United Airlines

HI I had a very very bad experience with your airline/staff I departed from lax 7/31/18 to cancun and back 8/7/18, which turned out to be a worst airline experience for me and my family. first of all you always double book which is VERY noticable and an extra 1/2 hour is added to the flight so you can find your customers seats. My story is much worst.

on our flight back they kept changing Gates and after 40 minutes of running around finally got to c24 to depart from cancun. As we were about to get on the airline, your staff LISSET BIKOUSEH?? (not clear about the last name, she kept hidding her name, I have her photo) told me I am missing an immigration paper and I couldn't board. I told her I had my purse stolen at the hotel and the paper was probebly in there. I asked her many times what…

60] from SMF to ABQ for a meeting on 30 August. The flight from SMF to DEN was late, so I would miss my connection flight from DEN on to ABQ. 80]. 60 for roundtrip flights by United.

However, the agent at SMF ALSO cancelled my 2 August return trip tickets from ABQ back to SMF. 80]. 60. 00 from United since it was United's mistakes/errors, not my own. Even a voucher for that amount is only fair. Thank you. Dr. Rouppet

my wife and I travelled from Dublin airport Ireland on August 1st to Chicago ohare international airport flight UA 153, was so crammed In our seats could hardly move our arms when it came time to eat . my husband needs to frequent the bathroom.

We were like cattle in a pin im sorry to say it put a terrible taste in our mouths I dont think we will be flying United again I cant imagine how an airline can get away with such disregard to human beings its a disgrace that people have to put up with this Ive flown many airlines in my time but nothing as degrading as this Terence Shiel

FREE flights for illegals?????? ARE YOU F' ing kidding me???? HOW ABOUT FREE FLIGHTS FOR OUR VETERANS!!!!!!

C. to Denver with 11 other individuals. Of those individuals I was responsible for 6, 2 adults and 4 children. We also had a handicapped individual in our party.

First, flight UA2104 was delayed due to mechanical issues from being 3000lbs overweight, resulting in a 3 hour layover missing our connecting flight UA 781. Then our flight UA1001 got delayed due to mechanical issues resulting in us missing our connecting flight UA 2368, resulting in us getting a flight unacceptable for our party.

We ended up driving the last 10 hours.

WE WERE LEAVING FROM PHILADELPHIA AIRPORT AT 630PM JULY24 GOING TO LAX WITH A STOP OVER IN SFO. BUT TO OUR DISSAPOINTMENT THINGS WEREN'T AS PLANED. OUR FLIGHT FROM PHILY WAS DELAYED 2 HOURS WITCH MENT THAT WE WERE MISSING OUR FLIGHT IN SFO!!

SO UNITED MADE OUR FLIGHT FROM SFO AT 600AM!! SINCE THERE ARE NO FLIGHTS THAT LEAVE SFO FROM 1200AM-6AM WHEN WE LANDED IN SFO AT 12AM THE COSTEMER SERVICE COULDN'T GET US ANAY HOTEL FOR THE NIGHT SO WE HAD TO SLEEP IN THE AIRPORT OVER NIGHT!!

I AM EXPECTING TO GET A REFUND FROM THAT LONG AND DISSTRESED TRIP.

Just had the worst service I have ever been given from Customer care @ UNITED AIRLINES. They have proved to me that they DO NOT care about it's customers so I have been looking at all the pending flights and cancelling as much as I can without having to give them any more money then I went into my American Airlines account (the #1 Airline in the World) and found that the prices are cheaper than UNITED. Win Win switch to American Airlines to get treat better AND save money..... bye bye UNITED

Please if anyone is booking flights with UNITED please also check the same flights on American Airlines..... :-)

I was scheduled to leave Fresno, CA on Flt 5942 at 3:55PM, July 17, 2018. The plane was late arriving in Fresno, which made me late to Denver to catch Flt 5361 to Oklahoma City, OK, departing Den at 7:55PM.

I missed my connection and was re-booked on a flight to Houston, departing Denver at 10:25PM. I arrived in Houston sometime after 2:00AM, and had to sleep in the Airport until the next morning which was very difficult because I'm a disabled veteran.

I was booked on flight 5444 to Oklahoma city, at 7:40AM July18, 2018. I hadn't eaten anything all day and was not offered some kind of food or voucher for food. I had expected to be home in Oklahoma City in a timely fashion so food would not have been a problem.

I noticed other people in Denver at United customer service receiving…

My confirmation number was A1DRYQ. My flight on July 10th from LAX to EWR was diverted due to an engine failing. We made an emergency landing in LAS where I was told that I would be going to ORD and then to my final destination which was DUB.

I was concerned about my bag that I had checked and after speaking with 2 customer service reps at United in LAS I found one who contacted the baggage supervisor in LAS who said he found my bag and would be putting it on the LAS flight to ORD/DUB instead of sending it on to EWR/DUB.

I was assured by the CS rep that this would be handled to my satisfaction. In the meantime I had purchased a seat in Economy Plus awaiting an upgrade to Business class and this wasn't accomplished however I now had a seat in Econ Plus which was not my original seat and…

I was scheduled to leave Fresno, CA, on Flt 5942 at 3:55PM, July 17, 2018. the plane was late arriving in Fresno, which made me late to Denver to catch Flt 5361 to Oklahoma City, OK, departing Den at 7:55PM.

I was re-booked on a flight to Houston departing Denver at 10:25 PM. I arrived in Houston sometime after 2:00 AM, and had to sleep in the Airport until the next morning which was very difficult because I'm a disabled veteran.

I was booked on flight 5444 to Oklahoma City at 7:40 Am July 18, 2018. I hadn't eaten anything all day and was not offered some kind of voucher for food. I had expected to be at home in Oklahoma City in a timely fashion.

Food wouldn't have been a problem if I could have gotten home when I was suppose to. Other people who were displaced on flights received…

I FLEW FROM ZURICH SWITZERLAND TO ORLANDO FLORIDA. THE PLANE FROM ZURICH TO NEWARK WAS TWO HOURS LATE LEAVING ZURICH. ON THE WAY WE HAD TO STOP AT A MILITARY BASE TO GET FUEL. WHEN FINALLY GETTING TO NEWARK, I WAS TOLD THEY HAD NO FLIGHTS FOR TWO DAYS TO ORLANDO, FLORIDA. M.

I HAD TO HAVE MY HUSBAND COME AND PICK ME UP IN TAMPA. THAT WAS 83 MILES EACH WAY PLUS GAS AND THE INCONVENIENCE OF GOING FROM TAMPA, FLORIDA TO ORLANDO, FLORIDA. DUE TO THESE ISSUES I FELL THAT UNITED AIRLINES NEEDS TO DO SOMETHING DO TO ALL THESE ISSUES I HAD WITH MY FLIGHT FROM ZURICH, SWITZERLAND TO ORLANDO, FLORIDA.

IF I AM NOT AROUND YOU HAVE MY PERMISSION TO DISCUSS THIS MATTER WITH MY HUSBAND LARRY COHEN. LOOK FORWARD TO HEARING BACK FROM YOU…

On the tickets show BE-NO CARRY ON also no Gate and Seat number we had the hard time to find out the gate and at the gate we had to wait in the line to see the agent to get the Boarding Pass. WE were very surprise because we did not know why ? Thank you.

2/ Flight # UA 1148 from EWR To LAX on 07-03-2018, The air plane had NO Wi-Fi ( announcement from the Captain) Please compensate for this inconvenience matter. Thank you

On our second leg of a trip from Oslo, Norway, we flew a United Express flight from Newark to Jacksonville on July 12th. The plane used was as bad a condition as I have ever seen. Ceiling units were loose and about to fall. The leather seats were coming loose from the frame. The bathroom had electrical tape holding ceiling panels from falling on your head. And worst of all, the brakes made a such a loud noise that I wondered if they would be functional for another trip.

Oscar should take a look first hand at the equipment and service he is providing his customers. So far he does not have good track recond on what he is offering his customers. I know Oscar is not a real operating man, but he should get out and see what is going on. When given an option, I will not choose United.

Ken…

On the tickets show BE-NO CARRY ON also no Gate and Seat number we had the hard time to find out the gate and at the gate we had to wait in the line to see the agent to get the Boarding Pass. WE were very surprise because we did not know why ? Thank you.

2/ Flight # UA 1148 from EWR To LAX on 07-03-2018, The air plane had NO Wi-Fi ( announcement from the Captain) Please compensate for this inconvenience matter. Thank you

My daughter was on the flight from Birmingham, Al to Las Vegas, NV with my parents. The flight was delayed from 30 min to an overnight stay in Texas that Unites Airlines didn’t really want pay. My mom had to still pay for the night of arrival in Las Vegas and they didn’t arrive until the following day which was May 28th.

My daughter flight confirmation number is MNZKZN

To whom it may concern: I feel that the proper people should be informed of the low quality the united airways representative are providing. My name is Kassey Weaver. I am a single mother who saved money for a year to go on vacation to Hawaii with my 19 month old daughter, and I am extremely unsatisfied with my experience.

I was scheduled to fly from South Bend, Indiana airport to Chicago O' Hare at 7:35am on June 30,2018. I arrived in south bend two hours before my flight was scheduled to take off because it was my first time flying with my daughter.

We were Informed that they flight was going to be delayed by two hours. being that the flight was 55 mins long on top of a two hour delay, I was already going to my connecting flight from O'hare to Honolulu, Hawaii.

I was then informed the…

first and for most I was a new customer totally misled to buying airline tickets with United Airline. I googled cheap air flight and united came up. I purchased 2 tickets in a month in advance for my July vacation to start off getting to Atlanta airport and I nor my mother which is 73 could not have a carry on bag, had to pay unplanned fee to have our bags on the plane, the plane was small and the worst ride ever.

00 fee was being over weight. and at this point I was boiling because the same bags we left with was the same bags we brought. Absolutely disturbing awful, Customer sevice check in was awful, apparently no one wanted to be at work.

on this departure evening we got on the united airplane to have to sit in the hot for nearly 2 hours for mechanical issue causing me to miss my…

The person at toll free number at Gurgaon should be indian who can understand English speaked by indian because my husband contact who was foreign lady who was unable to understand English and could not able to solve problems

On June 13, 2018 at apx. 12:40 P.M.after just deplaning from flt.# UA-4927 at Providence, R.I. I fell while attempting to sit on a wheelchair just outside of the aircraft door. I hit my head above my right eye causing a bruise and on my right side causing a break in rib #7. My doctor told me it will be about eight (8) weeks for it to heal. It is painful. For more and complete details contact me at the above e-mail address or (916) 933-2751.

Al Freitag

We wen on vacation on May 21 2018 and on our first flight in Cincinnati was cancelled so they helped get us new flights. We were told everything was good we were to fly to Chicago leave at 10 am and then our connecting flight was at 5 pm ok good.

We get to Chicago and go to check on our next flight and to our surprise it is at 5 pm the next day. We wait in a line for 3 hours to get things straightened out and they got us a room and a meal for the night and left the next morning needless to say it put everything a day behind and

we lost money on our hotel where we were staying and had to rebook. On our way home 06/18/2018 same sort of thing everything was good till again in Chicago. We get to Chicago and were running close on our next flight and we have to recheck our baggage and stand in…

I arrived from after a five hour wait at Dallas airport to Chicago Illinois, Monday June 18, 2018 upon arriving I was told my luggage didn't arrive . I filled out a form. on Tuesday I was told that the luggage was ready for pickup.

I called and informed them that I was a senior and lived in Indiana. They said we will have it delivered. Wednesday I received a notice that my luggage was on its way. Thursday I received a message that it had been delivered.

I called and stated it has not been delivered I'm at home and no one has come. Friday I called and was informed that the luggage was scheduled for delivery on Saturday morning. I expressed my anger and they connected me to a supervisor.

Upopn speaking with the supervisor she said the delivery company was going to call me. unbelievable they…

out of Orlando FL sat 7pm the first one UA221 faulty oxygen tank. Then the the flight out of Chicago we sat on the run way for over 1 hr on plane that the air wasn't working properly. very hot.

there where 4 people in my group. we didn't get on the direct flight to st Louis so we didn't arrive home till sunday @ 5pm when we should of been home @ 1130 sat night which made it so I didn't make it to work sunday.

who are you going to remedy this.. com

We had a Flight on Sunday May 27, 2018 Flight# UA6185K to Las Vagas. SJ Williams, Shelia Williams, and Makenzii Williams. We had set on the aircraft for for 5 hours before they told us to get off the plane due to mechanic problems.

When we got off the airplane we had to get in line to re-route us to our destination. But we didn't a flight out until 10:00 PM central time. When we arrived in Houston, TX they said they was going to put us up in one of the airport hotel.

They took us out to a Holiday Inn that we wasn't aware of. I lost money at the Venetian Hotel in Las Vegas we had to pay for a day that we wasn't there and had reservation to go to the Grand Canyon which was pre-paid in advance and lost money their too.

United Airline is responsible to give us our money for our lost but we…

On May 9th 2018, my family (my wife, my daughter, and I) take Untied Air, UA 1431 from LA to Honolulu. The airplane defect, made our flight delayed for more than 4 hours at LA airport, made us very tired, spend more for the food at airport and get to the Honolulu too late and missed some of our next day travel arrangements. We have used United Air for travel every year. As good customer, we ask United Air provide us some compensation. Thanks

My boarding card: ETKT0167033592543

My wife and my daughter travel with me on the same airplane are: Zhang, Xi and Dong Xiao.

Xinyi Dong My boarding pass:

5/13/18 UA2135 I booked a ticket online for this flight, I got to the airport and found out that there were seats still available on the earlier flight at 11:25. The fare was the same and I was not asking for anything special, just any seat I could get.

My grandfather is dying and I need to get home as soon as possible! I was very nice and calm talking to the gate agents and explained the situation to them. Kathy V and C Ostrowski were both incredibly rude to me.

Ostrowski walked away and did not say much but Kathy was yelling at me at the gate door. I was crying and kept saying there are seats and my grandfather is dying. She continued to yell and refused to help.

My mother got corporate reservations to change the flight and had her on the phone, the gate agents refused to look on the…

05/08/2018

To United Airlines Corp Offices: Fr: William Hernandez and family Subject: Horrible Experience with United.

This letter is an attempt to reach out and to allow for United Airlines to step up responsibly to make this situation right and to show that you have compassion and truly do care for your customers, in which the experience that I have had with multiple United Airlines workers. To start this trip of ours was for a 15 Wedding Vowel Renewal for me and my wife. My daughter and her husband are both active members of the US Army and we had to make special arrangements to coordinate for them to be present for this momentous occasion. Our flight to start our vacation was set for 04/28/18 Flight to Cancun #1436 with connecting flight #1619. Our first flight was to leave at 5:30am…

On April 17th 2018, My husband, My mother in law and myself flew to EWR from Barcelona on flight UA121. We were flying in first class United Polaris. We have seen of commercial about United Polaris and we wanted to experience it it so we booked the flight round trip to EWR to BCN and BCN to EWR. On our way to Barcelona, we had a very nice crew that offered a great first class service, very detail and caring crew. My husband and I booked that trip for my mother in law's 80th birthday, she had a great experience on board on our way to BCN.

On our way back, we had a crew that was completely negligent and didn't care at all, they didn't pay attention to details, making sure everybody was served or taken care of. My Husband and my mother in law are white and I was literally the only black…

On a 6 day trip to Japan with a stop over in Guam on October 7, 2017. Did not receive our bags when we landed so we filed a claim (File Ref # GUM 16950M) at the United missing bag department in Guam on October 8.

Filed a Customer Property Claim Form (Interim) on October 26, 2017 because we did not receive our bags for 4 days. About 12/20/2017, I called the Baggage Resolution Center and they said I had filed a loss claim so I had to resubmit an Interim claim.

I do have the original copy which shows that I had submitted an Interim claim. Resubmitted an Interim claim on January 10, 2018. Was told by the claim department that the processing would be done by March 19th but have not gotten any response.

All the copies of tickets and baggage claim receipts were submitted with Interim Claim.…

my name is George Elias I was traveling from Cleveland Ohio to Beirut Lebanon on the 18th of Feb 2018, My confirmation # was ET840N all my fights starting from Cleveland (an hour delay) to Houston were my flight was also delayed Germany were delayed, therefore I missed my MEA flight in Germany to go to Lebanon. This was a horrible experience.

I addition, the driver who was suppose to take me from Beirut to north Lebanon, left me at midnight and I ended sleeping on the benches in the airport. I would like to be compensated for the agony that I experienced in this ordeal trip. Please advise.

I am stunned by the stupidity of your flight attendant who required a dog to be put in the overhead baggage space. An unquestionably disgraceful action to take.

You have taken responsibility; however, the flight attendant has not and hides behind a false statement. Please do more than reprimand this employee and terminate her employment with your company. Likewise, other attendants on the flight should be asked why they did not intervene.

This situation makes it impossible to ever fly with your airline again.

i tried to make a reservation from pbi to ewr on tuesday, march 6th. i tried to make the reservation less than 3 weeks out. i have a lot of miles. i used to have a united plus credit card, but i found it so difficult to use the mileage i closed it out. 00 a ticket. 00 more a ticket.

when i said to the reservationist on the phone that it doesn't make any sense i wasn't saving anything and she agreed. i tried again today to make a reservation using miles to go from pbi to ewr on tuesday or wednesday march 27th or 28th returning on monday april 2.

00 each for the flight from pbi to ewr plus the cost of the return flight back. like the flight on march 6th it was easier to just fly jet blue and it was cheaper. i guess you know that the cover of university of chicago business school magazine…

We flew AL 1655 back from Cancun 2-10-18. They were late getting there due to a late inbound flight (as emailed from UAL). We got into Chicago late, with the majority of the plane having connections. When we got there we were running through customs when a guy from ??? gave us express tags.

Fine, but no one new what do with them. Got down to claim and recheck bags, gal said too bad, you missed your flight, even though there was 20 -25 minutes left. Then the Sh&t show began. this went all around until they finally gave out some vouchers, after security called, plus mgt.

Still out another $150 bucks plus my extra day to relax. Hard to find a reason to take UA again. Backs up all the social media goings on the last year.

30. I called Reservations on 2/3 as soon as I saw it was deducted from my bank account twice. My Confirmation number is IMNTVR. I've called every day since 2/3 and spoke to numerous Supervisors, Sasha, Andy, Frank, etc. who insist that I will get my refund within "24 hours".

However, even after my Banker called stating that she needs a simple note on United letterhead, the Supervisor, Frank, insisted that they have no way to send a fax or email to release my funds. It is now 4 days later and I still have not received my refund for the duplicate charge.

My banker says you have it on hold until Feb. 9, 2018. No one at United knows HOW to release this hold. I find it ridiculous that even your Supervisors claim they cannot reach your Accounting Dept. and I've been told they do not have…

00 each last April. I called and spoke with your service department to retrieve the certificate numbers to book another flight. They told me that they have no record of this. What is going on? You did send me an email with the certificate numbers last April but (totally my fault) I may have deleted them by accident.

I am disappointed that you would keep a record of this for your files. How do I obtain my credit? com Hopefully you can rectify this situation. thank you for your prompt attention to this matter. Peggy Strutz

Let me preface, I have enjoyed flying united historically and will continue using your airline in the future. This experience was an oulier for us, but I believe should be shared. My wife, daughter and I were flying from DIA to OHare this past week and had a connecting flight to Asheville at O'Hare.

The flight from DIA was delayed and we were tight against the connecting flight. We asked the flight attendant if she would be able to help us if the time was very tight when we landed by calling the other gate when we landed to let them know we were on our way.

The flight attendant told us that she was not allowed to do so, which we found strange because airlines in the past have done so before. When we landed we found out the gate changed to a terminal on the other side of O'Hare, we were…

made reservations #p8r23k many months ago. I was assighned seat 17 d/e from Chicago to san juan. After my wife and I were in our seats two other people came by with the same seats on their boarding pass and the seats on our boarding pass.

Solution was to have us gather all our belongings up and move to the back of the plane. I had these seats for months and was already sitting in them so why did I have to move. This was very inconvenient and to the BACK of the plane in undesirable seats.

Please explain this action and why I should fly with United again. Gary Kaufman

date: 12/27/17 flight # 5438 LAX to TUS. J. NEEDING WHEELCHAIR AND ASILE SEAT, INFORMED HER HAD ONE CHECK IN BAG, CARRY ON AND BACKPACK. ARRIVED AT UNITED TERMINAL 2HRS. EARLY NO LONE THERE TO OFFER WHEELCHAIR HAD TO WALK TO A CHECK-IN GAVE THEM 1 BAG AND WAS INFORMED I HAD TO CHECK IN CARRY-ON SINCE TICKET SAID "NO CARRY-ON" HAD TO ARGUE WITH MANAGER THAT CUST. SVC.

ERRORED BUT IF THEY WANTED ME TO CHECK IT IN, FINE BUT I WAS NOT GOING TO PAY THE ADDITIONAL BAG FEE. AFTER GOING BACK AND FORTH, MANAGER CHECKED BAG AT NO CHARGE. THEN WHEN I MENTIONED THAT I WAS A VIET NAM VET ON DISSABILITY(WHICH WAS TO HAVE BEEN NOTED ON MY RESERVATION) AND NEEDED A WHEELCHAIR, I WAS TOLD I WOULD HAVE TO WALK OVER TO THE WHEELCHAIR WAITING AREA BECAUSE THEY DIDN'T HAVE A CHAIR AVAILABLE.

GOT TAKEN TO THE…

I recently flew from Portland Oregon to Lima Peru - - it was set up with three flights. I received an upgrade on all three flights and that part is greatly appreciated. Two of the flights were just great but the middle one was extremely annoying.

The flight from San Francisco to Houston was a four hour ordeal. I try to always sit in an aisle seat because I really hate to be confined and I avoid the seats on any flight that do not recline for obvious comfort reasons.

Fortunately I have been a gold member for some time and I am able to select my seat. I had picked 9c and it would have been a perfectly fine seat for me. On this particular flight I was given an upgrade and this is where I am asking what was the reasoning for it to be removed.

I was in 2a for about ten minutes or more and it…

We are two handicapped seniors who had booked a round trip flight from Newark, NJ on 12/4/17 to Las Vegas, Nevada. We had requested, and were seated in the bulkhead because we both have leg problems. The flights were a disaster.

The seats were made smaller and the lavatories were not accessible to handicapped passengers. We had to walk from the front of the plane all the way to the back of the plane to use the lavatory and then had to stand fifteen minutes or more because of the crowd of passengers waiting to use two lavatories.

The flight attendants finally allowed us to use the lavatories in first class which did not make the first class passengers very happy. We…

I never write reviews but this really got under my skin, BIG Airline afraid of Congress persons push back, and use of it becoming a RACIAL issue ( as Stated by Rep. Sheila Jackson-Lee) She had united bumped another Passenger from her first class seat so she wouldn't have to fly in the back of the plane. What weakness afraid of the RACE CARD, or some other Congressional BS. Wow guess Ms. Jackson-Lee feels she is to good to be in the regular section of the airplane with should I say the Common American. " And as a civil rights hero and freed slave, she is entitled to other people's airline seats. If they disagree, they're racists.

A passenger on a flight from Houston to Washington D.C. has accused United Airlines of giving her first-class seat to U.S. Rep. Sheila Jackson Lee. D-Houston, and…

On December 8, 2017 I called United Airlines to book a flight from Newark to Atlanta. I booked the flight with a man named Jason, The next day I checked my email for flight confirmation and had not received it.

I called United Airlines to speak with Jason and she informed me ticket was booked through a travel agency called Smartairfare. Jason misrepresented himself as an agent of United. 40 ticket price. 00 was for taxes. I said to the representative that my confirmation ticket does not show taxes for that amount.

I cancelled my ticket and requested a full refund. The Travel agency did issue the full refund yesterday. My son Darnell Parker and I have always booked flights with United for years and have never had a problem like this.

Because of the dishonesty of this travel agency I…

Several weeks ago my wife and I purchased a round-trip ticket from Louisville to San Antonio for a Thanksgiving vacation. The flight was to go through Houston both ways. Initial flight went without incident and we enjoyed our 5-days along the San Antonio Board Walk.

The return flight went sour right from the start. Upon arriving at the United Flight Desk in San Antonio for our return flight, we were informed our flight to Houston was delayed and would not make the Louisville connection requiring us to stay overnight in Houston. Since that was very unsatisfactory, we requested an alternative flight. After a lengthy computer search, the United Attendant booked us on an American flight to Chicago and a connecting United flight from Chicago to Louisville. We were given boarding passes and…

I was on a business trip from Baltimore to Syracuse 11/13/17. On my return, I had a connection in Newark, NJ. I missed my connection flight in Newark and United Customer Service only offered to book a flight the next day.

I went up and came back the same day. They offered nothing but a ticket the next day. Poor customer service and I travel a lot for business.

In the last two months, I have made six trips on United Airlines. Due to bad knees, I am unable to walk for long distances. and my United profile indicates that I need a wheelchair. In TWO of the flights that I’ve recently taken, there was no wheelchair waiting for me when I got off the plane.

My last flight I flew first class and had to deplane onto the tarmac at Dulles international. While the people at Dulles had my name on the list of people needing a wheelchair, there was no wheelchair waiting for me and I was asked to stand in the cold and wait until a wheelchair showed up.

I refused to do that , but waited in the non-heated passageway to the terminal. no wheelchair. We were then told to go into the terminal (I had to walk the whole way) and wait…

My name is Barbara Mendehall Prince, My husband was a pilot for you and had a crash and was killed in the 80s I had two children at the time and was all alone to take care of my young children, until this young gentleman a friend of my husbands decided to marry me and take care of me and my kids.

Well im 77 years old and am traveling except I have to pay alot of money to fly because you took away my flying privileges away because I remarried. I think that is very unfair and I will never have my husband back and he worked hard for you and he is in heaven and Ive been flying a different airlines but

I don 't know how long I have left so I would like to fly United one more time for my husband. I'm going to maine for a wedding next year so if you can help with the price I would really…

On October 14th, 2017, my husband (Tom) and I flew United Airlines from Great Falls Montana, to West Palm Beach Florida. My husband had a board meeting he had to attend in West Beach Florida the following day. We left early in the morning on Saturday the 14th to make a connection in Denver, etc.

The plane could not land in Denver because of fog and then because of fuel shortage landed in Wyoming to re fuel. We spent almost 2 and a half hours on the landing strip in the airplane in Wyoming and then flew back to Denver to land.

Because of such a long delay we missed our connection and had to wait in a customer service line- (the only one open at the time) for three hours to speak to a representative.

Finally after 6 hours we were told we had to spend the night in Denver and we could only fly…

On 10/9/17, I had take a United flight from Akron Ohio(flight UA4716) to Houston TX with a layover in Chicago(flight UA1218). While in Chicago, they informed me that I had to leave my carry on luggage at the end of the walkway so that they can put underneath the plane(cargo) area.

When I arrived at Bush airport in Houston, they had informed me that my baggage was still left in Chicago on the walkway and that they never put it on the plane. Unfortunately my car keys were in the bag(baggage #4016 997852).

Therefore, I had to take an uber to and from the airport to my home, which cost $45 each way. In addition, I had to take an uber to work that morning costing me another $9.

Lastly, I had to pay for an extra night of storage for my vehicle($8) since I couldn't drive it home. I am very upset…

The complaints are many. Dating back to Dec. 2016 and Jan. 2017, but my latest is this. N. this is what happened. On Oct. 23 2017 i had a flight from PWM to EWR and then from EWR to SNA.

My almost new luggage was badly damaged for one thing. It is a hard cover case the corner was crushed plus it has a cut on the side, and can't be repaired.

Also I had given when i booked in september row 8 from EWR to SNA why this was then changed to row 23A I don't know. I have a problem with my hip and walking that far back was a problem for me.

Also ;when going to the lounge at EWR with my voucher I was told by a very nasty counter employee no. even so, one other lady said yes come on in. The shenanigans by UN is over the top. I feel discriminated I needed a wheelchair to get…

THE FLIGHT WAS CANCELLED FROM MIAMI TO NEWARK NEW JERSEY, I ACCEPTED THAT THE PROBLEM I HAVE IS WITH THE AGENTS AT THE TICKET COUNTER TO CHANGE MY FLIGHT. I FELT LIKE THEY DISCRIMINATED AGAINST ME BECAUSE I WAS A BLACK WOMEN AND THE REASON I SAY THIS IS BECAUSE WHEN I GOT TO THE COUNTER TO CHANGE MY FLIGHT FOR A LATER FLIGHT I WAS TOLD THE NEXT AVAILABLE FLIGHT WAS THE NEXT DAY AT 11:45 I ASK THE AGENT DID HE HAVE ANYTHING EARLIER AND I WAS TOLD NO.

SO I GOT OUT OF LINE AND THE CUSTOMER BEHIND ME TOLD ME SHE WAS GIVEN 9:45 PM THE SAME NIGHT. I WAS VERY UPSET WHEN I HEARD THAT SO I GOT IN ANOTHER LINE THEN THEY TOLE ME THE COULD GIVE ME A FLIGHT THE NEXT DAY AT 7:30AM THE NEXT MORNING, I SAID OKAY THE AGENT TOOK ALONG TIME PROCESSING WHILE SHE WAS SPEAKING SPANISH TO HER CO WORKER AN THEN…

On 10/6/17 We were booked on flight 152 leaving Chicago @5:50pm due to arrive in Dublin at 7:30 am. They loaded up on the plane at 5:50 and immediately told us to get off of it. This went on all evening.

Telling us they on waiting on a part, then telling us it didn't fit. they still said they were working on it hours later. Finallly they said we will board this plane to get to Newark and they will have another plane waiting for us when we get there.

We didn't board till 12 midnight had dinner at 3am . When we did arrive in Dublin, we had missed our transfers tWhich we had paid for with our tour to get to our hotel. We missed the first day (Saturday) of our tour around Dublin.

They told us if we write United we could get some compensation for our ordeal. And it was an ordeal! Especially…