Verizon

I live in Wormans Mill 21701 development and the service connections here are horrible. My calls are interrupted, calls are dropped often, calls do not come through, and constantly going in and out during a conversation. I have been complaining about this for years and nothing is being done.

A new tower was put up on Rt 26 and there has been no improvement. There are also many dead zones in the neighborhood where I cannot receive a call or make a call. PLEASE DO SOMETHING ABOUT THIS. THIS IS POOR SERVICE ESPECIALLY WHEN ON AN EMERGENCY CALL. THANK YOU

Cell phone reception is very poor at my home address; 2963 Mill Island Pkwy, Frederick, Maryland.

My internet was not working so I went on the app to report it. The app said I needed to speak to an agent so I selected to have someone call me when an agent was available. Immediately my phone rings and then I was on hold waiting for the "available agent" that CALLED ME for more than 23 minutes before someone actually answered to talk to me about the issue.

Ridiculous. I have been a customer for 20 years. One phone is not working correctly (it's "insured") and I attempted to get the issues resolved; two Verizon stores and a one hour talk with a phone "Tech" person. Result? Still not fixed. Even though I pay 165 dollars a month, I should reasonably be able to walk in to any Verizon store and leave with service in hand. Nope. So, I'm going with another service.

P.S. If I could give you a less than 1 star rating, I would.

If I could rate a minus 10 I would. 5 months. They put you on hold they hang up on you, and will not help you at the stores, I wrote them, called them repeatedly, stopped the bank draft but they took it anyway.

Phone was not even being used during this time yet they sure billed me for that time which I refuse to pay the final bill.

This is in regards to phone number 901 573 8721 which was my elderly mother's phone who had dementia but the phone was in my name aw. I tried for over two and a half months to have this phone disconnected because it was not being used.

I was put on hold for hours at a time, hung on, and I even visited a store location and no one was willing to help me again this went on for two and a half months. I paid 1 month but I refuse to pay the other month and y'all have sent me to collections and I'm telling you I am not paying for it because like I said I tried for two and

a half months to get it cancelled to no avail so you can take that last month & do whatever you want to with it but do not report me bad on my credit report and do not charge me for it it is your fault that I could not get…

Verizon lines are all about wireless, if you desire to be a new customer in some other area you are out of luck, can you ever talk to a person about a personal account and not business. I desires to speak to someone about changing over my home phone under their senior citizen plan, but unable to get any information. Verizon is becoming as bad as ATT who is terrible with customer service .

I went to the Verizon store in Daphne Al. I did not get his name of which I was sorry. If this is the way he treats customers it leaves a bad taste and very poor customer support. customer for years and have never been as aggravated as I was with this rude individual.

I moved from ATT to Verizon in Dec 2021 on a special pay off phone and get a free phone 2 lines or more.. So I went for it one of the phones did not have voicemail. No matter how many hours they could not fix it.

I worked on it with Verizon for the longest time tech after tech UNTIL one day they said I was over my 30 days and they could not help me anymore. I went to corp. and after speaking with a women named Patricia, she arranged to send me a new phone and I returned the broken phone just a swap..

Well today I found out because the swap was done out side of the 30 days I lost all the promotions I went to Verizon for. I called Cust Service and as always nothing they can do my bill jump from 160 to over 300 a month.

Also now if you reach out to corp. they route you back to the cust…

Placed order to update my IPhone 7 to IPhone 13. Received email message from Federal Express no apt number listed and order was being returned. I was told additional F/U required & I needed to verify my information 1. Spoke to JC @ 7:52pm said not able to process phone order would transfer me to another representative 3.

I spoke to Brittney @ 7:56pm she was not polite & raised her voice I also heard background noise which sounded like a baby crying. Brittney needs to be retrained on how to speak to customers . Her call needs to be pulled and listened to for corrective action 4.

All representatives need to retrained and calls pulled and reviewed. All representatives were polite except for Brittney who felt she had the right to raise her voice to me. Verizon needs to monitor all of their…

O went to the Gorham NH store to have my new phone checked the youg lady was doing fine and who ever is the manager is he stepped in and was telling me that my phone was not runing right because it thing I put in it I never put anything in to it and he was real rude that guy would of been fired if he was working for me for talking the way he did to a costumer.

The youg people that works there have more knowledge that that manager does one of them should be in charge and put him the manager out the door I got home and and my phone was all messed up

My original bill was $200 it is now over 400 unread I have called I have requested a response I was told it takes 7 to 10 days a's I have yet to hear anything you think I'm about to file a complaint with the FCC.

Every time I call I get overseas and half the time they lie and say that they're in Texas. Then they try to blame my phone for all the network problems so when I ask then my phone controls your network then they back off.

On top of that they never want to go check the network Because by the saying that they are perfect in every way but the customer is full of flaws. You have to find out where these people are located and actually grow them and ask United States Representative because quite frankly 611 doesn't know what the crap are doing.

I even questioned the purpose of their existence

Horrible, horrible customer service. "Kara", who would not provide her last name but said she was in MA office, was rude, condescending, and unhelpful. I just was chatting with a rep who I thought could help only to find out she connected me to a lawyer about my problem and wanted me to pay before I got an answer!

After being a loyal Verizon customer for 25 years, this was disappointing. I disconnected my service and will be switching my mobile phones too.

I am new with Verizon . The worst service I ever had. I will go back to xfinity Comcast.

What is wrong with this? Hint I disconnected my phone and paid my final bill. Obviously I get to pay them the rest of my life. I don’t intend to pay them. I live in Portugal and can’t afford to call them and wait on line. I am unable to access their app to chat with them. When I disconnected my line they assured me there would be a small final bill. I paid it. The bill clearly states I have no connected lines. Did they turn it on again or do I get to pay for no service? The line in question is 661 9424066. That phone has a card with a Portuguese number now. Verizon Homepage Shop Support My Verizon Instructions for accessing your bill. Pay your bill Hi LEAH

Verizon Homepage Shop Support My Verizon Instructions for accessing your bill. Pay your bill Hi LEAH C LEVITT, Your bill is now…

While most of the customer service people I dealt with tried to be helpful, a few just passed me on to the next or flat out lied to me. Tried to help a friend get a new phone through Verizon when his old phone stopped working, He is not into computers or email or anything of that sort and living in the country, without a working phone he was pretty well cut off from the world, he is an older vet and

does not really understand or need a smart phone. I saw on Verizon's site that they had a rugged flip phone by Kyocera and offered a basic pre paid phone plan for thirty dollars a month, which was just what he was looking for.

The web page indicated that the phone was available at Victra Verizon authorized retailer on the south side of Parkersburg, WV. I called to see if they had one in stock…

I Had A Issue with My Prepaid Account I Have Had For 4 Years, I called Customer Service And Spoke to 8 Reps, 2 Managers And 1 Supervisor In Finance. The Male Manager Hung Up On Me And Blocked My Number Before I Could Get Help!

A Representative by The Name Of Sough Spoke To Me In A Disrespectful Manner And Voiced Her Unproffessional Opinion ! The Supervisor In Finance Continuosly Talked Over Me, Despite The Seriousness Of My Disability No One But The Sales Representative That Sold Me Phone I helped Me!

I Am A Former Customer Service Representative And I Would Never Treat A Customer Poorly! In Customer Service You Should Be Treated with The Upmost Respect And My Automatic Payment Has Been Taken For Years And It is Vital I Have A Phone Due To My Disability,I Have Been On Hold For Hours…

On the phone with a sales representative who seemed more worried about her dog than me. She went through all the stuff and kept me on the phone for an hour redoing and order because she told me my color was back ordered but black was available.

Toward the end of the conversation I was getting a little concerned that something wasn't right so I started video taping the conversation. She was telling me the order was processed and I would have my phone in 2-4 days.

I hung up and a bit later I went in to see if the order was showing up. It was not. I waited a couple more hours and went back in to check and the order still wasn't showing. I called Verizon and they said I had an order that was cancelled, which the sales person did because the color I ordered was not available.

He told me…

I wanted to exchange a phone from another company for a flip phone from Verizon on January 25, 2022. I also added a Charge4 SmartWatch to the sale. I had about 4,000 pictures to transfer. These pictures included my student's graduation pictures, pictures of the show I was in while living in Florida, wedding album pictures I designed, The Ark in Kentucky, audio of my student singing with me and many more pictures.

I had about four years of pictues on my phone. 00 for the data transfer and I was surprised it took less than five minutes to transer. It normally takes about 30 to 40 minutes to transfer my pictures. I saw my pictures from 2021 and thought everything was there.

When I got home and looked for my pictues, nothing transferred prior to 2021. I went back to the store…

Warning Just lost the use of two Tracfon phones. They wasted my time and used every trick they could to cheat me out of my time and phone plans. Present team members are mean spirited, poorly qualified people. All should be subject to rigorous screening before contaminating your staff.

Was so bad I notified my Senator of the situation. You need to clean house. If not - your problem.

Verizon sending me a replacement phone for new Kyocera phone not working that I had to buy due to Verizon going 5G. Said it would come today but sig required. ring the bell please" and stayed home ALL FRIGGING DAY.

A WASTED DAY, TOO LATE TO GO TO VERIZ STORE FOR SET UP, AND NO SIG WAS REQUIRED!!!!!!!!!!!! I AM TOTALLY TICKED OFF. GET YOUR FRIGGING ACT TOGETHER.

On February 10th I put in an online order for a S22+ phone. When UPS tried to deliver the phone to me, they said they didn't have my apartment number. I am sure I put my apartment number in my address on Verizon's website when I ordered.

In any case, the phone was returned to the warehouse in Texas. I then called Verizon. The rep said they could not send me that phone anymore - they had to cancel the order and re-make the order.

However, I had a trade-in, and the rep was having trouble cancelling the trade-in. She said she had to put in a ticket.

However, the ticketing system was having an 'outage'. She then was talking to her supervisor. I was on the phone with her for 2 hours and 50 minutes. Most of the time just waiting. "…

One of my lines hasn't been used in months due to the phone being lost in the snow and destroyed.. I'm constantly being charged now monthly.. the insurance we pay for yrs and don't need anything should be cheaper when you do the cost to replace is $250..times are tough and im asking is thier a way to stop charging for a phone not being used until I can afford to replace it ..its sad I have 7 lines and been with Verizon over 10yrs ...and this is the treatment i get when I actually need the help..

Verizon is denying me a refund on a defective phone they sold me and I can not get through to a customer service representative to resolve the issue.

I purchased a new Iphone yesterday 02/28/2022 and was on the phone with Verizon for over two hours that includes hold time and speaking with multiple reps and my Apple watch is still not paired. The last person as did the first promised to call back but of course they never do and conveniently the call drops. In addition the repos have such thick accents that is only adds to the frustration but in the end nothing is resolved.

Hello. For the last two years in the North Conway, NH 03860 community where I live I have called to complain many times. It started as ‘network congestion’ as being the problem. Then tried to sell me a ‘ guaranteed’ solution for $10 a month more. Didn’t work.

Then just recently this month (February 2022) if I enrolled in autopay it would solve the problem. Then on 2/8/2022 & 2/9/2022 I was told because I have a 4G iPhone 8 I am at the end of the line because Verizon is now 5G nationwide.

So offered again to purchase a phone with 5G. So if I do that I’m virtually solving Verizon’s problem and absolving Verizon coming up with a solution. So I literally am paying at the present for service that SUCKS because I’m being discriminated against.

Are you in cahoots with cell phone companies to…

Are you freaking kidding me! Why in the holy hell cant I call the verizon store in Billings Mt to see if they have a phone I want? I get on your communist phone system and just go around and around and get nowhere.

YOU ARE A PHONE COMPANY, WHY CANT I CALL YOU ON A PHONE? Don't you dare set up an appointment for me I want to CALL the store and speak to an actual person. Mike Barrett, Dayton wy

I got a promotion almost 2 years ago buy one get one free on a phone and I’ve been charge for the free phone for going to eight months and I’ve been talking to 20 representative and I can’t get any clearer answer or my money back

It was explained to me that I pay a month in advance for my service. My bill date was the 4th of the month. I cancelled my service on the 15th and received no credit. They in fact billed me for a partial month service for Disney and Discovery since they were free with my service plan that I had cancelled. Customer service is horrible.

People give up because they have to wait on hold for so long and nobody ever calls back. I’m sure they plan on that. I’ll be filing a formal complaint with BBB.

In the first part of 2021 I bought a Galaxy Note 20 5G Ultra and told them I wanted the insurance when I was asked about it. Now here we are a year later with me believing I've paid for and I have the insurance I requested.

My scree got cracked across the bottom when it slipped out of my hand. I try to use my insurance to fix my cracked screen but am told it wasn't added to my phone. That I only have insurance on the MUCH cheaper phone that's on my account.

And that I can either pay nearly $500 out of my pocket to fix my old phone or buy a new one. This is wrong on so many levels. This is crooked way to make money. If I ask for insurance then I believe I have it!

This is NOT how you should take advantage of and mistreat your customers. I would like to speak to someone in management…

There was a system error and I expressed adamantly that the account was paid on Monday. Used bank account instead of card which takes 2 to 3 business days to post. I showed on my Verizon account that payment was successful.

It is my fault for not confirming it was paid by the confirmation. I will admit to that. I checked everyday that my payment was submitted along with my promise to pay remaining balance on 3/11 under my Verizon account.

It showed up everyday on my account up until Friday. Payment day for 2/14 account disconnected 2/17. System all of sudden showing no payment nothing was there. No rejected payment nothing. I explained this to CS. They said I could make a payment online etc. I did.

I was told I could pay remaining balance by the month end. I said fine but they wanted to…

I can’t get an order through the system and I can’t get anybody that can figure it out from Verizon. I’ve paid twice. Last time I called today they said I didn’t sign the terms and conditions. I asked for a supervisor I’m waiting for a callback they guaranteed me someone would call they haven’t.

I called the complaint department and it redirected me to my acct and they thanked me for signing my terms and conditions but said I need to pay. This is exactly opposite of what the rep I finally got a hold of told me.

I’m sure you know the text in the chat don’t work at least they haven’t worked for me. If anybody has access to my account it’s been weeks I’ve been working on this. I’m a fool for staying with Verizon.

Service is good where I go skiing or I to switch to AT&T long ago. I I called…

The employees lied about the package cost that I received. They messed up my phone orders. The employees at the retail store messed up my account from the very start. I have been trying since 9/29/20 to fix this and I only get a run around from the employee who always say we will escalate this problem to the next level and I will be contacted in 24 hours.

They they do nothing and they keep messing up my billing and they have lied to me to the point that I want to talk to the corporate office and even that I can not reach for help,. Someone needs to take control and fix this problem.

I would never recommend Verizon to anyone after all the problems I have had with my package that I agreed to that is suddenly no longer found. 05 as of this bill. It keeps changing and I keep talking to these…

They keep making billing errors though and send me late payment notices though I am on direct billing where they charge my debit card directly. SO HOW COULD I BE LATE ON PAYMENT AND GET THESE EMAILS AND SIT OM HOLD TO GET IT CORRECTED EVERY MONTH??????

this company is horrible my bill is 200 and they cut my phone off and i made a payment they need to close this company down and if we as consumer come together and go some where else they will close

Verizon Wireless no longer recognizes my account AND no could no longer identify me as the account holder -even though I get monthly statements emailed. Verizon HOME cannot remove my Wireless account information from my Home account. Verizon hijacked my accounts and fused them and refuses, cannot, and will not separate them - after over 10 hours of multiple calls and transfers back and forth to their customer services and their own supervisors, empty promises with zero results.

They also refused to assign a new HOME account number and transfer the home account info to that.

Your service in Clare Michigan is very bad , I drop all calls in the town and have no data. I never had a problem until summer 2021

I can't connect with a human being ever when trying to get help. The automated thing doesn't know what I'm talking about so I get sent all over the place. Verizon keeps charging me for 2 phones that I was told were free.

I dealt with this after I got my first bill in November. So I am paying for free phones. I wasn't happy with ATT so switched to Verizon based on my family's recommendations. Maybe I need to switch again. Or throw away phone and disappear. This is so frustrating.

Verizon needs to improve its customer service big timer!

I have been without internet connection to my Verizon phone for over 24 hours. I have done everything humanly possible through the phone and our internet provider as well equipment. My AT&T phone (same internet service) works just fine. Both phones are in the same house and on the same server.

I tried logging into Verizon on my desk computer; cannot because a LINK is sent to my phone which DOES NOT CONNECT TO THE INTERNET. I have tried an online chat and get nothing but stupid automated replies that are useless.

To get to a REPRESENTATIVE (presumably it is a human one), I have to LOGIN which I cannot do with INTERNET access. Do these people (Verizon) not understand how irritating it is to pay for something that does not work and to be saddled with idiot robot responses AND that you…

I have been repeatedly lied to about what to expect on my bill. Every time i tell them that they should go back and review my previous conversation, they refuse to and find a way to justify the additional charges they continue to apply to by account.

This month, my bill was supposed to be 239, but it is 570. After spending nearly two hours on the phone with different representatives today, I still have not reached a resolution. Their business dealing are highly unethical.

I have been cheated ,scammed by Verizon,cheated on my bill and credit Verizon owed me, the rep name is TJ Sr. Executive Analysts biggest scammer I have ever talked to been fighting with Verizon wireless since Dec to Feb getting phone scam with their Disney and Hulu,now the credits they claimed to my account, this TJ stated to me how much he was going to credit my account,I stated to your dishonest and

a cheat I don't trust you send me a email, TJ did it showed what the credit would be and how much my Feb bill would be with the credit, also it showed what me bills would be forward, looked ok, then the next day TJ sends me 3 email telling me to check my account to make sure everything is ok, I checked all 3 emails log in to my account, I couldn't believe what I saw no credits added to my…

I was supposed to receive a $550 promotional trade in for my Iphone X, and it is documented in my file; spoke to a customer support rep named Summer Lawson over the phone on 12/23/2021. I originally ordered my i phone 13 Pro on the sales chat.

Well that did not go well. The sales person sent me a 512 not an 128 memory and never initiated my trade in. Summer ordered me the correct memory 128 IPhone 13 Pro and had it shipped. I have paid taxes and upgrade fee two times and am awaiting credit.

I called verizon support again on 1/30/2022 and was on phone with "Kenny" for 1 1/2 hours, because you have to tell the new person a detailed description of your issue because there are no notes from previous phone calls. He gave me a $100 for the inconvenience of not getting the proper trade in or my…

Every Month! It's the same thing! com login does not recognize either the login name or password. I change them each time and have them written down, but they never work. Why make it so difficult to pay a bill unless it is their plan to get everyone to sign up for direct debits, so they can access your checking account.

It's bad enough that you have to pay in advance for service not yet provided; but this is ridiculous. EVERY MONTH the same thing. I have three differnt accounts in three different locations each with separate logn inames and passwords.

WHY is this company so Bad at simple Customer Service? i keep giving them another chance to get it consistently right, but now will have to go to the trouble to take my business to another provider. I am not leaving my name as I do not…

Drove 45min to store on Jefferson ave in Newport News va and was told I could not use the restroom and I would have to go somewhere else

I wish I could give them lower than a 1. Worst customer service ever!! Needed a replacement phone for my daughter, was supposed to be shipped overnight, never shipped, waited another day, never shipped, called and waited on hold for over an hour only to be transferred again for another hold time of an hour.

Rep was super rude, asked for a supervisor, just got transferred to another rep after 45 minutes. Asked again for a supervisor and they hung up on me! Had to start all over, waiting on hold for over 45 minutes, asked for a supervisor again and even though I had asked 3 times, never got to speak to a supervisor.

Was only told hopefully my phone would ship the next day or on Monday. seem odd to anyone else? We are now on day 4 of the hostage negotiation as I have now renamed it, still…

I switch to your company back in September and turn in 2 phones which were supposed to be paid off and haven't been in November 30 I get an email saying missing information I resent that information and still nothing since then sprint/t-mobile has sent me to collections. The tracking numbers to those phones that I submitted are 980924154 and 980924153.

Customer Services need more training in all the departments and communicate with the store. I know out of millions of customers am not the only customer that have this problem. I have 5 business line with this company. Customer Services will hang up on you or transfer you to other department and not tell you.

I am VERY BIG on COMMUNICATE and Verizon Customer Services does not have that. It seem like I have to call them about 3 times every month. Verizon is a great company but I really hope that they fix that because I am thinking of going to other carrier.

On Saturday, I went to the Verizon store in Fishkill New York and was interested in changing my cell phone service. They were closing at 5 pm and I arrived at 4:30 and was told they could not get to me which i thought was ridiculous.

They told me to come back on Monday (today) which I did. I was told that there was a twenty minute wait and the store closed at 7 pm. I arrived at 530. Between 5:30 and 6:15, I was not serviced.

In fact, two of the four salespeople left in the interim and one went out and got coffee for the remaining staff. i asked to speak to the store manager and was told she would be right out. I waited 15 minutes and told another staff member I was waiting and he stated she had other responsibilities.

I over heard this store employee state you have an irate customer do…

I contacted you trying to replace a stolen cell phone Could not reach the store close to me Wait times to speak to Rep's was 10--25 minutes, NOT reasonable then I got a reply from Verizon As a former executive for a large corporation YOUR RESPONSE is called "Word Salad" QUOTE: "Thanks for sharing your review, J. We understand how frustrating it was to reach someone.

We want to make sure our team is easily accessible on the phone and at our store. We will be escalating your review so the appropriate team can look into this. " DEAR VERIZON again, another failure AND YES, I got a brand new phone from BEST BUY anyone reading this forget Verizon stores---better prices, quality of service = BEST BUY thanks for nothing J.

Dalton Greene State of Delaware