US Bank

Hello, I would like to file a complaint and speak with a manager. I had filed a "claim" regaurding a duplicate charge on my account and was told on May 7th when I had originally called it would take 10 business days to receive my money.

After those 10 days, I had called and was told the approval date was a few days after the call date and to wait until the 20th. I waited until today, May 27th, before I called again and I had been transferred three separate times, then I am told my claim was denied because there is no duplicate charge seen which is outright ridiculous when every banker I have spoken to can verify the duplicate charge, including the customer service rep I was speaking to at the time.

One charge is on the 5th and one is on the 7th for the SAME amount by the SAME COMPANY. I am…

As a black owned business it is already difficult to just manage and survive in the business world. All odds are against you based on the color of your skin. You are automatically suspicious in everything you do. But my experience with US Bank as a black business owner has been one of the most terrible encounters I've been through.

Although I did eventually get a PPP loan in 2020 as a customer I was never even offered or even knew that they were participating in the program . I had applied to other outside entity's and was continually told my own bank would be the best method for applying because you have an relationship with them already.

By the time I finally got through was towards the end and I had to fight tooth and nail and be persistent and finally got thru, but the night mare…

I have a credit card that was not usable and could not get help inspite of being a customer for many many years and having paid my billls completely every time every year. I was not able to talk to a person and on phone the computer does not permit to ask or get help.

Your branch in Willmar MN is unresponsive, and could care less about customer service.

1. A deposit of $1,381, 002.00 was made into account ending xx-5276 on May the 18th at the Willmar branch, drawing on funds from another local bank...Heritage, in WIllmar MN. The funds are still not available as of today, eight days later.

2. I used your 800 number, and the representative that answered at your call center was looking at completely different transactions not even associated with this account and said she could not see this deposit even though I could. She referred me to the local branch in Willmar but could not find their phone number.

3. I Googled for the branch number, rang 6-7 times and no one answers. Message says they'll get back to you the next business day. This is the same…

Unfriendly 1-800 us bank customer service!!!

mitigation

To the complaint department

Hi my name is Raquel T Lonzo at 4000 saint Christian st, Fort Worth Tx. DOB 12/7/1970 437-19-1286

My complaint I like many Americans needed relief for my Mortagage so I asked to be put on the covid suspension program in March 2020. In October of 2020 I called and reported that I was ready and able to start making payment again. I was told to start in December 2020 and I did resume my payment and received the terms in the mail. I was told that I should receive the official documents in a few weeks with instructions. Well here we are 6months out and I still don’t have them nor do I have a clear reason. My credit report is now showing that the account is closed. WHAT DOES That mean? I feel that someone is or has dropped the ball. I’m scared of losing…

I have been with your company for over 3 years now. Haven't had any issues till now, I had mistakenly made two payments to company and I even received an email asking was this something i meant to do. After disputing that charge i get a letter advising i would have to sign and fax back within 10 business days from the date of my original dispute.

Well guess what I got the letter on the 10th business day. I went to the bank to banker faxed the form for me and was advised I should get my funds back the next day. I have spoken with several over the phone reps and whom all have given several different answers as to my money.

Once i get this fix I will no longer do business with US Bank. I will make sure no one i know ever turns to your company for banking. Today alone I have been transferred…

I filed 4 claims on 4/23/20 on transactions after my online savings account was fraudulently accessed online and four Zelle transactions were were fraudulently sent from my account to someone named Geno Garozzo. On 4/28/20 those claims were denied stating the transactions posted as requested.

I submitted a second claim on 5/14/20 after receiving this information. I did my own research and went to US Bank to obtain any information that they could give me on the Zelle transactions that were sent from my account.

I spoke with Chloe Eubanks who provided me with the person's name, Geno Garozzo and bank, Arvest Bank the transactions went to. From there I went to Arvest Bank and spoke with the Assistant Branch Manager, Penny Gould. While speaking with her she verified that the Zelle…

I originated a wire from McGregor Bank on 5-06-2021. After not recieving the wire to my US Bank Account within 24 hours I found out US Bank did not process the wire and set back questions to the originating bank.

The originating back then responded through the wire line about the customer (Me Bank Vice President) and we expected the wire to be processed the next day. After it was not processed I called the wire department explained who I was.

I had the originatining bank re answer the questions and submit second request!! Everyday I call the wire department nothing gets done. Today is DAY 8--of my money being held hostage---I cannot do anything because it has to come through the wire line from the bank and I have copies of the correspondance.

As a banker I get compliance. But I dont…

Set up a payment to my mortgage company through on line banking as I have done for a very long time. Usually, it is sent via ACH but your third party that does this decided to send a paper check and it went out 5/7/21.

It has yet to be received by my mortgage company, in Texas which means I will be charged a late fee. In trying to find out why the mortgage company had not received, I called customer service. Explained the situation and was told I needed to talk to a on line specialist.

He transferred me to another person who was NOT an on line specialist. I asked her to transfer me and instead of the transfer, she hung up on me. When I finally, after 4 calls reached such a person, she was of little help and said she did not know why the third party you people employ to set these up, sent…

I deposited 2 cashiers check to my us bank account on Wednesday. put on hold per the branch manager of this location. I proceeded to phone the manager at this location twice. She did not return my call regarding this matter.

I have been a loyal customer to this bank for over 12 years. I think this is very poor customer service.

My US Bank Savings account was hacked online on 4/23/20. There were transactions that were made that I did not authorize. Some of the charges were reversed with the exception of 4 Zelle transactions in which they denied my claim stating they were authorized by fingerprint authentification.

I have called several times to speak with a manager and I pretty much have been getting the run around because I have yet to speak with one. The crazy thing is 5 days prior to my account being hacked, I received an alert on my phone stating information changed on my account, and if I did not make the change to call the bank.

When I called the bank nothing was never verified and she told me it was probably a delayed alert.

I made an ATM deposit of a check on a Sunday evening. Naturally, the check was cleared by Tuesday. I went into the bank on Wednesday to make a withdrawal. At that point the check was clear,, and my account indicated that the funds were available.

The bank manager said that I needed to make an appointment for a withdrawal of $10,000, of which I was unaware. The teller said that I could withdraw $5,000. The bank manager again said no. She went into the system and put a ten-day hold on my account, and she denied me any funds.

I checked my account again after I returned to my car, and it indicated by then that only $6,000 was available. I was not allowed to access those funds by the bank manager at all. I had a contractor in the midst of repairs, which I now have to cancel for 10 days until…

I applied for your PPP and was contacted by a Scott Miller in California (Phone #949-241-1645) who told me he was working on my loan and needed to verify my tax ID number. This was approx.. 6 weeks ago so I assumed he was working on my loan for me. I’ve been trying to reach him for weeks now and when I went to leave yet another message his mailbox is now full and I cannot leave a message. I called US Bank direct today and was told the program is closed and there are no more funds available.

I am so mad at this point because Scott Miller really dropped the ball on this for me. I want you to know how wrong this is and I am the one that is without the funds to bring my employees back.

Thank you so much for nothing!

I’m very upset I recently got approved for unemployment. After a whole year I get text from automated text bout my deposit , so then my card get locked out Unemployment finally approved me and I also went thru I’d verify me.

It took a whole year then I’m Locked out from us bank not unemployment finally Approved then us bank locked me out . Any way I called spoke to someone and she told me what to do to verify I took picture of my I’d front and back then the selfie I’m so frustrated it’s not fair

Hurricane Sally hit my home hard. 00 damage. 00. I have NEVER EVER MISSED OR BEEN LATE FOR ANY MORTGAGE PAYMENT FOR OVER 11 years. 00 plus my interest on the money for nearly 8 months!! They have EVERY RECEIPT PROVING THE WORK WAS DONE!!

Even my personal bank, SUNTRUST has provided them directly with cancelled checks proving I paid for the work to be done. Even the ADJUSTER FROM LLOYDS OF LONDON has provided them proof of my receipts on MULTIPLE occasions. They refuse to schedule an inspection, I upload documents in the portal and I have photos of portal proving they have them - and then they cleverly are removed, dates of my documented communications are CHANGED, and

even US BANK's CONSUMER COMPLAINT DEPARTMENT REFUSED TO HANDLE MY COMPLAINT AFTER THEY TRIED FOR A MONTH TO GET THE…

The branch manager at the Point Loma location on the corner of Emerson and Scott streets (91206) is both lazy and inept. On multiple occasions I have complained that in order to simply walk in and deposit my money (this is my preferred method) I need to set aside at least a half hour to 45 minutes as the lines are absurdly long. This happens ALL THE TIME!!

I have been banking at US Bank for 30 years and have utilized multiple branches. Rarely and I mean rarely is there a long wait. Most importantly, if the bank is understaffed or simply busy other managers get up from behind their desk and HELP1 They do not want to see their customers waiting and frustrated. This manager sits behind the desk and is completely oblivious to what is going on at her branch. This branch needs a change in…

Today, I attempted to purchase some equipment from Sweetwater Sound. They had my debit card number on file from a previous purchase. The sales rep from Sweetwater reminded me that my card is expiring at the end of May, 2021. S.

Bank via your on-line service to inquire why I hadn't received my card. I was unable to speak to someone in person so I provided the information the prompter asked for expecting to be transferred to a live person. Instead, they activated the new car I haven't received and deactivated my current card which didn't expire until the end of May.

So, in further communication, I was told I could 'wait and see if the card shows up' because it was only mailed 18 days ago. In the interim, I don't have a card to use. The other…

They bought our morgage from another bank. Our statement clearly DOES NOT state there would be a fee to leave escrow. 00 to stop. Its been 2 months of non-stop calling and yet no one can help from beginning to end.

They have absolutely no incentive to care about whether we are given proper service.

This branch on Snow Rd. in Parma has terrible service. Never enough tellers, especially on Friday. While one teller took 25minutes opening and then going over a account for a customer, the other teller was more worried about the drive thru then the people inside.

At one point, there were 7 people waiting to be helped and this teller would only say she would be with us in a minute ( which turned into a half hour ) and this is a constant way things go on. This branch was made into a beautiful bank, but the lack of help won't help it long if they don't get more help.

I had better service at the branch that was in the ACME store till it was closed. If service does not improve, I will be closing my accounts and so will my family members.

My stimulus u had direct deposit to my grandma's acct. I wasn't added to acct. Grandma dyed Nov 22 money was deposited Jan 4 can't get money addressed issue at bank. Bank did not regect payment. Mar 17 bank does same thing. Can't get my money.

Bank manager agrees that bank was at fault but still can't get my money without lawyers and probate. It's not my grandma's money. Still haven't got my money. I should not b doing all this BS because bank messed up two times even after first was addressed.

Still haven't got my money

The branch manager ( Bill Bateman) in your Garden Grove branch is extremely rude and incompetent! I was in the branch on Wednesday, April 28th I attempted to deposit settlement drafts paid to my clients,into my attorney client trust account.

I have had this account more than twenty eight years and have had minimal problems. Unfortunately, about ten years ago I was subjected to the same problem, a bank manager reading from their desk procedures and not understanding the functions of an attorney client trust account.

Most recently the incompetent manager (Mr. Bateman) representing your company, was extremely rude and refused to deposit the checks I had accumulated for deposit. All checks had been properly endorsed, and were stamped with the trust account number. I asked Mr.

Bateman for…

POA for my brother Marvin Ray. Back cancelled accounts without any notification. He has NO money and No one calls me back or can tell me where his money is. He’s a Vietnam Vet with PTSD and memory issues. So many people have promised to call me but NO has.

Stopped at branch office and they couldn’t help me

They did horrible to figure out with my mortgage to the escrow payment. They put all of the amount into the principle interest.

I kept to calling them, why don’t put the amount knot escrow payment instead of principle jnterrst ?

If I could give a zero I would. After 4 tries of having to call to update my last name and address just so I could get a new card (My current card is expired), I still can’t seem to get what I need.

The first time I called they took my info and said to call back in 5 business days to request a new card. the gal tells me that they updated my mailing address, but not my physical address, so therefor I get to wait another 5 business days.

The gal felt so bad so she got the go ahead to make a note on my account that when I do call back I get the expedited mailing of my card free of charge. nope, because the customer service rep I spoke to today does not have the authority to wave a $10 fee, I get to wait for a call back from their supervisor!!! Are you kidding me!!!

Mind you this card I…

US BANK on NEWPORT AVENUE, TUSTIN, CA - SINCE YOU HAVE CHANGED THE MANAGEMENT ABOUT 6 MONTHS AGO, THESE PEOPLE ARE THE RUDEST UNHELPFUL MANAGEMENT PEOPLE I HAVE EVER MET. I HAVE BEEN WITH US BANK FOR OVER 7 YEARS.

I HAVE NEVER MET A GROUP OF RUDE UNCONCERNED MANAGEMENT GROUP EVER. I HAVE ALREADY MOVED HALF OF MY SAVINGS FROM US BANK TO BANC OF CALIFORNIA. I LEFT 3 ACCOUNTS AT US BANK BUT NONE OF ANY CONSEQUENCE. HOW MANY CUSTOMERS HAVE MOVED ON??? HORRIBLE MANAGEMENT ! HORRIBLE! YOU SHOULD BE ASHAMED!!!!!

The employees at US bank on Monaco have jeopardized my security. Your bank twice now has “closed” down my debit card, can’t tell me why, funds were there. Almost causing life & death injury to my son. They have lost my replacement card, inside your bank! This came from Trisha, your bank manager, that “MAYBE we shredded it cuz that’s what we are supposed to do”

That MAYBE just confirmed NO ONE KNOWS WHERE MY CARD IS.

Not only do I need that answered as well as why this happened. No one at the bank can explain this, why. You are playing with my life!!

The hardship this has created is too much to mention here.

Please help me! Lisa Taylor 720-255-4304 taylrmayd@icloud.com

I paid off my car loan now us bank will not give me my title.

49 on 2/15/2021 with the first payment due on April1,2021. I waited for the paperwork and called numerous and constantly told the paperwork would be on the way. I have dates and names of the 20 representatives I spoke with and their responses.

375% rate with no explanation why the 3% was no longer available to me. 375% that needed to be signed by 4/27/21. I was also told my case was open and under review but it could take up to a month.

When I inquired about the new agreement I was told if I did not sign it they would need me to start all over again and could not guarantee what rate I would be offered.…

Utilizing my reliacard through my own personal bank (Regions) to withdraw funds of a thousands a day and my card was placed on restriction. Multiple endeavors were made to validate my identity, through and by the fax, verify.usbank.com/id, and I conveyed my 2019, 2020 W-2's along with SSN, photo id and still my account remains frozen. I am submitting this complaint administratively to clear up this matter, thus I've waited two weeks without having access to my account that has caused hardship to me and my family. I cant pay my bills nor provide for my family because of your fraudulent system. USBank reliacard, has created a circumstantial change that compels me to forward this matter to a federal court if it isn't resolved immediately.

Respectfully submitted by,

Shyla Colter

Just got off the phone with a representative named Juanita. She was so unbelievably helpful and save my wife and I an enormous headache in regard to my father in laws estate. I just wanted to reach out and give her the highest commendation I could. Thank you.

A few weeks ago, I applied for a secured credit card with US bank online. I didn't receive a confirmation email, a phone call, or any type of communication. I kept calling their status line to check the status because of how long it took.

Every time- still under review. Today the status was declined however, still no communication with me. I waited on hold for half an hour to underwriting. I was told it was declined because the account was invalid. As someone that works for a financial institution, I know for a fact that I triple checked the account and routing number.

I asked why was I not called to correct it. I was told that the account number can only be entered once, which sounds like a lie and also sound like underwriting input it incorrectly. They said reapply, they would run my…

My bank card was stolen out of my mailbox in March. After calling three times, first to report a possible theft of my expiring card number and then reporting that I found out the new card was stolen out of my mailbox.

Joshua in fraud first declined the report and made the charge stand. Then I called fraud again and then they told me to call again the next day. I gave my correct phone number. They called my old labs line the next day.

By golly I told them the number to call. Why would I listen for a call on my old number. I later called, which I had been directed to do so and the last man I talked to was arrogant, asked questions too abruptly without giving me any reason for asking and talked most of the time during the call.

I feel he was arrogant and controlling. It is a credit card to…

You are the white trash of banking. You threaten people with lies of false payments. You refuse to pay bills on time and double charge for the same month. I cannot wait for the day your company falls. Good luck in hell.

While making a vehicle loan payment the website double charged me essentially making two monthly payments. When attempting to get a reversal for one payment I was told a check must be mailed to me. A month later still no check.

Called in again and they stated there had been an error and the check had to be issued again but I still had to make my next payment as the credit could no longer be applied to the account. Three weeks later still no check for the return.

Called in again and they stated an error had been made and again would have to reissue a check. “Marlene” the Manager on the phone was extremely rude and refused to state what the error was when asked. I requested to speak with someone else and she refused several times stating not to bring her name into it and would not give…

I went to the US bank branch on 9633 Lyndale Ave. m. , around, Three Tellers' Windows were open, no customers were there except me. The three Tellers were pointing to each other to help me; after I waited online for sometimes, after pointing to each other, acting as if they were pregnant women delivering, One came out to do a favor by helping me, they were acting as if it was as hard as building a pyramid.

Because three fingers were pointing to each other, I don't know what is in their mind, but that is what happened. It was like they scared of me, as if I was forcing the dollar to be a national currency , instead of an international currency, and every country have to live by their GDP, instead of by the world GDP. I don't know…

I went to US Bank at Meier Bank in round lake Illinois to deposit $500 in cash and they would only let me put in $480 not $495 or $499. Supervisor Chris was not empathic at all and should be reprimanded.

I am just starting my small business. I opened my account online and was excited about being an entrepreneur. I submitted all my business documents online and then deposited $6000 in cash in the account. I went into the US Bank on Manchester inside Von’s to make my deposit.

The following week I received a letter saying the bank needed to talk to me about my account so I called and was told I needed to activate my card. To be sure I went into the branch on Centtury, believing I would have a better shot at getting answers regarding my account.

I was given Clarissa’s number and told to contact her. When I finally got ahold of Clarissa she was rude, demeaning, and disrespectful to me. She told me she tried to call me but since I didn’t answer she closed my account.

I received a check in the…

i have called 13 times in the past month to have them take care of my property taxes for the year 2018 which they did not pay, they are my escrow company for my manufactured home. i have received no call back, i have been told on 3 occasions that a manager will call me on a certain day which never happens.

i have talked to 13 different agents of US BANK. my county tax collector has put a lien on my house. this has been going on since 2019. i was told then through a letter that no taxes were due.

so i thought everything was ok until march of this year when the riverside,ca, sent me a tax bill stating that these taxes were still unpaid. yesterday a manager from US BANK was suppose to call me regarding this problem again i received no call.

i am a 75 year old senior citizen living in a senior…

the. im getting evicted because landen phillips help two of my direct deposit paychecks to point of eviction. i cant eat and have no gas and borrowed all i couldfrom freinds. Somepne plez help this is so wrong all my documentation was correct and one email a day i get to try again im sonkin and thinking lawsuit for mental anguish is i order plez someone higher up help me asap theres no need for this.

The branch I use is only open Mon-Fri, 9-4. These hours of operation do not benefit me as a customer. I work at a grocery store and if I told you you could only shop M-F, 9-4 how would that work with your schedule?

It is time to look for a new bank, one that cares about the customers!

I need a lien release letter per DMV from US Bank.

However it going to take 15 days to receive. I am not sure why so long since they claimed it was mailed to my house. I was on hold for 2 hours waiting to speak with a manager and no one ever called me back.

My mistake was using capital one auto loan. They have great customer service.

My account was put on hold 1 month ago I have had no access to any cash since even though my disability check was direct deposited 1 week after on the 24th . Since that time my phone has been shut off all my bills & payments are over a month late My credit is destroyed that I was trying to rebuild .

My electricity is shut off I have no gas No food All because the branch manager thinks I went behind his back and cashed a friends stimulus check for him He thinks after I was told not to that I went to the atm and deposited it anyway Which I did not before I came up to the bank I had used Mobil deposit and the check was in pending status later that evening the check went through and cashed .

For extra income I repair watches I have lost my customers and have been kicked off of all auction…

My account was closed at us bank for cashing a friends stimulus check through Mobil deposit which I had done previously and nothing was said about it this time a tried to cash it and it stayed in pending status so I went to the my branch at us bank and asked them why they told me they did not cash 3rd party stimulus checks so

I left well the Mobil deposit was still pending later that evening the check went through and cashed . The branch manager locked my account and has been locked since March 18th with no access to any cash at all no phone no gas no food no bills paid nothing and

the branch manager said he will not release the money he said it could take weeks even months I am on disability and have a speech impediment for a stroke when I caked the bank they tell me that they are busy…

I am very disappointed at the customer service I received from US bank.

First off, I wake up on April, 12th to the almost $3,000 that I worked hard for being gone and my account being shut down.

When I go to the local branch near me they tell me by account was shut down because of potential fraud ON MY END.

They accused ME OF FRAUD because I was making money through Grubhub even said it could be a form of money laundering like HOW!? It says Grubhub payments right on my bank statements!!!!

This was the reason I got as to why the money I worked hard for was taken from me .. a husband, with three kids that I work very hard to take care of.

During these especially difficult times I am HIGHLY dissatisfied with how this was handled. Not one phone call to me asking me for any information.…

Tried refinancing with US Bank over six months ago. Beginning of my process I was assigned Jeffrey Frazier as my account manager. Now I started this process October 2020 it is now April 2021 and I’m basically in the same position as I was from the start.

From the beginning Jeffrey had the worst customer service I have ever seen! Took over a week to even return a call or respond to an email! At first I was patient I figured with the pandemic things where different and it may take some time to get to customers I get that.

But what set me over the edge is after I submitted all the paperwork that was asked of me and paid the application fee! (Which is another story of how they called me 11:00pm! To collect the application fee. ) The very next morning I get an email asking to rate Jeffrey out…

On Thursday April 8th I received a deposit. I went to the Downey, CA location to make a withdrawal. I went up the the teller and gave her my information. I told her what I wanted to withdrawal and when she opened my account she made a comment about my large deposit and stated she will have to verify my electronic deposit and proceeded to ask me a million and one questions.

I was completely confused and I felt myself growing more and more angry because I didn’t feel like it was none of her business to ask where this deposit came from. I felt like I was being made to be criminal and felt like the interrogation was out of line so i decided to cancel my transaction due to me being completely uncomfortable.

I guess they felt that was red flag so they place my account on a hold. I am not able…

My auto loan was paid off on February 12, 2021 and the lien has still NOT been release from the title. I get a different story every time I call customer service. On March 26th, I was told that the title was in the mail which was a complete LIE.

One service rep even told me that because I paid loan off thru the US Bank online banking website that those weren't funds weren't guaranteed and that it takes 60 days for the funds to be verified even though the money was taken out of my account and posted to the US Bank auto loan account and the account has been closed. THIS IS COMPLETE INCOMPETENCE.

Now I'm being told that a lien release as been requested and is pending and won't be executed until April 20, 2021. This is completely UNACCEPTABLE. I've have sold the car and I can't get paid…

After 2 years of no late payments and a $12,500.00 balance payoff, U.S. Bank has seen fit to reduce my credit from $12,500 to $500.00.

I called to discuss the reasons for this, and was told I would receive something in the mail, and that there was no one else K could speak with and that “I could apply gir an increase but there was no guarantee I would get it”.

I have $6,000 in monthly deposits with my checking abs savings. I have about ten k in other debt. I did see you use a Vantage credit score rather than. Fico and it says I have 53k in other available credit, which I do not.

I understand risk management, but this is a really appealing way to treat a good customer who just this month paid off $12,500 in debt.

The obviously, this bank wishes to sever their relationship with my…

To whom it may concern,

On March 2, 2021, I spoke with US Bank Mortgage personnel, Catherine Pan, regarding refinance the mortgage with our second home for the current mortgage interest rate is desirable. In our conversation she mentioned that she should not waste her time in starting the process if we do not fit the criteria of the bank. She seemed knowledgeable and told me that we can start the refi from there. By the request of the underwriter, hundreds of pages of documents were required and we followed the lead of Catherine and the underwriter. After paying for the application fee and waiting for a response from the underwriter for over 40 days, Catherine called and told me today that because of our second house title is under a LLC, the loan cannot be be refinanced. I am very…