Vodacom

I have sent numerous emails and made phone calls re a upgrade phone that does not work. No one has responded to my questions, this is all very frustrating and I feel after 30 years plus with vodacom, I am getting shoddy treatment. This is totally unacceptable, could someone Please read my correspondence.

I have a cellphone contract with Vodacom that includes monthly internet data. Today is 5 July still no new internet data loaded. My number is 0662490282

We have cell phones with Vodacom with a specific account number. We later obtained fibre and the cellphones were combined with the fibre account under a different account number. I paid R1700 in February 2022 using the cellular account number and now our fibre account number.

That money has been sitting in the cellular account as a credit abs Vodacom have been promising to refund me. No matter how many calls and how many times I have had to email Vodacom they still have not refunded my money.

I have been given direct supervisor emails with promises that they will escalate to no avail. It is impossible to get my money back.

Terrible customer service,no follow-up calls once a complaint is logged, call Centre agents are rude and don't give you clear indication on how to cancel contracts before automatically upgrading to top up packages. Since last year October until now, no one has queried if any of my issues have been resolved after been contracted to Vodacom for more than 10years and not a single payment missed.

Really Sad..

2022 to date. The technician query (Joshua) does not want to speak with me. When ever I phone spoken with Bongani, Zandile, Kelvin and Zanele. He says he is busy on a call, i personally feel he is unprofessional and not sure what is the game that he is playing.

it's been three full days without connection, this is frustrating and I'm paying something that I'm not using.

Sent my phone in for repairs at Canal walk repair branch. I was given the option of a quote to be done in-store which I accepted. Then was emailed the following day with with a ridiculously high cost in comparison to the cost I was initially given.

Pathetic service after being a loyal customer for over 20 years

Good day

I have an urgent complaint about my package.

I just spoke to a consultant about my account!! I was informed that I changed my package on March 24 from a REDFlexi 220 to a RedFlex-550. This is preposterous that I changed my package to VOICE ONLY and no DATA. I cannot imagine that I would take all my DATA away so that I don't have DATA for my Whatsapp and emails?

PLEASE HELP ME REVERT TO THE SAME PACKAGES AS MY OTHER NUMBERS !! 082 851 4787 and 082 519 5000. My question is: WHY WOULD I CHANGE ONE PACKAGE AND NOT ALL? I kept all the numbers on the same package since 2020 for the same reason as now to try and keep costs down to a minimum.

Thank you for a favourable outcome!!

ID 6003225142080 SR220618-050987 and others I upgraded 0n 10 June from 50 Mbps to a 100Mbps line speed. My current linespeed is 4-6Mbps, sometimes 9Mbps. My wife and son works from home. Vodacom are not able and not willing to solve the problem.

We have sent numerous screenshots of speedtests, but they don't care to come back to me with answers or send out a technician, they just ask for other speed tests from other sources. I am a custumer of Vodacom for many year, never had problems before. What is this now??

Dr MCD van Rooyen Witbank 0837018825

on this ACC is another number starting 071.. despite paying etc. PLEASE can some one assist in management capacity NOT. team leader and resolve this as we work from home and need the WiFi connectivity. CP Irma Davis 0829258266

I am struggling for weeks to get a simple migration done. I upgraded about 2 months back. They put the data on the wrong number and the red 100 on the wrong number. I am sick of phoning vodacom to get this sorted.

Now again for the new month I have 140 gig data that is going wasted. I rely on that data for my office to connect on. This is my account number. I 7592620-4. You cancel both contracts because I have no interest in using vodacom as n service provider.

I will apply for wifi through other service providers

Good day,

My information is as follows:

Ernst de Waal 630123 5034 085 Vodacom contract holder Main line: 066 299 4691

At around 4/6/2022 I called Vodacom Support and asked for:

Cancellation of one of my lines: 076 091 5864 It expired on 9/4/2022 The Vodacom agent said he will do it I was offered an migration on my main line: 066 299 4691 I agreed I was offered Covid relieve on 3 of my lines: 066 299 4691, 076 624 1513 I accepted

I made a 2nd call to Vodacom Support:

The Vodacom agent said the the line 076 091 5864 was never cancelled, but it was upgraded Again I asked that it should be cancelled The Vodacom agent said the upgrade must 1st be reversed He said he will do it He also indicated that the Covid relieve was not implemented on 3 of my lines I asked that it should be…

1 STAR is even too much for the horrible and pathetic service I've received from Vodacom the past 3 days!

On the 10th of June I received a call from the Upgrade department, saying that my contract has expired and that I need to renew it. The lady then said that I can get a bundle of 150 GB day time and 150GB night time for R299. Failing to mention that it is a home based internet only, which means I can receive no calls or message. The fact that this was not communicated is unacceptable. Further more the package was incorrect as well, as she set it at a 100 Gb day time and 100 GB night time. So the bundle was incorrect as well! (Why would you recommend this even when you know this person uses their phone and receive calls and messages!!!!!)

On Thursday I received a message on my other…

I Did an upgrade on 20 June 2022 on line with your Mr Mongise. I emphasized that I only want Samsung handsets, and that I would like to see my contract BEFORE the handsets have been delivered. This has not materialized.

After many letters and phone calls to your dept. and many promises from your dept. nothing has happened and I'm still without a contract or quote. I tried to get to one of your managers but it seems that they are protected by an iron curtain.

I have enough of the incompetence of your organisation and as a client since the roll out of Cell phones in SA I will have to revert to your opposition

My wife and I are now in our sixties and due for upgrades, having been loyal and very good customers with Vodacom for the past 19 years. We have dealt mostly with your branch at Retail Park in Beacon Bay, East London.

It is with dismay and disgust that we must report the poor service shown to us by Riaan whom we constantly try to contact, leaving many messages, but he never returns our calls. Every time we call, we are told that he is busy and told to leave our details so that he can call us back.

The only time that we can ever reach him, is on the very odd occasion when he answers the phone. We have tried on two occasions again today to no avail. Our continued frustration has culminated in this complaint in an attempt to find a person with whom we can communicate and continue to do…

There was 4 line on my name by Vodacom. So after numerous calls I tried to cancelled 3 of these line as the contracts expired. Still no response on behalf of Vodacom. After numerous calls again I managed to speak to an agent so as recorded on the voice calls I thought everything was now sorted out.

97 to be paid before the cancellation can be done and that there is credit on our account so Vodacom will make a Credit Note. After all this has been done my wife's cellphone (0845054999) went over to prepaid. The number of (0662735765) was at that time the only number active on Vodacom because the contract only expire in May 2023.

As there was credit on the account Vodacom took monthly from that credit for this contract. My monthly…

I have sent an email regarding a poor service that I received on the 19 of June 2022 I haven't received any response regarding the matter. I called the number 0821946 regarding the upgrade that I have made but I was treated poorly by the Dikeledi when I asked her surname she dropped the phone on me. I have been with this company for almost a decade to be treated as such.

I can not be able to use my whattsup and facebook it siems someone is using my number

To whom it may concern. I have lost with the amount of calls i have made to customer care call center. I have spoken to Mabusa, Mekyla, Zandela and Yedeshiri but to not avail. And so many emails sent to process a straight forward cancellation request.

I mean how difficult or complicated can it be. Yet after 8 days my request has not been actioned. It still remains a challenge to staff members to get it right. And their answers all differ. I receive no feedback whats so ever.

I pray that this will be the last request and contact i will need to make to Vodacom customer care. Pathetic!

I wanted a acurate quotation to have the account cancelled before the end of this month due to my financial issues, unfortunatly all the departments i have been through i could not find a single person to assist, i wont pay for the allocation of airtime next month as i have been advising everyone at vodacom that i want this account cancelled immediately.

My vodacom fiber has been down at home since the 9th of June, since then i have spend hours on phone trying to sort it out, have 6 different SR numbers send emails and no help, if you get hold of someone they tell you they dont have your contact details or address, but everytime you log a problem they send you a sms to your phone and

if you use there app all you detail with address is on there, i pay almost R700 pm for use of fiber but now almost 3weeks down i had to buy other data just to keep going.

I did an upgrade to an existing contract on the 15th of June 2022 and I have not received my handset . The Delivery service that Vodacom uses RAM couriers - to date is still awaiting a change of address instruction to be authorized by Vodacom since the 20th of June 2022.

& days later and I still don't have delivery of my phone and 10 days ago an upgrade was done. Vodacom says hassle free delivery with your device delivered in a few working days and all I get when I call them is "we have sent Mtusi an email and him and

my manager will give you a call" Really is this service - After years of being with Vodacom and should I note more than…

Having 400gig contract with Vodacom, but struggling with network speed - never able to utilize half the contract size.

I am Vodacom Customer with more than 13 years with them and never disappointed nor skip a debit order. I received a promotion call for Vodacom regarding a Laptop with data and became interested. Upon receipt of the laptop on the 27th May 2022, the features are explained were not exactly what i expected since i have the same laptop from the previous sale which is still stuck as i cannot use it for modern virtual requirements. I immediately called Vodacom and was promised that they gonna send RAM to come collect the laptop. To date 25th June 2022 nothing yet has been made. Several follow up calls were made and was put from pillar to post. I went to the local Vodacom and they gave me the 0821946 number, this number reflects a charge of R2.00 per minute.

Before could take this matter to…

I signed up at Vodacom for a fibre line with an UPS and LTE included in the deal. After the application was approved, Vodacom only installed the fibre and never delivered the LTE and UPS. This is now almost a month since the contract engagement and three queries down the line and nothing was delivered.

Vodapay is becoming useless to us as vodacom customers,y every time wen we buy 1gig for 1.00 it start to tel us no Nertwork, there is problem on our site, til it reach to a point of oops u missed 1.00 deal come back 2moro.U dnt want customers 2buy 1gig for 1.00 dats why u tell us stories.Wen we buy

I have purchased a Lenova laptop on contract it was faulty and taken in to vodacom chatsworth for repairs.

I have been waiting for over 3 months now and getting no joy every week going into vodacom chatsworth and calls made but no positive response on when I'm getting it back.

Im paying for a device I don't have Please assist asap. Thanks

Network signal that was logged in 2019 is still pending. Been sent from pillar to post with different scenarios of what could be the problem Consultants who cannot get the required information from relevant units

To Whom it may concern

Since 1 June, I have had constant interruptions with my internet connection resulting in numerous purchases of mobile data as well as loss of income due to being unable to work from the premises.

A call from a technician suggested that it may be the router and that someone would be sent out to the premises to check.

To date, 20 June, we have had no-one come to check the router and as we had given a months notice of cancellation on 1 June I am now under the impression that due to the contract being cancelled that no technicians are being sent.

We are also being phoned repeatedly due the account being outstanding, which refers to another complaint, where I requested for over 2 years that the account be put on debit order with my new banking details.

But as we have…

Vodacom delete a number thay i have used for 10.years on the ground that i own them 140 now someone has access my facebook using my number...

I have OneNumber Service on my account.

Working since 2020 and then changed to new device on the 24th and getting message my account is not eligble to enable Mobile data on your Apple Watch. Contact Vodacom.

Problem started the 2405/2022 , today already 17/06/2022 , and still not working.

I keep on getting feedback which I already did over and over and over. Telling my Number is not MAH ( Main Account Holder ) although confirmed by emails that my number are.

I'm Really not Happy at this stage with Vodacom.

Received a very rude and unprofessional sales call from a Vodacom agent. Told be he is going to take away my airtime and data without a proper explanation.

Around May I bought a Lenovo laptop and the special was including a pocket router and that has not being working since that time, I went to Vodacom Kolonade and that is were I bought the package and I have already paid for that contract on May and June the 15th.

My wife and problem is the router is able to connect but it shows that there is no internet access so for them to fix it for they need a R150 on top of the monthly fees I am paying or they can't help me. The Technos name is Tshepo.

So where am I supposed to get help as vodacom cannot help me for free and I don't have money to pay and I have just pay R788 that was debited

Since March 2021 been asking Vodacom to investigate our poor signal (phone and wi fi) in Dordrecht, North Eastern Cape, area. We have been paying the full price for half the service We cannot run our business when signal to poor or totally off Promises' of technician that will come check has never happened We have to drive 34km to Indwe with our Laptops in order to keep our business running, at and

extra expense of time and fuel. This has been carrying on for more than 15 Months!! Yet my debit order for the full service are payable every month. yet no response Dealt with vodacom customer services numerous times Ref A2-OJ1W-GJBTA Shad Scheffers (and many others)

I have been trying to cancel my subscription for data Number 0722100186 It is impossible to do this by calling any numbers today I finally got through to cancellations. the agent tried to sell me services and then after agreeing to cancel my subscription I got an email stating that I asked for conversion to prepaid I want to cancel

I hereby complain about the poor signal that I am currently experiencing. It's four (4) days now without network and yet I am supposed to pay my monthly premium, for not service. If it's a case of load shedding, why are the other network providers not experiencing the same problem?

I am honestly not happy about the services that Vodacom is giving to me. I am currently missing important messages and calls due to a lack of network.

I have a long time Vodacom account, but I am now considering closing it down and block all their numbers, because Vodacom phones me every second day to try and sell me stuff I dont want. Really irritating your clients ......

Need my email to be reactivated, waiting for 80 hours since logging complaint and told its open being attended to. How long does it take?????

Good day,

Amount was deducted on Tuesday but on statement I see that I am owing R1560,16 ,can some explain why unless Vodacom is becoming a fraudulent to it's customers how can I pay double when I already paid.Monday I receive a call and I told them to update my details debit order date should be 28th not 27th but that also still not done.I am putting my complains online maybe my voice will be heard,I am not happy with service. I have attached proof that I paid but they still chasing me like I am old criminal

Regards Mandikho

I signed up via the online upgrades department for a contract for R1579. I instead received a statement for R2552. I tried calling various departments to request an updated correct statement but there has been no assistance.

VODACOM has the most pathetic service of all networks, if you have a business contract you may speak to a consultant however for the rest of us normal people we must deal with automated responses no service at all. PATHETIC

Good Day,

I trust this email finds you well.

Vodacom prides itself on their efficiency and customer service but over the past few weeks this has not been the case at your Pinelands Howard Centre Branch. I work around the corner from this Vodacom shop and for the past 2 weeks it’s been an abortion trying to get information or even get service at the branch. There is constantly a long queue out the door from the time the doors open until it closes. How on earth can you only have one person working in that shop????

That poor lady runs around like a headless chicken trying to assist 3 people at once is unacceptable, we as clients have to stand around waiting for up to 30 minutes just to be seen to. This is utterly disappointing and shocking to say the least that your efficiency has gone…

I have taken an interim solution in 2018 and this year I relocated to a place where I have fiber access and they created a new order . meaning I have 2 accounts for Interim solution and Fiber . Immediately I called asking for the interim solution to be cancelled as I do not need it anymore.

From February I have been billed and money deducted from my account all the service request being cancelled . one of them was cancelled because they captured the query incorrect. the last service request SO220510-039438 there are other service requests before this one they said they will get back to me within 48 hours no one has come back to me at all .

and my debit order for the interim solution went through again yesterday . despite being told I will not be debited anymore!!! I am soo frustrated .…

I paid my account double this month. I spoke to a consultant and was promised to get payment back. All they are doing is promised me that I will get my money with in 14days. This happened on the 13 of May.

Up to now nothing has happened. I am going to cancel my contracts with them as they are not competent to do there jobs.

they did Send it But Ram Curriers didn't deliver the phone so I canceled. Went in to cod got a new contract phone 3weeks later. Now I get a msg Vodacom deducted money out of my account for a phone that I didn't even get. Wtf.

And best is i never held that phone or know the number of that contract.

I was the victim of a fraudulent upgrade and have been trying to overturn it for 6 months now. I was told to return the handset so that the upgrade could be reversed, which I did.

However, the Ram courier did not go through the proper procedure and the matter was referred to Vodacom's fraud disputes dept. They sorted it out and said I could start on a new upgrade, but the aftersales side is refusing to reverse it.

I was told twice to send an affidavit to fraud disputes, which I also did, twice. They have not responded after 5 emails and numerous phone calls ( no one answers their phone). Aftersales will not entertain the matter until Fraud disputes have dealt with it, but Fraud Disputes absolutely will not communicate with me.

I've been to Hello Peter twice in the last six months, but…

I want to settle my account but I can't because am told to pay for the services am no longer going to receive. Please help me or give me the contact details of the ombudsman you fall under. Am retiring and need closure

I AM ABSOLUTLY DISGUSTED BY VODACOMS ETHICS AND SERVICE. I CALLED ON THE 5TH OF MAY TO CANCEL MY CELL PHONE INSURANCE AS MY HOUSE INSURANCE OFFERS A CHEAPER RATE, HOWEVER BECAUSE I WAS BILLED AND (PAID) ON THE 1ST OF MAY FOR THE MONTHS INSURANCE, I HAD COVER UP UNTIL THE END OF MAY.

ON THE 13TH OF MAY I CALLED THE INSURANCE DIVISION OF TELKOM TO CONFIRM THAT I STILL HAD COVER UPUNTIL THE END OF MAY, BECAUSE I HAD DROPPED MY PHONE. SPOKE TO A LADY CALLED TAU. TIME OF CALL 10:22 SHE TOO CONFIRMED THAT I AM COVERED UPUNTIL THE END OF MAY. I PROCEEDED TO HAND IN MY PHONE AT VODACOM MALL OF THE SOUTH AND TOLD THE LADY THERE THE STORY. Job number 20094909

3rd June THEY CALL ME TO TELL ME THAT MY INSURANCE IS NO LONGER ACTIVE. NOT TO MENTION ON MY JUNE INVOICE YOU HAVE PART REFUNDED ME FOR THE…

hi I try to cancel my new contract from the 26 May 2022 thy have already received the 2 routers but I'm still paying for that thy say thy will phone me back but nothing happens please can you help me

I called contract cancellation department on three occasions attempting to cancel the contracts as I realised that my bill is very high and it is becoming difficult to afford it. I was then advised to reduce the current package as the expiry date was still far ahead and I agreed as advised. 00.

My special request was also that the changes be effected on the 01st June 2022 but it appears they were effected effective immediately n the date that I made a call. I am not happy with this as my request was never implemented as requested.

I have been long standing Vodacom customer and I had the 4 contracts which are the ones I was trying to revise. My number is 0824340241 which is a primary number and other contract numbers attached to it. I am very disappointed with the treatment I got…

My internet is up to crap but still I get a invoice I would not pay before it is solved