United Airlines

Flight attendants were rude and didn't offer any drinks on a 6 hour trip from Hawaii to San Francisco. When we arrived we sat in the club lounge and I was 15 mins late to boarding for a flight from San Francisco to Newark airport.

They were not accommodating and said we could use the flight the next morning. So I was forced to stay at the airport for 7 more hours. From 12am -6:30am. Had to sleep on a bench because I have to be at the airport at 5:00 am and it is now 1:00am. Thanks a lot United.

I attempted to book another flight to cancun , for my friends son to accompany us to cancun--ours were already booked for oct 22-oct 29 from cleveland, ohio. We have booked with continental, now united, for over 22 years same flight---always between $400-500, sometimes a little lower sometimes a little higher. Now, on May 3, after working with several people at UA the lowest possible is $831. plus $25(confirmation #B35M05) for the gal on the phone.!!Today, May 7, on the ipad, ua.com, has roundtrip ticket promotions, one of which is Cancun, Mexico---$466!!! I feel I was raped by you people.

You people make it impossible to get in touch with anyone directly, adding ridiculous pricing for every part of customer care. On a recent trip to Tenn. I had to use SOUTHWEST--IT WAS AN EYE OPENING…

Had lots of problems renewing Red Carpet membership. Tied numerous times on line, no luck. Called Premier Number and was passed to Millage Plus Desk and then to someone else not Red Carpet. So I go shunted around twice. So after 3 tries finally got some help.

Love United but it should not be so hard to renew, had many problems with trying to renew on line.

Honolulu - to San Francisco 1:25 pm -9:46 pm flight UA724 - April 26,2016 United Air very poor Premier Class service. After boarding our flight home, lunch meal was offered row by row. By the time they reached the four sets in the last row, only one meal chose was left. When we question why we did not have chose, the The flight attendant serving that area, response was the other chose we taken. Then rudely said "What do you want me to do, start from the back row, it's not my fault, complain to United. Then said, "It's only a meal, turn and went on with her business. A really detached, indifferent and rude employee.

She did offer a coach menu to order from. I paid Premier Class AirFar. We both are senior citizens and in our lifetime we have traveled around the world, never had someone…

Received email advising three day Companion Fare Sale to Europe, to be booked by April 27. Was not ready to book yesterday and clicked on the email link today and it is telling me ended April 27. It is early morning EDT on April 27.

Did not get any satisfaction calling main number.

On April 5, 2016 We flew from Newark NJ to Albany NY. We began to circle the airport to land and the pilot came over the speaker and said "bad news" we were unable to land because a pump had broken.

He said they hoped to be able to fix it and land soon and he would keep us posted. There was complete silence on the plane as we were all terrified. After about 30 minutes we were able to land and all the emergency personnel was waiting for us in case we crashed or exploded or something equally as terrible.

When we landed they said the plane would need to be towed and we walked across a parking lot to get to the airport. this was without a doubt the scariest thing that has ever happened to me and we did not even get as much as an apology from your airline - that is unacceptable to me!

My son, Timothy W. Mackie booked with flight for our family and 1 friend to attend his son's (my Grandsons, graduation from Boot Camp at Ft. Benning Ga. The flight was scheduled to leave SeaTac at 11:05pm and was delayed due to "mechanical Problems".

We would therefore miss our Chicago connection, so they worked on that for us, however, my Granddaughter (the soldiers sister) has a Emotional Support Service Dog. She had called ahead and they assured her that that information was flagged and there would be no problems.

Well, the problems began immediately when she went to check in. The folks at the check-in gate were rude and condescending, and so it began. We had this issue again as we boarded with the attendants. One of them had stopped by her seat to question her and one of the other…

Purchased airline tickets through Expedia for a flight from Montrose co to St Louis mo. All flights were canceled at DIA for Saturday April 16th because of bad weather. Missed my conference so I had no reason to fly anymore. Now no one wants to speak to me about getting a refund. Expedia says its your problem and you say its Expedias responsibility. What a terrible way to handle customers. It almost seems like they give you the run around so that you will give up. I do know about the dot rule that says you are responsible to refund up to $1300.00 when a person is bumped from a flight and is delayed for more than a hour. This problem is about service and integrity. Your company should be willing to repay a customer for a service that they never provided.

Thank You Jim Aragon…

I am a loyal United frequent flyer and several things happened on this flight that I am unsatisfied . In past flights a priority sticker get put on my luggage this trip it did not happen. Next I got put into boarding line 4 .

I had my Priority card but they would not let me board on the two line . Last I always request an asle seat this time I got stuck in the middle. This is the worst flight I have been on in over 30 years this needs to be corrected or I will have to take my business elsewhere can't believe I can' get better service after flying with United for such a long time. Very disappointed !!!!!!!!!!!!!!

I have a complaint that I would like to bring to the attention of United Airlines management concerning services received on Tuesday the 12 April 2016. My departing flight was United Airlines flight 9197 to Frankfurt Germany with a departure time of 3:30 PM from Detroit Metro Airport in Detroit, Michigan.

Prior to leaving to the Detroit Metro Airport on the morning of 12 April 2016 my husband and I were finishing up last minute packing so we could weigh the suitcase to make sure it was within the 50 lb. authorized allowance. The bag was over in weight and I only wanted to take one suitcase so my husband called United Airlines at phone number 1-800-228-2744 to speak with somebody in reference to charges on overweight baggage.

We called because we were unsure if we would get charged for…

00 explain please i have never had this problem with united i try to travel every 6 month and dont want to lose this to tickets thank you

As of March 26, 2016 Flight NO. UA383 on Route From HNL - DEN Board Time 1855hrs Departs: 1945hrs Seat NO. 38C Aisle As I was just about to take my seat the passenger on 38D spilled his whole drink on my chair and I had informed the flight attendant Mr. Ed that my seat was soaking wet, due to the other passenger spilling his fountain drink on my seat, "He then, the flight attendant told me to just sit on the wet seat" because there was no other seats available.

I Was Very uncomfortable I assumed that he would assist me to another seat I strongly feel that was so unfair due to me being a loyal paying customer for United Airlines I was not treated well on that flight. My husband even informed him what as his plan, but the flight attendant said Sorry there are no other seats available.…

My Son had a connecting flight from Denver to Memphis. When he arrived in Denver his flight had already left. He had to sit in the airport for approximately 17 hours. With no food or a place to rest he went to the customer service and explained that he had no money to eat and was extremely tiered from the trip and they told him there was nothing they could do for him!! This is unacceptable from ay reputable airline! We have traveled not only with your airlines but others as well and have never experienced anything like this.

We pay for our flights and trust that we are in good hands when we travel with United, this was a horrible and unacceptable experience. Customer service was saying they couldn't control weather or mechanical issues, we understand that but this was neither. The…

On the 24th of March I had a flight to leave out of DIA to DFW, up arriving to DIA to check in my bags to one of your baggage claim agent at the counter. Well the first thing that I notice he was really upset and had a nasty attitude with me, but that was ok. I told him my name and my destination on where I was traveling to, he check all of what he needed and got my baggage sticker to place on my luggage bag, notice he was still upset and rude as he place the sticker on my luggage bag and just place it behind him behind him beside the conveyor not on top. As I walk away I took another glance back to see if had place it on top but it was still there beside the conveyor.

After arriving at DFW to claim my bag I notice that everyone else had there luggage except mines, 25 min later went to…

The second trip was to Hawaii it was very cold and I asked for a blanket the stewardess was very rude manor replied there are no blankets. I contribute the cold I got that night to freezing the whole trip there was sick for the most of my trip I hope in the future the either they can manage to keep a pleasant temperature in cabin or at least have blankets available, very dissatisfied customer .

In early December I contacted Mileage Plus to ask if we could use our mileage for a round trip ticket to Tucson AZ. A very nice man made all the arrangements. We use United Airlines regularly, but had never used our mileage because we weren't sure how to do so. The man was so kind and fixed us up with roundtrip tickets from Chicago to Tucson. He said we would receive confirmation with our confirmation number and our seat assignments. He said there would be two different confirmation numbers since we were each using our own mileage plus numbers. That turned out to be so and the cost for the extra miles and the call center fee were charged to my credit card and paid by me.

Tomorrow we leave so today I tried to print our boarding passes. Mine printed, but my husband's did not although I used…

I made reservations on line for a flight from Cleveland (CLE) to Johannesburg (JNB) for 16 March returning from JNB to Tucson (TUS) on 24 March. I booked an economy ticket and used miles to upgrade. I reserved seats where I could.

When the reservations/ confirmation came back, I noticed that 3 of the long legs (LOS-JNB, JNB-FRA-IAD) showed economy. ) and was told nothing could be done. They would work to rebook me, but I would have to pay the penalties, etc.

UAL advertises the flights, says nothing about whether all upgrades come through or not and then locked me in without my go ahead. I got my travel agent involved and she couldn't get any satisfaction. UAL wouldn't allow cancellation of the ticket, wouldn't credit miles w/o a $250 charge…

We were on Flight UA 1112 from MIA to EWR on March 3rd, 2016. Our seats were 1A and 1B. We always fly 1st class and as such we expect to pay more but also expect to get services also.

We were offered (as soon as the entire plane boarded) a 1/2 glass of water . Normaly we get offered a drink but not this time then it was almost 50 min into the flight before they even asked if we wanted something.

The flight attendant also passed us over and started in back of us. We were given nuts but no drink so you got thirsty fast. Then she finally asked us what we wanted for lunch and you didn't have a choice it was just a chicken sandwich .

The salad was very good ,not big on grapes ,the chicken I scraped all that green stuff off . On that tray was a wine glass NOONE ever asked would you like a…

Conf. # LFRH3G I have been on the phone for 30 min. 00. 00. Put on hold. 00. She could not do anything and I believe this is very inadequate customer service, bordering on unethical or illegal. I have been a MilagePlus club member and deserve better.

I was booked on a flight departing from Chicago Q' Hare Airport on Christmas Day 25th of December 2015, connecting at Frankfurt, Germany , to arrive Lagos, Nigeria on 26th of December 2015.. After another long wait the plane attempted a take off, which was aborted after a long travel on the tarmac.

We were taken back to the departure gate foe another long wait so the mechanics could work on the hydraulic system. About an hour later, we were told to deplane cause the plane had to be taken out of service.

The agony continued until we were told only people with American passports could leave for a one day stay over in Frankfurt while I was booked into the Hilton hotel at O'Hare Airport to take another route {Chicago-Houston-Lagos on the 26th of December 2015 making it impossible for me to…

Here is my complaint to the United Airlines Customer Services Manager. HC4LT9. I am a business man who travels regularly. Timing is very important to my business for schedule meetings and my customers contact and business. I was scheduled to fly from DCA to IAH to POS on the 15/02/2016. Your airplane was already taxing when encountered a maintenance (Computer) problem. We all sat on this plane for a period of over 3 hours (that was disgusting).

We were finally returned to the gate and left for Houston not until 1:30pm arriving after 4:00 pm missing my connection to POS. You customer care personal was not so caring after being told there was no accommodation for the group of us now stranded. After a loud out-bust by some of the customers one of your agent contacted Washington to find out…

I had a flight from Miami to Newark flight1447 this flight was delayed for about 4 hours and because of the delay I missed my other flight to Brussels flight 227 jet airways departing 6h35pm I lost about $1300 in total please advise

Group check in CLT 01/13/16 CLT - ORD. 32 passengers booked in first class and coach. Arrived airport 21/2 hours before departure time. After waiting approximately 45 minutes to check in an agent asked if we were a group. I replied "YES"..

She instructed everyone to get out of line and form a single line at her position. She then asked who would be responsible for paying for all luggage in our group. I told her each person would be responsible for his or her own luggage.

She told me that no one in our group would be able to check in unless one person paid for all luggage on one credit card. My group was connecting in ORD for HNL. We did not want to miss this flight.

She started working on tickets and asked me to pay for first group of 12. Then she told me to hand out their boarding…

My United complaint is about the in-flight entertainment system. Problem started already in Chicago, after numerous attempts to start safety in-flight video there was only sound no video so cabin crew performed safety demonstrations the old way with safety belt etc. which was OK.

Problem also during the more then 8 hour flight to Brussels the entertainment system did not function and would like to be compensated for this shortcoming for both myself and my wife.

Sat on tarmac 40mins

No way to treat customers

Wasn't notified on my cell # flight 1484 was delayed-went to the airport and waited-originally was scheduled to depart POP at 3:05 and didn't leave until 4:40 PM - Then was told flight would then stop in Washington Dulles for a flight crew change?

Then mid flight was told by Captain that air traffic control advised him that we could fly directly into Newark arriving around 7:10 PM instead of original 6:00 PM arrival time, then about 1/2 hour later captain informs us that he was advised that we would again have to redirect flight into Washington Dulles, much surprise again to many unhappy passengers. After touching down in Dulles were told to remain seated for about 40 minutes due to flight crew change and no service at all was given, had to actually ask for water quietly since was told if…

Dear United Customer Complaint Department. My name is Ye and my MileagePlus number is UJ754681. My flight (Confirmation: ER005G; eTicket Number: 0162458166043) from Tel Aviv, Israel to Shanghai, China on the Oct 5th, 2015 was somewhat of a disappointment. This trip contain three flight as following and I booked this flight by using MileagePlus points:

- Tel Aviv, Israel to Athens, Greece - Athens, Greece to Munich, Germany - Munich, Germany to Shanghai China

After I have arrived Athens, the visa officer from Greece raise questions on my flight due to multiple transitions and eventually cost me missed the flight from Athens to Munich and Munich to Shanghai. At the end, I have to purchase separate flight ticket from Athens to Shanghai. I have contacted the customer representative on this…

United is an Absolutely the worst Company I have ever dealt with as far as customer service August 2015 I have booked a trip to Dominican Republic with my Wife and Daughter Prior to our flight my Wife's passport was expired My Daughter and Myself are USA Citizens and my wife was permanent resident and European passport the date formats are backwards long story short we arrived to the airport it took 5 United representatives to figure out that password date is in backwards format called complained paid $1330 package hotel and

flight all I got is $550 for all 3 but in vouchers unacceptable but better than nothing so on 02/05/2016 tried to book a flight after spending 1:45 minutes With Agent name Marcy unable to answer questions and asking Questions about citizenship which I advised her is…

After calling to book my husbands ticket back to north Dakota, where he works. I have been hung up on 2x, not only can you not understand the Indonesian people your speaking to. But they could not understand me. On hold once again.

going on 30 min with United Airlines customer service.

I am the CEO of NEPA Center for Independent Living and am traveling for business. I am an amputee w/ only 1 leg and I use crutches to walk. I am flying home from Denver on flight UA 0288. I got into a huge argument because they wanted me to "check" my crutches.

THis has never happened before and I am wondering if there is anything you can do to prevent this from happening to anyone else in the same position that I am in. Again I work for a company that helps people with disabilities to be independent.

ANYTHING you can do would be appreciated. It seems to be getting more and more difficult for me to fly anymore w/ a disability!!!!

I am a long long time card holder, I have received oppertunities to use the one pass mileage club but have never used them. My daughter is flying out 1/28/2016 and I wanted her to use my passes. I have been told she can't that is to me as a card holder unacceptable we are not talking about something that is going to cost United any expense.

There are lots of charge cards out there that I can use and being a long time card holder I would think that this could easily be resolved. My account number is HU406800.

Spent over 8 hours with the airline on the phone. Emailed their CEO 6 times no response. Flight scheduled out on 24th January at 2:30 PM finally flying out on 25th January at 8:30 PM to Denver and stranded for 11 hours, zero customer support on ground and on the phone.

Not so much as water, wifi or lounge access. Either they're racists or they're capitalists trying to make money in difficult situations from feeble passengers.

10 2016. Wife bumped to coach for purchasing her ticket with air miles either move or removed from plane. I was bumped to coach with no exclamation I paid full price for my ticket told to either move are be arrested and taken off plane. 00 cash refund.

I do not want air credit because I will never fly United again. I have retained a lawyer but he advised before he gets involved first wait and see what united does. 00 on card in last 4 years. Extremely upset Guy Pettigrew

On Sunday, January 17, on United flight 1915 from Tampa to Newark. I had gotten up to use the restroom, the stewardess told me to go up front and use the first class restroom as they were coming through with the beverage cart.

I went through the curtain and up to the restroom at which time the first class stewardess told me to go back to the curtain between the 2 classes and wait my turn. I did so, and as my turn came up.

A gentleman also got up and went into the restroom. When he came out he held the door for me, at which I said why, your quite a gentleman. After using the restroom I came out and the stewardess in first class told me I had no right saying anything to the man as I had embarrassed him and said if every first class passenger decided to use the restroom.

I would have had…

I don't give united airlines a 1 star. Your company doesn't have any customer service value period. My bags were intentionally left off of a flight in order to provide space for military baggage, guess what I'm in the military as well and need my bags.

As I'm waiting for my bags the carousel stops, not one of your agents come to inform the people standing there that our bags were left off the flight. I will assume they knew this because when I went to the agents desk they had our names.

They left off or removed 10 bags. What bothers me is that I was at the airport an hour before the military personnel showed up which meant their plan was late, so why was my bags removed. My bags should have been some of the first to have gone on the plane.

I have an important event starting tomorrow and I…

My name is Kathleen Teresa Riser. I flew united airlines on December 29, 2015 to Newark, New Jersey and then on to Portugal as there was a death in my family. I have a disability and always try to get bulkhead as my legs swell up.

Upon return from Portugal on January 17, the staff was not friendly,I had purchased 2 items in duty and went to fill out form and asked a gentleman (manager) attendant and he would not get me a pen . The whole trip I was uncomfortable, you make us pay for food, there were no snacks, I have certain foods I can eat.

My tv screen would not work half way through, the window was leaking pretty heavily. The turbulence was bad but the seatbelt light was on and I needed to move around but couldn't. When I arrived at sea-tac, I was last to get off, and a wheelchair was…

I have all ready told you in my complaint. So ready my dam complaint.

NO MORE!!!!!!! now a nightmare! baloney! They do not recline ONE BIT! resulting in neck/back pain. not the case. nothing to eat!! We did not pack food because ticket read that we could purchase!!! "write a letter"!!!!!!!!!!! ) as they only went down the isle one time only!

WIFI did NOT work thus, NO WORKING OF ONES COMPUTER!!!!!!!! The inflight magazine is not great reading for 5 1/2 hours.... did not work!!!! Another 5 1/2 hours of no food, no TV/movie and NO SERVICE!!!!!! they actually want your business AND are happy to see their customers. RIDICULOUS!!!!!!

We are Martin Zorrilla and Angelica Osorio, who have an unfortunate experience travelling on board United Airlines , this Jan, 11. Let me begin saying that we are two Colombian students at Purdue (West Lafayette) with a very small budget, so we planned our trip sufficiently in advance to save costs. For our initial journey, we purchased the tickets 0167594070791 and 792, eight months earlier, expecting to arrive to Chicago in the afternoon and get the shuttle to West Lafayette, Indiana.

Unfortunately, the flight UA 1069 (9:48) from Bogota to Newark was delayed 1 hour 40 minutes due to a poor planning on the Weight and Balance procedure so this happening affected our whole trip. With just one hour to our next flight and regardless of any consideration other than a simple request to the…

Initially My travel companion an myself was late on the date of travel which was December 17, 2015. We arrived at 6:40am travel time was 7:30am. Travel rom Detroit to Chicago then to Hawaii. We had trouble at the kiosk so we went to the desk to get assistance.

The representative was so rude did not get her name, she was holding on the phone for at least 20 minutes to speak seemingly to a supervisor about a situation that happen before we came to the counter. After her conversation she let us know there was no way we could make our flight it was about 7am at that time.

The representative let us know we were late it was not her problem she would try to find us a flight or we could try to locate one on our own. She booked us on a flight that left Detroit, in route to San Francisco the next…

I left today Mon, Jan 04,2016 on flight UA3412 STl-ORD. And the flight was late getting into Chicago because before leaving STL. They broke the main cabin door and had to have maitnance fix it. I was soppose to leavechigao and go to ROC. At 154.

Needless to say I missed it but what makes me mad is I stood and watched my plane for over 15mins. Lady would not let me on. So I had to get new ticket go find out where my baggage was and have that reissued..

pm I won't even be leaving Chicago till5:49and arriving in ROC till 9:00 tonight. When I said I'd like to make a complaint the rude lazy woman who wouldn't get out of chair just handed me a pamphlet and said must do online.

And before I forget not knowing you didn't accept cash was a joke I had to buy a…

We both were supposed to travel under above PNR numbers on UA3928 / 28 Dec 15. The flight was cancelled and no one notified us of that. I luckily checked on website and found the flight is cancelled. Contacted the united Airline booking office. They book me from OKC.DEN.YYC.

I have to take a taxi from Tulsa to Oklahoma Airport and reached at 4AM to catch the flight. Again there the the flight was delayed there for approx 2 hours and miss the connection to YYC. At DEN. I have to be in queue for 1 hour to get me and myself rebooked. We were booked for another flight which was again delayed and I could not reach on my job that day resulted in loose my pay for that day and beside that I have to give explain action to my employer.

In total we both loose approx $900.00 for this trip Taxi fare…

I and my wife were first class customers on your flight UA1162P on 12/19/15 (BQN to EWR-LIBERTY). We were not offered any kind of food or drink on this flight. We had to "ask" for coffee. My wife also requested a pillow and was told that none were available. We asked about the food situation, we were advised by the flight attendants that there was not enough time to stock the returning flight with food and none was available. Our ticket itinerary showed "meal".

We feel that the service we received was below the expected first class expectations that we had received on previous first class accommodations. We paid an excess amount of money for this flight and we received less than coach service and we feel that we should receive compensation for the poor service given. one star given as it…

I was scheduled to return to Las Vegas, NV on 12/27/15 and ended up leaving Tuesday 12/29/15. I was visiting my parents in Greenville, MS and my plane left from Memphis, TN airport which is two(2) and a half hours from MS.

When I went to print my boarding pass, a notice flashed to say that my flight was overbooked and asked if I was interested in taking another flight. Since I knew that I had to go back to work, I declined the offer (which stated a monetary amount).

They later cancelled my flight and did not schedule me until Tuesday. 00 for my unexpected expenses. m.

If there is one airline that can ruin a family’s Christmas Holiday, it is United Airlines. The story I’m about to detail was so noteworthy that the local news covered and aired it. The details are long, but I think they are important for someone of authority to hear.

This is not just a story of a botched ticket refund, this is a significant amount of repeated opportunities to make things right and to adhere to what should be basic policies and procedures. I purchased my youngest child a plane ticket, two months in advance, to depart on 12/24/15 From Kansas City, Missouri to Seattle, WA.

We were attending the Christening of the first grandchild born into the family. About 9am on the morning of the day he was to leave, he found out his 8:20 PM flight was canceled, confirmation number DTMFPV.…

I bought tickets on United Airlines through Cheapoair going to Quito, Ecuador for the holidays. While on my vacation I had a serious accident that required my immediate return to the USA for surgery. When I called Cheapoair to change my return date they charged me more than I paid for both round trip tickets for me and my wife. They told me "those were the rules at United" and the man we spoke with showed no concern for our situation. It felt like we got gauged at a time when we needed some help and concern from "the friendly skies of United. " Needless to say, if I don't hear back from someone, by phone, I will never fly United again. My phone number is 805-440-6697.

Sincerely,

Leonard Manzella

My whole return flight from Australia was just unreal. On the first flight me , my wife, 8 yr old daughter and 6 month old baby where all in different seats for the 14 hour flight even though I booked the seats online.

Then connecting flight UA 1594 to Houston it was the same thing. I booked three seats together and yet again I was up front, my right yr old daughter was in the middle and my wife was stuck in the back. This is ridiculous.

What is the purpose of booking online with the seats if that isn't what you will receive.

2 of my family members and I, were supposed to fly from NEWARK Airport to DULLES in Washington DC, to catch a plane there to SAN JOSE, Costa Rica. The flight to DULLES was delayed, which made it impossible for us to catch the connecting plane to Costa Rica. I made a huge line to ask the lady in charge of my boarding gate what to do, because we weren't going to make it on time to board the plane in DULLES. The lady never got to me before they ended the boarding there, I had to interrupt her to get an answer from her which didn't even make sense.

She told me to go to the customer service. I went and made another hour and 1/2 of angry people line there, and when I finally got to the end, the guy told us that the only option for us was to wait until FRIDAY 01/01/16 (Today being WEDNESDAY…

NOT a complaint - Your customer service person, Magnolia Edgar, is a superb employee who helped a traveler I accompanied 12/28. His flight had left and he was scrambling to find another way to get to Frankfurt. Other personnel were not a bit helpful, and in some instances could have hardly cared less. Ms Edgar was calm, professional and was able to find a solution.

This took place at IAH - Bush Intercontinental Airport in Houston.

This is the kind of person you need in all phases of your business that involve interface with the flying public. I hope you can keep her. I saw the young ladies name on her badge and I hope I have it right.

I first want to mention I work in a service orientated industry for over 20 years, and hold a position where I deal on a daily basis with customers, from around the world. customer service is very important to myself and my company.

through the years I have used United Airlines many times for my travel, I will be honest United has not ever been my first choice for air travel, due in part to the experience I have and my guests have experienced when traveling United has not always been the best.

My Son and Daughter flew with United yesterday From Omaha, Ne to Albany, Ny. they are 13 and 14 years old, and have flown many times, but never on their own. I had decided that this first time that they fly on their own that I wanted to have assistance for them since they had to change planes in…