Volkswagen

Just had a basically new Tiguan die (timing chain) Just out of warranty. Our dealer Jim Wynn out of pa. Will do nothing to help

I have purchased a 2019 VW Atlas in Feb. 2020, VID 1V2WP2CA8KC590034. Recently my car has serious oil leaky. Your dealer at Scottsdale, AZ has determined that it is due to the damage of the timing cover gasket and the oil separator PCV valve.

The technician told me that the timing cover and PCV valve were melt due to the hot weather of Arizona. Please see attached images of the damage. I could not get a free repair since my car has more mileages than the warranty cover mileage.

However, the hot weather is not controlled by me and I have always followed your manual to do all maintenance in your dealer and have no any accident or damage of my car. I think that the material to make the timing cover and the PCV valve is not in good quality to the hot weather in Arizona. You need adjust your…

Took My Truck in for service at Hendricks Volkswagen of Concord in Concord NC for my Coolant Light Flashing and oil Change and they text me to let me know about the coolant issue and i calls back advising they should had called me and Rep Haley Dunn Stated She Message me about my Vehicle I advised she should call I'm never around my phone I was angry due to my elderly mother had a appt and

this was my day off needed my Truck I asked for a manager in service was advised there none available in that department then hung up and called back asked to speak with any manager on floor was advised it will need to be a manager in service and gave me the name Nicole Raven and transferred me to Her Voice Mail leave Her A message regarding what happened she called back after multi attempt of reaching…

Purchased a VW Polo from a renowned VW dealership in South-Africa within the Western Cape Province. Within the first month of ownership the verhicle started leaking oil from the sumpgasket deeming it unsafe to travel and needed replacement. With great effort and complaints the dealership fixed the problem.

Verhicle was sold to me with bad squeeling brakes and currently 6 months of owning the verhicle, there is a leak on the engine cooling liquid system from one of the engine top gaskets. No further help was received from the involved VW dealership.

Purchased a 2021 Atlas that has less than 7,000 miles on it. EPC light shows up. Called dealership and they can't help us for 3 days and road side service does not pick up phone. Had to rent a car at my expense and get car towed at my expense to a Volkswagen dealership. Absolutely ridiculous.

I live in Virginia Beach, Virginia,dropped off my VW Passat 2013, TDI engine at the Checkered Flag VW Dealer for service couple months ago, and still haven't got my car back, I called every 2 days for update and I come by myself once a week, but nothing happens, customer service at the dealer says waiting for some parts, but this part not able, they don’t say ETA or something, was calling to customer care VW also nothing, i need a car all the time I thought that I turned to the licensed center for help, but

now I don’t even know what to think, a car is still faulty and no one can say when it will be fixed, why do I need this piece of iron, I have to take some measures to resolve this question but what I know for sure is that the Volkswagen service is below zero, for this reason I don’t…

Service department cannot tell what is wrong with my car, they keep giving general information with no detail to what needs to be fixed. I fix the issues but codes are still active and will not clear. I had this car in buyers 3 years ago and they could sort the issue then.

Been driving car with error lights on in the car for 3 years. Had manifold problem 4 years ago they never could figure that out. Buyer is the service group i have every worked with. will never buy another Volkswagen because of Buyers poor service.

My 2013 CC sport must be junk since they cannot determine what is wrong with this car.

I am an owner of a volkswagen polo with the following given details below: Reg. no: UK07DC7681 Chassis No: MEXK17608JT088227 Engine No: CJL149504

Before writing here several times i emailed to Volkswagen India authorized personnel but I haven't received any kind of help from them I did not expect such kind of harassment from the Volkswagen. It is again I want to bring it to your awareness that your car with above given details CAUGHT FIRE WHILE I WAS DRIVING IN IT. I WAS LUCKY THAT I COULD GET OF THE CAR IN TIME OTHERWISE I WOULD HAVE DIED !!

I bought a VOLKSWAGEN in the first place because your company advertises that it is the safest car with the highest safety ratings, this is all BULLSHIT !! YOUR CAR WOULD HAVE COST ME MY LIFE !!

This does not end here, I took my car to VOLKSWAGEN…

I love my Atlas, but I will never buy another VW. The service department is horrible. No customer service and they are rude. Newest issue: They want to keep my car for 5 days, without providing a rental, to figure out why the center console gets stuck. Forget VW.

In November 2021, I schedule a service for my 2011 Volkswagen Tiguan. The heating in my vehicle did not function and required a repair. The Bob Johnson Volkswagen's service team conducted an assessment, and diagnose that my vehicle would require a new heating system. I agreed with the assessment and paid for the repair.

Once the repair was complete, the heating system functioned correctly with no issues until mid February. As of February 10, less than three months from the initial repair, the first 3 settings of the heating currently do not function. The only setting that functions is the highest setting and there is fear that it will stop working.

Correspondingly, the middle of February is coldest month in Northern New York, and when I called to speak to the service manager, I was…

This complaint is specifically about VW in Santa Monica CA and their service manager Jennifer. I called to schedule an appointment and she gives me one for the next day at 7am. I tell her I need a rental and she says ok. ).

I wait until 7:50am and nothing. Then the service advisor comes to tell me I might have to wait for another 30 min but without a guarantee that I will get a rental, so there is a chance I just have to keep waiting.

He says they’ve been having problems with the rental company. I’m thinking: shouldn’t Jennifer, the service manager, inform the customers about this over the phone?!? The worst customer service I’ve ever experienced with a car company. Never had that issue with Lexus, Mercedes, or BMW’s.

4, my first VW in more than 30 years and I will say that because of…

Hello VW, I received poor customer service from Volkswagen Garage in Westbrook, Maine. They charged around 2500$ to fix Car VW Jetta, It has Transmission issues but When they took my car, they charged me around 2500$ and already received my payment but they never fixed my car Issue. I am asking VW management to help me to assess services of this people from this address Located in: Westbrook Service Center Address: 399 Main St, Westbrook, ME 04092 Hours: Closes soon ⋅ 6PM ⋅ Opens 7AM Fri Phone: (207) 856-1033

Came to drop my car for service at 8h11 was told that there is no driver to take me to my destination.... This was never communicated when I was making a booking........ Still stuck here and I'm very furious.

I bought a 2021 atlas cross sport in May and the past few months I have been experiencing a very unpleasant sound which is apparently the "bubbling of the coolant" according to the service center I use. They said there is nothing to do to fix it.

I am wondering why I spent the money I did on a brand new car that makes such awful embarrassing sounds. If I would have known this would be happening I most likely would have taken my business else where.

My car has been in the shop for nearly 3 months. There is apparently a shortage of wheel hubs for this car or something. Whatever the problem is, it isn't my fault. I'm still making my payments on this vehicle, yet I have nothing to drive.

It's a 2019, so it isn't like it's old and obsolete. I NEED SOMETHING TO DRIVE UNTIL THIS IS REPAIRED. The problem is Volkswagen's, so why am I suffering for it? I might add that I've bought 4 new VW's from the same dealership in the last 5 years.

If something doesn't change, and fast, that relationship will end. Please help me. I'm fed up.

5th through your agent in Egypt ( Egyptian Automotive & Trading company - Abu Rewash Giza Egypt) then after 3 days from the maintenance on Monday 9th Nov. while I'm going back from work i saw an alert on my dashboard that check oil Level , and i drove to the nearest gas station to check it and surprisingly the guy found no oil in the car and

it was about to break the motor and uplift the car to find all oil leaks on the underneath due to loose screw for the oil tank was unlocked tightly to the point the worker in the gas station was moving the screw with hand, and i was very disappointed from the way the agent handle the problem when i went to them as if its something normal to happened and he said all what i can do is to change the oil that i already put in gas station to eliminate a…

Hello, Since buying this VW Crossport I took this car to dealership for repairs for number of times 1st time just after few days as front grill was not aligned properly and I was told it is a big car not a perfect car and German car , which means it is complicated.

Couple of times I took car in as sound was coming from left front door when I was at high speed. They fixed it but again started coming Out of all these visits , 3 times it had error of Airbag and I every time I heared it is German as German cars can be complicated .

Yes, Airbag Error - 3 Times. One time they fixed it and the error came again the next morning. Now, it is in for servicing with no ETA as part has been ordered but they don’t know when it’s gonna arrive , which I understand .

But when it came to rental I was told…

good day sir or madam i writing to you today in regards to me making a purchase at north Hampton Volkswagen when i drove the car home the tire light came on i called the salesmen at the dealer i was told that it needed just air i also noticed a gash on the rim too so i stop and put air into the tire the light never went away so i continue to drive the car like that until two Saturday ago i was on the highway and

felt something wrong so i called the Vernon Volkswagen to see if they could look at it they did and found that the tire was illegal plug on inside wall of the tire. i was told to call the car dealer i purchased it from at which time i did and talk to bonnie at which time she took my information and Chris from service called me back and

stated to me that they new of the tire and…

I have taken my car 3 times to tynans vw in colorado for a safety related issue and everytime they say it is fixed,i collect the car and not fixed

At the beginning of september my service engine soon light came on on my 2013 vw jetta tdi. I went to local auto parts store and they gave me the code. When I got home I googled the code and found out it was a common problem with cars like mine.

It basically was bad coolant flow and my heater core was clogged up. It also said I wouldn't have any heat which was correct. I believe I called the local VW dealer on the 10th or 13th of september. I was told there was no recall on the heater core and it wouldn't be covered under warranty.

I asked the gentleman i was talking to if someone in management could call me back? I was told the service manager would call back. A couple days passed and didn't hear anything back so rather than pay an arm and a leg i decided to replace heater core myself. I…

00 deposit. A refund request form was filled out and signed off by her manager. I have yet to receive the cheque or any information from these people unless I call. I was told yesterday the cheque was "lost" and Candace will call me when they get another one. Really??????

This incompetence at this dealership lead me to cancel doing business with them. I have now purchased from Pickering Volkswagen with Tyler. But I need my $2000 returned asap!

September 24 2021- transaction date

i just recently bought an ID4, this place lies just to sale you a car. I just had the vehicle 1 week and had to charge the car multiple times not what they had mentioned. They had said that the car was good to travel that it doesnt take that long to charge, that was a lie. First day I connected to the level 1 it was going to take about 48hrs to charge oh and they dont tell you that if the car heats a fan will turn on that will waste your charge. When i found a level 2 charger it was going to take about 4 to 6 hrs to charge was not mentioned that to from them. The car at day 6 it started to give me electrical issues, took it back they told me i had to make an appointment for a car that i had less than a week. Then on Sunday the screen radio turns off,…

Had a scheduled appointment for service 9/21/21. I got 2 texts reminders to confirm my appointment. When arrived was told that I need to leave my car overnight and no one will look at my car until the next day.

Prior to booking the appointment I was told it will take about 6 hours not that it will be overnight and no one will look at my car. I asked for a loaner and was declined.

Noticed a oil leak on 9-20-21 on my 2021 Volkswagon Tiguen. Called Volkswagon told to bring the car in the next morning, leave it and they would get to it would they had time. When asked about a car to be able to get to and from work I was told there were none available.

Without the ability to get to work and not knowing how many days it would take for Volkswagon to even look at my vehicle I asked for an appointment when I could get an actual repair looked at. I was given an appointment for an entire week late.

In the meantime, oil is getting all over the engine and causing other damage that may not show up until further down the road. I'm also losing a quart of oil a day and having to make sure I keep that up so I don't run out of oil and the motor lock up.

Having no vehicle for rental…

I just purchased a VW ID for and I cannot get a hitch installed on my car they had one in the show room that had a hitch on it so basically you would think you can get a hitch installed and they don’t make one it Hass to come from the factory I’m very upset because I would not have purchased this car if I had known

VERY DISAPPOINTED with the final USA VW Taos. Black wheels and no fog lights! Get outa here!!!! The previews had chrome/alloy wheels and fog lights! That model will never fly in the USA. VW has a loss on this THING! Bye bye VW....

We have purchased a new all track from prestige VW of Stamfotf in 2017 and have always had our ALLTRACK serviced by this dealer. During Storm Ida my wife was forced into driving in rainy conditions. On her return home I noticed that the undercarriage Skid plate was loose.

,Water damage was minimal I will never buy nor use VW services if I do not receive a complete investigation and response

I have called SEVERAL times and been on hold for > 1 hour each time for a copy of my recall clearance letter to import my Atlas. Every time they say it's coming by email and never send it. I am furious and will no longer be able to drive my vehicle soon because the registration will expire before I can import it.

I will NEVER buy another VW strictly based on their TERRIBLE customer service. I will also make sure to spread the word to everyone I know.

We purchased a vehicle from Sunset Volkswagen in Steubenville Ohio. They are ignoring our calls and concerns about a brand new 2022 Vk Taos that is unsafe to drive. We cannot get the dealership owner to call us to discuss a resolution.

I would like Volkswagen to get involved.

This composing is for vw 599 e 56th st Brooklyn. My car has been in that establishment since May to this date. Every week I’m being told that my car will be ready. There’s no communication as to what is going on.

The manager Mike does not contact customers to let them know what is going on, he does not care, is very unprofessional and does not care about his customers. Since May I brought in my car to have the engine fixed which my warranty has been trying to contact them and not able to get through.

They finally got through bc I had to be emailing and going there. They ordered the engine, then when I went to get the car they said the engine is no good they have to get another one. It took them a month before getting the next engine.

They finally got the engine then said it will be done…

I have had horrible customer experience with one of the service managers at Niello Volkswagen service center in Arden(Sacramento) CA. 2701 Arden Way, Sacramento, CA 95925

His name is Scott Russo. Since I first leased my Jetta two years ago, literally two weeks after I drove off the lot my car was leaking oil and overheating. It turned out that the car needed a new cooling fan, and the car was literally 3 weeks driven off the lot and brand new. So about 6 months later, my car was leaking oil again, and spraying oil against the oil pan and other parts of the car. The service manager, his name is ScottRusso, told me that he was like a CSI agent, from the TV show, and that he could tell I must have been driving with the oil cap off. I was not driving with the oil cap off at all, and he…

, they assured me that I would be able to get the services paid for. But, when I went in to get the services at first they said I was too soon and it couldn't be covered, then when I went back they said it was too late and it couldn't be covered.

I had missed the time window due to Covid, but that did not matter. So I did not receive ANY of the services I paid for in advance. I did this since as I wanted to be able to budget for the services on my daughter's car, and it turns out that I had to pay for them TWICE.

I have tried many times to call customer care and there is no answer, and super long waits, right now I was told it was a 27 minute wait and have been on the call waiting for over an hour. This is the first time I have bought a car from Volkswagen, I normally buy Toyota's or…

On June 14th, I purchased a 2020 Jetta S and the car had about 10,200 miles on it. Yesterday, June 16th i was traveling at highway speed, 70mph, when the left rear tire blew out and by the time I was able to get off the Interstate, the tire was shredded.

Angered at the time over the inconvenience of a flat and ultimately missing an appointment especially in a car I had owned less than 48 hours. My anger intensified when opening the trunk to find out here was no spare tire, but I did find a pump and sealant, neither of which could possibly help in this situation.

i was forced to call for a tow and purchase a replacement tire. I still don't have a spare, yet. I then called the dealer where I had just purchased the vehicle and was told that a spare tire is not included in newer VWs. This has…

set appointment for 5/5/ 2021 got to the dealers and was met by ann who didnt seem to know anything tried to find the 2019 tiagun that we were scheduled to see she could not find it someone took it to carmaxx to find out what it was worth several hours later we finally got to see it. purchased the car did the paper work without getting any paperwork had to go back the next day a get it did not know where we were to make the payments or when.

called the next day to tell them we left our ipass in our trade in and was told they would get it and keep it nowhere to be found . spoke with donnie twice about our car as of 5/19/21 the trade in has not been paid first time was told to wait 10 days and called again and was given the runaround and told to wait 3 more days.

when ann called for our…

Misleading and Incompetent Roadside Assistance, May 15, 2021 (Requests 16478419 and 16486182)

I am writing to document, and express my extreme disappointment with, the six and a half hour misleading and incompetent roadside assistance my wife and I experienced on May 15, 2021. Here is the chronology of the day (times are approximate): • 9:40 am. My wife called VW Roadside Assistance (“VWRA”) to report a flat tire. She was on route 95 north just past exit 64. VWRA texted that the provider, “on point assistance” (617 202 3159), would respond with an ETA of 55-56 minutes. • 11;15 am. My wife called VWRA to report that “on point assistance” had not arrived. • 11:30 am. VWRA called me around 11:30 to say VWRA had replaced the first provider with a new provider, V W Towing (617 412 0669), who…

Made a deal over the weekend for a 2018 Passat. 46 OTD every fee included and would put down 10K. Since the banks were not open I put a $500 deposit. When I came I with the cashiers check and checked the numbers it was all wrong and not what we agreed to.

They couldn't even find the paperwork I signed and lied. I walked out after that.

Hello, I just purchased a new 2020 Atlas Cross Sport SEL Premium R-Line 1month ago. We are very disappointed with the navigation included on this vehicle which is one of the main reasons we purchased it. Multiple times while traveling we were led astray by it.

This past weekend left us very disappointed while traveling in Kentucky on a 4 lane highway. The navigation on the screen come up saying the state route ended and told us to turn right on this BACK ROAD even though the 4 lane did not end.

So TRUSTING IN THIS SO CALLED NAVIGATION, we took a right as instructed and ended up back on the same 4 lane highway 10 miles later after traveling on this not so well maintained back road. Just to make sure what just happened, we back tracked and we went back ON THE 4 LANE to where we were…

I had an appt on wedn to have my car diagnosed due to a check engine light > it's now Friday and they still have no answer for me. I have called them everyday! Mind you i have not received 1 phone call since i dropped my car off.

The customer service at the voltswagen in Owings Mills, Md has the worse customer service ever . I will not be taking my vehicle here again. the service suck so bad I'm regretting getting a Voltswagen. the dealership is suppose to give you better service that the mom and pop auto shops.

My vehicle would've at least been ready and i would have gotten a call back . This is completely unacceptable !!

WARNING! Do not waste your time going to this dealership. Pay more somewhere else if you have to, but don't waste your time with this delinquent dealer. They have no respect for their customers. We bought a car on February 15th, 2020.

We were told that we needed our finance company to get the vehicle payoff to them in 5 days, so they did.

However, the same courtesy was not returned. It has been nearly a month and they have not paid off our trade in. The bill is due in 7 days and now it will affect my credit because of this dealers negligence and sheer disregard for their customers.

I've spent all day on the phone and no one seems to work in finance... funny

6 TDI DSG 2014 and registration number GX63USS from VW Tunbridge Wells United Kingdom. I love my car and been driving for years without any problems just few minor issues until now… On 20/03/2020, I was driving on a motorway 70mph speed around 1 hour 10 minute my car stopped working and

all the lights on dashboard came on with 6 reports at the same time and car stopped working. I was lucky to pull on hard shoulder without costing any accident. I called my breakdown service and pulled my car to VW Wimbledon Service for repair on 21/03/2020.

Day after, I had call from VW and problem was Terminal 30 relay needs to replace and I confirm for this repair and cost of the work. I collect my car and it was fine everything. I drove in a city with short journeys nearly a month without any issues.…

This is a letter I submitted to the local VW GM. The dealer is Auffenberg Ofallon IL.

I have had these lights replaced on three occasions the last time in December 2019 each time they have been running in condensation. Heritage VW in Salisbury up until now have been very good. However. when I took my car back earlier this month (January 2020) they told me they could only dry the lights out and it would likely happen again.

I find this unaceptable as these lights shoulld be sealed units and not attract condenstion. All the other lights on my car are fine with no water problem. If these lights were replaced I can oly assume that faulty goods were used.

Since I bought this 2018 Tiguan lemon car, it continues to earn its name. Just last week for one week the car was in the Reydel shop in New Jersey. They said that the outside temperature gauge was fixed. The car was left there, they did give me a loaner car, but even when I picked up the car yesterday the gauge was not right.

I told them that the temperature was not right but was told that it was in their shop and that the temperature would go down as I was driving. They lied. , EST the temperature in Staten Island is 27 degrees but my lemon car is registering 41 degrees.

Why is VW selling defective cars? Is it you or the dealership? I tend to think it is the VW company because the dealership seems to want to resolve the problem. The VW company itself seems to want to "move the customer…

I went to our local dealer to purchase a TCross Highline. There was one on the floor with a board stating that the total price (vat included) was R387,800. I indicated that I was going to pay cash and asked for discount.

The following day I was provided with a quotation but with a price of R391,300. I was flabbergasted and said that I asked for cash discount but now you want to charge me even more than your advertisement. I was told that the extra costs involve service and delivery.

My question is whether this is standard practice????

First is accessories delay services or the vehicle quality aso poor liking dikki glass issue also service quality veery poor manufacturer defect glass leke its to it is better i buy maruti atlest they give manufacture quality good

I had a beyond terrible experience with the service department at this dealership. I dropped my car off to be serviced after an accident, the service department lost the keys to my car. They failed to notify me that they lost my keys, I found out through my insurance company and the body shop that my keys were misplaced and could not be found.

When I received my car back from getting repairs done, both the new key that they replaced my original key with and my spare key were not working properly. I had to go back and forth with the service associate TJ in order to get them to fix the programming with my keys, as they tried to blame it on everyone else instead of taking responsibility for a simple mistake they made.

On top of that, they made false accusations about what happened to my…

i own a vw passat model 2017. i have a problem with the dealer. i had a parking break fault, electrical. the car is under warrantee. the part is not available at the dealer. it will be available in 1 months!!!! the dealer want me to pay for the part knowing that the car is under warantee and i have to pay for a rental car during the one month that the car is parked at the dealer.

kindly need your help

My wife and I purchased a new 2012 Volkswagen Jetta Sportwagen in December of 2011. The car has just under 70,000 miles. The car has developed an oil leak that has coated parts of the underside of the car. I have pictures. I don't think a car with this low miles should have this problem. My question is does VW stand behind their products and be willing to help resolve this problem?

Thanks for your consideration in this matter,

John Murphy

I received in the mail a letter from VW saying my vehicle needed a safety recall for a lever switch replacement. I took it on 12/31/19 at 7am. To start things off, the dealer couldn't even locate my car, which I bought in that exact location.

This is McKenna VW in Cerritos on Studebaker Road. They scheduled my appointment at 7am only to tell me the mechanic didn't arrive until 8am and my car wouldn't be ready until 10/1030am. When I went to pick up my car around 1pm, there was a bullet size hole on my windshield.

Keep in mind it was not like when I dropped it off. Noel C. Did my car inspection before arriving. When I told Noel C. The window was broken he immediately said "whoa that wasn't on there. " He stated he did the inspection and said he would have seen it.

When he brought the…

I have serious complaint with repair service at the vw dealership I have used between May 2019 and October 20I9. I need to file a case formally with vw America, for restitution and proper repairs to be done.