Toyota

I ordered a Tacoma at the end of March. Per my sales person, the truck arrived in Houston on May 27. For some reason, Rockwall says it has been at the VPC status since that time. I have been told it it just waiting to be loaded on the truck, but they can’t seem to give me a straight answer why it’s not already in Rockwall. Supposedly the computer systems have been down for long periods of time in Houston?

I feel as though I am getting the run around. What is going on in Houston that Toyota has not shipped my truck in over a month and a half?

i file a complaint case number 220707000597, they said somebody was gonna call me , i am still waiting is about a battery leaking acid ,i need this resolve before that battery explode or catch fire i have everything documented just in case pls contact me.

I purchased a vehicle from Toyota of Richardson for my teen and because he was just learning to drive we never drove at night but when he finally did approximately 4 weeks ago we noticed to interior light nor the GPS were functional. Called and spoke with manager Saad who refused to assist so I requested to speak to someone above him and he refused stating there wasn't anyone above him and I stated you aren't the top person there and

he said he felt I was threatening him which was a lie then he disconnected the call. Very poor customer service and I've purchased from them before but this is the first extremely rude person who I've encountered and I was more than shocked at his tone and his behavior.

I have every right to request to speak with someone above him and that doesn't justify…

We went to Kent Toyota in Kent, Ohio to purchase 2 vehicles, a Camry and a Highlander. Through our own research we found that the Camry listed at 29,995. After the salesperson went through the build it came out at 37,000.

We asked about the dicsrpency she told us there was a " market adyustment fee". We told that the fee is routinely 5000-8000 above sticker Needless to say this was a deal breaker and we left angry. The staff was unproffesional, and was irrited that we were upset by the market adjustment.

Days later we went to Metro Toyota in Cleveland. It was a completely opposite experience. We were warmly and sincerly greeted as we entered and directed to a sales person (Brandon). He was completly honest and forthcoming with us. We first asked about market adjustment pricing and were…

I ordered a Corolla Cross in February, I was told it was I and went to pick it up today. When I got there, it was not the color I ordered and had several options I did not order but was expected to pay for.

If I hadn’t already sold my old car, I would have walked away. This will be the last Toyota I buy. I hear Honda makes nice cars.

I recently bought a 2011 Nissan Rogue with 42,800 miles, I was driving I heard metal sounds, I looked under and saw extensive rusting underneath, took video and showed it to the salesman at Cortland Manor Toyota dealership, initially I was upset but now I am willing though anxious to talk but was told the manager is on vacation, I read it’s a fraud it the dealer lied or hid it from me at the time of sale, please help

I have a 2011 Sienna. I had it at the dealer in 2017 for a recall on sliding doors. On June 3, 2021, I returned to dealer due to one door malfunctioning again. I was told on that day that the current recall expires on June 23, 2021, but the gentleman assisting me stated that you always extend them so no need to worry about that.

I also read on your website that the recalls "really never expire". Since the parts had to be ordered (I was told they would do both doors again since the other door would probably malfunction also). Mind you this was during last summer when supply chains were stuck in the oceans.

I gave it some time & started calling around December to check on parts. Of 5 calls I made, 4 said they hadn't come in. The last call I was told half were in, waiting for the rest. So I…

Dear Sir / Madam,

This is to bring to your kind notice that Request for delivery of Innova Crysta 2.4 GX (white Color) which was booked on 29-12-2021 , (Ref:CM2246056) and A Bank loan amount was sanctioned for rupees 16,50,000/- and installments are being paid every month from that day onwards and still the vehicle is not delivered yet. Details

Loan Account Number: LAGTR00044994340 Loan Amount sanctioned: 16,50,000/ Vehicle on road price 24,15,697 rupees Loan Installment: 32979/ Loan Tenor 60 Months Mr. P. Reddy Pratap. Loan Approver: ICICI Bank -- WITH KIND REGARDS Mr. P. Reddy Pratap. 9866101012

It takes about 30 minutes just to get checked in, then have to wait another hour or 2 for my car, I really dread waiting just to get checked in. And every time I ask myself why do I still come here☹️

I had full confidence in the quality of service at Westbury Toyota's service department; Today I brought my third leased 4 Runner for a simple oil change, after numerous reminders to use my free service plan; It didn't bother me to see so many young, teenage looking, mechanics in the service area; But when the service rep showed me that my bumper was ripped from the frame due to an accident that happened in the service area after the oil change, I was furious!

For years I've had the same service and inspections while waiting for my trucks, without any incidents. I am a very large build, and they tried to lend me a Corola model car stating that no larger model was available, then, after decidind that i couldn't possibly fit, a Camery miraculously became available.

RE: Extortion, abusive of discretion and authority, harassment, Connivance with mechanic staff

JUNE 7,2022:0754 AM;I drove by to Toyota of Buena Park and spoke to Mariah Flores/ Service my assigned adviser. I came in to check for bumping noises on my left front tire . I got a call from around 2 hours after and quoted me for $2020.88 to change that they taught a front strut to replace. I declined and told Mariah i just do it some other time. I pick my car and got all lighted on my front dashboard, engine check, etc. My car almost gasping to start and die as I drove. I came back to call and complain to Mariah but instead of recovering and have resolution on the issue, I got scolded and yell and mock that my car is old and its not as good at it was. She said you can complain anywhere I…

Complaints Department,

I purchased my vehicle in June 2019. I normally take it to Marietta Toyota in Marietta, Georgia to be serviced when I am there. However, in November 2021, I was in Mississippi when my car needed its oil changed at 50,000 miles. I received the oil change from Gray-Daniels Toyota in Brandon, Mississippi. They did not indicate that there were any problems. I was going to get another oil change in May, but did not have time.

I went west to Denver, Colorado. A few weeks after my arrival, I made an appointment with Wal-Mart because the wait for the appointment with AutoNation Toyota Arapahoe was too long. Wal-Mart told me that they could not change the oil because of a pre-existing problem. I really didn't understand, so I made an appointment with AutoNation Toyota…

No one care for service Not one pick up the phone

I had full confidence in the quality of service at this shop; Today i brought my third 4 Runner for a simple oil change, after numerous reminders use my free service plan; It didn't bother me to see so many young, teen looking, mechanics in the service area; But when the service rep showed me that my bumper was ripped from the frame due to an accident that happened after the oil change, I was furious!

I am a very large build, and they tried to lend me a Corola model car stating that no larger model was available, then, after decidind that i couldn't possibly fit, a Camery miraculously became available. I will never drive 25 miles to trust service from here ever again.

I did report my experience to Toyota Corporate.

I have a2022 hybrid rav4 my download on screen not working right, they claimed they checked it and it needed updating and my phone had to fix the problem. They lied and never did anything!

I bought a new 2019 Toyota Four Runner on 1-1-2019 from Scott Clark Toyota in Matthews NC. This dealership got me to buy an extra warranty on this vehicle and I was told if I do not use it in 2 years I can receive my money back. At the 2 year mark I called to get my money back and was given the run around by this dealership. When I was finally able to talk to Julie in the finance department she then told me it would be better to wait until the vehicle reached 75k MILES because if I wanted my money back before then I would only get a partial payment. I believed her and now that the vehicle is a 75k MILES I am back to getting the run around from this lady. She will not call back and I also left a message for her manager and even the manager has not called me back.

I am really enjoying my…

I recently had my Toyota Tacoma serviced at Centennial Toyota in North Las Vegas NV. I had a concerned about the shocks making a noise when I go over a street bump. The service advisor had my vehicle inspected and informed me that new shocks will be ordered and they will be installed at soon as the parts arrived.

I received a call a few days later and I brought my vehicle back to the dealership. The advisor said everything will be covered by the warranty but not the alignment. They kept my vehicle for several hours and I went back to pick up my vehicle and the advisor informed me that Toyota declined the coverage because the shock’s leak is not significant enough.

But he wanted to charge for the front alignment. I asked to talk to a manager but he informed me that no one was available.…

I bought a used vehicle Toyota Highlander with 22,000 miles. 000 thousand dollars. We settled on monthly payment late Saturday at closing. I gave deposit and they told me I can pick it up Monday. I called Monday to make sure financing was set.

00 a month to payment which I told them to cancel the deal. After sitting in dealership for 45 minutes they came back and said okay, and took off the 30 dollars a month. Cole gave me the keys and did not look over car or give me any direction or tips on car.

I drove approx 5 minutes and realized there was a huge crack in middle of windshield. I pulled over and examined the rest of the vehicle and realize they did not fix the right bumper that was also all scratched up which we had discussed on Saturday.

I immediately called back the dealership and…

I bought brand new Toyota Highlander almost one & half year back. There is a problem in its Air Conditioning system. I took it to Toyota Service Center Sheikh Zaid Road Dubai. They told that there is some pipe which needs replacement however the part is not available in UAE and they need to order it from US. Its more than a month now and i am suffering without AC in the scotching heat of UAE without AC. Calling service center team Mr Manu and Mr Tanzeel ever alternate day however no update from their end.

I bought Toyota due to its reputation of excellent customer service, parts availability and easy maintenance. Now regretting as NO ONE IS HERE TO HELP ME OUT in this situation.

Very unhappy customer :(

Rgd, Amer Malik +971-52 -7434748

I have owned 3 Toyotas in my lifetime. I’ve always thought your business dealings were pretty shady in many ways But I have to admit, after the way that my daughter has been treated by the Toyota dealer in California, I will NEVER own another.

Rude, non caring, and down right demeaning customer service, costing my daughter wasted time, energy and grief trying to deal with her lease on her Yaris. Phone calls were no help, neither by me or my daughter. You guys should really know better.

You haven’t lost a customer, you have lost 2 customers, FOR LIFE. What a flipping nightmare that has finally ended with my daughter taking out a loan to pay off the car so she doesn’t ever have to deal with your insanity anymore!!!

And I feel the same. If I could I would give you a big fatty goose egg for…

I went to Miracle Toyota in Haines city Florida. I felt like I was being discriminating against. I went to see if I can keep the car that I was leasing, however, I was not qualify. What suprised me was when one of the sales person stated, "I am glad she did not get".

Just need to know my legal action hence forth. Thanks.

I want Toyota to repair for free or pay for the replacement of an evaporator core assembly, approximately $5400 per customer service representative, Certified Automotive Specialist, Glendora, CA, on June 10. February 2022, I submitted through your online service a request for payment of this same problem (Reference Number #220209001610). Fortunately or unfortunately, the problem went away. Unfortunately for me, the mechanical failure returned on June 5, and now the cost estimate to repair this A/C system is over $5000, according to Certified Automotive Specialist in Glendora, CA. It is not reasonable to pay almost 20% in repair cost for the car's original purchase price.

Toyotas have an excellent reliability reputation. That is why I bought my first Prius in 2005. After driving the car…

We had the worst customer service in Toyota Hanford ca . The sales man name camary hogue gave false information and the general manager Juan Roman was the rudest general manager ever he was cussing at us when we left the building. He told us to take our business somewhere else

I went for an oil change and it took 20 minutes for anyone to even acknowledge me. I finally had to say something.

Then they put the car behind me in front of me because I wasn't in my car. There is no sign about stay in car, the sign says, "check in here".

Also, the lady that finally checked me in seemed to have an attitude because I went in to check in where it says "check in here".

She then went around my car saying the dirt was damage and I had to sign off on it which I have never done.

I was there for an oil change which they say is lifetime but I only get 4 a year, well I drive more than that.

Anyways, I have purchased at least 3 vehicles here.

This happened in odessa texas.

since fog light parts/install instructions for our 2022 model were not yet available at purchase. We have yet to have fog lights installed. When we take the car for service we get the run-around. Initially our inquiries were answered as "it is on order"; then "those fog lights are available for that kind of RAV"; and lastly "fog lights are not shown on the sale documents".

We have reached out to the General Manager of DARCARS but have not had any resolution - just thanks for letting him know.

brand new.. 1st I was lied to about the warranties I Would have on the car they told me bumper the bumper for the 6 years I own the car.. Then I had an experience with a battery cable, They took a $2 roll of electrical tape and wrapped it around the wire that was sticking out which did not fix the problem eventually after filing a complaint they fixed the right problem but

lefthe right problem but left the electrical tape around the around the court which at 1st they charged me $189.. I just went to them today because I have a leak on the top of my car somewhere where the rain is coming in the car.

She tells me that I do not have a warranty I only had a 3 year warranty which is not what I was told, And then told me it would cost $119 To diagnose it...

I have a 2021 Toyota Highlander, I just bought it a year ago or even less than a year. The car was in the garage for over 6 months now with no use, just little bit ones. It’s a brand new one with no much use.

Now, the windshield glasses have a stress crack of a broken line into the glasses. It’s a defect from the car itself, since it’s a stress crack coming from the bottom of the glasses itself and no one absolutely no one did anything for the glasses and it can be recognized form anyone that this is a defect and a stress crack.

Now, I went to the dealership of Toyota and because they don’t want to replace it for no cost which is my right, they told me that this is an outside source, and I went to many mechanics and companies that replaces that and they said they are lying and I should…

2017 860. Engine failure ar 87k miles. WTF Toyota. Dont care if its a Subaru engine. Your badge is on the car. 8k later with now a used engine is quality I would expect from Chrysler. Selling your crap 86 and never again. Time for a honda.....

I bought a $50,000 Highlander and after 2 years the A/C is broke. A leak and no coolant. Toyota has a 3 year 36,000 mile warranty. Well of course my mileage is over a bit. So no warranty. I am puss that a car A/c unit would not last more then 2 summers.

Never again will I buy one. The dealership is always pushing but an extension warranty. A $50,000 Vechile would not have any problems after just 2 years. I believe this is bullshit.

I am writing to report one of your salesmen who forced us into an unscrupulous deal. I have been doing business with the company for almost 10 yrs. In 2017, I bought a 2018 Camry for my husband but it was given some problems.

I took it back to Toyota a few times and the problem continued. I had paid over 20K on the car but the problem was getting worse. Mr. Israel Villarreal forced us into leasing a car instead of remedying the issue.

We resisted but he said that was our best option. We ended leasing a car and lost all the money we spent on the purchase. We have made several calls to Toyota but to no avail. Due to our lack of knowledge we were taken advantage of & we know that is NOT how Toyota does business.

Our new account # 014200941488914889. The previous vehicle in question is…

My name is Delaney Munyan, my family members are loyal customers to Toyota, I drive a 2010 Prius that I bought (used) a few years ago. I’m contacting you today about the Customer Support Program involving the headlight defect for this model.

I’m aware that this program extended the warranty for the car in order to fix the manufacturing defect that causes too high of a voltage to be sent to the headlights, causing them to blow out. I’m also aware that this program expired in 2019.

It is now 2022, I GOT this car in 2019 and now I am having issues with the headlights. 50. I was also told by 3…

Dear Sir/Madam, I live in Hamburg, Germany, but own a Hilux 4D4 Dakar in South Africa. I always have my vehicle serviced at a Toyota dealership. The last two services were done in Maun, Botswana. After the last service, I wrote the letter below to them.....they haven't even had the decency to respond yet. What do you suggest? Best wishes, Roger Brown

Toyota Hilux CR17380 Roger Brown Sun 01/05/2022 17:01 Dear Sir/Madam, Your dealership serviced my Toyota Hilux 4D4 in the beginning of January. This was not the first time it had been serviced at Halfway Toyota Ngami. To say I was very dissatisfied with the quality of your work would be an understatement. When I delivered my vehicle, I informed the service desk that the handbrake was not working at all and that they should check the brakes. I…

I purchased a Toyota Tacoma, from Allen Toyota, Gulfport , Mississippi about 3 years ago. It is a 2008. The paint on top of the cab has completely come off ,and is rusting. The top of the hood is chipping every where,and flaking off all over.

I know it is a 2008, but a factory paint job should last the life of the truck. I hardly drive the truck, our main mode of transportation is our 2018 Rav4, bought from the same dealer. Before that we had a Highlander.

Toyota is a good dependable Vehicle, but my truck needs some help. I need help from Toyota. Thank you.

Went to Beaman Toyota Nashville and waited 6 plus hours to get a 20 minute software fix. I waited 6 plus hours first time and they had to pull the car because I had to pick up my kids from school.

So I waisted two days and over 12 hours for a software update that takes 20 minutes. Very frustrating.

My 2020 rav 4 I purchase brand new 2 dead battery this is become a nightmare for me never knowing if I go out will this car start I need answers this is unacceptable

Bought a car in 1/19/2022, never used Air condition becasue it always cold here, until April, first time turned the A/C on, not working, they refused to take care of it, said, everything is under mine pay.

Also I purchased the warranty, they told me if my veichel has issue, I just pay 100 dollars deduction and they pay the rest, but when I dropped my care to the service department, they first time charge me diagnose fee $275, I left.

Second time, I went back after they told me my warranty will conver the diagnose fee and they charge me only $159. Same dealer shop gave me two different price in one week for same issue. The day I was there, they told me to wait in the hall way lobby since they are doing diagnose right now, I waited with my daughter who is 13 months for one than 1 hour,…

I have a 2007 Camry that was purchased from McGeorge Toyota. I have outlined the last 90 days of repairs

12/21-the entire dashboard warning lights came on (Check VSC System, Check Engine, traction control, etc.). I paid $600 for repairs 4/2022- the same exact lights came on and I paid $1K for repairs. On the exact day driving home the exact lights came on again. 4/2022-I was told management looked at the car and $2K worth of repairs are need

I have taken my car to McGeorge Toyota for all maintenance. When I take my car their I am told my car is placed on the machine for a true diagnostic. Therefore, I am very livid of the fact that after three trips to McGeorge Toyota and I am now being told my car need 2K worth of repairs. The technician called on 4/29 and stated I would need to pay for…

Waited over 2 hrs for a tire rotation. When I asked the advisor for an update she called the garage area and it still had not been worked on (it was 1:15pm) now it is 130pm and I’m still waiting for my car.

I asked the service manager to stop the service and let me have the car back. He then proceeded to call the garage area to stop service so I can have my car back,

My bumper separated for no reason the truck only has 5000 miles on it and they told me at McGee Toyota it’s not covered I talked to many Tacoma owners and they said it’s a ongoing problem with the bumpers and should be covered

I own a 2013 Toyota RAV4 EV and it’s been sitting idle at the Mike Johnson Hickory Toyota Dealership in North Carolina —-for ELEVEN WEEKS —that’s almost THREE MONTHS!!! It’s battery pack has failed and it’s been diagnosed already—and is covered under the Orig Manufacturers Warranty ( 8 years). I also purchased the Toyota Platinum Warranty last year to add an additional 5 years or 60,000miles ….

The Mike Johnson Dealer said they would pay for shipping to California but not back — because that is the only State that can repair this unique limited production pure-electric vehicle (2600 units) is in Dealership repair centers in California. I’ve gotten the big run-around —now Toyota’s awfully non-solutionary “BRAND ENGAGEMENT” Center now tells me their final decision is they will not pay for…

I had an awful experience Monday 4/18/22 . My service appointment was awful. A service Department Rep at this location named James. Had me wait about 2 hours for my service. He has no customer service skills verbal at all.

He came to me after 7pm in the lobby to inform me that my battery was dead. Instead of initially informing me of which ended up wasting my time. James, then told me he finished my maintenance however could not place a battery in because all Toyota Corolla batteries all over are on back order.

I then asked did you call around to other Toyota's since I'm a first responder at the Manatee County Jail I did not want to be inconvenience. He said yes I have. Of which he lied to my face. He did not try to assist me in any way shape or fashion.

Then he proceeded to say also since…

What has happened to customer service when someone wants to buy a new Toyota highlander $41,000 -$50,000 range. My sister has cash sitting in an account ready to buy any car she wants, ready to write a check. No one at the Toyota dealership seems interested in helping her, didn't offer to let her test drive a car, didn't offer any information when she asked if someone could tell her about the 2022 highlander XLE, didn't even offer to give her a business card. Don't they still get commission?

She even told the man she wanted to test drive even an older model 2020- 2021 just to see the features, feel how it drives....The salesman just kept saying the cars sell before they even reach the car dealership.. We understand that but, the salesmen have such a bad attitude like they don't even have…

The customer services in Toyota company in Jordan is very bad . The employees speak to customers in rude language.

They took money on fixing a recall on my rav4

Leased a Tacoma pick-up in September, 2019. I asked for the three year lease and I wanted the three year no charge service agreement to go with it. The salesman agreed and gave me a yellow paper with Burdick Automotive and the words WE OWE in red on it.

I brought the truck in for the 30 month check up and now they say they have no record that I have the 3 year service agreement, and that the WE OWE statementis not enough. 90 for the service. Please let me know what recourse I have. Thanks

Leased a Tacoma pick-up in September, 2019. I asked for the three year lease and I wanted the three year no charge service agreement to go with it. The salesman agreed and gave me a yellow paper with Burdick Automotive and the words WE OWE in red on it.

I brought the truck in for the 30 month check up and now they say they have no record that I have the 3 year service agreement, and that the WE OWE statementis not enough. 90 for the service. Please let me know what recourse I have. Thanks

Hello my name is Samuel Velazquez I am writing Toyota today cuz I have a complaint I had brought my 2022 black venza in cuz of my key fob malfunctioning and not working properly I was told it would be a day or two for the problem to be resolved upon picking up my vehicle my vehicle was nowhere to be found I don't know what kind of show you guys are running down there at Toyota in Maplewood but

this is not professional at all. Ive had to walk to and from work everyday for the last week in a half I've missed appointment I've miss meeting and I even missed spending time with my son that I barely get to see I'm on the verge of losing my job so

I'm asking for ur help

I have purchased many vehicles in my life time from various dealerships; Honda, Toyota, Dodge, Nissan and by far I have never been more disappointed with the business integrity as I was with New Rochelle Toyota. My next steps will include filing a complaint with the business bureau as I believe their business ethic, credibility, and integrity is completely lacking.

Their team, Gabe and Darnel not only provided me misleading information during a purchase of a vehicle, but deceived me into believing I was purchasing a vehicle for one price, to only find out (after a 4-5 month wait on the vehicle) that there are $3000-4000 dollars of hidden fees that make no sense. According to my research, this is actually illegal and unethical for a business to tag on 3k worth of fees after the negotiated…

I am a very dissatisfied customer i have purchased 3 Camrys from this organization, i do not recall ever being late with any of my payments and they placed something negative on my credit report.

I took my new Toyota RAV4 hybrid for scheduled service at Capitol Toyota on Monday 21, March 2022 the scheduled service was oil change and tire rotation. The service advisor was not very welcoming to begin with. While vehicle was in for service requested the the under car shield checked for possible damage and replaced they only replaced one part looks they did not inspect the rest.

And also charged me a good amount for replacement. After the service when I returned home upon inspection found that my rims damaged during service lot of nicks and scratches this was not like that before the service. I am not satisfied that this dealership service department likes to damage customer vehicle when they bing it in for service.

I would like something done about this my rims replaced.

I was there to do the 50,000 miles maintenance which includes oil change, the oil change is due every 10k miles. If i don't read the form of the services that was done to my car i dont notice that they did not do the oil change they did the 45k service instead of what my car needed.

Wasted my whole morning the advisor does not know how to do his job his name is Steve Valdovinos. Horrible experience with him.