Verizon

Poor service and deceit at Verizon store greenwood Indiana. S hwy 31N in Greenwood and we’re told 2 hour wait and we were added to the list. We went to run errands and we were notified in about 30 minutes, but we’re doing another errand we could not drop and go to scheduled appointment.

We returned and re added to wait list and Ryan was being less than expected as a customer service representative and asked us to leave when we let him know we were not happy with being lied to about wait time. We would have originally had our two hour wait time called at 10 minutes before closing which also makes little business sense.

This is the third time this location has given us trouble with our service. Would not have Ryan assist us in any future assistance or purchases as he is not a person that…

They can never find a lower rate, and keep you on the phone for thirty minutes. They accomplish nothing

I have a wifi 4g LTE tower for internet . Verizon discontinued the service even though the tower was a 4G device When I ordered a replacement device I was sent a phone ONLY device. When I called to complain about the device I was told I needed two devices to have phone and internet.. A RIPOFF.

I'VE BEEN WITH VERIZON FOR OVER 12 YEARS BUT THIS IS NOT THE SAME COMPANY. NO CONCERN FOR LOYAL CUSTOMERS. VERY DISAPPOINTED. BILL Hare

Nasty service I’m disabled and asking for assistance with my bill all they ever say is no they are not doing it I have been hospitalized for 5 weeks and all I ask is for some help my number is (708)7388759

Terrible customer service over the phone. The agent always interrupted me while trying to explain my problem with the service. Was rude and argumentative and didn't know what he was talking about. Not happy, thinking about changing services.

Been with Verizon 12 years and they will lie to you about anything to stay they will trick you into there most expensive plan and will up sell you becareful her name is Rose is a liar and Riley will just ignore chats with you. Can't trust Verizon.

In the last few weeks, we noticed a large tangle of Verizon wires hanging down from our house. My wife spent hours trying to speak to a real person at Verizon. She finally got to speak with someone who evidently arranged for the wires to be removed today between 8am and 2pm.

So far, at 4pm, no wires have been removed. We are very unhappy about the poor service that Verizon provides. Perhaps this can be remedied. Sheila Perelman, 169 Shonnard Terrace, Yonkers, NY 10701

The customer services is horrible and their tech support is even worse. I have been with them for 11 years. I will be leaving

I was a customer for 13 years. Verizon has tripled their prices. They are non- negotiable charges and are very unreasonable. They are simply robbing their customers and continue to do so. 00 Verizon use to be a good company, but greed has overriden customer service.

Good bye Verizon, you can no longer rob me.

I ordered telephone and internet service from Verizon, I received an email for confirmation that a tech would be at my house on Nov. 29,2022, because my phone jack is not working. The tech never came and I called the next day, all I have been getting is lies and excuses.

I was told again that a tech would be here on Dec. 6 between 12 noon-8pm, yet again no one showed. I called today and now the date has been changed again to Dec. 12,2022. Poor customer service, repeated calls for repeated lies.

I would not recommend Verizon for anyone

Verizon service used to be great. It is now horrible. At most, we get 3 bars. A lot of the time we get none. Time to switch carriers.

I spoke to 5 different people over a 5 day period in regard to my phone that I ordered. Nobody knew what they were doing and nobody could give me answers. I was suppose to receive 2 callbacks and nobody called back.

I was told on Friday morning that my order was lost in your system and later that day it was delivered. All 5 people I spoke with need additional training because they don’t know what they are doing.

I placed an order over the phone for a new phone.

11/26 - 30 minutes on the phone and the rep did not know how to complete the order at the end. 11/26 - transferred me to a new rep who took the order and said everything was complete. I asked her if she needed a credit card for the $75.57 which was the line charge and the tax. She said no it would be added to my monthly bill. Was told the phone would arrive on Tuesday. 11/30 (Wednesday) - I called to find out where my phone was since there was no tracking information on the UPS tracking number and the phone was not delivered yesterday. was told my order was not completed because I didn't pay the $75.57 with a credit card. Order will ship today. 12/1 - called about my phone because there was still no tracking information with my UPS…

Today Tuesday Nov 6th 2022 I had a major issue with a Verizon door to door seller. I can't certify she was a real seller working for the company but this is the issue. Around 4 PM a young couple, one white boy and a black girl rang my doorbell.

I was in the shower and I didn't have time to answer. I saw them leaving and they left the front fence OPEN. 5 minutes later I saw them again, in and out, door to door, I asked them if they rang my bell just a minutes ago and they said yes.

They offered me a Verizon packet. I said no kindly and they left. The girl had a tablet with the Verizon logo. Later on at approximately 6 PM I heard someone trying to open my front door. I thought it was my roommate, and when I opened the door I saw a young Hispanic girl.

I asked what she wanted and she said…

They add additional fees to monthly bills without consent and they charge fees they advertise for free after the face. They make u wait on hold hours before a representative even speaks to u. Their fees are always inflated and their service is the worst. My internet is useless.

Terrible I regret ever using Verizon!!!

I went to your website to order a remote for Verizon FiOS I filled out all your damn information but it won't accept my payment card probably because you don't have the option of billing address different to my shipping address so go to hell

My bull doesn't make sense. I called to get to the bottom of it to see why and what was going on. I spoke 6o Bev, Jen, Monica (I think) and one other person. All three assured me I would be transfered to a billing manager.

I was put back on General line, then to someone in financial who wasn't right person, then to someone who hung up on me. What a joke. Really close to switching providets.

I have been with your company for about 3 to 4 years. This company has not been nothing but a headache. If I could, I would leave my service but where I live I can only use your service. I am looking to move so I can go to another provider.

Most of the time I am getting a foreigner that don't understand English. They want to do what they want to do. I have to call several time to get someone to understand me. Your automated system SUCKS. When I try to used the online service and they tell me to call in and then I get charge to talk to someone to get assistance in what I need, that is horrible.

You are not for the people at all. Your commercial are lying to the people. You are taking unnecessary money from people that we are trying to survive in American. Yesterday, my phone cut off and I…

On November 25 I purchased more than $2000 worth of Apple and Verizon goods and services at the Waynesville North Carolina town centre loop office. it took about two hours to complete the sale and since it was closing time we agreed that I would come back today to activate the phones and do whatever else I needed to do to begin using our new iPhone 14’s when I came into the office today to check in I asked to use the bathroom I was told it was off limits .

I was surprised since I had used in on the 25’th. I asked if they could make an exception since I had to urinate badly and the check-in people said that there was a 1 1/2 hour wait They we’re very rude saying that there is no exceptions when I asked to speak to manager they said that there was nobody there that I could speak to.

after…

I had multiple repeated issues. We went into the store to switch to verizon and get new phones. The reps were largely unprofessional in store. As we leave they mention there is a larger storage option that we were not made aware of.

WE said we would have preferred that. They said to take the phones we had and they would order new ones to get us the better storage. We come in after being told they arrived and only one phone is present.

We then try to change the phone color since they cannot process the order anyway. The second order comes in and its wrong again. WE had to go to the store three times and my husband settled for a purple phone.

Each time we go in the manager and all the staff is just remarkably unprofessional. I had issues trying ot remove the protection plan I did not want…

Place order 8695847 on 11/29/22, location code 0423101 for address 2031 Third Ave Apt J49, Dothan, AL 36301. The account was set up for prepay as I understand it automatically comes out of my bank each month. After receiving an email that service was completed verizon mailed a sim card to me to place in the phone I was already using.

I had chose to keep same number due to the importance of it. Well the next day 11/30/22 received email from Verizon about needing to call straight talk and have the phone # unlocked for verizon service to work. After several attempts with no luck I called verizon and asked to go ahead and give me a new number.

Worked w/ verizon for 2 hours and the rep gave me a new # 334/618/3646 and told me I had service to turn off my phone and wait 20 minutes. Set the…

In June of 2022 I transferred my service from Verizon to Spectrum and Spectrum began charging me monthly premiums. Verizon continued to bill me for the service even though I was no longer with them. Once I realized the automatic charges had occurred for 4 months after I transferred service I called Verizon to be refunded.

I was informed they kept my tablet on the plan and transferred my phone so they would not refund my money. I asked for a supervisor and was denied. I asked for them to make notes so it could be handled. I called again. Same situation.

Now I received a collection notice saying I still owe $188 on top of the $320 they automatically charged my credit card when they shouldn’t have. I called the collection agency and finally got to a supervisor. She refused to credit me.

I…

Your Verizon store in Hyannis ma is so rude and arrogant to which I have switched to someone else and paid my debt I owed today of 360.63 which I feel I shouldn't have for the way they treated me at the store a few months ago. I was so hurt walking out of there. They don't care at all.

} They did not properly placed an order on 3 phones not being at stuck. at the time of the service It caused us pay higher price for 1 line ported as well as keep paying 3 lines on T-mobil.

They did not enrolled us on the plan we asked and added insurance coverage even though I specifically asked them not to do it. They did not give us a proper instruction how to send back our trade in phones from T-mobil Service.

All of this caused a lot of stress and anxiety. ) Thank you for your concern in this matter. Galina Shekoff 917-685-1211

When I bought a phone from Verizon they activated the wrong number to the phone and would not fix it until the next day, and I had to go to a store to fix it. Then when I changed plans they cut one phone off during an important conversation.

And the customer service people who fix problems do not care. They fix the problems but they do nothing to make sure it does not repeat.

I got a bill stating that I order 3 phones and I didn't and I want them taking off of my bill if it doesn't I will go to a different phone carrier.

I’m complaint about my bill my service been off with Verizon Wireless for three months and they was still charging me for my service been disconnected with them.My bill was $218 dollars before they disconnected now they’re coming up with some fake charges on my account how did the amount on my bill come from $218 to $1950.54 can someone please explain that to me because that don’t make no sense at all.

your company screwed me twice already will NEVER o back to verizon they tell me one thing about my bill then overcharge me told me i didnt have to pay on something i already paid off then proceeded to charge me again the people on customer service act like they are telling yu what you want to hear just to get your business and money, i am really pissed off i tried o give you 2 chances but nope failed me again and again

I had a wait time of 30 mins for a online pickup then when I finally thought it would be my turn I was skipped and put behind a customer who came in 10 mins after me

Cannot get a working phone as an upgrade by Verizon from 3G to 4G. Was sent a defective phone and cannot get another phone from verizon. I have been without a working phone for 7 days

On October 21 & 22 I called Verizon to inquire about a plan. I explained to the person I couldn't afford a high bill and I have an older phone, IPhone 8. I told him I didn't want 5G and my old phone doesn't support it.

I asked if there are any senior citizen plans or discounts. I am a senior citizen. He explained that Verizon only sells plans that are 5G. And the best deal he could give me is the 5G Play More. My first bill I received was $75.00. I was in shock that he took advantage of a senior citizen! I called my daughter and she said she pays $50.00 to Verizon. I asked her why and she said Mom you don't need 5G! I explained to her that the man told me Verizon no longer sells 4G plans.

Well I've been calling Verizon and today I find out that Verizon does sell less expensive plans and…

wanted to return and they telling me I had to pay off this phone before I can get something different. these are bad phones. I also stated I was returning the phone and cancel my services and they stated even if I did return it I would still have to pay for the phone.

my number 270 427 9446

There isn’t enough paper to write what a cluster this has been. I have been a patron for over 20 years. I got a new phone about five months ago. The phone did not allow me to dial one 800 numbers or any toll-free numbers.

It did not even allow me to dial Verizon! They gave me a new Sim card after my third time to the store once again I still cannot dial toll-free numbers. I went to the store for the fourth time today after receiving a letter saying I was now a tear to and I received a letter saying they could not help me until I paid the bill.

I cannot even go online to see what the bill is! When I went to the store in Hanover Massachusetts the manager was outright rude to me. He was absolutely terrible. Nothing got resolved today. I am now going to take my business somewhere else and…

Your employees at the Springfield, Missouri store are rude, ignorant, condescending and watch more TV when helping a customer instead of helping the customer. Is it because they're the only store around this area that they are like this???... because they can??

I think we may have to go to another carrier.

Been with Verizon for years but this company is a scam went to pay past bill and it automatically sends me to an associate for another 10 Dollar fee wtf with added fees and constant change in my account I’m done with Verizon I’ll be switching to another carrier at the beginning of the year . Us army veteran thanks for your service

I cannot make a phone call from my home. 9 miles from my home. You have sent a extender that doesn’t help. I have been on phone with technical support countless hours and get different answers each time. I have had your service for 8 years at my. Residence .

Perfect service until February 2022 then it went bad and no can tell me why. I would greatly appreciate a answer and help from someone. Respectfully, Harold Elliott 352-533-0100

Not sure who Verizon is outsourcing the chat lines to but it’s ridiculous. I spent 4 HOURS on chat trying to get new service to find out I had been up charged to the max and my bill was going to be $380 month for 2 phones.

Then when I questioned it the agent completely ghosted me. 5 hours of my life I will never get back. I finally said screw this and went to a Verizon store and Fraud flags me. I take care of that and go back to Verizon 4 days later and I’m flagged again. Idiots.

Straight idiots that have no clue what they are doing. One person says one thing another says another. I’m over this whole BS process and I’m ready to go to ATT.!

Well to start when I first joined you guys less then 2 months ago you guys gave me someone else's number which I had for 2 days cause you guys put it back on my lap stating since I came over from tmobile it was my fault and had me doing all the leg work which I was supposed to be your customer the issue should have been resolved in less the the third day whi h my service had already began but

as the primary had ti wait till the 3rd day to a Tully get service amd you guys ti generate me a second number but was very upfront it cost me 10 or whatever it was ti get a new number you guys screwed up on nit me then I can't even connect to my icloud cause you guys still have that other person's number as my number amd so to verify amd send me a code obviously I can't retrieve cause it wasn't even…

This episode started with us ordering a phone on line several months ago. We printed the order confirmation, They e-mailed it to us. We got the phone and its nice. Works way better than Verizon Customer service. Then we get the new bill.

00 in the order confirmation. 99/mo. Called to customer service. Get stuck in a message system and con not get live person. Left messages and never got answers, No the 2nd moths bill arrives Same errors. No one can fix this. Then the 3rd month.

5 in a Verizon store as they could not help and invited me to call "Customer Loyalty # when I got home. Called from the storeand put on speaker phone. All wasted time. Nov 7th I got to talk to a Jasmine somehow.

I think she is the only person at Verizon that know what they are doing. she fixed the Discovery plus…

On Nov 1 I ordered the Apple Ultra watch order # 9425787. I traded in my functional Apple 6 Gen watch that I wore everyday. This watch was mailed under submissions ID 209886390837138. I received the Apple Ultra on Nov 9th and a few days later I received the packing supplies to ship out my Apple Gen 6 watch that I removed from my risk.

I have ALWAYS taken very great care of my personal property and that watch has ALWAYS had a screen protector on it. I was given an estimate of 180 as my trade in value for my watch and this is what made it easier to buy the 799 dollar watch in the first place.

I received an email from Verizon NOT on stating that my watch had a cracked screen but that it will NOT power on. 52 which is. Joke! This is an absolute lie! That watch had never given me any issues…

I have been a customer of Verizon since 2001. Recently, I received two text messages as well as a printed letter informing me that Verizon was discontinuing service for my broadband router, a Novatel MIFI T-1114 because it has "voice" as well as data capability and that the "voice" part of this device is on CDMA - a network that Verizon will be shutting down at the end of December 2022.

I have contacted Verizon for the past three days - November 8-10, 2022 (as well as when I received the first text) to try and find a solution to this problem - At first, I was told the device WAS NOT affected and to disregard the initial text. Then, I received another text - so I re-contacted Verizon. The next customer service person again told me they weren't sure why I was receiving the messages, that…

At the end of August, 2022, I switched phone carriers from Verizon to Visible. At that time, there was an over-payment on my Verizon account of $67.90.

As of 11/10/22, after at least 8 phones calls so far, and literally HOURS on the phone, I still do not have that refund.

I called to request a refund and was told they would send me a check. A check never arrived.

I called again and discovered they did not have my correct billing address, even though I have been a Verizon customer for decades. The representative said they corrected the address and stated a MasterCard would be sent to me. The MasterCard never arrived.

I called again and the address was still incorrect on my account. The representative SAID they corrected the address. I never received a check or a MasterCard.

I called…

I was never told that there was a fee to change your telephone number. When I received my Thank you email for my last payment I saw that Verizon had taken $22 more then my regular payment. When I questioned it I was told it was for the number change.

I was never told that as I would have just got rid of it and got another cell phone. I begged to have the payment reversed and corrected or to shut off the autopay. They said they could put a credit on my next bill.

The lady in finance she would put a rush on the credit but I caught it before my bank received it. 99 ACH payment couldn’t go through but my bank’s not charging an overdraft fee. I’m 74, on a fixed income, and disabled.

I don’t need these kind of problems. I know it’s only $22 but Every penny is important to me. I couldn’t get…

After those spam, Anonymous, and robo calls intensified I called Verizon to help. I was told to block them, use no more robo,and anonymous call rejection. I did but they got worst. I called again, was told everyone gets them, you could change your number.

I did with assurety that it was an uncirculated number. Two days later I got 2 spam calls. I called, was told that wasn’t true. I was over charged $22 on my Verizon account. I inquired and was told it’s a number change fee.

I was not aware of such or I would not have accepted. Being on a fixed income I pleaded to stop the payment so it wouldn’t overdraw my account. My bank had no authorization so they couldn’t do anything. I asked Verizon to stop the autopay but they said they had to get the money first. 99 ACH.

That’s certainly not…

Camera hasn’t been working on my iPhone for 2 weeks still no replacement. This phone cost too much and Verizon is over rated. They need to sale the business. Poor service wouldn’t recommend Verizon to anyone

I waited on hold for 2 hours. I have no internet service and no one ever answered the phone.

I have Verizon High Speed Internet. I have been having problems with the internet service not working or being extremely slow for over 9 months. Presently, my internet has been down since 10/28/22, and I have no service at all, today’s date, 11/9/22.

I have spoken to 4 representatives and 3 supervisors. I have been given multiple escuses and multiple dates the service would be up, but as of today’s date, 11/9/22, I have no service. None of your representatives or supervisors have resolved the issues.

None of them have kept their word. This is my last resort prior to going to BBB or other agencies.

Absolute worst. Totally incompetent. And live chat is the worst. Have spent every day from October 10th to today, November 8th trying to resolve one small issue.

Celllular service has gotten outrageously poor in Willimasburg - particularly in the Ford’s Colony area. I have walked the 3.5 mi Edinburgh loop for 18 months and all of a sudden I cannot get: NPR 1 or NPR on the local radio station. I cannot maintain a conversation with someone from Williamsburg West to my home (Pebble Beach). I bought a iPhone 12 with 5G - and it has made NO difference…in fact, all has gotten worse.

Just wanted to be sure that you know I do not feel like I am getting my $85 worth of service.

A dissatisfied customer, Cindy Stoothoff 843 252 3969

I would just like to say that the automated phone service you have is horrible and it needs to be adjusted. The fact that the system hangs up on you if you can't provide a number is absolutely the worst.

With that being said I have been trying to get internet service with Verizon since September for our home office. Things were going smoothly until the Representative I was working with stopped communicating with him. He had some family and personal issues.

I am not insensitive about this, but he could have passed this account along to someone else. I have spent hours on the phone being bounced around from this department to another without any resolve. I feel that the ball was dropped with this matter, and I am upset because I was looking to have better internet for the home office. This…