Here is a specific explanation for you. We showed up with a party of nine, after calling ahead realizing how large of a party we had. Waited 20 minutes and left after not being seen by anyone. The bathroom that I used was disgusting.
Whoever is managing or working at the horseheads NY location needs to get their shit together because I will not eat there again. We chose to eat there because it’s never to busy. Now I see why. Good luck.
We were at Tgif last night in North Myrtle Beach. The watriess was slow, loud, and disrespectful. She came to our table with a message from her coworkers. She stated to my man that her coworkers said she needed a sugar daddy, just like I wasn't there.
We never got any refills. The host with red hair was the coworker that wanted a sugar daddy. They really ruined my evening and I will not stop here if nothing is done about it.
I ordered unlimited refill drinks at Bristol TGI Fridays. I had 2 cokes for myself and my friend then I decided to order a lemonade. No indication from the waitress that lemonade isn’t included if I started with a coke. The menu doesn’t state it, Paid for 2 drinks when I wanted refills
I then told the waitress it wasn’t clear and she dismissed it.
I went to TGIF fridays in green acres mall and waited about 20 minutes to be seated. The employees were rude and did not greet me. When seated we did not see a server even after another 20 minutes. I witnessed other parties get seated and served before I did.
I just stood up and left after. This is not how a customer should be treated at all. Not a great experience and a poor reflection on the company as well
00. 86 witch I allowed my card to be charged i put a 0 over the tip because I paid a tip in a different format of payment. 00 to my account witch put me behind in my financial status bad during this pandemic also I am a single mom of 3 sets of twins i can't belive these people would charge me up like this now no one wants to fess up to this because they know what they did wrong.
This was in North little Rock Arkansas in lakewood shoping center on Monday may. 23. 2022. I spoke with someone who said that the GM would call me and he never did also the receipts where paid for and signed at the correct amounts and they won't call me or give me my money back this has affected the hard earned money that supports my children in my house hold by me and
this has thrown of very important…
Came in half an hour and a 1/2 to eat was sat down after a 10 minute wait.. Ordered our drinks and our appetizer and our appetizer when she came back to the table we ordered our food still waited for drinks.
10 minutes later finally got a drink . Are appetizers came out and as soon as they came our food was out which was cold. Needless to say we were there over an hour and a 1/2 they never made the food hot again spent over a $100 on food that was not good your service absolutely stinks
We have a party of 8 at TGIF on Preston in Plano on Saturday night at 5 pm. One of us did not get her chips and talked to the young white manager privately. The manager came out and announced they will not serve this table tonight because one of us was using profanity to his employee. This was not true.
It was just an excuse not to serve us. We feel we were treated unfairly and rudely. Is it because most of us are Asian Americans. In my opinion, It is considered unjustified discrimination. We will never go back to TGIF.
We left and went to Olive Garden for a wonderful party and tipped 30%. It was a terrible experience at TGIF.
My husband and I went to your Fridays Manassas Virginia. I'll order the whiskey chicken sandwich the outside of the chicken was so hard I couldn't bite the sandwich. Service was great, but the manager did not fix the problem, handed me another menu asked if I wanted something else.
Not an acceptable way to handle that type of situation. Thank you.
i ordered the Wsky Sampler today Wed 3/2/22 using Uber Eats chk 9047. The food was absolute horrible. Everything was overly cooked.
Ordered and got an incomplete order with out my vegetable the food did ordered extra shrimp but still had no shrimp when l asked for my receipt it was a challenge to get it .
Ordered ribs they were too tough to eat so I sent them back and they gave me the same ribs still too tough to eat so I left them there soda was watered down
Unfortunately i have to give a star as there is no option for zero star!! 30!!!! FIRST MISTAKE!!!! Was assured table was ready. " 2 of the guests had arrived from Greece!! 09pm and were greeted by this twit kid who blabbed about not being able to fit the 11th person and waited at least 2/3 mins before making it clear to us that we had to leave as the kitchen closed over 10 mins ago due to a gas leak!!!!
WHERE WAS MY PHONE CALL TO LET US KNOW SO THAT WE DID NOT WASTE ALL OUR TIME AND MONEY ON 3 CABS THERE AND BACK!! absolutely disgusting. On top of that, people were still in there eating and drinking and inhaling carbon monoxide!!
WHY WAS IT NOT EMPTIED AND CLEARED OUT THEN??? there were all of us just standing there,, no alternative offered, no apology, no nothing!!! Never been so…
I yesterday at touchwood solihull. We arrived at 3pm. They took order quick drink came quick. Then after 45 mins our started did not arrive. I asked where it was . Everyone else around us who arrived after us were getting their meals and finishing them.
The manager came and said they were a chef down this morning but this is now afternoon. My grandson had a break down because his hot dog did not come with our starters as we requested. That then came after.
2 lots of fries were over cooked. I was not going to complain again. We were not impressed by this pint as it took 1 hour and 10 mind to receive our cold starters. We did not have dessert so after paying over £102 for 4 adults and 1 child we were not impressed at all.
I do not normally complain about anything but this was not the…
My wife and I had the misfortune of going to the TGI Fridays alongside the belt parkway in SHEEPSHEAD BAY BROOKLYN I don’t know the exact address There weren’t more than six people in the establishment more than adequate staff but we were ignored and finally upon placing an order of just potato skins it could’ve been 40 minutes before we got them so we finally left after leaving a generous tip because I’m a gentleman Also there’s a sign on the front door indicating we would have to show proof of vaccination which we were more than willing to do but
they told us don’t worry but behind us a group of elderly women came in and they put them through an interrogation until they found their vaccination cards someone from human resources needs to go check out what’s going on in this place it’s a…
I ordered delivery through your TGI Friday app third party you guys uses doordash I never received my delivery I contacted doordash and TGI Fridays several times I was promised by customer rep from TGI Fridays that I would get a refund my card was charged I did not receive any food and your staff is horrible and trying to solve my matter I've saved all the emails and all I'm asking for is my refund this occurred 12 days ago and I feel like you guys are robbing me stealing my money didn't service me nobody delivered anything to my door I am repeating that I want my refund it's only fair I did not receive anything and
I paid you guys for nothing I have several emails with customer relations several conversations recorded my bank was charged I never was refunded give me my money
I've ordered from TGI Friday's before without incident. On Saturday, August 7, 2021 I placed a delivery order. The order was a Family Combo.. Delivery was quick and timely but order was incomplete, incorrect and partially over cooked. With Covid-19 being an issue, is it worth returning the order to try to get corrected or take the financial lost.
How many delivery customers have taken that type of lost. How many customers stop using TGI FRIDAY'S services because of inferior service?????
Got seated at the bar and nobody was there. Waited 15 minutes and had three waitresses tell me that someone would be there shortly. There was maybe 15 people in the whole place and all of the workers were sitting at a table like nothing was going on.
TGIF In Orange ct made us wait 1 hour to be seated and half the restaurant was empty. Waited another hour for burnt cold disgusting looking food. Tried to charge us things we didn't receive. There was customers that actually went in the kitchen and got their own food cause they was tired of waiting Gives this company a bad name And this was my favorite place now it's the worst
Ordered a take out order, was charged for 2 appetizers and only received one and didnt notice until my husband got home with it because the server read it back correctly. Called to dispute the charge and was disconnected 3 times before a server finally said it was entered wrong in order and my charge was correct. Will NEVER give them business again.
They only had 2 server and there was a one and a half hour wait. The staff was very rude and unprofessional. We were told to go somewhere else by Mike. He said we are a francize so report us it doesn't matter.
Corporate can't do anything to us. They were a disgrace to the TGI Friday name.
My boyfriend and I were denied service because we were told our IDs were fake and didn’t match their DMV book but they did. We were basically called liars tonight and it was quite embarrassing
Last night (2/13/2020) my family and I were at the TGI Fridays on Mary Esther Cut off in Fort Walton Beach, FL. My coconut shrimp was burnt, and my 3 year old and 8 year old's burgers were burnt. " So, for one, the way she put it made it seem like an inconvenience.
After that conversation she NEVER came back to the table until she dropped off dessert. My husband asked her for water, but she ran from the table. We all wanted water, and never got that. When we were walking out my kids were saying they were so thirsty, and in the car the kids said they were hungry, because I was trying to figure out why they didn't eat their burgers, and tasted them myself.
They were burnt as well. The inside of the bun was black, and you could taste the char on the burger. I'm incredibly disappointed. My…
THEY ARE ADVERTISING FOR 2 FOR $20. ME & MY HUSBAND WENT TO EAT THERE YESTERDAY 1-16-2020 AND WAS TOLD THAT THEY DON'T HONOR THE 2 FOR $ 20 MEAL. F. IN LOUISVILLE, KY. WHY DO FALSE ADVERTISING ? I THINK IT WAS UNFIAR AND IT MIGHT BE BECAUSE WE WERE BLACK THAT WE WAS REFUSED.
WAHTEVER THE REASON, YOU SHOULDN'T ADVERTISE IT IF YOU'RE NOT GOING TO HONOR IT!!!!!!!!
Good evening. I was a customer in your restaurant two weeks In a row and I was trying to get my points. And the managers comes to table and tell me I have two accounts. I ask how is that possible.
So they gives me the 1 800 hundred to call. I've been calling for two week s havent gotten a return call yet. I call ed several time and going threw the proto call and no human yet has answer.
As a customer I'm disgusted and wont be coming back. Because I feel I should be able to talk to someone live. This is an outrage. Signed a mad customer You can call me anytime at 773 587 1777 name Demetrius Winfield
My colleague and I was set at a table that eventually allowed the sun to shine at our faces. I asked waitress for assistance to close curtains, which took about 20 minutes.
Meanwhile, we received our food, which was hard to enjoy because of the sun. I asked waitress was there a General Manager I could speak to, and she replied, "no". I asked why not? The waitress said that it was only a kitchen manager and she was too busy to come and speak with us. Very disappointing. k.
but the presentation was sad because the celery was uncut and brown, my colleagues Broccoli was under cooked. We still paid our $50 bill and tipped the waitress, but we were not happy at all that a manager didn't come to speak with us. 19, 2020 @ 3:45pm.
Be professional because you never know who you servicing. (My…
wait to hear from you David lockwood.
I have never had service this awful. we waited for 30 mins before our order was taken. The restaurant was not busy at all.. then we waiter over 30 mins to get our food. I ordered tostada nachos and when i was finally served the tostadas were burnt black to a crisp.
That is the worst service i have ever seen
order though grub hub on Sat 12/28, order was disappointing, potato skins was short order of 5 unlike picture on menu of 8. Order of chicken pasta was extremely small, whiskey hamburger was order medium but came undercooked. Completely disappointed and will no longer use this establishment!!
Hi. I brought a colleague of mine to TGI Fridays in West Orange, NJ for a dinner meeting and was terribly embarrassed when the restaurant was so dirty that they couldn’t find a clean table and the floor was sticky and disgusting and the restaurant just looked very dirty from top to bottom.
the manager just said , sorry, they were short staffed smh.
However, if the quality of the food and cleanliness of the food was reflected by what Was visible in the dining area I can only imagine what was behind closed doors in the kitchen and so because of that we were too disgusted to eat there after driving all the way there and had to choose an alternative restaurant at the last minute because it was unsanitary.
I’ve never seen the restaurant in that deplorable condition and I just felt like it…
I will never eat at your restaurant again. The new commercial that is running with two guys kissing is utterly disgusting. I can't believe "Thank God Its Friday " would promoted this type lifestyle. It is morally, ethically and socially wrong.
Waitress on Jefferson Rd. Complained that tip from elderly man was not good enough. Service was 12/12 at 7pm. Rude. Unprofessional. Will not return. Blondish waitress , restaurant was empty other then our party. Unacceptable behavior.
1 G331ef
I don't feel that it was necessary to show two queer guys kissing on a commercial viewed by all age groups in this country. We really don't need gay sexualities shoved down our throats especially in a commercial for food.
Enough is enough of this shit. Let's show a little bit of heterosexuality, huh? thanks.
I ordered chicken with shrimp w/noodles thru Grub Hub. As a Muslim I don't eat pork. When I got my food there was bacon in it, $24 wasted. Who puts bacon in fettuccine?
I bought a bag of your potatoe skins tonight at a local gas station I usually love them, but I'm very mad right now I opened the bag and got a handful out and found not one but several pubic hairs in it. I am so disgusted right now that I do believe I'm going to call a lawyer first thing Monday morning, who ever they belong to could have any kind of health or medical issue this is unacceptable and disgusting.
Someone needs to make this right, I am not an unreasonable woman, but someone needs to get a hold of me asap.
This is unprofessional for TGIF. Very disappointed in the dress here at Manhattan TGIF in New Orleans. It is not a strop club; shirt pulled over the shoulder and bra strap showing.
My steak was well done I order it med rare. It was the worst dinner I have ever had at a Fridays. I Love your food but not tonight. Deanne Boonstra . I was really sad.
I recently referred a friend to dine with Me at Fridays, on Nov. 15th. Service was ok until the END , when A manager came to close my check. 67 , the female manager split the bill (so i thought) . 00 a piece.
When brought to my servers knowledge he ignored my concerns nd served other guest. I had to physically get up and search for a manager. To find a another manager who attempted to fix the situation, yet. 23 difference). I am so upset how the situation was handle.
Not one courtesy card offered. No since of urgency. I am very upset nd will never ask a friend to join me there again.
Waitress took 15 minutes to come over. My burger was good but my son got plain salmon and mashed potatoes because of his health requirements. They brought both at the same time but... His looked like a kids portion. It was maybe 6 oz.
and 2 little scoops of mashed potatoes. while he nor I are big eaters, his was insulting. I asked for a manager and she said the fish comes precut. She tried to say they vary but when my son showed her the picture in the menu, it was like night and day.
She said she would bring over another piece and we said thanks. Now we chatted, watched some of a game on TV so we didn't eat fast. I was done and he got his extra piece over 20 to 25 minutes later.
While this is not the waitress's fault, either she or the manager should have checked on it. I have eaten…
Our food and service was excellent, No complaints.!!
Here is the problem- We visited your Auburn Hills Michigan facility on 11-9-19, after we sat down we realized that most people had there jackets on, it was freezing!! many people made comments to the servers but they could not do anything about it, i understand that this is a small problem but i thought i would pass it along.
Ate at #0660 McKinley mall location on Saturday 11/9. Worst experience ever and will NEVER return. Staff unfriendly and inefficient, food cold and dry, wait time way too long. Hostess just plain not nice, waitress clueless. you could tell our kids meals were under the warmer for a vey long time, dry and hard, fruit cup HOT.
Everything was awful but it would take too long to elaborate. With all the places to eat, we will go elsewhere to spend our hard earned money
Terrible service. Customers around us were getting up and leaving before their food ever got there. My husband ordered a chicken ranch sandwich it came to him cold terrible presentation and there was no ranch on the ranch chicken sandwich.
Manager never came around to ask everyone how they were doing. Unfortunately we still have a balance on our gift card which we will probably just throw in the garbage. Would not Recommend to my worst enemy. The restaurant was not even busy. All around terrible experience.
I travel 1-2 weeks a month. Fridays #0843 10/13/19 Bar staff is loud and obnoxious. Constanly yelling and singing for no apparent reason For some reason they must think they are entertaning, they're not. Most people are interested in apeaceful meal and maybe watch the tv in peace.
I dont normally (never) complain but they are way over the top rude and unprofessional.
Waited to be seated for 15 minutes with nobody else ahead of us waiting. The person who seated us wasn't even on the clock, her shift was over and she was waiting for her ride and saw we had been waiting for awhile.
All we ordered was burgers and it took 35 minutes. Waiterss never brought us silverware, I had to grab from another table. The burger we were served was burnt to a crisp, the waitress never came over to ask how everything was, I had to take the plate back towards the kitchen myself to get any type of service.
Waitress never refilled our drinks. We used to come to Tgi Fridays very often but this is the 3rd time we have had unacceptable service. It was ironic as we were waiting to be seated the couple behind us that came in asked if we have been waiting long and we said about…
We arrived at the restaurant and were seated promptly however, after 10 minutes waiting for server to come to table and had not yet, I went to host booth to ask about someone coming over. Was told someone would be right over.
After another, at least 5 mins, no one came. My husband and I got up and walked out. This is our second bad experience at the Princeton TGIF and we will never be returning. VERY disappointing as we used to like coming for a casual sat evening dinner.
Thank you for your time.
I bought shrims with fries it’s cold all the food they gave me slaw it’s smell like old I will never go back to it
The first thing I will comment on is that it was so cold in the restaurant that we were very uncomfortable. We asked the server to please turn down the air and she told us that the air was controlled by the casino.
I then asked if she could call the casino office and tell them. She said she would give the information to her manager and that many people had complained in the last couple of days but calling the casino office to ask would fall on deaf ears.
Then I asked her about the buy one and get one free meal and we were told to write down our code,,,,,,,what code? Next we ordered our meals. I ordered the tacos and they were about the worst things I had ever tasted.
My sister said I should send them back, but I didn't. Therefore, we paid for our meals and left. I can't remember a worst…
Called and place a to go order and I was told to pick it up in thirty minutes so I went and I was told they forgot to put the order in now it’s an hour past still waiting for my order while watching people who just come in to dine in eat and go home .
Both the two diet sodas we ordered tasted funny. k. but then the broccoli soup came with crunchy broccoli pieces. My wife opened her sealed saltine cracker and it was stale. Then our meals arrived and french fries were cold and shrimp was pretty bad.
My flat iron was good but should have had glaze sauce on the side. Lunch could have been better.
My husband and I visited the location in Lancaster PA last evening. The Barbecue Chicken salad was horrible - several ingredients were either missing or substituted with something similar. The french fries that were served had to be reordered as they were old and reheated, like when they come out of the refrigerator and then reheated the next day.
The server even agreed they looked old - they clearly should not even have come out of the kitchen. I have ordered the salad in the past and have especially looked forward to ordering it when visiting a TGIF, however after the one I was served last night, I don't think i would be inclined to do so in the future.
Additionally, the floor was extremely sticky especially going into the restroom area.
Overall it was a very unpleasant experience and…