United Airlines

to whom it may concern I had a really bad experience with the way the employees from United talk to me the customer service is so bad no people skills at all. I flew with you guys because I though it would be better than American Airlines but it's worst.

also when I got my seat I was sitting next to a person that was overweight they took half of my seat. don't think it's fair that I paid for a seat and got half . not sure what your policy on people that are heavy but please don't have them take over my seat as it is we don't have much room to move or stretch our legs hopefully you will take the time to send some of your employees to a class where they learn how to be nice an learn how to talk to the passengers since we are the ones paying their salary... thank you

), there was a malfunction of hydraulic of the plane which delayed the plane for almost an hour. Then they decide to let everyone off the plane, which caused me not to get to my destination that night. I had to be Knoxville that night.

No one had any availability of any flight that evening. m. 00 dollars of cancellation fees. There were no flights in that early of the morning, in which it caused a problem. I have been flying with yall for quite sometime, I was very disappointed.

Never had this problem, I would like to get some compensation for missing my trip or a free ticket. Thanks, Stephanie Hebert 985-722-6343

Confirmation CZP48Q Flight UA 106 Sept. 23 still waiting for partial refund for me and my wife on this flight no AUDIO or internet food was terrible ! long time frequent flyer Ulrich Schaupp AR 821024

while my flt mileage from newark nj to denver was 1604 miles each way ie 3208 times 2 tickets=6416 miles ,i only received 595 miles per ticket=1190 total miles. i have been saving my points for a trip to europe for my wife and i and i am very displeased with this policy.

was i wrong to believe that your mileage plus program does not mean the miles traveled???? I drove from pa. to newark just to get a united flt. i believe i should be awarded the difference between the 6416 mileage indicated on my itinerary and the 1190 issued me.

if this is your policy, their are many other airlines to choose from. i have only chosen united over other carriers and now that i am retired and…

you booked connecting flights in major airports with not enough time between flights to transfer. Because of this my wife's been forced to sit in Chicago airport for over 6 hours. Never again will I ever use United for any travel.

United Sucks you should get no stars !!!

The flight from Kauai this last Friday night , the flight attendants definitely had attitudes. I'm not sure if burned out is the word, or underlying completely sick of customers. I strongly suggest they fly on a SouthWest to experience real warm customer service.

And frankly, I thought I was possibly treated with disdain because of my race. I am white.

After my inbound flight (UA1821) (with United) was reschedule to the next because of extra time necessary for check-in to confirm by agent that I am indeed allowed to travel with my french passport despite an original booking with my Canadian one, I was told very nicely by agent that everything was ok with my return ticket... therefore, I was to called Orbits.

no compensation, food or hotel was offered when asked.

On Sept. 6, 2017 my husband (Frank Antes) and I took flight UA 3890 from Burlington to Newark. We arrived at Newark at 12:23. We sat there for 4 hours. When we saw few people at the gate we questioned an employee. He told us our flight was cancelled and that the next available flight that we could take was the next morning. (COFX3E). There was no announcement and we were given a sheet of possible hotels to say in that night. There was no compensation for this inconvenience. We had to get to the hotel and make the arrangements ourselves.

I would like to know if United will compensate us in any way for our inconvenience? We had no cloths to change into and we incurred a hotel and food expense. Oh the next day for our flight to Baltimore the gate changed, again no announcement.

What is your…

440-420-9923 I booked a flight for Thursday Sept 7th 2017 for PM thinking I was booking for AM When I went to check in I REALIZED MY MISTAKE. MYGRAND DAUGHTER NEEDED TO BE THER Thursday MORNING . When I tried to change reservations to am the only options I was given was to cancel reservations and rebook which cost me another 338$ X 3 for changing only the going to NY reservation We were keeping return flight.

The plane we were changed to was empty. I was told ticket prices were like a bucket system , if plane is empty cheap. I do not think that flight was close to reasonable and will consider taking another airline before using United again .

I do not think they were very sympathetic

00 cause of the ticket change... ya need to teach your agents to be honest.... this is not how u run a business.!!!

Experienced a five hour delay on my trip to Taiwan but on the way back, I experienced a seven hour delay. Staff response was terrible. Did not see a steward for five hours. Pilot discouraged passengers from departing the plane but when the heat became unbearable we left only to be turned right back to the plane which still did not take off for two hours.

Pilot kept saying we were departing when clearly we were not. I asked for water too take medication and was ignored. As mentioned did not see a steward again for five hours. In first class there was air conditioning and water so clearly the staff had the capacity to treat passengers as human beings just not if you weren't in first class.

The customer service has been abysmal regarding my complaints. I was on hold 45 minutes only to be…

When I arrived, I was informed that my flight would be delayed by five hours due to inclement weather.

However, I was informed that the plane was now in route and would be leaving PDX at 1935 on 7/12/17. This was at approximately 1235 pm. I was traveling with my autistic daughter Adrianna ONeil. We were stated to fly out on United airlines PDX to DEN at 310 pm on Flight UA 550.

It was difficult for my autistic daughter to be in the confines of PDX for that length of time. During that time I purchased lunch and dinner for us both and reading materials for her. By 1730 we made our way to the gate and were waiting for our plane to arrive.

By approximately 1830 there was an announcement made by the airline crew that flight UA550 would be delayed until at least 1125 pm. I went to the desk…

I need someone to contact me about my flight on Aug 5th 2017 Conformation # APN85E . this is my 2nd compliant form I was flying with 6 minors our flight was to leave at 11:20 am we had arrived at the airport at 9:00 am after a 4 hour trip to the airport then

was told our flight was delayed from San Francisco and we would not make our contacting flight to Hawaii, I was the first person at the agent desk she was not very cooperative in trying to get us on a different flight after about 10 minutes of her messing around on the computer and several other people were re-booking with the other agent she then informs me that now they do not have room on the next flight to San Francisco even after the other agent tried to tell her that she had seats she re-booked other single and double passengers…

Please tell me why when I was looking at flights from Sioux Falls to Anchorage( flew this trip 3 times this year) the rate nearly doubled in the length of time it took me to get a credit card lined up. $440 to $769.

August 3, 2017

To Whom It May Concern:

This is a COMPLAINT TO UNITED AIRLINES FLIGHT #1449 GOING TO JAMAICA, MONTEGO BAY on JULY 25, 2017.

#1. My boyfriend & I had booked a flight for July 25, 2017 Flight #1449 leaving Newark Liberty Int’l. (EWR) to Jamaica. We specifically booked seats next to each other for the flight so that we could accompany each other to our destination in Jamaica. He has an injured leg & needed my assistance during the flight as a result of his disability. Once we checked in for our flight, we informed that United Airlines had switched planes. We were subsequently informed that we could not sit next to each other because the airline had changed the seating arrangements on our flight. As a result of the seating arrangement change that had occurred, this became a…

My husband is in the middle of trying to get home for his brother's funeral. His flight from Denver to Grand Junction, Colorado was delayed for two hours and then cancelled all because the flight attendant was late. He is now stuck in Denver, Colorado with no extra money thinking he was going to be home by now.

He has not eating any meals all day and is very exhausted from his trip and the loss of his brother. Your company should compensate him with a paid hotel room along with a paid meal of his choice and paid breakfast, if he chooses.

All because of your employee, I would rate his experience with No stars!!! His flight number was: United Airlines 4608.

I booked tickets online. I did not buy trip cancellation insurance, plans got cancelled. Called in to see what they would say, knowing what answer was. I talked to someone who told me that I would be refunded. I was shocked.

I even verified how much and they told me but I had to submit online to get it. Couldn't find the place, called back again and spoke to new person, he too confirmed my refund. Even told me what to write.

I was denied my refund. When I called back they told me to try again, so I did. Denied again. Tried calling the refund department. They will not talk to me. Talked to a supervisor and he will not help me.

Complained on their Facebook page and they were willing to help till I said refund. They told me to go online. When I said I did and was denied they told me they…

Water leak in restroom flooded the floor of the airplane. No notice from crew other that to ask passengers to put items on their laps. No explanation, no assurance of problems resolved our issues based on leak. I am involved in training at local schools should an emergency occur this was a poor demonstration.

Currently the non departure of UA 745 La Guardia to Denver. onSep 24 206 due to "technical difficulties" is proving very irritating, very little information was given out and quite by accident found out a meal voucher was available. I am on holiday from New Zealand and have wasted hours sitting around the terminals freezing.

Only flew United because it belongs to the Star Alliance. Would currently only rate my experience today as one out of five barely. I understand the safety needs but communication seems to be a major issue today for your company.

I had a very upsetting experience on a flight with united airlines on Tuesday Sept 13, 2016. My sister, niece and myself were checking our baggage and a gentleman (I did not get his name) but I would have if I had known how rude and inconsiderate he was going to treat us. It was at the FLL airport and he stood behind the United Airlines counter and made us empty all three of our carry-ons on the filthy floor b/c he said our carry-ons were too fat and they needed to be able to fit into the measuring container that gauges the size that is allowed.

I didn't see any problem with my carry on or my sisters.. my niece's may have been a little too fat so we agreed to his demands. We had to sit on the filthy floor and rearrange all 3 of our carry-ons while he just watched us struggle for at least…

Made sure before we left Seattle, WA that we had wheelchair assistance in Chicago, IL and we were not on list. Have 15 minutes to make flight. Ridiculous after following all rules and 4 extra people were put on shuttle.

I am a very dissatisfied customer who flew in UA Flight # 1033 from Panama City Panama PTY on Tuesday Sept 6 to Houston Texas. I purchased some liquor at Attenza Duty Free Store in Panama and the store tried to deliver the merchandise prior to the plane departure and the captain and flight attendant Supervisor rejected the item. I was seated in row 36C which made it hard to see up front when the items where delivered.

I was very upset since the Flight attendance Supervisor took my name and called the Captain who informed her that they will cancel the purchase. Upon my arrival to Houston I contacted Panama Duty Free Store and they informed me that they had the merchandise and they could not deliver it prior to the plane departure and they never heard from the captain of the plane. I fly to…

Had my delta flight rescheduled to United Airlines from SYR to SMF on August 16, 2016. Was due to leave SYR @ 5:25pm arrive @ SMF @ 10:08pm. arrived at airport about 3pm. United Airlines flight #3533 & 515 from Chicago to SMF. Then United cancelled my flight and scheduled me for American Airlines and didn't arrive in SMF until 1:30am. My ride home from airport had to be informed many times of the changed arrival time and greatly inconvenienced my generous friend. I am a 77yo woman and this was very difficult on me.

All the hassles of being in an airport and inconveniences of being in airports for so long and arriving at SMF at 1:30 am and being almost the only person there at that hour of the morning. Finally got home @ about 2:30am. It was a long and difficult day. Had some medical issue…

On 8-15-16, I flew first class from LCH to PDX. After leaving PDX, I noticed my luggage was damaged. I contacted United, and they wanted me to return the bag for inspection. I was already 2 hours away and could not return.

I have been working on getting someone to help me, and I either get someone who spoke very little English. I was told a supervisor would contact me within 12 hours. I never have received a call back. I have been dealing with this for 4 days, and making call after call and getting the same run around from the same non English speaking agents at customer service.

As of today the bag was brought to airport for inspection and they kept the bag. They stated yes the bag is damaged and now have to send it off to see if it can be repaired or not. My return flight home leaves…

Your counter people at pet drop off are . Rude and childish at best. I tried to ship two puppies. One she said the kennel was to small although the puppy could walk through the gate without tucking it head , turn around and lay Down , took dog out and put it in and she still insisted it was to small.

Puppie 2 took a poop in the kennel she said that the dog would have to be bathed and the kennel clean. I took it too the bathroom washed her with bacterial soap and cleaned the cage. She said that was not good enough I had to take some where and do it all again.

So I took her to pet smart and washed her with shampoo and antibacterial wiped and cleaned the kennel, bought another larger kennel (which was too big for her). I was met before I got to the counter by a old man who told me that they…

My flight reservation number was #5099 leaving Duluth MN at 6:15 am and arriving in Las Vegas at 10:58 am. Our flight was delayed numerous times finally leaving from Duluth MN at 3:30 pm only to get to Chicago and more delays.

The flight did not get into Las Vegas until sometime after 11:00 pm. Waiting around all this time, gate changes, flight changes and the person who was handling the flight changes was rude. Still in Duluth the lady handling flight changes (after standing on line to once again change the flight) told us to go to the other side of the airlines to another United Airlines section because she needed to GO ON A BREAK.

We briskly walked to the other side of the airlines only to be told she could not help us and to go back to the original lady who was helping customers.…

I rate this airline -0 , I have talked to several different cust service agents in complaint dept . Then told me the employee would be spoken to . This was terrible for them to do ! I have proceeded to make a complaint to the dot and hope to help anyone else flying with a medical assist dog .

I also will be informing the disabilities complaint dept

I rate this airline -0 , I have talked to several different customer service agents in complaint department. They admitted that their service was unsatisfactory. Then told me the employee would be spoken to. This was terrible for them to do.

I have proceeded to make a complaint to the DOT and hope to help anyone else flying with a medical assist dog. I also will be informing the disabilities complaint department as well.

I, Michael CLOSTER AND MY PARTNER, PATRICIA LUCARELLI WERE CONFIRMED FOR 2 FLIGHTS ON SUN AUGUST 14TH FROM SYR TO EWR, THEN EWR TO CHS. OUR FLIGHT OUT OF SYR TO CHS. I AM WRITING THIS LETTER IN RESPONSE TO YOUR NEGLEGIANCE IN DELIVERYING US TO OUR DESTINATION.

UA 3419 AT 6:09PM WAS CANCELLED. IN CONVERSING WITH YOUR AGENT, THE NEXT FLIGHT AVAILABLE WAS 24 HOURS LATER! 39. WE BOTH HAD JOB OBLIGATIONS, THEREFORE A 24 HOUR DELAY WAS UNACCEPTABLE. 01 AND DROVE TO NEWARK FOR THE EARLIEST FLIGHT AT 1:45 FLIGHT UA4483. 00.

PATRICIA AND I BOTH MISSED A DAYS WORK. WE WERE PREPAID FOR 2 FLIGHTS AND ONLY RECIEVED ONE. THE ADDITONAL COST TO US FOR THIS TRIP WAS UNPLANNED AND VERY INCONVIENT, COSTING US NEARLY $900. WE DID A SEACH AND FOUND THE COST OF THE TICKETS WE PAID FOR THAT YOU CANCELLED THE…

I am checking up on a previous complaint I filed Aug 3rd it is the 3rd time & I have had no response, rather upset @ not @ least a reply. I have a number they gave when they took complaint & said would be contacted.

It is 12692669. I am about to fly overseas on United & as I said been a faithful customer with Contintal// Now united for over 30+ years would like a reply Thank you Christina Webster {mrs}

There are very few flights in my life which I will remember for a long time: flight UA 59 will be one of them. Due to my profession and my family ties in Germany and California, aviation is part of our lives. With four people we departed SFO on July 18, 2016 with the Lufthansa airbus A380, flight LH455. The reservations were completed through the Lufthansa website. The quality of the airplane and the trip was as predicted, very good.

With Star Alliance partner United Airlines we returned on July 27, flight UA59. Quality of aircraft: It felt like boarding a 25 year old vessel: seats worn out, magazine pocket ripped and hitting my knees during the entire flight, mono screen for all passengers, extra miniature bathrooms. Entertainment: Mono screen like vintage aircrafts. Could not connect to…

We had a flight UA3419 Syracuse to Newark August 14, 2016 Sunday 6:09pm. Confirmation # MFTN8X for 2 persons. The flight was delayed first, then cancelled all together. In conversing with a United customer service agent there were no flights available for over 24 hours from Syracuse. With my travel partner and myself needing to get back to work in Charleston Monday morning, we could not wait till tomorrow even, therefore, we had no choice but to rent a car to at least get to Newark Airport for better chance of a flight. We were able to book a flight out of Newark to Charleston at 1:45 on Monday. to get back to Charleston SC.

The cost of the rental car was $109.41, gas $11.01, hotel 90.39, additional parking day at airport $8.00 and lost wages between the two of our jobs. My partner works…

I bought tickets for my daughter and her husband who has never flown and the flight from Dayton to Chicago to Seattle went just fine but there return flight from Seattle to Newark to Dayton well to say the least was the worst act of I don't give a damn that I have ever seen. My family got to Newark and was told there flight to Dayton was cancelled by the FAA and airport was closed. You have a choice of going to Cleveland, Detroit or someone else but which ever you pick that's it as far as you can go.

My daughter called me in the state of Washington crying and hubby in a panic because they couldn't go to Dayton, Ohio. They ended up going to Cleveland oh and had a relative from anna oh drive there and back five hours. She gave me confirmatoin number JD25YJ. They were told since united had…

On July 27 th I traveled from Florida to California. No problem with my flight. But I traveled with 2 pieces of canvas style roller luggage ~ one piece is totally unusable now. The piece has small area holes that were not there before.

I had to purchase two new pieces for my return trip to Florida. If there is a number for United Airlines corporate complaints, I would really appreciate it!

We were scheduled on August 10, 2016 on flight 565 DCA to ORD. I called to see if the flight was on time before we departed for the airport. I was told by an agent the flight was cancelled due to weather and we were now booked on flight 3441. I was never notified of this and explained this to the agent. She insisted the flight was cancelled and did not know why we were not notified. I checked on the Internet and there was no info that the flight was cancelled. I called again.

Another agent told me the same thing, the flight cancelled due to weather and he gave me the same bs on the phone. Weather was fine and no other flights were cancelled from DCA or Dulles. We then went out to the airport for the 3441 flight a few hours later and saw the flight 565 had not been cancelled and had left…

Still waiting for someone to call me regarding my complaint and refunds on a one nite stay at Houston, Due to the Capt. on flight 1708 On 7/22/16

taking my wife and daughter of the aircraft. This the second email i sent.

Thanks, Jerry Garcia 323-803-3164

Comf # CNFN8W UA1708 Punta Cana, DR to Houston, on 07/22/16 at 13:10. My wife and daughter were asked to get off the plane, due to one of your flight attendants saw my daughter look ill. So she reported to the captain.

The captain just by looking at my daughter decided that she was not fix to fly. My wife and daughter were not given a choice from the captain of the aircraft to stay on the aircraft ,and was force to get off and have my daughter seek medical attention from a certified medical practitioner there at Punta Cana, DR.

My daughter was check out by the medics and was determine that she was healthy enough to fly, two hours later on flight 1934 From Punta Cana,DR to Houston. The flight agent at DR. didn't even give my wife a connecting flight to Los Angeles,Ca and told my wife that…

I was to take United Airlines, flight number 4367 at 6:09 a.m., from Richmond VA Airport, USA to my daughter's destination wedding in Montego Bay, Jamaica on Thursday June 23, 2016, schedule for 5:00 p.m. I was to arrive in Montego Bay at 12:40 p.m. June 22, 2016. the passengers had boarded the plane. The plane had backed up and prepared to take off when the pilot informed the passengers there was a mechanical problem and the passengers had to disembark. My understanding was there was a compressor problem with the plane; the flight was canceled and passengers had to rescheduled their flights. There were three of us traveling with the same flight itinerary, in a timely manner a United Airline agent was available to assist us in finding another flight.

The gentleman traveling with us…

My ticket was in United airlines traveling from Houston to Chennai. My confirmation reference was GXWTML . The itinerary for the travel was as follows. Take off was delayed in Chicago to Frankfurt flight UA 907 and consequently missing the connecting flight UA 9130 (Lufthansa LH 758). Went to the UA service center at Frankfurt airport who issued me a ticket on an alternate route to Chennai via Dubai. The itinerary was to travel to Dubai by LH 630 on 9th July 2016 and then travel to Chennai by EK544 on again 9th July 2016. That is the connecting flight EK544 was booked a day earlier; that is on 9th July 2016 instead of 10th July 2016.

So I was stranded in Dubai with no flight to Chennai available for the next 4 days. I ran from pillar to post and ultimately I found two Lufthansa officials…

Had 48,400 miles removed from my frequent flyer account because I did not have activity for 18 months. Asked to have them reinstated and they refused. Gave no options such as a penalty fee for reinstatement. Got screwed and without recourse.

American Airlines allows miles expired after 2002 to be reinstated for a fee of $200 for up to 50,000 miles. American also sends out notifications of miles about to expire. Did not receive any notification that miles may expire and now am looking at getting screwed out of about a $1,000.

There sole intent is to have as many frequent flyer miles expire worthless so as to reduce their liability. No one at United to whom I made this accusation argued my assertion. Horrible, horrible program. No wonder their customer satisfaction is so low.

Sorry I…

I wanted to let someone know how frustrated and disappointed I am with my recent experience with United. I was scheduled to fly out of Denver at 5:40 P.M. on 7/6. I was flying to LaGuardia and was scheduled to land at 11:30 P.M. When I arrived at my gate in Denver, I discovered that my flight was delayed by 20 minutes. No big deal... Except it didn't end there. The delays kept coming. Unfortunately, no one was working the desk at the gate so there was nobody to communicate with in an attempt to get answers.

Finally, at about 5:30 or so, we were informed that the delay was caused by a problem with the plane not connecting properly to the ramp. We waited while that was fixed, passengers exited the plane and the cleaning crew did their job. We boarded the plane at about 6:15 and were…

This is re: SkyWest #29931 and a service experience on June 15, 2015 on a Spokane overnight I encountered with her. She was extremely discourteous, rude and demanding to this associate. We have contracts with several airlines and I have only had a handful that have been as detrimental to my service to other guests as she was.

She didn't like what we had on our menu and as I was waiting on other tables, followed me around the dining room and kept insisting on a previous visit she had had a certain Item. I suggested a few items on our menu and she then asked if there was somewhere nearby that might have her special salad.

I gave her lengthy directions, while ignoring my other guests to do so, and explained where she could possibly find her salad. She walked outside, then turned around and…

They did not pick up the baggage change from American Airlines and left my son's (and his roommate) bag sitting in Madrid. We only knew that because I had to track it through American. They were left in Tel Aviv for 6 days with no luggage and no help.

A call center in India is the only way to contact them. United Airlines was not helpful or understanding at all.

departure flight to New York 51/2 delay return trip to Houston 1 hour delay causing missed connection resulting in 4 hour layover.

I am currently having a bad problem at the Houston International airport. I am traveling with 18 others trying to get home to Baton Rouge , La. We left from Denver Co. at 3:05 pm and we were to change planes Houston however we were given several departure times and finally to we would have to wait 24 hours or more before we could leave out.

In this group several persons have Diabetes, Arthritis, Sleep Apnea along with a host of other physical impairments. I have insulin that must be refrigerated and I was told to go to customer service and ask for Ice. I am also one of 5 persons in a wheelchair.

I spoke to Corey in Michigan who made a suggestion. This is a very poor way to say you recognize the Americans with Disability Act . I feel that your airline has no regard for the disabled or…

going to try Oklahoma trip one more time in October would love my son to meet his nephew

I was on Flight UA0099, Seat 33C, Melbourne, Australia to LAX which left on 15th May, 2016. From the beginning we experienced problems with the Entertainment system on the flight from the moment we left. 40 minutes into the flight the Pilot informed us he would need turn the system off and restart in 20 mins. After this occurred we were able to use the entertainment system but it was never functioning properly during the entire flight and at one stage I had to ask the air hostess for assistance and she advised me she would need to reboot my screen. Again it worked but it was not a 100%.

When we were about 4 hours from landing the Pilot again informed us that the entertainment system was not functioning again he would now have to turn it off for good. Fortunately, I had a book to read but…

My flight information is leaving from Puerto Rico, United Flight #841 at 2:22pm, to Chicago. We will start on Saturday, May 28, 2016, arrival at the San Juan Luis Munoz Marin International Airport, approximately 1015 am we left the Adventures of the Sea Caribbean Cruise Ship headed to the above listed airport, arrived at 1045am. On arriving at the Airport we were notified that an earlier flight had been cancelled and they had to get those passengers on a flight first. We did not get finish with our check-in until 1:47pm. So we were told to hurry and get to gate B8, mind you there is seven(7) people in our group, I am 70 yrs old and we had my cousin, who is 75 yrs of age, in a wheel chair rushing to get to gate B8 after going through TSA pre check.

So we made it flight was beautiful until…

I, my husband and my son (Hazel, Lawrence Sr. ) were scheduled to fly to Boston on March 24. O. Box 4607 Dept. com, showing the ticket numbers and confirmation code. To date I have received no response. To avoid taking this to small claims court please advise me what other recourse I have against United Airlines to get this refund which is rightly due me according to your refund policy and the proper documentation which was submitted.

Hoping to hear from you shortly or I will see you in small claims court. Hazel L Lee.

On saturday, May 7th @ Ohare my flight was delayed while I was on the plane due to a panel that needed to be replaced beneath the plane in the baggage area. We were told that the luggage was being moved towards the front of the plane, I was sitting at a window where I could see the baggage being loaded on the plane and

I noticed that 1 cart was taken away from the plane, it didn't make it on our flight. When we arrived in Seattle I was called along with several other customers over to the baggage claim desk to fill out a report for lost luggage.

After I filled out the form I was told that my luggage would arrive by 7:00 pm the same day and that they would call my cell phone number so I could come and pick it up. I called this 1-800-335-2247 number every hours on the hour until 9:30 pm…