Vodacom

Vodacom WHY do you keep on deducting this R29.00 from my accounts and then I have to phone customer care to reverse my money again.

I have phoned customer care a 100 times over and over again and they promised me the services wat deactivated on both my cell numbers which is 082 924 4047 AND 072 857 2301.

My Vodamail Service is supposed to be DEACTIVATED since the beginning when Vodacom started to charge for Vodamail services.

I do not even use Vodamail at all anymore that’s why I asked Vodacom te DEACTIVATE it.

PLEASE resolve this problem.

I do not want to phone every month to try and speak to a consultant, the menu in the beginning where you must choose options do not give a option to speak to a consultant and it is very frustrating to listen through all the options.

Thank you.

My contract on 0662046164 and 0674022707 was ending in July. So I called in June 2022 to get it canceled and was told that the payment for it will only end in August 2022, which I accepted. Only to see that at the end of September 2022 I was billed for what was said is minutes that are loaded on both numbers, of which I am not aware, was never told of, or asked if I wanted them.

97 and was told all this story I have just narrated. 99. Please rectify this fraudulent transaction, because I cannot be paying Vodacom for something that I did not sign up for. I want my money back that was taken from my account for two months without my consent.

I called again today and spoke to a lady (Azania) she told me her male manager will be calling me by14:00 today to see what solution can he come up…

I paid for a fibre line which went on special first month R19 and then R399 pm Its gone 2 months and they haven't called to install fibre . If 1million pull paid R19 , how much money vodacom would have stolen from customers , Who is investigating them.

Tel no 0726871103 Used data in 2 weeks 5.50 gbs. Impossible . EC=1EN4=2KCMVP Send msg to 0723290072 to say fault closed. No contact at all. They only have a bot working for them. This 0726871103 prepaid tel This happened a few years bank disappearing data> They gave me data back. Now no contact. Vodacom is not worth having as a service provider. Been with them for 20 years but will do research with MTN

BAD SERVIVE

I blocked a device but i havebt recieved reference number its been hours. I really need the reference to go to the police station.

Goeie More

Kan julle asb vir ons aandag gee aan die Vodacom seine te Stoffberg Mpumalanga asb? Ons het geen seine hier al is die krag aan nie. Ons sukkel regtig met swak diens. Ons kan nie eers se die seine is swak nie, want daar is nie sein om oor te kla nie. Dit is nou al n geruime ryd die geval en ek is al op die punt om my man te oorreed om ons 5 kontrakte by julle weg te neem en na n ander verskaffer toe te gaan.

Kan julle asb spoedig moontlik vir ons terug voering gee insake ons probleem hier op Stoffberg. Baie dankie. Groete

I have been trying to cancel contract with Vodacom since August, Vodacom is not the company I thought it is, they keep on debiting my account, promised to change my number to prepaid, I bought 30 GB but still another debit went out.

I am thinking of stopping to use Vodacom in my home with ally family as the service I received is very very poor, I see a desperate company that forces customers to use their network. This is the 1nd complaint I am sending without help.

I have taken up a contract with vodacom for wi fi router and am continuously receiving very poor or NO connection I sent 2 emails last week to customer care without a response I have requested that a technician visit my home to assist. Once again NO response I am unable to connect to dstv because of poor signal My address is No 12 Southway Road Imhoff Caravan Park Wireless Road Kommetjie My acc no 13749397-5 CAN SOMEONE PLEASE ASSIST ME or I want cancel this agreement and will approach another provider

Regards Paul Welgemoed Cell 082 333 3896

After 6 phone calls and explaining my issue to consultants I have either been given alternative numbers or promised that a consultant will make contact with me within 24 hours. This has never transpired. Well over 2 hours on calls without resolution of a simple request.

Absolutely impossible to deal with vodacom. I will patiently wait for either my contract to finish or cancel my debit order in order for Vodacom to contact me. Totally unprofessional.

I had a sim swap, logged it 3 times then got a ticket number 1-35862552264220 on 13 Oct, I phoned to enquire was told to wait 3 to 5 days, I am still waiting. I called 011 546 1530 but no answer...absolutley shocking service

I wish I could use the words I want to. But there is no but no feedback and customer care at all. I am paying for a service but apparently nothing is been done to fix our connection problem for the last 3 weeks.

Only feedback is we will be in contact with you.

I have been sold a devise under false information in May 2022 and vodacom verified that the sale was unlawful. I was then asked to return the devise. Vodacom failed to collect the devise, eventually on 03 August 2022 the courier collected. I was promised that my account will be credited once Vodacom has received the devise but to date nothing has happened.

I have call Vodacom customer care for more than five times and every time is that my account will be corrected after 24 hour but nothing is happening. I have been paying for the devise that I did not want, I am not using and returned to Vodacom.

My account number is I2882656-4.

Dear Vodacom, we know that you are the oldest network in South Africa, what is the problem? You provide the worst service. Jou must be 100% bee compliant. Please stop this poor service and stealing of data

Good day. Vodacom fibre.

I log a probleme with Vodacom fibre on the 4th of October 2022. Up till know no one was here. It is know 18 days. This is not the service that i pay for. The Lady from vodacom phone me ,and said the technicion from MTN wil be here only on the 20th.

We used almost R400 data.

Know the question are ?what are Vodacom do about that.

Thank you

Mrs K. Steenkamp Soetdoring street 25 Brits North West. Cell nr: 079 6087422

I have been blacklisted by Vodacom due to non-payment a while back. I have since regained financial stability and have been trying to contact them on numerous numbers and e-mails and I keep being referred back to their app and then having to speak to their online bot which just refers me back to all other channels I have already followed. I managed to pay all other outstanding accounts except Vodacom. I have no idea which way to go any longer.

please help

My e-mail address is venterdanie30@gmail.com. I will supply all other info on e-mail should I get a positive response.

With GREAT DISGUST!!!!!!!!!!!!!!! 2022 wrong address was logged by upgrade consultant. 2022 first the consultants hung up the phone or lied and said changes have been done. After calling RAM Couriers nothing have been done on their side. Called back every day 3 to 4 times to speak to a manger.

They said the manager is in a meeting called back again and ask for manager just to find out that the manager was never in a meeting. Called back again today to speak to manager and they said he is busy in meeting.

I said I will hold on till I speak to a manger then all of a sudden he is not in a meeting. NEVER HAVE I RECEIVED SUCH BAD AFTER SALE. They where quick and fast to do the upgrade.

I want a solution today or can I have someone higher in charge contact details thank you!

To whom it may concern A very unhappy Client

On the 6th of October 2022 I contacted Vodacom reporting that my fiber line was down, I have contacted Vodacom every day since then with no luck of any sort, almost two weeks later I still get the same answer back, they will escalate the matter and do a follow up, this morning the very same answer, after being told there was an outage to now being told my line was deactivated and they waiting on a technician to become available its truly unprofessional for a big International company as Vodacom to be handling their paying clients in such an awful manner and it goes against the Consumer Protection Act.

I do hope that this matter will be escalated to the relevant department and will be resolved.

A VERY Unsatisfied, Unhappy client Mrs. S Mbasa

I have been calling asking for help cancelling the data contract bt no help id 8704206246083 cell 0722907636 date contract opened 13/10/2022.

My fiber has been down 16 days ago I have contacted customer care they gave me two times SR numbers but they fail to contact me . And when I call customer care they told me my SR numbers has been suspended due to decline to reach to me .

I have been reporting this matters no body call me . Many times I call myself to customer care and I gave them an alternatives number they fail to helping me . If I don't get a service , I will like to cancel my contract .

Please do somthing about it .

I've upgraded. And parcel is being sent.

First my husband gave a adress for delivery in Ladybrand. Them he accidentally said 35 Joubert street instead of 65 Joubert street. We followed all the instructions and phoned and changed the adress from 35 to 65 only. I was struggling to track via the link vodacom smsd me with tracking nymer. Dear Xander Theron!

Our couriers have received your Vodacom order, and you can expect delivery with 72 work hours . here is the sms. Then every time I try tracking it says I need waybill number. Now I went to ram tracking itself not via vodacom link I received.

Then I've seen this that they try dropping it off in Bloemfontein. We never even gave adress of Bloemfontein. Now I'm not the main member of contact holder. My husband xander theron is. He is working…

m. The data was just a promised. We struggled now for months to receive it. This call was recorded. You can listen to it. Please tell me what to do. I am a pensioner and can not afford buying data every month.

I want to cancel my month to month cellphone contract as soon as possible. 060 967 3873. Nobody answer any phone. No response from client service also. Can I get response please as soon as possible. Thanks MG BOTMA

They continue to bother me with new deals. Stop calling me.

An upgrade today at Constantia store double deal contact. I enquired how the date and minutes will allocated as the primary holder I would get and amount and the second phone would get an allocation. NOT ONCE WAS I ASKED ABT THE SECOND.

PHONE PHONE NUMBER I ASKED HOW WOULD YOU DO THE ALLOCATION IF YOU DON'T HAVE THE NUMBER. NO PLEASE CHECK ON 24 HOURS. NOW I MUST GO BACK TO THE STORE AGAIN DUE TO INCOMPETENCE FROM CONSULTANT. NEVER A SMOOTH UPGRADE I'M A SUCKER FOR PUNISHMENT TO BE HOSTAGE BY HIGHLY INCOMPETENT PROVIDER

The account holder at Vodacom is my father whom has had his account with them for a number of years and up until recently, my father whom is now a pensioner and having early signs of dementia is needing to get his account lessoned, two lines that should have been cancelled two years ago in fact when a fibre line was acquired, also through Vodacom.

Today after numerous attempts since 09:00 up until 15:00 with cancellations to contact my father to get his account confirmation details to be able to have these lines cancelled and update the bank details. I was informed that my father, not living near me, would need to call them.

How is this possible when in its exact essence, dementia would require constant reminder why those numbers are there and for what. Is there ANY logic to this as I…

I have been with vodacom for over 10 years. I have moved to kamberg area for 3 years now and been struggling endlessly with the network(minimal signal for calls, messages and wifi connection on and off)and struggling to get any help from vodacom but you are quick to take debit orders off.

How much of my paid data do I lose monthly because there is no signal to use it. And it does not carry over. When I upgraded in September 2022 I was advised to take a home router and told how much stronger and better my connection would be.

Again just a lie and no support from vodacom. I am not paying another 3 years for a service I am not getting, forget it. After complaining to vodacom on facebook I send a message to ask what is going on and I am told the network division has informed me for a planned…

I have a cellphone contract with Vodacom using debit order method. So if I pay cash on a debit order date they charge me penalty fee hence I did pay cash on the date.. I have call so many constance to explain my situation but no one is assisting I regret having a contract with vodacom

I took a 24 months cellphone contract which was suppose to be ending this month so now they are telling me that the contract is ending next year as it stated on the contract agreement which they failed to send it to me via email.

Dear vodacom it been 2 months and still waiting for you to relocate my fibre to new adress, you expect us to pay every month but this is poor service. And nobody is giving any feedback on what is going on.

2 months we keep on paying but still no fibre. Please contact me asap 0820946259. If i dont receive any feedback i will cancel that contract. This is terrible service

Submitted a voucher order on the Vodacom App using Vodabucks & while order was processing I got an error message then an order cancelled messaged but my Vodabucks account was charged for the vouchers and deducted. Have been trying to talk to an actual person via the customer service line but am always redirected to Tobi the virtual unhelpful assistant

On the 10/10/2022 I called to report that my Fiber is not connecting internet, I was given a request no for my claim (sR221010-404415) I was told that I should wait 42hours someone will contact me once my request is signed, the person who is dealing with my job card is Jason. Till today it’s day 3 without internet, Jason hasn’t respond to my issue request and no one in the call centre has an idea when will my issue be fixed.

Am working at home and I relay on it . Now I can’t work because Vodacom can’t fix my issue. This service is unprofessional and am not happy on how my matter is solve.

00 which the App didn’t reflect. I received a quote of close to R300 and contract cover which I didn’t want. I rejected the quote and my account was converted without permission. I emailed and was told that I was on pay as you go (10 Sep 2022).

81 was processed -Invoice was R355. I queried this and stated I will reject this at the bank, wanted an explanation of this amount Since 22 Sep 2022 I have not had one single response from Vodacom SA -7 mails from me.

I rejected at the bank and paid the invoiced amount, sent a copy and a comment my relationship is terminated. 81 overcharged. 00 AND an invoice for a contract - surely I can’t have two invoices for the same sim with different rates?

I sent another mail and again no response

Put me on the wrong contract, not the one I SIGNED FOR. I overpaid for 3 years. I am now trying to cancel as the contract ran out and Vodacom refuses to cancel my contract. They cannot send me proof in writing that it is cancelled with the cancelled date.

The proof I received was an SMS which is not good enough. Another provider says it was not cancelled, so Vodacom was lying to me. The operator blatantly refuse to send me a letter with the cancellation date, but I have to buy airtime all the time.

He send me a letter with my number next to the date. Clearly taking a chance and lying to me. It became a full time job trying to cancel my contract. Vodacom employees do not have the mental capacity to do their jobs.

Vodacom is a spineless corrupt thieving organization. ref nr. for the call…

Put me on the wrong contract, not the one I SIGNED FOR. I overpaid for 3 years. I am now trying to cancel as the contract ran out and Vodacom refuses to cancel my contract. They cannot send me proof in writing that it is cancelled with the cancelled date.

The proof I received was an SMS which is not good enough. Another provider says it was not cancelled, so Vodacom was lying to me. The operator blatantly refuse to send me a letter with the cancellation date, but I have to buy airtime all the time.

He send me a letter with my number next to the date. Clearly taking a chance and lying to me. It became a full time job trying to cancel my contract. Vodacom employees do not have the mental capacity to do their jobs.

Vodacom is a spineless corrupt thieving organization.

so whenever my item gets to me I don't know......

Im receiving to many expire messages from vodacom all at once even lots of these messages sent to my phone in the early morning hours when im trying to sleep litterly minutes apart from each other, please can this be resolved!!!

Vodacom is really not treating me fairly, I added discounted bundles over September on both my contract numbers, and on the 28th September I called in requesting for ALL the added bundles to be cancelled, the agent i spoke to told me that he can only cancel the added data and not the minutes (which was false information), and he confirmed to have cancelled them, but on the 1st of October the same bundles i had requested to be removed were allocated to me.

I called customer care, and as a result of the rudeness of the agent i was speaking to i then requested to speak to a team leader, and after explaining my problem to the team leader he promised that he will listen to both the calls (for the 28th and the 1st), and he promised that he shall call me back within a couple of hours to give me…

I have e upgraded my phone, they send me the wrong phone. They delivered it on the 19th August 2022. I phoned the 22nd of August 2022, the guy said they will come and fetch the phone, he did not say anything about a number that I must get or give me a number.

The 23rd August 2022 a Lesego phoned me to come and fetch the phone and smart watch, his number is 0736411896, at my workplace. He was late and I had to wait for him, he came at14:30. I signed a paper and did not see it was a wrong paper.

Then I saw on my invoice from Vodacom that you are charging me for the S22 that I have send back, so this Lesego did not returned that phone and definitely stole it with the smart watch. Then I phoned the 12 of September 2022, they said it will take 3 to 5 working days, to investigate, the 19th of…

I have been trying for more than two weeks to get assistance with an insurance claim. The insurance department did not update the upgrade and insist that I provide them with proof which I do not have. Customer service cannot assist me they say its the insurance department.

I have sent mails, tried calling, they never answer. I tried through their Facebook platform to be told everyday they investigating. I dont know what to do anymore.

Vodacom allocate 2 payments that I made via eft to a wrong account and disconnect our lines every month, because the said it is in arrears. For three months now I sent proof of payments and they promised to update the statement with the payments.......only till the next month to disconnect the lines again and I have to sent proof of payments again!!!! The worst customer care in the world with telephone operators that don't want to assist.

Vodacom keeps on charging me for insurance which i have not requested or authorised. Om my invoice for the month of October they have billed me for insurance to the amount of R 330. I queried it agaim they admit it to be wrong and said it is a system error, they also sent me an sms to say it is cancelled.

But the problem is that it will be deducted and then only credited the next month, that is unacceptable, it is theft and then they want to rectify it, it is totally unacceptable, should this happen i will lay a charge of fraud/ theft. I have noted on the reviews that i am not they only client this has happened to.

Should this amount be deducted i will do the following 1. Lay a criminal charge against Vodacom for theft,2. Make this public through te media. So Vodacom you decide how you…

Good evening,

I've called in to report my fibre being down on the 15th of September. I've been asked to reset the router several times, did it and it didn't work. Then told the matter is escalated.

16th of September I was called again by another person, asking me the same questions the first one did. Also reset , reset and I told the person the same as the last, all lights goes on except for the internet light. Again agter several resets and nothing actually being done, nor working. I was told again that the matter is escalated.

I've called in again on the 20th September and again on the 21st of September and told everytime to reset and the matter is escalated. Again called on 27th of September, again told to reset and same story. Then a person called thabiso ensured me the router is…

I dont have any contract with Vida but they are debiting/deducting money into my account, its been the 3rd month now.

whiy is vodacom scamming people like this i had enough and I do not want anything to do with vodacom I just want this contract to be canceled. How does one pay for something they did not agree to?

I called requested a call back a few weeks ago to change my debit order details. The guy I spoke to stated it would be a small extra charge as it goes over to the next month I said that is fine.

Today I get debit double my amount. I am fuming I requested someone to call me got a call back the guy who contacted me was rude and blunt from the start. He said I should have being informed and when I asked to speak to a supervisor he said no cause they won't be able to give my money back.

How does Vodacom expect me to pay the rest of my accounts as if I need that I would have not changed it then and would have just waited. I have an account which I need to pay and can't pay now due to the incompetent staff who give incorrect information.

He needs to somehow pay my account that is not being…

We contacted Vodacom Fibre Sunday 02/10 to activate our fibre line and still, today 07/10 the issue has not been resolved. We have been promised excellent service but have received the latter. I have been calling vodacom everyday since Sunday trying to solve the issue and everytime I speak to a different consultant which gives me different information.

I am an incredibly unhappy customer

I am battling , for months, to get the final amount that I must pay for my outstanding contract. I was referred VVM attorneys and they claim not to have my record with them. I went back to Vodacom, call them (082 1905) every single day.

Even if u ask for the team leader or manager to call u back, no one will. Today I spoke to about 3 people, 2 of them hang up on me and the last one (around 10h41) promised to get a senior person to call and assist me.

No one called as yet. They have all the excuses when u speak with them and they can promise the world.

Incompetence I don't even know where to start Firstly the sales people never told us that I should receive a new account number when putting my cellphone contract over from my husband's name, into my name. So I continued paying the amount into the same acount.

My phone was switched off since March 2021, and no one can assist me in the correct way. but no one can help me solve this. The last straw was today, when I was no longer registered on any network and I can't even call them myself.

ALL OF MY EMAILS HAVE BEEN UNANSWERED.. my airtime for the last year and a half, the use of my phone as well as my patience. maybe I should reconsider??? They will definitely be seeing a very unhappy, angry and dissatisfied customer at their head office on Monday.

Good mornings I have a big complain, i took this lightly when its started, this started few years ago. I was a very good client / customer for Vodacom for very long time, until someone from Vodacom sales department called me promising me lies.

Don't recall the year, but was between 2018/2019/2020, one day one consultant called me claiming to be promoting Vodacom birthday celebration. He told me that Vodacom will like to thank me for loyal time i have been with them, so by so doing they will give me a laptop and the WIFI router.

I asked the person are you sure I'm not going to pay a cent on this Vodacom birthday celebration and the person said "Yes you are not going to pay, this is Vodacom sharing their birthday with you and other customers. He told me, 'Sir don't worry this call is…

I've been overcharged about R1000 instead of R260. Now I didn't pay another installment and I have to face charges for not paying. Please advise if Vodacom will be liable for all charges I'm facing including refund