Texas Roadhouse

On veterans day,11,11,2022 I went to your restaurant in davenport iowa to get a voucher for an evening meal for a complimentary meal to be used by may of 2022. the restaurant was packed and I saw several veterans besides myself leaving because of the long wait.

As far as l am concerned I will think long and hard about going to that restaurant or any other texas road house. Thank you for your time

My husband made reservations for my birthday 11/10/2022 at 8:30. We didn’t get seated till we 9:pm. We had 3 tables two of our tables got their food and my table never got our food. We ended up having to cancel our order.

My mother, dad, husband, kids and I never got our food. Really made my birthday a disaster. It was so upsetting that they can just forget someone food like that. This was the worst experience I’ve ever had. Texas Roadhouse 731 in Rialto California.

Went to the Muncie restaurant tonight my wife and I got the steak kabobs without the marinate Like I have done before was served with the marinate waitress was rude ask for manager her reply it doesn’t come no other way/ we’ll got it that way before said she would have one cooked fresh they washed the marinate off still had the taste payed bill walked out pissed was lied too not cool ps have sensitive stomach work to hard for my money to be lied to

I went toba Texas roadhouse in Plattsburgh NY. I'm local so I've been to this location among many others in all of Norther New England basically as I travel for work. Plattsburgh don't offer peanuts on the table, like the good ol day's lol.

They had no peanuts actually in the whole place. This is a big deterrent as Five Guy's burger place has them stacked almost to the ceiling. The roadhouse staff told me its because covid that they aren't on the table any longer, however the ketchup and other condiments are back on the tables that we once couldn't touch if another human touched them already.

Plus mask's are almost a thing of the past. So that's an excuse. I feel the 'no peanuts' is a local manager decision or something like that. Only because other Texas roadhouse locations still have…

I made a reservation for 15 at your Selden NY location. It was my first time at your restaurant. I live in FL and was visiting family to celebrate my brothers birthday (he has stage 4 lung and brain cancer and this is likely to be his last) we arrived promptly at 6:00.

We were seated in 2 separate tables and when we asked a manager why she replied “this is the best we could do” we only have booths. Sadly, our party of 15 had to be separated and we couldn’t be together to sing happy birthday to my brother.

When I made the reservation I should’ve been notified that your restaurant doesn’t accommodate a table Large enough to seat all of us and I would’ve given my business to anothe restaurant. Service was very slow and our food came out cold.

We had to send back the loaded baked potatoes…

On Saturday Nov 5th we visited the Texas Road house location in Terrell Tx. It was around 2pm when my party of 5 came in. We asked to be seated at a table and not a booth and the manager was extremely rude and would not accommodate us at all.

Size wise there was not enough room in a booth for 5 adults I asked if we could wait and put 2 tables together and she flat out told me no. The manager than told me the bar area was open if we wanted to sit in there.

As my party of 5 was going into the bar area to sit in a booth and add a chair she came running up to us and said no that this booth was not a option. After being unhelpful and basically made us feel body shamed Infront of other people at your establishment we decided to go elsewhere.

I love Texas Road house it was one of my favorite…

We had a party of 20 people. So they told us to be there at 3:00 instead of 4:00. We all were there at 3:00 it was after 4 when we got seated. So we payed at the table. I asked for the receipt to be emailed.

I did not receive a receipt. Why di you ask if you want the receipt to be emailed when you don't send one.

Horrible experience after waiting two hours then steak came out completely raw. It’s obvious they do not know how to cook steaks which is ridiculous it’s a steak house.

I ordered take out and arrived at time stated. I stood there in front of the employees at take out for 15 minutes while a bag of food was there. I asked if that bag was mine and an employee said no.

I went inside and spoke with someone and low and behold the bag that was sitting there while I was standing there for 20 minutes was mine. The manager should be fired for allowing three employees to stand around while a paying customer stands there waiting for food.

They said they are giving me my money back (I did not take the cold food) but it will take three days and they did not give me anything to show I was getting a refund.

Upon my visit to the Penn state collage location, my steak was raw, not how I ordered it, sent it back and they re cooked my steak which made it hard as a brick, was told that was the policy, I have eaten at many roadhouse locations and never had such a horrible experience

My family went to Texas Roadhouse as this is a favorite restaurant of ours. As the waitress was delivering refill drinks to 3 of us, she spilt the drinks on my husband. He couldn't get out of the booth because the drinks were all over the seat and the spilt drinks ran over the entire table resulting in my son also having wet clothing.

We used all the napkins on the table, the waitress left to obtain more napkins,returning with another employee. This employee was extremely nice and asked if we needed new food due to the spillage. " We proceeded to help clean the table and the waitress came back with new drinks for us.

This really upset my husband as the table wasn't cleaned and we didn't have anywhere to put the new drinks. By the time we were…

This a bit late due to the fact I was waiting for the man ( ? manager) that took my phone number to call me. He never did. We got there at 5:00 a home coming was going on at that time.

After 53 minutes we were called to the hostess station for one of the next tables. Well they gave our table away. I complained so they gave us to tables that we could NOT put a high chair and wanted us to use a booster.

I complained again well we could wait for table that would fit us all and a high chair. Well the parents decided to leave with there child due to waiting then waiting for dinner. So my son and daughter with my grandchild left.

I invited them to dinner along with the other 3 relatives. Our order was taken around 6:40. By then I was no longer hungry. We got roll with out plates. I was very…

I ordered take out that was supposed to be done at 5:55. I kept sending the here text message and receiving a response it says your order is not ready it's not ready. At 6:25 I finally went up and checked on my order and the reply system is down and my food has been sitting there.

When I got home I didn't have any of the condiments that complete the meal. When I called I was told I could receive a free appetizer Which I just spent $35 on food that will not be eaten

We dined in on October 3 and used the table credit card kiosk to pay our bill. A few days later we noticed we had a double charge for that transaction. We tried multiple times calling and going by to try and get it resolved and we were always told they were looking into it because apparently there was a problem with the machines between the 1st and 5th.

We stopped by for the fourth time a few days ago and a different manager gave us 4 $15 off entree coupons. I didn’t notice until I got home the fine print that only one coupon per table a visit.

So we would have to come back 3 times to even get our money back. We paid $40 for one meal and visit. We thought it would have been a better idea to have been given an actual gift CARD or even a refund.

It’s been a month and we still don’t feel…

Texas Roadhouse is usually my favorite place, but on 10/22/22 it was not. My daughter wanted to take me to the Texas Roadhouse in Fredericksburg Va for my birthday; we sat without water, bread or attention for 20 min, actually we had to ask for the manager to get anything.

Then our food came, over cooked and at the same time as the appetizer. I don't think I have ever had such bad service or food and it ruined my birthday.

We had two top ribeyes at Texas roadhouse in rochester mn two days ago, both steaks were full of grizzle.. never have had this happen before and was very disappointed for the price. I made a complaint to our waitress and she didn't come back, poor customer relations and service.

The Texas roadhouses are limited to sending a message so that's why I'm sending to main headquarters. We tired of paying big money for bad meals, its getting to be this way everywhere.

For the second time in essence than 6 months my family of 7 attempted to eat at Texas Roadhouse and after waiting over double our original quoted time we were never seated. Tonight we arrived at 4:45pm, the two tables in front of us were quoted 15mim wait.

When I put our name in I was told 30-40min. I never received a text that we were added to the wait list so after 25min I went in to check where we were in line and verify they had the correct phone number.

They did have it correct and said it would be about another 20 min. After 20 min we went to wait inside and I checked again and was told they would have a table ready in a few min. they were cleaning it off.

After 15min we still had not been seated, I inquired again and was again told it would be 1 min that they were cleaning the…

My husband ordered carry out for us last night we paid online. As he and another customer, we're picking up there orders. They saw a roach running across the restaurant. He videotaped the whole ordeal and when he got home we threw our food away.

I'm so disgusted right now. It is getting worse and worse up there. My husband has the video on his phone and has contacted the board of health

1. We were seated below a fan blowing cold air. Was told by manager, Florida operates temp and couldn’t change temp. Our meal was immediately cold. 2. I ordered a sirloin steak was served a tasteless different kind. Manager verified it was wrong meat and had the correct one cooked which had a bit more taste. 3.

Third time of disappointing experience. unapologetic manager. Went home freezing cold taking my second steak with me as the four of us were finished eating when it was delivered to our table. 4. This restaurant is not as consistent with food preparation as in the past, our waitress was excellent the manager was not..

I am 78 years old and have never complained about any service but after what used to be tasty food, mainly steak, non caring manager I decided to post my…

I had a total knee replacement. I went into the Bowling Green KY location and they refused to seat us a table that would work with my situation. The lady seating us kept making comments under her breath when we asked to be moved from a booth to a table.

We were refused seating at an open table. It isn't right that the employees wouldn't work with us. I wonder how they treat people with disabilities when they come in

My birthday coupon wasn’t honored it was valid and not expired. The to go lady refused to take it because I ordered online I contacted the manager and he said my coupon could not be used for my order because it excluded the combo app but I ordered the ribs which are listed as an app and it didn’t say it was excluded on coupon

PLEASE BE ADVISED ON OCTOBER 21 2022 MY FAMILY AND I ARRIVED AT TEXAS ROADHOUSE MY HUBAND BIRTHDAY WE PLACE OUR ORDER WHICH TOTAL OF 200.00 DOLLARS COST FOR THE FAMILY. THE ENTIRE WE ORDER SHOULD HAVE BEING WELL DONE THE STEAK

THE ORDER WAS WRONG AND WE COMPLAINT TO THE WAITER WHO RETURNED CALL THE MANGER NICK, ALICIA, AND PASA, MANGER WHOM START SCREAMING AND TOTAL UNPROFESSIONAL CONCERNING OUR ORDER. .

I AM WRITING THIS 'S LETTER TO COMPLAIN TO YOU ABOUT THE POOR SERVICE PROVIDED BY YOUR COMPANY. THE MANGER WAS HOSTILE, AND ARGUMENTATIVE IN HER COMMUNICATIONS AND CALLED THE POLICE ON MY FAMILY AND I FELT SO HUMILIATED AND VIOLATED. MY GRAND KIDS WAS CRYING. IT WAS MY HUBAND BIRTHDAY AS I STATED AND ORDER WASN'T WHAT WE ORDER . I HAVE IT ON VIDEO FROM THE KIDS PHONE HOW WE WRER TREATED.…

Hi my name is. Veronica When i order to go salmon i specifically tell them Not to cook it hard. So today i called and spoke with the manager Stephanie qnd she got smart with with me. Telling me you need to check your food before you leave,because she get a complaint at less once a week from me.

I don't appreciate her talking to me like that. My number is 804 437 8598

This is a very hard e mail for me to send. I work with the baseball team in High Point NC. We like Texas Roadhouse This has been our experience the last 3 visits

First was in early Aug Sandy ordered the filet med rare salad and baked butter on side I had the NY Strip med baked loaded and salad. The filet was over med well. The strip was almost well. Sent them back. Also her potato was loaded not just butter. Waiter was very put out steaks came back and Sandys was still way over cooked she sent back again l just kept mine. Asked to see mgr but never happened

Second. We went in. Seated right away. Same order as last. Waited maybe 15 min to be greeted and drinks. Sweet tea and waters. Order taken. Dinner came. After a wait. My steak was right Sandy was med not med rare. But ok. Problem was…

Five of my friends went to the location in Snellville, Ga ... I called ahead to put my name on list ... We got there at 5:35pm. We got the text saying our table is ready & came in ...

2 of my friends were in parking lot , getting a parking place , they wouldn't seat us ... One of my friends are in a wheelchair & we said it takes her longer & one of my friends is diabetic, so we wanted to order 3 appetizers immediately...

The front hostesses were extremely rude & told they gave our table away... They they will have to wait til another table would come available... I asked for manager & she said we'll put you somewhere more quiet.. They up us in the front area & seated us by ourselves..

Totally away from dining room ... It actually looked like a storage area... The waiter was great , but…

Several times a month I order to go from Warwick store, last night the packaging caused the juice to leak , the bag soaked, and 20 ounces prime rib on the floor with 2 potatoes, called manager said she would take care of it , notta. Tired of calling and being on hold upwards of 20 minutes

Your Riverview, fl management and staff needs a review in customer service. I went the Riverview location today. Everything was fine until I ordered. My salad came out in time but 2 minutes later my steak arrived. I wanted to enjoy the salad, then the steak dinner.

I said confused, not really, it will be placed under a heat lamp... Once I finished my salad, the bartender brought out my steak. Manager came out and said a new one was cooking, which I was really done by then, and asked manager should I write down my cook time, to get the food at a appropriate time.

" which now I'm really done. Went to try to pay the remainder of bill but the bartender would not even acknowledge me. I thought she was in the service business and except good rips, NO, SHE IS ANOTDER TAKER.

tell her to go to…

I placed an Order # 13543448995037184 via online @ 6:47pm., Friday, Oct 21, 2022, Bowie, Maryland. Received response that order will be ready at 7:30pm. Arrived @ establishment 7:25pm. Called the number and provided parking space #. Response said it would be 20 mins. Received a text msg 7:37pm from TXRH - order is ready. Waited 5 mins. Walked into the establishment only to be told it would be another 10 mins. FINALLY, received food @ 7:54pm. Half way home realized that all the food order wasn't there. Had to turn-around and go back to TXRH. I called TXRH to speak with a manager. Waited for 10 mins and hung up the phone. This type of service is unacceptable. I would greatly appreciate talking with management.

Chazz Smith 301.906.2976 Toykey@aol.com

Texasroad house in Avon indiana has poor service . Was told waitlist was only 20-30 minutes I then put my number in , waited 40 minutes got a text stating to gather our party and see the host we will be getting the next available table, went up to the host he then

stated we were next to be seated , then a few minutes later stated sorry he was unable to seat us give us 10 minutes as that time passed I went back and he said I'm sorry I can't get you to a table I now have 3 people ahead of you it's gonna be another 15 minutes and at that time I told him NeverMind and

please take us off the list . I then called to speak with the manager and they put me on hold for 10 minutes then I just decided to end the call and contact corporate.

I placed an online order at your store located at 14660 Pardee Rd. in Taylor, Michigan 48180 at about 5pm on October 20th 2022. When I returned back home the order was totally wrong. I ordered a 16oz prime rib medium well and they gave me ribs with a baked potato.

Extra dinner rolls is not compensation for my inconvenience and gas. I'm losing interest in this restaurant. I really would like to speak with someone there in corporate. James 313-682-6407

My son enrolled to be a member of Texas Roadhouse before his birthday, October 16, 2022! In return he received a voucher for free appetizer as a welcome gift! He ordered an appetizer of ribs to go. We did not received what he ordered!

We were celebrating so we totally forgot to remind our waitress for it, it remembered when we were already almost home that we did not get d appetizer! I called the manager about this situation and she said she will send my son another voucher for so we can use next visit!

I provided my email and my sons email but until now we did not receive anything yet! It’s Lmost a week! Our waitress that night was very forgetful! We had to ask for our dinner rolls and water 3x before we got these requests!

We love eating at Texas Roadhouse ! This is the first bad…

Good afternoon My name is Ryan Holloway. My wife and I frequently attend the Coconut Creek location. We eat out 4 to 5 times a week at local restaurants in the area. On 10/19/22 at around 9:00 pm we went to the location to have dinner and set at the bar we were greeted by the bartender very quickly being there was only two more customers at the bar at that time.

We normally order the same items on the menu the tarasco ribeye in The medallion fillets. We ordered 2 beers are normal goose ipa being you're one of the restaurants that has that beer on tap and we enjoy drinking it.

As soon as the bartender delivered our beers we both noticed there was a substance inside the beer which was a biofilm type substance being we both have been in the restaurant industry for multiple years and know…

Twice we have ordered food to go it had been terrible. My family loves the restaurant when go eat the food is great so we are disappointed the food we ordered to go has been terrible.

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We all ordered porterhouse steaks,baked potatoes and 2 Cactus blossoms or whatever they're called. I didn't get her name or didn't care to after that display of disrespect. I don't know if she was having a bad day or not but I didn't deserve that attitude when I'm spending my hard earned money.

Like I said Idk if she was having a bad day, racist or what but I felt like a 2nd class citizen. I just told her no she was probably just having a bad day. Thank you for taking the time to read this.

The men's restroom has a smell that gags you to no end . there is no exhaust fans working smells like a old truck stop , terrible!!

On 10 12 2022. Was my anniversary. I am home bound so my husband wanted to get me my favorite meal from there. 90 dollars later, I was so disappointed. We had your potato skins NO SOUR CREAM OR RANCH.

Then my grandson had the grilled bar b que chicken with steak fries. HE HAD 5. I got my prime rib which was good. NO AU JU. I got a loaded baked potato. NOTHING ON IT OR FOR IT. Our dinner rolls were hard as a rock and NO BUTTER.

Thank you for ruining my 20th anniversary. I called and the the manager was less than helpful. WE WILL NEVER ORDER AGAIN. Gale Holverson

I was leaving one of your restaurants and the trim around the door was damaged. It caught my shirt and put a hole in it. I went back in side to let the manager know and she accused me of damaging the door frame myself.

I will never go back again. It was humiliating.

What a joke. Literally stole my money. Placed an online order and paid online. Got there waited 2 hours for them to tell me my food wasn't there. Asked for my money back and they said they couldnt because my payment was declined even though I proved they charged me.

Have been waiting 7 days and still not given my money back. Can't get in touch with customer service. Voice mail and they don't return your calls. Still waiting. What a poor excuse of customer service. Hate this place.

A birthday lunch for my brother was ruined by the hostess,manager, and cook. The hostess miscommunicated, the manager refused to serve a party of 16 and the cook with a huge birthmark on her face threatened to beat my ass,as I attempted to understand the misunderstanding.

Yes I was upset and emotional because it was my brother's birthday and he had just finished a travel nursing assignment out of state. These horrible people are located at the Eastchase location in Montgomery AL. I would like to discuss further details of the event with someone with more tact and professionalism.

I was at the Texas Roadhouse in Monroeville at 6 pm on 10/03/2022 I had the worst dinner of my life. I ordered the smallest sirloin steak dinner with baked potato and Caesar salad. The steak was to be well done.

It was so tough and dry I nearly choked on it. There was soooo much salt I had to drink 6 glasses of water. The whole meal was terrible. so salty, dry, over cooked. It was very busy and I did not want to wait to re- order.

It took over an hour for my meal to come. I also ordered a salmon salad to go, and the salmon had nooo taste. My total bill was $30. I paid with a gift card. The waitress was good and efficient.

I was never so disappointed in a meal. After I thought about, I would like refunded in some form. Any customer service response would be great and appreciated. net

When we got there no one knew what to do. They took our name and 4 couples got seated before us. Our winters came took our drink harder we never received dinner rolls until we ask for some. One hour later we still did not have our food and we promptly left.

I've never had such poor service at a Texas Roadhouse before period or. We go here very often often and love the food but we probably will not return. in michigan.

The restaurant was a mess food all over the floor food was delivered to my table cold. food was not that good either. They need to come to rogers Arkansas and get some ideas from Texas road house there .

I like your restaurant s but will not return too Joplin missiouri restaurant again.

Made an online order, get home and the steak was under cooked and when I tried calling them no one ever picked up on hold for over 15 minutes also the steak had alot of fat

Hello. Last evening my husband and I went to dinner at the Cartersville location and it was our worst meal there ever. We visit the restaurant once or twice a week. They were extremely busy but we always enjoy our meal.

We tried to order the Prime Rib but everything cooked less than medium well was already sold. So we decided to order the Ribeyes, the 12 oz portions and ordered them medium rare. When we received our steaks, they were cooked medium well to well and were terrible.

Our waitress offered to have them redone, but we declined. We tried eating them but was very disappointed. My husbands was at lease one third fat and gristle. Mine also had lots of gristle to it. 92, I do expect a better meal.

I have always enjoyed our meals at your…

The Texas Roadhouse in Rome Ga Double charged my debit card three weeks ago I have talk the managers three times and file a complaint to corporate and no resolve

Hello, All in all was a very disappointing experience. We love going to Tx. Roadhouse and we always go to the same location on 24020 SW Fwy, Rosenberg, Tx 77065. From the beginning we were seated, it took at least 10 minutes before the waiter Melton came.

This was around 7:15 PM. We first asked for drinks, bread and plastic silverware. Melton who is well mannered came back with only the water, we kept saying bread please and plastic silverware. Waited over another 10 minutes until the appetizer came and still no bread, plates, or plastic silverware.

Once he finally came around had to tell him again till he finally brought the bread. mind you that was the last we saw of him, after we put in order. I ordered steak medium. A lady from the kitchen brought the food and said to test it.

it…

I placed a online pickup order before I got there I got two text messages on my phone telling me it was ready when I arrived at Texas roadhouse I went inside to the desk where the girl gives you the menus and I guess she seats you and I told her that I’m here to pick up my order I attempted to tell her my name but she didn’t let me finish all she said was that must be it which she pointed to a little stand in the corner to the left of her never asked me my name or anything I could’ve been anybody there were three bags there I asked her were the three bags mine cause I only see my name on one she’s told me she didn’t know when another girl came out she asked her and

the other girl said yes never thanked me never came from behind the counter to assist me or anything I will never order…

The last 2 times my son took me to the marion illinois resturant the steaks were either undercooked or overcooked. For my birthday dinner my steak (rare) was medium well, my sons ( medium rare) was served to him almost raw.

Because if this we didn't return until this last Saturday. Where both our steaks were wrong again. Mine (rare) and his ( medium rare) was served seared on the outside and raw on the inside. My son a disabled veteran doesn't like to complain or cause any issues.

The resturant was extremely busy both times, but I just can't believe thus has happened 2 times in a row.

I needed a table for two, the restaurant was only about a third full, and I was told I could not be seated until the other person had arrived. If this is a corporate policy it's a stupid one. If not someone should contact the Ofallon IL store and stop this. I will not return while this ridiculous policy continues.

Food was great and the server was excellent