Vodacom

I have been a customer with Vodacom for 27 years .

The service from Vodacom Repairs are very poor at your Alberton Branch. Last week Friday I went in to the repairs shop at Alberton and spoke to Duran who assisted me. All I required from him was to quote me on a battrey replacement for a Samsung Galaxy note 8. Mr Duran explained to me that we need to bring in the phone so that he could inspect it and create a bookin in order to get a quote.Me and my wife went back on Sunday morning to the Vodacom repair shop Alberton. Duran was off for the day. Another gentleman assisted us. We filled in the documents as reqeusted and was told that Duran was going to phone us on Monday morning to speak to us regarding the quotation.Monday afternoon I phoned to speak to Duran. I was told that he was off…

Trying to cancel your contract with Vodacom is impossible. You dial 135 and option one keeps cutting you off and when you get through to a consultant they cut you off too!!!

End 2019 my company offered that I move my cellphone account to their MTN Business account as I would save money and receive more airtime/data than on my existing Vodacom account. My account was migrated to MTN and my number (082 859 2371) ported to MTN.

I received my first MTN invoice on 5/12/2019, this was after my last Vodacom contract that I signed in 2017 ran out. I live on the Garden Route (Sedgefield), it soon became clear to me that the MTN reception in our area is very poor.

I had no other alternative than to wait out the two year period for which I signed the new MTN contract, which I did. Shortly before my MTN contract would expire I went to the iStore to order a phone and enquire about available contract options.

When I was contacted that my phone was ready for collection I…

At leaset 30 call center consultants a few team leaders , technical experts from Vodacom and Vumatel . I am stuck with ver poor coverage , I have been spending hundred of rand on loading data . Not able to watch shomax and deprived of business opportunities .

I phoned , I begged I did everything possible to try and rectify the problem . If it is not sorted out I have no choice but to move to another service provider.

Yesterday (17 Aug) at 15:04, I received a SMS that Vodafone had received a request to process a SIM swap and that if I suspected it to be fraudulent, I should contact Vodacom Customer Care on 082 135. I tried this and was given a list of options to choose from (none of which matched my need). Nevertheless I spoke to your Bot. I also replied to the SMS and informed you that I had not requested a SIM swap (I was unable to speak to a person). I received a SMS response to my query (REF: OJN2B532YGDBPNM9 ‘We will respond in one hour’ - that never happened). I also sent an email (at 16:50) to customercare@vodakom.co.za stating that I had not requested the SIM swap.

In spite of all these actions, I find that I am unable to use my cellphone to make calls (No Service). A few weeks ago an…

I bought Data with. My bank account and I got the wrong amount from you people

good day up to now i dont received any feed back i am letting youll know if i do not have my phone that i was paying insurence on i am not paying anything i am not happy with the way youll treating me after i pay insurence on my phone more than 2 years nou youll declaining my request

good day am not able to use my mobile date and am not sure what going on please can they have a look at this asap 0713502757

I have had bad signal for the last 2 weeks not able to receive calls. When it shows a missed called i have to call them on whats up through my wifi

Every time we leave South Africa, Vodacom starts deduct ing Travel Saver from our airtime without instructions to do so. Their response is that we requested that service. We have asked for proof and of course they can’t submit supply proof as we never requested it.

Despite repeated requests for a refund, the responses are pathetic, eg we cannot make contact with you! Of course they can’t as we are not on Travel Saver nor roaming - and they have withdrawn all our airtime. Vodacom want mobile account details, current account details, etc.

They just don’t understand that this is a Pay as u go account.

I made payment to Vodacom and send them the proof of payment, after which they pointed out that instead of an l Infront of the reference number I used an 1. They cannot find the payments and said that I should contact my bank and have the payments reversed.

The thing is that the payments was made into the correct account - Vodacom account only the reference number was incorrect, so this payments must be in one of there suspense accounts... god forbit they do there job and allocate the payments.....

Hi

I lost my phone Sunday and called to have sim card and phone blocked. This is my old contract phone i bought from Vodacom. For some odd reason my request was sent for verification and this is not the first time i am doing a sim swap. I am still awaiting for feedback after being promised i had to call the call centre again. I use this phone for work and i cannot afford to lose this number but if Vodacom is willing now to lose me as client so be it. I will cancel all my contracts with you guys. I have never missed a payment but the service i am getting is like i am trying to do fraud on my own account. I even went to the vodacom shop to be verified but they also could not assist.

On your site it states that you get 1 month for free when you register but Kaylen the team leader says it not true. I want to sign up but not happy with the fact that it's not free. they saying there is no free promotion on metro Fiber. On the site it does not show which ones are free and which ones are not.

Your team leaders are calling with undocumented excuses saying our site does not qualify for the free promotion. that it not listed on the application when I sent to be contacted. can i please get my free month and proceed with the application.

Is it safe to say that your marketing process is misleading and only certain people can qualify for your deals? I'm hoping for a speedy response and a way forward as your call center is not giving any assistance.

Agent Sinazo doing migration on two of my numbers without my consent. This is pathetic service and you wander why I don't want to use you. You have you answer. Ref:3431340

We received a new phone on Friday from Vodacom with new SIM card but retaining our original no. The service is still not registered on the network after48 hours plus. Tried contacting vodacom on the app. Cant make or receive calls or SMS's.

On the app vodacom sends OTP to phone that cannot rx SMS's To get hld of an agent to call back is impossible. As explained previously the phone can not phone. Vodacom actually wanted to blacklist the new phone. What a joke.

I sent an sms to port my number and received a confirmation message from the network I am leaving but to date nothing has happened. When I call I never get to speak to a person who can assist me.

The sim card is still not in use, has not been inserted to a device. What happened to Vodacom Customer Service?.

Sim No. Is:89664600000009242208 the number being ported is:0736377787.

My working number is 0720785363.

The attorneys acting on behalf of vodacom contacted me in May to make me aware that my account is in areas and offered a settlement discount on the account which I paid within days. I called them several times to check if the account had been closed but yesterday when I called in request of the settlement letter they told me that my account is in areas.

Called Vodacom this morning and spoke to Ziyanda who is also not allowed to provide her surname due to Vodacom 'rules'. The only simple request was to provide a letter indicating that the account is up to date. After 40 min it was confirmed that this could not be provided and that a service request needs to be logged and this could take up to 5 days.

Her manager, Skosana also confirmed this. Not sure why it is such an issue to provide a letter. 20 letters can be done in 20 min. The consultant was clearly not trained as well, blaming network issues. Not sure how Vodacom continues as a business with the horrific service, however they know people need them with the current digital era.

I received a cell phone that I had ordered but the contract was not what I wanted and I canceled it within three days. I however just received a statement from Vodacom even though I was informed that I wouldn't be charged for it.

They had promised to collect the device but are yet to do so. Instead I'm receiving a statement reflecting charges for the device.

Ref 002CWaHB36RN6WY9. No resolution. Sharon Wolf commited to resolve and respond to my query, but nothing is happening. Please escalate to CEO.

I have been struggling now for 3 months to cancel my contracts. Now Vodacom is again charging me for my contracts. The managers the Agents are all useless they never call me back even if they say they will they never do. They have NO consequences for poor performance and each and every Agent tells you what they think you want to hear. Now again the number that I did NOT cancel is now not working????

What is going on at Vodacom????

I am a very unhappy customer and would appreciate it if someone would contact me to fix the problem immediately please.

Account number: I32554982 Name: Nathan Malgas

In June 2022 (before my initial contract expired) I asked that my contract be changed to ref-Flag to Zero on the numbers 0762722136 and 0649088448. Then I noticed that vodacom only changed 0649088448 to red-flag to Zero and I still received R185 artime PLUS additional minutes on my 0762722136 number.

I immediately phoned them back (sometime in July) and they assured me that my issue will be escalated and my package will be changed. End of July came and I was billed for the full R560 (while I was expecting to be billed R60). Then they informed me that my account was in arrears. I again asked them to change my package for…

I HAVE BEEN ASKING ON MONTHLY BASIS FOR MY DEBIT ORDER DATE TO BE CHANGED,FROM THE FIRST TO THE 20TH AS I GET PAID ON THE 20TH OF EVERY MONTH, AND EACH TIME I GET TO BE TOLD THAT TGE REQUEST HAS BEEN ACTIONED, COME THE 20TH THE DEBIT DOES NOT GO THROUGH, END UP DOING THE PAYMENT ON THE VODACOM APP. THIS MONTH I DID A PAYMENT AND THEY DEBITED MY ACCOUNT AND WHEN CALLED I WAS TOLD THAT I HAVE TO DO THE REVERSAL WITH VODACOM, WHICH WAS NOT DONE, TODAY WHEN I CALL TO DO A FOLLOW UP I AM TOLD THAT BOTH MY REQUEST WERE NOT ACTIONED AND I NOW NEED TO SEND THE PROOF OF PAYMENT FOR THE REVERSAL TO BE DONE.

I AM REALLY ANGRY WITH THE SERVICE I HAVE RECIEVED FROM VODACOM FROM THE FIRST MONTH, CAN SOMEONE WHO IS WILLING TO ASSIST ME , ACTION BOTH MY REQUESTS: 0828784748

Good Day

i have never received such bad customer service in my lifetime.

applied on vodacom online and was approved, then had to send through documents multiple times last week. no i have been waiting for them to come back to me in regards to my application and every time i phone in they state they will phone me back.

i have now phoned in multiple times and no one can give me answers just keep telling me the person busy with the application will phone me back and that is where it stays. No phone call and no explanation about what is going on this is getting ridiculous.

Today i also requested to speak to a manager and see could not give me answers and stated they will phone me back in 5 minutes and i am still waiting for that call.

S.J.E Fouche 060 353 3212

Good day,

I have sent two mails complaining about the fact that I was called under the assumption that Vodacom will only migrate my account to fit into the new packages and not to upgrade my number, for I explained more than once that my son passed away, it was his number, so I just wanted to see the contract out for I had no further use for the number. Vodacom previously phones me with the same request and my number was not upgraded The lady was clearly not interested in my "story" and proceeded to upgrade the number. I am not getting any response regarding my query. The nr in question - 0823232374

I have cancelled my contract but vodacom still bills me for something that I cancelled 2 months back

I cancelled a contract that was no longer in use and had no payments left on it, in May. The contract was never cancelled. I called again in June and asked again for cancelation. And its still not cancelled a month later and vodacom keep bikling me for that contract.

I upgraded online. Phone was delivered. Battery malfunctioned from day 1. RAM collected phone again. Vodacom online promised to cancell upgrade 3 MONTHS AGO!!!! Now I have no new phone but pay for it every month. I emailed, phoned but NOTHING!!!! WORST SERVICE EVER!!!

I was contacted by the upgrades department. They wanted me to upgrade. I asked that I first wanted to cancel 2 other contracts. They told me both of them are eligible for cancelation and I can cancel them. She gave me a number to call to the cancelation.

Based on the assumption that I could cancel, i took an upgrade. When I phoned the cancellation department, they said I cannot cancel those two contracts. Thus I was given false information to do an upgrade. This is unacceptable. She told me It can be canceled to, just to get the sale..

After getting a 3rd call from Vodacom asking me to take a new contract with better benefits and me telling them for the 3rd time no I am unemployed currently and do not want to take a chance and get a new contract the rude guy puts the phone down in my ear.

Not very impressed with the service I am getting for begin a customer for 20years! So close cancelling my Vodacom!

I went to purchase an I-pad at the Istore today with a vodacom contract, only to be told that Vodacom has rejected my credit application. I have been with Vodacom since inception of Vodacom, my account is paid every month by debit order and my account is up to date.

The price of the new I-pad was R16500-00 and my monthly new contact was going to be R709-00 for 36 months. Vodacom comes back to the I-store saying I need to pay R19000-00 upfront and I still have to pay the R709-00 monthly for 36 months.

DO THEY THINK I`M STUPID OR SOMETHING. The cost of the new Ipad is cheaper!!!!!! I called the customer service centre at Vodacom only to be "helped" by 2 incompetent useless people at your customer service centre. I was given a reference number with my request for someone to call me back to…

Vodacom and Showmax scam ! I added showmax to my dstv over a year ago, but then cancelled DSTV and showmax, however, vodacom is still deducting showmax from my account. I have called the vodacom call centre and visited the vodacom branch in Vredenburg, however, they keep referring me to Multichoice to cancel payment.

Multichoice confirmed that my showmax account has been cancelled over a year ago, but vodacom must cancel the payment deductions. According to the very fine print on Showmax website, the collector of the premiums must cancel the payment from their side.

Vodacom refunded me for one month, but this month they are deducting showmax again. I want a refund for all the months that I paid for showmax after it was cancelled. The call centre at vodacom is extremely rude, if they can…

THE UPGRADE ON MY ROUTER 060271852 WAS DONE BY DENISE ON 16/07/2022 AND CONFIRMED BY DENISE ON 18/07/2022 TODAY I FIRST HEARD THE ORDER IS ON BACK ORDER AND THEN I HEARD THE ROUTER IS DISCONTINUED. I HAD A LOT OF STRUGGLE UPGRADING MY CONTRACTS AND EVERYTHING WAS A MESS.I AM VERY DISAPPOINTED IN VODACOM'S POOR SERVICE. I HAVE BEEN DOING BUSINESS WITH YOU FOR 27 YEARS.

I have a prepaid line. I can only buy Voice for Vodacom to Vodacom lines. Why is that?

I tried to use Tobi, but Lindi Sthembile Ndlovu could not assist and refer me to the CalllCentre. When you dial the nr and choose the correct options, then they refer you back to TOBi. When you hold on for an Agent, the system ask for Voice authentication over over again.

I just need assistance, but it is such a issue just getting service.

I took a contract with Vodacom in July of 2019 for a laptop and modem for R225. I phoned to cancel the subscription today 20 July 2022 only to hear the agents tell me my contract ends in 2025 because I took it on January 2022.

The modern no is 0649088191. This is a violation. Please investigate

Upgrade quote 1-35740480698208 (15 June) was rejected by me as it is not compatible with a duel sim phone (8 July). Consultant provided incorrect information. Listen to the recording. No answer or response for 3 mails sent to customer care.

No data service since 30 June yet they want to bill me for the service on 25 July Call query ref 1-35769533067690 - no response to date since 11 July

For the life me i wonder why my number was cancelled after when i finished paying my contract because is did not want to renew the contract. i was told that i said that i want to cancel how and when your customer service is disgusting, yes if i did not want to renew the contract you guys should have left me on a prepaid basis.

I feel scammed by your company as now my number is cancelled and ive been told stories that they are still waiting for the head office to fix the issue in the meantime i cannot use my number this is my every day number can you guys fix this problem as soon as possible as the cancellation was done without my concern i paid you all your money i want my number back iam not happy at all and when we call you always want us to rate the service what service is that because…

I'm in a sim contract of data with Vodacom,at first they didn't tell me about the hidden costs like "caller id"then I was okay with that,so now that my contract is about to end they increased my bill without even notification..my plan was to renew my contract so I rate Vodacom -0/10..I'm changing to MTN or Telkom

Still waiting for Vodacom to call me back with regards to my account and for it to be corrected. Now they busy sending collection letters!

Pls unlock my phone it is locked for SIM network

Fiber line went down on the 7th of July , created a ticket and didn't hear anything till the following week when i phoned customer support as usual they escalate , update and whatever they do , but on my side nothing has changed. Phoned again sent emails and nothing, on the 13th i decided to tweet my complains to @Vodacom and got a reply from someone that said they wanted to assist.

that is something that should never be the norm. thats what happens when you have a monopoly in an area. Must just shut up and wait and pay your monthly installments. great customer service Vodacom.

I’m really disappointed by the service I received from Vodacom

About two months ago a consultant contacted me indicating that I qualify for an upgrade 079 155 2943 number which I agree, after about a month I notice that my instalment have increased. When I query it the consultant told me that Vodacom open a new contract (064 908 5985) which is didn’t agreed upon.

My first call that I logged with Vodacom was on the 8th of June and I was told they will cancel the contract (064 9085985) and collect the cell phone (5 working days) and reimbursed my money, no feedback. I then logged another call on the 22 June 2022 and they told me the same thing and again no feedback.

I logged another call today withThokozini Shezi which also advice that my query will be resolve within 48hrs.

Its been 5…

Yesterday at 18.27 p.m I purchased 1 G data using cellphone banking. By 20.30 I received an SMS saying I have ran out data. It's clearly the data was purchased by Vodacom did not load it.

on the 30 May I spoke with Lesley at15.05 in connection with my contract where I was told that my contract include data but now their is no data.i am waiting since may for an answer but nothing has happened as of yet.

i bought an oppo A16 dual sim from sportscene centurion mall and it started giving me problems then I send it in for a repair with vodacom centurion mall which technicians were not able to fix it so the store then replaced the phone then the problem is they gave me a single sim A16 oppo and no one bothered to tell me its a single sim. When i called to tell them to explain that my phone was replaced with a single sim the lady said i should bring it in and I told her I will be bring it Saturday she didn't mention to me that i need to bring it during week days when the store manager is in store, when I got there the manager was not there then i am told to come back Monday now my life is stuck, I don't have a phone I missed two trainings which my job depend on

the stuff there is so rude and…

My ref is SR 220618051012 8112155179083

Vodacom is absolutely useless. Feeds customers lies and B%&%sh!t. Problem was reported on 18th of June. Every time we contact vodacom (because they do not contact us) it is new lies and excuses. I am so sick and tired of hearing appologies for incovenience and the issue is being esculated. They are even more useless than Eskom. Not even team leaders find us worthy enough to communicate with us.

There was fraud committed by the manager of the vodacom4u Southgate mall by the name of Callie Jacobs in March 2022. Two cellphones were taken on my name with the following numbers 0662137699 0826007405 I just saw 2 debit orders going through my account with reference vodacom.

I immediately called vodacom to find out and I was informed that I took two phones. I was advised to contact fraud department to report the case. I sent an email to report the fraud and I was advised that the matter is being investigated.

I later received an email from fraud department confirming fraud and confirmed that the two accounts will be canceled on my name. On 01 July 2022 I received a letter threatening me of legal actions if I do not pay the amount that the two fraudulent accounts accumulated during the…

If there was an option for ZERO stars - Vodacom will get it. NO service Client exploitation. Unauthorized money taken from account. No follow-up.

Afternoon, please help with URGENT request to get my fiber-line back on internet? It's been 3 days and nobody seems to know what must be done. Configuration is apparently lost, but can't understand why it can't be rectified? Calls logged: SR220705-102212 SR220703-075790

I got a call to do an upgrade on my mobile rooter nr 0662525903 the last week of June. From 30th June my signal was unavailable and showing reg. Even after putting the sim in a phone; it still sows network unavailable in the phone as well.

After n lot of phone calls an messages I still cannot use my mobile rooter!!!! The upgrade has been cancelled on the 4th of July. I am still unable to use my mobile rooter. This is totally unacceptable as I need to pay for this sevice but are unable to use it.

Can someone please assisst me ASAP please!