Texas Roadhouse

Ordered a hamburger yesterday med well and all goods, ordered mushrooms on the side. When my burger finally came (20+min) it was just the meat on a plate, No bun and well done almost crisp. One little plate of lettus onion and a piece of tomato.

After waiting on mywatress to try to get bread, (bun) my meal was cold. I was hungry and ate anyway, Manager only took off the cost of mushroom price. My whole meal sucked. 00 and it sucked. Place keeps getting worse.

There are no good experiances at that resturant in East Knoxville, TN 5 years ago it was good, but now???????????????? Not going back to that one anyway..

Second time in a row! My husband ordered prime rib med rare they brought him an end piece well done! My food got cold waiting for them to correct the issue. Last night he ordered a 20 ounce rib eye.

They brought a thin cut of meat that looked like a pancake maybe 8 ounces. Again My food got cold waiting. They forgot his potato. Waitress forgot our drinks and it took 35 min to get our salads. I had to beg my husband to try again because of our previous experience.

I guess Longhorn will be our new steakhouse.

Worst service every time we go, loud music you can’t even talk, and over priced food. It’s been 3 weeks now that I was told by Jake the manager he would refund me and I’m still waiting. Don’t waste your time Or money.

Last visit my husband ordered prime rib med rare they brought him an end piece well done. He said we would not go back because service was poor as well. Tonight we used gift cards given to us for Mothers day and Father's day.

He ordered a 20 ounce rib eye and was brought a cut of meat sliced thin on one side and looked like a roast on the other. They forgot his potato and we had already waited 30 min for a salad.

We had to remind our Waitress to get our beers and no plates were ever cleaned from our table. I loved your restaurant a time ago but will not be returning. I would not give you 1 star.

Few months ago we ordered a sangria margarita and it was pale, almost no sangria at all. One of the managers said that is how they always serve it which is not the truth (we have order the drink before).

Today 6/21, we ordered the same drink again and they told us they could not add more sangria, we talked to another manager again and she authorized adding more sangria. But the drink came below the full level (them making a statement).

We called the manager again and she was ok with this practice. She had an attitude as well. We are very sorry we even have to bring this to your attention but someone has to let you know… photos available upon request (the system didn’t allow me to upload because of the size)

Please put me back in your email system for veterans special offers! I accidentally unsubscribed and have not been able to get back in my email is leebleonard@gmail.com I served in the US Army 1972 - 1975 2nd armored division “Hell on Wheels “ Thank you Lee Leonard

We went to your Lakewood Ranch, FL location on 6/19/22 for Fathers Day. I used the online option to join the waitlist. I received my confirmation text at 4:36 that the wait time was 1 hour 50 minutes - 2 hours.

We checked in at 5:45. At 6:30 we went inside to see if we were close. At 6:45 (approximately) we were called in to be seated. There was 7 of us and we were sat at a 6 top. We were there long enough to get and finish a basket of rolls before we were told that we had to move and were sent back to the hostess stand to wait for a 7 top.

We were finally seated again, got our drinks and appetizers, and waited an hour for our entrees, minimum. One medium rare steak was burnt to a crisp, as was a cheeseburger, pork chops were too dry to swallow, the mashed potatoes were cold and one meal…

The salad was turning brown, the tomatoes were sour then we waited an hour for our food to be told that the kitchen lost our order. No apologies from the manager no real concerns from the manager. We would not have know if we did not ask as the waitress had disappeared for that hour.

When the food came it was not fixed properly- the sautéed onions and mushrooms were not done and the cheese was not melted or the correct cheese.

I contacted the Amarillo Tx location 45 mins prior to closing to order 2 dozen rolls and was told I could not order any rolls because they were running low it was 45 mins before closing not 20 not 10 almost a whole hour before closing I’ve worked in restaurants before and I feel this is unacceptable behavior especially as the restaurant is most famous for the rolls when asked if I could at least just get even half a dozen I was also met with a harsh no

My wife and I went there for Father’s Day dinner and while we was waiting for our daughter to show up we was put on hold for 35 to 45 minutes and once we were called to take our table the manager refused to sit us because my daughter wasn’t there at that moment and while trying to explain this policy to us which makes no sense to us she was very rude and

very disrespectful very trashy very ghetto to talk to a customer and the way she talk to my wifeAnd I was horrible that policy needs to be reviewed because it makes no sense my wife and I could’ve been sitting down ordering appetizers and drinks and so on but this place doesn’t care I’ll take my business elsewhere

We did a to-go order & items were missing. Had to drive all the way back to get it & was given attitude by rude staff. Spoke with a manager who helped us, but when we got home for the second time items still were not right & now cold. We are very dissapointed.

Hello I live in Longview Texas. I ordered to go as usual and went inside for pick up. Upon getting home the dinner rolls I ordered 6 extra on top of the 4 given for 2 meals =10 I had 6.

I called to speak to a manager I waited 12 minutes on hold 2 other people picked up to ask me who I was waiting for and I said a manager .

Finally "Kristi" came to the phone however I really do not think she was a manager with her behavior which in return provoked me. Kristi asked what I was holding for and I told her I had a complaint as her employees did not know how to count and I wss fed up with every time I order Roadhouse food I get home with something missing or wrong and

that I work hard for my money to in return buy dinner at Roadhouse along with a gracious tip and have my meal shorted. Kristi…

I would have given our experience at the Texas Roadhouse in Aberdeen NC 5 star food great, waiter AWSOME the only issue that myself and my guest had is that the music during the ‘45’ second dance was WAY to loud so loud you couldn’t even hear yourself think and my problem with that is my daughter (4) and my friends son (4) months whom both have sensitive ears being so young started crying, my daughters ears were hurting so

bad she cried and begged me to leave and when I asked a worker if they could please turn the music down she stated that “we can’t while they are dancing” i stated that the music is too loud and it’s ridiculous and she proceeded to tell me that it’s not the first time they’ve gotten that complaint.

So with that being said if this is not the first complaint then why has…

Was at dinner with my granddaughters and a large group of teenagers was sat behind us, they started to become obnoxious and scared my granddaughters , then they started laughing at them, they are 3. Told the manager , she said she talked to them but the are customers also.

I will not be be going back, very scary for my grandchildren . My money was apparently no good there

We arrived at your location at 3 we were seated at 315 when we arrived it was not busy after 15 minutes the waitress came and took out order after we placed our order we did not receive our food for over one hour which is really bad the waitress walked by our table twice and not one word was said 3 people in my party to long to wait for food and baked potota was rotten will not be back

M. my family and I were at the Texas Roadhouse in Manhattan Kansas. Unfortunately, during this time a tornado warning was issues for Manhattan Kansas, and it was in the immediate vicinity of this Texas Road house. Now I completely understand that this is a very stressful situation for anyone to encounter, and individuals handle stressful situations differently.

So when the manager at the time of the incident was a bit frazzled, I completely understood, and truly felt bad for him. He is what I cannot over look, and I am completely shocked at the incredible poor decision making on his part in regards to customer safety.

We were seated, and were enjoying or drinks and appetizer while we waited for our meal. Please keep in mind that we are not from Kansas, and were in town visiting our son…

Why do they have the building so cold? I just want to get my food & leave. My daughter & son who are younger than me felt the same. I understand employees are moving around but US as customers are not.

Lastly, if we are a party of 3 why can’t they seat us if we are just waiting for one person? , other restaurants we have been to have open seating if they are not busy. Can you please clarify or rectify this?

Food had to go 3 times all 3 for ice cold rice. Steak size kept changing and so did how well it was cooked. Management was very nice and gave us a coupon for next time. We came to use said coupon today and another same ordeal.

Waitress never filled out drinks once. This is at the Brooklyn branch in Cleveland ohio.

We are for the first time at our local Texas Roadhouse Cartersville ,Ga I ordered a filet with sweet potato and after arriving I encountered a piece of steak that could not be cut through. A woman came over to see how we were doing and I told her of my problem and her answer was at least the inside was okay and laughed. What a terrible first visit. Sorry.

Florence Lundee.

We had placed a Togo order online. We followed the protocols on what to remove or add on.

However, we didn’t get the regular or add one for the bake potato. When we called to ask for a refund, all they can say is we can add the refund for the add ons not the potato because you received it.

What they expect us to do? Eat a potato plain? It’s just going to get thrown out. They lost our business at this location.

I went to this Restaurant yesterday, 6/5/22 between 5-7pm, server was Natalie and Cashier was Jake.

The worst experience I have had at this restaurant. I was there 3 months ago with friends and service was par, this time totally horrible service. First they give us this new server named Natalie, her first week and she needed more training. Slow, Slow, slow and then I asked the server, "Are you short staff in kitchen? and she stated kind of, they had to make you salads over again, cuz they put the wrong meat on it!

we waited over 30 minutes, I would have left, but I had out of town guest, I was so embarrassed, had to wait that long. and then they gave us day old mixture for my drink bowl no alcohol, and I said change it, and she told me no charge and they charge me anyway for shot. and I…

James Bolton who is currently operating the Pasadena, Tx location has returned my phone call for a review that I posted online about my visit with Roadhouse yesterday. His demeanor was somewhat different. At first it was nice and kind, but after I was explaining what occurred his kindness went from kind to throwing accusations of me raising my voice which I didn’t!

I asked him to reread the email I sent he proceeded to tell me not to insult his intelligence! I’m so appalled by the lack of customer service you guys to operate the name brand! I’ve been going here since Cathy the previous owner who passed away with me and my dad!

I go here to reminisce the memories we shared dining at the bar during happy hour! One I will not be belittled by any owner telling me how I can and cannot spend…

My friends and I went in for lunch. The music was blaring so loudly we couldn’t converse over the racket. It was lunch. Not happy hour or later. We complained and asked them to turn it down but we were informed they couldn’t and it is all set up by corporate.

Now that is poor customer service. Although we enjoyed the food and the table service was good. We won’t be going back

Just had the worst experience ever at Texas Roadhouse and was called a liar by the manager working as the “kids” running the place told my grandmother who literally just got out of the hospital no to a chair and that we could go outside and sit after telling us to come in because our table was ready.

The manager said she believed her employees did not tell me that and offered us a chair and that we were welcome to leave … so 13 of us got up and walked out! I realize that companies are short staffed but I have never been called a liar at a restaurant in my life and I’m really disappointed that Texas Roadhouse is now being run my arrogant unprofessional employees!

I won’t be back anytime soon I promise that!

I order from our Texas Roadhouse quite often. The last 4 take out orders have been missing sauces, sides etc. You ask for x tra dressing as an option and never receive it. Missing dip for rattlesnake bites etc. Employees need to read entire order not just the summary!

I am a good tipper and Texas Roadhouse fan but becoming irritated with lack of good service! Thank you!

29 drove 30 minutes one way and parked in space 6 text the number and here and a young lady came out with what I thought was my order. Got home and I only had steaks, shrimp and bread. What can we do about this as this is the third time this has happened and the manager acts like it’s no big deal and offers no accommodations what so ever?

You have to wait forever for them to answer the phone just to order or make a complaint.

I went to the Texas roadhouse in Salisbury North Carolina on May 29 (30009) My experience from the time I walked in until the time I left was below satisfactory. The young lady that was greeting people at the door when I walked in to check in for call ahead seating just looked at me and didn’t speak.

I just stood there and looked at her and she didn’t say a word. She just looked at me until I finally said I’m here to check in. she finally asked my name but didn’t say anything else other than to go outside and wait.

We went out and waited for maybe 10 minutes. I went to check my place in line on yelp and it showed that O had no place in line. I went back inside to ask, a different young lady was working the check in.

I was told I should have gotten the text that our table was ready, but I…

My name is Lauretta and my girlfriend and I went for dinner at the Cranston location located in Rhode Island. Our waitress was extremely rude and disgusted at fact that we were a couple. The treatment we received was unnecessary and hateful. We will not return to the Cranston location.

Sincerely Lauretta

I submitted my experience about a week ago but to no avail. The grease on the fried pickles and catfish was enough to write my name on the sidewalk. It was quite the experience, and I did not bother to eat the bread, as it was hard as a rock. Some days you can go there and the food is good and other days it is just simply HORRIBLE!!!

I do not want a replacement or refund. I just want to bring this to your attention, as it was not worth the $14.99. Terrible experience!!!

Ordered online at Texas Roadhouse in Hunt Valley, MD. We waited 40 minutes beyond when the order was supposed to be ready only for them to tell us that they were out of one the dishes we ordered. That would have been fine if we were told at the beginning but now we were looking at another 40 min to get any food at all.

We asked for a refund for all of the food - they said we would be. I never have been refunded and can’t get any communication back. $50 down the drain.

i went to the teaxs road house in kingstion ny last night with kid and girlfried. we where seated in the worst spot in the hole place and it was way to cold in there in the first place shouldnt have to worry about bring a sweetshirt to go out to eat they put us near the front where you can hear the dishes banging around the hole time and

they gave us wet dirty plate with our bread and it just wenmt down hill from there. we love going to this place and was very upset on how the night was going so far. but thast not all our waitress ask what we wanted to drink my daughter order the lemonade i got a soda and my wife order a cocktail and they severd her every other time we go therer.

but this time they told her they couldnt sever her a drink because her id card wasnt updated and ask her if…

The food is amazing but get rid of the Crackhead waitress at the palmayra Kelly Matthew's she gonna eventually start stealing like crackhead do. Look at the track marks on arm so nasty keep that away from the kiddos

A few weeks ago I ordered a 6oz sirloin medium rare. I got it home and cut into it and saw it was well done. I called the store in kingsport Tennessee and let them know. The manager Dave said he'd send me a coupon in my emails for my next visit. I never got it.

Fast forward to today and I got another 6oz sirloin and the manager confirmed he had sent me the email with the coupon. I didn't have it so he said there was nothing he could do. I get home with this 6oz and it's the same thing we'll done. I am very disappointed.

I won't be back to a Texas roadhouse ever! I'm better off spending my money at the store and making it myself.

2 hr 10 minute duration. My husband's dinner finally arrived and was very good. My dinner arrived overcooked with burnt mushrooms. I sent it back for a remake. Server said manager would bring out the remake and he waited on a large group.

After 20 minutes, I went to the front and briefly talked to the service manager. She said she would find the manager we talked to previously and have her come to our table. When she finally showed up I asked her where my food was that I sent back.

She replied "the kitchen lost your ticket and I am so sorry". I asked for our check and said we would not wait any longer nor would we come there again. She took off my husband's meal and my soda and salad since I never rec'd my meal.

2 hours and 10 minutes to wait for a salad and soda is ludicrous to say the…

Hello, My Husband and I love your restaurant and order frequently. Today was not a good day for us. One of our orders was a full slab of ribs, and, when we got home, we discovered it was a half slab.

I called the restaurant and talked with a Manager. She looked up the item and she saw we were charged for a half slab. We went back to the restaurant to pick up and pay for the other half. When we got back home, there was no barbecue sauce on it, or none in our bag.

I understand things happen and the person obviously misunderstood. And, from viewing the receipts, there's no way to tell what we paid per item which appears to be a couple dollars more than what is advertised on your webpage. The problem we have is we had to make a trip BACK to the restaurant.

And, if you can see the history of…

The service was horrible,got order messed up, took them 3 times to get us sweet tea situation straight. It was grandson 13 birthday and he got so upset. The one on Oxford Alabama needs to close or get new management.

We had to sit at tow tables because we brought 11 people and that did not let us push the tables together and one table go there food before us but we where all together and the service was horrible the bill was $100 and it was not worth it at all.

Metro center Phx location is a horrible place. The management is rude and treats employees like dirt. The restaurant is filthy and the food is gross! I wouldn't recommend eating at this location!! I would give 0 stars if I could.

First of all, this restaurant is the restaurant that accompanied me in my five-year study abroad career, and I frequent it and like it very much. But something very unpleasant happened today. 1. My boyfriend ordered two glasses of wine.

He brought one first and said that he must drink the first glass before drinking the second one. I asked if we could have it together. He said no, and I asked why? He said it was Arizona law. I said can you show me?

He said yes of course very confidently. Then I waited not for state laws, but for managers. The manager said the exact same thing again and again, and didn't show me the relevant laws. I didn't talk to her any more, so I opened the web and searched about AZ's alcohol laws.

I put the Arizona law picture in the attachment, which turns out to be…

47 I tipped the waiter in cash which was $50 because I tip really good. 56. I was charged way more for my meal. I feel like I have been robbed. I am very angry that money was stolen from me.

Someone needs to make this right

5-10-22 code fxd013 Myself and 2 friends eating in bar area We had a lengthy wait and gobbled up the 3 rolls. Waitress came to the table took our drink order. I asked for more rolls. ”when I have time” We had no silverware no plates no way to put the butter on the rolls. No plates.

When she came with the rolls she slide them on the table and kept walking as she said is everything ok Our order was taken. She left quickly.

Finally when our salads were served is when we could get the silverware napkins plates. Our rolls were now cold My filet was ordered medium rare. It was grilled and served cold and was slightly pink. At my table every one had cold baked potatoes and fries.

Even my broccoli was cold After trying to get my waitress I gave up and got someone walking by. She graciously took…

I placed a curbside order at the Tupelo Mississippi Texas Roadhouse and I order 2 orders with the Fort Worth 14oz steaks well done. When I got home they were so raw on the inside until it almost made me sick.

My husband had to recook those in which he shouldn’t have after we paid almost $50 dollars for supper to keep from cooking but we still needed up cooking. I love Texas Roadhouse but when I ask for my food to be a certain that’s what I need to happen.

Also it took more time than I was told to pick up. It took so long for me to get my change back I just got out and went in to get it. My experience was terrible. I would rate my service a 0 if 0 was on the scale because that’s what it was.

93 and I got my order at 8:34pm.

You offer call ahead seating which is great because this way you can wait at home if the wait is 2 hrs. Especially with Covid, but no one will ever pick up the phone. When you finally do get there and are sitted, I ask the manager why no one is answering the phones she says there must be something wrong with them.

There has been something wrong with them for 2 months now. I think they are lazy and don't want to answer the phone. When you go in there are about 6 people around the front desk including the manager on their own personal phones!!!!

I am not the only one complaining about this! Longhorn has their waitlist online!!!!

m. I ate my lunch inside but I also had a carry out that was the pulled pork as I went to make a sandwich today with the pulled pork and as I started eating it I realized it had a bone in it I could had chip a tooth I called the restaurant the girl ask me do I want another pulled pork I said no she said they will send me some coupons so

she was going to give my information to the manager for her to do so I haven't got nothing yet

My fiance and I went into Texas Roadhouse - Chapel Hill Road, Douglasville GA on 4/24/2022. We chose to sit at the bar. There were only 3 people at the bar. It took bartender Taylor at least a good 5-7 mins before she ever ask what we wanted to drink.

It took a lot longer for us to order. By this point 2,other people had sat down at the bar. We actually had to ask her to take our order. We also ask for rolls. We never got the rolls or my salad until 50,minutes later. That’s correct 50 mins.

They brought the salad and did not bring dressing. They went to get the ranch dressing and then came back to say they were out . This was 1:45 on a Sunday afternoon. I told them to take the salad as I did not want it if they did not have dressing.

We chose to pay for his 2 beers and leave. Taylor was…

Was waiting in line for over an hour and called for reservations and was told they don't take reservations. While we were waiting to be seated there was about 4 more groups came in and chatted with the hostess and they went ahead and kept seating them.

When I asked about it was told they had reservations. Well they just told me they won't take reservations. So what is it yes or no. But anyway manager came out and was very rude and told me I need to go outside and wait even tho I have alot of health problems and can't be o in the sun.

But he was rude and told me I need to be quiet and go outside and wait and more ppl came in and got seated while I was talking to the rude manager. He was very rude and so was the hostess and servers.

Food was fair. Dirty plates left on table too long trying to get us to leave. One toilet and one urinal in mens restroom for restaurant that size should be public health violation. Restroom filthy and nasty. Never eating there again.

I was in your store on April 21st around 3 3:30 and I ordered a well-done roadkill meal and when I got to the meal I started eating it and then all of a sudden all inside was all think I was very upset because I like my meat well-done and I ordered it well done but yet the waiter who was brand-new really didn't know what to do so he left with the meat came back and said they were making me another one and

I said I didn't want another one because this one already made me feel like I was going to throw up so someone I obviously I think was a manager never introduced himself never apologised told me he told me it was medium rare and not pink I said well if that's the case I did order it well done you can ask the waiter so he's out when we can make you another one and

I said to him too I am…

order 9248689875992576 520 N155 omaha Let friends get free bread and butter. Waited forever at window put my sides order on top of my husbands chicken Demanded that they change it and the piece of chicken was so little it was an embarrassment.

That is why they did it to disguise the peace. No extra butter or sour cream for my potato and no butter for our rolls. Must of gave out butter to their friends. I told the manager that you never put sides in containers over the main meat and he just looked at me.

So tired of the carry out window freezing to death and so tired of never getting all of my food right. Really need to give us gift cards to make this right. 00 for two dinners and that was a tip too.

When you order two separate dinner's they need to be separate. Not put the other…

The worst operated website. Hard to get the right information and order online.

My fiance' and I went to the Texas Road House restaurant, in Sheboygan Wi. last week and arrive very shortly after their opening time. We were told there would be a wait up to 25 minutes before we could be seated. Wow!

We love this place and the food but this seems out of line to us and for friends we talked to about this. We went to the bar and talked to the Manager about what we thought was a very poor process for first on guests.

The manager was very nice.... She explained to us that they have issues with getting help at the right times.... a hiring issue. We are suspicious about the 25 minute wait time. They could have seated us, let us take a drink to our table and get on with it.

Do more to get good help. We tip generously. Ken Zimmerman and Vicki Filipiak Sheboygan, WI