Verizon

2503. My phone bill for Dec was 20 higher than normal. I called it was overseas charges that I didn't use. The girl told me she would give me credit. I'd see in the next bill . Didn't receive credit .

Called back asked, next rep she said the rep put on the notes she had the sustained charges. So the rep lied about what she told me. I asked to speak to a supervisor, Waited 30 mins on hold. Explained or tried to explain.

Michael I think his name was. Wouldn't let me even explain. Asked him to pull the call to see what was said. He refused . Then hinted rep's cant know everything. I was a rep for thirty years with VZ land line.

I nerve treated anyone in the manner I was treated and never lied The supervisor said you used services you pay no exceptions. I didn't use the services.

Had appt at 12:00 and got to location early. Did not get help until 12:15. We have had Verizon for many years with 5 lines and phone. 5 hours to transfer data and could not leave phone.

Also, our phone no money off and would have to pay full price. No exceptions. So I guess we have to go to T-Mobile and get all new phones and lines. Sad!

On December 11,2022 I call customer service , to inquire about the acp program, I spoke, Mary from the Philippines. Who assisted me with completing my application. And advise ne that I was approved and would, see on my next billing, that would have been my January , 2023 bill. Unfortunately that did happened.

I call back to Inquire, why didn't I see the credit of the acp, I was told by Jada, that my application was incomplete and was not approved. This wad extremely disappointing and exhausting. Jada was extremely helpful, professional and willing to assist me.

At this time I'm receive and asking, to receive my monthly credit as promised. Because of incorrect information given. This has been disappointing and poor customer service received.

I don't have internet access from December 23. They promise to send me new device but I still didn't get it

I was lied to about the monthly rate of my cell phone service by customer service representative, she also lied about her name. When I called to get the matter resolved, the rep told me to go to the Verizon store in Joplin, Mo, and bring in my paperwork, The rep told me that the store would be able to see the paperwork and get it straightened out.

That rep also lied, there is nothing that the store rep could do. I want the rate that was given to me by the first rep. I have it in print from an e-mail sent to me by Verizon's customer service.

I don't Know how to attach a file so you would have to call me.

We were sold a prepaid phone from Russell Cellular in Alpine TX that does not work in our location in Big Bend National Park. It is a 120 mile trip (one way) to visit this store and they are not working with us well to resolve the issue.

We traveled to this store on Sunday to try to figure this out and although the web site (and the store door) said that they would be open, when we got there, an additional sign on the door said closed and the store was locked up tight. Extremely frustrating!

Other Verizon phones work in the park while ours does not. In my opinion Russell Cellular does not deserve a franchise.

00. 00 for a month plan. UPS was to deliver it on a Tuesday. Because we had to sign for it, one of us had to be at our site at all times. , Florida. One of us was at our site all day and evening.

BTW we are from Canada. We never received the package. Then I got a message from UPS, later on in the evening. They said they would try again on Wednesday. But early Wednesday morning, I got a message saying they were sending it back to the sender, ( being Verizon).

This made no sense to me. Note: when I first ordered the jet pack on line from a fellow named Enrico, I noticed when he sent me an email confirming our address, he had left out the site number. I called Enrico and he said, don’t worry, the site is on the address, but sometimes they don’t include it when confirming the order with the…

To whom it may concern,

My Name is Emma Justice, I am an account manager on the account # We have had several issues with Verizon. The catalyst was my iphoneX. There was a software issue, I was unable to type. Verizon was unable to help me and neither was assurian. It ended up being such a hassle and frusturating we chose to leave Verizon and go to Xfinity mobile. My mother Kathleen Justice, lives 50% in the US and 50% in Montreal Canada. Due to Xfinity’s poor international plan we chose to come back to Verizon on Wednesday November 23. All 3 lines were brought back over on Friday November 25th. 617-921-2674 617 939 3521 617 921 1476. There was an issue with the port, and the phone numbers could not be ported over for several days. During this time I had no access to this phone number. I…

They lie to me about how much my bill.wold be I trade in phone and my credits haven't applied had to wait more then 10 days for one of my line to be activated because they were having problems getting it to work since is a business account lost along of money because the line dint get activated worst experience

I had an appointment at 6:00 with Verizon on 4th st in Santa Rosa, Ca. I ordered a phone back in November which never received so I told them last week which was the reason they gave me an appointment to handle it and get a new phone.

The elderly person said he would have someone call me to get it taken care and from there they would be able to help me get a new phone in the store. The person on the phone handled it but the other person left and the three other men decided to close everything down and put phones in the safe at 6:40 when the store closes at 7:00 and I had an appointment so they should have helped me.

They did not help me and stated they close at 7:00 and all phones were already put away unfortunately I had to go back another day. I left very annoyed and frustrated because…

Wish I could give a negative star. Long time Verizon wireless and FIOS customer, but Verizon don't care about you if you are already their customer. 800 either get to a robot who couldn't help you or get connected to someone overseas without fluent English.

If you can, stay away from Verizon because they don't care about you once you sign up with them!!!

Can never talk with a human regarding billing without a payment! No matter what number you call! This should be illegal!

My mother had been a loyal customer for over 14 years, I have been one longer than that and am responsible for my mother becoming one. We have a bundle package home phone, internet, and cable. Verizon claims to care about their customers.

We also either get mail, emails, or calls for signing up with new programs stating that we are a value customer. I always pay our bills, no matter the bill, etc. I have been my mother's caregiver for the past 6 years and have been paid as such.

My mother had died this past Sept. 27, 22 and my income was cut off I have been seeking employment since. My bill was paid for this past Oct, but I owe Nov, Dec, & now Jan. I have just gotten employment this week, but my service will be shut off this coming Sat 01/14/23.

I called their customer service was told…

I'm wondering why my area gets discontinued service why I wasn't freaking told! where is the professionalism in that. that is such a dick move assholes! My area is 6205 NW 36th Bethany ,ok 73008

I called the Verizon to get the Puk code lady assistance me but then she said her internet lost connection or something and she said she will call me after 5 mins but she didn’t not and then when i called it says is close. So I spoke one of the representative on Verizon app messages he said call Verizon when I did someone answers it and didn’t say anything and hang on my face this is ridiculous and unprofessional.

Did not honor holiday offer, doubling the monthly billing discussed at point of service

I visited Verizon store 393 Prosperity Drive Henderson North Carolina I got refused service I assume because I walked in with a phone so there was no selling process involved so she wouldn't help me I am upset it happened today January 5th at 2:00 p.m. I asked her to show me how to turn it on and she said it will cost you $29.95 she said take your sim card out and you can get your phone number and figure it out I can't believe this

My in-laws have a land line with Verizon. Verizon disconnected there home phone without notice. Per 4 calls they needed to get authorization to speak to me which has been done several times. We live hours away from them to just run over and help.

My mother in law went to the hospital when it was freezing out to call from hospital so Verizon could talk to my father in law to to add me as a representative. Verizon rep spoke to my father in law (on what he could talk) and we got the new base or phone ordered.

I was told at that time that to add me as a representative we would have to do it on line due to they do not keep verbal authorization notes in there system it must be added thru account online. I tried to set up an email online account while on phone call and found our daughter had set…

I needed to change my plan to avoid a $15.00 overage in data that I got a text message on my phone. Never happened before in over 20 years with verizon. So I went to my account and chatted with "agent" - no name. I understood that the new plan would be $166.18 for my only 2 lines I've had forever. But then I see the next bill is $238.56. Way out of my league. I do not need all the benefits as listed. We are seniors and on strict budget. I'm trying to get my phone costs down not up.

I have 2 lines-me and my husband. I only need my old plan back that was unlimited data. Help me get out of this mess of stuff I don't use and money I can't spend.

I am so upset I cannot stand it.

I just cannot afford this and don't need the extra benefits he added on.

I will need to contact BBB if I cannot…

I contacted the salon whih is placed in150 El Camino Real # B, South San Francisco, CA 94080 with a request to show me the date of the last update in the settings and determine the Internet download speed. There were 2 representatives in the service area: an African-American woman and a Chinese, whose badge I managed to photograph, which I am attaching.

I never received an answer about whether the Internet is loading fast enough from Hao about the download speed. I asked for help with loading the bank online, an African-American specialist who intervened in the service rudely answered me that I need to buy a new phone, since the phone I bought 3 years ago is already old or buy megabytes.

After that she said goodbye to me. As I understand it, you are now recruiting boorish staff who,…

Being billed for service I do not have

I left my job and wanted to get a new line to transfer my former business phone number. My company released the phone number and Verizon mistakenly transferred the company's contract to me. I can't purchase a phone (per contract no upgrade til6/2024), register the account bc I don't have a phone, and cant select my plan. Its been a month!

There customer service is terrible, You can not get in touch with them. I been trying to reach them for week and no one picks up, I stayed on the phone for hours and still no response. I filmed the process and I am willing to send it to Verizon so they can see they type of service they are providing.

95, Paid Sales Tax w Cash $187. & Bought Lots Of Accessories For it only to be told after I spent $2500 that it wasn’t in stock but that they ordered it & promised delivery by Oct 8, ‘21 but

it never came so I called to ask why & Male Rep Told me Reason why I didn’t get it was because I never paid sales tax & signed T&C’s so I objected told him I had All cash receipts and paid sales tax when I signed T&C’s 9/24/21 but he didn’t ask to see it instead he kept threatening me telling me I wasn’t going to get it unless I paid sales tax $187 so

I paid it 2nd time $187 w debit card but still it never came so I called to ask why and was told that He Never Applied my 2nd payment of sales tax $187 towards purchased iPhone as was in recorded conversation instead he put my mi even for sales tax this…

Worst Chat and customer service experience. Had to restart 3 times because the agents ended the chat without answering my questions, I applied for a discount, got a confirming text message that the employment was verified. Received a bill for January where the discount was not applied.

Started chatting and was told the discount applied for was incorrect and there was a specific link to apply for the discount, The link provided is the same link used to get the discount every year. The round and round about the incorrect discount was ridiculous.

None of the reps were listening when I told them we got a confirming text message but insisted we applied for the incorrect discount.. This is THE WORST service. If Verizon is going to make it difficult to get a discount, then don't offer it though…

I would like someone from corporate to contact me as soon as possible. On December 26 my son ordered and paid in full for a set of air pods 3rd generation for my granddaughter. The delivery date was scheduled for December 29 and that was fine as she was scheduled to take a flight early New Year's morning.

On December 30th I looked at my Verizon App and noticed there was a Fraud Hold on that order. I tried to process it but it didn't go thru. I tried several times to process but to no avail. When I called the Fraud Department it was closed.

Today I called and first spoke with Melinda who attempted to assist me but needed to transfer me to customer service regarding my order. I thought I could pick it up at a Verizon store since delivery for today would be impossible.

I then spoke with…

Intermittent phone, text and email service. Arbitrarily deletes texts and emails without explanation. A common problem in north Kitsap County. Kingston, Poulsbo and Indianola, Wa

I called because I ordered a phone (via an upgrade offer) for my daughter. I paid for two day delivery. I ordered the phone on the 28th of December and it was supposed to be delivered on the 30th. It did not arrive, so I checked online, and it just said the order had been received.

There was no info given about delivery or shipping dates. I called Verizon. The person I spoke with could not find a reason why it wasn't delivered. He told me he refunded the two day shipping. I explained that I needed the phone because it was my daughter's birthday and she was going out of the country on Monday.

He put me on hold. He then came back and told me that I did not receive the phone because I did not pay the taxes on it. This is fine, but at no point in the process was there a place for me to pay…

I have spent upwards of 50 HOURS at least on various phone calls and chats after ordering 2 pixels BOGO since October. They have repeatedly billed me in full for the phone after I spent hours putting it on monthly billing.

They denied my 200 rebate for adding my spouse and changing carriers. They reinstated charges that we were to get discounts on (Play more). Once I am told that the problem is fixed, I look on my Verizon app and several days later, I see changes that are charging me more.

I have been with Verizon since its inception. I have spoken with supervisors who assure me that they have taken care of it after 3-5 hours on the phone at a time and this is not an exaggeration. I have spoken with countless people in countless countries who were not able to help although some tried and…

I have had nothing but trouble with the My Verizon site and app for 3 years. It is hard to navigate, and if you no longer can locate a piece of your account info, you are SUNK. The site and app will have you circling back on yourself over and over, re-asking you the info you were asking THEM for.

I've sat with representatives on the phone for an hour, who have no idea what to do. And don't get me started on the new "Chat" feature, which kept leading me back to the site, which wouldn't let me in, either.

For some reason, my phone has been disabled and was wanting to find out why. but, my phone is disabled... you can't call or text me ANYTHING until it's no longer disabled... SIGH. The frustration is real.

In December 2019, we purchased three new Verizon phones and a family plan at the Verizon store at 6464 S Raccoon Road, Canfield, OH, 44406. We were never offered the discount for military, first responders, and teachers and we didn't find out about that until an ATT&T rep told us. I have been teaching at Champion Schools in Champion, OH for 22 years. If I had known about the discount, I would had my son Justin put the account in my name and would have taken the discount. It might have been an oversight on the part of the Verizon rep or maybe not. We were told that that store is a franchise and that the Verizon corporate stores would not have missed offering the discount.

So the question is can we get some (all) discount that we would have got had the Verizon rep told us about it? We are…

Today I called Roy about an additional charge on my normal Verizon wireless bill. It is in the amount of $637.24. These charges are from a recent trip to Belize that my husband took. Unfortunately, we had no idea about the travel pass, thus the charges.

On 12/16 I called in and spoke to Gene, who recommended the travel pass at $100. I asked him how much would come off the above mentioned bill. He could give me no information. I asked him why I would pay another $100 if he could not tell me how this would help my cause. I should add that we are senior citizens in our 70s and this kind of the bill is monumental for us to bear. My monthly bill with Verizon is already very high And I’m not sure that it’s worth keeping. I was told that I should call back on December 29 because my bill would’ve…

I canceled my home services in the end of October and returned all equipment. Equipment returned in November 4th according to a rep. Andy (Andres) in Billing confirmed that I did not authorize changes to be made to my account.

He confirmed that I only received quotes. Unfortunately, when he transferred me to get my refund the rep Julia refused to complete the transaction and issue my refund. I spent over two hours waiting while they research if quotes sent to me and a basically just a way to keep my money.

I returned all modems and equipment, why does Verizon fios cable think it is okay to keep money for services I did not obtain, did not ask for, did not authorize. Now I feel like I need a lawyer to disconnect services because someone did not log my call to disconnect services back in…

No matter what store you go to , their system is inept ! There are no numbers to take so you know who is next … some stores only have one employee and they close for lunch . Unless you are retired or have a day off , do not think you can just run in and get an issue solved , nothing is simple with this company … Also after one inept employee told me to take my phone to an independent Sever & spend $150 to get it fixed instead of offering me a replacement per my warranty , I called into the store to be told one would be over nighted to me but

I must be there to sign for it via fed ex … after explaining that I couldn’t be due to work hours but that it could be left at the local Walgreens by fed ex , it was agreed upon only to have them deliver it via fed ex to my front door no signature…

Order 31813914 placed 11/29/2022**shipped 12/09/2022**Not Delivered - UPS tracking states "Damaged" I have called & spoken with customer support multiple times without resolution. 2 or 3 "IT Tickets" opened **Verizon Customer Service stated multiple times I have to wait until product returned by UPS.

Not my issue after this length of time - Christmas gifts did not arrive. My expectation is Verizon to cancel original order, remove/refund associated charges, replace my order (2 - 14PRO iPhones*EXPENSIVE*), and ship new order to recipient's mailing address.

IF I do not receive satisfaction by the first week of January 2023, I will be changing providers as there is obviously no loyalty to customers by Verizon. net Regards, Kelly and Doug Cook

I ordered a phone for my daughter for Christmas dec 18, 2022 the same time I ordered my sons , my sons phone showed up in the two days my daughter however didn’t , so I watched the tracking and ups and Verizon everyday waiting for a phone that was on its way from a ups store in lasvegas Nevada well I called Verizon it’s after Christmas no luck they tell me there nothing I can do but

get in contact with the store and so I did they finally sent me a email advising me the phone is lost and so I got the info and talked to Verizon again . This time they say again there nothing we can do till ups store tells them and now I have not only upset my daughter on phone I was just hoping it might be late to now I can’t even order a new one they told me until the receive the missing package so

after a…

but to be told to that I was. Ring abusive and threatening when I wasn’t at all. put your self in my shoes and tell me how you would feel if a company treated you the way you all have treated me !!!!

It started back in July when I was going to replace my phone I called up Verizon and the person helped me and I bought a phone what he didn't tell me was that I had to call over or wait for a text message before picking up the phone went to the store in Succasunna NJ and was told by a very nasty associate named Brian that he could not help me but to call Verizon so i spoke to a supervisor of course over seas and explained the whole situation went back in the store and

the associates standing around were laughing because my husband and I were so upset so we wound up returning the phones. now the i phone 14 came out and I refused to go buy it at the store after receiving such bad customer service so I called up again and got an associate from Ireland named Kevin overseas again and

we…

I have spent a total of over 3 hours on hold today. With no resolution to my issue. I have been hung up on 2 times. 50 plus minutes. After 10 years of using Verizon this is why I am changing providers.

Over the past week I've spent countless hours on the phone with Verizon Customer Service and received unsatisfactory service. This matter should be very simple to resolve and I would like to get back on with my life, but unfortunately they have not helped make that possible. I'm sending this as a final notice before filing a claim in my town's small claims court. I don't want to do this and would rather avoid the hassle, money and time, but I'm at a loss for what else to do.

For some background on this matter... I was recently in Colombia where my iphone was stolen. I called Verizon to notify them on November 14th that I know longer had the phone and wouldn't be able to get a replacement until after my return to the US on December 18th. The rep I spoke with suggested that we suspend my…

Just purchased an iPhone 14 Pro Max (cash) and paid the balance of an iPhone 12. Verizon offered a free Apple Watch. A day later my payment for watch was declined. When I tried to reinstate they eventually (after being in the phone with them for over an hour) wanted me to make a payment (still have time to pay bill) along with the $30 for the watch.

I cancelled the order and will be leaving Verizon after the January 1. I have been a loyal customer for over 20 years…I’m so disappointed in Verizon.

I placed an order for over night shipping and I did not receive my order the next day. I contacted Verizon spoke with Jackson tech team and was hung up on three times. They refuse to give me my money back and demanded it be added to my account for a credit I explained I did not send my money on for a bill but

for a shipping fee and would like my money back I don’t want a credit and Verizon refuses. Today will make four days since the order was placed. And I still will not be receiving the order today which is definitely more than one shipping day that I paid for.

On December 24, 2022, I went to the Verizon store on Grand in Chino Hills, California, to purchase a flip phone. I saw one on display for $99, so I waited for two hours for a sales rep believing that the phone I wanted was available.

When I finally was called, the sales rep told me that the phone on display for $99 was not in stock, but the store did have a similar phone for $75, which was presented to me in an open box by a supervisor. Most new electronic devices come in sealed boxes, so I assumed that the phone was a returned item.

I was assured by the supervisor, a polite and conscientious young lady, that the phone was new. When I went to check out, I learned that the actual price of the phone was three times the amount that I had been told. It was around $225.

Since it was in an open…

My phone screen on my Galaxy 22 stopped working halfway up the face of it. So I went into the Verizon store they told me was under warranty and arranged for every placement shipping USPS. The verify my address as my old address and asked me for my new one which I gave them which is a fat fingered into their little tablet things that they carry around.

And fortunately they put in half my old address and half my new address so my phone never got to me because you USPS had no idea what to do so it went back to Verizon. Then I call them after I found out what happened cuz I looked at USPS's site and found out the address was wrong when I use the tracking number.

So I called up and they said they would ship one overnight and that didn't happen! So I'm not happy at this point I've been waiting…

A group of professional liars that your time, money and don't solve your problem.

Dear Mr. Mead, (Not that I believe you will read this)

I have been a customer of Verizon for 23 years. Today I spent 4.5 hours in a Verizon company store preceeded by 2.5 hours in a company store less than a week ago. The whole experience was as frustrating and bewildering as any experience in my whole life. I was, at first directed to call a number and speak to the service rep. After 20 minutes or so, I was redirected to another service rep number, and then another, and then another and then another and then another and finally the last one, who spent literally 1.5 hours trying to deal with my problem. Literally, I spoke to 7 service reps today while waiting around in your store. Finally, Joshua Lee took a real interest in my problem because it was so unusual, and he we was…

I am a Verizon customer of 23 years. And I am fit to be tied. Apparently my problem is quite unusual. At least that is what the rep. of the last of seven phone calls from the Verizon Store at 9985 S Eastern Ave Ste 130, Las Vegas, NV 89183, told me. He found my probem to be an intellectual curiosity, and he has done his best to help me. His name is Joshua Lee. I SPENT A TOTAL OF 4.5 HOURS, AT THIS STORE trying to get my problem resolved. And it still is not. And this was after 2 hours at another store in Englewood, NJ.

I cannot explain to you in this letter what is like to be shunted from one service rep to another getting the same answer, "You have to call another number." 6 times this happened.

If you care about such a loyal customer as I have been, you will compensate me for my time.…

At December 21 2022 I stop by at Verizon Eagan store for help with my account and rebates. I called to customer service at same day and they recommend me stop by at Verizon store, because I setup my account at that store and they provided me a lot of not correct information.

Store representative (her name is: Dominique), was not nice. She simply told me to call customer service, customer support and rebate center (Rebate center do not have a phone number). I explained to her - I already called to customer service and they recommended to stop by original store when my account was set up.

She refused to helping me, she simply told me she supposed to help another customer ! What about me? I'm customer too! At that store they provided me wrong information and did not correctly activates my…

I cancelled the purchase of a new phone and services.

however, I received a bill for the Phone anyway. i contacted Verizon and was assured the matter was resolved. Now i received a debt collector notice. The store is Verizon Victra located at 29560 rancho california/Temecula, california 92592. Acct: 87391397600001.

I returned the phone the same week of purchase.

The Crystal River Version Sales Team did nothing but lie about 5 G service in my area I took phone home and terrible cell service in my area. I then called Verizon and the company told me they don’t have 5 G service in my area They all so told my that they have poor service in my area and Versions would not be a good choice for me.

I then bought everything back to the Crystal River store where the new that the lied to me. They didn’t want to take care of my problems and made me wait for 2 hours They LITERALLY LIE To your face.

Bad service bad people They charge me $50 dollars for each item $200 Dollars to find out there Service doesn’t work in my area. Plus I need a phone for work until my number was ported over. Smart Talk for $40 bucks and $35 Dollars for one month service $75 Dollars…