Texas Roadhouse

I called the Bossier location on Wednesday 2/22 requesting seating for 15 people on Saturday at 7. I was told to come atleast 2 hours ahead of time to be put on the list which I did. Still had an hour wait after being on the list for 2 hours and wasn’t seated until 8.

The ziosk at the table was not functioning properly and we were told that 2 tickets weren’t paid even after showing our bank accounts where you could see the funds had been taken. The manager never apologized and told us we had to pay the ticket again and if it posts twice to come back Tuesday and it would be fixed.

Went this afternoon (Tuesday) and all he took was the info still no apology nor was the money given back. We had to move our seats to accommodate a wheelchair which is fine and the manager offered an appetizer…

On February 26/23 We had our reservation time given to another party as we sat and waited to be call. We waited from 5:30 which was reservation time and didn’t get seating until 6:43 on top of that from 6:43 .

We didn’t get our food until 8:45 some of the food orders were uncooked had to be sent back. It was My Sister Birthday and the waiting and the food service was Horrible. My Sister was Sad that she pick your restaurant.

Here Birthday joy was ruined by this experience. She still upset this morning about the service we received waiting to be seated and to eat and those Around us were served and seated before us. We left there in disbelief on how we were Treated!

I had a highly troubling experience that includes potential bodily harm and legal issues for Texas Roadhouse at the Aurora, CO location last week. I am requesting that the District Manager for this location contact me at their earliest convenience. This is a very serious matter that requires attention.

Thank you.

Lee 720-757-6322

My family and I go to the TR in Camden De. since it was built. Recently, about 7-8 months ago my wife and I visited and I ordered a Dewars and water from the bar. Moments later I was told they were out and had no more in stock. I got the female manager to come over and she said they would have an order for my scotch as soon as possible. I stopped by about 2 weeks later and no Dewars had been ordered.... we got up and left. I've called the business twice since that date and , as of yet, Dewars is NOT available.

The franchise is close, that's why we began going to it BUT I've traveled way longer distances to get the cocktail I want.

Apparently your company can afford to lose the $80 -$100 I usually spend there so I will either travel a few more miles or patronize Longhorn Steak House or…

I was hired at the Texas Roadhouse company restaurant in Springfield, Missouri. I worked one day and then I had several days off and then I went to work another day and I explained to the manager upon hire that I have an e-bike and

that is my transportation to and from work and then on days that it's raining I have to find a way to work or I have that day off. They knew about all this beforehand get because I ride an e-bike to work and I'm not able to get there on rainy days.

They terminated my employment because of this because of me being a disadvantaged minority they've taken advantage of me. I also explained to my manager that for some reason Google has security issues with the Texas Roadhouse apps and my phone keeps uninstalling them to protect my phone.

So I cannot check my…

I did a to go today Feb 24th at 320 pm I order two cat fish combos the fish was over cook fries was old and had salt on them we paid $43 for mess up ordet I'm very disappointed please call me 916_289_0419

We ordered online for our local restaurant here in Fort Myers , Florida. 30 min after ordering and 15 min till pickup time, we received a call informing us that the prime rib was not available but we were already charged.

We chose another meal that was less in price and not really what was wanted. Once we arrived at the restaurant 10 minutes early and waited for our order. It was 25 minutes past the the time we were given for pickup.

Meaning our time for pickup was 7:30 and we didn’t get our order until 7:55. Once we got the meals we went home and the order was incorrect. Croutons on the salad ( couldn’t eat because of gluten) ribs didn’t have sauce, and no butter for the baked potato.

In addition the ribs were dry and my card was already charged for the meals ( for the more expensive…

last night my family and i went to enjoy some food at the ralito location. we arrived around 9:30 and had a young child. they sat us in the bar area which i’m not sure why since we had a young child.

Service was ok until there was an out burst with a manager and a customer. it was a complete disaster the customer was threatening she’s going to light the place up. the manager allowed her employees to get involved and it’s was the most unprofessional scene i’ve ever seen.

i asked for our check and boxes since i have a young child i wanted to leave and take him home. a few servers came by and apologized but not once did the manager. when the whole scene was right in front of us.

the cops came and my partner said we’re safe let’s just finish our food. after that everyone was so wrapped up…

On January 7th my grandfather turned 76 years old and decided he wanted to celebrate his birthday at what once was his favorite restaurant. We received the absolute worst customer service from every manager on duty including the man who claimed to be the GM.

My sister who has breast cancer, found the strength to come out and celebrate, she was told that she could not sit on an empty bench that was connected to my grandparents table, because only 5 people were allowed to sit. This restaurant separated the entire family scattered us all around Texas Roadhouse and every table received Harsh treatment.

We were told that Texas Roadhouse does not offer big parties or parties larger than 8 people. I recently ran across a post, and although it was a different location, it is the same restaurant…

We were placed in a booth that was blowing our napkins off the table. Rear booth. We complained server knew about it and tried to find manager. Food came we ate with cool air constantly blowing on us. We were cold complained second time.

Finished our food then manager showed up. bwe r retired, eat there many times and were treated terrible for the first time in over 30 visits.

My family and I went to Texas Roadhouse on Route 60 in Huntington, WV, on my birthday, February 22nd. We had to wait an hour and a half for our food, then it was burnt when it came. The fries were too salty, the meat was all burned.

The waitress was very nice, though. It was my first time there. Not a good experience. They did give me a $30 gift card, but I felt so bad, that I gave it to my niece, who had recommended the restaurant.

She was surprised at what happened. I felt bad, because she felt bad. There was 8 of us. The chicken that my niece ordered was so tough that you couldn't get a fork through it. They did give my husband a discount, but I just wanted to let you know how disappointed we were.

Needless to say our evening out was disappointing. we were too upset to take pictures,…

I dined in after waiting 30 minutes for doors to open. I requested seating in the bar section due to fans where cool and aggravating my arthritis in the other areas. I informed Waitress of my didability, but shesaid there are no servers for that area.

) whom said the area is closed. I informed the person seated after my party is sitting in the area, but the manager stated, we cannot sit there. I called corporate office and they made a report. As I consumed my meal, additional parties were seated in the area I was denied seating.

A difference is my party of two is African American and the three parties of two that were seated are Caucasian.

I needed to cancel an online order that I sent to the wrong location(even though I know I chose Richmond, KY). Anyway, I tried for 14 minutes to get through to ANYONE! The MANAGER in Richmond also tried to get through with no luck.

I had to place another order at the Richmond location. I'm trying to get my money refunded from Lexington. I am now on hold for the manager AGAIN, and have been waiting 18 minutes.

p loved the ribeye dinner, but 2020 everytime I ordered Togo something is always missing whether it's the brown gravy sauce that comes on the beef tips, or simple things like butter and sour cream, or my steak is still pink and i have to cook it more at home which if i wanted to cook i wouldn't have ordered take out, I ordered today and

of course something simple things are missing and undercooked when I ask for something that's missing like onions that i type in the special instructions box, I get looked at with anointence like it's my fault I called to speak with a manager the young lady answers the phone like she's answering her personal phone instead saying the business name and mind it's not heavily busy my order was ready the fastest it's ever been, but while I'm on hold waiting…

On 2/21/23 I ordered at Chicken Critter Salad with ranch from Texas Roadhouse located in Hunt Valley MD. Immediately after consuming the salad I felt sick to my stomach which caused me to vomit uncontrollably. I have ordered from this particular location before and I have never experienced anything like that.

In being that , this was my first meal of the day I’m positive that the cause was from the salad.

Treats workers like shit. Customer service is not good. Needs to move the carpet near the door. Tripped and fell. Might sue.

Service was very slow. Couldn’t get the drink I ordered, blender was broken. Ordered a coke took over 20 minutes to get. Waiter kept saying he forgot. No one ever asked if we needed a refill or wanted more rolls.

My daughter got her salad with her meal instead of before it. Her steak was dry. I asked for grilled chicken salad with no onions, got onions. Not a very good lunch experience

Visited your establishment today with my 2 children and grandson. We ended up adding another guest after being seated which required for my party to move, which was fine. The waitress Skylar was very rude and unprofessional which I responded to as asking her to be nice after practically ordering us to " Grab your plates and follow me while grabbing the bread from the table and walking off ian a huff. " Rudely.

We left the dishes on the table, if course and are reseated, at which time we could no longer stomach the attitude and left. We walked right next door and ate at Chilli's. Service was great. Very disappointed today. My husband and I frequently eat there.

Not sure we will continue to do so. Macon, Georgia location.

We ate at Texas Roadhouse in Ashland I ordered 16 oz sirloin with onion and mushrooms with potatoes and brown gravy they brought me 2 pork chops and my wife ordered beef tips onions and mushrooms no gravy but came out with gravy and we never received our salads .

We were there almost 2 hrs without food . It was all funny to our waitress rude and unpolite to make us happy. And better yet when we first got there they were packed so they asked us if we would sit with the group behind us and was being prejudice and saod.

They didn't think we was a couple and when we told them we was the hostess Snickered. The cook brought the same plate out

Went to the Oviedo, Florida location last evening. There were going to be 5 of us. 3 of us planned on arriving 15- 20 minutes before the other couple to finalize details on an upcoming trip. We were going to order a couple appetizers and drinks.

We were told corporate policy states that unless everyone is there at the same time no one will be seated. We are in our mid seventies and had to stand 15 minutes. There were empty booths and no one waiting.

My back does not do well standing so I was not happy.

Also they lost out on the sale of the appetizers and drinks. Other smaller issues occurred like the wrong sides being served and checks not being accurate. Sue Hess. com.

…I HAVE NEVER SEEN SUCH FILTH at a ROADHOUSE RESTAURANT before…The ROLLS were sitting ON the table COLD before my guest of 25 people were even seated WITH THOSE NASTY DEPLORABLE FLOORS! Besides that, OTHER PEOPLE were parading up and down the aisle near our tables going to the BATHROOM!!

(before we were seated) We have no idea what others did to those ROLLS sitting on those tables BEFORE WE WERE SEATED!! I confirmed my Birthday Reservation at 11:00 AM ( as soon as they opened) as they requested 3 weeks ago, because it was FIRST COME, FIRST SERVED!!

I WILL NEVER EAT AT THE COVINGTON, Louisiana restaurant AGAIN!! …I would have GLADLY taken our money elsewhere!! SALTGRASS was near!!

Went with my family order a steak well done come to the table pink my server sent it back that took and recook my steak and gave the same one back to me so I paid for my food but did not eat will never order again

This company continually goes downhill they are consistently not punctual with their meals I've now been waiting in half hour for a salad to go which happens every time I'm disgusted with such what I felt was a promising company in our Lee Summit Missouri area

https://m.facebook.com/story.php?story_fbid=pfbid034RyRziPNt4D9ceNtvedsmXRrM6kqYyj1wK1ZNPkKzxu4p3JJniYrvmSbENBnXYDYl&id=100000013377884&mibextid=Nif5oz

So you're ok with a waitress cursing a customer and telling them to "kiss her ass" when said customer comments that tips are based on service, they are NOT A REQUIREMENT?! Real professional.

If this is the attitude of the staff. I will not be back.

I ordered on 2/19/23 Web order #51 Did not receive the Ribs for the 12oz. Ribeye & Ribs meal. The mushrooms and onions were black and mushy. Fries were cold and soggy, Vegetables were awful. Very substandard food quality and poorly prepared.

Amy, one of your wait staff was excellent and the To Go expediter gentelman was also excellent. So service was great, but food was terrible. 25 plus tips and didn't receive all of my items and what I did receive was not good. Thanks, Mike Sutton

We waited two hours even with a call in which is fine because I can understand being busy but we were served our salads and asked 3 different people for silverware and after 20 minutes of sitting there looking at our food we decided they did not want our business’s.

We started this process at 5:48 and at 8:45 we still never had any silverware for our food so we walked out. Very dissatisfied. We have been eating at Texas Roadhoise for many years and it has always been our favorite place to eat.

We have never had that kind of service. I understand being short handed and busy but you don’t serve food with nothing to eat it with and leave your customer sitting there to sit and stare at it. Very very disappointed!

ready stay in car. seen it said huh thats wierd and then handed me order. Then it was missing stuff. Food alos tasted awful over cooked. And just had awful tatse

On Sunday, February 19, 2023 I placed an order at 16915 San Pedro Avenue, Hollywood Park, TX 78232. Order # 16350697408397312. I received confirmation that my order would be ready at 6:11 PM. " I received a response, "Sorry, your order is not ready yet," etc.

I waited and tried texting again at 6:37 PM and got another reply that my order wasn't ready. I then attempted to call the restaurant 7 times, no answer. The restaurant was extremely packed, no parking; therefore, I parked far away on a side street and went up to the window and after waiting in line some time, went up to the window and

explained my order was supposed to be ready at 6:11 PM and I had not been contacted and the worker gets my food right off the counter and tells me they just brought it out and I asked her are you sure…

here we are again. About 1 week after the exact store (Westminster, MD) manager reached out to me personally, guaranteed this would never happen again, and giving me a free meal), we had our food come (carry out) with ZERO sides.

No salad, no mashed potatoes. I had everything to top my mashed potatoes. Unbelievable. This is basic counting, if you think about it.

We went to the restaurant in West Monroe,LA on February 14th and knew that it would probably be busy but our experience was not good. We ordered our food and waited for an hour before receiving our food, during that hour numerous people came in ordered, ate and left before we ever got our food.

We ask several times about our food and the waitress said I’m watching for it. My husband which never gets anxious finally did and went to ask the head person about our food and she said she would check but never came back to our table.

Once our food finally came out my order and my husbands was not right. I came home not eating when it was supposed to be a special night and the fact we drove an hour to specifically go there. I know everyone can have a bad night but I find this sad that we watched…

I want to complain about your policy of not seating people until the entire party has arrived. There were 4 in our party and 3 of us were there and the other was on their way. When you have paying customers and you have already been waiting to get a table we should be able to be seated regardless!!!!!!!

I don't know if I want to go back. If our entire family was coming we would have 9 different vehicles driving to your restaurant. Absolutely absurd policy that makes things VERY inconvenient for your paying customers!!!!!!!!

Was there at 5:15 February the 18th 2023 ordered a hamburger well done it was red with the hamburger fries steak fries they were cold ordered a porterhouse steak well done it was red toed the server he was trying to fix it already been there a long time the only thing that was right on the money was the appetizers ticket number 300-52 the server was fantastic

I picked up my meal from Longhorn about 430. I requested medium well and this is what I live too far away, so take it back. Thank God I only use a gift card that I received as a retirement gift.

The store was very busy and I felt like I was very patient but I just needed someone to see the pictures. This is definitely not a medium well steak. It is dry ass so chard in places no paint anywhere thank you for your time and reading this email

I spent $55 on 2 steak meals. It was my first time ordering there. I ordered my steaks medium and they were overly cooked. They were tough and burnt. My broccoli was not steamed well and I ordered a strawberry lemonade but got yellow colored water instead.

The meals were a disaster! I took them back and asked for a refund. The manager on duty said he didn't have the power to do that. I called the next morning and spoke to a manager and he said I'd get my refund in a week at most.

I checked my account and no refund has been issued yet. That all occurred on 2/7/23 & 2/8/23. I most definitely do not recommend the Tallahassee, FL. Location and I had heard such wonderful reviews about this restaurant which is why I tried it.

I'm going to stick to Longhorn and Outback if this is the service…

On Saturday, February 11, 2023, I placed an order for take out through the app. I ordered from your store in Lancaster, OH. I ordered 1 Andy’s steak meal, and 5 adult meals. I asked for A1 Steak Sauce, as I ordered 4 steaks.

I also asked for silverware when prompted on your app. I did NOT receive steak sauce or utensils. I also did not receive the kids meal drink that is offered on the app. I ordered 2 sides of loaded fries that were missing bacon and were cheese only.

Needless to say, I was highly annoyed. Today, February 16, 2023, I placed another order through your app. This time, we opted to go through your store in Newark, Ohio. I ordered 1 Andy’s steak meal and 3 adult meals.

Again, I requested steak sauce and did not receive it. Prompted by your app for silverware, I asked for it…

Planned a Valentine’s Day dinner with my husband on Valentine’s Day and did the call waiting waitlist. We live 45 minutes from the place. We were on waitlist for 3 hours, then got a text to come in to be seated and as we walked into this business the manager began yelling that they weren’t seating anymore people due to supposed “plumbing issues”.

Basically pushed people right out the doors that waited hours to be seated. I understand things happen but the way he went about it was extremely unprofessional. We were expecting a great experience but instead ended up being pushed out the doors.

We ended the night having to eat at a fast food chain which wasn’t very romantic.

Excellent service (would hire ANJAE away if I had a restaurant!), staff worked as a happy team BUT what turned me off was the manager walking by and sometimes stepping on paper and debris on floor without bending down to pick it up. Even seated a family that stepped over a piece of fallen food from previous customer.

Granted very busy night, but take care of the obvious!

Roadhouse Springfield, MA 12 Mall Street, 2/15/2023, 7:12 pmMID 9999 TID 999 SEQ 054528

Thank you

Kimberly Kukol was very rude and unprofessional. Everytime I come in to the pleasant hills pa location something is always wrong and she is the manager. she acts like we are dumb and we don’t know what we are talking about.

i don’t think she should be head of the service department at all . lacey was phenomenal

We always order prime rib dinners for Valentine’s Day and we take home . When we opened the meals the prime ribs were dry.. I called Kathleen manager roadhouse Menifee ca of Newport .. she said it’s hard to believe because all her prime ribs are right ..

we are Menifee residents and we eat there regularly and for her to say let me see what I can do and partially refund us is unacceptable.. we eat there regulars never had a problem.. my number is 951 318-5240 my name is Malissa Lopez

Store is in Elk Grove,California 95624, On Valentines Day the problem is I feel your staff wasn’t prepared to handle this type of crowd & there wasn’t a better system in place. As tradition we always go to your restaurant on all Holidays & regularly.

There is no problem getting service. I know things can come a bit overwhelming on these days but there was probably a lot of new customers/ & regulars (Roadies) that you lost. The hostess was turning people down about 3 hours before closing time.

What I saw there was a lot of disappointed people around us that was very upset & unhappy some didn’t have great choices of wordings. Anyways, we were still circling around witnessing this, trying to find parking which took us about 35 minutes to get available parking!

And when we did park &…

We were disappointed with the quality of our service. We went there for our anniversary dinner and the one who seated us was rude and acted like she hated being there. It was very disturbing to have someone like that greet and seat us.

our server kept forgetting to replenish our water we had to ask 3 times and the manager ended up having to get her and when we got our food she kept forgetting to bring the steak sauce for my wife, that she herself asked her if she wanted it . When she finally brought it she just bought her a little cupful.

She served the people at the table next to us while she was talking to them and the busboy while we were still waiting for our water. My son ordered buffalo chicken wings and they were so dinky like nuggets. Not wings at all.

We will not be going back…

I’m trying to get in contact with somebody about what happened at Texas roadhouse in Quincy Illinois Sunday, February 12 of 2023 every Sunday me and my family or me and my fiancé go to Texas roadhouse in Springfield Illinois but instead we went to Quincy and I would like to talk to somebody about my experience.

Usually I just let things slide. I work at a hospital. I know how crazy things can be, but this was very weird and not appropriate at all. I’ve tried to contact the Texas Roadhouse Quincy manager, but every time I call I cannot get in contact with the actual manager.

Me and my fiancé are waitresses name was Gretchen. She was not looking very healthy and the reason I say that is because of what I’m going to tell you in this conversation so we ordered an appetizer fried pickles and…

I joined the waitlist for the Texas Roadhouse in Mesquite TX at 5:26 pm and was given a wait time of approximately 90-100 minutes. I arrived at the restaurant at 6:32. I waited until about 7:10 pm to inquire about how much longer and was told the manager was working on clearing tables.

I waited about 10 more minutes and tried to ask the staff how much longer and was told their computers had crashed. I told the manager that it wasn't fair for all the customers who had joined the waitlist online to be waiting to be seated and everyone else that had put their name down on paper was being seated before us.

She stated that was not the case but I was not the only online waitlist customer waiting. There were several people who had joined the waitlist prior to 5 pm that were still waiting. After…

I placed an order online and called and spoke to someone and told them I would pay cash when I got to the restaurant. The girl stated that I could pay cash when I got to the restaurant.

However, when I got to the restaurant my order was not even prepared because they couldn't find it since I didn't pay with my card. I'm very disappointed because I waited 3 hours for my order because I placed my order at 6:30 pm and I got a picture saying it would be done by 8:45 pm.

I called back to speak with a manager but no manager never came to the phone to speak to me. I'm reporting this incident because this is very unprofessional treatment towards customers. I will not be patronizing Texas Roadhouse with my service if this is the way I'm going to be treated.

Planned a Valentine’s Day dinner with my husband on Valentine’s Day and did the call waiting waitlist. We live 45 minutes from the place. We were on waitlist for 3 hours, got a text to come in to be seated and as we walked in the manager began yelling that they weren’t seating anymore people due to “plumbing issues”.

Basically pushed people right out the doors. I understand things happen but the way he went about it was very unprofessional. We were expecting a great experience but instead ended up being pushed out the doors. We ended the night having to eat at a fast food chain which wasn’t very romantic.

Came for a nice Valentine’s dinner . We knew it is always busy so we decided to come when it opened at 3 . When we walked in there were about 4 different parties waiting to be seated. There were absolutely no one sitting at any tables .

When I got in line to give our name we were told there would be a 25 min wait!! Now why even open up if you don’t have the people to serve ? This is ridiculous to be sitting in your lobby while all the tables are empty .

Not a great start to our valentines meal. I hope the rest of it turns out better because we chose roadhouse over going to The Abby .

Small portion size, hard broccoli, pink in chicken

The host 14870 Manchester rd St. Louis mo walk walked all around to every table except mine greeted all tables ask how everything was going and brought out more bread never said anything to me and I believe its because I’m black everyone else in the area was white then when I wanted my drink yo go I was told I couldn’t but when I called while still there I was told yes I take my drink to go

My family and I were at the restaurant to have dinner and our server was Will. Will refuse to serve us we were African who stated he needed to see our ID. Dina who is the manager on shift too was so nasty, lack customer service and her approach in talking to customer was below bar.

My family felt so embarrassed because we were not treated nice despite paying for the service.

Staff like Dina and Will are bad representation of Texasroad house.

I would not give them any stars but I had too my experience was at the Turlock CA restaurant we have been to many dinners at Texas Roadhouse and never had any issues until on 2/10/23 We we’re literally thrown out not by the manager but the owner himself so unprofessional My problem was that we placed our order and in about 5 minutes the food server served our meal I asked her wait where’s are salad aren’t supposed to get that first well she got defensive and

told me not to yell at her which I did not yell at her the manager profusely apologized and told us the Salad person was late for work which I totally didn’t understand so I didn’t want my Neal the boxed it up they did not offer us anything to make the wrong right so all of a sudden a man comes to our table does not introduce himself…