US Bank

I have been waiting to come out of the forebearance for 6 months . I have sent USBANK numerous documents they requested. I have been told about certain loan modification options and one most recently . The agent said they were sending out UPS contract but I never received.

My credit as been harmed because Im still on forebearance. I am tryibg to be patient but I tjink I am being discriminated against

S. S. 25. S. Bank a release of lease, for it. S. S. Bank, and I am fed up with the inability of the bank not getting the departments involved to close this account. My next step will be the Better Business Department followed up with an attorney suing…

Issues with the new bill pay format that leave our relationship with US Bank at a dead end. The old-original bill pay format worked quite well in all regards. With the new format there are several issues; no subtotal for bills about to be paid, format only includes last four account numbers, US Bank decides when and which vendors are electronic or paper pay and

alters this process whenever they get a whim, US Bank changes the pay dates at their discretion-NOT what is written. To understand the new format has taken a few months, to gain access to this bill pay and accomplish the bill pay actions, what took 30 minutes weekly to do, previously now takes 3 to 4 hours weekly !!

Though I have attempted to try and work with the new format, entering account numbers repeatedly, pre paying bills,…

I have cashed my real estate commission checks at U S Bank mainly in Oak Park for over 13years as my brokerage company is located in Oak Park and has an account there and the checks are written from that account. I do not have an account there and have paid the $7 fee for non customers to cash a check written from their bank for over 13 years.

Today (10/8/21) I went to cash a $6,500 commission check at U S Bank located 6729 W. North Ave, Oak Park. I have cashed checks there numerous times.

However today I was advised by the teller they could not cash my check because of the amount, she stated they can only cash up to $1,000 for non customers. I asked for a manager, the teller went over to a guy working the drive up window, came back and advised me he would with me in a moment.

After…

I manage six commercial office buildings and 12 residences and have been banking with U.S. Bank for over 20 years. I have to say that I look forward to going there with my rent deposits with abject horror. It is an agonizing experience. The bank in Woodbridge hasn't had an actual teller in weeks --- apparently the one teller they employ is on vacation --- in spite of having six teller windows. It is only slightly better at the main branch off MacArthur Blvd. and Newport, where they have one teller regularly, but you have to park in a parking building, which is very aggravating, and deal with one of those ticket machines.

The worst part is their equipment. It never works! They have to put my deposit slips and checks through multiple times before the reader gets it right, and even then the…

I tried for 2 weeks to work with Sheila M. Jackson on a cash out refi on my us bank mortgage. I attempted to call and leave messages as well as email specific questions and concerns. I never received a call back and most of the emails she sent were canned responses that had nothing to do with my questions.

I did receive one email response that was curt and a little rude. Consequently, we are moving our mortgage for a better rate and dealing with real people. Your automated phone lines are also quite insufficient in questions and responses and does everything in the world to avoid dealing directly with people.

Your service in general sucks.

I understood long lines at drive thru during the height of the pandemic. But I just waited in line for 25 min. with just one car ahead of me and one car being helped in the next line. Once again the teller is trying to service the drive thu and the counter. I don't blame her but the corporate office. on top of that the banking hours tuesday - thursday are now 11-5!!! This is not customer service.

If you need to cut expenses try cutting all the corporate sponsorship for NFL, Nascar, etc.

This is not first time this situation has occurred.

Please don't tell me to do online banking. I've been hacked once already and will not go down that road again.

If customer service is not a priority for you then you are going to lose a lot of customers

Cindy Fryfe

Between 2004 and 2010 I co signed a loan for 10 thousand dollars,and another one for 60 thousand dollars with my husband Barry Buckles. I found out after his death that he forged my name on another loan for 100,000 dollars.I never met with a banker, and why would the banker meet with him without me being present, this happened without my knowledge or my concent. This is a felony ,the bankers name was John he was an older man at Us Bank Wardparkway.

I am the physical owner of an airplane (N2123W; SN M-1496; 1973 Beechcraft C23 Sundowner). I purchased the airplane in 2019 and found that there are TWO "Security Agreements" that have NOT been cleared. The banks loaning funds in 1983 and 1984 (American Bank of Richmond, MO & People's Mercantile Bank of Liberty, MO) had failed to complete the forms necessary to clear these "security agreements".

I had called US Bank in Liberty in the summer of 2019 and was assured that these "security agreements" would be cleared, and only upon using this aircraft as collateral for a hangar purchase was informed that they STILL remain.

I've been in contact with a customer relationship consultant in Richmond, who in turn had forwarded the known documents for both banks to your "Collateral Department". I…

Opened my account along with my business online banking was a complete joke. I filed a complaint about money's removeded about 17k got no help from any onefrom us bank. Filled the proper forms to hear nothing and they had no paper trail this mishap slowed the adoption of my son and caused problems with my wife and I .

The money wasn't approved to to taken out and your lack luster team in smokypoint WA did nothing to help. Not only did covid kill my business but US bank helped. Thank God I had paid everything and everyone but myself.

I keep one account open but do very little banking with you. I'll be considering a lawsuit and contacting the media very soon.

I have bank with Us Bank since 1995 and Iam so upset how my banking was handled I had to file Bankrupt .my attorney told me to put a stop payment so the $118.64 will be paid. be paid twice I dropped paper work a one of the bank then I was told the paper never got there Like I said I will not be with US Bank to much longer and then you told me the $35.00 over fee I called and clerk told it off it was investigation Thank you Martha Williams. 502 /407-4859

I have been on the phone from 5:15 am until 4 pm. I spoke to 6 supervisors. They coudnt see my 399K rewards in central billing. The each placed me on hold and contacted the bank and were each told that I j=had 399,980 points. But since they couldnt "see" they wouodnt book my flight.

I have a son with disabilities. He missed his friends b day party. I am emotionally exhausted. SHame on you.

I have tried for a year to get these points. Your horrible.

I often use online banking. " Customer services was unable to resolve the issue. I tried using 2 apps and a lap top. Why don't you have IT in the evening. My bill will be late because I can't resolve the problem. This is not acceptable.

Today's date is September 15, 2021. My husband and I discovered fraud on our US Bank card and registered a complaint with US Bank customer service on May 12, 2021, with the request at that time for the card to be blocked so that no further transactions could occur.

Subsequently, we received written confirmation that our account was closed and the fraud confirmed. After this, we received a statement claiming that one of the two fraudulent transactions was no longer considered fraudulent. We were charged interest for the entire time of the investigation.

The final customer service person I spoke to was so rude, I was taken aback, and I told her so. Her disrespect of me shows how little regard US Bank has for its customers. S. Bank roughly double for the 2nd transaction plus interest.

We…

The first time went to branch to purchased money order, Renee Poryakou helped me but when asked questions, she will just look and using her shoulder gesture to answer. The second time went to the branch, she helped me and I told her I would like to withdraw $20, she just look at my hand without directing me what to do. She needs customer service.

I hope someone will take care of this matters.

You Hebron Ky location's ATM is never working. I am so over it and disappointed in this service. Or should I say no service. I live in an area where all of the ATM 's and locations have been closed and now the only one even remotely close to my job is never available .

I have a lot of accounts, and I do a lot of business with USBank, personal and business. switch banks. I spoke to clerks at this location in regaurds to this issue and they seem to be as aggrivated about this issue as well as I am.

I have spent more money in ATM fees and gasoline to other locations that I choose to continue. Please at least get this fixed for the service of your customers. Cause I am very aware that there are other banks that are more convenient, for me as well as others

This is the shittiest company I have ever seen. You did not send me a new unemployment card. I had Michigan works phone call you and got a girl who said she would expedite my card immediatley. Its 8 days later and NO CARD..NOTHING ON FILE!!!!!!!!!!!!!!! I HAVE NO MONEY AND HEART FAILURE

Someone needs to get it together. Judging by better business bureau, I am one of thousands

Cindy

Sold a car in June 2021. Request a lien release from us bank. The name on the lien release was different than on the title. DMV will not accept it. Called US bank again requesting the a lien release or statement that US bank has no interest in this car.

I was transferred to home mortgage, then to debt recovery, then to auto loans again and they assured me they will modify the lien release to match the title and have it notarized. They promised to expedite it so I will have it in a few days.

Three weeks later I received an exact copy of my first release. US Bank filled out info with title when we bought the car. Now they claim they can not give me paperwork of no interest in vehicle and with the name on the title.

So the DMV can not title it without that paperwork.

My father passed 90 days ago and my brother and I have requested and provided all documentation requested from us to be added to this account. Elizabeth, has been extremely slow in her responses if at all, and she knew the urgency of our request so that we can manage our mothers finances via the checking account. I have been directed to several different phone numbers and representatives, yet NO ONE wants to get involve but only pass me to a different division. This is absolutely sad.

Life Events Request # #CAS-82609321-K1K7M1 Elizabeth M. Burke Life Events Senior Specialist P. 800-241-2464 Ext. 1545407 / Toll Free 877-587-2274 Ext. 1545407 Fax: 651-466-7251 Email: elizabeth.burke@usbank.com

please help Steve Johnson 678-849-8789

I close my checking account on 9/12/2020. 89. I never received it. I have spoken to many people in customer service and various departments all have done nothing and they have not communicated with me once by phone, email, or mail.

I recently went to a local branch and the same thing no one helps. I have a tremendous amount of time trying to speak with anyone that will resolve the problem. You wait on hold for 30 minutes to find out they can't help but push you along to someone else.

So frustrated I could scream. The incompetence is unbelievable.

I bought a house that has a US Bank Branch close by in Santa Rosa, CA. Us bank closed that branch. I now go to a dinky US bank in Montgomery shopping Center. The ATM is always out. You stand in line for a teller - normally 1 teller. Today after trying the ATM I had to go inside. Initially one teller. Two woman sitting up there but no one to help the line of customers. They are a nice group but I’m thinking of leaving USBank. I know the USBank in Benicia has a nice line of tellers. Why is this place so slow?

Linda Grindel

Daven singh was so rude i have business account came to deposit money and he wasn't helpful at all. He told me he cant count money for me and yhen manager came to help him he was telling me im $400 shot and when i counted in front of him he didn't even apologize and he was rude and telling me not come back to him. Worst customer service ever.

I have never this issue with other employees that always do it for me. Its just him. N also manager yold me she have other customers and she can't spend lot of time with counting. It was worst experience ever i have.

Waiting in line when one of the tellers left the line to go for a joy ride with another client that was being helped by another teller. When he gets back I told him that it is not fair he left customers in line so he can go for a joy ride.

He told me he is an important client. I guess I'm not rich enough to be important to help. Us bank at 2300 west Sahara Ave Las Vegas NV 89102

I was just rudely hung up on by one of your representatives. I called to see if it was possible to track my new card for MI unemployment. I explained to the agent that my boyfriend had passed three weeks ago and really needed to know where the card is.

She was extremely rude and kept talking over me. Not friendly personality at all. Then as I'm in the middle of talking I'm hung up on. Not a very good first impression of your bank. Very disappointed

I tried to do a bill pay from one bank to US Bank. The mailing took 3 weeks. It sat at the US Post Office for 2 weeks. But my BIGGEST complaint is not being able to TALK to my own branch.

The drive through's are painfully SLOW. You can not go in the lobby and you can't even call your personal branch. The 800 number would not have the information I needed. When I finally was able to go through the drive through the teller told me to stop payment on check.

In mean time the auto pay went through and was returned because of no money in account. I had to stop payment online. When I did I saw the check finally arrived but now I have stopped payment. My money will have been tied up for a month.

I have now missed an insurance payment on my house and cars. Over draft was taken off but still mad…

I applied for loan modification and they said since I am current on my payment I am not approved after a few days they send me a letter to reapply again mentioning there is some other option for me then I applied again spent money both times to fax my documents.

while I keep calling to check my status every time I call I am getting different answer from the loss mitigations dept. It is unacceptable that for the same loan same property giving different information one said you got approved the other said waiting for under writer review the other told me to start loan modification payment and stop regular payment the other one said not approved so.....

even they hung up on me. that is disrespect customer how com the big bank "US BANK" have unorganized department, or irresponsible employees…

Us bank closed my checking accounts 4 weeks ago and won't release the funds that were in the account. Nobody can tell me where my money is or when it be will be returned to me. I'm on SSI and can't take care of my basic needs because there holding all my money, someone help me!

Went to branch located @ 4550 e sunset henderson nv. 0 CD this very rude white women blond hair comes up and said ( only 2 of us here you have to make a appointment and come back). Very rude on the way she talk to us .

No I'm sorry or anything. Just come back. What is the difference 30 min at desk opening new account or 30 min at counter doing transaction. I told the manager that she needed to fire that blond women. We left went to citi bank and opened a account.

And citi bank also had only had 2 people working. Because of this rude blond us bank lost that account. Not my problem you only have 2 people working. Does this women thinks it is easy for 2 handicap seniors to get to the bank.!!

Well on 08-24-21 applied for a home refinance loan spoke with Joe Yates in Elk Grove California he made me change my mind on the refi cause he had a bad attitude with me rushed me off the phone how rude I talked so big about my personal experience but it's different new people don't have time for the elderly sad..

On Monday, August 16, I deposited a two-party bank check from Wells Fargo (at which I’m currently closing my accounts) addressed to me and my late husband, Robert Donnelly, into a USBank ATM. For obvious reasons, I was the sole endorser.

On Friday, August 20, I received the check back from Wells Fargo with a letter stating they could not cash it because “the original deposited check has one or more payees on the check that are not on your account” (namely, my deceased husband). I paid a visit to the US Bank branch on Foxworthy Avenue and asked for Vivian, the bank manager, whom I’d dealt with in the past and who wasn’t available. The teller glanced at the letter and said I needed to get my husband to sign it. I told him that would be difficult, as my husband passed away in 2015. Showing a…

Tonight, I had to call the 800# to confirm a deposited check with one of your associates. This is something I was able to do on your old website. Now I had to waste my time and your representative's time to confirm the transaction. This is a very small matter, but is one of many with US Bank!

I have banked with US Bank for over 30 years and every year there appears to be an unforced error committed by US Bank. The latest is this user-unfriendly unwieldy website you have created. You made it slower, harder to read the screens, and it removes capabilities for your customer rather than add features. Just awful. I do not wish to waste more of my time documenting issues with the system. What genius did you place in charge of this change?

Suffice it to say that I went out of my way to find a…

Tonight, I had to call the 800# to confirm a deposited check with one of your associates. This is something I was able to do on your old website. Now I had to waste my time and your representative's time to confirm the transaction. This is a very small matter, but is one of many with US Bank!

I have banked with US Bank for over 30 years and every year there appears to be an unforced error committed by US Bank. The latest is this user-unfriendly unwieldy website you have created. You made it slower, harder to read the screens, and it removes capabilities for your customer rather than add features. Just awful. I do not wish to waste more of my time documenting issues with the system. What genius did you place in charge of this change?

Suffice it to say that I went out of my way to find a…

S. Bank representative (1-800-872-2625) who harassed and harangued me about my lease payment on my Jeep. When I explained that I had mailed my payment prior to the due date, the lady chided me why I don't make my payments online.

I attempted to explained that mailing my payment was my choice and not hers. She continue to hound and chaste me to the point I finally hung up. Her behavior in my opinion was very unprofessional. S. Bank called multiple times to my cell phone today and did not leave a message.

I have been in good standing in making my payments from my 1st Jeep Lease and with my 2nd Jeep Lease. S Bank employees of their customers will only lead to further trouble for the bank and employee(s) doing the harassing.

Monticello branch employee was very unhelpful when I asked for a little of there time to open a business account. The teller said I would have to make a future appointment just to talk to someone or that I could apply online.

Rude and condescending is how it felt. When I asked to branch manager she said she could get me an appointment tomorrow at a location that was way out of my way. I felt that this bank as a whole was not interested in my bringing my business there way as all the branch manager stated after was that they were short staffed.

How is that my problem?? I will never bring business or my personal banking to an institution that has no time for there potential customers. Signed , DISAPPOINTED!!!!

Us bank charges 36 dollars for overdraft fees for 6 , dollars over however they’re constantly holding on to transactions but accounts are showing positive until it’s not even though you use debit card payments , they’re taking 36 dollars for their errors when a debit is paid there should not be any other holds to take that

We recently moved to Texas from Idaho and tried to change our account phone number. The bank locked us out of our account because it keeps trying to send the six digit authorization code to our old phone number that is no longer in service.

Each time I try to update to the new number. It keeps trying to send the code to a disconnected number. Its like a Dog Chasing his tail. I can get nowhere. When I finally got through all the recordings and spoke with a representative in tech support.

They said i need to wait three days to access my account. BULLSHIT. They are holding my money RANSOM. I will be TERMINATING my relationship[ with US Bank after 15-years of being a loyal customer. I'm a retired Military Marine Purple Heart Recipient and very disappointed with this situation. This is…

My wife recieved a letter in her name for a bonus if open checking account. we opened a joint account since mortgage through US bank and did all the tasks. 60 days went by no bonus so called, "it will be there" we were told.

" Called again same answer. Then went to branch and filed an official investigation. Today, I received call from Jasmine who stated since letter not in my name it is not transferable. Um wait a minute account is in wifes and my name.

oh have to research this more. so going on 3rd month 6 calls 4 times promised a call back and now this. Credit Union here we come!!!!!

I didn’t like how the agent handled my situation and when i asked the reason as to why she said i dont have an answer and I requested for a supervisor to be connected with she said we currently dont have one available and suggested that i would be called back by a supervisor and kept me on hold before she hanged up

after 14 days and NO CARD.. i freaked out on the customer service guy, he said he would get another one out but it would not be 2 days it would be 3-5 and i could track it but could give me absolutely no information on how to do so but was quick to wanna charge my account $10..

after 7 days i call back AGAIN because.. why they couldn't get my info straight and why no one is trained to give proper information out..????? horrible experience to say the least..

On August 2nd my bank account was overdrawn, on August 3rd I made deposits to correct the overdraft, yet was charged to fees of $36 and feel that that money is mine and needs to be refunded to my account as I corrected the error the following day as soon as I was able.

When I contacted customer service I was given a flippant response and felt extremely dismissed and felt my complaint and concerns fell on deaf ears due to the fact that I am poor. 95 fee every month if somebody does not get a certain amount of deposits proves that poor people are taken advantage of by large corporations.

I have been a loyal customer since approximately 2010, but unless my $36 charges are refunded, I will be permanently taking my business elsewhere and letting every single human being I encounter no how…

Hi. I opened a account on Aug5,2021. Come to find out to a in person visit to make a deposit,I was informed me that my account was blocked. I have not even used the account,they want give me my money back that I opened the account with.

I was advised that I needed to refinance a home equity line of credit last May. I worked with Chase Larson. The online application had links that did not work. I proceeded to provide all my financial information and delivered paper copies and emailed documents over a long period of time with many duplicate requests.

At the beginning of July I advised Chase that I was have extensive back surgery on July 8th and I wanted to have it completed. Now I find that the 90 days are up and I have start all over again.

I am very disappointed in this service. I would like to complete the refinance as soon as possible. The bank has everything they need.

Y'all should be ashamed of yourself People in this country are already hurting and you you charge $15 to expedite a card replacement that wasn't lost or stolen it doesn't work period. You gave me hope it would arrive the next day nope bullshit.

On top of paying $15 now my Bill's are late and I have to pay returned check fees . Bullshit y'all have made huge profits from we the people and I'm sick and tired of y'all losing money and sticking the taxpayers with the bill try going belly up like we have we don't get bailed out

Customer service was terrible the lady looked through my account without helping me and then hung up on me after I asked her why she was going through my account and not letting me know what she was doing just rude behavior. Sounds like she was working from home that’s not good with this much important information she should be fired

Bank refused to close our escrow account (after we've paid over 80% of the mortgage that did not originate with them) without charging us a % fee to do so. After over 15 inquiries they've sent 6+ copies of our mortgage (which I've read several times) which does not identify such a fee. I've tried to contact someone at every level but only receive blank letters from "consumer advocacy."

Consumers are of no concern at this bank. We just took out a mortgage for a 2nd home and made sure to do so with a credit union that intends to keep our mortgage. No escrows again either.

US Bank is the worse bank to have any business with. I deposited $700 in cash at the atm. The atm took my money amd have me a receit stating there was an error and could not give back my money.

It is money for rent! I am now so late for rent. I called CS they made a "claim" wich takes upt tl 10days! The branch was of no use the clerk did not even look up my account and just dismissed me saying he or the bank can't do anything to call CS, wich i had already done and

they were the reason i even went to the branch since they told me to. " She said they don't maintance the atms. That is not my problem. The atm attached to the bank took my money. The bank "can't" actually won't give my money back or deposit it into my account.

Who is going to pay for the 10days late fee of my…

Getting treated like crap horrible customer service

Applied for refinance April 14, 2021. Seems to me there has been a lot foot-draggin' on this deal. The agents, Christian Morris/Erica Lusher, first asked for a BMV Affidavit of Transfer, which cost me $15 plus the registered postage - twice!. Then, the appraiser could not find the HUD data plate on the home, which I cannot understand because there are two of them. Meantime, Lusher says I need to spend another $50 for IBTS label, which is only issued when the HUD plate is missing - which it is not. I refuse to pay for something I don't need. I sent pics of the HUD Label and she went so far as to say that the labels were, in fact, included in the appraisal. Yet she still insists I need to pay the $50 for the IBTS label.

I'm not going to do it. I want out of this deal. I feel like they are…

I have had an account for over 20 years, and have never been asked at the Teller window to provide them with where I worked in order to deposit or withdraw money! I was trying to deposit a mere 600 dollars today, and immediately the Teller says "Do You Work" Where Do You Work" as if that would prevent or be needed to deposit money!

He says when questioned about it that "We ask Every 2 Years" However I have banked with them for over 20, and have NEVER Ever been asked to provide a place of employment in order to conduct business! I spoke with a customer service agent after telling my husband, and she was able to get me transferred to a person inside who I believe may have been the very teller that I spoke with today!

He was very RUDE, and unapologetic! When I told him that I had another…

Take my last $60 out of the cash envelope and take it to the bank that I trust that I've had for 7 years. Use the ATM because it has a deposit cash button I've never had a problem there before.

But this time it takes my money it doesn't credit my account and it gives a receipt that I take inside and Lisa on Farmington and Hall refuses to help me and tells me to call the 1-800 number so I do this and they tell me it's going to be 10 days to get my credit did I do something wrong? Is this my fault? How can this happen.

Most folks don't have a way to go borrow the money to replace it and US Bank just don't give a s***