Texas Roadhouse

I wanted to share my experience that I had at the Texas Roadhouse location in Westminster, Md. My family and I have frequented your restaurants quite often over the years and never had we been so turned off. The food in the service was adequate but what really turned us off were the glue bug traps full of bugs that were positioned right above our heads attached to a neon sign. My family and I were thoroughly disgusted at this which obviously was unappetizing to us having the bugs above our heads. Not sure who would think this to be a good idea but I assure you it was not. I’m attaching a picture so you can see what I’m talking about and hope you ensure this never happens again. Please feel free to contact me with any questions.

Just tried attaching the pictures but it said the file was…

We live literally 10 minutes away from the restaurant and my daughter is obsessed with their rolls.

However, on our last 2 experiences of picking up through the take-out line they have given us either burnt or old rolls at the College Station location. My daughter went their maybe an hour after they opened and they gave her old rolls, so we stayed in the line and asked for fresh ones and in turn they gave us burnt rolls!

Not really sure what’s happening but they really need to do better.

I visited the Rome Restaurant on 8/26/22 And they charged my card twice I spoke with managers on two different occasions and they still haven’t reimbursed me my money

My husband and I stopped at our Chambersburg Texas Roadhouse this past Monday evening around 6:15. I realize they were busy but I don't think it was that bad. But our waitress didn't do her best.

It took her several minutes to take our drink order and when she did go to fill them she did ours (2) along with about 10 more for a big table. And it took another 5 plus minutes for my husband to get his beer. In total it took a full 20min. to get his beer from when we placed the drink order. Then we placed our order for the Bloomin Onion and it came in a good time and it was really good. (needs more sauce. ;) So we got done with our onion and it took so long to get our salads that we were wondering if our waitress forgot to put our order in. We got the salads(at 7:00)and then the Ribs came. We…

IN GRAND PRARIE,TX ORDERED MY FOOD, REQUESTED THE STEAK & RIB COMBO, NEVER RECIEVED THE RIBS ASKED MY WAITRESS 2 TIMES AND SHE SAID THERE COMING, FINISHED MY MEAL AND STILL NO RIBS, ASKED TO SPEAK TO MGR, MANAGER ON DUTY STATED THERE WAS NOTHING SHE COULD DO ? REALLY I VISIT THIS ESTABLISHMENT 2 TIMES A WEEK, AND WAS TOLD THERE IS NOTHING MANAGER CAN DO ?

UNACCEPTABLE !!!!!!!

There were molded rotten old smelly mold found hidden under my loaded mashed potatoes my son also had it in his as well my grandkids food was not fresh and up to par either my son paid at the kiosk so we didn't get a receipt this is unacceptable and we got sick to do that to someone food is just wrong and the people there are not professional they treated us as if we weren't there race played a part in this I will seek help in other avenue's I'm upset me and

my family were given good that could've really sent us all to the hospital I want something seriously done about this matter ofpromptly

This whole having to order to go orders online or on you app is complete bullshit! Nine times out of ten the order gets screwed up and you have lost the client to business connection my specific location is Lehi urah where I said I would like to order with a person and

they said hmm let me see if I can see if I can talk to my to go person... sat on hold for 15 minutes and hung up.. I've spent thousands in your restaurants between take out and dine in and this not taking to go orders over the phone since covid needs to GO AWAY!

I'm not complaining, I'm complimenting. I'm also lazy and I found this spot so here we go.

I had my 70th birthday dinner at Texas Roadhouse, Novi, Michigan. My family is out of state so I was on my own, but not for long. Your staff, lead by Bruce, embraced me and proceeded to treat me like their favorite Auntie. I had a delicious dinner, your 6 oz sirloin and grilled shrimp is excellent, and better than excellent service. Then what looked like 20 people gathered around me to do the birthday yahoo! I'm tearing up at the memory. Many of your team came by my table to wish me a happy birthday and to make sure everything was good, it was. Very good. Then, to top it off, Bruce came to me and told me that my dinner was on the house. I cannot express how grateful I am for the kindness that your…

Me and my son and two grandchildren decided to go out and eat big mistake going to Texas Roadhouse the service was terrible the food was disgusting I ordered cat fish and a salad for a side as well so did my son the salad had something in it I sent it back had loaded mashed potatoes noticed when I got home it had molded rotten black something in it upset because I feel feeding someone molded food can make them deathly ill I have pictures and

will post my grandkids food wasn't up to par either his food was disgusting also he paid at the kiosk so no rrciept I am gonna have someone take a look at my pictures

I called ahead and got my place in line to enter and when shown to a booth I asked for table bc I was physically unable to sit at the booth due to my size , I was then told I would have to be put back at the end of the waiting list and that u have to ask for a table when calling but was never told this.

In my opinion this is a case of fat shaming which is ridiculous when there was 2 tables clean and open right where we were being seated. This happened at the Chattanooga located at 7035 Amin Dr. Chattanooga TN 37421

2nd time ordered to go and didn’t receive silverware and extra ranch. Other then this service was amazing

Me and my husband eat at Texas Roadhouse all the time and we’ve always loved. Today 9/4/2022 we ate there and it’s was literally the worst experience I’ve had at a restaurant! They had no clean silverware (they weren’t busy) so we had to use plastic ware.

I ordered a hurricane margarita and the glass had black stuff all on the outside and inside! My husband ordered a full slab of ribs and I ordered a half slab and his full slab was literally the same size as my half slab!

The Womens bathroom had no paper towels and there was an issue with plumbing on the floor which they had the door wide open while they cleaned it! This was definitely a poor management problem! It was not worth spending the $80 for dinner and if this was my first time you there I absolutely would not return!

Like I…

Receptionist Krissy made me feel unwanted and was racist towards my family and I. On Friday September 2nd 8p After waiting 1hour we were sat, I went back to the front desk to ask if we could be moved from the outside bar to inside of restaurant because we had a 12 year old with us and it smelled really bad.

Krissy stared at me with elevator eyes and stated they couldn’t move us unless we waited in the back of the line again and if we wanted to complain that IT was ok. She assumed I would make a complaint to her local manager.

This is greater than telling her manager. Krissys attitude and culture towards my family and I made us leave the restaurant that night never wanting to return.. ”

There was an error with my to go order at the Taylorsville Utah location. Somehow it was lost before I got there. I just wanted to say that it was handled by an outstanding manager. She apologized and got a new order started.

She gave me a coupon for an appetizer and when I got home we found extra rolls. Mistakes will be made but it is how they are handled that counts and she was outstanding!!!

Me and my girlfriend had a bad experience there once we went there and she dropped her money and the waitress saw it picked up up and gave it to the manager I don't remember his name but we told him what happen and there was nothing that could be done he said so we got upset and left.

It's not a great place and the manager is a theft and so is the waitress. Do not go there

We have been going to dinner at The Villages Roadhouse every Wednesday night. The problem is that 80 % of the time they run out of Prime rib. When we ask the management what is going on, we continue to get conflicting answers that after 6:00 they usually run out of prime rib. The question I have is that we have been going to the restaurant for the last year and why do I want to go back to Texas Roadhouse when the Ale House across the street has prime rib available. If the restaurant management were to be consistent with providing their customers with the desired experience, I would have assumed the problem would have been rectified over 10 months ago.

Regards, Disappointed Steak Eater :+(

Went to celebrate a birthday at the Pearland TX Roadhouse. I knew I had a coupon and thought it was for a free appetizer or sidekick. I told the waiter I had received an e-mail for such and he said if I could bring up the e-mail he could take care of it for me.

Because my phone data plan is very limited I could not so he offered to use his Hot spot for me and together we finally were able to pull up the e-mail out of my junk mail. He told me all he needed was the scan bar which he took a picture of.

My friend and I both asked would the rib appetizer be one that we could get with the coupon and he said definitely. So everything is good - nope. We received the ribs at the same time as our meal and all the food was wonderful.

Until we get the bill and he said bad news the coupon had…

Went to the Elyria Ohio location as we have several times. It's my favorite restaurant ever I go at least once a month usually 2 times a month. 21 plus I left a tip ( only because maybe our server was just having a bad day) Our service was horrible.

We were sat down by the hostess and waited about 13 minutes before our server even got our drink order. She left to get our drinks ( pops and water only) was gone nearly another 10 minutes when she brought them back got our food order we asked for more rolls.

She said sure I'll be right back. She passed our table a few times just chatting with other servers. And never acknowledged us at all. Another 10 minutes go by and one of the runners brought out our appetizers.. I then asked for our rolls (she went and got them and came tight back) our…

We waited for and hour and half and still didn't have our food. Only comment we got from manager was they were waiting on sides. I said there has been people after us leave they got their food. There was no explanation.

I accidentally left a pair of expensive Ray-Bans on the table. I went back in to get them and they were gone. I spoke with the manage and she was very short and kind of rude.

828 in the afternoon my daughter and I and my granddaughter dined at Texas Roadhouse in Topeka. We ordered appetizer of cheese fries. Upon delivery the waitress and her trainer went past our table to a table of friends we were seated on the employee training section I'm assuming.

The ladies spoke and laughed and came presented the plate. I ask for a replacement. There covid for one (4 employees plus 2 servers) the trainer quoted IT NEVER TOUCHED THE TABLE SO ITS GOOD. The fCt my appetizers went to visit co workers first and this explanation was just the beginning.

I said with a smile I like fresh please. The Trainer stated ARE YOU SURE ? I said Im sure I want a manager because the statement was unprofessional and condensing. based on the actions. The manager came and say the din5 touch…

While visiting the Greenville NC location. My appetizer the Tater skins came out with a fly on them. When I showed this to my waiter he told me it was bacon.

We received a text that our table was ready and then was made to wait for an additional 15 minutes before we asked why everyone else was being seated before us. After asking if we had been checked in, we were informed that we weren’t and the manager got involved proceeded to be very rude informs of our children.

He also stepped up in the face of my friend multiple times and began raising his voice to her. The young lady who failed to actually check us in, ignored us when she was asked why it was taking so long.

Hello, This is not a complaint on service, it is management at the Danvers Ma. location. Chris and Nikki. We were regulars every Friday night and sometimes during the week. We had many, many friends that would meet us there and also frequent the restaurant on their own. We met wonderfull staff over the years and were treated like family there. We also knew Chris and Nikki they managers. They would always check on us, talk with us, stand at our table and talk for a bit.

My son worked for the Roadhouse for 2 months this summer as a busser. He asked the 2 managers about getting more hours. He was only getting approximately 8-12 per WEEK. After asking 3 different times he found another job. That was 3 weeks ago. He was scheduled to work a Saturday & Sunday. He went in for his Saturday shift…

As indicated in previous complaint, I spent $17 on four baked potatoes and three were less than 4” long and the fourth was barely a reasonable size. They were embarrassing small and a total rip-off for the price (and thru the years I bet I have bought 50 and NEVER had them so tiny!

It’s not about service. I love the loaded bake potato and bought 4. When I saw the size of the potatoes. I was livid! One was ok, but the other three were tiny! They were not even 4” long. $17 for 3 puny potatoes. This was a crime. Have other pics.

Texas Roadhouse in Henderson has good food but they don’t answer their phones 1421 West Sunset Rd Henderson Nevada . I stayed on the phone for over 20 minutes and no one answered. This was the second time we had this problem.

It took over an hour to get our food after we finally got thru. I know lots of places are having problems getting help but this is going to hurt your businesses here in Vegas , Henderson are because there are @ lot of restaurants in that area to choose from.

Texas Roadhouse is one of the best steakhouses I’ve eaten at.

However they are not only lazy but arrogant. If you don’t mind calling in an order twice you might really enjoy your pricey meal. Problem is not only does the order seemed to have be ordered than redone to be done correctly, even their corporate office is arrogant!!!

Went eat out with the family picked my steak out, it arrived to the table 50mins after we ordered (very busy). It was not the steak I chose and was well under cooked. Went back up to the front desk let them know picked out a different steak as mine was no longer there.

It arrived under cooked and over salted took 2 bites trying to get it down but couldn't. Sides as well were very salty. Kids hardly ate had too had to go home and fix something. Manager working that night said she would take care of the ticket. Well that didn't happen.

and some change was not happy when I saw it post to my account. When it should've been roughly $60 with her removing my items. We were then told the store manager would be in touch and most likely refund the full meal.

It's been over a week since I spoke…

Posted a complaint regarding poor food and service at Texas Roadhouse in Decatur Alabama. Manager called and said he would E-mail me something so I would try them again. That was two weeks ago. Never received anything from him. He is no better than the server we had or the cooks that cooked my food that was not edible.

Went to the Dartmouth, MA roadhouse for the prime rib at 3:45 pm today. The hostsess told us there was a twenty minute wait even though there was no-one in the Reasturant. We waited 40 minutes and several people who arrived after us were seated.

My wife went to ask the hostess what the problem was and she told her “ they were larger parties”. We left and went to Olive Garden. We are regulars at Texas Roadhouse but won’t be returning for a while because of this incident!

Thought you would appreciate unsolicited customer feedback.

Bad managers all manager smoke weed mike is main manager Steven kitchen manager n bad manager n don’t make good job need make drug test all managers don’t care the job o everything is clean just is bad manager no A/C for one week

On August 19, 2022 Friday night myself and my date Christina decided to pay a visit to your establishment in Houston Texas Katy location by I-10. We checked in at 8:05 with a wait time approximately 20 minutes. We checked in the front desk and our server took us in and seated us with the typical order of rolls and cinnamon butter.

We mingle, ate our rolls and waited for our order to be taken. Our waitress, we didn't catch her name but it started with an "A" place an order for our drinks and food. At the same time we finish a basket of rolls and we request if we can get another set of rolls. our waitress oblige.

When our second basket of rolls came in we also got our drinks. As we were chowing down the second basket of rolls, one of the rolls I believe it was my 2nd bite I had something…

Great service no complaints there but this is the second time I’ve gotten over cooked ribs.

We went to our local Texas roadhouse in alcoa tn on Aug 19th 2022.we had 5 members in our party 3 adults 2 children.we had to wait 35 min.for our food we had yo ask for our salads and refills on drinks .when we got our food the only thing hot was the baked sweet potatoe everything else was either cold or warm we had steaks and chicken.there were several families that came in after us that sat near us that recieved there food way before we did.

After the waiter took our order, we never saw her again. We never received a check so we used the payment kiosk on the table which was very difficult to use. The keys would not respond to touch and it took several attempts to get it to work.

We tried to leave a Custom tip but the tablet would not take the amount that we entered. We gave up and pressed the 15% tip option. In addition, we split the bill and each payor had to use the 15% option.

00 tip on a $76 bill! Not right!

This was our first time trying this restaurant. We ordered take-out. A few of our items were missing so I called the restaurant direct and I was put on hold for 45 minutes!

Finally, someone came on the phone to disconnect me. I tried calling back a few hours later and again was put on hold again. This time I only waited 10 minutes. This is horrible customer service! I understand that mistakes can be made during the busy time however I did pay for items I did not receive and the least they could have done is talked to me so we can resolve the problem.

I will probably not return and I will let people know how little Texas Roadhouse cares about the paying patrons.

unfortunately I have an old phone and no internet. We order from your Co. WE WONT BE BACK TO YOUR ELYRIA STORE EVER. THIS IS DISGUSTING AND FRUSTRATING. TOO BAD. I WILL LET MY FRIENDS KNOW.

Texas Roadhouse Wyomissing PA. We went to the restaurant for dinner and sat at the bar. We had our chilly and a beer. Waited forever for our food. People that came in after us had to food and left. We finically said to the bartender what was going on with our food.

They checked and when it came it was undercooked. We ate our potatoes and waited for our steak. Finically we had our steak. We ate our meal in pieces when it was served. The really bad part we had to pay for something we did not enjoy.

They discounted a small amount. Frustrated and did not enjoy my visit. Thanks Rich

I sent in a complaint a week ago but I have not heard anything back from you. This is so disappointing of your company.

Was just at restaurant in Harvey.The fake plants that were on the ledge by our table were so DUSTY that my husband couldn't stop sneezing that we had to take our food to go.Dont expect to go out to eat and spend $40 to have to leave because of dust! Please clean it up!!!

I took my daughter to Texas Roadhouse in Florence, to celebrate her 21st birthday. I have waited tables for 25 years and I do not complain about service. I have never even contacted a company's corporate office but last night was so ridiculous, that I can not just let it go, nor should, your company want me to.

I asked our server, Hunter, that wasn't doing a very good job of taking care of us all already, to sing to my daughter. I felt bad because they were singing so much already but it was her 21st birthday and I wanted it to be special.

I couldn't really afford to even take her out and cocktails are so expensive but I did it anyway and had the entire experience ruined. After dinner, he brought out a dessert and sat it in front of her. " I couldn't even respond to that!!!

I got Mary,…

On August 12 I went to the Texas road house locate at Erie, PA with a party of 10 guest. When my food arrive I tell them that was over cooked almost burn. He return the food back a tell me that he was going to order a new steak .

My order never was serve. At the end waitress came with the check and tell her that I never received my food. I really disappointed because the party was to celebrate my birthday.

Placed order at 8:50 through website. Told to pick up at 9:45. Parked and lady gave us the wrong order at 9:50. At 10:10 I went in and was told my $86 order was given to someone else. Was given half my order at 10:20.

I did not get any of my sides at all. My husband and daughter only received 1 side each. They gave me $25 credit for the long wait. But what about the food I paid for but never got??? Not happy at all.

Spent to much money for my order to be messed up not once but twice!!

Ordered online. Order was supposed to be ready at 8:30 pm. Manager had someone come tell me one of the runners gave someone else my food and they would have to re- make it.

Finally got my food and left at 9:15 !!!! Ordered house salad in addition to my entree. Ordered extra Bleu cheese crumbles, and they were left off.

We ordered ribs for 2 of the 4 dinners we had. One came out with sauce, the other completely dry. The runner dropped the food at the table and ran while parts of our order were missing. Asked waitress for bbq and waited over 15 minutes.

Rest of the table was completely done eating when the sauce finally came and the manager came over with a not my problem attitude. Claimed they had been out for over 30 minutes yet 1 was completely sauced. Sauce came ice cold to put on what should have been hot food but was completely cold by that point.

I ordered an Arnold Palmer and ask if there was free refills, the waitress said yes. Then I asked can I get tea by itself on the 2nd refill she said no. Then I told her I don't want to order drinks and she laughed at me in a smirky way.

I ordered sirloin steak and every bite had fat in it. This was the worst steak I ever had. The mushrooms tasted bad, over marinated and over cooked. The Cactus Blossom said it was onion rings, this was not onion rings at all. just pure fat.

The hamburgers didn't taste good. The value of paying $125 was not worth it based on service and quality of food.

I ordered an Arnold Palmer and wanted a refill. The menu says there is free refills. They didn't want to offer me a free refill of ice tea by itself. Then the waitress was very unprofessional. I'm not coming here again. I ordered a sirloin steak and every bite was fat. The worst steak I ever had. The mushrooms were over marinated. The cactus blossom was bad. The hamburgers tasted like McDonald's burgers

The ribs were good, the cheese fries were good, the chicken was good, the potatoes were good, the bread was good.

To pay $125 was not worth the value or service.

We were a party of 7 ladies celebrating the retirement of one of the ladies, two of us got there early to make sure we got a table then two more came so I asked the manager Breanna if we could set down because we wanted to order drinks she told me it was corporate policy that the whole party had to be there and

we could set at the bar and have drinks well I'm handicapped and I can't get on the bar stool and I told her that at that point she got an attitude with us. When everyone was there we told her we were all here and she said she was setting up our table I asked why our table wasn't ready she knew we were there but she didn't answer me.

The waitress came and asked us to follow her to our table. Well we were put in a tight corner in a booth that she said fit six people with a table at…

I find it unprofessional that the New Rowell New Mexico store would send my husband to a club and serve alcohol to him and other employees and then have them get into cars and drive, I also find it unprofessional that you would ask them to change out of their texas roadhouse uniforms before going to this club to eat Mexican food and offer free beers because they afraid of looking bad in uniform, I also think it's unprofessional to have hookers in their rooms and

I will be calling every single person I can to report this. This company is a homewrecker company and should be ashamed of this. I am literally getting a divorce over thos very instance. I will be seeing. I have pictures and video to prove you people sent a whole Roadhouse full of employees to a club to get free beers in their…