Vodacom

I am 90years old, and the lady on the number 0821958 put phone down in my ear. She also does not want to cancel my contract. She keeps going on about benefits i dont want. As i pay R400 for 5GB.

I phoned again and a man, ignored me, he greeted and then nothing. I heard him put the phone on counter. After 3min i had to put phone down 10 March at 15h00 please listen to those recorded calls

Can't get hold of Vodacom's customer care centre and can't solve billing problems.

When you come through to them, you deal with the most incompetent people in this country that is trained to only read off a script and try and sell you products instead of solving your problems.

Hi No reply on the customercare email and only replies like "we appreciate the patience" and "the issue is at hand" on Twitter? Really? How does one truly escalate can get support from Vodacom without only phoning through Thank you Yatish

I have had the most appalling service from Vodacom regarding my so called arrears. no. 1-35998888253171. After numerous calls to customer care department emails of POP( listing the payments) emails to a Mr. Tshabalala with all the details, a visit to Vodaworld, Vodacom threatening letter , discontinuation of outgoing calls and threat of blacklisting and finally an email to the company secretary finally the issue was sorted out.

The thing that is the most disappointing is that at no stage did I get any response to my emails and am still in the dark as to why this screwup occurred. I have been an unbroken customer of Vodacom's since 1995 and have never experienced such appalling service.

Do you think any body gives a dam, the answer is NO.

Good day

I need some 1 to call me regarding my cell phone numbers that u disconnected and yes vodacon stuffed up as there is a recording saying that the mistake is on ur side. I keep calling in and get told a supervisor will call me back this has happened for the passed 6 days maybe more but GUESS WHAT no phone call I phone like 6 times a day if not more and get told some 1 will call u back. I am tired of hearing that as no 1 ever calls back. This is really passing me off as I have been with vodacom for over 20 years plus. How do u people look ofter ur clients. I need some 1 to call me as I am going to take this to higher powers if no 1 calls me back.

I would also like to request all the recording for the past 2 weeks

My ID number is 8211305258084

My new number that I am using as u…

On the 19 feb your consults convinced me to upgrade my contract instead of canceling it. I agreed to receiving a new phone and simcard without caller restrictions at no extra charge. On the 20th I received a package from ram, only to find out there's no simcard.

I called your offices to fix this and ive been given a run around for that sim card. Now the phone is just sitting in the box, and next week you will want me to pay for this contract.

This is by law a breach of contract on your behalf. Can you please rectify this or cancel the dawn contract.

For a name as big as yours I really don't expect this kind of service, or is it because I'm black that my little money is not worth anything to you.

071 589 8533 8805235742081

Hi whom it may concern i took out a contact at vodacom vredendal on a Z4 Fold at the same day i bought a cover an charger with the pen its like a package deal for R1899 they put the cover on but the minute you close the phone it fell of so they took it back and order a new one but still its doing the same thing now they said to me i must take something else they cant give my money back I dont want a something else in the shop can u please advise me I pay a lot a month on vodacom

I’m extreme upset! Took out a contract for iPhone 11 with Vodacom!! This phone was overheating at 2weeks I took it back and was sent to repairs , no faults was found! Yet the phone is still overheating!!! The only thing they singing is repairs yet the repairs found nothing wrong but my phone is overheating!! Please fix this !

I cancelled my subscription, received confirmation of cancellation, phone no longer works effective 28 Feb 2023 yet I have been invoiced for March. When calling to resolve, nobody can assist at customer care and they keep putting me though to departments that ask for my ID, and it says that there is no valid contract on this ID, and then the phone cuts out - how can I get this resolved????

I received a message via cell phone to say that I owe money to yourselves. I went into your Vodacom shop last year and cancelled my contract as it had expired. I was told that the account had been handed over to debt collectors.

I contacted the Account Department only to find that they had renewed my contract without my permission . I did ask the lady for my signature to be shown to me and I will pay. Which they cant as I did not approve any renewal.

I keep getting hounded when I DID NOT APPROVE A RENEWAL Please cancel with immediate effect.

Someone took a contract using my details, then vodacom advised me to sent documents for fraud department to look into the matter. I am left frustrated no feedback nothing even my numbers are blocked from their customer center i have to phone in using my airtime just to get nonsense feedback. fast-forward 2 months later of struggling i get wrong refund amount :(

So I'm using wifi but my data keeps on being STOLEN as you do know everythingis on database, you have a law suit coming up, I'm visiting SA and this is the way you treat a visitor which BTW is a south african, I spend like more than 1000R of data and why don't you have uncapped , tomorrow you'll be hearing from my lawyer unless you give me my data back which I paid for with clean money , not corruption money, I'm a bit more wisser than this thank you for your horrible service Vodacom and

good luck with the law suit

Good day i have order an mini ups online on the 18 Feb and it was deliverd on the 20 Feb when i open it it was broken inside the box i then call 082135 and was told i can not call the e store i have to send an e mail . to e shop support.

i have done that 2 times and receive notice that thay have receive my e mail . The numbers is as follow EC-1LQL-21J6UU and EC-1LQM-20XYF4. Today is the 3 Mar no one have bean in toutch with me please can you help thanks Louis

Went to Upgrade phone at Vodacom Menlyn on Sunday 26/02/2023. Didn't have stock on a watch and phone combo. Deric would call me on Wednesday already to tell me what's going on with stock and availability. Went there on Wednesday the sales person wasn't available and no body where capable what's so ever to help me, and told me just Deric can help me.

On Friday 03/03/2023 still no communication what so ever from Vodacom Menlyn.

A vodacom sales agent sold me a home wifi.She told me that this will cancel or consolidate the previous contracts I had with vodacom.She said my monthly repayments will be lowered. She lied to me.

Signed a contract in September 2021 which was for 36 months (THE CONSULTANT NEVER WNET THROUGH THE TERMS AND CONDITIONS ) Then when transfer of owner was done they extended my contract which is now 41 months? this was never said and why if it is a transfer of ownership when the contract stated 36 months?

I called Vodacom I have been referred to 4 different numbers and called in more than 6 times just to be assisted where the lady even was rude while I am trying to solve a problem which was their fault. I work in a call center myself if I do that to a persons contract i get fired because that's giving incorrect information, not seeing a contract through with a client (SEEMS TO ME IT IS ABOUT THE SALE AND GETTING PAID) no about the customers experience.

Then in the same breath comitting…

if i could give negative stars i would. This is ridiculous, they phone you feed you lies . they don't care whether they take the last money you have. they don't answer emails they don't call you back when you get cut off in the middle of a call although they have your number they decide what to add to your contracts without consulting you.

i would never recommend vodacom to anyone

Please cancel my contract on the number 0768858449. I have been begging you please for months now to cancel my contract, I am unemployed I can't pay vodacom ,they say the number is on the old system, whose fault is that ,for the last time Vodacom please cancel my contract . I am not paying anything anymore

I am a victim to Vodacom scamming me and still being threatened by 2 agents and the best part is no mercy was shown even though I explained that I have paid and cancelled the contract and that I was almost dead due to my kidneys giving up and explaining my situation as I'm a disabled person that gets a grant and the truth was only told on my side yet these 2 agents 1 male and

the other Female had the ugliest attitude with me and I am not allowed to stress or get depressed coz that can make my vascular problem worst and that will lead to my dearh.

Since the 08/02/2023 there is NO INTERNET in the BENONI CENTRAL AREA. Ref no: 1-35974392489436 All Vodacom customers are experiencing the same problem. Vodacom Shop at LAKESIDE MALL is aware of MANY of Vodacom customers in the Benoni CENTRAL area have NO INTERNET CONNECTION. Even the STAFF at Vodacom LOOSE INTERNET CONNECTION when LEAVING LAKESIDE MALL.

When I make a call from my cellphone, my WHATSUP messages come/go through while I am on the line. The moment the call is ENDED, INTERNET goes OFF.

Even my MODEM that I use with my LAPTOP has NO INTERNET. I am a STUDENT and CANNOT watch my ONLINE CLASSES and have falling BEHIND with my STUDIES!!!!!!!!

As soon as I leave BENONI going home via Brakpan to Springs, Vodacom Internet is RESTORED AUTOMATICALLY. Therefore, it is NOT my phone or…

I took a Lenovo laptop on contract in June 2022, 2 days back I wanted to use the laptop for my work things and the laptop didn't wanna switch on when I thought it was the batterie I plugged in the charger to charge it and it didn't charge. I phoned Vodacom customer to query about it and the agent advised that I must take it to the nearest Vodacom store, when I got to the store they advised that by the customer care they don't know what their talking about I must actually call Lenovo direct they also provided me with the contact number(0861245001) when I called this number of Lenovo the consultant by the name of Juliet also advised that they are not dealing with the issue I'm having then

she gave me the other number which she says is the number for Part sales. I then called the number she…

Dear Mr Kathrada,

I trust this email finds you well

I visited your store yesterday and was disgusted with the poor level of service received by 2 employees in particular, namely Unica and Veron.

I am uncertain as to whether they are shareholders or part owners in the dealership however their attitude leaves a lot to be desired.

Even if they are partners in the business they do not need to be representing your company in the brutal manner in which they do.

Being asked by Unica whether I am there to see Melvin or Veron then me answering that I want to see Veron. She said nothing after my answer.

So what was the reason behind her question? I will come back to this later

I sat in the waiting area and after 15 minutes of not being attended to or even acknowledged by Veron, I took it upon…

REFERENCE NO: EC-1EYY-2W9HUL Good Day

Please help I don’t have Vodacom no or any contract with vodacom however vodacom keeps on deducting from my account every months. Yesterday they deducted R1754.84. I cant keep on reversing my money please cancel whatever deal you put me in. My no is 0839777650.

the above message is the message I sent last year January, upto today nobody comeback to me I am unable to buy anything with credit since I have been blacklisted. I am wondering what is your plan its been too long trying to resolve this issue. I am stacked.

No cell service for 2 days in Kakamas, Northen Cape. Are Vodacom going to give us discount on contracts? Service provider? WHAT SERVICE!?!?

1. On the 20th of February 2023, Tobbie referred me to Tebogo because she could not offer help or solution to my queries after she kept on telling me, she does not understand but the messages were clear I dont konow why it was difficult for her to detect who and how was my 3G data bundles gone missing.

2. Vodacom Customer Service (Tebogo) gave me false information that only the nearest vodacom shop is in possession of all data requested. Use of data bundles as per her balances was not the same as mine. She said the highest consumption that took place between 11 & 12 was from Hotspot but in overall in a period of a month was tiktok.

3. Some data information from my phone settings was contradicting and different from what Tebogo was telling me.

4. On the 21 February 2023 I visited Vodacom…

Vodacom Post Sales Department make false statements and lies which resulted in my upgrade delivery using RAM Courier impossible to complete and the device being returned 2 days consecutive. This is purely due to the call agents inability to follow procedure and processes to overcome the challenges faced. USELESS and now has wasted over 2 hours of my time in the past 2 days to realize the incompetence.

I cancelled a contract in December 2022, Vodacom gave me the worst service ever, phone calls, emails, endlessly, I still have not been credited on my account for the debit order that went through in January, and the amount of the contract is not taken off my account, I want it done immediately, every time I speak to customer care, it will be done in 72 hour, I am fed up with incompetent people not doing their work...

after more than 20 year being a client, this is by far the worst service I have received from Vodacom... my number is 0827889168.

A Vodacom branch sold my 94 year old mother a 2 year contract. She is deaf and can barely see. Us, her children complained but were told there is nothing they could do and payment was due. After much fighting and legal fees we ended up buying out the 2 year contract.

An appalling situation and Company.

since January 2023 to this day I have received no acknowledgement of any of my emails or call to vodacom customer care regarding my request. A very simple basic request. I am now at a point of cancelling my debit order with vodacom-so lets see how quickly they will respond when they dont get their money.

I will never ever deal with vodacom ever again. Unprofessional to say the least.

Vodacom had a Black Friday Special on card readers. I paid for the card reader and AFTER payment, my application was declined. Since then no amount of begging, phone calls, emails and threats could get Vodacom to refund my money.

It's been THREE MONTHS and they still do not even bother to reply to my emails and THEY STOLE MY MONEY.

Hi, I Got A Call From Two Guys They Told Me They Are From Vodacom...They Told me I've Won ...they Made me diposit money,i really want to knw if its true...0724819729

my mother upgraded her phone on a saterday that same night it did not want to charge she took it back the sunday they send her back with the same phone again, the monday she phoned and explained that the phone still does not want to charge they requested the phone to be taken back to them to be send in to bloemfontein to see what is wrong eventually bloem send it to johannesburg and

the phone came back they gave the same phone back to my mother which is still not charging at this moment she then went back to them to show them it is still not charging so they took the phone again this is vodacom welkom in the mall. my problem is 1.

she is paying for a phone she does not have and we are going now for 2 months how is this fair towards my mother paying a service that she cannot use 2. the…

I have been with vodacom for twenty years. Recently I took out a lte uncappad data package and now suddenly fron the 15 march its going to be capped im not happy ans the consultant that helped me when i phoned did not help.

I did not sign a contract for capped wifi. I now for the fist time want to cancel all my contracts and move to a another service that has provider. Not happy

WHY CAN NO ONE AT VODACOM ANSWER OUR QUESTIONS, RETURN OUR CALLS OR RESOLVE THE ISSUE??? Vodacom Deactivated our services for our account due to late payment - Sibongile from Legal provided us with confirmation telephonically that vodacom would reactivate the lines once the outstanding payment has been received, to date Sibongile after her promises made to us has not returned calls or responded otherwise, since Tues 14, our lines have been deactivated and

we cannot make or receive calls. The full payment has been made yesterday and they refuse to put us through to anyone who is superior and able to assist. We have been with Vodacom since 2015. They promised that we had until the 22nd to make the payment, the full overdue amount has been settled and they refuse to assist us even though we…

Our fibre line has been offline since Thursday 16 February 2023 till today 19 February 2023 its offline vodacom is a very useless service provider their call centre's can't even give a turn around time what's the use of the fibre department you just useless. I want this fibre fixed today or I'm taking it further to ombudsman. Tell you CEO he better fix this or I'm coming to midrand on Monday.

On the 28th of October 2022 items were stolen in my car including my Vodacom sim. I then went a Vodacom store on the 14th of February 2023 to do a sim swap, i was told that my number has been deleted and that after 120 days the delete your number. Last I checked in 2019 it stated 186 days so i thought i had more time as I'm mostly on site in rural areas. I was never informed about the change of number of days as Vodacom has both my number and email to communicate with me. I have used this number since 2005 and all of bank notifications, school results, sars otp, myy current whatsapp use this number. If this number is recycle i am vulnerable to a cyber attack if it lands in the wrong hands.

May i please get my number back Vodacom.

Vodacom is ridiculous, they down grade your profile due crap on their side. I did nothing wrong, an incompetent consultant shared incorrect information and my profile downgrade was the result. Now I cannot get the device I want and drove up and down and wasted petrol for nothing and vodacom could not care less.

I complaint in august and nothing came of it. Ridiculous service to a loyal paying customer.

Im going puplic monday morning on how terrible vodacom service is when they owe you money i have been struggling from the 2nd of February to get my money back with the highlight of the whole story is when the shop assistant whom helped you in store assured you there wil not be a nother amount deducted if i pay in store and when i went back when the thing i feard the most happend the same assistant with a laughing face throwing her arms back and telling me sorry there is nothing i can do took the slipe of the ammount that was paid instore by her wrote the accounts departments number on it and

told me directly i should try to sort it by my self that i must be assured that it is going to be a hassle

Airtime dissapears from my phone for over a year now,vodacom doesnt help me. My bill shows i had airtime and shows i didnt spend it but it always goes. I have called and texted vodacom but they are not giving me a solution

Account paid up in full in 2020, still reflecting on my credit score that I owe money?

I was phoned by vodacom consult she told me of high amount I'm for Data and airtime and how that can be adjusted and I save. Not knowing that I'm agreeing to the new contract. The new Vodacom contract is money for my other debit order which that money I cant replace.

I tried to do the cancelation but that is not successful. I cant continue with this new deal financially I'm worse than before because of Vodacom. Please help me to cancel this deal.

I had a month to month Fibre with vodacom and I canceled it in November and it was confirmed that Fibre is canceled, all of a sudden vodacom says I owe them 1400 and my account listed and errear of 699, I called the call center numberously and I am getting different stories some even drop the call in my ear without giving me proper answer I want this account to be closed and that errer amount to he removed under my name my ID number is 8201020604084

My name is Thando Mbokani, I'm a very disapported customer for vodacom insurance claims. I have called vodacom insurance to submit claims for my 2 devices and I was advised to send it to the store for repairs, when sending the divices at the store i was told that I need to first again send my phones to the Iphone store to do FMI.

I did go to the store and to resubmit them again and I was in formed that claims has been decliane due to taking too much time to submit them. Very very dissapointed

have you ever had internal staff at vodacom upgrade your contracts without any concent

be aware that vodacom have all your information and with internal vodacom fraud they automatically upgrade your contract when asked to cancel these contacts they they were without my concent there management play the time / money game

i have tried since december to cancel with no avail

vodacom are a bunch of scammers

wayne allan 0827110677

I have been paying for a Fibre connection that is more down than anything else, keep on buying data from Telkom to do my work. Meanwhile I'm paying for this fibre nonsense, no communication from vodacom when the coverage is down, but deducting my money the first ones. I'm tired of this bad service

Rude consultant who was annoyed by my questions with regards to my contract, never been disrespected so much by a consultant

Vals voorstelling deur Vodacom after sales. Aan my op 7 Feb 10:30 'n voorstel gemaak dat weens paketveranderinge bied hulle my 'n Samsung 7 foon aan sonder dat daar enige veranderinge aan my huidige paket of rekening gaan wees. By nadere navraag is my paket van R120 na R159 verhoog. My selno is 0636978630

I have made cancelations on my contract and spoke to Phumi Mantsi With ref 1-3596457961982 on 2023-01-31 at around 09:15. I did not received any mail regarding the cancelations. Nothing have been done by Vodacom. And there are to many other company's claiming to be from Vodacom that wants to upgrade contracts.

I have cancelled a contract with Vodacom early December I was told that I will still pay December, then I was invoiced again January and was told that it would be the last as that is how they bill. Now it's February and I received another invoice and I'm still being charged for what?

I only have a data line and one with airt. This is fraud because I constantly ask to CANCEL ALL VODACOM PRODUCTS but consultants refuse to do so.

Good day

I would like to cancel all my contract with vodacom .. due to unauthorised data transaction in my accounts for 2 months with high amounts i didn't request and i have to pay for them.

Numerous 10gigs are being billed on my account without my request,i have made calls for cancellation and stopping but at the end i have to pay for them .i cannot afford that kind of payment so i will have no choice but to cancel my contract and warn other people who dont monitor thier account as well

You can contact me on 0764494222 since i had to put them offline because i don't know what going on

I had a very good relationship with you until this..and its draining me and leading me to unnecessary debts.

Ms N TShikota