Verizon

July 1, 2022

Verizon Store 8150 N Cortaro Road Tucson, AZ 85743

RE: Terrible Verizon Service at Verizon store at 8150 N Cortaro Road – attempts to get a replacement on my mothers-in-law’s now obsolete Verizon home connect router model F256VW. Account 520-909-2600.

Dear Verizon,

My mother-in-law, Barbara Stater, asked me to troubleshoot her home phone line 520-909-2600. It had not been working for several days. My inspection led me to believe the fault was with the router which is a Verizon model F256VW.

I called the Verizon customer service, and after 20 minutes of being on hold was able to talk to a representative, who would not talk to me as I was not on Barbara Stater’s account. I put my mother-in-law on the line and eventually we got the representative to add my name to her…

I am having network issues in my phone. And my wife's phone on it's own installed an update which deleted all the contacts, files, documents and pictures from her phone. Then I contacted the customer care and this representative called Pam frustrated me to such an extent without even solving my queries that I googled how to report a horrible verizon customer care service.

My phone began having issues 8 months after purchase, Verizon sent me a remanufactured phone to replace the faulty one, I was to return the faulty phone, while placing the faulty phone in the return box, I dropped it and broke the screen. I was advised that the returned couldn't be accepted due to the screen damage.

The phone was faulty before I dropped it, the broke screen had nothing to do with the phone not operating correctly. I attempted to return the newest phone issued to me and Verizon won't accept it to replace the broken phone.

I refuse to pay the invoice sent to me through Verizon

I would like to file a formal complaint on Verizon. 00, which I have been waiting for over 2 weeks to receive. I spoke with over 30 employees and no one is able to explain why my money hasn’t been refunded. Backstory..

00( half the price of the phone). Everyone who I spoken with to include your “supervisors” is very up helpful. Instead of helping I was hung up on and passed around from department to department. I need your help. I am unable to feed my children or put gas in my car.

I have received a large amount if NSF fees from my bank due to this error. The service I received from your staff has been HORRIBLE! Can you help me PLEASE! This has been a financial crisis and very stressful.

I don't want to even give Verizon 1 star, but it wouldn't let me remove the one star!

I purchased a new iPhone 13pro over the phone on 6/4. I was told that when I picked it up at the Roseville CA store, they would set it up and transfer my data. I was told the trade i for my iPhone 7plus would be $400. So, I went ahead with the purchase. When I picked up the phone, the guy was very rude and told me they didn't do set up and transfer and held out the bag and said i could take it or leave it... he said he put directions in the bag for set up and anyone could do it... I got home and there were no directions, and I had problems figuring out how to do it. My daughter tried and ran into issues. I went to the Apple store on 6/7 and was there 4 hours but finally got it set up and transferred.…

Verizon use to be the best wireless phone service they would here you out & correct any mistakes & they do happen lately you can’t even get a human to answer as they robot do not compute the questions being asked. Just blows my mind Verizon needs to step up & make things right when we paid more before we had better service & customer service was available now I can’t get a straight answer promises made & then no knowledge later on what was promoted.

I have been a valuable customer before verizon took over & they were called SBC through your home line. Then a new bill & called Verizon well I need to be taken seriously as I helped Verizon come this far.

I have fraudulent charges on my account & all of a sudden they can’t find my new promotion deal. What is going on here?? I deserve to…

55. He said I would be receiving text messages. I never received anything so I called on June 13th. The girl said it was a problem with my credit card, so I got the credit card company on the phone and they told her that they never received the charge.

So the Verizon system was not talking to Mastercard. So she put in a ticket and said someone would call me in 4 days. I spend 9 hours on the phone with her and she canceled my order. Never received a call from anyone on the ticket she put in.

So I called on June 23rd and the lady said the only thing she could do was to Put in a new ticket. That I could not order the phone till the tickets was resolved. So I went down to Myrtle Beach store on June 24th.

Purchased the phone out-ever he could not give me my Verizon up 5$ credit. 15. 00 more.…

On Thursday June 23rg I was in the Wells Rd, Orange Park office to upgrade my phone. Nobody in that entire office would help me change over from old to new phone. I am 67 years old and could not do it.

I then went to the Roosevelt Blve store in Jacksonville, FL and Brian did it for me in 30 minutes. He was so kind to me. to Wells Rd store and will tell EVERYONE I know how bad the employees there are.

This is unacceptable. This Verizon company is so impossible to deal with. On hold for hours at a time with nothing resolved for 2 weeks . They sent me a new BROKE iPhone 13 max. Pro They sent us another es iPhone pro max but in the wrong color.

Now I have 1 old phone , 1 broke new phone and one new phone wrong color, WHAT DO YOU WANT ME TO DO AND WHEN YOU YOU SEND ME THE PHONE I REQUEST.? Do I need to go to NJ to see the CEO OF VERIZON .

WE ALSO HAVE PAID TAX AND ACTIVATION 2 times. At this point I should get this phone for free . I am disgusted . You need to do something with your training broken and customer assistance because it SUCKS !

I have been a customer for over 25 years and I am livid with the INCOMPETENCE AND BEING SWITCHED TO 5 people at a time.

I tried to make a payment arrangement, Verizon won't let me, they are making me pay almost $500 by tomorrow. They were very rude about it. I'm a long time customer with 7 phones and 7 phone lines. I have had many arrangements and kept them all.

Today is the21st of June. I have to pay almost $500 by Friday. Times are tough. I would expect more since I've been a very loyal customer. Text me at 770 686 2224 James or Marilyn Goff

2 weeks without my number because of an upgrade. Level 1 and level 2 support could not resolve the issue. Upper management, employee named Lynne, employee #10245 is unprofessional and incompetent. I am extremely frustrated and at a lost. 00 a year between residential and wireless.

This situation is beyond ridiculous.

The manager Evan at the Queen Creek AZ location off Ellsworth was beyond rude. When I first arrived he informed me there was one customer ahead of me. After waiting for 30 minutes he approaches me and lets me know that the appointment had arrived and I had now have another customer ahead of me.

He also continues to tell me that his employees will be going to lunch shortly “after all they do need to eat“. And told me that I need to wait even more. I had informed him that I would have have appreciated if he had informed me about this potential appointment when I first arrived so that I could’ve made a decision whether or not to wait.

As I was speaking he turned his back against me: THIS WAS BEYOND RUDE!!!! I don’t appreciate this type of disrespect. I work for Verizon in the telecom…

I have been a customer with Verizon for over 20 years service has not ever been off . This phoe I have now is the worst phone galaxy s20 I can't get a early upgrade unless unless I pay this phone off my daughter is on my plan and she's having problems with galaxy 21 dropping calls jumps from one screen to another Verizon was the best not no more just expensive

Verizon is currently running a promotion for all Verizon customers to upgrade to a iPhone 13. The ad said if you have an iPhone X and unlimited data plan it's free. I went to the Verizon store to upgrade my iPhone X to an iPhone 13.

When I got there the sales rep said you have to upgrade your unlimited plan to premium at a cost of $10 per line. THIS IS FALSE ADVERTISING. Can't wait to switch my cable and wireless service to a provider who doesn't "bait and switch"!

Good afternoon. It took 3 weeks snd sn hour of my time to accomplish a task I began on 04/25/2022. On 04/25/2022 from 12:00-12:07, “Denise” from Verizon took my change of address information and my request to cancel dial tone service at an address I had recently left.

Denise attempted several times to delay the date of dial tone cancellation despite my repeated requests to cancel 04/25/2022. Denise’s tone of voice took on an annoyed quality when I politely declined any delay. Denise stated that “Your dial tone service for basic land line service will take effect today (04/25/2022).

” Instead, Denise delayed the cancellation of my dial tone to the end of the month, 04/30/2022 as she had requested and I had declined. 51. 63 was mailed to my old address based on Denise’s desired…

The brandywine store in Downingtown Pa is awful, rude people especially your no class person named Rebecca, she was one reason after many years with Verizon I went to AT&T, we asked her questions and her reply was go to Best Buy’s and get help from them, I can go on and on but worst people ever.

Verizon has the worst customer service I have ever encountered by far! I have been dealing with the same issue since April. I have called in 7x just today alone. I have been hung up on.. AND NO REP EVER CALLS BACK, Lied to, and just plain brushed off. 00.

However when I called back in about my bill and no credits, I was told that there was not notes of this on my order! I got a new flip phone. Immediately I started having issues with it. I spent hours trouble shooting with multiple techs.

It was determined my phone wouldn't connect to the network. I was being sent a new phone. Wait 3 days, and I was sent a SIM CARD! I called back in and an order was sent up for a phone.

Wait another 2 days, and get the WRONG PHONE. Call back in, and finally was sent the correct phone.

However when I…

I was told by a Verizon rep to purchase gift cards due to my account being locked and i wanted to pay my bill. I asked if they could be purchased from Walmart she said yes. Once i received the codes for the GC via email i realized something was wrong so i started contacting Verizon via chat before 7am due to the call center being closed. It is.

Is 5:45 and i have been transferred idk how many times. I have been basically called a liar, the customer service was very rude, and i have been hung up on endless amounts of times. I was promised $50 credits due to all of this that happened today and the Supervisor shaniya K told me she can’t do such a thing she was very rude as well no one tried to help me instead they all avoided the conversation and continued to transfer me.

I told multiple…

You sent me a replacement phone for my husband’s old 3g phone and then sent an email sending it was activated. When he tried to use it, it was not activated. When I tried to activate it for him it would not activate.

I called the customer service number and spoke with a representative who told me the phone was activated. It was not. I called the customer service number she gave me, but they were no help either. I went online to make an appointment at a Verizon store to get help.

I made a 12 noon appointment at the Bedford NH store. When I arrived the store was closed. I then drove to the Manchester NH store. A representative said he could help me but it would cost. me $45. I refused to pay it.

Changing the phone was not my idea. It was yours. It was not until I said I would cancel my…

This complaint relates to Verizon manager Jacob Brock who manages the Verizon shop at 711 King Street, Alexandria VA 22314 and to his co-worker William. On 2 June 2022 I visited this shop. I explained to Will that I just arrived from the UK for a three month period and wondered whether it is possible to install an American SIM card in my British phone.

Will answered “sure”, explained what are the fees per option. I agreed to pay $28 installation fee and $40 per month for service. Will inserted an American SIM card to my phone, in addition to the existing British SIM. He did not check the details of the phone, its configuration or compatibility.

He was interested in selling. When he asked for my credit card details, I gave him my British credit card details, which were not accepted. I…

Even on stat is too high. Bought an iPhone (upgrade) through Verizon chat to be picked up at a store. Was told it will take a few hours to pick up. I called the store next day and was toad they have no such a order.

Then was told that my order was canceled and need to go to the store to go through getting a new phone. Phone was given to someone else. No such cancellations was send to me. I called costumer service of Verizon and she wasn’t much help and suggested I cancel the order and order again.

I canceled and the cancelation email is telling me it was canceled because it was not picked up. Anyway, the store review I looked at had other people complain about their same situation. Would be nice if Verizon would not associate itself with such store with bad reputation and be more helpful…

called my Local store, was routed to national customer service in Lakeland Florida. spoke with Irwin how had difficulty understanding English and answering direct questions. asked to speak with a supervisor and was refused. Asked who the call center director was and he again refused to provide the information.

asked for his employee ID so I could reference the call and again he refused. I have been a customer for over 25 years and this experience has made me think twice continuing with a company that basically has no functional customer service department

I was billed for a phone line that was added to my account by mistake of Verizon and I called over 15 times to get a refund and my request was denied after being told I would be refunded 156.73. They also never gave me credit for a trade I mailed in.

I pay 65 dollars a month for unlimited everything and still yet my internet is super slow don't want to load pages honestly I've been with Verizon for 10 years or more but if I'm going to pay 65 dollars a month I might as well find a service that will have better Internet

The S21+5 phone is awful. It always states no Internet service. It freezes up. It takes too long for your information to show that you search for. " The hotspot box fir my home service does the same thing. And you can't use the Internet service for the whole month.

It will start running slow as your renewal date approaches. I have been with Verizon since 1998 and I have watched it go from a top company to one of the worst companies. I am ready to go with the competition.

My bill showed an increase in the charge. I chatted with Jamie through the chat portal. He said that it was increased because I did not renew my discount. I explained to him that I never received notification to renew it. I requested that the additional charge be reversed since I did not receive the notification. Jamie said that the charge could no longer be reversed since the bill has been generated. Also, it would probably take up to another 2 billing cycles before the discount would show again on the bill. This is not acceptable customer service. I have been with Verizon 10+ years only because Verizon has had good customer service. It is disappointing to me that Verizon is has downgraded this service.

Jaime sent me the link to renew the discount and it has been renewed. I would like my…

We were at the store in Gilman Village 5/27/2022 at about 4:15pm to move our service from AT&T to verizon. When we got in the store they told us it would be a 45 minute wait. We patiently waited and a family of three came in well behind us and did not want to wait the hour but wanted to make an appointment.

When what we felt should have been our time since they came in after us, the help a young blond girl was directed to help them make an appointment. The family could not decide what time they wanted and kept talking about it and what they wanted to do and it was frustrating me as we were willing to wait and now were waiting for a family that did not want to wait.

We had already been waiting the 45 minutes we were told we would have to wait. I walked over and let the girl assistant know…

I was going to trade in my iPhone 7 and upgrade to an iPhone 13 mini. Richard Mas, the Solution Specialist said my 7 will get me half off the new phone so I said go for it but I need to get the back light repaired on the 7. He said I have 30 days to bring in my 7 for this promotion. When I got home I looked up how much the 7 turn-in rate was and it was <$60. I went back to the store to speak with him but he was not there so I spoke to Kevin another rep and he said my 7 would be half off the new phone if I got it repaired, so I got the 7 repaired. The next day, I sealed the deal and the bottomline of the cost was much higher because I was not told I needed to upgrade to an unlimited plan.

This type of upgrade was not mentioned to me by either of the reps. I told Richard it would not be…

Our phone service is really really bad. Dropped calls all the time and no service a lot of the time. Very frustrating. I have been told it’s because of the 5 g not having enough towers so if that’s the case switch it back until you get the rest of the towers up.

Not going to continue to pay for something that I cannot use. We never had this trouble until 5g came along. Please respond with help to fix this.

Since 12/2021 waiting for $200 gift card calling about it since 12/2021, each time I call I’m given another excuse, sent by mail (not received) takes 30-45 days to receive email, must be enrolled in auto pay. I am tired of being lied to Period

No service often drop calls have 8 phone plus had it replaced 4 times now and it freezes up a lot and won’t let Wi-Fi come through

I need to speak to someone. I cancelled service 3 days ago. Now I can’t get anyone to help me over phone. I have been hung up on three times, transferred and still unable to reach anyone today. I made it through yesterday after lengthy tries to be told I owed no balance. Today I owe 400$. What?!?!? Obserd. 702-701-1899

Verizon had a plan where they were switching customers from their current provider to Verizon. They were offering $1,000 per phone to do this. I went to a store here in Myrtle Beach South Carolina to switch and found out the plan wasn't as advertised.

I've been dealing with this since before Christmas of 2021! I've tried everything from talking to my local store salesperson, to calling the 1-800 number, to calling the complaint line and being hung up on. They are telling me that they've settled on giving me $1,300 but haven't paid up yet.

I took four phones from another company and went to Verizon, I pay all my bills on time, but they insist on not paying me what they owe me. I think they're a very dirty company and frankly I'm tired of dealing with them!

I would not recommend going to…

There is a dangling wire in the street in front of my house.

Please investigate and remove it back to the main lines above.

My address is: 3241 Rawlins Avenue, Bronx, NY 10465 Thanks Angelo

I have been talking to Verizon about my signal at my house in the past. I learned that Verizon renews towers and obviously dropped the one that serves my area. I don’t live in the middle of nowhere, and I am truly disappointed.

I have been a Verizon customer over 20 years told everyone how good your service was and now I can’t conduct business at my house. I can’t believe your service is as poor as it is, considering things should get better over time not worse.

When my contract ends I will not go back with Verizon and will definitely tell everyone I know that your service is absolutely horrible. Thanks for looking out for your long time paying customers. Very disappointed!!!

I'm having problems getting my refund. Suppose to be today. 252-903-5497

I have phone account with Verizon I but new phone and trade my old phone since dec 2020 I get offer for old phone $450 until now they give me only $68 almost 1.5 years I contacted so many time but they still not give me anything else

I made an online appointment on May 5, 2022 with a Verizon store located at 57 West 57th Street, New York for 1 pm. When I arrived there, the sales person told me that they no longer do transfers. My old phone broke so I brought in my new one that was shipped to me via mail since I had insurance. I specified the reason for my visit and the sales person told me "that we no longer provide transfer services because of Covid" I have never heard of such a lame excuse. I am senior and would have appreciated someone doing it for me. I'm sure if I purchased a new phone, this services would have been done.

The store was not busy. The sales people were too busy talking with each other to give me any kind of attention.

I will not be renewing my service anymore with Verizon. I have been a loyal…

Worst service !! Half of the time it never works .. even in any emergency situations. This piece of shit never work .. I am worst beyond pissed off p

Took over 6 months to give me activation credit I was promised. Only got it after making a negative review online of the store.

Now, I guess my own fault for not understanding, I am a prisoner for 15 more months due to my device promotion. There is no way to pay off my device without losing my trade in device credit. I normally go straight through samsung but tried trading in through Verizon this time. BAD MOVE. I have no way of paying off my portion. Trade in ONLY works if in installation payments. I lose credit if I do anything. In other words I feel like they stole my old device as I could have gotten the full credit had I gone through samsung but Verizon keeps you hostage for 36 months.

Samsung has an offer for $1000 for my current device but I can not use it to upgrade because…

Where do I start? I'm paying for FIOS gigabit internet service, but my computer sees about 1/3 of that. Tech support claims that the speed from my router to the network is OK. BS!! I'm paying for the speed to my computer, not to the router itself.

On the wireless side, VZW recently changed my plan to a 5G .... WITHOUT my knowledge or consent, and I don't have a 5G phone! It took hours on hold AGAIN to get that straightened out. I asked to be connected to Customer Service in the United States after getting connected to the Philippines where they can't understand half of what you're saying and you can't understand half of what they're saying. UGH!!!

Verizon, a company where greed has taken over with the best technology in the industry and the worst customer support.

13 on my first bill but that is not correct because all the addjustments that were made for your mistakes are now all back on my bill again when they should not be I only have two lines and 5 g home internet that is 35 dollors a month with the two lines please correct this error or i can return everything and go back to att to deal wih same problems thank you . My number is 312-966-6692

I received a rebate when I brought 2 phones (because Verizon did not have any that would be good for seniors). I forgot or was not told that I had to keep them for a year or payback the rebate the perfect time would have been during the high presser to keep the line.

Then I would have kept it for the remaining 3 months. I had to disconnect one of the lines and I added a landline. Person was checked into memory care. When I did the change no one reminded or told me about the rebate.

00 charge on my bill. I called in and was transferred several times. I no longer expect to get any help with this. I just want to tell someone who might be able do what the hold message says, provide trainng to get the next person to let the customer know about repaying the enticing rebate.

Lying dishonorable and stupid customer service reps. My phone was stolen and Verizon screwed up the insurance and now will not replace phone and keeps me on hold, transfers and will not tell the truth. What can I do to get customer service from thhis lousy compay/

I have having a problem with my Fios caller id not working. I called customer service and waited 2 hours and 21 minutes before someone came on the phone. While I was waiting I tried to do a live chat in which no one ever came on at all.

My conversation lasted all of 3 minutes because he said it’s a known issue! I said known by whom? Why weren’t we told so I didn’t have to wait 2 plus hours! He was very patronizing to me. I said it’s not your fault but does anyone care there?

He said I have no one who you can talk to about that! Verizon sucks.

I have a credit balance in my account after switching from verizon to a competitor and have not been able to collect for 10 months now. Verizon does not care about customers, it's customer service does not deserve even 1 star.

I was going to transfer from T-Mobile to Verizon and the customer service sales person say that if I traded in my two phone, I would receive one iPhone 13 pro free and the other would cost me $200 plus I would get a $200 gift card. Well, none of it was true!

Plus, I paid $130 taxes. I cancelled the order and the services. I am to get a refund of $130 BUT I received $65 refund so where is my $65 missing dollars? I called Verizon and have been transferred 7 times!!!!

Talking to 7th person and now they put me on hold to find out why I only received half of the money instead of transferring me. This call is almost one hour long! T-Mobile and I may have some issues but their customer service is 1,000 times better then Verizon.

Just finished with my 7th person and they talked to two other…

Really poor customer & tech support. Went into store 4-7-22 lady couldn't solve problem put in new sims card and said go home everything should work fine. Didn't. Called tech support 4-7-22 and 4-10-22 and my iphone 6S still doesn't work properly.

Someone deactivated my phone and said they reactivated it but it still doesn't work. Spent 3 hrs on the phone with support. I gave up. Went into to look at voicemail and couldn't get in it. Wants password. I didn't know voicemail had one. You can call 512-295-3989

I had the worst sales and activation experience with this completely dishonest phone carrier. Unfortunately, they have the best cell service which is what prompted me to switch back to Verizon after leaving. The sales person made so many mistakes with my order that it took me over 3 hours to activate my phones and multiple customer service reps switching me from department to department.

They ordered a phone for me that I did not ask for, without my permission. They charged me activation fees that no one told me about and was not in any paperwork or mentioned at all in the sales process.

The online customer service is abysmal and hangs up on you if they don't feel like answering your questions. I hate this company.

Trying to speak to a person is impossible their customer service is non-existent if you are a potential Verizon customer I would strongly suggest go to another service provider.