Ticketmaster

Customer service is a joke. All you get are canned responses but no help. They can sure take your money in a minute but when you sell tickets thru them you never get your money just a run around

I wanted to purchase Imagine Dragons Premium Merchandise Bundle for my daughters 13 birthday and it states on the ticket master website that it includes

Imagine Dragons Premium Merchandise Bundle*** Package Includes: -One (1) premium reserved seat in the first (20) rows -Limited-Edition Mercury-Tour specific poster -Exclusive merchandise gift -Early entry into the venue -Dedicated on-site VIP host -First access to the custom Imagine Dragons Augmented-Reality Photo Experience, with commemorative postcard take-away & ability for immediate social sharing* *Augmented Reality Photo Experience accessed only through dedicated VIP check-in entrance at the venue ---Note from the band: A portion of all VIP package proceeds go directly to support the Tyler Robinson Foundation. For more info, please…

I can't get the tickets I paid for because I don't have a ticketmaster account???? I don't want a ticketmaster account. I didn't know about this until I paid for the tickets. I paid for something I didn't receive. They won't let me have an account because something is wrong with my browser or something.

Why can't they just send the tickets I paid for???

I purchased tickets for Korn Concert on 3/15/22. I ended up breaking my hand and wasn’t able to attend. So, I put the tickets up to sell and they were purchased on Ticketmaster (at least someone else enjoyed the event).

I still have not gotten my money. Its one excuse after another I bet I sent over 100 emails because you can’t reach anyone by phone.

Finally Friday I reached two people by phone-the first was pretty useless. They second opened a claim or case so it would be resolved. I talked to my banks neither of them declined funds as Ticketmaster said they did. They owe me back around $429!

This is ridiculous-I will never buy from them again. They had no problem taking money right away to be paid, but they sure have an issue sending your money back. I put credit cards on my account…

Ordered tickets - 2 separate orders - one order was a mistake - the other order was for NYE and the concert was rescheduled to a date we couldn’t make. Months and months and months of contacting Ticketmaster was the worst experience ever.

In the end, I was told a few days before the event, that I couldn’t get refunds because my email address was wrong. What? I have return emails from agents acknowledging my requests for refunds and so??? Poor excuse, poorly handled, and I will never use Ticketmaster again. What a sham!

Order Number: 25-59198/SCS I purchased Chicago tickets to the Saenger on Saturday March 12, 2022 for my parents for Christmas. I called the ticketmaster phone number every day for a week and was never able to reach anyone. I sent half a dozen emails requesting help and I received vague answers and never received help.

I was unable to print my tickets nor was I able to transfer my tickets to my parents. I was specific in my request but I was never helped. I live an hour away from my parents and was unable to help them in person.

Finally, I figured out on own with zero assistance from ticketmaster that I had my mom log into the ticketmaster app on her phone and use my login credentials. She saved the tickets to her apple wallet. This process should not have been that hard!

I am extremely…

Tried twice to purchase tickets. Get the same error code U533. No explanation of codes. All info correct. Miserable experience. I’d give zero stars if possible. Using another source in future.

I purchased tickets to Toto over a month ago through Ticketmaster. The concert was canceled at the beginning of March 2022 due to Toto currently being on tour with Journey. I contacted Ticketmaster and they stated that the concert is still happening on their end and the only way I would get refunded was if the concert was canceled.

I received multiple emails from the Carnegie Library Music Hall where they were performing, stating that the concert was in fact canceled but Ticketmaster still will not refund my money. It is public knowledge that Toto will be in Saint Paul, MN today and not in Pittsburgh.

I even sent the email that I received from the venue and they still will not acknowledge that this concert has been canceled, they just keep sending me the same email that everything "looks…

No way to contact a live operator. I've sold tix and am waiting for payment.I keep getting e-mails telling me that they are unable to pay me untill I update my bank account info which I have done several times. For the amount of $$$ they make from the tix fees you would think that they would have live customer service availible .

I purchased tickets through ticketmaster for a show then found out it was not going to be the real performer but an actor/character which was not clearly divulged. The show rep stated that they would provide a refund but I would need to go through ticketmaster.

I provided this information to them but they stated they would not provide a refund. I want my money back for this scam of a show!

I purchased 3 tickets from tickets master! We were to see Tim McGraw at the rodeo in San Antonio Tx. We got there about 1230 only to sit in traffic until about 330 which meant we were never able to get into the concert at all.

I not only called and emailed so many times to ticket master for someone to help me either switch my time to the later concert or just credit my account. I was able to get ahold of one person on that following Monday which said wow I didn’t think it would be that packed I said yes it was bad!

I took pictures of us in traffic so I would have proof us not being able to get in. 00 dollars which was my mothers birthday gift! The woman state she would put my claim in for me to get a refund!

I waited about a week to only be told my tickets has showed scanned! I would…

I purchased UCLA basketball tickets from Ticketmaster on 2/4/2022 for a game on 2/19/22. On February 14th I received an email stating that my tickets were ready and that I would receive an email from "the original ticket provider". I emailed Fan Support immediately letting them know I had not received my tickets and asked who the original ticket provider was.

The responses from Fan Support were worthless and came 4-5 days later. ). They are now refusing my refund with the following reason: Ticketmaster is not the primary ticket seller for the event you have purchased. Because your tickets were purchased from another fan, unless the event cancels, we are unable to refund…

When my concert got canceled we were given an option between refund or credit I chose credit but after such a long wait for the border to reopen and not wanting to half to pay for Covid test both ways it became a costly option and I have asked for a refund but have been ignored each time. It’s Almost of money to lose out on

I used a $200 Ticketmaster Ticket Cash Code to purchase tickets on 12/30/20 ticket#20-20852/CH5. On 3/26/21, I received an e-mail from Ticketmaster that the event was reschuled for 3/20/22. Last week I realized that I am unable to attend Evita on that date.

I attempted to contact Ticketmaster customer service by phone, but it is impossible to get through to a live person, so I sent a mail on 2/15/22 with the subject line being Re: Request to Exchange My Tickets. I did respond stating I was not clear on the instructions and requested a call for clarification, but never received a response.

Therefore, I went ahead, followed instructions and purchased new tickets assuming it would be a wash with no additional charges since the venue, time of day and cost for tickets were identical. I…

My self and my wife were booked into see Moulin Rouge in Melbourne on her birthday on the 07 January 2022. As it was stood down because of the Covid, I had received an email regarding I would get a return of the cost.

As yet from that email, I have not received any further information. Could you pleas e advise me of this information as to receive the return of the cost.

Sold my tickets through Ticketmaster. I have sent over 12 emails to them. I get nothing but automated responses. There is no help with TicketMaster. I cannot believe it is this hard to deal with a company this big. Bottom line, I never got paid for the tickets I sold.

I also purchased WWE tickets over a year ago and they were front row tickets. Never got reimbursed for the tickets due to COVID.

My mother bought tickets to harry styles concert at sse hydro Scotland as a present for my daughter my mother has sadly passed away to add to my grief ticketmaster say they have refunded the value of the tickets to my dead mothers account I have emailed ticketmaster about this as I have also spoken to my mother's bank and they have advised me that no refund could possibly be refunded to her account as it has been closed for several months now .

I have emailed ticketmaster to advise that I have been in contact with the bank and I still get nowhere just the same automated email to advise they have already refunded the money which as explained earlier is impossible as the lady is dead this is most upsetting please advise on what I can do thanks in advance . Tracy Robertson

Zero support and you cannot talk to a human person!! Can’t view tickets and can’t get support to help. Mobile app doesn’t work, when you hit sign in button it doesn’t give you a field to enter your sign in information it tells you “Data couldn’t be read because it is missing“. It’s missing because there’s no way to enter!!!!!!!!

How can a company this big not have any phone support!! It’s ridiculous and I will never use their services again!!

5 minutes and when I tried to check out they said: "Unfortunately, we were unable to complete the request on this device. " Why is Ticketmaster preventing people--not just me--from purchasing tickets. It is interesting that today those same tickets in complete rows are offered up for RESALE at extremely inflated (price gouging) prices.

This should be illegal and something should be done to the company for violating anti-trust laws (monopoly). Why is this company allowing people to purchase tickets and immediately turn around and sell them for VERY INFLATED prices. This should not be allowed until at least a couple days before the event and unforeseen circumstances have caused the people not to be able to attend.

This is NOT A JOB!!!

I need help with my tickets and there is no way for me to get hold of anyone at Ticketmaster - the 1-800 number gives a voice mail to the online customer support which will not allow me to send an email of link to a chat.

I find it to be bad business practice for TICKETMASTER to not refund concert tickets when COVID-19 is still running wild! My daughter and two other people purchased tickets and one of the people going to the concert contracted COVID-19.

It was too late to try to sell the tickets! THIS is bad business and WE will NEVER again purchase anything through ticketmaster again!!! 75 wasted! NEVER again!

I am getting no where with customer service, I believe it’s automated and they do not give any relevant updates to my inquiry. I was told my show was cancelled yhave received no refund after almost 45 days. I have emails and screenshots that it was cancelled. Almost $600 in tickets! Please help.

This is the suckiest thieving bastards ever. Bought tickets to Squeeze, Covid hit show was cancelled. Get an email that they were issuing a refund, TO THE CARD USED FOR THE PURCHASE. Which of course I don't have anymore. Now all of a sudden I can't find the confirmation for the original purchase, mysteriously disappeared.

Like my money just disappeared. Can't get an actual live human being to help me with this, so don't know where my money is. Oh yeah the owner of ticketmaster snorted that $100 bucks off a hookers ass a long time ago. Bastards

I filed for a refund through the Ticketmaster website and they approved it. Later I saw that they only refunded me about $6 for some random taxes. I have contacted them multiple times about an event refund and received no response.

Their phone number doesn't work, they don't have a working email, and I have been unable to get in contact with a real person. I have tried messaging them through Facebook and Twitter and they still do not respond. This is unacceptable and they owe me hundreds of dollars.

Dear Management,

I had bought tickets for a RAMS game for Sunday, December 19, 2021 and it was rescheduled due to Covid. It was rescheduled for Tuesday, December 21. I spent $220 total for 2 tickets. I couldn't attend the Tuesday game due to work and as a result, I was not refunded the money. Customer service said they don't refund money and I tried selling but no luck. My complaint is that I should have recieved my money back or been able to use towards another game. The venue was rescheduled out of my control and as good practices for a company like ticketmaster, they should refund money due to a hardship. Has good ethics, a company should refund money instead of just trying to sell tickets. I am now out of over $200 dollars. I am hoping I don't have to use ticketmaster for any other…

There app has not worked for months plenty of reviews that it doesn't work but no response

Bought tickets for Trans-Siberian Orchestra (TSO) on Dec. 4th. Was told the DAY BEFORE the event that you must either be fully vaccinated or have a negative test result (in the prior 72hrs) in order to get in. My husband and I are not vaccinated, were unable to get tested in time, and refused to may the $100 to test on site.

We listed our tickets on Ticketmaster (WAY discounted) and never sold them. Have requested a full refund on 3 different occasions and have been denied. There's no way to get ahold of them but through email/online portal. I buy most all of my concert tickets through Ticketmaster but moving forward, I will never use them again.

I can't believe the complete and udder disrespect and lack of disclosure for the restrictions. This happened in CA.

My event was postponed and they offered a refund. I requested the refund and they approved it. every time I tried to contact them they told me the same thing in an email that the refund will be refunded to the same card that I bought the tickets on if I don't have that card they would reach out to me to get a new card.

They never reached out to me and I no longer have that card. I have not been able to get InTouch with a live personI just wonder how much of there revenue is generated by not proccing refunds.

I bought tickets for a broadway play in NYC and I was not notified that I needed both doses of the vaccine. NYC mandate only requires one dose of the vaccine. The event holder provides refunds if you cancel within 48 hours before the event, and a ticketmaster representative told me that they would go by the rules of the event holder.

Which was not the case. I cancelled the tickets and requested a refund and they refuse to give my money back. There was no place telling me that I needed to be FULLY vaccinated before I bought the tickets!

On 9/27/2021 I bought tickets for Eva Ayllon for West Palm Beach (about 100 miles away), however, Ticketmaster confirmed the tickets for a location in New York which is 1,200 miles away. The ONLY possibility to get in touch with them was an email address I found.

So within 10 minutes of ordering, I responded by email. The next day, I received an email back that said they take care of it. Then another day later, they said that they are Ticketmaster Australia. In a chat with them, I asked them for help.

They could not see an option for me to get in touch with them, so they responded that they will contact them and take care of it. When Ticketmaster USA drew more than $300 from my account, I contacted my Credit Card provider who said that they opened a case.

Now, about 3 months later, the…

Bought two tickets for my wife to watch Wicked as she was visiting New York as a Christmas gift. Day before we she was due to fly myself plus my daughter caught covid so she didn’t want to fly in case she had a positive test whilst out their.

Spoke to TicketMaster numerous times about either refunding or exchanging the tickets. They told me if I could find exact tickets for a later date they would then refund the cost. I managed to find the same day (Saturday 2pm), same row, same seat, same cost $155, so I bought them.

Then sent Ticket Master a confirmation the next day and they still told me that the tickets were of a lesser equivalent and it was also now less then 24 hours before the original show. I’ve sent them proofs more then once of the cost of the original tickets and the new…

As a long time customer who has spent tens of thousands of dollars going to shows and taking my kids to shows- this week has really been the worst TM experience ever (and I have had a few). Both my daughter and I were invited to join Adele presale verified fan and she was invited to join the Adele and Olivia Rodrigo presale.

Now I understand that this is no guarantee to get seats- but I thought humans (and not just reseller bots) at least had a chance- I see now this is no longer true. Did everything for the Adele presale 2/4 (she stayed home from school since it was her account)- and you moved then cancelled the presale till the next day.

Manage to fingle retrying the next day while teaching my High School Psychology class- did everything right- in the waiting room- queue etc. "- about…

I sold my NFL tickets to the Buccaneers Vs New Orleans Saint through Ticketmaster. So far, I have not received payment after 8 days. It looks like i put in the wrong routing number for payment when I set up my account.

I cannot find where I can change to the correct routing number nor can I get a hold of anyone at your company to make the change. My sale number is K23740113. Thank you

How is it that you can charge someone $400 for 2 handicapped accessible tickets to see Morgan wallet then upon arriving at the doors you people don’t wanna give us our seats, then wanted to put the one in the wheel chair right by herself and the other adult not even in seeing distance of one another and only when you people are bluntly told that u either give us the seats we paid for or I will bring a law suit on you people to quick to talk about come Monday morning did you give us 2 seats!

WAS NOT the seats we paid for but we did get two seats! Never again!!

I Purchased tickets to see kiss almost 2 years ago the event keeps getting rescheduled it is supposed to be able to give you a refund if the event is not rescheduled within 30 days it has been almost 90 I have contacted customer service via their app no response you can’t talk to anybody on the phone

My dad purchased VIP tickets for myself and a friend to see JLS on 31/10/21 in Cardiff. We went to the event and we’re taken straight to our seats by staff at the Motorpoint arena but had VIP packages to pick up that we’d already paid for.

We tried to look for the stand and couldn’t find it so we’re asking all the staff who said they’d left and apologised to us as was there fault. We were told to contact ticketmaster to get the package sent out and have been told numerous times they can’t do anything so through no fault of our own we’ve not received what we’ve paid for.

My friend who came with me works for Wales online and wanted to get in touch herself but there is no way me nor my friend can get in touch as we didn’t purchase the tickets. The customer service is non existent and we…

I have reached out multiple times via multiple applications and still have not been able to get a hold of someone to update me on gift cards i ordered.

Absolutely zero customer service! Should be ashamed of themselves!

Can you please get back to me about my 4 tickets, and refund me for the money I spent... It is not my fault if you screwed up the resale listing, if that indeed what happens. I'm getting to contact the Better Business Bureau, and post on social media how people entrust you to resale their tickets and you don't pay them,and don't respond to them. This is not how you treat loyal customers!

See your confirmation, I watched the tickets get sold and they were unavailable to buy days before the event because you sold them.. Shame on you for keeping my money!

Hi Shoshana, your tickets are now listed where the world goes to buy them - on the planet's #1 ticketing site! We'll email you when someone buys them (or shortly before the event if they're still listed). Edit or remove your listing…

These people are absolute scam artists!!

I purchased tickets in July of 2021, the event was cancelled they told me that the were going to do the refund within 30 days, I have been waiting for more than 100 days and I haven’t have my refund.

Hello,

I would like to raise an official complaint in regards to employee Rohan Zeus B.

I purchased tickets for Westlife in 2019 but due to the pandemic i requested a re-fund. I stated in my email the account i originally purchased from was closed and i have zero access to this account.. He ignored this request and sent the refund to the closed account and now he is saying i need to wait 6 weeks for the bounced payment, I work in accounts and know this is incorrect..

I am extremely unhappy as i have a pregnant girlfriend at home and i need that money to buy stuff for our baby..

Customer service help from Rohan has been horrendous. he has refused now to supply me with a link to raise a complaint 3 times.

I expect a response to this as my experience with Ticketmaster hasn't been…

I used the resale option on Ticketmaster sell my Eric Clapton Tickets for the concert in Taqmpa on September 25th. The tickets sold a few weeks prior to the concert. I then started getting emails from Ticketmaster saying "Reminder: Action required to get paid for tickets you sold! Whoops, We Couldn't Deposit Your Money Hi Ticketmaster user, turns out the debit card info we have for account ending ########2098 is incorrect. Could be the expiration date changed, or maybe an error when you added it. Get paid - delete the card in My account and add it again, or add a different one."

I immediately went to my Ticketmaster account and deleted the card and re-entered it as they instructed. A couple days later I get another email that says: Whoops, We Couldn't Deposit Your Money

I re-entered my…

I wouldn't give Ticketmaster ONE star, if I could. There is no way to reach them (tried via My Account, email, chat, and calling their 800-653-800, but they ALL spit out the same cheery, NOT helpful robo reply. I have received FOUR of them and still no refund!

I've moved on to a snail mail letter to Michael Rapino, CEO.

Very bad experience. When purchasing NBA tickets on their website, I encountered a number of errors. Once I selected my tickets, and confirmed payment, I was sent the wrong tickets are charged for tickets that I never selected!! I had no option to contest the purchase at that point. I attempted several times to contact Support for assistance. I received generic emails that did not address the issue of THEIR website. I was then told “there are no refunds”

Their website has issues. Their problem. They collected the money… and I would like this corrected. Horrible service.

Ticketmaster’s World Series Atlanta sale was an absolute disaster. How is it possible scalpers can get whole rows of tickets (see below) when there is suppose to be a maximum ticket limit? Their bots won with their lightning speed. Do you really think I had a fair, reasonable opportunity to secure even a single ticket

TICKETMASTER IS A RIP OFF!!! Call the venue first. Bought tickets and supposedly were the last two tickets. After getting to the concert, found there were plenty of seats left. We were charged 3 time's the price, seat's were a row off from the map they showed (putting us to where our back's were to the stage) and then the Ticketmaster app kept closing on the day of the show.

Was a pain in the butt to access our tickets. Talked to the people next to us just to find the similar situation. They paid four times the price for their tickets. We came to the conclusion that Ticketmaster makes you think that you purchased the last tickets so as to charge you a higher price.

Making you believe that you were lucky to get them. Don't know how they get away with this but they obviously do. AVOID THEM…

I purchased 4 tickets to see counting crows in austin texas. I received a notification that my seats were changed and if i did not want the seats i could get a refund. I replied to customer service that i wanted a refund.

I followed up later in the day restating i wanted a refund. I heard nothing back, i received an email several days later stating that the time had passed to qualify for a refund. I followed all the ticketmaster rules, i followed up and now i am told that i cannot get a refund.

I have tried to call them but NO ONE will answer. I have emailed asking for a manager to call me and no one has called. I have no idea how to escalate or actually get someone to respond to me

Do not use them!!!!

Their customer support is NONE existent. Their business model appears to be all about capturing the sale or resale of tickets without actually providing quality service after the sale. They hide behind the guise of Covid as to their poor service.

Will never use them again....

I bought tickets on May 26, 2021 for the sold out Austin City Limits Festival on the Ticket Exchange from Ticketmaster. They do not show up in my Order History on my Ticket Exchange account or in My Events on the Ticketmaster App, even though my credit card was charged.

It is now a week before I leave to go to the festival and I have heard nothing about getting my tickets. I have emailed and called multiple times, multiple numbers that I could find, and at least three different email addresses that I could find.

I have had nothing but generic responses directing me to go to my Order History and click on a link from there.

However, since it does not show up in my Order History I cannot do that. I am now concerned that I will not get my tickets and miss out on the festival all together.…

I am so upset and disappointed. I had cancelled tickets to Michael Buble because of Covid and have not been refunded. I will not ever by tickets from Ticketmaster.