U-Haul

my reservation it was December 22nd I had a pick up time of 1230 PMat 4970 S E 16th i West Coast storage. I sat there for about an hour and a 1/2 waiting to get my Reserved u-haul.

finally, I calledU-haul customer service and was told that I needed to go then now to 88th & Foster to pick up my reservation. I am just wondering why uhal offers an online reservation as a convenience to your customers?

I was supposed to be to pick up the items by1pm. which due to uhaul Error I was charged and $80 late fee. I have not been offered any accommodation or discount. I have used u-haul several times in the past and I've never had any problems.

I hope we can come to some agreement so I feel accommodated for your error and I would return in the future And leave a review on Google About the customer…

Please tell me the employees there is only getting minimum wage, the people at my location, near 19440 doesnot deserves the job at all. The person name Carter told to my face he doesn't care If I have questions, he doesn't care If I run into a problem, and he doesn't care if they charge me more for gas.

Even asked me what do I want from them. Well, what I really want is you Carter get fired now. Shity people just donot deserve customer service jobs.

Hello,

My name is Geoffrey Jarpe. Recently my daughter rented a U-Haul truck and a vehicle tow dolly in Lubbock Texas. The details of the rental are below:

The rental occurred on 12/2/2022 at 12:24 pm. Contract number: 29087954 Equipment: TD 4168D Renting Location: U-Haul Moving & Storage of Lubbock - (740064) 1613 34th St. Lubbock, TX 79411 (806) 762-0307 The plan was to rent a U-Haul truck and tow her personal vehicle behind from Lubbock, TX to Denver, CO. We had issues getting the reserved 10 ft truck and ended up renting a 15 ft truck. That is another issue of having to pay for the extra size but that is not what this correspondence is about. What I want to bring to your attention at this time is a major safety concern in regards to the tow dolly and the safety culture that does not…

Uhaul in maugansville md is the worst location on the planet. Started dealing with a mom/daughter duo who answered all my ubox questions and had me all set up. Next thing I know they both quit and I'm stuck with dumb/dumber guy that claim to be management that camt find my box and claim I never had one there.

Say I'm behind in payments which I have receipts showing I'm nit then they say I can't have my stuff til I pay which again I show I'm caught up. They are rude cussing at me hanging up on me and walking away when I come in the store.

Absolutely horrible store and ehen I finally get my stuff they will be dealt will legally for thr extra charges because I have receipts of all the extra money charged to my card

1. The moving box was delivered late. 2. The person picking it up for shipping screamed at my wife because we moved the box like 75 feet so we could load it conveniently. 3. We were told we could access our stored box even though we hadn’t paid the full balance for shipping yet so we drove 1.5 hours to the facility and they sent us home. 4. They failed to give us the correct address for the storage facility which is why we had to drive 1.5 hours in the first place.

overall total waste of time and money.

Returned truck to disgruntled employee violently moving around trucks dropped off and when questioned he began violently screaming profanity in front of everyone. Unacceptable! Eugene Oregon 4400 Franklin Blvd employee (Ryan)

Dear Sir or Madam;

RE: Unit 0038

I have just been notified by my credit card company there was an issue with my account. The same credit card company I made my last payment of $545 on NOVEMBER 30, 2022!

I received notice of missed payment in October and November. I secondly received noticed of a lien on the contents of my unit 0038 and auction of my property in November.

What I DID NOT RECEIVE FROM your company ANY email or text message since my last payment on November 30th. Your company has NOT SENT ME AN EMAIL NOTIFYING ME OF ANY issues since that last payment, yet, I have constantly receive emails and text messages about settlement and giving up the content of my storage in November of 2022.

I will arrive at your company approximately noon on December 11 to pay my bill of $816 for…

6 miles and said we went 201 miles picture provid3d before and after use and denied pictures as evidence! Charged for extra insurance when not requested! Manager at Columbia Illinois facility was very verbally hostile! He needs to go back to school for proper business training and anger management!

I've been a private business man for over 30 years and have never seen so much corruption behind a desk as I did at this facility! I have already put a full report at the Better Business burrow with pictures sent to them as evidence with copy of rental contract!

Called U Haul Auburn NYmade an appointment for install if trailer hitch. Appointmenr was for 7 :30am got there was told that should have been called mechanic not in till 11:00. Left came back at 11:00 told me hanic still not in bur should be soon and service should be complete by 12 noon.

Came back still had not toched vehicle. Serviced person who had an appointment dor 8:30 that day. Then was told would have to come bacl in a week. We were leaving the very next day. They finnallt did work and were finished abot 4:00 pm.

Now home and the wirung is hanging down under the vehicle and will have to take back to Uhaul here in Florida. More time wasted . The employees were rude and could care less about good customer service. Very disgusted with your employees will never reccomended your…

An employee of uhaul @ 4457 kernel cir fort myers Florida took a payment from me and didn't put it in the register but kept it i reviewed the cameras at this location with management and seen it first hand and I have time stamps this caused my account to be delinquent and lead to all of my belongings being illegally thrown away I have called several chains of command and nothing has been done

I was speaking with the live chat for customer service and was met with a rude individual. Words they said could of been different to sound less rude yet they didn't. I was very unhappy with the conversation

This complaint is strictly behind the worst customer service I’ve experienced with any company. I’ve had my storage unit for 4years in this 4 years I’ve lost the key to my lock twice. Never had a problem with the associates cutting the lock off and charging me a small fee.

But for some reason I’ve been trying to get into my unit for over a month now. which The key is not lost just not accessible (in another state). I’ve visited the location 3 times and called and emailed the store manager numerous times with no help just the run around so now we are in a new month rent is due but I can not even get into my unit.

Uhaul storage will not get over on me because their associates don’t care about the customer at all. There are multiple people that can help but they’ve constantly told me to…

I’m suing uhaul. The manager at a location has a personal vendetta against me. I paid an $1100 bill in full and he red flagged me. Now my poor mother cannot rent a uhaul and will lose 2 full storage units of her belongings in two days because they would not rent to her

I am really scared to rent a uhaul truck for my move sunce uhaul left me stranded last time 300 miles from home and am a senior had to find a pay my own way back met driver with my stuff since engine blew in uhaul this was the worst experience. What can uhaul fo for me about this?

was charged to 8:30 . Which was getting close to me not being able to make my pick on other end. Went to this dealer they changed pick to. Was told they had no truck available that I requested. They where hell bent on me useing a box truck that use twice the gas .

I would not be able to watch the car in transit. He said I would use what they had or do with out. Called the number on on reservation explained to them . Hours later I was told to pick one up at nother dealer.

when told young clerk I wanted a pickup trailer she we got one . When she looked my reservation up she said the owner would not rent it out to local haul. Called back explained what she said she put me on hold.

Then said go back in they would rent it . Went back in was told the truck was broke. Sounds like no one in…

Had rented a truck then I had dealth in the family and father got sick totally forgot to check if truck was returned and it wasn’t still had my last stuff sitting in it all that time, got a call truck towed to uhaul 985 mass ave Roxbury get there my stuff is went threw a new pair of Yeezy missing two pair of Jordan’s and Air Force ask manager Chris who called me where’s the missing items can he check camera he says he can’t and his workers got they smart comments to say so all I’m asking is for my items to be returned and

if not I will be going to the news and other resources because I’m sure the camera works and can be checked!!!

I understand the customer service does not exist in this country anymore, and Uhaul is no exception. When you call the telephone number you were there get a call center which has no information whatsoever regarding any problem you may have.

All they’re concerned with is giving someone a message or making a new sale. When you call a branch you either get a menu that does not include speaking with someone with the excuse where serving another family or some BS like that, what it really means is we don’t wanna talk to you face-to-face because we haven’t been trained in customer service whatsoever.

Or winds up happening is you leave a message and someone gets back to you between 430 and five during their callback hours and you can’t talk so the excuses well we gave you a call back and no one…

I was forced to pay someone else's bill even tho I didn't owe anything. I had a friend helping me move and he owe uhaul money but they wouldn't let me rent my uhaul until I payed his account. Even tho he was taken off the authorization they told me if I didn't pay his account I wouldn't be able to complete my rental.

Very frustrating experience today, 10/12/22.

Called the largest local Y-Haul center and was transferred to a national call center (?). No problem with that. I told the representative I needed a wiring harness on my vehicle. She asked me if I, the customer, knew the part number of the harness I needed. I kept my mouth shut, but I could not help but wonder how I was supposed to know that information.

She politely excused herself while she looked for a part number. After several minutes she came back on the line and excused herself again. When she came back on the line this time, she said she had it straightened out. She quoted me a price of $40.00 for labor and $9.95 for the harness. We agreed on an appointment time of 2:30 at the largest U-Haul center in the area. We then changed the time…

We went into the U-Haul moving and storage of Milton @ 6050 Hwy 90 Milton Florida 32570 On 9/28/2022 my contract number is 21726496 The first time we went in to inquire about the price and availability of a pull behind trailer your employee informed us that the price was for a 24 hour rental.

However when we returned to get the rental she informed us that we had to have the trailer back within 6 hours well we needed to get some things done so we didn't have much of a choice but the price didn't change and she was extremely rude the whole time we were doing our rental agreement.

I think that she was actually the manager. Not that it matters if she is a manager or employee the fact that she was so rude and unprofessional in itself will ensure that I notify all of my friends and

family…

We were notified just a couple days before our move that our reservation was cancelled for a 26ft truck without consulting us at all because apparently there is a truck shortage. What good is a reservation then? Terrible experience, we had to make decisions on our furniture now.

5 minutes later a female comes up and says I have to be out of the unit in 2 weeks. So I go to the office and ask who it was that said that wrote the complaint and the manager ENEMY HERNANDEZ didn’t want to give me her name after mentioning that I was on the phone with corporate she said the person worked there, then

I was somehow charged again and ENEMY HERNANDEZ made me wait 45 minutes while she played on the phone no customers in the office( I have footage) talking Spanish to her co workers while I’m waiting there and I had an dentist appointment for an abscess.

I don’t what made her finally give back my refund but let’s just say she finally did. HIGHLY UNPROFESSIONAL,DISRESPECTFUL AND I BELIEVE FAILED TO EXHIBIT COMMON COURTESY NEEDED AT THAT MOMENT. She needs to be told and held…

U cant not charge us 2400 for a 26 uhaul going 2 florida. The exact truck comeing back 2 mo 800 dollars. Its not our fault they are looking for a u haul.i just want my half of the money back

I rented a uhaul trailer Back in July This is aug 24 2022 I am still being charged for toll charges I going to file a Complaint with the BBB this is on going I can never get you on the phone to clear this up

Rented a Truck on 8/12/2022 - Had the Truck for 1 1/2 Hours when the charges started to come in I was very upset.

There where multiple issues with the Reservation and was issued 50.00 Credit towards the Rental. Then I was Charged a Cleaning Fee and Fuel Surcharge and Fuel. The Rental Truck was picked up and was on 1/4 tank, I returned the truck with a 1/4 tank and the truck was swept out.

I called Customer Service and was told good luck and that these charges would not be returned. I filed a complaint and Kaylie Miller Area Field Manager sent an email stating that the charges would not refunded as again they are claiming I did not Sweep the truck and that the truck was below 1/4 tank.

I have rented from U Haul multiple times and did not feel that I would be taken advantage of and as…

Today I went to turn in unneeded boxes. I bought several to be sure I had enough for my move out of state and because you allow returns.

However, when I got to the store, I was told that they couldn't help me without a receipt. Who knew I would need a receipt to return U-Haul boxes to U-haul. Yeah, I see it now on the box now in tiny lettering.

I also see that it is written in another language, but much larger. Hmmmmm? It's something the rep should mention. The boxes are pristine and have "U-Haul" written all over them. Where else did I get them from? I bought at least 20 boxes in a variety of sizes.

The ones I don't need I guess I'm just stuck with, correct? That's a lot of business for this treatment. I would understand if the boxes were opened, damaged, or were from another…

I booked trailer 2 months in advance . A week prior i called to make sure it available. Customer care lady said there is nothing available for the dates i need the trailer for i told her i book 2 months in advance she said they will contact me 2&3 day before to tell me if its there she was rude .

So i went down to the uhual store on 23 rd street,richmond,ca spoke with them they said iam all set just check and confirm with them by Monday because I needed for Wednesday 20th 2022 so i call nothing theyput me on hold for 30 min . So i hung up and sent my wife over on Tuesday evening she was there for 2 hrs and jerry.

Helped her and she made reservations under her name karla sohal ans and he helped her to confirm the trailer they had one trailer and got confermation Wednesday morning went and…

Company’s ineptitude is costing me time and money. I planned a move from Regina, Saskatchewan to Grande Prairie. On 21st of June, 2022, I had booked a time to install a hitch on my vehicle and reserved a uhaul trailer, please note that I had taken time to go their office to get information on what the installation entailed and gave ample time before the installation day.

Company called a day before my appointment (appointment scheduled for 9th on July 2022) to inform me that there was a part they couldn’t get and the installation process explained to me prior would change and they would have to cut off my bumper. I go back to their office to get more information and seek alternatives.

As an alternative, I reserved a truck and auto transporter trailer to transport my vehicle to be picked…

They were supposed to be here last week to pick up the uboxes called Friday said they couldn't make it they would be here Tuesday for sure no show called wednesday they said 2 weeks talked with manager she said they came and boxes were blocked I was home all day they were not blocked.

Said they will come Friday. House was suppose to go on market last week. I am having surgery Friday and need house empty before that. Have trailers in culdasac we can't load cant get around uhaul boxes.

Employee (wasnt wearing name tag, red hair + glasses) handed me two boxes one glass pack one dish barrel and then handed me two packing kits for two glass pack boxes, when i came back Employee acted very annoyed that she had to correct situation. 98.

This was in uhaul seaside/gearhart oregon. Not pleased with these bait and switch tactics.

Went to rent a U-Haul for a move from Aurora to Calhan Colorado for a couple of days from the 7360 bent grass meadows U-Haul location in falcon Colorado. When we went to pick the U-Haul up the woman Lavonne I believe her name was never inspected it. Just here's the keys.

And when I called to extend the rental because there was only two of us doing all of the moving by ourselves she just started screaming at me on the phone. I never had such horrible customer service before. I called the main U-Haul number and they were able to extend it for us with no problem.

Then when we went into return the vehicle she was rude, hateful snotty and acted like she hated the world. I asked her can she please inspect it she replied by snapping at me I can't I am to busy! Isn't that her job.

To busy for…

Gentlemen at this location is very unprofessional and extremely rude.Never experienced such behavior from someone that is running a business

I moved out of my unit February 24th. A few days they charge me for the unit plus a late fee. Refuse to do anything about it. Cant get a call back from store manager. They also took my old lock off because they were having problems with tweekers living in units and thought mine was one them.

They left lock off and half of my couch is missing plus they charged me for another lock when it was their mistake.

They advertise one way rentals, yet because more trucks are leaving Ontario, I can't rent a truck to leave Ontario unless I want to return it to the place I rented it from. I should sue for false advertisement. They should be hiring drivers or trucking companies to keep their stock availability

Rented a u-haul truck. The u-haul employee filling out our agreement asked if I wanted insurance. I asked what it covers. He states “everything inside , the outside of vehicle and it even covers if you get stuck in the mud, they pull you out” I agree and said give me the insurance.

We got the truck stuck and called to tell them we needed a tow truck. They said we had to pay $325.. I explained we had insurance. They claimed we paid for the wrong insurance. I paid it so we can get home.

Next day I went to u-haul and spoke with a manager. Explaining situation, she says the employee is kind of new, he says the wrong things to customers, we keep telling him not to do those things. He didn’t charge you the extra $5 for the next level insurance.

I don’t know what u-haul charges for things. He…

I called u-haul this morning for a truck and a car hauler rental. They asked what I was hauling I told them that I was moving a project Truck from storage and they told me they had a 15' trailer I said prefect I will be right there to get it.

After getting to where I was loading up the truck I realized there was only 12' of usable deck and that the truck would not fit. So I took it back and told them they gave me miss information about the trailer was useless.

They did not seem to care and still charged me $136 for one hour and total of five miles. Had they told me that the deck was only 12' I would have never rented it to start with. Very poor customer service at the 1011 N pine Ave ocala fl, 34470 location. The order #93602957.

On Nov. 20, 2021, I had a hitch and wiring package installed on my 2015 Nissan Rogue. A few days later, I rented a trailer for a couple of days. When I returned it, I was informed the lights weren't working. We made an appointment for me to bring my vehicle in to have it checked. I was told the wiring box was bad, and they did not have one and would have to order one. They would call me when it came in. I check back several times in the next two weeks, only to be told it hadn't come in yet. I was forced to rent a truck to make my move by the end of the month. Cost was $864.69. To this day, I still have not received a call from the facility regarding my needed repairs. What can I do? I need to rent another trailer, but can not do so until the wiring is repaired.

Patrick Vannoy 2862 E Luna…

5 YEARS, i HAVE USED THIS SERVICE MAYBE 15 TIMES, THEIR ALWAYS A PROBLEM. The Employed that are hired there have no understanding how to communicate in a Business manor, there are always new Employee, this were the First week in January, 2022.

I have never been treated in a professional manner, And each time it get worst, This is Sad that your company hire these type of people, that is not people, peoples, have no ideal, about Business, & Customer Service. YOUR COMPANY S---KS, i AM FED UP WITH THIS BULL; Train these People in the , way that is needed. IT'S S--KS. [ Oliver Pope;]

I have rented from uhaul numerous numerous times. I have been grateful for the online check-in because it limits my face to face contact and interaction with others. This is due to a severe anxiety disorder as well as severe PTSD among many other concerns I unfortunately acquired during my 17+ years of combat/military service.

While I was doing my online checkin for this reservation, I came across a new requirement I have NEVER seem prior to any other reservations. It was asking for an additional contact/verification. This was either a person, passport, lease agreement, employment. 1.

I am a disabled vet, retired, and do not work 2. I do not go around town with my home owners paperwork or whatever other means of resident verification. 3. I do not have my passport on hand unless I know it…

I have been waiting for over a month for a refund from Uhaul. This is $3290.70.

I have been charged twice for one rental and charged for safe move on both of them when I specifically said I did not want safe move . I cannot reach anyone at the rental location the line has been busy since I returned the truck yesterday, they have 2 phone numbers and both have stayed busy. I

I just witnessed the most horrific behavior from a U-Haul employee I saw a dog and a man and his belongings sitting in front of their dealership in Yuba City CaliforniaAt when I pulled in to see what was going on the employee was yelling at this little man and had thrown him and his dog and his possessions out on the side of the road and was yelling and cursing at him telling him Supposed to be moving with the truck not living in it which the guy said was not the case he just was trying to get to where he was moving to and

it ran short on money either way the employee yelling or cursing at him So unprofessional and To throw a little old man and his dog out on the street with all of his belongings only halfway to where he was trying to go where is the customer service or even the…

Horrible customer service! Here is a copy of the message that was left on my answering machine. "Good morning this is Lori from Highlands Ranch you we need our truck back. Your card is declined but you will be charged additional days plus $50 for every customer you bump because we have people that work for truck to rent.

So you need to return our vehicle before we call the police on you"

Had a problem w/ a trailer, waited almost an hour for someone to get back to me, and then the next day was made to feel like an idiot for trying to get someone to take me seriously about a potential problem to save them $ and a potential lawsuit if something were to happen returning a piece of dangerous equipment

Had a trailer which was not engaging on my hitch, which was banging every time i pulled off or stepped on the brake, with threats of charging me $250 for a roadcall

Charging someone for a roadcall out of concern even if the consumer is unsure is a poor buisness practice

Agent was rude and disrespectful refused us serice friend had a overpayment and was about to pay it but agent became rude and refused us a truck it was very unprofessional of him no reason for that person to be rude and obnoxious and want something done he’s from the outer Washington st Watertown ny on 11/11/21 at 630 pm

10 would go up to 94 something how is that right and I have been a manager for years and I have never disrespected a customer the way they disrespected me I was also told that uhaull always gives enough free miles on truck for the move plis a few extra well my move is over the 30 miles they gave me and when I asked about that the supposed to be manager told me I can't just go e you free miles just cause I want them so rude it's not just cause I want them I am supposed to get enough for the move then

of I go over I pay the difference I am very very unhappy with U-Haul service can someone please call my name is Melissa wilson pH number 463-888-4585 ty

I have made reservation for a truck leaving Torrance California going to Las Vegas Nevada I made those arrangements November 3nd they call me the next day to confirm my reservations name a call me October 22nd and that they have to cancel my appointment because they do not have any trucks available that day until the end of the month November I called them back to say it's okay can I make reservation for the end of next month I spoke to mr.

Wisdom and only thing he could tell me was that he could not make any reservation from now until he did not know when because he could not schedule any trucks to go out I never heard of this and now I had problems because I made all Arrangements to move out on that day November 3rd now I am in a bind I don't know what to do is this true that they…

Unprofessional service at Topaz Avenue's U-Haul (Victoria, BC).

My husband and I used their service a few weeks ago and loved it, that is why today (October 17th), we wanted to use their service again to pick up some furniture. We went to U-Haul in Victoria (Topaz Avenue) to rent a minivan. However, this time the Assistant Manager (her/she) insisted to say that they couldn't rent it for international students who don't have a paper version of an official driver's license translated by the Canadian government.

We asked her to show us this company's policy, and she didn't show us. We felt disrespected, not to say discriminated, once we know a few non-Canadian friends who always use U-Haul services WITHOUT an official driver's license translated by the Canadian government.

Will never use…

Complete incompetence bottom to top, and rudeness and disrespect toward customers.

I went in to the UHaul office in Moscow, Idaho, three times to see about getting a trailer hitch installed. Each time I went there was no one at the desk and a number of customers standing around looking baffled trying to find someone who worked there. The first two times I just left. The third time I waited long enough for an employee to show up and I made an appt. I brought in my car the next day-- same thing, nobody to be seen, and three customers standing in line looking mad. So I left my key on the counter and called a bit later to tell them I had left the key. I had been left with no choice but to leave a lot of valuables in the car (professional equipment), so I insisted very profoundly that when…

While calling the u haul on 3969 Rancho in Las Vegas Nevada . I called was put on hold . After 3 min I hung up and called back. A lady answered and I proceeded to ask if I could bring a uhaul back to a different location, when she explained in town I told her I was out of town.

She was rude by this point. Was still forthcoming with info. I didn’t like being treated rudely and I raised my voice a bit and she hung up. I called back asked her name she hung up again while saying something rude. Couldn’t make it out.

I called back a third time talked to Chris the manager. He was helpful , but when I inquired on making sure that the employee was going to be documented for this . He then began to be rude his self taking his employee said saying he don’t have to document anything. Check the…