off of my 189.98 bill which is not even equivalent to ten percent of my bill. Very disappointed and not sure if I will return.

Sincerely

Edith Putnam

We often meet friends for a great meal at a good price at your Katy, Texas location, and this particular Friday was one of those days. The establishment was really busy and we took a seat in the lobby to wait to be seated.

On the bulletin board in the lobby was a sign with big letters for, "The Great Bread Give Away". After reading it I thought what a great opportunity for our Bible Study class to enjoy your wonderful rolls and butter.

I scanned the QR Code and filled in the information. The waitress called a manager (female) to speak to us. She said the restaurant manager would call me by the next Wed. to discuss arrangements. Wed. came and went and on Thursday late I called to inquire about the arrangements.

The person who answered the phone (after almost 20 min) thought I was asking…

Brought my daughter here for birthday, per her request only to get ignored by the immature waiter, Andre. He checked on everyone except our table. Was here for over an hour and didn’t receive the food we requested that was to be cooked medium rare.

The manager tried to downplay everything but she knew he was wrong for it. Very disappointed in the service.

My steak was horrible. If was well done when I asked for medium rare. It was too tough to even eat. Mac and cheese was flavorless, hard, pale yellow and had to wait 30 mins for a kids meal for my son.

The manager was not apologetic at all and did not seem to even care in the least bit. I wasted $40 on a meal that wasn’t even edible

I ate there last night and now I’m sick with diarrhea! The places was packed and we ate at the bar so faster service. The Cordova Tn location. The bar tenders were eating at the bar and a girl that worked there got fired so she was yelling F*** you to people and was escorted out.

I am serve safe certified and I couldn’t believe that ppl serving food were allowed to eat while working and handing me my plate. Long hair wigs and long eyelashes to serve guest are allowed there as well! Long dreads are allowed from same bartender. No cap.

I will never eat there again bc this the second time I’ve gotten food poison. The frost time was on Birmingham Al and I ended up in the hospital. 5 out 6 ppl that ate there that night all ended up in the hospital in the middle of the night.

One of my favorite steak restaurants and i had a horrible service with them i asked for a medium well steak it came out burnt and hard i send it bck our silverware was dirty with food still on the knife and fork both times !.. a server who wasn’t our original server bring out my food with a nasty attitude and said I’ll wait to make sure your food is done to your liking!..

i kindly dismiss him and asked for to go boxes !.. get with my food and my steak wasn’t even cooked !.. smh

When to Texas Roadhouse in Ocala Florida with family of 6. Called ahead, got there still waited 45 minutes, got seated, it took someone to come over about 15 minutes to get drinks, then placed order, food came out with steaks all medium instead of medium well, they came back and still some wrong and mixed up..

Manager never came over to say anything the waitress said very busy! 00 and no nothing for it! What a decrease….

I went to the Texas roadhouse restaurant for dinner on Saturday December 18th and was serviced by Amanda she was very good at her job and your restaurant in Twin Falls Idaho is a great place to go eat with great food great atmosphere really enjoy your restaurant

M. 12/17/22 my wife asked if I wanted my steak from last night, so she heated it up for me, I started eating it again and it still had that weird taste to it, but it all seem to make sense about hour and half after eating it, It had to be a bad piece of meat, I started sweating and very nauseous, I told my wife ever since I ate that food I do not feel good, So

i took some nausea medicine we had and I went and laid down, around 6pm I woke up puking my brains out, I could just feel in my stomach something was not right, I puked 4-5 times in a row trying to get it out, Then I went and laid back down, then i woke up about 730 doing the same thing, puking multiple times over and over, then 8:30, 9:30, 10;30 my son finally called my wife and

told her to get home that dad is not doing good, She…

I have always gone to this location. I have never had a bad experience, until last night. It was awful. And it was a manager and a couple owner. The manager up front with the hosts was extremely rude. When we went to tell the co owner about it he immediately told us we were wrong.

Which made us pretty annoyed and he told us that he had the right to refuse service. I said ok get us Togo boxes. I have served for a long time and I have never been treated so poorly. It was ridiculous

I went online to add my name to the waitlist it said it would be 25-35 min. I kept getting a text saying to gather your party and you are on deck. Never did it say to check in with host.

We were waiting for our name to be called. I was trying to give the restaurant the benefit of the doubt since I saw they were super busy. When I finally asked I was told they texted me to come 30 minutes ago.

We waited over an hour. Maybe you could word the text message differently. Very misleading. Not impressed.

We went last night for a birthday dinner Drove 30 minutes to Bowie Maryland location. Always ate at salisbury Maryland location. Hostess was extremely rude when we walked in. We had a party of 9 and she said nope can’t seat parties over 8.

I said ok could we sit 5 and 4 at a table. She said nope. Can’t split parties. My daughter started crying she was so upset after planning the get together. I asked for a manager. After waiting 10 minutes she came up to us and never even spoke to us and then said you want a manager it’s me.

I asked if we could split our party after driving 30 minutes. She said she’d try but wouldn’t sit us in same section. We all left and went to outback and spent almost $500 there for an awesome meal. I just can’t get over how rude they were and how they treated us.

I…

22, my husband and I went for our weekly dinner. We arrived @ 3:15, put our name on a waiting list as there where not enough wait staff for seating. That was OK, but the issue is the seating procedure.

, because we were directed there, and the customers who came in at the end of our 15 min. wait where put in line inside and seated before us. I have no problem waiting, but i did have a problem watching people who came in after us get seated before us due to the way waiting procedure was handled.

Maybe that needs to be looked at or revamp as to not shed a bad light on customer service. :(

I went inside wait a hour to get my togo order. When I finally get home with it I cant even eat it beacuse it wasnt right. I have a bad gulten allergy so order the steak koabos with out rice because I cant have the rice so I order a bake potato instead I get home and

there no bake potato and my food was put on a bed of rice which now cant eat it. I live 30min away from the belton mo location. I went and personally order at the bar so it won't get screwed up.

This is the 3rd time I have order to go food and screwed up. You cant say your gulten free friendly if you cant cant even pay attention to the ticket

Went there last night for birthday with 4 friends had the worst experience ever and I just bought my kids 500.00 worth of coupons for Xmas I had filet wasn’t 3/4 thick had to send back had to ask for drinks constantly and to get table cleared to have room to eat then all the bills got mixed up and never did get fixed properly we are regulars at one on so Kipling but won’t go back to the Arvada one

The issue is there is not one in my zip code: 29640, 29642, or 29611. There are developmental lots in the area.

Anything, but having to loose out on good food.

Sincerely, A Steak Lover

I'm concerned that a employee at the Horseheads NY location is using drugs in the bathroom there. Please be concerned.

I called the Texas Roadhouse in Westland on Friday December 9th 2022 to get on the waitlist due to having a party of 9 the website said to call. After being on hold for a hour I hung up and called the restaurant directly.

A gentleman answered and took our reservation for 9 and I informed him we had two small children as well. When my family and i arrived at the restaurant they seated us at a booth with a small tale attached.

All of the men in my family are big guys all of them over 6 foot and they wanted us to squeeze in a booth and table that was only seated for 8 people. Our waitress was very kind and i hope not to get her in trouble but the lady who claimed i spoke with her on the phone(which i didn't) was very rude along with another server who was serving next to us and the manager…

i am a member of VIP Club and didnt get any birthday gift offer like any other rewards program.

Also I spoke with a SUPV named Rachel who was very rude and unknowledgeable about how the system works. She told me that the customer srvce calls ae NOT recorded. So there is no check and balance at thos company at all.

They can treat you any way that they want w/NO ACCOUNTABILTY at all!! And you cant reach anyone in the Corporate office by design its the same location in Louisville,KY as the general support center!! TOTALLY disregarding to its paying customer base so DONT do business w/ them.

We wanted a nice night out for dinner for my son in law’s birthday. It started bad and we should of just went down the road. This is at the wausau Wisconsin location on rib mt dr. We did the call ahead seating.

Send the text that we’re were HERE as instructed. It said 0-10 minutes we would get a text. After 28 minutes we went inside. They didn’t even have our name even though we had a confirmation number in text. Adam the manager told my wife she probably put it for another location.

We’ve been to this restaurant a minimum of 100 times over the years. So then our server who’s name was jacob and was great by the way that’s why I’m giving 2 stars. He told me I could order a 22 ounce sirloin.

I said great I’m very hungry and I’ll take that. I always get the sirloin cause it’s the lean cut.…

I order a Carry out meal. I get a text saying it was ready, before my requested time, so I rush to drive over there only for the cashier to say “it’s not ready they haven’t started making it yet” so

I have to sit in the parking lot for like 30 minutes doing nothing, and they went past my requested time. Complete garbage service. This happened at TRH at 2600 colonel Glenn hey, Dayton OH