US Bank

I have been treated very harsh and have not been provided any detail. My very first time opening a account, it was closed abruptly and have not been notified or given a explanation why, which makes it feel very much like discrimination. Better business has been contacted, also seeking legal advice.

Poor service by Lauren at the US Bank on JFK in NLR, Arkansas. Put two checks with my drivers license in the drive up lane. Rep asked me if i wanted the cheks cashed or deposited. I said that i wanted them cashed.

I then took a call on my cell phone. A recept and my license was sent back to me. I told her that i didn't want them deposited but that i wanted them cashed. She told me that i said to deposit them.

I told that i didn't say that. Proceded with my call with my son who asked me what was going on and i told him i was tired of this s---. She thought that i called her a little s--- which i did not.

She procedded to hand me back the two checks and my license and told me that i could go somewhere else to cash them. I have been banking at US Bank with a business and personal account…

I was in the drive thru line before it even closed at the branch located at 2100 N. Highway 67 located in Florissant Mo. I sat behind at customer waiting patiently for about 25 minutes. He decided to do 2 transactions and when it was time for me to finally move up..

I saw the teller tell the customer ahead of me to send the Capsule back up to her… So once i got up there she said they were closed and I explained that i had been waiting before they had even turned the red lights on and she said “well ma’am we closed at 5..

I then proceeded to say to her that i watched the customer ahead of me do 2 transactions and she snapped back at me and said, “ It was only one transaction!! “ which was lie… I am very upset at the fact that since I was the last car there and sitting 25 minutes that I…

Good morning, In the past year ya'll closed our Buffalo, MO branch and several other branches in the the area, so we've been forced to use the US Bank in Bolivar, MO, it's the closest to us, we go to the bank and they say we need an appointment to talk to any bank officer, then we try to call to make an appointment and we get put on hold for an hour, we've been told that they only have a few employees on hand since the COVID crisis started.

I am sorry but it doesn't make any sense to me to close all these branches then not increase the amount of employees at the Bolivar branch, for most areas around here all the folks are going to Bolivar. We have busy lives and these holdups are really putting on damper on things.

I love US Bank and have no intensions of leaving it but things have got…

I have numerous accounts with US Bank. My personal checking account allowed Ally Bank to withdraw $10,000 for a new account they had closed. Ally Bank for the most 6 weeks has lied about the procedure for retrieving my money and US Bank is also making it impossible for me to get it back.

My case # is 0012411493001. US Bank insists that I fax form claim for ACH entries and electronic checks with five different selections. NONE OF THEM FIT THE THEFT OF MY MOMNEY and Ally Bank now says all you have to do is request the return of the $10,000 back to my account and NOBODY AT YOUR BANK is helping me. So you are now guilty as well as Ally Bank! If this is not resolved this week I will be sending formal complaint to my county DA and every banking regulator I can find. I will also withdraw all my…

I am really disappointed in US Bank. I have banked with you since the 1970s and had been pleased with their services until now. Your branches are being closed left and right. It used to be that I knew the branch manager and the tellers every time I went in to do my banking, both my business and personal accounts were with US.

Today, I needed assistance with a joint account I hold with my mother, trying to find a branch lobby open I could go into to talk with a teller proved harder than it should, The branch near me which I had used for years was closed within the last year, now only a kiosk in a grocery exists on my side of town. Going to the next nearest branch I had visited a few weeks ago proved again to not be available.

Next choice, visit the main branch downtown, and I arrive to…

S. S. Bancorp Center 800 Nicollet Mall Minneapolis, MN 55402 - 7014 Phone 651-466-3000 RE: US Bank351 Meijer Way Ste 104, Lexington, KY 40503Judy Baird 700 Sherard CircleLexington, Ky 40517Hello,My name is Judy Baird. I have a checking account with your bank.

July 30th 2021 I came into the above bank location to cash or deposit a check and to finish an online application. I had submitted an application online to start a checking account for my minor son who is age 14.

I had already filled in all his information including his social and birth date. The teller at that time told me he was not eligible for an account. She said he had to be 15.

However, he turns 15 in December. I stated we would wait until then but a CS rep had confirmed over the phone 14 was the required age. She then said…

I have been in drive-thru for over 30 minutes. This branch of U S Bank has gone down the tube as far as customer service. I have been a customer for over 25 years and have never seen it so bad with U S Bank

My bank account was hacked and $1200 stolen from me. Notified the bank the same day and the told me they opened claims for me. Called for an update a week later and was told the first person made a mistake and filed the claims as Disputes rather than Fraud. They then opened Fraud claims and told me I would have to wait an additional 10 business days for their investigation. They were unwilling to speed up the process because of their mistake.

I called on the 9th business day and was told there was no information available and the investigation was ongoing. Told I would have to wait until the 12th business day to get any information. I waited and called again on the 12th business day only to be told that the investigation was closed and my claims were denied.

When asking what else I could…

I walked into the Latonia bank this Monday morning for my disabled brother. One employee was working both the drive through tubes and the inside line and I thought I would be standing there for an hour. Mr. Alex Wolfe went back and forth keeping who was next in mind.

My wait was closer to 10 minutes. Mr. Wolfe was, needless to say, efficient, and more so, he was not flustered and quite polite. I commented that I hoped he was being paid extra for working alone. He replied no that he was the branch manager [like this is all in a day's work].

I asked for his name so that I could send a compliment for him. He deserves it!! I could not find a link to send this compliment through. I hope he gets recognition. Thank You,

I can't even reapply my voice recorded, set to be embarssed, extended for all eternity. I was a new employee at US bank. I received racial remarks. I was embarassed in front of co-workers including thru apps in front of team members.

Banking was a new experience. Kimberly smith(Fargo) manager would be the one mainly doing the increasing, adding confusion. When asking for help I received more embarassment, snapping remarks. To Add to more confusion when reviewing this manager would stretch things then I would go live only to tumble (like with shoe laces) I kid you not it's like as If I was her prodigy, she would win the nobel prize, be promoted by using me the employee so

she could get promoted, rewarded in front of the company while I stood there embarassed in front of staff, leaders,…

When Us Bank bought my loan from Citi Financial a satisfaction was never filed and Citi shows up as a first and Us bank as a second mortgage and I can not refinance now and Us bank does not fix their screw up !

there was fraud on my acct I reported was told close acct open new was told I'd recieve paper work never did. they wouldnt give me acess to new acct but charged me everytime I tried to withdraw or get record ..I'd go in they say call ..I'd call and get told go in after 3 months of same b.s .I said close acct was told would send check and date was told would be here was 2 weeks ago

At about 1:00 pm I went to the US Bank main branch in Lincoln, NE, to get access to a safe deposit box that I have had at that location for decades. I called from the Safe Deposit Box desk for assistance and was told to wait for 5 minutes.

" Twenty minutes later after no one showed up I left because I knew that the time on my parking meter was expiring. It seems to me that it is incompetent management not to have sufficient staff to cover normal operations in mid-day at the main branch of what is supposedly a national bank.

I am very furious that this bank would not allow, or make an exception, to allow me to get a very important document from my safe deposit box I need today. Lizette, who is supposedly, the 2nd person in command to the Branch Manager, was very insensitive to my urgent request.

I cannot believe she made no attempt to accommodate my urgent request due to my situation throughout my conversation and desperate cry for documention. My husband and I are so upset that we decided that we will not keep our accounts with a bank who has very bad customer service AND are insensitive to customers' urgent requests when one arises.

We are also not happy that the bank has reduced the amount of days to access your safe deposit box to two days a week and the bank continues to charge the same cost for the…

Paid off loan on 5/19 Still no title from bank..Called 20+ times still no release about to get sued by dealer who needs title..Check notes to verify..

I was a new employee at US bank. I received racial remarks. I was embarassed in front of co-workers including thru apps in front of team members. Banking was a new experience. Kimberly smith(Fargo) manager would be the one mainly doing the increasing, adding confusion.

When asking for help I received more embarassment, snapping remarks. To Add to more confusion when reviewing this manager would stretch things then I would go live only to tumble (like with shoe laces) I kid you not it's like as If I was her prodigy, she would win the nobel prize, be promoted by using me the employee so

she could get promoted, rewarded in front of the company while I stood there embarassed in front of staff, leaders, Co-workers, company. Then when you get it wrong because her explanations, every…

Drive thru in west duluth. Duluth mn slowest I've ever been to. Online for 35 minutes still not to the window. Us bank terrible service.

I would give a zero if I could. I have been with this bank for almost two years and cashed two checks from my grandma for $2500 dollars on Friday July 2. I did not get the money in the account which is understandable it was a holiday and a weekend.

When the money did not show up in my account on Tuesday the 6 I was confused because when I called the day prior I was told that it would be in my account on Tuesday. I called again Wednesday and was told that the checks were put on a hold and the funds would not be released until Friday July 16.

Now as you can probably imagine thats two weeks without any money. Why was the check owner not contacted? Why were they automatically marked as fraud. I then was notified by the fraud department that a bank manager would have to push my funds through.…

Bank transactions post and clear, then repost causing my account to be overdrawn. The ledger isn't accurate.

Terrible customer service on refinance. Everyone is working remotely. Call for help no one can help. They have no access to information. Im given a phone number of a loan officer, call the number the message is she doesnt have access to the number bc she is working remotely so please email her. Email no answer.

You know you are in trouble when the voicemail greeting is we are closed July 5th and will return your call Tuesday or Wednesday and its July 13th,,,

Poor fraud protection and prevention for loyal customers from theft and fraud.

Just spoke to a card member person. She really was not pleasant. I could not hear what she was saying and asked her to repeat herself. She then enunciated with attitude as if I was a child. Then was very "short" with me.

I just wanted to varify that a credit card could be used in Canada.

I have paid my vehicle off in 2016 and have been trying to get a payoff letter and release of lien holder so I can sell my car. I am complaining about the 26 business day turnaround time to received a fax or letter reflecting I have paid the vehicle off.

I'm not understanding with technology why it is taking a month to provide me with a payoff letter. Without the payoff documentation I'm unable to perform any transaction to trade or sell my vehicle.

This is for the branch in 3550 Geary, San Francisco. The longest line ever with 1 staff and no manager on site. Most frustrating experience ever. Moving my business to First Republic bank now. The covid-19 pandemic has effect everyone.

Now more than ever they should hire staff to improve business. I went to the branch there to wire money since your online banking had a glitch. The staff did not know the fees for the wire. How is that possible?

It was a joke, I cannot trust them anymore. I will be taking pictures next time to upload for sure. Please take this seriously as we customers are taking our time to send you the feed back.

Last week my banking (debit) card was cancelled. This was not because of overdraft or suspicious activity, no it was because a security compromise in which some customer data had been leaked. My debit information being among this resulted in card cancellation, which I discovered while trying to pay for gas.

Retroactively I discovered a voicemail had announced this fact, though no hint was given why. When I finally contacted support and learned the reason why my account was no longer accessible, I was told I would receive a replacement in the next few days.

Inconvenient, but things happen so I let it slide.

However, when the card did not come by the day I was informed things got tricky. I gave it another couple of days, still nothing. again. This time I was put through to…

I have called and called about my money and sent my identity but they still won't answer my question so Im here with my water turned off and no way to do anything for my kids but it's not them so why would they care right.. they are very rude so yes I was rude back. Still no money

On 6/21/21I went to the bank to have a broken debit card replaced. I first spoke with Kerri Scott who I asked abou the card. She told me that she would replace it and as I was handing the card to her I asked why the door was locked that I normaly come in.

She replied that there were only three working. ". I told her I wasnt going to deal with her. She followed me through the building telling that she was the manager and WAS going to replace the card. I told her several time I did not want her to help me and I would deal with another person.

I walked to the counter where another employee was standing and asked if she could replcae my card. I noticed her hands were shaking and she just looked at me. Kerri at this…

They took out a payment for my safety deposit box and I didn't have enough money so then they charged me 38.00 becuz I didn't have enough in my acct. Now what wouldn't I be notified the payment was due? Last year I got a letter but this year it's automatic?

I have an account with US Bank ReliaCard and I am locked out of it because I cannot show my ID to them I did not open this account and it was given to me for the unemployment I have $1,284 in the account and I would like my money and if I need to contact the lawyer then I will but I would like to resolve this without having to do all that if I could just get my money transferred to another account I would be so happy thank you

This is the second time I have called and reported my card stolen. I was told my card was inactivated and that a new card had been ordered. I called back to check on everything and was told that there was no record of me calling at all.

Was told this happens because I gave my information to a tier 1 agent? 00 taken from my account yesterday because my card was not inactivated. This is incredible. Aweful customer service.

I believe my bank account was snooped into and I am told by USBank that they will not release my account information to me to check this out. I will not accept that answer and have contacted an Attorney. That information belongs to me just like my medical information. What is the USBank trying to hide from me?

Kristy Kittleson

We’re now supposed to receive it in a day or two…My funds were Clearly approved by and sent over to your bank…I am clearly who I said I am…There is no valid reason to not fund my accounts …Not a great way to start with a new bank

US Bank have closed my account and refused to give me my money it's been two months now and I still haven't received my cashier's check my mother passed away due to covid-19 and I need my money to purchase a headstone

I file a stop pmt on AT&T in Feb with usbank. We are in arbitration as of 6/9. ATT charging me with 3# that’s not even my responsibility. I ask to close my account for fraud and they said no. 86 on April.

The other claim were put back in my account. They honored my stop pmt then. But because of ?? I was denied . Made an appointment with branch and he said they went around another way also he was told I check a box that said I never done business with them.

I couldn’t have understood that because clearly they credit my account back for two other fraud charges. He said they would reopen and to check the revoke option on the new paperwork to fix the problem. Done and faxed back on 6/7/21.

Called today told it was denied for the same reason again after our conversation and she’s trying to…

Tempe marketplace us bank was so completely out of line and rude today. I have bank account at different bank out of town i have daughter who has account and have signed over paper check to her a couple times for my stimulus checks.

Anyway its not a regular thing that is done. 2 or 3 times in last few years. Today i went in to do same thing. The lady behind the counter seemed worried about some manager walking around. She then states i told you last time this couldnt be a regular occurence.

I said first of all you didnt even help us last time and how do you remember exacly what you said 3 or 4 months ago???? Maybe longer. She did not say that at all or i would not have done it again.

No one has ever ever said that. Then she says you can go to chase where it was issued or be added onto…

I have recently been dealing with us bank on my reliacard, they keep telling me that they keep sending me a card but I keep waiting and waiting.... its been over a month now, and I can't even get them to give permission to have UPS hold my card.

I think this is bull rap, I have been hung up on by a bank branch manager 2 times in the last 3 days, I have contacted corporate office and they keep sending me back to her to have her hang up again and again. Her name is Miranda, and I feel for you if you have had to deal with her..

I don't know what to do.

I closed my checking, savings, and credit card account with US Bank in 2018 after getting married. I went in and made sure that I had paid the full balance on my credit card before it was closed. I then cut up my cards because I was told that my accounts had all been closed. Fast forward to 2021.

I received a credit report that listed my credit card account as being delinquent. My closed account. I called US Bank and asked to dispute due to the fact that the account had been closed by me in 2018 and I had not had access to my card since then.

They informed me that my card had not in fact been cancelled (after I specifically asked that it was) and that it remained open until 2019. There was only one charge but it had wracked up late fees for months.

After informing them that I had not…

If I could give it ZERO TO NEGATIVE SCORE I WOULD! Poor communication and definitely don’t care about customers. I opened my acct online. Made a transfer deposit and used card for small purchases 3-4 times (food). I decided to start to move away from BOA due to my needs.

I decided to utilize my acct with US Bank. I went INSIDE my branch made a deposit of 2400. Got a money bag as I deal with a lot of cash as a self employed stylist and server. I paid 2 rents over $1000 each.

The second deposit I made was for $1909. $1100 being a written check on a vehicle I had sold to a couple in KY. I did NOT touch the $1100 I was waiting for the check to clear as a precautionary measure, just encase it was returned.

Sure enough it was returned. I called at 12:28p 6/10 spoke with a rep at the local…

I have made a deposit at the US Bank, Bay Fair branch in San Leandro, CA, for my client Mrs. Karen L. Silva. I went inside to the teller and gave her the debit card with Mrs. Silva name on it, told her the last four digits of the account number and the checks I wanted to deposit.

I did 3 deposits outside at the ATM, but there was a line and it went very slow. The teller, a women in her late 40, told me she doesn't need the card just the account number. I told her that the reason for the card is to see the name of the account, but she didn't even bother to turn any check and see the endorsement account stamped.

She raised her voice saying she was doing me a favor and that I should not give her an attitude. I was hurt and surprised by her reaction and asked her if she would help me or not.…

Kenneth Steven Cameranesi of Bancorp Investment has been involved in the handling of a claim to return money due back to me following a binary options scam, some 5-6 years ago. Unfortunately he is is a rude, cenceited, obstinate, arrogant and condescending man, whose power trip as CEO prevents him from actually being able to do his job.

He frequently just hangs up the phone, mid-conversation, if he cannot get his own way. He constantly demands more and more fees to be paid, despite the fact I have been dealing with one broker for 6 years on this claim, who has told him repeatedly that I have covered these fees already.

The claim is, in my opinion, being mishandled by Cameranasi and I would be grateful if the matter could be investigated thoroughly, as soon as possible and my funds released…

As a future state farm agent I'm appalled by the horrible and incompetent service I have received from us bank. More specifically Aaron Glenn.

Aaron reached out to me to sign me up as a new tica agent with a credit card. The credit card was suppose to be a state farm card. When I received it, it was a dental association card

Aaron's supervisor has not returned any of my calls or emails. Aaron eventually admitted it was his fault indirectly but stated he can't do anything to fix it and I'd have to close it, there fore ruining my credit.

After filing a complaint with us bank, I was informed that aaron had the ability to correct it but chose not to and my case was escalated and that it would get resolved within 5 to 10 days. I have called in to follow up for a month now and have been given…

Since I could not find a compliments website I am using this onel.

Also tweeted this.

Thanks a zillion to CS professional Jennifer Burke for her fantastic upbeat and diligent assistance with a dispute the resolution of which was very gratifying for me!

This is a reoccurring problem. Today at 11am I go to the branch on Louisiana in Albuquerque. This branch is located across the street from the largest retail shopping complex in the state by a factor of 10. You had 1 person working there.

It took 20 minutes as I had 1 person in front of me

The local branch in Augusta Kentucky is only open for in person service Monday through Friday in the morning. The drive thru is open till 4:00 pm. Mind you there is no branch within 20 miles from Augusta.

When a person has a job they can not come to the bank in the morning.

My husband was in the drive thru today before 4:00 pm. There was a long line. At 4:00 pm the workers closed and he was SOL. He did not get waited on. That stinks.

I guess we need to find a new bank.

I cashed in rewards in the amount of $100 from my credit card rewards ( card # 4147768576024440 ) on December 10, 2020. The amount did not show up in my account. I contacted ENT Credit union and was told I had to contact ELAN because it was out of their hands.

I contacted ELAN and was told that they filed a trace on it. I received letters showing the deposit at ENT. I contacted ENT and gave them the information. I could not get help ther but was told to get back with ELAN to get a tracer number.

I was given the #25059787. I got back with ENT. The number is not correct, I needed a 15 digit trace number. Numerous calls to ELAN got me no number. I kept trying until one person checked with numerous computers and departments until he got me the number 042000012274256.

I called ENT and they…

Refinance Process Started out stellar. My loan officer received data from me to verify income and other data. Then I was sent a survey inquiring about the experience, I gave high marks on ease of process. WISH I COULD TAKE SURVEY AGAIN now that I have reached the Loan Processor.

Loan Processor Sent a conditional approval email and provided a list of items needed by underwriting. Yet provided no portal to send data through. I attempted to contact her same day no response . Called offices in KY they say she is in and they would leave her a message.

No response Next day I attempted many times to contact. No response. I call KY offices again. they say she's at lunch. NO response. Holiday weekend goes by and on Tuesday I see an email what time can I call you? Anytime I reply.

At 5:18pm I get…

Got pre-approved for a car loan of $44,000. Settled a purchase with the car for $23,000. Went to the back to finalize loan, said it had to reset everything because of different amount, stayed in the “under review” status for five full days, owner of the car found a different buyer during that time.

It is completely and utterly laughable that I was prequalified for a certain amount, only asked for a little over half of it, only for US Bank to “review” it for 5 days and then give me the money, and like I said by that time it was too late.

I will never, EVER, do any business with US Bank ever again, and my advice to those who considering using US Bank for a loan, consider using a shady PayDay loan service, preferably one next to a barred up pawn shop, at least there you would get your money…

I was approved for UC benefits by state of PA and money was issued to me on a US Bank ReliaCard. I never received a card and when I called them, they promised to expedite me a replacement card. They did and I received it but was not able to activate it.

I spoke to about 50 more representatives from US Bank in the last few weeks and was told I would never gain access to my funds because the account has been flagged as a fraud attempt and that "no one" can contact or be contacted by the department that flagged it because of "security reasons" so I'm "out of luck". This is unacceptable... THIS is fraud!

" The state tells me they issued my funds and that its a ReliaCard issue and there's nothing they can do. There has to be someone that can do something about this... it is the very…

Avoid this branch at all cost. Horrible service. Branch manager lies and gets very offended very easily when in fact he was the rude one. I would avoid this branch if possible. They were going to help me with my account but since I spoke up about my issues they took offense and are closing my account and giving me no assistance.

I have already reached out to my local Representative Grace Napolitano for constituent assistance in this matter.