Verizon

Verizon has intentionally made it impossible to get a return label to return a non-functioning 5G Home Internet device. After trying on and off for 2 months, of course Verizon has charged for the device, but no one at Customer Care or 5G Home will create me a label. They all say another department is supposed to do it. I have been a customer of theirs for 20 years and I am seriously beyond any reasonable amount of time that it should take to do this. I am considering leaving the company altogether as the difficulty has been extreme.

Brandon

I upgraded my phone and my plan with verizon on a whim. The in store rep walked me through the upgrades in phone and plan and told me that with the Disney plus/Hulu/Espn + bundle I'd be able to cancel these services and the price would be comparable.

This is not true and my bill is now $100 dollars higher per month and I don't have access to these services in full- I can't watch live TV on Hulu which I could before, I can't watch anything meaningful on ESPN +, and disney is inconsequential for me. I was lied to by the rep when he walked me through the costs and now am stuck with this higher bill and have no access to the shows/tv I had before.

My wife's phone which is under warranty isn't working. She isn't able to make or receive calls. We took the phone in to a Verizon store to have it checked and were told the phone needed to be replaced since it's under warranty.

We called Verizon customer service today using my phone and had to wait for over a half an hour to be connected to a customer service representative. Once connected, the representative tried trouble shooting the phone to try and get it to work without success.

While we were talking to the representative, we were placed on hold and subsequently got disconnected. I ended up having to call back and again had to wait for an available customer service representative for over 30 minutes. I expressed my displeasure with the representative I spoke to the second time and…

There was a promotion online that I called to confirm about, the rep confirmed it ($800 off a new Samsung with eligible trade in WHICH I HAVE) less than an hour later it was gone. Called.to get it sorted, on hold for a total of 3 hours just to be told I'm wrong. I have a screenshot to prove it and want Verizon to credit me or give the promotion back.

I ordered new service which included a free phone for "same day pick-up." Received email that said order was approved and still processing after 20 hours. Went to store to pick up, told order was canceled WITHOUT NOTIFICATION TO ME. Had to take off work twice SO FAR, still not resolved. Calling support costs MORE time and lost work (minimum 30 minutes on hold ... for EACH call). AFTER complaining on chat and phone to Verizon, I received email saying "order canceled because it wasn't picked up." Only recourse is to re-order (and pay taxes a SECOND time). .. which I cannot afford, especially with missing work for this ridiculousness!!!!! And still am back where I started.

If this is how you do business, I'll pass. I was with Boost Mobile for 13 years, never had these issues. I will be…

Prior to lunch time today (11/29/21) I went into the Verizon store located next to the Fox River Mall in Appleton, Wisconsin. After walking into the business I noticed two sales associates working with two other customers. There was one other customer (elderly woman) who was walking around the store looking at the displays.

In other words, the store did not have a lot of customer activity going on when I had entered it. After waiting a couple of minutes, one of the Verizon associates, an individual by the name of "Ben" who had a name tag that indicated he was the General Manager finished with his customer and walked up and introduced himself to me.

I indicated that I was at the store to upgrade the data plan associated with my wife's number (920-810-3834) and our son's number…

Visited the Martinsburg Verizon store, because I received a text that the watches I ordered are in. Went in and spoke to some lady. This was two weeks ago. I went in and waited for the lady to become available.

She asked what I needed. I told her I was here to pickup our iwatch 7. She went to the safe and retrieved the watches. She started checking the watches out for dispersement. The warehouse told her my watches weren’t shipped as of yet.

Yet they were right in front of me. All this took place in a couple of hours.

Finally the lady said she could not let me have our watches. She said she would try to work it out and she will call me. That was a lot of time involved. That was over two weeks ago. I haven’t heard a peep.

My wife and I have been forgotten about. This is now what I want.…

I made the mistake of switching to Verizon wireless about three weeks ago. It has been nothing but a nightmare, since. Out of three lines I moved these clowns screwed up two of them, SIMM card issues, after spending hours of my valuable time getting Verizon's incompetence corrected, i thought everything was in order.

I was wrong, within minutes after getting the third phone on line the rubbish Verizon SIMM card failed in my primary phone. I spent hours, trying to get that line back online to no avail. Verizon's answer, you can drive out of your way to a Verizon store, or wait two or three days until they get around to to sending a new SIMM card. Verizon is a joke.

Little wonder that this loser company has one out of fives stars on the BBB. Completely worthless totally incompetent compny…

Wanted to change service and get new phone went into store in Greenville Nc on Sunday nice man greeted us I told him I was looking for a new phone but prepaid,so went in back brought out 2 phones galaxy 02,and A12,I explained I didn’t like either one,he said theses are the cheapest ones I have I never mentioned a price range ,he left of there looking never came back see could he help us anymore it was just like we we’re statures I was pissed I left I felt like because we were black we couldn’t afford anything else,I went right next door to us cellular who I’m with and

brought a phone will never come there again he was white guy with half bald head didn’t catch his name,I could have brought hold store he didn’t know pissed beyond pissed

When my husband got his new phone, the store clerk in Hutchinson Minnesota (Travis) told us that if we switched to a unlimited our price would go down. 00 per month. I called customer service and they said we don't get our discount for the company we work for (Dura Supreme).

Had we known it was going up we would have not switched. Right now I feel we are owed the discount since that is what we were told.

Poor service, phone is barely 3 months and has no volume that your tech could not fix, ordered new phone, has been 2 days and still not here, I have to download all the data ANzD ensure I return it within 5 days or be charged for another phone. Worst service I have ever received in 16 years I have been with your company. I think it is time for me to move on from Verizon. 904 718 3250...jacksonville. fl mf.roth@,comcast.net.

Please have someone respond. Thank You

Verizon Wireless' Deceptive billing practices, Price gouging with intent to extort

How Verizon without my knowledge charged me nearly $400 in additional monthly charge for services I did not want or intend to pay for • I was charged without notice for services I didn't want to pay for, because those servivces are available for free through various options • The charge itself was 60 times the price available in the market for paid services I wasn't informed about any individual charge, until they had accummulated over a month's billing. My family had been on a Verizon unlimited plan for more than 2 years. The plan included unlimited calling to CAnada and to Mexico and unlimited data. After our device payment completed, in 24 months, we called Verizon and visited Verizon stores to shop for…

Went into Verizon store in myrtle beach last month. Spent over a half hr and he never put the Oder through. Went back yesterday, 11/16/21 to find out what happened. The agent Couldn’t find the order so we started the process all over again.

He had a phone in the store that I purchased, a blue apple I 13…. , Seems like it would be a simple problem to fix and just call there and to have it ready so I didn’t have to wait another half hr in line like I did the last 2 visits to make a purchase.

I have tried calling there 4 times and hung up after being on hold for over a half hr each time!!!!! Where is the service for Verizon? What the heck???

Customer Care- Telephone representative (1-88...) does not have the patience to assist customer who does not have the level of understanding on phone costs, promotions, ect. as someone who sales phones EVERYDAY and I'm sure has to communicate with customers of all knowledge levels. I have had Verizon service for over 10 yrs. The costs continue to rise, yet, I still remain with Verizon. At the least your customer service can have the professionalism ,experience, patience, and ABILITY to communicate a possible sale without very quickly and openly showing frustration though vocal gestures..irritation, exasperation, overly vocal frustration. I then called back and asked for a supervisor, who I feel was more concerned with explaining WHY such frustration could have been warranted.

I would not…

WORST cell phone coverage EVER!!!! Calls drop 10 times a day. Can't call my son across my carport. Customers complain about my phone service. We used to have good service but now it is AWFUL. Never have more than 1 bar on my phone. Customers say I sound like a robot on their end. What the heck is going on? I have been a customer over 20 years.

PLEASE HELP!!!!

On November 3-5, my tv flickered all stations--- I thought that it was trouble with my television--

On November 6, I purchased a new television at Best Buyt $307.27 and had it installed

From 11/6 through 11/8-- the new television did not sync with my Verizon equipments, and I made numetous trips to Best Buy and other technicians to resolve the issiue.

Verizon technician came on 11/7 and replaced an old cable box, but did not resolve the problem that I was having---he said he was running late and had no time to resolve my issues.

On Nov. 9, another Verizon technician came and told me that my new television was not compatible with the Verizon equipments, and I need to upgrade to a new Verizon box for additionall $12/month on my bill.

On the same day, I received a text/email message from…

Customer service department, employee failed as an employee. The service meme er did not know or was not aware of promotions. When I asked about a rebate he blabbed off the top of his head a number. When I stated I had an email that Verizon sent me that was different and asked to speak to his manager he stated no he did not resolve my issue nor transferred me over to his manager.

Hello, i had a technician named Greg come to my property 4050 forley st, elmhurst ny 11373 yesterday (11/09/2021) come to my place yesterday to install internet service. Upon arrival he was rude and i just assumed he had a bad day but it went on and on to the point i almost called 911 on him and had to kick him off my property.

he kept saying "he is happy to leave if i don't want to service" from the very beginning even though i never mentioned anything about not wanting the service. i had a wire in my home from prior tenant and i simply asked him if he can use it and he got fussed and said he is not talking to me anymore.

he then said he needs to make a hole, i asked how big and he looked at me with crazy look and laughed and said, listen, let me do my job. These were only few things he…

I talk to 3 customer services associate the first was a lady and she was polite and I couldn't hear her but I'm assuming she fixed her head phone and I could hear her she then transfer me to a person in the fraud department and I couldn't hear him either and he also had a very nasty attitude I ask to who is his supervisor he said a man name Sam and

I ask to be transferred to this Sam man instead I was transferred to a man name Daniel who put me on hold 3 times just to deny my application but he did feel like fixing the problem, his attitude was highly disgusting for him to be in a manager position what so ever if anything he needs a refresher course on how to have excellent customer service skills neither of the two gentleman i talk was helpful what so

ever and their attitudes was beyond…

They have a web site for uploading proof of where you are moving to

It doesn't work

They don't seem to care because they make more $$ if the site doesn't work

There ought to be a law about this

We are moving from NY to CA. Need to turn off Verizon Fios.

They do not make it easy.

They are hard to reach

They sent us some email to a web site to go to where we can upload documentation such as a lease for our new residence but the web site.

But the web site does not work.

Horrible wait times 2+ hours. When someone does come on they don’t seem to know what they are doing.

Also, the last person I could not hear half of what she was saying. Failed to resolve issues.

com is my new emails. The sales clerk was rude very dry and BB asicslky very racist . After decades of being happy with Verizon . Trying to take advantage with policies of a mark on a phone only to void the policy is the reason I have chosen to go back to another carrier by. 3818258868 was my number.

A racism tord any race is upsetting . She was very unprofessional.

I went into a Verizon retail store in Solon, OH in August of this year to purchase a phone. The representative that assisted me according to other representatives that I have spoken with mishandled my account and provided misinformation on how to switch SIM cards between two devices.

" I said thank you for that information but I have no intentions on changing my plan, I only came in to purchase a phone. Apparently, he took it upon himself to botch up my account and change it without my permission.

Whatever he did, the lines on my account no longer have the unlimited "hot spot" capabilities. I have children in college and high…

You people charged me a late fee on an autopay account that comes out of my checking!!! I have never been charged before. You have my account number and you withdraw it. So how can I be late. I did change the pay date so this won’t happen again z.

Really don’t appreciate what you people did and not my fault, YOURS!! You have some very unhelpful people working for you. Jason was the last person I talked to and he was great. You should have more like him.

Failure to upgrade or maintain local equipment. Near impossibility of reaching live Customer Service Rep, inaccurate text as to communication of timeframe, overly automated system with looping and minimal option of human. DISGRACEFUL business model, inflated cost, no particular regard for customer of 40 years!

I have a Verizon wireless business account. Recently added more devices. I got charged more than what was agreed upon and what was promised. So I tried online, which already is hard to do, to fix it or at least understand and debate it.

Than I went on my business account to the chat. The business chat, only to find out for business customer they don’t do chat. So I had to call. For this particular matter I had to call over 8 times.

5 h on the phone with them. Each time, I was promised to receive a callback in case the phone connection brakes off. Each time it broke off and each time nobody called. Each time i was promised to be helped and each time nothing.

Until the very last call where I got some refund but still did not receive what i was promised when first signed up. Case closed.…

My wife and I went in to purchase a new iPhone this morning (10/16/21).. upon entering the store the two associates were helping a lasy with a bill. We started looking at the phones on display and discussing our purchases.

After looking at our choices and waiting as patient as we could I could not believe that we had been in the store 15 minutes and had not been recognized at all! Not even telling us that it would be a bit because of some other problems.

I felt like I was not valued as a customer and will not return to this store. Customer service needs sone attention in this store because apparently they don’t get it.

Undoubtedly the worst company in the whole world. It is a pit of pissy pigs and haters of their customers

I can't comprehend why Verizon is allowed to not pick up the phone or help anyone ever.

Because of there lack of help, I left them in January. It's October, they send me a bill every month showing a credit of $250. I've called twice and they assure me check was in mail. Now, on hold for 25 minutes and nothing.

Ridiculous I have to spend this much time getting MY money back. Guessing if I owed them $250 they'd have ruined my credit and call me every 15 minutes.

What are my options? BBB here I come.

#fedUP

I’m a new customer as of 10 2/21 and I was treated so poorly and denied service in one of your stores and I had to call the police and file a complaint on a worker. I will be seeking legal advice in regarding this matter. I’m reaching out to your company first out of respect to one person doesn’t mean the entire company is the same

I've been a customer since 1985. I've spoken to lots of people and explained my situation for my 10 lines on my account. 84 for charges that are all wrong. I returned 3 phones and I have tracking numbers, which I've given to several people, but no one understands this.

Yesterday, they shut off my 10 lines. I have sent letters back to Verizon, which no one even read. I had to pay this money to get my phones back on. 84. I spoke with Oscar in IL and we went over this.

I asked him 3 times and he agreed. Case number 810210Oscar. Yesterday I spoke with Carlos in the Business Dept who swore he would call l me back by 5 PM, which he did not. For 36 years I've been a loyal customer.

I WOULD APPRECIATE AN ANSWER. Jeff Skuraton Acct # 09422003520001. 973-715-0662. Please do not send me an answer…

Bought a repaid Verizon phone. Tried to activate at home and was having lots of trouble. Went to a Verizon store for help and they told me because I bought it at Walmart they couldn’t help me. Are you kidding me???

A little help but no one was courteous enough to give me a helping hand. So much for mankind!!!

In early August 2021 our FIOS internet went out. The verizon repairman ran a temporary over ground cable to get us service. He said that another department would have to repair or replace the underground cable but that it may take several weeks for this to occur.

He said that we did not have to be home for this permanent repair. On September 30 I saw that the temporary cable was still in place. I called Verizon. I was told that the ticket had been closed and the cable replaced. That was clearly untrue.

We were still connected via the temporary overground cable, During the call Verizon opened a new ticket for this work. They said I'd receive a call for this repair in 48 hours. Not receiving a call, I phoned Verizon again on Oct. 7. Their story changed.

They claimed the underground cable…

I'm so angry with Verizon. I made my payments on time as always. You said you didn't receive them, good grief, payments are made with your envelope! Where did they go! After checking with the bank and finding the first check hadn't been cashed I made another payment which included the previous bill. 00 to reinstate me.

After trying different ways to contact you, of course you know, I was unable to do so. 00 extra but I also had to call the bank and have stop payments on 2 checks! 00 more this month! What's going on!

And why can't we get in touch with someone! Forget your silly chat line. Now tonight I tried to check my online account, micky mouse bull! Obviously my experience rates a 0. Not that it matters to you, but I think about switching companies but wonder if the service would be…

I traded in my Iphone 12 for the Iphone 12 Pro Max. Not even one generation difference. They told me that by getting the trade in I could only get $400 in value when they were trading in the Iphone 8 and up for $700.

Along with this I had been told by many agents from verizon it would be 1-2 billing cycles before the value is reflected on the bill. It has been 4 now and the agent I just talked to today said it won’t be there till next billing cycle meaning the 5th.

They also told me it’s never been 1-2 cycles always 3-5 and can take up to 6 months for the department to view the trade in. How ridiculous. They tell you one thing when you get the phone and then change it all from what they said months later so you pay extra.

I've been here two days for a total of 13 hours now and I'm still here the workers are moving by people in front of me I'm standing here with my money in hand to pay for my transaction that is finally ready to do. I am not the one holding things up.

I was sent here by customer support to return and exchange my new watch for another one and I've been here till closing yesterday one rep on the phone said go to store and exchange it and everything is good i should have no problem but at the store it's all a different story.

Long story short the reps have been ignoring me for just over 3 hours now and yes im starting to get belligerent because im having to go to work but can't until this is handled im still waiting now moving closer to 3 1/2 hours just to pay for the remaining balance of my…

This is is the second day in a row that I'm on the customer line waiting beyond long times. Yesterday I was on 2 times that added up to 68 minutes on the list e. Right now I am on 17 plus no idea.

For the second no th in a row my bill is wrong. 00 dollars a month. The last 2 payments have been over 120 dollars. There was something that was added I to my bill that I did not approve.

Yesterday I was told it would be 83 dollars. Went to pay and guess what VERIZON would not accept the payment because it was not 120 dollars. I have left you before because of this. It is utterly impossible to get in touch with you.

I have my own job . Why do I have to call up the last 2 no the because of your mistakes and not be able to talk to anyone within a reasonable amount of time? Tell me why I should…

Hi, my name is Sangmin Lee. Maybe it's because we're Asian. When my wife complained about their unkindness, one of them came arrogantly and told us to find another dealer. If your worker denies, check the CCTV. We stood there ignored from 10:30 AM to 11:00 AM.

Although I'm Asian, they probably didn't know that I was a businessman and that my wife was a famous musician. I don't think they deserve to be there. I strongly ask that they be fired. I propose as your long-time customer and shareholder. Thanks,

I had Verizon LTE home internet, which worked pretty well for about 5 weeks. Then it just stopped. I tried to get help from tech support, but nothing was corrected for weeks. I had no home internet for weeks and was going to get in trouble with my job, so finally I had to hire another internet company for service.

But Verizon just told me that I am on the hook for the balance of the router ($230), since it was more than 30 days. This was their fault and I had no service, and they still are making me pay for this.

I could not believe it.

To make a very long and painful story short. I spent 4 days, 5-6 hours, and 10-12 representatives, just to get my cell phone line transferred from a business account to a personal account. The inability to resolve a problem without transferring, the amount of times I was disconnected, the failed promises, etc. etc. Just awful.

Bought a new iPhone se on 7/28/21 over the phone.. Ear speaker failed with in 30 days. Have visited 3 stores, (1 corporate one in Hyannis ma 3 times) ……could never speak to the same person twice! Needless to say the 30 days passed in your companies ineptness and I have a broken phone to 9/16/21!

I have been a customer since 1999. Paying for a family plan with 5 Lines!! Never experienced such poor customer service from numerous employees in my life! If I don’t hear back and get reimbursed $149 for the cost I had to pay over my upgrade fee, I will close this account within 90 days! Jane lenihan 508-641-5560

My rebate is not going through despite being assured that it would work by the customer service agent I spoke with. I was referred to the "rebate team" by the most unhelpful, painfully slow agent I have ever encountered at ANY company, and when I called the number, it was for generic customer support.

It referred me to the chat app that has so miserably failed me. It's no wonder people leave Verizon due to customer support. I would love to be contacted about this incident.

We are a business and lost our internet access. All we wanted to do was get the issue fixed. No one will help us, they will only answer to a crewmember that set up the account. The owner is very upset that we can not get help or get this corrected.

I want to let you know that we will not pay any bills since the crewmember set up the account and is the only one that can get help. We will also seek a new provider. You guys really lost touch with customer service.

I am a long time investor and advocate for Verizon this is unbelievable how horrible you business model is .

there has been a constant problem with billing no one can resolve this issue.

We are business owners. We no longer get paper bills for our wireless phones. Received an email saying we were overdue today 09/06/2021. So I immediately paid the past due amount on line. Thanks for your payment was the message I got.

Next bill due September 13, 2021. They turned off our ability to make calls, and to text. So I went on line and paid the future payment. That was hours ago and I cannot make a call. OF COURSE there is no one to help with this because they are closed on holidays.

We had an emergency and people could not reach us by phone. I would like to take this complaint as far as it will go. There are several more complaints but lets start with this one. If I need to call someone for any reason including for our business I am out of luck.

Please respond to this as soon…

Verizon and Verizon franchise store don’t trained their employees well. Unacceptable mistakes done by one of franchised employee, they want me to take it without liability on their part. 00 (4 phones) in which it is supposed to be BUY ONE GET ONE FREE.

Therefore, I should owe them Only ~ $2000 after the deposit of $400. DECEITFUL TRANSLATION I can say since NO ONE wants to take responsibility.

I a Verizon costumer for over that 30 years purchased 4 phones ($1000+ each) to upgrade my phones for a promotion of buy one get one free but now I found out that promotion did not apply. The employee of WIRELESS PLUS, of 2921 Los Feliz Blvd, Unit F-2 Los Feliz, CA.

90039 made a big mistake with my transaction. Sadly, No one from the store nor Verizon billing contacted me about the mistake. I called Verizon costumer service said they can not do anything because I got the phones through Verizon franchised store therefore Verizon is not liable for any mistake.

It seems to me, both the franchised store WIRELESS PLUS (Verizon) and VERIZON scarifies costumer service satisfaction over profits/sales enabling employees mistakes at any cost.

Over 2 years ago I have nothing but paid out of my trash h for the service with Verizon 2 tabs and a moto phone gold Very very rude people on phone and in store gap pa and Parkersburg pa my phone broke a month ago I called why am I being charged to pay 139.29 for the month of September to day I called and canceled the phone and 2 tablets so why am I being charged 13929 I'm a senior I have health problems I can pay 265.40

Every time I have to get a new credit card for auto pay it takes several hours!!! You can't call up and get a one time call. You call a 866 number and then you have to listen to several ads and if you don't pick a date to withdraw the money, it shuts you off and you start over. If you use the texted address to change your credit card - More problems and ads. I finally waited 15 minutes for someone to answer my call and they said I have to call another number. After 2 plus hours I found success with the third call. Someone finally walked me through it online.

On Adobe I changed my number in 5 minutes online.

Verizon has always taken hours to do this. What a joke!!!