Called and place a to go order and I was told to pick it up in thirty minutes so I went and I was told they forgot to put the order in now it’s an hour past still waiting for my order while watching people who just come in to dine in eat and go home .
Both the two diet sodas we ordered tasted funny. k. but then the broccoli soup came with crunchy broccoli pieces. My wife opened her sealed saltine cracker and it was stale. Then our meals arrived and french fries were cold and shrimp was pretty bad.
My flat iron was good but should have had glaze sauce on the side. Lunch could have been better.
My husband and I visited the location in Lancaster PA last evening. The Barbecue Chicken salad was horrible - several ingredients were either missing or substituted with something similar. The french fries that were served had to be reordered as they were old and reheated, like when they come out of the refrigerator and then reheated the next day.
The server even agreed they looked old - they clearly should not even have come out of the kitchen. I have ordered the salad in the past and have especially looked forward to ordering it when visiting a TGIF, however after the one I was served last night, I don't think i would be inclined to do so in the future.
Additionally, the floor was extremely sticky especially going into the restroom area.
Overall it was a very unpleasant experience and…
Have to say how disappointing it is that you guys keep changing the menu as much as you do and removing things from the menu! Most people are repeat customers because they come to a restaurant to get things they really like.
I can’t tell you how many people we have heard say that They have come to TGI Friday’s for the fabulous desserts. Tennessee Whiskey cake and Vanilla Bean cheesecake. Two of which are NO LONGER on the menu! Even the waiters/waitresses have no clue why they are GONE!
ADD them but don’t take off big sellers! Bring back the TENNESSEE WHISKEY CAKE and VANILLA BEAN CHEESECAKE! Oh and the club sandwich on the lunch menu would be great too!
Went to Fridays sun afternoon for dinner. Appetizer of potatoe skins was overcooked and not edible. We are there occasionally but not happy this time
Took family to dinner at Waterford chace center Orlando I had full rack ribs disgusting dry and too tough to eat also 2 fillet mignon dinners the steaks were dry tough with grizzle fat couldn’t chew them left very dissapointed what happened to T G I yoused to be a great place to eat quality changed I paid with my cc have proof
My family and I came to the restaurant around 7:00 we waited 15-20 mins to be greeted after we were sat the reasoning for that was “our server was new she didn’t know our table was in her section” even if she wasn’t aware 2 servers walked past us about 10 times to serve their tables so someone should have spoken to us and notified our server.
When she came over she was very sweet and attentive however she was not set up to be able to do her job I requested 3 beers she kept ringing them in and being told they were out instead of the bartender telling her they were out of ALL drafts they kept telling her each beer she was putting in was out I think the manager should have had a staff meeting to let the servers know what they have and
don’t before each shift to cut this confusion out l.…
I went to Fridays on July 13,2019 at 8 on,I have very bad customer service,the table was not clean I had to ask someone to clean the table ,not enough staff the food was a 20 minute wait it was ridiculous,I was over charged,the location was district heights md.
The service! I was waiting on my food in the back of restaurant where the kitchen is, while waiting I hear staff members talking about the type of person they like. The girl tells the guys, I know you don’t like Black girls you like the Spanish/ white type and you don’t like for them to be fat...
all of this is taking place while I’m waiting on my food, if I could hear it I know the other customers could. Then my food comes out burnt and no taste!
We traveled to the Camping world store and upon completion of our shopping we decided to eat at TGI Fridays that was near the store. There were four in our party. My meal was cold when it arrived and so I asked to have a hot meal, the others in our party also had food that was not hot or maybe even warm.
When I asked our waitress for a hot meal she immediately developed an attitude! Everybody else in our party complained but after her undesirable attitude nobody else sent their food back. I don't think it is too much to expect to have a hot meal when paying for it and I also do not believe our waitress is properly trained in customer service.
We were all very upset. Never even got an apology from the waitress or even the manager. Was very disappointed! The store number on the guest check…
I was at your Frederick, Maryland location ,Monday around 4:30 pm with my 25 year old granddaughter. As we both wanted to have a drink we ask the bartender the prices of the drinks. 00. So I ordered a drink as did my granddaughter plus appetizers.
After the drinks were served the bartender informed us that he was turning us over to someone else as his shift was over. After ordering dinner and more drinks I had to go looking for our server and ask for the bill. 00.
After a long song and dance story I was told the drink prices were reduced. 00 tab. After 12 minutes ( yes I looked at my watch) I was brought the change. 00 in change and said thank you, I pointed out that he gave me to much change.
No he didn’t realize that. What a totally unacceptable time with the service trying to track…
Terrible service,
I'm currently at fridays in Alexandria Virginia! I been here since 9pm and its 12:31 and I'm just getting my food this is ridiculous.... I'm very upset this is this worst customer service I ever experienced!
I was so disappointed with the service at the Lynchburg, VA Friday's. We arrived and were immediately seated. Waiter came and ask for our drink orders which we gave. I ordered unsweet ice tea with lemon and 1 draft Budweiser.
At least 15 minutes went by and no drinks. I had to ask another waiter to help us. He told us that Bud did not come in draft (which our waiter should have known).
Finally got our drinks minus the lemon which I had to ask for again. Waiter asked if we would like some chips and salsa and we accepted but we never got the them. We placed our order and I asked that the vegetables be put in a separate dish.
Order took forever and the vegetables were NOT on a separate dish. I will not return to that establishment. When I asked the waiter why we did not receive our drinks,…
We waited for 22 min for a outdoor table a couple were ahead of us for an in door seat when he was called he wanted an outdoor seat and they sat him I spoke up and said we were waiting for a outdoor table we should be offed first The girl at the scheduling was rude and said.
Ohhh your next I said no I’m not I’m leaving and both girls said ok. With an attitude. Very rude and so unprofessional.
Hello, on Friday June 7th I took my grandmother to lunch at the TGI FRIDAYS on Biscayne in North Miami along with my son. When I placed my order I specifically told our waitress that my grandmother is highly allergic to BLACK PEPPER and to make a note of it before submitting our order to the cook.
We both ordered the whiskey chicken breast entree. She had double fries and I had fries and loaded mash. When our food came 15-20 minutes later, it only had one chicken breast, rather than two and no loaded mash and to make matters worse THE FRIES HAD BLACK PEPPER and when I cut into my chicken, it was raw!!!!!
I was very upset because we waited all that time just to get the wrong order and raw chicken. I didnt know of the black pepper until after my grandmother ate a few fries and she told me…
97 i do not appreciate someone stealing from me. I'm not sure as to what type of business you are running, but for someone to do that was very concerning who knows how many times they have done that. He made me to think i was only charged for my drinks in order to get a bigger tip i believe.
I don't mind paying for my food, but don't trick me.
About 7 months ago my wife and I had a bad experience at the Gulfport, Ms. Fridays. Tonight we decided to give them another chance. We was seated quickly and waited almost 10 minutes when the server asked what we were drinking.
He got our drinks, took order and got food. that was the last time he came to our table until I was done eating then asked if I wanted more water. The whole time this was going on I never saw a member of management walking around.
I paid our bill and left without saying a word to anyone there because apparently they don't care! No need to respond because, We are done with this franchise!
We usually eat here a few times a month or more. The past 4 times we’ve been, something has gone wrong. A few weeks ago, the server came to the table very rude and short with us about everything. The second time, the food came out cold.
The third time, it took over an hour to get our food. Today we ordered online to keep any of this from happening. We ordered a little after 5 and the online said our food would be ready by 5:52.
We showed up after 6, but the food hadn’t even been started. It’s now 6:30, and still no food. What’s going on with this store?
Love your food eat there a lot. Lately the mash potatoes are chucky and hard. Last 3 months. Complained to the restaurant but nothing has changed. Simi valley.
On 5/12/19 I visited your establishment 3181 Harkness Ave Bklyn NY, first let me say that its severely unorganized and unprofessional. It was Mothers Day and I understand it was busy BUT poor service is NO EXCUSE and Bad Behavior on the part of the server now here is where I feel totally offended here our server was named Ruben he was black we were white from the minute he took our order he seemed annoyed now I dont know if he doesnt like white people thats his deal not mine but
I did take notice people of his own race he was falling over to serve them. We ordered appetizers and he never once asked what we would like to order from the menu as a main course! He brought us our beverages with one straw so now I had to get up and look around for straws not something a customer should be doing…
79 I realized that 1 of my order was missing it was phylly Burger , I went back inside and asked the server (Elissa ) and she told me that they don’t have it , I was so mad because I waited almost 30 minutes without my order completed , nobody informed me ahead of time , I could replaced my order in time .
Over all the service was very bad , unprofessional and inhuman. Thanks
Me and my wife went into the Robinson location from the second we walked in they gave us 0 service after sitting us. we ordered our food after the server not the waitress brought it to the table, we asked for sauces for our fries.
They never brought it to us, never once asked if we needed anything else, refills, desert, anything just put the bill on the table and said have a good day. We then asked for our sauces after sitting there for almost 15 mins without any of them coming over.
Instead of even apologizing to us she turned around went it got it placed it on the table and apologized to a different table about having to get us our sauces. Fries where cold, burgers where burnt felt very disrespected and unimportant.
Would of understood if they where busy there where maybe 6 people in…
my church members of about 15 ladies were visiting the location on Schillinger Blvd, Mobile, Al Our order was taken, it was 1 1/5 before anything came out. When it did,the food was COLD. The service was LOUSY!! I ordered steak and shrimp with broccoli with the whiskey sauce.
I didn't get my shrimp, the broccoli was brown, and noe butter, or sauce for the steak. NO one in my party got their order to their expectation. One lady ordered a burger, and the bun was like a brick and cold.
She sent it back and the same food came back. The server, went back several times and told of our complaints, when asked where was a manager she said that they were very busy. NEVER did a MANAGEMENT come over to talk to us. They were so rude. That was Christian people.
I have never been to a place where…
Times Square on 7th Avenue not ada complaint. The manager was rude and the elevator was not working. My grandson is in a wheelchair and can’t walk up stairs there was only a table in the bar and there was another couple with a person in a wheelchair.
The manager basically said to bad. And walk away
YOU NEED AN EXTERMINATOR IN THE STATEN ISLAND MALL RESTURANT THERE IS A BAD CASE OF ANTS CRAWLING ALL OVER YOUR BAR TABLES. YOU ALSO NEED TO RENOVATE THIS RESTURANT ITS FALLING APART INSIDE. YOUR WAITER ARE AWSOME BUT YOUR MANAGER NEEDS TO BE CHANGED. BAR RESCUSE 911. GET WITH THE PROGRAM.
LOSSING LOTS OF MONEY WAKE UP!!!!
YOU NEED AN EXTERMINATOR IN THE STATEN ISLAND MALL RESTURANT THERE IS A BAD CASE OF ANTS CRAWLING ALL OVER YOUR BAR TABLES. YOU ALSO NEED TO RENOVATE THIS RESTURANT ITS FALLING APART INSIDE. YOUR WAITER ARE AWSOME BUT YOUR MANAGER NEEDS TO BE CHANGED. BAR RESCUSE 911. GET WITH THE PROGRAM.
LOSSING LOTS OF MONEY WAKE UP!!!!
The service was very poor. Was informed there would be a wait of 45 mins. to a hour. Arrived at 4:00pm didn't get seated until 5:30 or after. Was informed that all of my party needed to be at the Stonecrest location in Stonecrest GA before we could be seated.
We waited another 30 mins. or longer after placing orders before food was served this was a large party of 15 with one being a child. I asked why wasn't there someone to assist the server with the taken of orders was informed short of help this is unacceptable.
The manager not once came to table to see if everything was okay or anything. The server didn't ask if anyone had a TGI Fridays reward card. The server didn't bring chips or salsa as we waited for the food.
Nor did server bring water for all parties only brought water to…
Went to the restaurant hoping to eat. Was sitting on the table for about 25 minutes never saw a waiter or waitress. Decided to speak to the manager but she didn’t seem to care asking me if I wanted to eat.
I felt like telling her that I needed a size 11 sneakers. Why you think I went to the restaurant.
6 customers in whole restaurant, waited 5 minutes to be seated, waited 20 minutes to get our drinks waitwd 12 minutes to speak to manager, horrible experience will not return
Today I had the worst restaurant experience with the bartender/ manager of TGI Fridays Cedar Crest Blvd Allentown Pa. I went to the bar at 1:30 for a quick lunch because I had an appointment at about 2:30. There was one other person at the bar who was checking out.
The bartender acknowledged me with a small miller light and a menu. She went into the back. Another man came in and sat across from me, and a couple came in and sat across from me also. The original man was waiting for a take out order.
She acknowledged both of the new people and again went to the back without returning to me for my order. Then after a little while she returned with the take out order. She turned toward me and did not make eye contact and again headed for the back.
I said excuse me, are you ignoring me? She…
The manager is sitting with his staff talking about gas stations sees that we needed some beverages and ignored the patron and then when i walked up and said can I get drinks he looked at me like I was wrong. The place was not busy at all in the afternoon plates never cleared from table either .
I. Y. a couple of weeks ago for his birthday. We have gone to this restaurant many times in the past and always enjoyed it! This time that we went was a major disappointment! The French Fries were cold and the boneless Chinese chicken was all dried-up and consisted of eight little pieces that were the size of a quarter! 20 per shot!
I almost had a coronary when I received the bill! I figured that the shots would be a little more-but come on you have got to be kidding me! They don't have a price list for for any of the liquor!
The servers were great as usual, but the quality of the food-and the prices of the shots just really disappointed my son and I! I felt really bad for my son- being his birthday and all . I. Fridays!
Last night we had your rib special. Everyone's ribs were dried out but mine were so bad you had to saw them apart. I and my family frequent your TGIF restaurant often but this was the worst meal ever. I even recommended the ribs because they were so delicious another two times. Sorry I recommended them. Very disappointed!!!!!!!! Dorothy Marchetto
First off this place is horrible never do they have clean utensils you wait for food 40 minutes to out and it’s cold and nasty or over cooked it under cooked plates they serve food on is nasty and filth on it black marks on the plates managers should step up there game a little more just horrible the one on gun hill road Bronx
Over the years, I have enjoyed many lunches and dinners at TGI Fridays. This afternoon, I stopped in the TGI Fridays in Merritt Island, Florida for lunch. After waiting, more time then I felt was necessary, I received my Cobb salad.
Under the salad Green's there were several lettuce leaves that were slimy. I called this to the attention of the manager and his response was, " I'll let them know". No apology, no nothing. I almost said to him the appropriate response would be I'm really very sorry, but i just let it go.
The more I thought about this the more bothered me, thus this email. Perhaps it would be beneficial for this young man to have some additional training.
On Sunday 2=17-19 My grandson, his wife and son as well as myself, went into the TGI Friday's on Marlborough Pike District Heights Maryland. Timely seated. Then after being seated, we had waited over 1 hour and half without anyone offering us any service.
I had a second service to be in by 4:30 so eventually I located a Manager whose name was Lyric. She came to the table took our drink order and sent someone else to take our food orders. Once the orders were taken it took another hour before the food was served to us .
By that time we had to rush to rush to second service so we requested carry out trays. In which they gave us with no bags or anything. I my grandson's wife's food was served incorrect. In other words it was wrong order but time was short and we did not have time to…
Horrible experience. The Mesquite location needs to be restaffed and start over. The wait time to get a drink and just a app in the bar area is ridiculous. Our waiter Kori is a joke. He kept forgetting our order.
He asked 3 times what we ordered after being missing for a total of 37 mins. The Manager in training he said could not do anything but apologize, which was just useless. Worst experience by far at any TGIF Ive ever been too ever.
Ray Blanchette, CEO TGI Friday 4201 Marsh Lane Carrollton, TX 75007
Re: Online Ordering
Dear Ray;
I hope this letter finds you well, I am writing as I purchased gift cards for my mom for Christmas and I was placing an order online, and yet it will not allow me use a gift card to place the order, it requires me to use a credit card? Now that seems really odd, and defeats purpose. I had bonus cards and it allowed me to use them on one purchase, and then when I did put in credit card information stated error and order did not go through, yet it did? I was on my phone placing the order again, so now I had double orders due to your website telling me order did not go through and then getting a confirmation that it did go through. I brought it up to the employee at the Washington Township and…
1/18/19 About 7 pm Store in Farmingville NY 11738
The Promotions didn't cater to customers requirement ( 2 2 2 =20) Example no low carbohydrate option like salad for appetizer, I am allergic to Chocolate , Manager on duty said she couldn't switch dessert for plain cheesecake or other non chocolate dessert . I feel ripped off .
Mr. Frank Rubinger Frank.Rubinger@yahoo.com 1998 Route 112 Apt 43B Coram, NY 11727 631 320 1603
This is my second time filing a complaint about the same incident. I was told that I would receive a gift card for my bad experience and service at the location in Novi, MI. It is now several months later and I still have not received anything. I called and talked to a Manger at the location, I was apologized to and told that I would receive a gift card but I still have not received anything.
Gwen
I am not sure when my parents and I had dinner at the Flemington Fridays Restaurant, but I remember Tom was our waiter. I didn't like seeing in person Tom and his female coworker said "derogatory" things about a female customer like me because that is not nice, that is not true things about me what came out of their big mouth and they were being very very unprofessional.
I am surprised the supervisor didn't call them out on that.
Also, I did not like Tom the waiter kept looking at me and I did not like that. The ugly look on his face at me looked like a stalker and a human killer waiting to murder someone which is horrible.
I ordered dinner 12/4/18 my order was Sliders and brownie desert. they were thick and hard. I am very upset..
Dear TGIF,
First of all, I am a huge fan of TGI Fridays. I try and patronize one of your restaurants whenever I travel to a location that you are in. Recently I have been craving TGI Fridays. I convinced a good friend of mine to join me in Metairie, LA for dinner. We live in Baton Rouge, and your location in Metairie is approx. an hour and 1/2 from my home. We arrived right around 6pm. We sat at a table in the bar area. The table still had the previous patrons signed receipt on the table and 2 empty glasses. We decided to sit there anyway, thinking someone would come clean it promptly. It was a table with a great view of the TV (I promised my friend if he joined me, he would still be able to catch the game. Sunday Night Football) Well, 25 minutes passed and no one EVER came to greet us,…
11/20/18 arrived at Rockford, Il location @ approximately 5:00p . place was not busy at all. Server was very pleasant. i ordered a cheese burger cooked MEDIUM with fries, husband ordered salmon. Took 35 minutes for the food to arrive at the table. the burger was RARE.
The entire meal, burger, fries,and salmon was cold.. This time however was a TOTAL let down and very disappointing. Don't think we will be back any time soon
My best friend and I decided to have a girls trip for birthday this past weekend after driving from Tuscaloosa Al to Memphis we decided to visit TGI Friday’s because we don’t have one in our home town the service we received was AWFUL from start to finish.... we decided to sit at the bar...
when we sat down the waitress never spoke even after we spoke to her.. she fixed our drinks took our order never came back to ask if we wanted another drink... our food came out it was horrible I had the sizzling chicken plate the plate was not sizzling the chicken looked like rubber...
3 other customers asked us about the services we we getting and stated that they had received the same treatment when the manager came out she was very nasty with everybody stating that the sizzling chicken plate…
Hello. I have been a long time and faithful customer but the last two times that I have called for a take out order, I has taken an extremely long time for them to answer the phone and take my order.
The store in question is 7023 W Broad St. Richmond Va. Called the business from work around 7:30 pm EST on a Thursday to put in a takeout using my Rewards Points. The young lady that answered said she had to transfer me to the to-go person.
So I listened to music for about 10 minutes before another young lady answered. I told her i wanted to place a takeout order and she told me the same thing as the first young lady. Once again I'm listening to music and after about another 10 minutes and no one picked up, I just hung up and called another restaurant for takeout.
This is the second time in…
I visited Friday’s at 7655 Arundel Mills Blvd Hanover Maryland. We received the worst service ever. The waiter Joe V wasn’t professional at all. At one point we thought he had a few drinks himself. I showed him my member number and he told me to write it on the bill when I get it.
I’m use to the waiter doing that themselves. When we asked for our checks he came and just dropped the billfold on the table with our checks in them. And said here you go and walked away. I couldn’t believe he just did that.
So I had to sort through the tickets and hand everyone the correct bill. So he return and I told him I had to do his job in making sure everyone had their correct bill. He replied well I did bring it to the table and laughed.
When he returned with our change he didn’t give me all my change…
m. We ordered a drink and an appetizer. We did at that time put in our order for dinner. I specifically told our server, that even though we were placing our dinner order I did not want to be rushed.
I wanted to relax before our dinner came. She gave me a look, like she did not understand, I said I want to relax and eat slowly. She bought our drinks about 5 minutes later. When she finally brought our appetizer, she never asked if we wanted more drinks.
but she did not ask. My friend asked another server for his drink, and he brought it immediately. Well about half way through our appetizer here comes dinner, my friend said we are not finished with our appetizer. She the said what do you want me to do with your dinners.
My friend said to her we told you not to rush . Her answer to that…
Tonight's dining experience at TGIF at Town Center, Dearborn was my worst dinner experience EVER! We were a party of 11. Orders we mostly wrong. Our drink orders were late and found out the bar never received them! Two orders were never delivered so we cancelled!
Bills were all wrong and had to be corrected more than once. Overall just awful!!!