Toyota

I took our 2017 RAV4 for its 5K oil change and was stunned when presented with a $94 bill! The Service Advisor, Amanda, said “Oil prices are up”. ” Silence. To add insult to injury, Amanda gave me the wrong key FOB which I discovered when my RAV4 wouldn’t start.

The Service Manager was not available and I called and left a message w/ him and gave my area code & cell number. That was several days ago and I have yet to get a return call. Customer Service conspicuous by its absence at Berglund Toyota in Lynchburg VA as my posts to the Next Door app and Facebook have confirmed.

I have purchased Inova crysta at Panchkula dealer they cheated us they print wrong address our bill they force rupees 80000 compulsion accessories but they will not provide complete accessories till kindly action against him regards 9256192000

I cannot even BEGIN with this Ridiculously Incompetent Company! 3 months ago I had a payoff check at Toyota to payoff my lease! They messed up paperwork for over a month, constant calls I had to make because their customer service department is INCOMPETENT AS IT COULD POSSIBLY BE!

They took a payment after my payoff was there, they were missing paperwork and Finally when that was taken care of, trying to get my money back… It has been almost 3 months with Many More calls to them, constant Mess Ups, I still don’t have my payment return!! 2 different people were supposed to overnight it and I STILL do not have it!

Now I’ve sold my vehicle AFTER I bought it and I can’t get the lien release after a customer service rep had the nerve to Yell at Me!! I requested a supervisor to call me back,…

I have been a loyal toyota customer since I became a driver and bought multiple cars from this company and never been talked to like this before just because I had a simple question. I called yesterday 12/12/2022 to schedule a maintenance because I received a text saying I'm up for maintenance.

and a lady named Christine from Naperville, IL answered and told me that I would have to pay out of pocket because my 2 year warrenty is up and i was confused because I had the car barely a year, and she explained that it starts from the 1st owner.

I let her know that I didn't know that and no one informed me of this. She also mentioned that if i came in november I wouldve made made in time before expiring. and i explained how I never got any notification about it expiring.

and she was so rude to…

Hi, I am loyal toyota customer and I've been with the company for about 7 years. I bought 3 new vehicles from Toyota in past 7 years.

However, I have had so many bad experiences from the dealership in these years. The service department, the employees are not professional at all. They don't even tell you what you need to do or give you any instruction. They are super slow, even if there's no customer and you have appointment, they take more than 30 minutes to just do the paperwork/ just to receive your car and tell you to wait in the waiting room.

While doing paperwork they keep talking with their co-workers without any reason. Like casual chit chat for 5-10 minutes while customers are standing in front of them. It seem like they don't care about customers at all. They eat, they talk,…

We purchased a used 2011 Toyota Rav4 in december of 2019, I came to find out that the paint was peeling off two months after purchasing it. I didn't know that there was a program that was issued by corporate to cover this issue with the paint peeling off.

I never received a letter stating this recall/program because according to corporate the address that was in the database was from the previous owner so when I showed up to a toyota dealership they said I was two days late from the expired date for this program and they recommended me to call corporate which I did thinking they would be nice enough to understand my situation since they admitted that my address was not in the database but

that was not the case the Toyota Corporate Senior Advocate by the name of Santasha told me that she…

This is my second purchase of a toyota in the last 5 years. My last purchase was a 2018 Toyota Rav 4, that I work hard to make the monthly payments and pay insurance on, and when I purchased the vehicle, I took out a platinum insurance to repair things.

The week of Thanksgiving, 2022, I took it to Toyota of Longview, and they told me they couldn't get the oil plug out and to top it off, they let me drive it home, 29 miles to my house, and it poured oil out all in my garage. Toyota told me Walmart did that, and I went over to Walmart accusing them and telling them they are going to pay for it.

When really, Walmart did some research an proved Toyota did it in March 2022 when they had to replace a water pump. 00 to put an new oil pan on it. When in all actuality, Toyota tore my car up in…

So apparently you can make a vehicle that behaves like any arbitrary vehicle with a completely different drivetrain ( https://tech.slashdot.org/story/22/12/10/0454247/can-a-virtual-manual-transmission-bring-the-stick-shift-to-electric-cars ) but you still won't fix the design error in my Prius Prime that leads to uncommanded acceleration. One of these days I'm gonna crash my car because of it. Insurance knows about it already.

Hi. I took my 2013 Toyota RAV4 to get a diagnostic test done they told me everything was fine tranny fluid was a lil dirty. They recommended I do a tranny flush ( 2 of them) I took the car in because it had a slight shudder between first an second but was still able to drive it well needless to say pick the car up they said it was fine they drove it it's shifting great.

I took it to pick up my granddaughter and it broke down an I had to see on the side of the road at 830 at night with her. Next day had it towed back to the dealership an they told me I need a new Transmission.

I can't get no where with them. They rude and made a comment that the car was old. I don't understand how I drove it into the shop an had to have it towed back to my house. 00. Can you please help me.

I stand by…

TOYOTA, DO YOU NOT WANT MY MONEY? I have been trying to order a new GR86-Premium MT for almost a year now with no allocation in sight. I placed my original deposit on Jan 15th 2022 of $2000 with Michael's Toyota in Bellevue, WA.

The process at the time was not explained to me and I thought I was factory ordering when come to find out I'm just paying 2K to put my name on a list that "hopefully" the car comes in to their lot with the preferences I asked for. I ended up passing on the ONLY ONE that came this year because it wasn't the color I was asking for before someone else in their system finally explained to me how things worked...

I spoke to another Toyota dealer in Tacoma, WA and their track record showed that they get more allocations of this type in my area, so I pulled my deposit…

I have a lease corolla 2020 mature this weekend, I have tried to purchase the car payoff by cash. I tried requested quote online, but no matter the webpage write clearly customer can choose online request or call for help, actually, there is no way I can request online, worse, I called thousands time every time is the voicemail, and

they let dealer contact me, and the local dealer will charge me $499 or try to let me get financial loan, I actually don't need any loan. I have purchased another lease car from Honda, it was super simple I paid whole amount of remaining money and they send me title, thats all, why Toyota Financial make the lease end payoff so difficult?

very bad experience, absolutely people will think if next car will buy from Toyota. hope them can improve their service.…

I financed my Toyota Corolla Hybrid 2022 on 12/10/2021 and in February when I brought my car in for maintenance and picked it up about 8 min in freeway my back tire pops. I bring it back in and toyota applies the $200 credit towards it.

My car has about 23,000 miles and was serviced not that long ago and tie pressure and everything was checked car still was fine.

However today 12/07/2022 both the tires on the left side pop for no reason was driving under 30 miles per hour and on the streets. How is this possible the car is not even 1 year old yet and last maintenance inspection stated my tires and car are fine.

Let alone the 2022 does not even come with a spare how is that possible. Luckily me and my child were ok but 380 to get replaced. This is ridiculous all tires should have…

My car was dropped off at the collision center after a minor accident. We got the car back and brought it home and immediately found a problem. The sonar sensor was stopping the car when backing out of drive way.

We took the car back to Toyota collision center and told them about the problem. Miriam is the person we were dealing with and she had to look at the car again and they said everything was ok. We took the car home again and the same problem.

Now they my car again and forced my husband to get another rental vehicle and we are paying for this rental car after they did not line the sensor up right and that's why we keep having the issue. My # is 407 953 6119

After only six months, the battery in my van (2022 Toyota, sienna platinum edition) died. I had AAA replace the battery. Everything seem to be OK except that the rear camera detection error kept flashing on the dash. I took it into the dealer to have it reset.

They first charged me over $140 to look at it. Essentially I had already told him what the problem was. They then charged me over $330 to reset the computer. This seems outrageous to me that it would cost me over $500 after I replaced battery.

Is this what it cost to replace a battery in a Toyota sienna? It seems outrageous to me.

We purchased a Truck (1gcgscen3J1220758) we were sold a Lemon. Its Vehicle Fraud and were pursuing legal actions. We have talked with the GM at Glendora of Toyota and he is unwilling to cancel the contract.

I whent to Toyota,staff make sure the Oder meter it was clearly shown 136… But he has mentioned 235,,, Because of this I will loose my car valuations,dew to lake of service,my contact number is 8722353711

I called 11/29 to schedule my Toyota Tacoma for the recall for the underside corrosion. The lady that did the scheduling was very nice and was aware that I was trying to get this work vehicle in for the recall and could not get me in to do the inspection until today 12/02 at 10 am.

I show up for my appointment that was listed for the recall inspection and greeted very kindly and shown the waiting area as they said it would be 1 1/2. Forty minutes into the wait the service manager calls me up and says that I do no qualify for the recall inspection as it ended the 30th.

I said I was aware but when I called this was the soonest appointment (was not made aware that this appointment was no good). he also stated that he had been mulling this over for a couple of days and still waited until I…

Back in August I ordered a vehicle how I wanted it . 00. I insisted I did not want the added features. So I had to cancel my original deal and did not get my car I wanted. Will never pre order from them again!!!!!!

I received text from Wonderies Toyota offering to buy my Prius 2015 for $20K, which I bought my car there in December 2015. I scheduled to speak with representatives there on 11/23/2022, regarding my Prius offered, and wanted to trade it with Corolla Hybrid. They explained to me well regarding trading and the price, but I wasn't able to accept it and planning to keep my Prius.

As I was walking out go the Wonderies Toyota building around 3:30pm, a group of Toyota sale men employees were yelling my last name out loud and my requested offered on my Prius. As they saw me walking out, they changed the topic to my nationality if I am Korean.

I went to Wonderies Toyota to do business not to have the employees talking behind my back out loud in public about myself nor my business there. I don't…

Gino corona and a woman (requested her name). Gino ignored my calls to honor contract to clean seats. I paid 1000 upon purchase for this. Complained 2 or 3 times he set up spot 3 22 22 At 1 p.

I arrived and Gino and Unknown woman said no duck contract existed. Had seats cleaned before last time Gino arranged cleaning. Want my contract and car serviced looked up and seats cleaned ASAP

Purchased a new 2020 Toyota 4Runner with 36,000 mile warranty with no worries about break downs or repairs. Took it in for a noise that was there since I purchased it on the a/c fan motor. Now it’s gotten worse so I made an appointment to get it fixed and was told I need a diagnostic done to figure out what’s wrong at a cost of $185.

I told them I checked for trash, replaced the filter and determined it’s the fan motor (a common problem with these). 30,000 miles on my 4Runner. The motor is $100 labor $100 for 30 minutes worth of work. So where’s the warranty. Last toyota I’ll purchase.

Warranty mean’s warranty not add on’s and convenient changes to their benefit.

During the period 10/22-10/29 my wife and I went to various dealerships with intentions of purchasing a car. We were shopping around for the best rates and what would be affordable to us. The specific car we were interested in purchasing none of the dealerships we went to had it in stock.

They were all asking us to reserve one by paying a down-payment so it can be secured as they all had coming within a 2-3 week periods. They all took all of our information to see what financing would look like for us.

Nothing unusual as they all did it. On 10/29 we visited another dealership this is where everything went downhill. T Imports Inc. Like all the other dealerships the salesperson was just trying to secure a sale, he did everything a salesperson would do to try to persuade a potential…

Purchased 2023 Camry that I was on a waitlist for an AWD Camry for a couple months. Ended up going w a SE model bc my lease was up on other vehicle. slides all over. Keep in mind I live in South Dakota and purchased in SD.

Why would they sell a brand new vehicle in SD, where it is known to have snow six months out of year? Very upset bc now I am replacing brand new tires bc ur manufacturer puts the cheapest tires on cars now when they ship them out.

I've purchased and leased several vehicles from Toyota and have never came across this issue. This is not my first camry so I know what to expect when driving on icy roads. Now I'm put out over $900. Then to top it off I was not given info that it can take two hours to put new tires on so now my husband and I are stuck here waiting for 2…

Brought my Tacoma into Auto Nation in Ft Myers, Fl when two engine warning lights came on. 00 to correct the problem. Less than a week latter the lights come back on. I find out they did differential service and nothing about the bad sensors. 00.

I feel like they double charged for some work. I feel like they did work I didn’t need. I have emailed and called the customer relations person as well as the service manager. NO RESPONSE. I think I’m done with Auto Nation and Toyota.

My family have being buying Toyotas for decades for many reasons; their longevity, quality, comfort, reliability and resale value. We've had a Prius, Avalon and Camrys, all of which we drove several hundred thousand miles. We do all the recommended mileage services. We currently have a Rav 4, Camry and a Corolla. I plan to keep driving my 2012 Camry for many more years, except the radio is driving me crazy. It beeps rapidly, changing pages and channels, sometimes settling down. This seems to occur more often on bumpy roads.

I accept that cars need repairs and that is an understandable cost. It is ridiculous that a radio only lasted 10 years and isn't even a moving part. Even more ridiculous is the dealer says it will cost $5000 to replace the radio, which shouldn't need replacing! We are…

I brought my Rav 4 hybrid for the 30000 mile service,at Greentree Conn. paid close to $600 and immediately went to get my NY State inspection which I failed because of a bad tire-had to buy a new tire ($300).

spel) several times without any response. That is rude and discourteous. Please help.

I just have a conversation with Eddie, Dublin Toyota, to buy a 2017 Rav4 through text message. I want to know if I am qualified for finance and at what rate. But he decline to do so with rude attitude and insist me to come to the dealership.

I bought a car from this location on 10/10/2022. My sales associate name was Kesha Sears. I gave her a downpayment deposit for the car to purchase it. Kesha called me two days later to tell me that the car was hit in the parking lot.

I told her that she had lied and sold it to another person. Kesha had then called me after telling her that she lied and admitted to me that she sold it to another person and how she wanted to make double commission.

Kesha told me to wait two weeks and that they will have new cars coming in soon after she sold the car that I already had put down a deposit for and was ready to purchase. " This Toyota is not to be trusted, especially sales associate Kesha Sears.

She is a very unprofessional, rude, racist and greedy person. Strongly advise you not to purchase…

To Whom may concern: 11/11/2022

Dear Toyota of Braintree, MA My name is Rafael Muriel. I am writing to you at this time to express the following.

On March 15, 2014, I bought a new 2014 Toyota Rav 4. VIN # 2T3RFREV6EW132147 from Toyota of Braintree 210 Union Street, Braintree ,MA 02184. My salesperson was Edward Hayes. In 2019 I noticed that my car had a funny vibration when I was driving between 25-45 MPH. I went to my local mechanic and they suggested that I bring my car to the dealer where I bought the car. On January 10, 2019 I send an email to my salesman at Toyota of Braintree Mr. Edward Hayes to inquire on the issue. I asked him in the email that I was experiencing my car shutters from the transmission and was this normal? Mr. Hayes replied to my email by saying.” I would suggest…

Terrible dealership on stevens creek Toyota. Took me 2 months to get the recall on my avalon done. And countless hours standing around the dealership to just pickup or drop the car. Them refusing there is a recall to not connecting the electrical before giving me the car back.

NEVER buying a Toyota again!!!

Bought new Lexus RX 350 August 2020,annoying drone and vibration, called dealer scheduled appointment, Tech drove car, yes vibration and drone is evident. This is normal. No, I said nit in a premium suto like Lexus . just live with it. Thank you, NO!

I took my car in to get a tire repaired, about 40 minutes later they gave me mu keys and said I was good to go that it had been repaired. Left and continued about my day to run my errands.

As I stop at the store I open a compartment that is next to the steering wheel to get a $100 bill I had placed there and it was no longer there. I went back yo the dealership, but service department was closed.

Left my phone number with someone after explaining what happened and said they will get back with me. I just don't understand why they need to do things like this it's my car my personal space and why they have to open compartments that had nothing to do with the repair that needed to be done and take things that we work hard for.

I don't know if I will be recuperating that money or who do I…

It looks like Toyota is in the process of joining the Big 3 in building cars for the sole purpose of selling them and designing them to not being able to berepaired. What should have been a relatively easy alternator change has become a huge problem.

Jack and lift the engine to change the water pump and access the back side of the v-6? This is why I dont buy american cars anymore . The thoughtless designs that are an insult to customers outweighs any goodwill or appreciation for all the previous accomplishments.

I called around to have this work done and many local mechanic's refused the work stating that they are to big of a hassle. I will be replacing several vehicles before the end of this year and I must hesitate to consider Toyota as their replacement.

There dealer repair charges…

Our 2018 Toyota Tacoma is our first Toyota, and it might be our last. It has approximately 70,000 miles on it. The paint started bubbling up and peeling around the windows on 2 of the doors. Toyota has a recall for different vehicles with Super White paint, but not the Tacoma.

On my first visit to the local Toyota dealer in mid August 2022, I was directed to their preferred auto paint business to get a report. Supposedly that report was sent to the Toyota dealer. " On my third visit to the Toyota dealer, today, November 3, 2022, a manager looked at the peeling paint.

He did not confirm if they had received the report from the paint business. He said he called the paint business to obtain a copy of the report, and he "is" contacting the Corporate office of Toyota to try to get permission…

It takes about 8 days for a tire change in this facility. I have been a customer of Toyota for 8 years and never seen this bad customer service. They ask me to come over and make me wait in the facility after having my car with them for 8 days.

I even gave them a heads-up that I need to leave town for an urgent meeting. The supervisor(James) could do a better job in handling situations like this!

In 2020 I bought a new Toyota Tacoma, a few months later I noticed some paint defects. I brought it back to the dealer and they agreed to have a local body shop repair the defects. Two years later I noticed bad orange peel and peeling in one of the repainted areas.

Now Toyota refuses to fix the damaged paint. I contacted Toyota corporate who repeatedly said they were escalating the case and someone would call me. This went on for about a month and I never got a call back, I always had to call to check the status of my case.

Finally a someone got on and just said sorry it's out of warranty so its your responsibility. I buy a $60k truck with paint defects, Toyota authorizes the repair, the repair fails and its my responsibility. Nicely done Toyota! This is my last Toyota.....

servco toyota windward reviews

Reviews Maps Shopping News Images Videos Books Flights Finance Servco Toyota Windward 4.2 (223) Toyota dealer in Kaneohe, HawaiiClosed 26+ Reviews from the web Facebook 4.3/5 12 votes Kelley Blue Book 4.4/5 236 reviews CarGurus 5/5 13 reviews More about Servco Toyota Windward Overview Used Cars Parts Photos Updates About Google review summary 4.2 (223) Reviews Allprofessional 16 island 8 truck 8 business 7 +6 Sort by Most relevant Newest Highest Lowest Jared Hamilton 1 review 2 minutes ago NEW Windward Servco Toyota service center is the worst & their customer service is rubbish!! Having trouble with my Tacoma where engine light & trac off lights were on simultaneously. Called to speak to a service advisor & was told they were … More Roxanne Matsukado 2…

I went to Toyota of Manhattan on 04-23-2022 to buy a pre-own Rav4 & attented by salesman Jeudi Marte. I had an approved loan from chase bank at 4% interest rate. He ( juedi marte) recommended me to buy a new car & Toyota financing service can also provide me loan at 3% interest rate with no extra cost.

I agreed with him & after that he checked my credit score. Now Fredi who do the financing for Toyota of Manhattan said that You have to pay $4537 more as extra warranty,cause You are driving the vehicle commercially. But I said Fredi that I already told juedi marte that I want car for commercial use but then he didn’t mention any extra warranty so I don’t want to buy car at this price.

After that juedi marte & Fredi discussed with each other & said that if you pay $11000 as a down payment…

Oct 5, 22 i call to cancel vehicle agreement MBP then next day I sent the application with the information to the main office they told me it’s gonna take from 7 to 10 Business days to cancel this. I called today October 25, 2022 and guess what they don’t have me even in the system.

Tell me why they quarantine 7 to 10 business days for the process. They robbing the people on daylight.

Toyota corporate, I purchased my Toyota sequoia platinum vin 5TDDW5G10HS15343 on 7/31/2017. I brought it by Toyota of Orlando service center on 10/12/22 “Two months and twelve day’s past” the 5 year or 60 thousand mile warranty but only has 46,383 miles on the vehicle.

The reason I brought it to the Toyota dealership I originally purchased the vehicle from was due to a strange sound coming from the right rear. The Toyota of Orlando technician concluded the wheel bearing was bad and needed to be replaced.

I’m almost 65 years old and owned numerous vehicles including multiple Toyota’s and never had a wheel bearing go bad! One of my other four vehicles is a Toyota Camry with 170,000+ miles and has never had a wheel bearing or any other issue!

This bearing is obviously a factory defect! My…

My husband and I own, and have owned, Toyota Highlanders for years. We were loyal and happy customers. However, recently we have had second thoughts about another purchase due to a serious problem in our liftgate. The cause was the Liftgate Struts were broken. We were shocked to learn to replace them would cost $1,100. And what was more shocking ... we did not have the choice to use the backdoor manually! We feel it is unconscionable for Toyota to make these expensive parts that if they break removes the choice of a manuable operation as well. Our local Toyota dealership gave us a small discount, but we would like for Toyota to consider a discount as well. We would be hesitant to purchase such an expensive car again, and worry about something like this happening a second time.

Thank you…

Service Advisor: Robert Technician: Carlos Alvarez

On 7/4/22, I took my 2006 Highlander to Simi Valley dealership for a routine oil change. Throttle body clean was recommended at the time and I authorized that additional maintenance service. MPI service was also done on the vehicle. I didn't do a post maintenance inspection at the time. Today (10/13/22), when I looked at the car under the hood for the first time, I was stunned and upset to find that the air box for the engine air filter was not secured at all. It was unlocked and the two metal clips for the air box were not locked in place. Approximately 2500 miles were driven since the oil change on 7/4/22, and I don't know how much unnecessary engine wear was cause by the air intake bypassing the air filter.

I would like to ask what…

I bought a 2021 Toyota rav 4 at green Toyota in San Toyota in Springfield Illinois I've only owned the car for a year the dashboard has split they keep telling me it has to do with some outside influence. I've took in very very well care of my car my car and there's no reason why my dashboard would have split.

Nobody wants to help me fix this all they can tell me is it's the customers Obligation to pay it. I am not paying for a defect on my dashboard bored obviously it split my car is only a year old..

I will trade my car in to another dealer and never buy another Toyota again. My name is Geraldine guessing in guessing my phone numbers 2176526404. I am very unhappy with Toyota

The dealership did not have the Camry we wanted in white. The scam was that a white car with the features we wanted is in route and would be delivered within 72 hours. 52). It arrived a few days later but several features were missing (such as keyless entry and push button start).

I did not want this car. I was told that they would replace the car with what i wanted and expected at no additional charge except for a possible additional tax charge. 51 for the additional price of this car.

I reminded them that it was supposed to be at no additional charge. They told me that the extended warranty amount that I had paid would cover the amount if I did not carry it on this car. Odd how it was the exact amount. 48 additional. 51.

It has been over a month and I am still waiting. Last week I was…

All employees involved in trade with Toyota cross purchased miss used my SSN and trust. They are robbers and they used my social for a very high interest. I was supposed to sign for co-signed but now it shows I am the buyer. The interest rate show they robbed me. Shame on Toyota to have thieves working for.

I don’t believe that’s what I should receive from.

I have never been so upset about servicing my Toyota in my life. Last week I sat at the dealership until late after an appointment for rotating the tires on my 2021 Toyota Highlander. This week I took my husband’s 2022 Toyota Tundra for a scheduled service.

I arrived at 2:45 pm for 30,000 mile service. I left at 5:20 pm. I got an oil change, rotating tires, air and cabin filter change. With an added alignment and wiper blade replacement. I am sick of sitting and waiting for scheduled service which should take an hour at most.

I am going to try another dealership. Spartanburg is the worst. When Dave Edwards ran it oil changes were only 30 minutes. I am a Toyota girl, but next time will not prepay for subpr service,

Previuos costumer with camelback toyota.... New tyundra 2020 battery is not good...fail to star took this truck ..Very poor service..please help... my number 480-558-6143...

First of all, there is no reason why I should be getting a loud high pitch ear splitting alarm just to tell me it's cold outside. They told me that they cannot do anything about it.

Also, this multimedia is a joke. I used to be able to listen to music in my car but now I cannot.

Furthermore, I was told that the stupid cold air alarm is permanent. If I had known this I would have never purchased this car. I never received any help for the multimedia. I don't know how to program this.

Also, a portable CD only worked one time. I am really ticked off with Toyota.

I brought my Toyota Tacoma in for an oil change, on the morning I was to be driving back to the east coast. I was told that in order to do the job, they'd have to remove the skid plate to access the oil filter, and the since the bolts holding it in place were rusted they'd have to drill them out.

I reluctantly agreed, then thought better of it. I told the mechanics to leave the plate in place, but was told that it had already been removed, and was in the bed of my truck, that in all likelihood the missing plate wouldn't impact my 3000 mile drive, and

that I could have the plate reattached when I got home, which I intend to do. My vehicle is a 2015 Tacoma, 4 cylinder, and, I reiterate, I have never needed this plate removed in order to execute an oil change.

Needless to say, my drive…

My name is Candace Moser, I am a resident of Tucson, AZ and until recently, was the proud and pleased owner of a 21?? Prius Model ??. That has changed most drastically since my vehicle broke down in late August on my trip to Ft. Stockton TX. We took the car to the Lithia Toyota Dealership in Odessa , they diagnosed engine failure, recommended a replacement and completed the work.

Since my daughter-in-law actually took the vehicle to the dealer, despite clear and repeated instructions by phone and e-mail to contact me, the service department repeatedly contacts her and never returned a number of my calls. Getting past that inconvenience, on 12 September I received word the car was ready. As I am in Tucson, I sent my son to pick up the car BUT processed a secure, $6200 payment over the…