Verizon

, Pennsylvania, shuts down and does not restart. I am trying to operate a small business; however, it is next to impossible with NO PHONE SERVICE if my customers cannot reach me to make boarding reservations for their pets. It is my understanding that the equipment needs a new battery, but Verizon is TOO CHEAP to install one.

This situation has been going on for a number of years, and, truthfully, I am damned sick of it.

Verizon had a open case with our company pertaining to fraud done to us and after giving us the run around for a month and furnishing us with a claim number to resolve the issue they simply lied to us. In Good Faith we went a long with all their lies and now we are supposed to stay with a unresolved issue.

This is such a massive blow in Verizons customer service. If they do not correct this we are taking our business elsewhere . After 25 years of service this is what we get.

I have been a Straighttalk customer for 15 years. Recently they forced me to put a sim card they mailed to me in my phone. My phone has not worked since. I am asking for my phone to be put back in working condition as it was .

Look I am not letting this go. Im going to court to every extent i can . i am sick todeath of them . i told the i am a heart patient and live in a rural area with no phone .

they dont care and they will hang up on you in a heart beat . i have already reported them to bbb. i need my phone the screwed up and i am putting in nicly. com

I had a real difficult time closing our account. Having to check three times and get a receipt from the local Big Rapids Michigan office. Verizon had to have my husband‘s death certificate in order to close our account. I recommend to everyone to STAY AWAY from Verizon wireless and Verizon credit card.

I have been a long time Verizon customer for over twenty years. After many disappointments with Verizon I have finally reached the end of my limits. The latest infraction after my IPHONE was stolen I went to purchase a new Phone for a replacement because I am a Mental Health Counselor and need to keep my line and contacts at hand. 00.

I said yes not realizing what it entailed and thinking I would give away the Watch to a niece. 00 dollars and it has never been used. The Verizon representative, who was very helpful, told me if I had brought it back within 30 days it could have been returned.

The salesperson told me it could not be returned unless I paid a fee. Let me not digress, again as soon as I am able IN TWO YEARS. I will be dropping all my Verizon services and if asked will state…

I have been trying to get my home phone fixed for 2 months have been told someone would call, come out to fix it they said they were sending me new phone even overnight it and nothing yet still no working phone and I have medical conditions and have to have one.

My cell phone bearly works here. Seems all Verizon cares about is the money still charging for phone not working

I ordered a new iPad Pro with a cellular plan directly from Apple. It did not come with a SIM card. Apple Care told me I needed to get the SIM from my carrier, Verizon.

I spent 42 minutes online and on the phone trying to find out if I could get the SIM from a local Verizon store. Before driving to the store I wanted to call the store to make sure they had the SIM card, but I could not get a local number from Verizon customer service. When I spoke to a supervisor, he assured me "100%" if I went to the local corporate Verizon store they would have the SIM card for my iPad.

I drove 22minutes to the store located at 4405 North Oracle Road, Tucson, AZ 85705. I spoke with the only african american representative there at 1:25PM local time and told him of my need. He told me the new iPads only…

No help from service. Apparently getting new customers is all verizon cares about. Getting help is impossible. I have 9 employees and myself that will be leaving verizon because of that

14583 Orchard Pkwy Ste 100, Westminster, CO 80023. This store has the worst, most rude staff. They would not let me use my license or passport to pick up an online order: they then said i was being "sketchy" because i asked to speak to the manager.

n They did it again tonight to my boyfriend and then threatened to get him arrested (because of what who knows). He was also trying to pick up a phone. They were rude, inappropriate amd have absolutely no business turning down a valid ID.

They then reported $1000 of fraud although nothing was purchased. Very disappointed.

I had a landline phone and internet service with Verizon which they've slowly killed off , until there is nothing at all. Not coincidentally, they announced that they were discontinuing landline service as of 12/22 but never informed me of the fact.

They have been billing me $126 monthly for nothing and have made it impossible to cancel my account because their website only responds to mobile numbers and my account info resides solely in my online account! I am a senior on a limited fixed income and this is literally food out of my mouth.

With a new debit card and number, I was finally able to block their autopayment, but now the threatening notices have begun.

I need to speak with Human Resources at Corporate Office. This is regarding a extremely bad experience with multiple of Customer service agents, including a Manager at Verizon. I'm trying to avoid getting a legal team to review my situation. I'm available anytime at 917-688-0719.

Thank you,

Gisela Hichez

We changed form AT&T to Verizon we went to the store in Mission Valley in San Diego, we trade 4 lines and one of the phone were shipped to TN without the correct name and the box was retuned. Since then we have been over the phone for hours went to the store is 20 minutes away from home and with the gas prices so high.

We spoke with the General Manager name MARK who assure us they will call us to fix the problem. Terrible manager that should be fired . Regret to change to this company

I switched over from AT&T. I kept my phone and added two new lines and two phones. I can not receive calls at all. Half my text messages and when I leave Wi-Fi I can’t get any signal. I’ve been into the store on 4 occasions to get help with no change.

I spend a total of over 9 hrs in stores trying to get my phone fixed! I was over charged tremendously and I can’t even use my phone. This was the worst decision I have made by far. This is a horrible, money hungry business that don’t even have the correct information to run their own business.

Don’t waste your time or money on Verizon.

Several weeks ago I purchased a new Google 6a phone from verizon. When I received the phone it would not boot up (come to learn if had no chip inside) I returned the phone via UPS using a UPS mailing sticker that came with the new phone.

I then sent the phone back to Verizon using the aforementioned package.

Subsequently I received a second new phone again not booting up. After speaking with a Verizon technican, I was instructed to remove the chip from my old LG6 phone and put it in my new phone. It worked and my new pixel 6A works fine.

00 because Verizon said it never receive the first phone I mail back to them via your packaging. I have been a Verizon customer since the inception of the company in1999, and before that as an…

August 26 2022 I ordered a phone , screen protector, phone case, and a charger by phone but to pick up in store in Wilmington NC. Representative took my credit card infor over the phone. In about a half hour store calls me and says they can not fill my order because all items on same ticket and they do not have charger.

So they would have to cancel my order. An would I like to reorder my phone again but with a different charger at store. I told them no. Not until I see the credit for the phone I just ordered but did not receive. 81.

I called several times to no avail. So I contacted my bank and told them my issue. They did credit my card back.

However I pay my bill by automatic payment though my bank account. 81 out of my bank account on my next bill. I am complaining because I never…

I have been with Verizon for over six years and all that changed when my phone was stolen. I had insurance on my phone. I then notified Verizon what had happened. They told me all I had to do was pay the deductible which was $250. No problem there.

I travel 95% of the year. I got in contact with another company that deals with phone replacement . It had been over a month and I still haven't received my phone. I had to go with another phone company because of the nature of my work.

I called Verizon trying to find out what the problem was and they just kept referring me to this phone replacement company. I could not get any real answer that made any sense to me. I called Verizon back and said if you can't replace my phone then I didn't need the account.

The phone was a new phone that was…

I changed my internet provider to Verizon and they offered a benefit for changing my mobile phone service. I bought a new I-phone through them and they were supposed to transfer the three other lines as well. It's been nothing but a headache.

First, they didn't tell me that the sim cards were sent and at the store for pickup. The order was cancelled and I was forced to redo the entire order. The initial one had already taken hours to complete. Then, when the cards came, I put them into my phone and my wife's.

The phone didn't work and to get it to work took hours on the phone with Verizon. By this time I'd spent days trying to set up phone service that had been totally fine before. When the phones were supposedly set up I discovered that we were unable to receive calls.

This took five…

I bought into Verizon's package and brought my cell phone over. It was paid off and unlock phone. I wanted to transfer my telephone number which I have had for 10 years. It took me 5 days to get it back.

What's my telephone number was back I made a call International in the morning. And they suspended my service for my telephone number. It took me all afternoon to know that I did not have a telephone number things were just fit in.

And last night I waited an hour and 45 minutes twice on hold and nothing was resolved. I thought Verizon was a fantastic company I heard from someone but why would they disconnect my number I have good credit I'm a good person.

It's been already set up I'm supposed to get the internet. I would like my telephone number back it's mine. I don't want your…

I called Verizon store in Berlin New Hampshire tonight to have my prepaid account changed and I was told I need to go to the store. So I drove an hour one way to find out when I got there I couldn't be helped and when I asked why I was told on the phone that I needed to come in.

The gentlemen behind the counter became very rude and was swearing at me and basically said to me that I was a fucking retard and was wasting his time. I've never been treated so badly by a customer service representative in my life.

The best part is I had my young child with me and had to listen to this verbal abuse. I will never go back and if he treats everyone that walks through the door the way he treated me you'll loose all of your business at that store.

Verizon is advertising an exchange your old for a new phone. 22 for 36 months. 22 credit.

However, after several months of fluctuating bills the customer then realizes that his bill has been raised. This is where I believe Verizon pulls a bait and switch on the customer by not informing him/her that the bill will also increase $20 to $30.

22 credit for the telephone exchange. Upon realization, the customer can’t get his old telephone back, switch back to the old telephone, and is literally stuck with Verizon for 36 months. Verizon makes a big…

Been 2 months trying to get a box and return shipping label sent to me,so I can return a gateway internet box that not work in my area. Have talked to several people and no one has sent the label.

I complain several times over the past two years about my shitty service and which I pay outrageous prices for. Verizon however has no complaints on file I am sick of paying out the ass for shitty service my calls drop I don’t receive messages and I’m sick of buffering every time I Google or watch anything. I can’t even receive a phone call from my wife in the same house but Can you quickly connect with Facebook messenger I want what I pay for and I want to be refunded for the months that haven’t received the service

Around September 22,2021 my husband and I purchased two iPhones (13 pro max) two Apple watches and insurance (we thought) we found out around August of 2022 that we had been paying for two, iPhones, an Apple Watch and some kind of Motorola flip phone. 00 cheaper this month than last month.

d stopped working and the phone was out of warranty, so I called Verizon and they stated that we never had insurance.??? So we went to the store that we purchased the products from and they confirmed that we have never had insurance??

Again why would we purchase these items to not have insurance? Now we do not know what to do and we need help. I was trying to submit proof but the files are too large.

Dear Verizon Customer Service/Complaint Department: My name is Cheryl Kenney and I have been a customer of Verizon since 1977. My home address is: 3 Prescott Lane, Georgetown, MA 01833. ) but has been returned to my original number 978-352-6828 that I have had for the last 50 years.

) and a senior citizen.

However, I need to write this to you tonight so that I might be able to sleep! I have been very frustrated this past week because my cell phone (3G flip- 978-314-0123) that was supposed to work until December, was turned off on me.

When I called the Version customer service department…

Let me check that for you Did you got the same text for other line also? 33 for 36 months For each line Verizon Agent Absolutelv correct! 33 for 36MONTH per line I do not appreciate how Verizon puts false advertisement on TV when one thing is that how they say that they’ll pay it off the remaining balance for the phones Danny said you got a put a payment down to do an early upgrade I do not appreciate that that is unacceptable and

I feel like they should an advertisement . Yes you can upgrade, however its a early upgrade as mentioned in the message been sent to you, you will have to pay off for the early upgrade and then you can switch to Iphone 14 and Trade in the old device.

I feel like that is false advertisement if they’re going to text me sent because you paid 50% of your payment…

Can get good internet anywhere but home. 517 N Desert View Pl Apache Junction, as 85120

Bought 2 new iphone 14's and had the problem of both phones ringing with each call received. Called Verizon support and spoke with a person for one hour only to have her tell me she had never seen this problem and sent me to someone else, a higher tech she said.

I was on the phone with this second person for one hour and 57 minutes (3 hrs total). All kinds of things were tried and they supposedly documented everything that they had tried. Bottom line no one there was able to fix our problem.

We were frustrated so next morning we decided to go to our local Verizon store to see if they could help us. Within ten minutes the problem was solved and we were out the door. Perhaps you should look into and maybe train your associates more in the problem solving.

There is nothing more frustrating…

My husband passed away, and I needed to put the account in my name and take his number/phone off the account. We have had Verizon for years with 4 phones on it. In the last couple of months my daughter, son and I all got new phones with promos/upgrades.

When I went to take my husband’s phone off, they said they needed to give me a new account, and I now would not get the promo/upgrade credits. This isn’t right. Because of a death in the family, I needed to update our account. Then I get penalized.

All that changed was taking his phone off. This is kicking someone when they are down. This is a horrible business practice. We should be getting the discounts we counted on when we purchased the phones. I hope this can be remedied. Diane Bush 774-270-4177

They are charging me a ate fee on a phone return. The phone was returned 6 weeks ago. Coincidently they are having technical problems servicing customers They send text Messages advising me to return the phone, which I have, and they tell if ai have returned the phone to ignore the message They did the same thing 2 years ago.

I referred them to the. Better business bureau It took the BBB less then a week to straighten out the problem

I am constantly losing calls in my development where I live! In my home I have to stand in certain locations or I drop the calls. I will also get a message on my phone that states that I am not connected to a network therefore you can only make emergency calls.

I can't stand this any longer. I drop calls with doctors. My 92 year old mother lives 45 minutes away from me and I need my phone!!! This is ridiculous. All of my neighbors have the same problem. Someone needs to come here and figure out the problem.

Went to a Verizon kiosk and they told us to switch to another carrier. Please, please fix this!!!!

I purchased a Galaxy S-21 at a Verizon store in Austin, Texas. About a week after I brought it home, I noticed that it constantly dropped off of the internet when not on WiFi. It would not connect to the internet when I was out and about.

This was frustrating because I could not use Google Maps, or anything on the internet about 50% of the time. I took the phone back to the store. and offered me a new S-22 (just give back the S-21). Okay, why not?

By the way, why did she knowingly sell me a phone with problems in the first place right? I took the phone home. wouldn't connect etc. So, I took it back, really fuming this time. never had those problems with it.

However, I discovered that in order to do that, I would have to pay the full price of the S-22. I didn't read the fine print. It…

They took someone else's money from they card and said they can't refund it. No one gave authorization for that that's not even my card. She has filed a police report and charges against verizon. I called corporate no one answers.

So they will getting sued for way more then what they took from this lady because now her car getting repoed because she can't pay it. And it's my accoutrement didn't take it from they took it from someone else who doesn't even deal with them.

My wife and I were watching a football game using data. We had unlimited data. We thought that meant we had unlimited data. We got a notification we were running out of data. we had unlimited data. We called Verizon and got a customer service rep.

He told us that our unlimited data was indeed not unlimited. That's just one complaint. The representative asked us to put our phone on speaker and FaceTime our iPad where he showed us how to stream the football game at lower quality.

He asked us if we had wifi. We told him we did have wifi at home, (infact currently we have google fiber and xfinity) but we were at our cabin and we don't have wifi at our cabin. We were ending the call and the representative thought that he had disconnected, but he had not.

He proceeded to call us "BROKE ASS…

To be quite honest, one star is generous. We have been on and off the phone with the multiple times as my boyfriend tries to get the cell phone bill straightened out. We signed up under the pretense of a promotion. Somehow, we ended up getting an extra line added and the promotion wasn't applied. We tried calling and were assured that the promotion was added and that the line was taken off. The bill was insane. Clearly no promotion had been added. We called again and were assured, again, that a promotion had been added. The next day, the service was shut off because the outrageous and incorrect billing amount was not paid.

I tried signing up for internet. First, i was lied to about the price, speed capabilities, and service in my area. I was assured that the speed I enquired about would…

POS company!!! Was great when it was total wireless now spent 4 hours on the phone with customer service after they restricted my phone number so I can’t make any calls & my plan was still active until the 23rd. Today is the 18th.

They said my account was past due but when it wasn’t so I purchased a new plan EARLY and said they can’t see it after it was already taken out of my bank account. Had to report fraud because they couldn’t get my phone working again on my iPhone XR.

Was working until yesterday like I said wasn’t due until the 23rd. DO NOT USE THIS COMPANY IM SWITCHING OUT. HORRIBLE CUSTOMER SERVICE!!!

They dropped service on my 3G Samsung phone and gave me a cheap 4G eTalk phone that rarely works. Multiple dropped calls in my house which has a Verizon extender that's suppose to pull in weak signals. But most importantly Verizon could not synch my text messages from their eTalk provided phone to my Samsung S7 tablet that I bought from Verizon.

Multiple calls fail to fix problem for 3 weeks.

I have been with Verizon 15years. I am so disappointing with Customer service and Samsung. long story short, I request to talk with manager. its was supposed to happen 1pm yesterday, Pacific time. BUT some one call me; may be her name is Bar Lisa, now sure position at 2:40pm when i was driving.

it was so difficult to make conversation and dangerous. so I asked to her call me later BUT SHE REFUSEED TO FINISH CALL, KEEP ON SAYING "I CAN HANDLE NOW" I TOLD HER, 'I AM DRIVING" BUT SHE YELLED AND ANXIOUS, AND CONTINUE TALK BY HERSELF.

" I did not expect that kind of aggression and anxiety, and rude and harsh.... I DO NOT EXPECT ANY CUSTOMER SERVICE REGARDLESS. I am really serious time to off the service from Verizon. what is strong point keep customer at Verizon.

I knew that customer service…

I had problems with my phone. I cannot send text messages. So I went to the Verizon location on 125th St & ACP Blvd. 00 to check why I could not send text messages. I asked if I could charge it on my bill and she told me that she would only take cash.

00 to get my phone checked and they told me no, that Verizon does not charge for that service, only if I was a new customer and had to activate my phone then I would be charged. I feel that I am being cheated and taken advantage of.

It seems they only want to make a profit. I have been with Veriaon since 2007. Plus I have Verizon Fios. I am feeling uncomfortable staying with the Verizon company now.

I signed up for VERIZON home internet and they sent the wireless hub a few days later. The same day i received it i attempted to set it up and it wouldn't support my cameras so i immediately called VERIZON and explained that it wouldn't work for me so

i canceled the service and mind you i canceled in less than 24 hours of receiving the equipment. The agent then told me that within the next 5 - 10 days i would get a pre paid postage kit to return it which i did eventually do.

Approximately 3 - 3 months later they send me a bill for over $700 saying i didn't return the equipment and they actually charged me for the same equipment with same serial & model number. On 10/7/22 I spoke to an agent and he explained that VERIZON had made a mistake by charging me twice since i only had one piece…

I’m supply get a $350 rebate for ga device when adding a new line but am being told I didn’t submit the rebate form. I have screenshots showing the link I used & the account I created on the link but am not getting any resolution.

I’ve spent hours on the phone dealing with this. After the initial follow up call about the rebate, I followed up with another call to check the status of the ticket that was made during my first call & was told that ticket never got submitted so another one would need to be made.

When I followed up on that, I was matter of factly told I didn’t submit the rebate form in time & the timeframe elapsed do I won’t be getting the rebate. I’m at my wits end with this!

I saw the "switchover" deals on TV and decided to do so. Luckily I chose a new number because the phone I ordered is on backorder. The main reason for my complaint is that I ordered an Apple Watch 8.

First, it was a huge hassle trying to get it ordered. After having spent at least 4 hours on the phone and also chatting I was finally able to make the purchase. Everything was fine (so I thought) until the next morning when I received an email saying my order shipped and when I checked it my whole address wasn't listed.

They didn't put my apartment # on order; even after I typed in all my information and verbally confirmed the address many times that night. So my order when it gets here won't even get to me because no apartment number; so I have to wait for it to get returned and then place…

The store manager made a fraudulent purchase with my card information in store. He also lied about the service and prices of the products that were purchased. Customer service referred me back to the store. The store manager insisted I go to a different store for help.

Customer service sent a message to the district manager 2 days ago whom hasn't responded. I contacted customer service a 3rd time and was advised to go back in store to file a complaint, and there was nothing else that can be done.

I'd like to return or buy out my phone and cancel service as soon as possible.

It is ridiculous to try and talk to someone about any major issue that is not part of their "preset options" for issues. I have been a customer of Verizon for over 15 years and the customer service and run around only gets worse every year!

After reviewing several overcharges on my Verizon account and multiple calls to Verizon I would like to Report Alexandra whom happens to be a Verizon supervisor that not only told me it was an inconvenience for her to pull a previous call so she can assure I get the credits I was promised but had the audacity to hang up on me.

I’ve never been so disrespected in my life. The customer service was not what I expected.

I bought 3 phones and paid for 3 lines to be ported to Verizon from Total Wireless and added an Apple Watch plan 7 days ago. I have spent hours everyday talking to 2 or 3 Verizon reps each day, at least 10 hours of my time. On the 7th day they got two phones working, but I am still waiting on one phone and Apple Watch to be activated.

I changed service to Verizon in July 2022. I have 3 lines on one bill. They quoted me $130 plus taxes for 3 lines. They split the bill into 2 accts without telling me. Then I paid my bill $163 and now they want me to pay another $53 for another acct.

after hours on the phone being told I don’t owe that money. Now they are saying they made an error and I owe them $53. Don’t trust them!!

Switch over to Verizon and it has been nothing but problems. The phones didn't get switched over correctly and had to spend over 10 hours in two days on the phone and in store to get it fixed. Now i found out two of my business locations don't have service and I called up to request a network extender which every other carrier offers for free but Verizon charges $200 per each one to the customer.

Ridiculous that i spend over $200 a month for phone service and now being told that it will cost me another $400 to get extenders to use the service. Pretty bad with you having 5 lines and only 2 work.

I strongly suggest you stay away from Verizon as the commercials about their service are a complete lie.

Costumer service is horrible! the app takes on my card info then will not let me proceed. I am not happy with paying extra fee for my phone each month, and would rather they shut it off then double my payment the very next day!

If this problem is not resolved I with I will go to another carrier

I had been contacted by a Verizon rep at my place of business and after letting him know what my plans were and the monthly payment - he said that I had a great deal. you will pay more. Fast forward a few days - I had a consumer account with 3 phones and a jet pack - all paid for.

ONE phone needed replaced so I went into my local Verizon Store. I was paying $221 per month for all 4 lines. The assistant manager let me know that there was a promotion that I could get 3 NEW phones and a faster jet pack for LESS money than I was currently paying - closer to $200.

I relayed the infromation from the phone call I had recieved and was assured that the person that called was not aware of the promotion. I asked several times and was reassured that they will be saving me money. Oh sorry, we forgot…

Don’t use them I have been trying for a month to get my account right nobody knows how to help or what department. I was in. I switching all my customers from their services. This is stupid they hang up regularly