Vodacom

I called in weeks in advance to get my line relocated , only to be the system is off line and someone will call me back. That went for a week with me calling everyday, eventually only after escalating did someone log a service request.

However on the 1st of feb the line was not relocated. Then I spent every day on the phone with Vodacom customer care without the query being resolved.

First it was one reason then another , it has gone one and one with being told every day the line will be working tommorow. It is now 12 days later from when the line is working. The day I am cancelling the line, is the day the sales department is frantically getting emailing me that they can not get in touch with me.

I spent the morning on the phone with Vodacom. I don’t understand the level of incompetence…

I bought a router from vodacom,received it , It never worked,reported it immediately they promised to collect it, till now,no collection done.

i applied for the fibre on the 26th January and it was installed on the 2nd February and connected on the 3rd February. It stopped working on the 4th (Saturday), i called the call centre line and it was fixed after 5 hours.

It stooped working again on the 5th that was Sunday evening, i called again and the consultant couldnt help me . Nothing was done till today the 10th February and i decided to cancel it because i cannot stay without internet as i am sudying which i have to do my assignments.

i was calling everyday 5 to 6 times a day and nothing was done. i am so disappointed with vodacom your service is so poor i regret cancelling my telkom contract, you are a scam.

If I could give Vodacom 0 stars - I would !!!

My contract ended with Vodacom in May 2022. They have ever since been deducting money from my account. I had to ask FNB to stop this as it is an unauthorized debit order!

I have emails stating that all has been cancelled, and when someone from Vodacom calls me then they say that they have no clue why money is deducting from my account as it is cancelled. I get referred to an investigation team, receive a reference and then I get an email stating the case is closed with no resolution.

This is such a fight as this is effecting my credit ! I just had a phone call from debt collectors stating I have been handed over by Vodacom. Like, what is the issue here??

Every time I receive an email or someone calls me they note that I owe nothing and my…

Good morning Vodacom. I have a compliment and a complaint. I will however start with the positive.. The compliment.. The complaint shall follow

I have been experiencing issues with my fibre connectivity since Friday 3 August to Wednesday 8Aug. Numerous calls. No solutions. Two people came to my rescue. No1 Ameer Matthysen from your customer care desk who made it his duty to prioritize my plight since i have been without connectivity for several days. How bad for someone working from home. Ameer was the first person out all the people at vodacom who acted promptly. The second person was Ofentse at your fibre department. She picked up the issue (i was disconnected for no valid reasons -, Thanks to Vodacom fibre) No one else picked up this issue. I want to thank these two individuals from…

I did an upgrade on my phone on 18 November last year via the online store. The consultant advised me that it is dual sim and that there would be a waiting period of 7 to 10 working days. I waited till 22 Dec for the delivery of my phone and tablet combo.

The tablet worked fine, but the phone did not have dual sim. I phoned vodacom immediately and was told that the second sim is an e sim and needs to be activated via the menus under connection settings.

However the settings or options for e sim was not available on this phone. I suspected a software issue. When i phone on the 23 Dec i was told to go into a store and the store consultants would sort me out.

Next day I went to Constantia Village and was told they do not deal with e sims and need to go to Blue Route. At Blue route i was…

On Friday the 3rd myself and my husband phoned Vodacom in Key-west mall in Krugerdorp not once, not 2ce but 3 times with regards to our upgrade, my husband phoned them 1st to ask if they have the phones we want, (samsung A33 G5 with the Samsung smart watch) they confirmed and after a while I phoned again it was confirmed, we made sure they knew we wanted 2 of the same phones.

I was then presented with the name of the consultant that will help me with my upgrade. I contacted her also and confirmed my appointment with her, I then also confirmed with her that is is 2 of the same phones she also confirmed all is in order.....

Friday just after 5 we went to the store to do our upgrades, she did the paperwork and were ready to get our phones, she came back and said oh sorry we only have 1 of the…

I have had the most appalling service from Vodacom at Bayside Mall in Table View in Cape Town, where I had cancelled the purchase of a Vodacom product after shoddy communication and sales arrangements. Today I entered the very same store to purchase data and was met by a insolent young woman, who took it upon herself to treat me with disdain, advising me that I was the person who had complained about matters and cancelled a sale some weeks ago.

Said young woman advised me that although she did not serve me, she would treat me in this manner. I advised her that she had nothing to say, since she had nothinbg to do with the cancelled transaction (as she also stated personally to me).

I subsequently cancelled my envisaged data purchase and request to arrange a personal meeting with Senior…

I am staying on the road between Willowmore and Steytlerville (Eastern Cape) For many years we had good reception (signal) from Willowmore (Aasvoelberg) The past year it detiorated and we have no more signal. That goes for all the people in the area.

Our farmworkers suffer, because they have no wi-fi and for everybody it is a big safety issue to have no contact with the world. (Police/Dr`s etc) Fault must be with tower at Willowmore. Even all the tourists are complaining. PLEASE CAN YOU HELP US.

I have been a Vodacom Client for close to 30 years. I live/work in a Mobile "dead" area and decades ago Vodacom installed a "Cell extender" in my office because I have no or very weak signal and wanted to support another service provider.

This "Cell extender" failed a little over a week ago and I have been sending e-mails to Vodacom Customer Care asking for assistance. I received one automatic reply promising a response within 24 hours, that was a week ago but the silence from Vodacom is deafening.

I have not been afforded the pleasure of even an automatic response on subsequent e-mails, just silence. I have no signal so I cannot phone.

I am staying in Unitaspark Vereeniging. I struggle on a daily basis to get a proper signal for cellphone use. There is either no signal (at the moment), or my device only show 1 bar available. Cannot even use my cell phone to call somebody, as I get a message that there is not sufficient network available.

It looks like this problem exist now for quite some time(years) and nobody cares to upgrade the cell reception in this area.

NO RESPOONSE RECEIVED FROM THE BELOW DOMAIN - URGENT ACTION REQUIRED!!1

Unfortunately i cannot attached the correspondence to this matter as there seems to be an error message.

Dear Vodacom Billings Dept/Miguel

Trust this email finds you well.

Please be advised why I am still been debited with the below amount as the insurance was cancelled with your Insurance Cancellation Dept on the 19/07/2022 @ 15:31 (Thuto) .

Your urgent response on this matter will be highly appreciated.

Raksha - 0723550979

For 9 months now I have been requesting an answer to my billing query from both : customercare@vodacom.co.za; 'upgrades@vodacom.co.za' but to no avail, no response - nothing - even from your call centre !!

I have tried to find an email address for a senior executive at your head office, likewise to no avail, hence using this medium which i trust will result in some result.

There is a long email string, but I cannot attache hereto, so have attached an image of my last email to the above email addresses and trust you may be able to find the originals from this info supplied. If not, please give me an email address where i can send my queries and get a response. This is th emost appaling customer service I have ever experineced, and I have been a loyal customer since the day you opend up in…

I have been a customer of Vodacom for a number of years. in May 2022 my account was soft locked and for 3 months and subsequently suspended. I was being charged for the 3 months for services I was not able to access.

I called a number of times to rectify the problem but the service received was shockingly appalling, each time I spoke to a consultant at customer care they would refer me to collections and this back-and-forth continued throughout 2022, eventually, someone switched my contact to pay-as-you-go so that I could use my phone whilst they resolved the problem.

on Tuesday 1/2/2023 this week I called again to resolve the problem, the consultant emailed me a statement that had missing payments. I then emailed her the statements that were emailed to me in 2022 and she promised to…

This is the worst business LTE i have ever experienced.left for a week with no internet .We lost so much clients due to Vodacom’s incompetent partners and lack of service logged alot of calls but all they say is they cant provide an eta on anything ….Sooo fed up

Listen here, I've been trying for months to cancel contracts that has expired and they don't want to help me. I've been in to vodacoms and they keep saying I should do it through a call. I've treid that they can even check since they record all calls.

No one helps me and I decided this month I am over paying for expired shit I'm not using and they don't want to help me so I'm not paying another cent. I want nothing to do with vodacom I never want any contract with them again.

They are stealing my money and refusing to cancel my contracts.

No one answers the phones at Canal walk, really bad service...

Waiting three days to find whats happening with our phone.

Hi. My phone was stolen on 30 Dec 2022. So I started the process of cancelling contract, simply swap, applying for new contract and getting a new phone. I went to 2stores and they confused me in terms of canceling and applying for new contract and also had issue of Device unavailability.

I spoke to about 4 people to finalize my new contract advertised online and in the in store booklet. But still have not received my new device... Was even told my new devices will be delivered 2 days ago. I have been with Vodacom for over 20 years but seems loyalty doesn't mean anything to them?

My phone was taken to repairs a month and two weeks ago. When I contact the Sandton repair center they telling stories, they stil waiting for a camera part to arrive I mean I call them on a daily basis unfortunately they are incompetent and it makes me wonder what kind of customer service is this. They not giving me a straight answer sadly I am paying for a device which is in their possession and it's not fair.

I tried to cancel my Vodacom Cellphone Insurance and I have been trying to call the insurance department all day. Have been holding on the line for almost half an hour. I am very disappointed in their customer care.

AMBROSE WILLIAMS ID NUMBER 580218 5035 080. I REQUESTED FINAL FIGURES TO SETTLE MY 4 VODACOM ACCOUNTS AS I AM RETIRING THE END OF FEB 2023. I PAID ALL 4 ACCOUNTS UP ON THE 9 NOVEMBER 2022 AND EMAILED ALL FOUR OF THE REQUESTED DOCUMENTS TO VODACOM EARLY CANCELLATIONS DEPT (BANK PAYMENT POP, THE LETTER FROM VOCACOM, THE AMOUNT I HAD TO PAY AND

MY ID DOCUMENT) WHICH WAS REQUESTED I SENT FOR EACH ONE ON THE 14 NOVEMBER 2022. THEY ONLY RECEIVED 3 WHY I DONT KNOW AS THEY WERE ALL SENT THE SAME TIME AND THEY REQUESTED THE LAST ONE AGIAN WHICH WAS CANCELLED IN DECEMBER 2022.

I AM NOW HAVING DEBIT ORDERS TAKEN OFF MY BANK ACCOUNT WHICH I AM NOW REVERSING AS I DONT OWE ANYTHING TO VODACOM. I HAVE TRIED CALLING THE CANCELLATION DEPT BUT THEY SAY WE HAVE PREPAID ACCOUNTS AND THEY CANT HELP. I ASKED…

An agent called me to upgrade my data and voice on my cellphone contract of R349, the agent confirmed that the contract amount will not change of which it did. I called Vodacom on the 3rd January 2023 to enquirer and was referred to Rewardsco who were going to investigate and call me back in 3 to 5 working days.

They did not call me back after 2 weeks I called them and they confirmed that the agent “misinformed” me by giving me the impression that the amount will not change. They apparently forwarded my case to downgrade department and they will send an sms or call within 2 to 4 days Again no one called until I called and they will escalate my case I should expect a call within 24 hours.

In 24 hours I received a message saying my case will take 2-9 days to be sorted. I called Rewardsco…

I took out a contract in October but Vodacom never attempted to debit me for the month Oct 2022,November 2022 and December 2022 through out those months I called in asking why they were not debiting my Account and the lady that i spoke to said she will call me back but she never did, i then went to Vodacom outlet and the gentleman who assisted me said he will send a request i will be called back but no one did this is after a debit of R2666 returned unpaid from my account the 03rd January 2023 no communication was made about that a certain amount of money would be debited from my account on this date.

I called in on the 23rd of January 2023 and i spoke to a very rude consultant by the name of Phumelele (who spoke to me in a way that i asked my self if Vodacom promoting such poor service…

Good day I went on Sunday to collect my two phone from Vodacom Santon city repair center got there round 930 to be told by a sales lady that the guy who does the repair is not in and will be in at 10 so I left again to return just after 11 only to be told the guy is still not in and will be in at 12 0 clock this is not service here is my cell phone number please get back to me asap 0823881965 Thanks Dominic

Vodacom every month is deducting the money but the airtime is not transferred same time why

I took out a contract in October but Vodacom never attempted to debit me for the month Oct 2022,November 2022 and December 2022 through out those months I called in asking why they were not debiting my Account and the lady that i spoke to said she will call me back but she never did, i then went to Vodacom outlet and the gentleman who assisted me said he will send a request i will be called back but no one did this is after a debit of R2666 returned unpaid from my account the 03rd January 2023 no communication was made about that a certain amount of money would be debited from my account on this date.

I called in on the 23rd of January 2023 and i spoke to a very rude consultant by the name of Phumelele (who spoke to me in a way that i asked my self if Vodacom promoting such poor service…

********** Vodacom has been taking my mother for a ride from September 2022 to this day, we have called thousand time and went to numerous branches and the left doesn't know what the right is doing, each department keeps on pushing the blame to the next department. The cancellation department blames the accounts department and vice-verse.

to name a few and all of them either hanged up the phone or they "escalated the matter to the back office". why doesn't the debit cancel with the credit? What accounting system are this scammers using to scam a 63yrs old woman?

She pays her account according to what she uses, that Data simcard that Vodacom has on her account, that the customer service department says it's a prepaid number, yet it is billed on my mother's account as a contract, You guys…

My number 0713148483 doesn't win anything, but I always recharge. Even play everyday I don't get anything. It's not fair as a vodacom customer. Do something good about my number here it is, 0713148483

I took out a contract in October but Vodacom never attempted to debit me for the month Oct 2022,November 2022 and December 2022 through out those months I called in asking why they were not debiting my Account and the lady that i spoke to said she will call me back but she never did, i then went to Vodacom outlet and the gentleman who assisted me said he will send a request i will be called back but no one did this is after a debit of R2666 returned unpaid from my account the 03rd January 2023 no communication was made about that a certain amount of money would be debited from my account on this date.

I called in on the 23rd of January 2023 and i spoke to a very rude consultant by the name of Phumelele (who spoke to me in a way that i asked my self if Vodacom promoting such poor service…

COMPLIMENTS TO YOUR STAFF:

Thank you Lindiwe Marseko for being such an AMAZING, SWEET, and HELPFUL person! You made my day! Thank you so much,

I upgraded my contract, I did not receive the new package, have phoned continuously. I have now been billed for something I did nor receive.

I have reported that my Fibre is down since Sunday 22 January 2022. The SR230122726/420 number was given to me as reference.

Up to today there is no communication from vodacom side regarding what is happening on the service request!!!!!

Activation of a Fibre line. Last year bought Fibre during the black Friday special. Was advice to cancel my existing Vodacom Fibre. I have been following with the activation of my Fibre to be exact I started enquiry around 5th Jan 2023 up to date the Fibre has not been activated.

I get the same explanation from all consultants that my enquiry will be escalated to Octotel. I have been explaining myself that I used the Fibre for work but the line is still not Active. WHAT TYPE OF SERVICE IS THIS ?

I received a phone call from one of your third party providers for a Laptop and was promised the full package by the consultant that called. I have been phoning to complain about the service for probably a year now and still nothing.

) There was not even once that I received any call backs as promised. I sent e-mails and even these were not answered. On Friday I decided to go to your Vodacom branch in Festival mall to seek assistance as I am now tired of this fight and not being helped.

The lady that assisted me checked on the system and said there is aparently a voucher showing supposedly for the windows that was promised(assumption as the lady asked what the voucher was for but no answer was given} initially. She proceeded to phone your assistance team but got the same attitude and non…

Vodacom service stinks! I have used the Greenacres Vodacom store 3 times in the past few weeks! No smiles,no friendly greetings and a very long wait! 5 hours, I questioned a co sultans who had been standing around doing nothing all this time…his reply was that budget constraints was the reason for shortage of consultants!

I asked to speak to his senior who told me take it or leave it! I asked for his senior and he said “ he’s in the back”??????? No staff pride whatsoever! I took in a phone that I had recently purchased, it could not be repaired, was under warranty, so I was given a new one!

00, I was told “too bad, you lost that now”!!!!!! Dispicable service! Will definitely. be changing service provider! The reason why I am so angry is that this is not the first time, have had E less…

Unauthorised upgrade on all 3 of my contracts via 031….. call. No feedback from after sales, customer care or anyone! Disgusting service of an old loyal 20 odd year customer. Couldn’t be more disappointed or angry. Will be taking this further.

Everyone is going to know about this.

#VodacomFibre has really let us down after being happy customers for almost a year. Vodacom Telepage

We relocated to another town and arranged to relocate the fibre to our new home 1 month prior to the move. Nobody came to do the installation. We then phoned Vodacom and they said that the installation was never scheduled with #Vuma. 2 weeks have passed, and several ticket numbers have been given to us, but no installation. When speaking to #Vodacom a new ticket is opened and it just goes to waste again.

We are in dire need of Internet. We run our own business and everything we do is online. Without Internet we might as well close our business. So now I am literally begging #Vodacom to please just sort this out.

#Vodacom #VodacomFibre

Good day,

I hope I get a response now, I have phoned 3 times to cancel a new lte router black Friday deal contract which I was not completely informed, I have been with Vodacom for more than 20 years and this has been a really bad experience, the courier needs to pick it up and I have phoned 3 x times, since December 2022, a few days after I set it up and saw the download speed is only 10 mega bites per second, which is very slow. So, every time I do all the talking and a SMS and email will follow after the call, and nothing. I have all the calls recorded as proof on my phone. I feel like migrating to another provider... I want help to sort this out, if I get debited the end of the month for this extra contract, I am going to reverse it, and I will be closing my account with Vodacom, if I…

I had a very traumatic experience, and i feel Vodacom has done absolutely nothing about this matter. About 2 weeks ago i order an online phone after i was called to take out a contract, i eventually ordered one. 00 plus free minutes.

The Friday when i called to hear when my delivery would be coming, i was told that the consultant never process the order. The supervisor tertius told me he would made sure that i do get my order and promise faithfully to call back. I am still waiting.

Then i called in and spoke to another supervisor Eltonisio jaggers who was so upset, and promise that she will make sure that i do get my order. So far i am still waiting. We have been marginalized and disenfranchised in the pass.

This state of affairs must be put under the spotlight, as you cannot offer…

Good Day I am writing this letter to tell you how disgusted I am by Vodacom’s slowness, tardiness in your credit score evaluation and blunt approach. I applied for a R349 pm contract for Vodacom at Home and was this morning bluntly told that my application was disapproved due to a low credit score.

That is the blunt approach, not dealing with the matter properly, besides the humiliation by being told that in this manner. com and phone number 082 870 5657 if you want to look and re-evaluate your processes. Let me get the record straight.

According to ClearScore, I have a credit score of 693 out of a possible 705. It is however outdated, because it stiil only shows an MTN account that was discontinued 9 months ago and do not mention my Telkom Mobile account, which is fully updated and paid…

I keep receiving bills even after i have cancelled my contract and I don't use the services anymore. I have paid more than one invoice subsequent to my contract cancellation. Please advise

Dear Vodacom Fibre.

I have kept my mouth long enough. On 1December I contacted you to say we are moving premisis and I need my fibre line switched. My fibre needs to run through OpenServe now. Open Setve came to the new house on the 3rd of December and did their bit. I was told that it takes 14 working days for my rooter to be delivered. Which would have been no later than 23 December. We are on the 13th of January now and I am still no where with Vodacom. If I do not have an answer on when my rooter wil be delivered by 13:00 today I will cancel my contract with Vodacom Fibre and moove on. I have had absolutely enough of poor service. My SR no so you can look everything up on my profile. SR230103-666085

Vodacom gave Afrizon my ID number and bank details without my consent. Popi act may permit sharing of information but not sensative information as such when I don't even have any services provided by this Afrizon company whatsoever. I want to know why my banking information was compromised and shared without my permission and what's going to be done about it, believe I will take this further if I have to because I was recently a victim of fraud directly from my bank account.

I am trying to get final settlement figures from Vodacom to end my contract.

I have spent DAYS on the phone, hundreds of mails - still not sorted. This has been ongoing for 3 weeks now!

Highly incompetent staff and organization.

I actually rate them - 100!

I applied online for an upgrade in December then received an iPhone 11 that I requested for, but the phone is faulty the volume is very soft even if the volume is on top when I make the call I have to put the phone on speaker another thing the battery goes off very quickly, I’ve sent emails and made calls being promised by the consultants that they will arrange the courier to pick up the phone until today, I am so disappointed with the service I received from Vodacom.

I went to Hazyview Vodashop on the 7th January 2023 to make an inquiry about my contract and the lady(consultant) said she won't help me because I didn't bring along my Identity document, even after I told her that I know my identity number and she refused to help me. My ticket number was S160.

My name is RP Ntema ID 7809225538088. On the 9th December I made an order for a new phone when I was doing my upgrade for the number 0761544203. The agent told me that my order will be delivered within 3 to 5 working days. The time passed. I made a follow up on the 17th December. I was told that my order was not processed and the agent promised to escalate the matter so that I can get my order within the next 3 to 5 working days. I believed that and let him do the order again.

After 3 days there was no sms showing that my upgrade was complete and there was no delivery. I then phoned on 21st December to follow up because I wanted that phone for a Christmas present for my daughter. The agent told me that my order was ready, he just needed to reprocess it because the 1st two agents didn't…

I request settlement letter 3 weeks ago even today I didn't receive it. I paid up access and settled bt no settlement letter.

Good day

I am currently experiencing a problem regarding Vodacom call agents who upgrade cellphone and data line contracts without my permission and knowledge. I was only informed that these contracts have been upgraded after the upgrade was finalized. I have also been told that I no longer can upgrade my cellphone at a local Vodacom shop. But rather, the upgrade can only be done through the Vodacom corporate office.

If you could contact me with an individual to resolve this issue, I would greatly appreciate it.

I've been paying every month but vodacom is still blocking my device even after sending them all the proofs.

For more than three months I've been struggling with this provider, their system is incompetent, doesn't communicate with each other and the consultants seems not knowing what they are doing it's like everyone is working with his own opinion, it's always a new story when you try to do follow up.