United Airlines

Poor assistance for a person with a disability. I was on a return flight from Hawaii and I had requested a wheelchair with assistance. When I got off the plane in Toronto the wheelchair was there but no one was there to bring me to pick up my suitcases and make my next flight.

I was travelling with my daughter but she too has medical problems and should not have been pushing me but had to. We went to speak to a United Airlines representative and when we started speaking - there was no one around him or speaking to him but us, he put his hand up in my face and refused to speak to us.

He kept shaking his head in a no way and didn't speak just kept placing his hand up to show he would not speak to us. I have travelled all over the world and have encountered some rude people but never from…

Dear United Customer Service Representative:

My family endured a very stressful and humiliating experience today with United Airlines. My flight was UA flight 59- SFO to Frankfurt on 6/10/19. The flight time was 1:50p We arrived in line for check in by 11:30 and met with the ticketing agent by 12:00p I provided the agent the above confirmation Codes- PRT96M- this was for my children, Jonah Jacob, and Jeslyn Jacob. I also provided Confirmation code- N8L292- for myself, Joji Jacob, Bobby Jacob (wife), Yasmin Jacob, and Sherin Jacob- 2 dtrs. The agent stated "there is a problem you only have 4 tickets ticketed and confirmed" I tried to ask what was the issue but she became very short and kurt with me, saying " I am working on it.I need you to relax." Then a supervisor said that my kids Jonah…

I was charged $300 to change a flight reservation. Barrhead travel have confirmed that I should not have been charged as the flight time was changing anyway due to a schedule change. Please refund my $300.

My husband and I have been with Mileage Plus for over 20 years. The actual flight from Seattle to Denver on June 3rd at 6:30 am went fairly well. I thought the crew was exceptional. k. with my experience was the fact that I couldn't be prepared with my boarding pass the night before because I wasn't checking in luggage.

I was worried about returning a rental car and getting to an early flight on time, adding to that the need to have an United rep check me in was ridiculous. Luckily there wasn't a huge line at the United SeaTac counter, but the night before I was worried about that too!

We fly a fair amount and want a comfortable, easy experience. This pre- flight experience was very stressful. Please don't punish people for traveling light, post the new rules…

Arrived 0530 on 20 May for my 0700 Flt from Charlotte NC, connecting in Houston, Tx for San Jose, Ca. Bag Ck had seven lines but only two (2) ladies asst in Bag's, and boarding pass ect. they ran fr one station to another ( We had our boarding pass and pre paid bags).

At 0610 (40 min wait) We were told our flt was "CLOSED" No more bags, no flts for today avail. ) Lady gave me 1-800 number to call. 40 min on hold and was told we could get a 0625 Flt. on 21st. Stayed in Marriott overnight.

arrived at 03:30 for a sure processing time. We paid for an up grade of seats for the 20th flt but had to take what was available (21st) Charlotte to Denver connect for San Jose, Ca. Seat were was good except for San Jose flt.

we had Middle seats far separated. 00 (Approx). A. Appt on the 21st and had…

I was on flight UA 669 from DEN to MSP on Monday May 20th which was supposed to depart at 19:50 but was delayed until a 20:45 departure time. Boarding ended at 20:30 and we were kept on the concourse until we took flight at 00:00 which is 3 and 1/2 hours of waiting on the tarmac which is illegal.

I am 6' 2" and have back problems. This caused severe cramping and took me about 2 days to recover from it. When I look up the flight it shows it landing at 00:39. That is a complete lie and cover up since it did not land until almost 03:00.

I expect someone to get back to me on this rather than forcing me to go to the Dept. of Transportation to file a complaint.

My wife and I booked a trip on Feb-5th for a May 10th vacation, as we often do with United. This trip was to the Bahamas ( Exuma ) to be specific. The flight Friday morning was delayed 30 min due to bad weather.

5 hour layover in Ft. Lauderdale. This is where the trouble began with SILVER AIRLINES FLIGHT TO EXUMA !! The flight ( UA 3072S ) boarded 1 hour late as we watched the maintenance crew in the tail of the plan we wondered what was going on.

We then proceeded to leave the gate, then abruptly turned around and de-boarded. We were told for 5 hours that Silver was bringing another plane to take us to Exuma. After 6 hrs of waiting in the airport they cancelled the flight.

The next morning the flight was delayed…

May 7, 2019

Terri Ann Martin 2814 Eliston Street Bowie MD 29716

To whom it may concern I am writing to seek your assistance about my recent extremely frustrating experience I had with your airline. On April 26, 2019 I was scheduled to fly on united airline flight number UA4ON. Ticket number 0162443205462. Washington Dc to Newark, NJ then Newark NJ to Port Of Spain Trinidad. After arriving at the airport , well in advance of my flight. I was informed that my Flight was canceled. In return I was given a ticket to take Amtrak. Train was leaving @ 5:45pm took a taxi which I had to pay out of my pocket. Which cost me 35.00 because it was rush hour. Got to the train have to get help with my bags which was 20.00. Got to Newark Airprt they mess up my ticket entering wrong name. It took them 45…

I called 3 times to get information but nobody seem to knw what to tell me. They were suppose to call me back and I never got a call It wasn't any better at the airport either. Was suppose to have a window seat and got an aisle seat.

Your Houston staff is very unfriendly and not very helpful. I fly to Lubbock frequently but not sure I will fly United again after all that frustration.

Locator T892ZM. April25, Departed CAK to Houston. Flt 6041. Ran from plane to gate to catch Flt 6292 to Tucson and status showed early. We weren't that late and they let the plane go.

Also an unannounced gate change after the sprint to a different gate area not nearby caused a missed connection. Offered standby on next flight, food coupon and $75. OK. On return flight 4/30 Flt 1062 weather in Chicago prevented n on time departure but the connection was delayed the same amount so should be ok.

Before we took off the connecting Flt 3876 to CAK was cancelled. It is the last flight to CAK. got put onto a Flt to Cleveland Flt 2204. wife had to get kids out of bed to come get me.

Can you do anything to compensate me for the issues? The weather was good enough to land and take off on different…

United is well known for th;eir one bag policy so i had all my items in the one bag including my laptop. The ticket agent said i would have to check the piece and charged me $30. All my medication was in the bag/ I noted many people who had oversized luggage including duffle bags on the flight.

In San Francisco, my one stop, after missing a connection, having no medication and carrying my purse and laptop for 4 h ours I was sick I noted a flight to Eugene and the attendant was telling the travelers they would collect bags ala carte without a charge. i a disabled older woman requiring a wheelchair and i feel this wad a clear case of discrimination.

We landed in Ontario and they had lost my luggage. I called at 8 am after a harrowing night wit h pain, they said it wad i route. In fact it…

I would like to file a complaint first of all with your Disability Department. Amanda Kreiss who is disabled and I travelled on Wednesday the 17th of April from Chicago to San Francisco and then on to Maui. Our first flight was 499.

The disability desk took forever to get Amanda checked in and we had very little time to get to the gate. When we arrived in San Francisco there was nobody to pick her up although she had been told by disability that they would help her all through her trip.

We went to Customer Service in San Francisco to confirm that there would be someone with an aisle chair to take her onto the plane. When we got there there wasn't one and the disability person took her in a chair that can't fit on the plane.

She was not doing well and managed to get on and was placed in…

My family and me are heading for the spring breake to Europe. Due the delay of the flight from ORF to IAD this afternoon, Apr 12th, we missed our flight to VIE for 5 minutes.

The next connection even with an additional lay over via FRA has dealyed us for about 12 hrs and we had to wait with our 7-year old daughter for about 5hrs in Dulles.

Hence, I had to feed our family for $80.- and we´re starting much too late in order to catch with the people, who are waiting for us.

Asking at the United desk at the C1 gate dealing with the flight to FRA depating at 22.20, UA932, for an upgrade as compensation or a voucher, we were rejected.

It´s not the first time that United is perfoming like that. My frustration is manifest and paramount. I´d pay double the price, if there would be an…

I traveled Business Class from Heathrow to EWR yesterday (March 31) on UA 940 Seat 3L to find the seat not working. The plane was full and my wish to sleep was prevented. The crew member who tried to assist told me to complain to you.

It was a most uncomfortable flight.

​A year ago I called United Reservations to cancel the remainder of an itinerary that would have taken me round trip from Seattle to San Diego, Costa Rico, New Orleans, Denver to home. I had reached San Diego. The $2,000 or so remainder, good for another booking, if made within a year.

When called to re-book, I was informed, as I didn't show up for the flight out of San Diego -- the flight I cancelled -- l lost the $2,000.

As the request to cancel was not recorded, my request now to use the unused sum has been, so far, denied.

I have been a United member for over 30 years and feel cheated.

Professor Robert Cope, University of Washington, retired.

MY HUSBAND FLEW OUT OF ROCHESTER ON 3/2/19, WHEN HE ARRIVED AT THE AIRPORT IN PLENTY OF TIME, HE WAITED IN LINE FOR 45 MIN. AS THE KIASS WHERE NOT WORKING RIGHT AND THERE WAS ONLY TWO WORKERS, ONE FEMALE AND ONE MALE.

THE MALE ACTED LIKE HE DID NOT KNOW WHAT HE WAS DOING AND THE FEMALE WAS VERY RUDE. PASSANGERS WHERE VERY UPSET BECAUSE IT WAS GETTING LATER AND LATER. 00 LESS THAN THE PASSANGER NEXT TO HIM HE GETS CHARGED,THAT IS DISCRIMANATION.

HE JUST FLEW ON A DIFFERENT AIRLINE TWO WEEKS BEFORE THAT AND DID NOT HAVE TO…

on Feb. 20 2019 I was scheduled to fly flight UA 3496 to Key West from Newark. We were supposed to board at 12:20, fight cancelled at 12:00, I had just spoke to a pilot in the terminal and asked if he thought there would be a problem because of the snow.

HE CHECKED HIS PHONE AND TOLD ME OUR CREW AND PLANE WAS THERE, THERE SHOULDNT BE A PROBLEM. Next thing our flight was cancelled we should all go to customer service. we get there and 1 person taking care of everyone, 1 person. After approx.

45 minutes we get to the counter and we stand there another 45 minutes in total because our rep couldn't figure out what she's doing and low and behold our flight is re-instated. Now scheduled to take off at 5pm, load us at 4:30 and we don't take off till 6:45 but wait it gets better.

WE land in Key…

My husband used your airline recently and we looked on the web sight to see what it said about a carry on. Arrived at airport and waited in line for 45 minutes most of the computers for self service did not work properly, they only had two workers, one did not act like he know what he was doing and the female was rude. 00 unbelievable.

00 less than the person next to him he gets penalized for it and the people in line almost missed their planes. He was suppose to arrive in Chicago at 9:03 am but he is just now arriving unbelievable again.

You wonder why you only have 1 star out of 5. Two weeks ago we flew out of the same airport different airline and could have a carry on at no cost and had NO trouble. Out flights where early at arriving to our destination.

Fly with United is a negative…

My husband used your airline recently and we looked on the web sight to see what it said about a carry on. Arrived at airport and waited in line for 45 minutes most of the computers for self service did not work properly, they only had two workers, one did not act like he know what he was doing and the female was rude. 00 unbelievable.

00 less than the person next to him he gets penalized for it and the people in line almost missed their planes. He was suppose to arrive in Chicago at 9:03 am but he is just now arriving unbelievable again.

You wonder why you only have 1 star out of 5. Two weeks ago we flew out of the same airport different airline and could have a carry on at no cost and had NO trouble. Out flights where early at arriving to our destination.

Fly with United is a negative…

Maria Onuigbo 3226 Cherrybark Oak Dr. Houston, Tx 77082 February 19, 20019

On April 17, 2018 I purchased two travel tickets for my son, Mr. Stanley Nwatarali and myself to travel to Enugu, Nigeria, From Houston Texas (IAH), U.S.A. The travel was scheduled as stated in the attached itinerary. I am certain those tickets were genuine because United Airline accepted them and issued us boarding passes. But at the boarding gate we were told the plane was full already. None of the airline officials we talked to helped. United did not care to find us any viable alternative. I was made to understand by one officials that that plane was in fact not full when it left Houston for Chicago. When we asked to have our luggage back, United Airline claimed they were already gone to Chicago. We were told…

I stood in line in the basement of Denver airport for over 30 minutes. My back is killing me. I just had an all night flight and this is more exhausting then that. What inconsideration! Any explanations? I'm about to broadcast this on Facebook!

direct flight from Houston to Aspen on Dec. 27, 2018. There were four of us traveling with 5 checked bags, one being an ice chest with 50 lbs of prepared food and 4 bags of ski clothes for our trip.

one of the missing ones, being the ice chest and 2 clothes/equipment bags. there were 8 flights from Houston into Aspen and still no bags. This resulted in expenses and time to and from the airport 3 times and without ski gear until Saturday evening, with the ice chest arriving on the evening of the 3rd day.

We had a file number of ASE34979M and spoke with various reps. We got approval on the 2nd missed ski day to purchase replacement clothing for skier, including 2 jackets and ski pants. 36 and would like reimbursement for the following food items that needed to be replaced upon arrival,…

Dear United Airlines,

January 16th 2019 I flew from Fort Lauderdale airport to Ontaio California, with a stop in San fransico Ca. After arriving to San Fransisco I was connecting to Ontario CA. Due to the weather coditions my flight was cancelled. The costomer service was rude, and not helpful at all I felt like the United employees could care care less about my situation try to connect to get home to Ontario Ca. I was treat in a very unprofessional unfriendly manor. I was distraught , exhausted and freezing cold, sad and humiliated. It seemed like the employees working with United airlines did not know what they were doing and werent able to help me. I did not know what to do and was reliying on United to help me find a flight home to Ontario. I spent several hours on hold with the…

C. at the end of June 2018. I asked for and received a wheelchair which included a person to navigate me. An excellent job done ! I had planned to return via automobile to Raleigh around the 1st part of November.

Unfortunately I was admitted to the hospital in Burlington for a TIA (mini-stroke). Two days after my release my sister purchased a ticket to fly me back to Raleigh. I asked for a wheelchair again and was still weak from my hospital stay.

I arrived at the Airport in Burlington Vt. m. departure. A wheel chair and care giver were provided to me. I was wheeled to the departure counter to wait. The woman at the counter informed me that I would have to walk out on to the tarmac and board from there.

She informed me they didn't have any extra help to deal with me. I was very weak but…

Sharlene Jones-Bush and Jerry W. 08. m. m. The first attendant stated that we did not have a flight because he could not find it when I had the itinerary in my hand. Than a female attendant came and said that the flight was cancelled due to the weather.

However, no one contacted us regarding this information. We did not received any text messages, e-mails nor phone call. Than the attendant noticed that United had us leaving out of Baton Rouge the next day 03JAN2019 at 06:50 am. My question was "WHY" would you put us on a flight to Baton Rouge when we came into Lafayette.

She said that it was "United" fault so she made reservation for us at the Double Tree Hotel. She said they had continental breakfast which they did not. Double Tree put us in a room with double beds and we are standing…

If I could give 0 stars I would. My Aunt flight was cancelled and we were not contacted letting us know of the cancellation. What is the point of giving a phone number if no one contacts us about the status of the flight?

Her flight was from SFO to IAH flight #1197 and the flight that was cancelled was from IAH to SHV flight #4346 on Wednesday, January 2, 2019. I drove from San Jose to SFO to find out her flight was cancelled and I cant expect her to wait all day to get on the next flight that was leaving around 6pm.

I had to reschedule the flight for the next day and again drive back up to SFO. Waste of time and gas. On top of all of this, United Airlines has the worst customer service. The employees were extremely rude and pretty much useless.

They gave me the run around and it seems…

United canceled our flight on 12/30/18Flight number 568 without notification. We were terribly upset because our bags were went to Atlanta and We were told that we could only send 2 bags . To make matters worse the TSA representative kept my over 125.00 of toiletries. When we were informed that we needed to wait until 10 pm from 1:30 pm . We went back to retrieve our toiletries to check the 3rd bag .

We planned to apply for a United credit card similar to the Delta card to avoid the hefty fees we paid ( 100.00 ) going and( 50.00) returning Loss of time with family stress, anxiety . etc.

We are also mailing in a complaint with documents . We would appreciate compensation 2 round trip tickets and reimbursement regarding the bags if a t all possible . My husband is a disabled Veteran and I…

I tried boarding a flight Wednesday morning to Puerto Vallarta with my daughter. Your agent felt my passport was not acceptable because my dog had put a tooth mark through it. I was forced to re-book my flight for the next morning and spent all day at the passport office trying to get an emergency passport issued.

Upon arrival at the passport office the passport office immediately felt my passport was still good but since your agent declined it they felt best to try and have a new one issued. Unfortunately when you do this they take your old passport.

After waiting all day we were told one of the offices back east was closed for the holiday and we would no be able to get a new one issued until after the holidays. Fortunately my company and the resort I was booked at were understanding and…

Dear Sir or Madam: I am writing this letter as I have learned that United is possibly adding a nonstop flight from Newark to Prague. I travel regularly every two months to Prague and have been using Delta, but with a stop either Paris or Amsterdam.

I have an experience that I would like to share with you as I now have deep concerns with forming a relationship with United. On December 1, 2018, my family and I were on United Flight 1476 from San Jose del Cabo, Mexico to Newark, NJ.

After checking in, we realized our seats were not together. My partner, Lucie Bekeska, and my three year old son, Franz, had seats 15A &15B where I was eight rows behind in seat 23B. After entering the plane, I asked the steward, whom I later identified as Donald, if he would be able to accommodate us with seats…

Dear Sir or Madam: I am writing this letter as I have learned that United is possibly adding a nonstop flight from Newark to Prague. I travel regularly every two months to Prague and have been using Delta, but with a stop either Paris or Amsterdam.

I have an experience that I would like to share with you as I now have deep concerns with forming a relationship with United. On December 1, 2018, my family and I were on United Flight 1476 from San Jose del Cabo, Mexico to Newark, NJ.

After checking in, we realized our seats were not together. My partner, Lucie Bekeska, and my three year old son, Franz, had seats 15A &15B where I was eight rows behind in seat 23B. After entering the plane, I asked the steward, whom I later identified as Donald, if he would be able to accommodate us with seats…

On 11/4/2018 I was on a return flight from Albuquerque, New Mexico to Houghton, MI. after an educational conference. It was a very hard trip on me. I aim 73 years old and in poor health I realized that I had left my lab on the seat next to me at the Albuquerque airport.

I went directly to the United desk and reported what I had done. The United worker at the desk immediately called the Albuquerque United worker. It was reported to me that they had my laptop and said they would send it to me.

I received an email from Tiffany Rickel from the Albuquerque terminal stating that she would send it to me. I waited and waited for her to do so. I couple of weeks went by and no package. I emailed her and she said she was out of work for illness.

I emailed her back and said that was understandable…

We flew to Denver CO on Friday, and was supposed to return Sunday, December 9. Well, we see the weather is getting serious, called Saturday night to see if we could get on a different flight and were told nothing was available.

So we go to Denver, check in, fly to Dulles. Arrive and receive a text that flight to Greenville SC is cancelled, with a link to check the next available. I have three small kids that were snowed in and getting really upset because Mommy and Daddy are out there and can't get home and they just want to get home- it was stressful when I saw Tuesday would have been the NEXT available flight. 5…

While traveling on a cruise ship, my Vietnam Veteran husband suffered a major PTSD episode which required immediate medical help. I booked a flight from MIA to IAH in the middle of the night making a mistake by booking it for June 2 instead of December 2 (Confirmation #PYHSVB).

I didn't receive an email to confirm the flight. Upon my arrival at the airport, this was reported to me by the agent and I was asked to contact guest services which I did and canceled this flight. I rebooked on the 1:45 flight 1699 (Confirmation #AHFFBR) for triple the price of $988 from the original $355.

The value I received for my money was absolutely awful and worsened my husband's episodes by delays in the flight, poor seating arrangement, which resulted in us missing the Veteran Administration clinic…

Flight ua328 11/9/18 confirmation #CLMPD4 Denver to Honolulul seat 43E I was in a group of about 28 and we froze during the whole flight. We were told they could not adjust the temp. I was very uncomfortable during the whole fight.

My address is 2222 fern ln. Hamilton Ohio 45013 Phone # 513-844-2704 I fell I should be compensated for this problem. Thank you

My wife is the primary on our account (Patricia Liptak MILAGE PLUS # sb 821277, mine is sb821335., when I went to our milage plus account to see if I was credited for 5000 miles on 9/19/17 it showed my number was invalid. It is not. Please contact us and let us know why this is so. Please contact my wife Pat Liptak.

Emil Liptak

I never even got to fly your airline. 2 days in a row my flight was cancelled last minute. Besides driving 90 miles to the airport, I also lost 2 days of work that came out of my pocket because of mechanical issues (1st cancellation) and apparently fly crew issues (2nd cancellation) with your airline.

Your airline didn't even make an offer for a voucher, which I thought was appropriate. My flights were scheduled at MSO on 11/11/2018 (United Airlines 4712 Flight, departing @ 05:07 pm) and then the second rescheduled flight on 11/12/2018 for 05:07 pm.

I ended up flying Delta.

I WAS TAKING A TRIP FROM WEST PALM BEACH FL TO ELMIRA NY. MY CONNECTING FLIGHT FROM NEWARK WAS CANCELLED. I WAS NEVER SENT A TEXT OR EMAIL. THE NEXT FLIGHT THEY COULD GET ME ON WAS LEAVING 24 HOURS AFTER THE ORIGINAL FLIGHT.I HAD TO GET SOMEONE TO DRIVE ME BECAUSE I HAD A FAMILY MATTER THE NEXT DAY AT NOON. I WAS TOLD THAT THERE WAS NOTHING THEY COULD DO. WAS I SUPPOSED TO STAY AT THE AIRPORT ALL DAY AND NIGHT? I AM 77 YEARS OLD AND THIS IS NOT ACCEPTABLE.

MY RETURN TRIP WAS NOT ANY BETTER. I ARRIVED AT THE ELMIRA AIRPORT AND WAS TOLD THE FLIGHT WAS DELAYED AND I WOULDN'T BE ABLE TO MAKE THE CONNECTING FLIGHT IN NEWARK. I WAS RESCHEDULED FOR THE NEXT DAY AT 6AM. THE AIRPORT IS AN HOUR DRIVE FROM MY DAUGHTER. WE GOT TO THE ELMIRA AIRPORT AT 4 FOR A 5:50 FLIGHT AND HAD TO DRIVE BACK AND…

to whom this may concern, I flew to Seattle, Washington from Newark Airport on Aug 20 or 21st 2018 the flight there was ok. though we had a long delay and were told after everyone had boarded that we needed to download an app to see a movie or play a game ... with not enough time to down load before take off and our phones not fully charged, you can imagine how we felt knowing our cross country flight was going to be boring .. Oh did i mention that seats 1 through 22 have charging outlets - yea we were in row 23 ... no one said sorry or cah we charge your phone upfront .. we just got a funny smile . kind of a" that's life attitude "...

On our return to Newark airport on Aug 27 2018 ( UA 1695) the delay wasn't that long, and my husband went to make sure our seats were in row 22 or before…

My husband and I were returning from The Cayman Islands on Saturday Oct. 20,2018 on United flight 1497. We had handicap accommodations in place going and coming back on this trip. Before going to the airport we called and confirmed that the accommodations were still in place and assured that my husband would be taken care of.

Upon arrival no one would help us and were told they could not locate a wheelchair. This proceeded for 25 minutes.

Finally, a representative from American airlines provided us with a wheelchair and helped us as best she could. A longer wait continued before a United representative finally came to our aid. We finally proceeded to our departure gate. We waited there and no help again when trying to board the flight.

I finally pushed him to the gate entrance and at…

To whom it may concern: Reference ID # 15201214 Passengers: Brian Crawford-Greene and Elizabeth Selfridge. com I have not had any reply to my phone calls to 877-624-2660 and therefore assume you are not going to be in touch. I have never been treated in this way in all the flying I have done. 45 mins.

Yes the extra 15 mins put us at the airport a shade under 06:30. I immediately grabbed the bags while my partner paid for the ride and hobbled over to join me at the counter. We are both in our mid 70s.

As I arrived I did not see anyone at the counter and then Stephanie, I believe in training sauntered over to the computer and in a very low voice which I was not able to hear her request. Then another lady, her trained I assume got up off the baggage carousel to help her at the computer.…

To whom it may concern, I was due to travel on September 29 at 6:46Am on flight 759. On the 28 the day before I pull my back out. for that reason I was not able to get on the plane along with my wife.

I submit my hospital paper in hopes that I may use those tickets to travel at a later day with United. Thank you in advance for your understanding your loyal customer Janet Caballero

Hello United Customer Service,

Between writing you this e-mail and sending, as I left the flight, I had 2 encounters relating to my complain below. The first was a fellow passenger who approached me and shared is impression of disappointment with this steward in business class ( I do not know his seat). The 2nd was a conversation I overheard of a fellow passenger (seat 1c I believe) who used far more colourful language to describe his impression of said steward. My original e-mail follows below.

I write to you regarding a deeply disturbing encounter with your chief steward (Vimay?) managing the business class segment on flight UA 5955 on September 27th from Chicago to Calgary.

It appears that somehow we quickly got off on the wrong footing when I placed my bag in the overhead on the…

Imagine you bought a $500. gourmet dinner reservation but when it came time for your dinner it had been changed to a town hundreds of miles away, and instead of the gourmet dinner you paid for it was chicken McNuggets, and not at dinner time but at 5am.

Would you want your money back or other compensation? I bet you would! I fly with United several times a year - especially to Eureka (ACV) because it's the only airline that services that airport and my folks live there.

The last two times I've flown there have been a mess. The first was a medical emergency right before Christmas 2017 concerning my sister who was in ICU after a freak allergic reaction/CPR situation. I had to do one-way tickets because I didn't know how long I would be there- totaled about $1500.

round trip from Denver to…

I filed a complaint over 2 weeks ago and have heard nothing. can you get back to me about the problems I had getting to Oregon from Calif. My phone number is 408=806-5548 Thank you. Pauline Coleman

I flew United from Madrid to Newark on 8/31/18 and our plane was not equipped with personal TV screens. Passengers had to use Ipads and iphones to watch movies. including me. It was my 1st International flight with United Airlines and I was disappointed with the service.

flight 2342 late because wouldn't let land cicleled Newark NJ 5 times 31 min late then flight 4112 to buffalo left 15 min early leaving my son not getting to buffalo till after 10:30 and his ride waiting after a hourin a half drive to air port not happy with this ty

Contratamos boletos bajo codigo T837UU , en vuelo 47 y 1902 del 20agosto fueron cancelados sin aviso al cliente, causó graves problemas fisicos y laborales siendo asignado en ruta larga: Francfort-San Francisco Ca -Houston-Guatemala, solicitamos una compensación acorde al daño causado. 102 del 27 de agosto, Houston-Munich, tuvimos demora de mas de 6 horas y pérdida de equipaje,por 3 días, causando gastos adicionales de tipo personal.

Este otro daño se suma al ya relacionado que también debe compensarse esperando respuesta a esta queja a la brevedad. Atentamente.

On July 28th I flew to California I verified 3 times my seating for aisle seat connecting flight no aisle seat they cant help me there full, on July 31 returning flight at 11pm they announce they will start seating assignment, at 11:15 they start calling customers to podium now our flight leaves at midnight at 11:45 were still waiting to get on plane, we finally left at the run way at 12:30 there fore we did not make our connecting flight not only did we miss our flight but

the service in trying to find out what going on is horrible only to land in Chicago to some very rude service, not only did it take most of my day to get home airlines lost my luggage, I had to drive back to Charlotte that evening to retrieve my bags and to be told airlines is not responsible for contents in Luggage, 1)…

Lost and Delayed luggage . 1st. We were told it would arrive on the next flight around 9AM. We did not receive any updates until 1:27 PM that luggage was enroute. Called driver who was extremely rude. Would not tell us when he would deliver our luggage.

He happened to live in the area we were staying in so he dropped off our luggage last at 10:24PM. There were no updates at all throughout the day. The number I called was automated and stated the "bags had arrived".

This message was repeated all day long. No other information was given. We were initially informed that luggage is delivered between 4-6 hours after it lands at the airport. 10:24PM does not fall into that time frame. We spent all day hanging around the house for our luggage since it is a poor neighborhood with lots of crime.…

HI I had a very very bad experience with your airline/staff I departed from lax 7/31/18 to cancun and back 8/7/18, which turned out to be a worst airline experience for me and my family. first of all you always double book which is VERY noticable and an extra 1/2 hour is added to the flight so you can find your customers seats. My story is much worst.

on our flight back they kept changing Gates and after 40 minutes of running around finally got to c24 to depart from cancun. As we were about to get on the airline, your staff LISSET BIKOUSEH?? (not clear about the last name, she kept hidding her name, I have her photo) told me I am missing an immigration paper and I couldn't board. I told her I had my purse stolen at the hotel and the paper was probebly in there. I asked her many times what…