Tim Hortons

Started out 3 mess up order around ist of April. Got a claim #8487411. Went to Horton several times since when I went to roll up I had none and NO ACCT. WHICH IS YBMB35A05WA7. THEN SOMEONE WAS GOING TO ADD JUST 440 points to an Account I can't find.

Tried to call on reward card no answer 20min.

On Sunday April 16th 2023. My husband and I went to Tim Hortons located at 368 Lakeshore Drive. Our order was wrong from the sandwiches to our beverages. Then another customer complained that the tables weren't wiped down. This is not the first time this has happened.

Absolutely worst Tim’s u can go to! Just cause it’s local save ur money and drive to the next Tim’s where ur order can be made correctly and without being harassed by staff and have them getting angry with u cause there staff doesn’t know what’s on there own menu… would be real nice if they would put there arrogant asses to the side as I go there almost everyday for work they almost get everything wrong everytime… if I had to return every incorrect item they wouldn’t be in business and

i wouldn’t make it into work. I no longer care for any of there wellness at this tims I’ll be trying to do and bothering head management to get this place shut down!!

Tim Hortons Headingly Manitoba, dirty place inside. Outside you can see all the trash beside cans.

I visited Tim Horton on 6th street and 10th Avenue in Burnaby. Around 6 PM. I requested one Dozen Muffins and One dozen Donuts. Unfortunately they only had 8 muffins. The sales girl insisted on charging me for 6 at half a dozen rate and two at per piece. I pleaded that if they did not have dozen it was not my fault. I suggested that I be charged Dozen rate. The supervisor Jasmine Saran was called. She was refusing to even listen. She would not look at the rationale. Worst was she had the courage to insult me by saying "I can see how much common sense I had" - This is unacceptable.

She offered to bake fresh in five minutes. I gladly accepted and said 5 minutes is fine but she retrived her stance that it could be longer.

I am available on 1-604 307 2465 to explain further but I am willing…

The location on trethewey and Jane has the worst customer service. April 16, 8:21 am I asked for 3/4 reg and a 1/4 French vanilla. I tried to taste it b4 I left, but it was hot, so I went to the laundromat, (close by) tasted it, it was only coffee, I went back told her it had no French vanilla, she said she saw me tasted and

pus away my coffee, implying I am lying, of course I got super mad. ( check your cameras) This is not the first time,

It doesn't seem to matter what Tim Hortons you go to. They don't understand steep tea. I live in Kamloops and not one tim hortons understand steep tea, I always get a Original blend coffe. It pretty bad the I have to sniff my order just to make sure that i get my tea.

I should not have to do thi everytime. Either staff need to be retrained, take reading lessons or make or it need to be change in the tills and screens to more readable for staff.

As an employee of Oakville Trafalgar Hospital myself and other employees have very short breaks times. I have noticed over the past six months that at peak times of when employees all go on their breaks 10am and 3pm the wait time in line is approximately 20 minutes. The staff that work at the 2 check out windows are busy filing the mobile orders instead of waiting on the people in the line up. It is extremely frustrating watching them making mobile orders a priority and leaving both order stations unattended. The employees of the hospital provided a lot of business to Tim Hortons on a daily basis.

There should be a dedicated mobile staff for those orders only and 2 staff at the order stations. I am not sure why the mobile orders take precedence over everything else.

Thank you for your…

I was at Tim Hortons at 4207 130 avenue se Alberta And found the ladies washroom disgusting, sinks stained. Manager said caused by homeless people

I went to drive thru this morning at 7 am on edward street prescott ont the young girl dark hair n glasses was serving me. I was emotionally abused by this staff member. Started off i placed my order and i went to pay i asked did i get my free coffee with my offer farmers wrap and she said no you cant get your free win coffee with any other offers i said ok thats stupid!

She raised her voice at me and told me if i have any problems to contact the head office very rudely i looked at her and said no then she yelled at me saying not to yell at her i said im not yellung at you then she said im sorry you are having a bad day I looked at her and said im not having a bad day I asked her for her name and she told me i dont have to tell you my name I said i will be reporting this abuse and

i…

Tim Horton’s at at square one Mississauga by the side of Walmart. It was two weeks ago I visited on my lunch hour. Between 1 and 2. The cashier mixed up my order. I was supposed to use my deal on the app with sandwich and soup.

I found out when I got back to the lunch room it was just a soup. I went back and mentioned it to the same cashier which I think his name was Iobel. He wore a turbin. He said he would make sure he put in the sandwich but he realized he did not give me the receipt and then argued with me that I only ordered the soup.

So then he gave me the order again I walked away got halfway to the lunch room and he just added an extra bun with the soup but no sandwich I went back again by this time there was my other coworker there and mentioned to me they mixed up her order the…

This past Roll up to Win game was a big joke. I go to Hortons almost daily and did not win anything worthwhile. I got 3 Skullcandy wins which I have no use for. I am very disappointed in the whole prize distribution or whatever the problem was.

it is certainly not worth it. Totally fed up with it!!

This past Roll up to Win game was a big joke. I go to Hortons almost daily and did not win anything worthwhile. I got 3 Skullcandy wins which I have no use for. I am very disappointed in the whole prize distribution or whatever the problem was.

it is certainly not worth it. Totally fed up with it!!

This afternoon I was in the drive thru line for 19 min. I ordered two coffees and a lightly toasted cinnamon raisin bagel. The coffees we got were not hot and the bagel was some kind of cheese bagel with cream cheese.

Unfortunately I was not anywhere near the restaurant when we opened the bagel which my wife and I were going to share. Unfortunately also we did not have a receipt to indicate our purchase. Thank you for listening. Henry

The slowest service, and never have what I ask for. Bring back the original Tim Hortons that served coffee, doughnuts and bagels. All the extra crap slows them down and takes the focus off what Tim hortons should be… a COFFEE shop, NOT a sandwich/wrap, panini….

Tim Horton in Xenia is the only location when you order does not matter if it is a cup of coffee has you pull around to front if building and wait on your order to be brought out to you. Why is this ? No other location.

I have been to performs this act

I went threw a tim hortons on my way home from work and they had messed up my tea I went to 145 Hamilton rd waterdoen and ask of theu could just replaced my tea it was a bag tea and I wanted a steeped tea the young man that was working daid I had to go back to the place where I got it from and he would not replace the tea. I was on my way home and dis not want to go back

I ordered a coffee at your Harriston ontario drive through location, the truck in front of me was given a coffee and then handed it back to your employee with the drink tab open, then when I pulled up to get my coffee the employee at the window handed me a coffee with the lids tab seal broken, and as l was pulling away l noticed that it looked like someone had taken a drink from it, l find it sad that this woman that served me thought that it was ok to do so.

I am attaching pics of the cup of coffee that l was given. Time stamp of picture is 12:30pm today Thursday March 30

I would like to express my concern about the fact that the employees at Tim Hortons do not speak English to each other behind the counter my family is Multicultural so this is not written out of discrimination or racism. We are a bilingual country here in Canada and we do have a large population of ethnicities.

I feel that in a public workplace English should be spoken amongst the employees. I just visited one of your restaurants and there was only one Caucasian person, the rest were of a different ethnicity. the entire time I stood in line the employees were speaking their language, which was not English.

I would like to know how this is fair to other employees who do not speak that language. How do I know, as a customer, that they're not talking about me because I had a very specific…

This is the second box of k cups tim Horton double double I have purchased, with an empty k cup pod inside

There new web based roll up the rim to win is intrusive and I hate it. I want nothing to do with them after this.

I am pissed about the lack of attention it takes to ensure the lid is properly placed on takeout cups.., I went through the drive-thru and the lid came off the cup all over my vehicle and my lap. You app does not allow for Photo upload another problem you need to fix. I will have my vehicle detailed and forward the charges to your company.

We went to Tims at 5:45pm and to our surprise there was no choices left. I asked if there was going to be more coming out and the worker said i wpuld have to go make some. They close at 8pm and was nothing really left this is not acceptable!!!

I work in this business and know how it works!!! Very disappointed

Why is it for the last two weekends in Strathroy , ont. I bought 4 coffees and a 2 teas and never got any roll up the rim?

To whom it may concern: Hello, my wife and I are currently switching stores. We are disgusted with the store at 4250 McKinley Pkwy, Hamburg, NY. The employees at this store act as if you are trying to pull something on them, when you correct them, because the order is wrong when receiving at the drive thru.

Bad attitudes , smart remarks and comments are things that show poor customer service skills. In most of our experiences with this store food , sandwiches, most of the donuts can’t be served after 3pm. They say they just don’t have anything.

We generally stop here (our second round of TimHortons) after the kids get off the bus. 00 per day. We are big supporters and have been for years. We thought you would appreciate our concern with your store, as we look for another within a close…

Horrible horrible customer service.A disgrace to Canada and what theyve allowed Tim Hortons to turn into. You can advertise with wayne gretzky and sydney crosby all you want- the sad truth is Tim's is dirty, non english speaking workers who are always GRUMPY, no diversity, only Indian families and improper food handling. Its disgusting.

I was at your 733 Kipling Ave Etobicoke location. I could not believe what I was seeing. I saw a timer on your employees! I was appalled. I was shocked. I was embarrassed. My heart melted. In this day and age this should not be happening.

This should not be happening. This is a human rights issue. I have been to many different locations and I have never seen this! This is very unacceptable. This needs to be removed! This is not right!!! If this is some way being used to make that location more money that is disgusting!

What you give is what you get. Your employees look sad. Frustrated. Pressured. That is unhealthy and mentally draining. I will visit this location again and if this is still up I will be contacting human rights. I might just do it anyway!

I can’t get that vision out of my…

The Roll Up the Rim contest is discriminatory. One must own a cell , know how to download the app. So… it discriminates against people who can’t access their reward due to financial and/or skills limitations. This needs to be resolved.

As a former RCH coodinator , I have reflected on this issue . You must resolve it!

I drink tea with milk. More often than not my order is tea wit cream I'm tired of driving back or throwing it out and wasting my hard earned money and fuel after tonight's wrong order and my mood being bad I decided to send this complaint .

I purchase your products daily as I'm a Regional Superintendent for a major corporation and spend alot of time driving from property to property drinking my tea . a simple order on a screen should be easy enough to read and fulfill.

With that said I'm going to wait and see if I get feedback from Tim's. w corp . 416 875 9942

I pulled up to the window time was 7:00pm march 22 ,2023 paid for my coffee and some young guy takes my change so i tell him thanks man have a nice day and he looks t me with a smirk and mocks me with the same indigenous voice i use i told him and hes a young Caucasian .

Hi I usually take my coffee from tim horton.last week I sensed that it was a few sour I didn't know why.I told my wife about it she told me that her coffee that bought from another store was also sour.my daughter that is a schoolgirl told me that the coffee that every morning before school she takes from tim horton in Richmond hill was tasting sour and because of it today she went to get coffee from Starbucks.is there any problem with your coffee?

TONIGHT AT 9:30 PM I ORDER TURKEY MELT SANDWICH FROM 3650 Derry Rd E, Mississauga, ON L4T 3V7 . THEY TOTAL BURN THE BUN AND IT TASTE SO BITTER. WHEN I GET TO WORK I WAS STARVING AND IT DISAPPOINTED ME.

EVEN THE CUSTOMER SERVICE WAS WORST ON DRIVE THROUGH. THEY WERE BUSY IN GOSSIPS.

By ordering a coffee in drive through , everything was wrong: - coffee done not as requested - did not get a roll up, showed phone - did not get points How much more can be wrong???

How are you supposed to Roll up the Rim when I only have or actually need a flip phone, that does not accept apps? When I asked about this at our local Tims in Elmsdale Nova Scotia, I was informed that that was my problem not there's and I was not the first to complain about this complete disregard for us older people. Her final words to me were do you want this coffee or not, if not please leave.

I’ve ordered the Chipotle beef bowl on several occasions, and have been disappointed each time. The concept and flavor are great, however what I actually get in the bowl are not so great. - Portion size is minimized greatly (it won’t allow me to post my pictures) so in my picture the bowl I received is only 1/2 full. I have posted a picture of the advertisement of what it should look like, or something similar… So sad! - I received almost all gristle and fat, because she said they ran out - I asked for dressing on the side - “ oops I forgot” was their response

I realize of course this is more of a staffing issue… but definitely not finding the food choices up to par, especially for the price you pay.

Love the fact that Tim Hortons is Canadian, and have always been a supporter. But of…

Lost my business! The app doesn’t work so idk if I won anything on the roll up the rim to win because you guys don’t know what you’re doing and are too lazy to print it on the cup because you want to con and

scam people into downloading your crappy app that doesn’t work! You’re a pathetic,greedy business, goodbye trash!

Staff don’t listen. Speak another language in front of you. Orders are wrong and they want me to pull to front of building. This is because they are on a timer. Fix your mistakes stop hiding behind a timer that shows the bosses that the customer service was correct and good. It’s not good. It’s getting worse. Rude!!

the scanner for the tim hortons app has been down for almost a week at tim hortons closest to my location. i have not been able to use my reward points, get my reward points. i also have not been able to get or use my roll ups.

Dear Tim Horton's Customer Service Team, I am writing to bring to your attention the unsatisfactory conditions at your 3838 Cote Vertu branch. I have been a loyal customer of Tim Horton's for many years and have always enjoyed the quality of service and cleanliness at your establishments.

However, my recent experience at this location has left me deeply disappointed. The branch was visibly dirty, with tables and floors covered in crumbs and stains, and the corner seating with sofa like set which covers are torn out for ages and never replaced.

This not only creates an unappealing atmosphere but is also unhygienic for customers.

Additionally, I witnessed an employee cleaning with a strong-smelling acid, which made the air unpleasant and caused some customers to leave the premises. This is…

I’ve been sitting in a 4 car line for 20 minutes to 1/2 an hour at your coldbrook ns. Location. I wouldn’t message but this is consistent with this location.

I would like to complain that I have contacted customer service three times which they sent to technical support to straighten out the problem and nobody has contacted me by email! I want to have my email addresses switched for my card.

Tim Hortons is really disappointing and thinking about giving up Tim's altogether. I would not recommend their customer service to anybody. My husband also is waiting for a email and has never contacted him either about his card.

Hi there, I would like to explain the dissatisfaction service I have been experiencing with Tim Hortons. On Monday (March 13, 2023), I purchased a coffee at the Tim Hortons located on Chester and Danforth, I was going to use my free coffee from my last win, but

decided to hold on to it due to the fact that if I were to cash in my free coffee, according to your rules, I would not be entitled to a roll up therefore I have decided to purchase it. I confirmed it with the person serving me to ensure that my card was scanned, and the customer service person has confirmed it had gone through.

Once I got into my car to roll up my rim, I realized this transaction has not gone through, therefore, I did not receive my points or roll up. Today (Wednesday March 15, again, I have gone to the same…

My rewards points is not working, my hockey challenge I cannot get into my app. Now I can't even scan my orders, what's going to happen to my points, I have a lot winning the challenges of the hockey game.

Every number I have given to reset the account is saying sorry an error occur so we can I do know. Thank you 905 791 3470 53 JUNIPER cres brampton ont. L65 1J9 .

The role up to win is very discriminatory, because most seniors who are their customers are not up to date with technology. They used to have it actually rolling up the rum to win, now you have to go through a hell of a process with your cell phone down loading there app..

, which most seniors are not up to date with. This Company discriminates against seniors, I am willing to take it a few steps further, just to make my point.

On 3 different occasions at 3 different Tim Hortons locations, I have failed to receive my roll up the rim or collect any points after scanning my card. The first was at the Tim Hortons on Main Street, in Dartmouth Nova Scotia, the Second was in Dartmouth Crossing, in Dartmouth, Nova Scotia and the third was in Eastern Passage, Nova Scotia.

It is very hard to remain loyal to a brand when your loyalty system is faulty and no store seems to be able to correct the issue. I find it dishonest to advertise roll up the rim and the chance of winning prizes when your system doesn’t work !

How can a person support a Canadian company when it seems to not care about providing Canadians with good quality service. I sincerely hope that changes are made soon otherwise there will be a lot of customers…

Today I ordered a simply sausage on a homestyle biscuit. Which comes without cheese. But it came with cheese and I do not know why. Can you help me. I did order thru Skip the dishes and there is nowhere to say or a box to tick no cheese.

I ordered other items with this that were good and no trouble. Thank you Gord H. 2896896354

I cannot get an order in at the yellowknife airport road location because the person on the intercom taking the order can never understand me. I ask for a coffee three times then he askin if I need a French vanilla.

I drive up to the window and they refuse to serve me. They need people over the intercom that speaks proper English.

I ordered the mini omelets. They were way overdone and tasted like it.

Visited Tim Hortons on March 12 at 7:45pm 8607 Glenlyon pkwy in Burnaby. I ordered a wrap and potato wedges, I was told they were not available after 7:30. I asked the reason behind it? I was told because many people don’t order the wedges on Sundays.

I voiced my disappointment, at which time the employee said she would make some for me and it would be 15 minutes. I decided to wait, after waiting 20 minutes I finally got the wedges. Bottom line teach these employees from INDIA about customer service!

This location is LACKING it!! Teach them when a customer walks in to acknowledge them, and SMILE!! and say thank them for their business!! I’m finding people from INDIA do not understand the meaning of customer service.

Thr roll up app this year is no good it freezing its slow I had 7 roll ups and got 1 winner