Vodacom

I took a contract with them, laptop does not work well, cancelled the contract on the 1st day and the contract is still not cancelled and they kept saying they will call and collect the device, and that is still not done, they have handed me over to some debt collecting company saying i owe R19000 and this i ruining my credit profile

Vodacom changed my contract from a monthly contract to a promosional contract without my permission. I tried on several occasions to get it reversed via their call centre. Despite several of their agents saying they would do it nothing has been done this is now the second month.

Im disgusted at their service please avoid Vodacom at all costs.

Contract was taken with 58 inch hi sense TV and data package at vodacom Pavillion. The TV was delivered and when box was opened the TV was damaged. Complaint lodged against the store and no joy to resolve the issue and being passed from pillar to post and not helping to resolve the issue.

Absolutely disgusted with the service. This is a black Friday deal and the service is absolutely pathetic

I would like to express my utter disappointment with Vodacom Fibre. I called in on the 6th November regarding issues with connectivity with my fibre. The lady on the phone said she is unable to assist on her side and she will escalate the matter. I should get response from the relevant department within 48 hours. Wednesday 9th November, I call cause all I got was an email just saying they are aware of my issue, mind you this was now 36hours. Today is the 12th November, I call in again and the lady says I must start over and tell her my problem, meaning it's not really a priority and hasn't been attended to.

I am frustrated because I haven't had connectivity for a week now for something I am paying for and I couldn't connect to do important work on my side I had to either ask to use…

My data Sim contract was upgraded with a sim that is not active at all to date and I have been trying to raise the matter with Vodacom since day 1 of receiving the upgraded Sim with an Alcatel router which never worked as well, that was a gift paying R300 instalments a month. My main problem is Vodacom has been debiting me and I have been reversing that amounts which equals to R1800 at the bank monthly.

Now I have applied for a home loan and it can’t be approved since I appear to have default of this Vodacom since I had to reverse the debited amounts every month. It’s completed against my human and consumer rights to be billed for something that I have never used, which has never worked and I have cancelled with the specified period to cancel in case I was not happy.

Can the ombudsman…

My renewed contract on 0837788218 is a complete mess! I had requested a continuation of the previous contract I had WITHOUT DATA!!!! 00 monthly account. As a pensioner, I do not require this R304 package suddenly on my account! Please rectify soonest!!!

This company is truly a joke. They take your money and NO service and NO fibre that is paid. You can NEVER find anyone who can help to switch your fibre on even though they have your money????? I have heard complaints about them but talk about NO service, NO fibre and all you get are untruths.

You get shunted from one person to another and STILL nothing. YET ANOTHER WEEKEND WITH NO FIBRE. Managers are that in name only as they do nothing but earn big fat salaries while I need fibre for working from home on commission only but why would this despicable company care - they have my money.

You truly are lower than low. FIX MY FIBRE AS YOU HAVE MY MONEY.

Good day, I would like someone from Vodacom with authority and a sense of caring for their customers to phone me. I want to cancel all the contracts I have with Vodacom. Ok, I am not ridiculous, those contracts that can be cancelled.

I will cancel the upcoming contracts as they get to expiry dates. I have been a customer with Vodacom for many years, but today I realised that Vodacom is the WORST service provider (o yes please remove the word “service” from your name….

THERE IS NO FREEKEN SERVICE) I have ever seen in my life. I phoned as a customer to ask for assistance on my mobile wife upgrade. Before I got the unit my old mobile wife was disconnected…… no mobile wifi data (which I use for work).

I eventually got the unit a week ago and since then I can not get it activated, even went to…

I've been on the phone with Vodacom for the last 2 months with no results. I'm being billed for the second month for an non existing contract. I've been a loyal customer for the past 20 years . I was dew for an upgrade , received the goods and to my surprise I received a invoice with an additional contract. Vodacom was contacted , they collected the item , a month later another invoice for R1360 + , how pathetic.

Yet not a single Vodacom worker can resolve this issue , no clue . I really need to get in touch with a senior reginal manager, its time for change , I'm highly irritated.

I'm not accepting a credit either , you will pay me what you took without my consent.

they called last week to inform me that my contract is successful they are waiting for stock. Today they called me to come and collect but to my surprise after signing and doing everything the told me my contract failed and i can only take 1 phone with the combo price.

I smell fraud in mams mall vodacom. I had no choice but to cancel my contract immediately.

Hi I've taken my rooter in for repairs on the 29/10/22 and the rooter was sent away to your technical department in Johannesburg I've been in contact with your technical department for 2 weeks now and today they communicated that the rooter was returned to your store in Zewenwaght Mall Western Cape on the 07/11/2022 but I have received no communication from the store for collection and this is unacceptable as I'm paying this rooter on a contract. The job number is 20230456

Regards Susan Samuels

I submitted a complaint one day ago to you, and Vodacom sent a technician today 12 days after the system went down. The technicians also did not impress. They borrowed a screwdriver and then didn't have a glue gun to reattach a fitting to the wall warning me not to move it in case a cable broke.

But for now all is well again

I am very disappointment with the service at Vodacom New Market, As a business owner I would like to know how my staff treat people when I am not around.

I walked into the store to find out if I can add an I-pad onto my existing contact, keeping in mind I have been with Vodacom for over 15 years. No one came to help me or talk to me for 5min, Once the lady came she then went to two different people to ask if they were free to assist, to my surprise they were to busy looking at the screens to help, they had no other costumers with them and you could see they were not willing to help. I was then told to take a seat, I sat for 10min before anyone would see me. The one open staff member then went to chat to her friend behind the counter and the other open staff member then helped someone else…

I upgraded my phone order K3428359 with number 082 925 3946. RAM arrived to deliver the phone just now. On your documentation you have entered my ID incorrectly despite the many checks you have performed with me since Monday, The last three numbers are 081 and not 008.

They did not proceed with the delivery. Both they and I tried contacting you but we were just kept waiting and waiting – no answer after being transferred. Eventually I was able to speak to somebody on 082135. They confirmed that the ID on the system was now suddenly changed to 008 at the end.

I was then told to phone 0821945 only to be told that they can not fix the ID number. I phoned at least ten times and got shunted from one to the other and no results. In the end I was told it will take 48h to fix. This is…

Extremely poor customer service! Major backlog on customer queries. Calling back days later, when promising to call on an appointed time is extremely unprofessional and insulting. Calling from a connection that sounds like you are talking from the other side if a room with a pillow over your face reflects very poorly on Vodacom as a telecommunications company.

If your employees work from home, they should have the proper setup, or go to office.

Good Day I lodge complain regarding this quotation .

I was never informed that this is 24 month contract .I was not inform that they will charge me 200 rand hand set fee I was mislead into this contract . This is my daughter phone i wanted to cancel my contract and then they inform me to keep the cell phone number they have a deal for me of R59 and it a month to month contract I can cancel it any time . When I received this quotation I then realize that i was mislead into a deal .It stated 24 months contract and 200 hand set fee once off Can you please lookinto this and cancel this contract in full I dont want this deal of 59 rand anymore . Last week I lodge a complain and the person promised me that I wil lreceived a reference number which I never did,,today when I call vodacom no…

my cellphone was stolen and i have reported it to Vodacom, to block the device, however i have two of the same cellphones , and customer service personal Daisy had blocked the wrong device, 5 days later only did i discover that the wrong device was blocked, and have requested that customer care reverse this blacklisting - to date 8 days later and no escalation feedback was received, and my device is still blacklisted

VODACOM WANTS MY MONEY EVEN THOUGHT I DONT HAVE ANY DEVICES TO WORK WITH - WHAT AM I PAYING FOR,,,,, VODACOM SERVICES SUCK - THIS SHOULD BE MADE PUBLIC ON ALL SOCIAL MEDIA , ABOUT SERVICES LEVEL AT VODACOM CUSTOMER CARE

We have requested that our Vodacom move our Fibre line from Fontainebleau Randburg to Northwold our new home on 13 October 2022. It has been more than a month and still we have not WiFi at our new premises.

We were then told after contacting Vodacom numerous times that Vumatel must come to install the Wifi which was only done on 10 November 2022 after persistant phone calls and emails to Vodacom. To date our WiFi is still not working, has not been activated by Vodacom.

We are so frustrated as each time we phone the Fibre Contact Centre we are told that a call out has been logged. We are still waiting for assistance. This is completely ridiculous as we need WiFi at home to work, as we work from home.

This is the worst service I have ever received from a Service Provider and we have been…

My Vodacom fibre line went down on 4 November, I reported the fault, and was advised that a technician would call on Monday 7 November. Nothing happened and I continued to phone Vodacom during the week to be finally told that my call out was scheduled for Friday 11 November.

To date and despite many phone calls this week I still have not had this matter resolved. At the moment one of the Vodacom Expert Agents. The bottom line is that I have a contract with Vodacom, but have had no fibre internet since 4 November.

I came into the store on Sunday 13/11/2022 to enquire about a choice of buying data. I stood waiting while 3 consultants were busy with clients. A consultant from the service counter became available so I walked over to ask her what the process was and if I was in the right queue.

She promptly said I can sit down on the stools and wait there. The lady which was behind me in the queue was assisted. Sinebhongho Puwani saw that I was surprised at why the client behind me was served first, he said to me that he saw me walking to the service counter.

I said yes I did, only because I had not been acknowledged ,and wanted to be sure I was waiting in the right queue. He proceeded to ask me what I wanted. His tone was condescending and impatient. I tried to explain to him that I was looking for a…

SR221111-512551

I have logged a service request on 11/11 as my fibre has been down from 10/11 and till today the 14/11 when i called in, the advisor has advised that he cannot say when Vuma will attend to my request! The service is really pathetic! i haven't had internet for the whole weekend and my wife is writing exams. I feel so embarrassed when people ask me, 'who is your service provider'!

Please give me the contact details for Mr Joosub as well.

Quinton 0823078788

Went to renew a contract. Wanted a Samsung Savanna said Samsung is not a good phone at all there is a new phone called OPPO Reno8. Savanna and rep basically forced me into taking the Oppo. Called Vodacom to help set up phone and the lady said she doesn't even know this phone.

My son refuses to take this phone as he says he has never heard of this name.

Also asked Savanna about IPhone she said it only comes in 13 and 14 and it's too expensive for us. When going back to Vodacom today we asked about the Iphone again and because we were angry and said we going to contact Vodacom she said she can phone and try and find an Iphone or we can go online and they will find one.

In the booklet it even shows Iphone 8, why didn't she mention that when I was there the first time, she obviously wanted…

If I could give 0 stars I would. I have been a client with vodacom for over a year now and I have a data deal with vodacom. I used the app to pay my montly amount but a few days after this the debit order went through again. I called the customer service department, explained my situation, told him I do not want to receive a penalty for reversing the transaction, after bit of back and forth was advised by the consultant that the quickest way to get my money back would be to go to my bank and reverse this transaction otherwise it could take up to 14 days. Okay fine. I did it. And I got my money back.

VODACOM FINED ME FOR REVERSING THE TRANSACTION.

An extra R100 was added to bill.

I called again, explained to the new consultant what the first consultant said and was basically told sorry…

Its the third week now with many many escalations and complaints and useless managers I speak to and after many of them asking to put me on hold and hang up on my face, they keep passing me to Vumatel and Vumatel said they are awaiting for the VC approval from a manager there that I. Kept on chasing myself!!

Couldnt reach the manager to ask him to approve and do his job. I am an expat and this is the worst customer support that can ever be provided. Stay away!

Despite all my communication with Vodacom insurance about amounts on my invoice for insurance i have not requested or authorized, Vodacom went ahead and debited my account with an amount ot R320, this might seems petty and frivolous but the fact of the matter is that they blatantly ignored all requests to cancel the amounts and went ahead to deduct it from my account.

There is no written confirmation of it being a system error as i was told telephonically. Question is how many people are really checking their accounts properly and how many clients are paying for services they did not request or authorized However small the amount this constitutes fraud/theft and i will attempt to lay criminal charges

It's has been 2 weeks since I tried to claim for a stolen cellphone with Vodacom Insurance. Spoke to over 15 agents with promises to call back and resolve and still no resolution. Everytime you call you have to start from beginning. They have no customer skills or the willingness to want to help you.

You sent from pillar to post and no one cares. Been with vodacom over 15 years first claim and the worst service ever.

So disappointed.

Got a new contract on Monday (7-Nov-22) for the uncapped wifi @ R299 with a router, only to find out that it doesn't allow whatsapp calls and had other limitations, the next day i took it in hoping ton resolve the matter, but today is Friday (11-Nov22) and it hasn't been resolved.

The router is still at the store, and the debit order has already gone through. They were quick to debit my account while I can't use the service at all ....

B145, was my ticket number. Most unprofessional and rude agent, bits of information were given and was totally disinterested in assiting to resolving or assisting with my matter. We asked to see her manager who partly listened to my complaint and ushered me off, without our issue being resolved.

I received a message on Monday saying that I took a credit for 120mb data and i didn't

I opened a cellphone account at Vodacom store in mall of Thembisa during Feb 2022 , the monthly instalment is supposed to be R269.00( vat incl) as per the contract but I am being billed more than that amount.

I tried to communicate with the agent around Aug 2022 who was responsible for opening my account and she agreed to fix the matter by reimbursing the difference but that is not happening. The only thing I get is the excuses about her personal matters and I am still billed what I have not signed for.

Please help!

The service I am getting from Vodacom is frustrating. I had a contract with the Voda that ended last year May 2021 but when I tried doing an upgrade online on the 22 Sep 2022, I was told that I had upgraded already on the 24 Aug 2022.

I explained to the lady that I didn’t do that upgrade and it’s a fraudulent upgrade. We sent an email to their Fraudulent department that never communicates. I was billed R1013 for phones I knew nothing about and refunded R800 “& something” I have no idea what happened to the rest of the money.

The store manager Sienkie Moleko from where the fraudulent took place contacted me as if he was going to help me resolve the issue but nope, he didn’t. Till this day he has been investigating. I phoned Vodacom on Saturday but had a stumbling block again, I was told…

I am extremely dissatified with vodacom service. More than once I have been sold false information in the attempt to get bussiness out of me. In the 1st indatnce I was given false information when I tried to stop or cancel a promotional item that was never part of my contract.

When I tried to cancel to item because vodacom started to bill me for it i duped into increasing my contract with other items because i was told i qaulify for a discount which was not a discount. This incident happened in july.

In the 2nd incident i was also told because i pay more than R200 on my 1 contract i qaulify for a discount which the vodacom consultant fail to disclose that it was actually a covid relieve which increase the contract end date by 3 months. This incident happened in october 2022.

In both…

Ons wil 'n WiFi rooter aankoop en deel al in die 20+ jaar met julle. Ons het huidig 'n rekening by julle, maar nou word my man afgekeur en moet hy eers weer 'n bankstaat indien, jul paaiement is in die jare nog nooit geweier nie, so waarom moet hy bankstaat indien?

Ek het aansoek gedoen op my naam, en het my bankstate tot 7 Okt 2022 ingedien en nou wil hul Nov sin ook hê. Ek dink iewers is 'n fout by julle of by Langebaan se kantoor. Ek sukkel al van Maandag af. Magdalena Henn.

i did an upgrade on the 31st October 2022. the contract was cancelled by the consultant and at present moment they tell me that the offer is no longer valid. this is the second time that i am trying to do an upgrade and i don't need to beg vodacom to be a customer.

this contract ends in December and i can just cancel it and go to mtn whom have the same deals. 00. if that cant be done in the next week then i will cancel my contract and move to a more reliable network provider thanking youn 0723134546

I bought a iPhone it was delivered on 19th of October it worked just for 1day. I've called on the 21st for the phone to be picked up n deliver the new one up to date nothing has happened. I just need to cancel this deal n U should just take yr phone back because yr agents their services are very poor.

I can't be paying for a phone that doesn't work. Please attend to this matter asap.

My account number is I5895009-1. I have tried for hours either in store in Sandton City or on the customer care number. I have literally waisted hours with no result. I have loyal client of Vodacom since inception. Should this issue not be resolved NOW, I intend to cancel my contract and voice my frustration and anger on social media. 29 on 0825521016.

-I have no knowledge of the number 27798972855. Cancel NOW -I have no knowledge of the number 27712584221. Cancel NOW. Should this issue not be rectified within 48 hours, you leave me no alternative but to take this matter further.

Poor signal quality, some days I don't even have signal, Vodacom was tops they really starting to drop the ball.

Vodacom had a marketing campaign in our area for fibre. I opted to apply for their service. I cancelled my service wit my ISP, Vox Telecom, because of a cheaper rate. I had to give a month notice with Vox.

The termination date was set for midnight at 31 October 2022. Vodacom was quick to deliver the rooter and I communicated with them to make sure that everything is in place for 1 Nov'22. It was confirmed via email that everything is in place.

However, I am still not connected; Vodacom and Vox are both making use of Vumatel to provide fibre services. Every day I call them 3 to 4 times and everytime I am informed that it is escalated and that it will take 24 to 48 hours.

For 7 days it is escalated and nobody from Vodacom bothers to come back to you, you need to call them, only to be told…

I had a Vodacom fiber contract since 2019 on a monthly basis for the past 3 years, the company debited R555 from by Bank account. The 1 November 2022, the amount of R842.99 has been debited without any communication from Vodacom. I deputed the debit order from my bank and reverse the money as I though it is a fraudulent transaction.

Today, 7 November 2022, I contacted the Vodacom Fiber as I realize that it might be the fiber account. Upon my telephonic inquiry I was inform that the fiber line has been upgraded and that my debit order is now R799 per month. I also own Vodacom outstanding amount of R1397.00.

A penalty of R100 will be added to my account for cancelling my debit order.

The consultant could not provide me with proof of any communication, although she confirm all my contact…

We have upgraded a data sim 4 month ago, since then the sim doesn’t work have called customer care with no luck. Complained via the fb messenger with no luck. We payed for 4 month with no use of the sim and no help from vodacom.

We also complained about poor service for years. But never gets fixed properly. The only answers we getting is a ref number…. And please allow more time. In the mean time we have to keep on paying and losing.

I have a data contract with them which 20/20 gig day and night. To my surprise I am only left with 3 gb. I called and they say I have used the data but there is no proof. The lady (Nichole) told me that they wont be able to assist me because of that.

She also mentioned that in order for me to use the night bowl I first need to switch data and this was news to me. I feel robbed!!! There is no way that I have used 16gb in two days but can not be proved

Hi I am trying to get someone to sort out my Red Flexi Bundle 245 I have four Devices with vodacom for the last 25 years. I am due for a upgrade on all and if nothing gets sorted out in the ASAP i will cancel all and go to another Service Provider They keep cheating me with the top ups Maybe Mr Joosub should shake some heads and get his fingers working. I am Gatvol!!!!!!!!!!! 0722833311 Thanks

NB: I have pictures of the devices showing the night before balance and the morning to follow balance !!!!!!!!!!!!!!!!!!!!!!!!!

Last week Friday my wifi was not working. I'm very disappointed at your service.

I went to Vodacom Waterfall Mall on 26 October 2022 to get my cancelled MTN number 083 272 7826 ported to Vodacom & get a new contract. Consultant asked about an old router on my profile & suggested upgrade while we were waiting approval from MTN, I refused and he proceeded with contract on my "ported number 083 272 7826" and asked me to sign.

I was verbally quoted R385 pm for 3 G & 200 min on this contract. Quintin sold me a 'pay as you go' sim card and explained the contract will be activated soon. The next day I received e mailed Invoice from Vodacom for upgrade on router (which I refused).

I contacted the consultant & asked what the @#% just happened? his reply = 'well, you signed for it'. I was shocked to my toes, did he do this on purpose ????. I contacted the shop Manager/owner…

The last time I pone was on 01/09/22 to complain about it,she was telling me she wil immediately solve my problems. She decrease my account ,on 0637757066 I wil received 15 gig data for R79 but I receive only 5 gig of data and on 07662109504 I wil received R70 airtime for R169 but received like as my original contract.

She was suppose to send me my contract but did not do so. Can you please provide me with my original contract for 0637757066. Thanks

If there was zero star option I would have selected it. Been trying to cancel an old contract for over 6 months now. Emailed the request numerous times (EC-1EJU-2PN83K CANCELLATION - 0836486120), went into a branch (Meyersdal Vodacom) on the 15th of July, handed them a written request and was assured it would be canceled before the debit run.

Still being debited for the same contract... This after I again called the business call center on the 19th of September and was told that the cancellation had been received and was being processed. She informed me that we would still be billed at the end of September but that it would be the last debit order to our account.

Sent another email to cancellations only to be told that the contract only expires end of Oct... Got the worst service from…

Did a port from telkom to vodacom on the 26th Octber the network worked for 2 days. Now i am unable to make calls receive calls and receive sms called customer care twice Saturday the 29th and Monday the 31st advised to wait for 72 hours.

It's been 6 days without cellphone service. i need my phone for work. I find the service shocking. Nobody can call me as i have no network. com to assist please.

I keep getting transfered to prepaid department. I want contracts department. I need to activate a Sim swap that I have paid for.

Vodacom deducted R1015.27 in August and refunded me R701.98 in September and I was told to wait for the rest and still on the 1st they deduct and I have to reverse and the bank charges charge me when you debit and I reverse. Worse you don’t call not email nor pay my money. You always close tickets as resolved whereas I’m still not paid!

I bought 3G get 3G free on 26 oct on my vodacom app and R159 went off my bank account. I got confirmation from my bank that the amount was indeed deducted from my account, but Vodacom has still not allocated my data! Attached is the proof from Investec that the transaction was auccessful on my credit card.

I had to buy another 3G get 3G free again on Friday for another R159 as my data was nearly finished. This was allocated.

I called Vodacom, the issue is still unresolved and the data purchased on 26 Oct has not been allocated.